Godfreys Online Store

I brought a vacuum cleaner from Godfrey online store in July 2025, the thing stays on and wont turn off when trying to, or other times it turns off while you are actually using it, the filter doesn't capture any dust at all, and emptying the bin component is a work of art in itself. After a couple of months fighting with the dam thing, I contacted… Read more

Godfreys under warranty, but no surprises at all, they tell me there is nothing wrong with the unit so they wont be replacing it or refunding it. No wonder so many people were unhappy with them and they went out of business. I will never use them again or recommend them, all buyers should be aware, you are not getting your guarantee as they promote, you are buying nothing more than a piece of junk

DO NOT BUY FROM THIS COMPANY. I bought a Werthiem Evolution a couple of years back just before the original Godfreys closed down. Probably the best stick vacuum i have ever owned. I recently found out that another company had bought Godfreys but were 100% online. I went to their website and ordered a new battery for the Evolution and was happy… Read more

there were continuing with the brand which is exclusive to them. I ordered it in early January, finally got notification it was being dispatched in LATE MARCH!! The Courier company said they attempted delivery (but they didnt as I was home all day) so the product was sent back to Godfreys who promised they would re - mail it back to me. 2 weeks passed and nothing so I contacted them via their website. The next day I got a refund email and when I went onto their website to order another battery they are SOLD OUT. No explanation from them at all. You cant talk to anyone, they stipulate they have stock but it takes 2.5 months to get your stock and their service levels are pathetic. Do yourself a big favour and DONT but from these guys.

no customer service for old customers – bought a tineco s7 before they went bust it broke under 12 months later tried to get a refund from the new owners as tineco do not do warranty unless you bought from them or amazon all other claims must go through the company you bought from they replied saying they were not the same company .. mabye you sould not have kept the name does this many… Read more

if you go broke again all future claims will be the same also no copy of my recipt that was on the godfreys website as it was on online order

Wonderful vacuum cleaner repair service – Thanks to Gwyn for great customer advice on repair of vacuum cleaners...including carrying machines to car. Very polite and prompt work in diagnosing issues and seeking cost effective solutions..well done Gwyn Show reply

great little vacuum – I recently bought the Hover Tornado Bagless Vaccum I am very Impressed as the cords the perfect lenght. Used it on my Carpet already, cleans very well & I was very surprised on how the front of the vaccum you can unclip & carry the cylinder to bin and just empty it Show 2 replies

Great so far – I've only used this carpet cleaner once, but have found it easy to use, lightweight and simple to empty and fill canisters. They are small which means you need to stop and start quite a bit, but I don't mind the breaks! Show reply

They don’t honour warranty’s, returns – I Brought a carpet cleaner it was only 4 mouths old,it got used it once and the motor ethier burnt out and it doesn’t Turn on. It has a warranty, I went in store today with my product and receipt. I explained the situation and was told couldn’t do they couldn’t do anything for me, gave me an email address that’s it, was give no option swapping it… Read more

for the same value item or a Refund , I understand the company is in administration. At the end of day consumers have rights, the Godfrey’s I went too is still trading,

but to go in store just to be shut down and told not our problem, its really disgusting and really disappointing. It was expensive to me may not be much to some people and for a useless thing in a box now, never would recommend buying anything from them.

A piece of garbage and appalling customer service both online and in store – DO NOT WASTE YOUR TIME, MONEY AND ENERGY. Cheap quality, and the poorest mechanism. We’ve had the Hover PET vacuum. We don’t have pets yet this vacuum has failed us multiple times in less than six months of purchase. We took it for inspection, it was deemed faulty they replaced the head and within a week the same issue. The worst company I’ve… Read more

dealt with. Their employees themselves have laughed at how they wouldn’t refund even if the item is faulty under warranty and the likelihood of them understanding the issue is really low. What can I even say when people working for them have no respect for the company? Laughable service and products. Will be giving it for hard rubbish.

Faulty brand new Hoover and Godfreys will not refund my money as they are saying nothing wrong – Orderd a new Hoover, it took forever to come and then didn't work from day one, kept cutting out and then didn't pick up much but funnily nothing wrong with it when checked.. Now they want to send it back and will not give me a refund even though it was brand new and I don't want the hoover sent back. Didn't work from start. Not happy with the… Read more

faulty product Contacted customer service. I live rural and have had to buy another hoover to clean my house. So now out of pocket! I would like a refund on the product but have been told there is nothing wrong with the product. Looking into fair trading to help me with this problem.

