Standup valcume cleaner
Went to find out was wrong with my welcome cleaner was so rude. Got my valcume cleaner back hasnt worked properly since and docent go back into the barrel will not get another valcume cleaner again from them looks likes will get another from someone else.
Still waiting for refund 20+ days
I'd like make a complaint, what are the contact details for the complaints manager? I have been waiting for a refund. I have made phone calls to Godfreys and nobody returns my calls. I have written emails and have not received a response. Really unhappy with the customer service. Thankyou
Online Order, worked out in the end
Ordered a Godfrey's car detailing vacuum kit online due to their stores being closed, the promised delivery date never occurred, so I jumped up and down, due to a lack of communication, however it arrived in the end!
Terrible service and vacuum doesn’t work
We ordered our vacuum on 17 April. It arrived 4 May. No delivery updates were provided by Godfrey’s - we had to enquire. Vacuum stopped working on 9 May. Our only option is to return the vacuum to a local store (which is a franchisee) who will then send back to the Online store for “assessment and repair” - with turnaround times of 7 - 10 days + quarantine time. Godfrey’s online won’t cover postage back as we are capable of taking the vacuum to a local store. We requested a refund - that request was never addressed by Godfrey’s at all. No replacement was offered. We will never buy again from Godfrey’s online.
Quality vacuum cleaner, low price
Ordered a vacuum for half price. Delivery was delayed without an update (pre COVID reasons) but the vacuum is great quality and value for money (as it was half price!)
No delivery, no communication, terrible service.
Nearly 3 weeks ago I ordered a Hoover stik vacuum, they said delivery would be within a few days, well I'm still waiting. I have tried ringing the number, no one to talk to just a recorded message, have emailed 4 times. The worst service I have ever encountered. Would certainly never recommend Godfreys online to anyone. I will be asking for a refund if it doesn't arrive soon.
Ordered a vaccum cleaner over 2 weeks ago from the online store. Got confirmation that order would be delivered on 22 April. It’s 2 May and still nothing delivered. Terrible service. Product cheaper at Bunnings and available...
You should be ashamed of yourselfs
after purchasing nearly $600 worth of items you can't even send the item via express post , you provided a shipping estimate of delivery to day , then sent another shipping estimate of 6th of May, also there advertise shipment to your address , then received a email from aus post asking what post office I'm picking up from , this is false advertising, and i have contacted the ACCC , shame on you godfreys i will never shop with you liers again , I suggest shoping at JB Hi Fi or Harvey Norman
No delivery, no communication
Now nearly three weeks after ordering I still not received my goods. They do not respond to multiple emails, and are unable to answer their phones. Totally unreliable. Hoping Paypal can recover my money.
- Online Store
- Verified customer
Hoover Stik Vac dead and they can't fix it
Used it about 4 times, won't go anymore, I texted them, told them I was in a wheelchair so could they pick it up, they said I could return it to the Cairns store when it re-opens after covid-19. yet they're still selling them through Ebay and online. I realise covid-19 makes it difficult for everyone but they have been totaly useless and shouldn't continue trading if they can't service them and who knows if the warrantee wil outlast covid-19. I won't buy from them again. I'll have to contact ACCC
Absolutely terrible ,100% rubbish
Carpet cleaner won't pump water ,Godfrey not returning any of my mail. I don't trust them and neither should you, very unreliable, very disappointed and never again and I've lost my money
- Online Store
- Verified customer
Very Happy with this service
The online system was easy to use as I was not used to online shopping and apprehensive about the experience. This made stating at home a lot easier. I am more at ease now
DO NOT USE GODFREYS
Do NOT USE Godfreys
I ordered a brand new vacuum. The head was faulty so Godfreys ordered a replacement. The replacement that came was a generic cheap vacuum head that isn't even for my model vacuum. DO NOT USE THIS COMPANY
One month delivery, poor customer service
Ordered a vacuum online. Delivery estimate says it will arive in 4-6 business days, sweet. 2 weeks later I ring them to ask what's going on. Guy tells me 10 more business days, okay cool. 2 weeks after I email in, get a reply from Mez in customer service telling me it'll be there in 2 more business days. Okay. 1 more week after I ask her again and she is clueless. I ask for a refund twice. She ignores the request. Money is gone, no vacuum in sight, tempted to go to NSW Fair Trading to get my money back + reparations.
