Gem Windows and Doors

I happened upon Gem Windows while I was in Minto. I walked into the Showroom and straight away I was looked after by Jo, who was fantastic. She was friendly and explained the process so well. They weren't pushy or didn't do the full sales person push. I really couldn't fault them. Yes I did buy windows from them.
I've even recommended them to friends.

We bought doors and windows form Gem a few years ago, the purchase process was absolutely horrible. no easy contact, communication was lacking whenever convenient for the company. one of the windows didn’t arrive with a key for the lock.. and the back bifold door couldn’t be locked from the outside if you wanted to leave your home from the back.. i stupidly thought to be able to lock an external door from both sides was standard, but with gem it’s not. the top of the louver windows also have a gap st the top so there is always a breeze that co...

Door delivered damaged after 20+ emails back and forth all that was offered was $150 refund on a $3000 dollar door or they would come out and spray paint it as part or there onsite service

Castle Hill store very unprofessional, unhelpful and rude. Display items show bad workmanship and show room is a mess. Stay away from them.

Hi all I’ve phoned in a order for two small GM windows at McGraths apparently I just discovered GM Windows don’t make it like they used to it’s been cut back top and bottom back to the Bear aluminium and the aluminium rail sticks out so far I can’t put the binds back in of my New windows it looks so unprofessional
Previous window I’ve got from GM a few years back the Windows was lovely you got what you paid for that’s why I went back.
I emailed a complaint through and they were more then happy to help but I couldn’t go back we’re I got them f...

With the help from Amira especially in Covid L G A lockdown,many phone calls and photos shared using these devices to conclude our closing off with Bifold door
We are extremely happy and would recommend

Got the best service. Quick response. clear instructions. No bad surprises. Delivered on time.
Jo was amazing, real professional, helped me with any question.

Purchased windows from the Mulgrave store, Amira was knowledgeable and provided great customer service, would recommend to anyone wanting a smooth, fuss-free transaction. The purchase was completed in a covid-safe manner which is reassuring in this current climate.

very well assembled windows correct sizing and good quality .Delivery on time and extremely helpful delivery staff .They made sure that the windows were delivered in good order.

Service was exceptional. Jo is extremely helpful and efficient. I am a repeat customer due to the ease of the process to order, pay and receive products.

Service was excellent. Professional and factual. Absolutely happy with the product. Quality is outstanding and sturdy. Fits in so well

I am very pleased with the purchase, I love my new window, they are very impressive, look fantastic, I’m so happy. I really made the right choice with them. Jo the sales rep was extremely good. She’s straight into it, Will definitely use you guys again as I continue to replace these windows!”

Good reliable service. Very responsive. Jo was very knowledgeable and courteous explained exactly what needed to be done. No pressure. Looking forward to finished product

Amira from Mulgrave was easy to deal with and nothing was a problem would recommend her to anyone wanting to order new windows or doors.

We got this window for our combined laundry/bathroom. Very happy with it. Thank you. Easy process from beginning to end