Glue Store Online store

Absolutely disgusting customer service, rude and arrogant, never again will i buy here, should have read reviews first ahhhhh....bought some socks which looked good and quality but arrived stained, got refund for socks minus the postage, not acceptable. absolutely appalling retail store, will be shopping at The Iconic, great customer service & understanding, free returns & quick refunds.

Extremely disappointing customer service. What should have been a simple issue has dragged on for months with no resolution. I've spent more time chasing updates than receiving them, and the lack of accountability has been frustrating from start to finish. I won't be shopping with Glue Store again and wouldn't recommend them based on my experience.

Everything I'd hoped for, and more! – I can't rate this store highly enough! Not only did I receive my own order but also a surprise one from a friend too! They are all amaze-balls quality, fit perfectly and are just out right phenomenal!! I can't wait to buy more! Which, let's be honest....will probably be after i finish this review... Oh, and any problems - staff were fast, and bloody amazing! Take yourselves for a beer! Show reply

No issues, very happy – I ordered two Nude Lucy topher puffer jackets online, and was a little worried after reading some of the reviews here. But everything went so smoothly, I couldn't ask for better! Order was placed on Saturday morning, I had my shipping confirmation on Tuesday and the next day I got the package. Jackets look great, I'm so pleased! Will order from them again in the future Show details

Images of online advertising – The webpage itself is neat, easy to navigate and clearly promotes good deals/ sales. However, some of the images make it difficult to see the products fit properly. Utilising a white background in the advertising photos when the clothes is white, makes it hard to distinguish the real fit and style of the clothing pieces. Using a contrasting background may be more beneficial. Otherwise- love the website and products are of great quality!!

Buyer beware absolutely useless ordering online. Customer service does not exist, all contact about your delivery is done via chat bot or email with standard responses not dealing with a real person. No phone number to contact anyone directly. Order states its been placed and no further updates or contact as to where your order is in the pick and… Read more

pack, delivery cycle. Happy to take your money but no order has arrived Need to get Pay Pal involved and consumer affairs. Very dodgy online experience from what seems to be a reputable seller.

Poor customer service! Not much help when they mistakenly put a wrong suburb on the label. They operate just through email. You can't call or talk to anyone. I have to chase up the courier myself to redirect to my address .Up to this moment i still have not received my order. Stay away go somewhere else

Absurdly rubbish customer service. No number available to call. Just a wonky chat feature where the bozo assures you he'll contact the warehouse to follow up on your missing order, then never does. Timeline of events: Ordered some shoes on 9th June. 16th June - Contacted Customer Service via the chat function where I was told they would follow… Read more

up with the warehouse and get back to me about my item (they didn't)

18th June - Contact Customer Service again. Again, was told me they would follow up about my item.

19th June - Was sent screenshots of the StarTrack website from customer service saying the status of my item was "waiting to be picked up" which I clearly already knew as I can access the same website. It also said the ETA was the 18th (the day before the conversation).

20th June - Contacted and asked for a refund.

23rd June - Was contacted and told they would reach out to the warehouse again and check on my order. I responded asking them to cancel the order and issue me a refund. No reply.

24th June - Once again contacted them asking for a refund. No reply.

As of now, still not resolved. Tracking website still says "waiting to be picked up" and the ETA is showing almost a week ago. No communication. No care. No service whatsoever.

Buy from anyone else but these idiots.

Picked up a strong hold glue and it did exactly what I needed. The bond set quickly and held really well, even on tougher materials. It was easy to apply without making a mess, which I appreciated. For the price, it’s a reliable option that gets the job done without any fuss.

I bought clothes by gift card and they oversold stuff and I never get refund. They said they refunded to the gift card I used on the order and I tried to use it online then it says there's no refund. I bought stuff at end of March and middle of April and both time they did oversold. They often do oversold and You'll never get refund from them. I… Read more

see someone commented they didn't get refund as well. I should have checked these reviews here before I placed order

No product arrived no refund given! Ignoring me now – November they took my online order and never had stock the sneakers never arrived they replied eventually by email saying the refunded me $165 they did not!!! My bank has confirmed and now they are ignoring all my emails i will never order from them again! How can they get away with this scam? Saying they refunded me when they 100% did not

Online Shopping Nightmare – Customer Service does not exist. I bought an item online and contacted them 5 minutes later to cancel the order. I finally got someone on the live chat. They explained there was a mistake with an order placed just a few minutes ago and said it had already been shipped. Okay, I thought I would return it and get credit for their store. No, on-sale items are not eligible by their rules. Also good luck using their website, so many bugs.

Selling Product With No Stock – Can we give it a 0 starts? I have no idea how this company still operates. Read all the reviews and all the issues I have encountered. I have placed an order 4 times for an item. The 4 times the order has been refunded because it has "not gone through" because it has encountered a "technical glitch" as described every time by one of their team… Read more

members. I followed every step recommended by their team members every other time I placed the order again. Use a different payment method, different cards used different browsers, and cleared my cookies (no idea why this will help but anyway), but still was encountering this "technical glitch". It’s clear that they do not have the stock of the item I have been buying, simply just take down the product of the website. This is a way of keeping people coming to their website having products on their website they really do not stock. Do know who runs their e-commerce team but it's a horrible customer experience.

Should have read the reviews before making any purchases. So, be careful before buying, they most likely will no have your product in stock.

Terrible policies – Wouldn't refund an online order (not sure what sort of online retailer doesn't do this). Then found out that I couldn't use instore credit to make a purchase online.