Hoover Performer Plus Robot Vacuum - Waste of Money
I’ve just used my Hoover robot after it’s first charge.
But let’s start at the beginning. After reading many positive reviews on this robot vac, I ordered one online.
First: package was not even wrapped. No privacy.
Second: upon unpacking the robot, I discovered it does not come with a dedicated home base. This is not clearly stated in the online advert.
So once it’s battery is flat, you have to literally carry it back to the charging adaptor. What’s with that?
Third: after charging it all night I started it up.
This machine is usele...
Hoover Quick Stick Vacuum Cleaner
Satisfactory vacuum for small unit or a handy extra for bigger house. As the main vacuum cleaner for me I regret my purchase and wished I had researched my options better.
Very Poor Customer Service
It 12 days to deliver only part of my order. When I called to complain I was told to wait 24-48hrs to see if second part arrives. They basically blamed the couriers, however I have paid for products but I have still not received. When I requested a refund I was told this was not possible without investigation and I should ring back. These guys seem to be very poor with online orders compared to many other suppliers both small and large companies I would not recommend Godfreys at all.
Hoover Paws & Claws Vacuum
I was in the market for a new Vacuum and I decided on a Miele, next morning I had an email which was forwarded by a girlfriend which was a Godfreys sale catalogue and on the first page there was a Hoover Paws & Claws vacuum advertised for $99 with free delivery so I took that as an omen and went online and bought it, it was delivered the next day (I'm in the Country) and it is the best Vacuum i've ever had, I love it, it's that powerful it picks up everything with ease. Great prompt service and great product, Thank you!
GODFREYS HEAD OFFICE
I just called Godfrey's H/O on 1800 815 270 and spoke with "MEZ" trying to get replacement parts for my broken Electrolux vacuum cleaner that is still under warranty.
Not only did "Mez" speak constantly over the top of me, she then refused to respond when I asked for her name.
When "Mez" was not speaking over me, I told her I could not deal with her poor attitude and I requested to speak with a supervisor, as I felt I was getting nowhere with her.
Even after I had made this request, several times, "Mez" still continued to take charge of the ...conversation, acting like a spoilt, rude little brat. In her rambling, she even claimed that I was the one yelling and screaming at her, while all she was doing was simply asking for my name, so that she could better assist me.
Electrolux Silent Performer Green Bagged
Brought this vacuum online Electrolux Silent Performer Green Bagged. Have spent previously $$$$ on there too range vacuums with power heads , haven’t lasted 12 months and replaced . This is exactly what I wanted , has everything, without the fancy price tag , little ripper in vacuuming. Light weight , which is a bonus , easy to manoeuvre. Looks good. Happy with my purchase , would highly recommend this vacuum without the high price tag .,Godfrey’s good online store .
Questions & Answers
Please Im looking for a " Paper Bag Ring " for my PV12 vac cleaner. Can I order on line please?
My email is "email@example.com" or 0401564434.
Unfortunately not all replacement parts are available online.
However, these can be ordered through your nearest Godfreys store or over the phone by calling 1800 815 270.
The Godfreys Team
WHERE IS MY ORDER? I ordered a Hoover Tornado bagels vacuum last week Thursday and it’s almost been a week since and still nothing. How come I can’t track my parcel either???
We are very sorry about the delay in the arrival of your delivery.
Australia Post have advised that they are severely inundated with deliveries and are experiencing up to 2 weeks delays in processing freight.
They have been moving items manually to expedite the process meaning freight has been moving without triggering scan points.
They closed all depots across their network on the weekend for new freight and worked triple shifts to clear their floors of all delayed articles, they are still currently working through this.
Your order is on it's way.
Again, we apologise for any inconvenience caused and thank you for your patience.
The Godfreys Team
I ordered a vacumm cleaner Inv 2003942175 on 13 April 202 when will I receive it in Cairns
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