Poor Customer Service / Advertise Items which are out of stock
Ordered and paid for 3 x Adidas hats, received one of the hats 5 days later, after contacting them told the other 2 hats are out of stock, 5 days after ordering paying for the goods. Not good enough. Now missed out buying these hats elsewhere as no stock anywhere. Won't use this website again.
The worst customer service ever!
I wish I had read other reviews here before buying from Glue Store - but at least now I know I will never shop there again! I purchased a top online and it didn’t fit - not a big deal, this happens. The options were to pay to return it to their warehouse, or return it in store to a physical shop. I used their website to locate my nearest store (which was still a 30 minute drive from me). When I arrived at the shopping centre, I couldn’t find the store. I spoke to the customer service desk at the shopping centre who told me that Glue Store close...d their shop over a month ago!! So I completely wasted my time and money travelling to a shop that doesn’t exist. I asked Glue Store if they could send me a return shipping label for the inconvenience the mistake on their website caused me - but they told me no they don’t do free return shipping - even when they have inconvenienced their customers. Clearly a poorly run company if they can’t even keep their website up to date and their customer service (or customer care as they call it) is shocking - they clearly don’t care for their customers!!
Joke of a business
Ordered and paid for two caps/hats online and only received one. Have tried to make contact via email, phone and Facebook no no avail, no one has gotten back to me. Do not buy from this company!!
Don’t waste your money go elsewhere !!!!
Purchased slides online and never received them. Tried calling no answer. Sent email got a response only to be told to wait. What makes things worse is I paid for express shipping and I still have not rereceived them it has now been over a month.
I call Australia post as a case has been opened to find product.
Australia post has now advised me that the item purchased was never sent !!!!!! DO NOT PURCHASE ANYTHING FROM THIS COMPANY !!!!
Sent wrong size shoes.....TWICE
I ordered a pair of shoes online but received the wrong size. After finally getting in touch with someone, I was told to send the shoes back. I sent the shoes back but was told I would not be compensated for postage costs. Anyway, I send the shoes back and exchange for the correct size. The new pair I ordered arrived today and guess what - WRONG SIZE AGAIN!! It has been a month now and I still don’t have my shoes!!
Glue sent me the wrong size shoes and no reply from customer service after 2 days.
Ended up having to return in-store. They don't even provide reply paid envelope.
Zero customer service. Bad experience. Not going back.
Got the wrong shoes
Ordered a pair of shoes. Shipping took 2 weeks and once got the shoes they were the complete wrong shoes. Then found out the shoes I ordered weren’t in stock
I always buy shoes from Glue
The good thing with glue store is the original brands and the price. Every weekend there is a big discount on the items .. very fast delivery only one day in Sydney
The reviewer stated that an incentive was offered for this review
Would shop here if I need something
Sold me a product when it was sold out which was so disappointing. Other than that they have great sales which I like. I feel like there clothes have gone down in quality.
Great service, good quality products
I ordered four T-shirts, which had to be shipped interstate.
Customer service reps asked a question I had quickly, the shirts arrived a day early, and I am very happy with their cut and quality.
Would highly recommend :)
|Category||Online Shops, Footwear Shops & Brands and Clothing Shops & Brands|
|Offers Free Standard Shipping||Yes|
|Free Standard Shipping Minimum Order Amount||A$50.00|
|Mens / Womens Clothing||Mens and Womens|
|Labels Sold||Variety of Labels|
|Buy Now, Pay Later Options||AfterPay|
|Type of Footwear Offered||Casual & Dress Shoes|
|Clothing Type||Activewear, General / Everyday and Swimwear|
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.