1 photo
Gem Windows and Doors

Gem Windows and Doors

3.8 from 167 reviews · View Statistics
See the Best Door & Window Shops in 2022 as rated by Australians on ProductReview.com.au.
Brand Manager for Gem Windows and Doors? Register now and take advantage of ProductReview's Brand Management Platform!

Reviews

  • Product Quality
    4.0 (84)
  • Return Claim MadeYes (5) · No (76)
  • Customer Service
    4.2 (80)
  • Job Satisfaction
    4.0 (66)
Previous
Next

Reviewer Photos & Videos

  • Thumbnail
  • Thumbnail
Eugene
EugeneSydney, NSW
  • Verified

Great customer Service

published

I happened upon Gem Windows while I was in Minto. I walked into the Showroom and straight away I was looked after by Jo, who was fantastic. She was friendly and explained the process so well. They weren't pushy or didn't do the full sales person push. I really couldn't fault them. Yes I did buy windows from them.
I've even recommended them to friends.

Product Quality
5/5
Customer Service
5/5
Similar opinion? Write a review on ProductReview.com.au!
Unhappy customer
Unhappy customerSydney, NSW

I would never use this company ever again.

published
Product Quality
1/5
Customer Service
1/5
Similar opinion? Write a review on ProductReview.com.au!
Brendan
BrendanSydney, NSW

Poor quality product delivered (damaged ) and no customer service

published

Door delivered damaged after 20+ emails back and forth all that was offered was $150 refund on a $3000 dollar door or they would come out and spray paint it as part or there onsite service

Product Quality
1/5
Customer Service
1/5
Similar opinion? Write a review on ProductReview.com.au!

Terrible

published

Castle Hill store very unprofessional, unhelpful and rude. Display items show bad workmanship and show room is a mess. Stay away from them.

Incentivised Review No
Return Claim MadeNo
Store LocationCastle Hill
Similar opinion? Write a review on ProductReview.com.au!
Door & Window Shops

Find out how Gem Windows and Doors compares to other Door & Window Shops

Know better, choose better.

Compare all
Glen
GlenSydney, NSW

Windows

published
Product Quality
1/5
Customer Service
3/5
Similar opinion? Write a review on ProductReview.com.au!
Sandra
Sandra
  • 2 reviews

Mulgrave Gem Doors

published

With the help from Amira especially in Covid L G A lockdown,many phone calls and photos shared using these devices to conclude our closing off with Bifold door
We are extremely happy and would recommend

  • Thumbnail
  • Thumbnail
Product Quality
5/5
Customer Service
5/5
Similar opinion? Write a review on ProductReview.com.au!
The Brick Pit
The Brick PitSydney, NSW
  • Verified

Very happy with the products and the service

published

Got the best service. Quick response. clear instructions. No bad surprises. Delivered on time.
Jo was amazing, real professional, helped me with any question.

Customer Service
5/5
Job Satisfaction
5/5
Similar opinion? Write a review on ProductReview.com.au!

Great Product Great Service

published

Purchased windows from the Mulgrave store, Amira was knowledgeable and provided great customer service, would recommend to anyone wanting a smooth, fuss-free transaction. The purchase was completed in a covid-safe manner which is reassuring in this current climate.

Product Quality
5/5
Customer Service
5/5
Store LocationMulgrave, NSW
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Bill mcnair
Bill mcnairSydney Surrounds, NSW

good quality

published

very well assembled windows correct sizing and good quality .Delivery on time and extremely helpful delivery staff .They made sure that the windows were delivered in good order.

Customer Service
5/5
Job Satisfaction
5/5
Similar opinion? Write a review on ProductReview.com.au!
Door & Window Shops

Find out how Gem Windows and Doors compares to other Door & Window Shops

Know better, choose better.

Compare all
Cpt_Insano22
Cpt_Insano22Hunter Region, NSW

Awesome service, awesome product

published

Service was exceptional. Jo is extremely helpful and efficient. I am a repeat customer due to the ease of the process to order, pay and receive products.

Product Quality
5/5
Customer Service
5/5
Similar opinion? Write a review on ProductReview.com.au!
Em. S
Em. SSydney, NSW

Completely satisfied

published

Service was excellent. Professional and factual. Absolutely happy with the product. Quality is outstanding and sturdy. Fits in so well

Product Quality
5/5
Customer Service
5/5
Similar opinion? Write a review on ProductReview.com.au!
Lyn A.
Lyn A.Sydney, NSW

The service and price was extremely good

published

I am very pleased with the purchase, I love my new window, they are very impressive, look fantastic, I’m so happy. I really made the right choice with them. Jo the sales rep was extremely good. She’s straight into it, Will definitely use you guys again as I continue to replace these windows!”

Product Quality
5/5
Customer Service
5/5
Similar opinion? Write a review on ProductReview.com.au!
Door & Window Shops

Find out how Gem Windows and Doors compares to other Door & Window Shops

Know better, choose better.

Compare all

Great

published

Good reliable service. Very responsive. Jo was very knowledgeable and courteous explained exactly what needed to be done. No pressure. Looking forward to finished product

Incentivised Review No
Similar opinion? Write a review on ProductReview.com.au!
Matt G
Matt GSydney Surrounds, NSW
  • 2 reviews

PERFECT CUSTOMER SERVICE AND TURN AEOUND!

published

Amira from Mulgrave was easy to deal with and nothing was a problem would recommend her to anyone wanting to order new windows or doors.

Product Quality
5/5
Customer Service
5/5
Similar opinion? Write a review on ProductReview.com.au!
Sally Sill
Sally SillSydney, NSW

Very happy

published

We got this window for our combined laundry/bathroom. Very happy with it. Thank you. Easy process from beginning to end

Product Quality
4/5
Customer Service
5/5
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Questions & Answers

John
Johnasked

Do you deliver to bathurst?

1 answer
Elton Gort
Elton Gort

They can’t even work out where u can pick the windows up from let alone tell you if they deliver to Bathurst or not .
Bunch of circus clowns run this company
I’d advise you spend your money somewhere decent with a better sales team and attitude

Get an answer from our members

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.