Don’t care if you’re packages go missing – Package was sent and requested to sign on delivery. Package was left without delivery. Now it’s missing because I was away for a week. Glue don’t care and will not refund or send out new order.

Absurd delivery time – Ordered 1 singular T shirt on the 1st of October, order has been shipped, now it's been sitting at the dispatch centre since the 10th for whatever reason, it's now the 20th of October, and it's still delayed, what is even happening for it to be delayed this long, I ordered protein powder from another store and still came earlier and I ordered 5 different items.

Beware – Missing item missed in package. Customer service very unhelpful and I’m now out of pocket. The items I did receive came in no packaging and missing labels. Show details

Online service is appalling and Customer service equally poor – I’ve had quite an ongoing saga with Glue Store’s online ordering system, spanning over several months. Back in March, I ordered a pair of shoes, only to be informed they were out of stock. I appreciated the refund and a $20 discount on a full-price item, but as a sale shopper, that didn’t really help me. In June, I saw the same shoes back on sale… Read more

and placed another order, hopeful for a different outcome. Unfortunately, history repeated itself with another refund and another $20 discount voucher, still not quite resolving the issue.

Determined to finally get these shoes, I placed two more orders in August when they showed up in stock again. Both were canceled, leading to yet more refunds and vouchers. Finally, in September, the shoes were available again, and I was thrilled when my order was actually fulfilled—only for them to send the wrong size, again useless.

Customer service took no responsibility for sending the wrong size, and informed me they do not do online exchanges or refunds and I had to go in store. They then ceased communication with me.

AVOID THIS COMPANY. This entire experience has been incredibly frustrating. All I want is the shoes I ordered, at price I originally expected.

No accountability and poor online service – I have shopped at Glue for years as I have always loved their gear however will not be shopping there from now on. Recently an order was missing two items and they were not prepared to even refund one of the items after spending a few hundred dollars online in recent weeks. They handled it pretty poorly and it was disappointing. Sad to say I won’t be back and warn others to be wary. Show details

Selll things they don't have, just to leave you disappointed. I will never shop on this site again – They sell quantity they don't have, then blame you that you ask for a refund. Never experienced this before.

Beware!! they sell stock they don't have – 100% Untrustworthy Company. They cancelled my order twice in row due to advertising stock that they didn't have. They were happy to take my order and make me wait two days before sending me a lame email saying sorry we can't fulfill your order. If they were actually sorry they wouldn't have allowed this to happen again. They need to improve their… Read more

stock systems at very least. Customer service was lacking. There was no real offer of compensation for my loss. Avoid this company if you need a item as most likely it's out of stock.

Sent me the wrong size shoes!! – I wish I read the poor reviews before buying something front this store, I was after dr martens and so purchased a US women’s size 8, ordered Christmas Day and it arrived 2 days later which I was so happy untill I opened the parcel and noticed the box was a us size 10 women’s! They sent me the wrong size! I’ve then had to pay $30 to return the shoes and have just purchased elsewhere not happy after no response via reaching out! Show details

Stressful experience – Stressful. Lack of communication after purchase is made. Part of order came and who knows when or if the rest of my order is coming… Orders are fulfilled from shops, not a warehouse - and so, smells are left in the clothes from other people which i hate. Also highly dislike the rushed experience- a timer at checkout to only then have some of my… Read more

items lowered in price (by a fair bit!) after ive made the purchase. Lazy as they dont ensure that the size chart is correct for each separate brand and also have photos of the item taken on their own models with measurements etc. also, why not have free returns when buying online? You guys have a huge valuation. Wont buy from glue again.

Nice clothes bad business – Pros: Nice range of clothing and brands, good sales. Cons: Oversell products so multiple people buy then they refund part of your order for “lack of stock”. I ordered a jumper (main item i wanted) and 2 more items to bump it up to $100 for free shipping. A week later (yes I finally got an email back) they refunded my order for the jumper as they… Read more

had an oversell of stock. That was the one and only email I received (no tracking number until I went on the website)

However from the day I purchased it to the day it was refunded, the item was and still is on the website for the size I was after. I contacted customer service and (the lady was very helpful), gave me a “free shipping” voucher to make up for it. See if that was all I wouldn’t be too annoyed, but I saw that the jumper and size was STILL in stock so I decided to try and purchase it again and see if it would get delivered otherwise would just take another refund. Low and behold a few days later I get a tracking email and the jumper is shipped? It would not of been due to more stock as the item was marked final sale.

Was a loyal customer. I’m done with them! – I purchased from Glue Store on 05/09/2023. Today 09/10/2023 (yep, almost 5 weeks later) I get an order update. One of the 3 items has been shipped and the other has been cancelled as unsurprisingly given it was a sale item when ordered, it is not in stock anymore. Then a token $20 gift voucher (to be used on full price items only) was sent, even… Read more

though the item was a sale item. This is the 4th time this has happened. Each time I hear on live chat - and I quote ‘We're so sorry for any inconvenience caused. I have passed on your feedback to the relevant team to prevent this from happening again. We do apologise, we understand that this is not the experience we wanted for you.’ Well, if you wait 5 weeks to process an order what do you think will happen????? I paid $12 postage and am expected to wait 5 weeks for you to post now a $10 item because the other item I already received 4 weeks ago was paid for by the last voucher you sent because you cancelled 2 items weeks later. Honestly, I was a very loyal customer but I am now done with Glue Store and will never shop there again. There is no excuse for 5 weeks delay in processing 2 of 3 items ordered and the dismissive attitudes of the staff. Their customer service has become atrocious of late and I’m soooooo done!