Spare part – Telephoned store re a replacement part for a vacuum cleaner. Brent was extremely helpful, rang back about shipping and let me know when it was in the post. Very happy. Show 3 replies

Awesome Customer Service – I needed filters for my vacuum cleaner, to find out they have been discontinued, the Customer Service Representative went out of her way to locate a store that had stock left, organised the sale and delivery with the Traralgon Store, informing me that a Representative from the store would contact me for payment. As promised a lovely lady Bronwyn… Read more ·  5

contacted me to complete my sale.

I can not thank you both enough for the help provided and ease of this transaction

AWFUL – the worst possible customer service provided. I was provided a faulty carpet shampooer, which they refused to refund despite returning the item to the store. I was offered no credit, refund or exchange and all they had to say was "it was missing a part" which I never received.

Great sales people – I attended the Warringah Mall Store last week and I purchased a stick vac I was impressed by the sales person’s professionalism and knowledge which per sweared me to purchase this model. I was not forced to purchase this model I asked what I required and she gave me a demonstration which swayed me. The sales persons name was Trish. Show reply

Just hope you don't have a fault with anything purchased online! – I purchased a Hoover Smart Wash which has proven to be faulty. I've been the absolute run around with regards to having it assessed. Went in store with a sick child to be told I was given incorrect information by the online team and that a courier would collect my faulty product. That information was also incorrect. So, I have a faulty product… Read more

and Godfrey's essentially are trying to wipe their hands clean of it. Warranties don't mean a thing with Godfrey's.

To say I'm frustrated would be a serious understatement.

Avoid this store at all costs.

Great product, excellent customer service – Brought a Tineco , am very happy with this product and customer service from Joanne ( (Townsville store) excellent, went through everything and explained everything before purchase !!! Show reply

Do not stand by warranty – I bought a vacuum in February 2022 paid $300 all going well until making a noise. Of course I took it apart thinking something was clogged I now find out they won’t stand by it because it had no filter. I did not take everything back to them it was used at all times with the filter. This company is cheating me. And not standing by their… Read more

products. Now I have to take them to Fair Trading. You would think they would treat their customers much better considering I have spent a fortune with this business over many years

Fantastic customer service – I made a mistake in ordering delivery instead of a click and collect order, and was very worried that sorting it out would be a huge hassle. I got through to the customer service line straight away with no wait, and spoke to a representative who was very helpful. The original order was quickly refunded and I was able to re-order it as a click and… Read more ·  1

collect, which was ready for collection within about an hour. Looking forward to collecting it this afternoon! Thanks to Rhema and the team.

I'd say I'd never use their online store again, but I couldn't use it even once to start! – Have been trying to make an online purchase for over half an hour now but the website continues to fail. Three separate devices, more than 3 separate issues! Will not load, changes the address even after they've been saved, can't load payment options, can't choose click and collect stores because despite being in stock on their website once you… Read more

select them it errors and says "The items are now no longer at the selected store."

This is the least user-friendly, most clunky website interface I've come across this year. We are living in 2022! Adapt to online shopping or your business will die.

Faulty Handles – I Vacc steam mop 2021 model. Myself & 3 friends purchased these steam mops work fabulous but faulty handles crack just above where metal ends inside handles “Beware “ interesting new ones have totally redesigned the handles !!! Therefore accepting there is a fault hence redesigning the handles & refused to repair mine when it was just out of… Read more

warranty & they repaired my 2 friends ones with the faulty handles. Same model all have redesigned handles. Very poor warranty service of replacement parts.!!!! Would not recommend this product simple DUE to slack replacement service…. RUN buy another brand with a better design handle…!!!!

Poor qualty product and poor service - Godfreys Sauber hand held – FAULTY Sauber hand held vacuum cleaner from Godfreys - DON"T BUY IT! It turns itself off after 10 seconds. Godfreys was extremely unhelpful & wouldn't hear anything of it as it was after their 10 day policy which incidentally is not written anywhere on the invoice or purchase order.

Poor customer service – Contacted Godfrey's customer service for an issue I had with a just bought online vacuum cleaner in April 2022. No response back after sending them details they wanted. On my second attempt they asked me to send vacuum cleaner back "At my cost" to assess for a refund "As per their terms and conditions" After posting my review a customer service… Read more

agent contacted me and agreed for me to take vacuum in to store in my time and cost to get an assessment. Came back as nothing wrong which is clearly incorrect. Most companies will give you a reply paid label and it costs you nothing to get a refund. Thats customer service! Will not be buying from them again and will now have to take matter further to NCAT.

Sauber don't buy – Brought a sauber barrel vacuum cleaner 8 year ago for $1500 only to get told yesterday that sauber don't make parts any more.was told to throw it away and buy a new one. Will never buy Sauber or from Godfrey's ever

Avoid at all costs – I bought a vacuum cleaner from Godfreys Castle Hills almost a year ago. Initially I was happy about how nice they were during sale process and the demonstration that their vacuum cleaners perform better than Dyson and ended up paying 700 AUD.  The machine had an issue with the rod connection electricity. I took it to the shop who tried to send me… Read more

to the manufacture. I have shown them the consumer law which clearly states the item needs to be taken to the retailer. They mentioned it will take two weeks maximum to fix “order replacement rod”. I complained that I can’t leave House unvacuumed for two weeks and that my house floors are carpet, and this can cause issues to my children, but they mentioned I must wait for two weeks. Fast forward, after two weeks, I had to the shop multiple times and each time they advise to be patient and the issue will be resolved soon. After I made a scene at the shop, they came clean that the spare part is not in the stock, and they do not have ETA to get it. I immediately asked for replacement and was told that I need to create a case with their customer care on the phone because the customer care ignore the shops. I spent hours talking to their customer care and the experience was much worse. I was shouted at, hanged on, called a layer about the two weeks’ timeline and that their standard procedures for fixing is above a month waiting period (imagine this for a vacuum cleaner!!), and yet again they do not have ETA. My request for replacement was denied and I was told to go complain to whoever I want. They do not care.   Bottomline is: Avoid at all costs. I am not sure how they are allowed to operate with no spare parts and nasty warranty coverage. I wish I had read the comments here before I bought from them. I have a complaint with NSW Fair Trading now and, I will not buy anything from them in the future.

Customer service – Excellent customer service from Steven at Godfrey’s Devonport store. Purchased a Wertheim Elegance Robot over the phone from Qld. Posted and received within days. Love the vac. Thank you Show reply

Godfreys is the worst company I have ever dealt with – I bought a faulty vacuum from Godfreys in September - 10 weeks later they still haven't fixed it & refuse to refund.

Wow Factor – I have had 3 vaccums from Godfreys over the years and i have found this new one the best so far. It is eco pet bagless it is quiet which is a huge bonus as the dogs now just walk past it. If you have pets who shed fur this is a great buy i have a dog which malts alot and one that doesnt it picks up all fur and i like how i dont miss any. Show reply

Refund and customer service – Cancelled my order and Godfrey refuses to refund me as Godfrey decided to packed and dispatched the item even though I have cancelled my order and now they won’t give me my refund until they receive the product back from the post office. It’s Godfrey’s fault for dispatching the good even though it has been cancelled,refund confirmed and approved… Read more

with reference number provided and now they want me to wait and cause inconvenience when it’s Godfrey’s fault for dispatching the item after it was cancelled. Also the manager of the customer service department name [Name Removed] was very rude abrupt and no customer service experience and ability at all and not only that I have called multiple times and requested to speak to the higher manager of [Name Removed] name [Name Removed] who refuse to speak to me and she was informed by her staff to contact me regarding my complaint but never received any call back whatsoever. So what I did is called the following day requesting to speak to Kelly who is [Name Removed] manager but I was informed by the consultant that she is not available to speak to me to discuss with my concern and they will not refund me until they get the goods back which I have already cancelled at 10:30am and what Godfrey did is processed packed and dispatched my order late that afternoon. I will never recommend Godfrey ever and Godfrey needs to train their manager on customer service as they don’t have any quality services and customer service very rude.

Refuses to do anything about faulty products – Our vacuum cleaner broke after 6 months and they refuse to do anything to repair or replace it. Absolutely not acceptable.