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Godfreys Physical Stores

Godfreys Physical Stores

2.7 from 393 reviews

Reviews

2.7

393 reviews
5
(137)
4
(27)
3
(8)
2
(30)
1
(191)
  • Product Quality
    3.0 (56)
  • Return Claim MadeYes (12) · No (46)
  • Customer Service
    2.7 (59)
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Nathan W.

Nathan W.Metropolitan Adelaide, SA

Very Poor Customer Service

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationMorphett Vale
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2 comments
Godfreys
Godfrey G.Godfreys
Godfreys
Godfrey G.Godfreys

Hello Nathan,
May I please request that you double-check the location; I am the owner of Morphett Vale store and, having run the store on my own from Friday, the 29th of May to the day, cannot recall anything from the above description. Thank you.

Trevor Lorenz

Trevor LorenzMetropolitan Adelaide, SA

  • 2 reviews

NOT Ultra Power

published

I think that the Hoover Ultra Power 5222 white coloured stick vac is not as good as what it is advertised and demonstrated in the store to be.
I'm disappointed that it struggles to pick up pet hair properly and anything bigger than a tiny crumb and YES, I clean it constantly.
Perhaps I'm too fussy, but I really am dissapointed...

Customer Service
Product Quality
Return Claim MadeNo
Store Locationfirle
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1 comment
Godfreys
Godfrey G.Godfreys

Customer service

published

Salesman Narinder at gepps cross was super excellent confident & knew his job highly recommend his demonstration to us & time & no pressure was a very important part of the sale made the trip from the country worthwhile

Customer Service
Return Claim MadeNo
Store LocationGepps cross super store
1 comment
Godfreys
Godfrey G.Godfreys
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Elle

Elle

  • 4 reviews

Excellent customer service

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationPort Macquarie
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1 comment
Godfreys
Godfrey G.Godfreys

The right vacuum at a competitive price

published

Godfreys Greensborough, I was well advised as to the model best for my, mainly solid floor, home, the Hoover 'Smart'. The sales assistant did not attempt to up-sell me and when I used the vacuum it worked completely to my satisfaction. Professional service and a price which was better than The Good Guys.

Product Quality
Return Claim MadeNo
Store LocationGreensborough
1 comment
Godfreys
Godfrey G.Godfreys
Alison McEachran

Alison McEachranSydney, NSW

  • 6 reviews

Peeerfect

published

Had great experience staff awsome polite nothing but helpful didn't get the machine I wanted but did walk out with top rating shampooer on a plan I can afford they really come through for me

Customer Service
Product Quality
Return Claim MadeNo
Store LocationCampbelltown
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1 comment
Godfreys
Godfrey G.Godfreys
michelm

michelmSydney, NSW

  • 7 reviews

$250-Hoover Ultralight stick could have lasted longer.

published

30wrds? mixedservice 4y old repl. withnew from opened box for $150 Theydid not check filter at back (i forgot about) = poor suction told no spare seal available? Machine Vgood though

Customer Service
Product Quality
Return Claim MadeNo
Store LocationCastle Hills NSW
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Pazza

Pazza

  • 2 reviews

Overall Great Customer Service Experience.

published

Excellent Customer Service :-
The Sales representatives were very knowledgeable. Friendly and approachable and understanding of what item I was shopping for. They actually took the time to show me how products operated. To top it off, they gave me a discount on the purchase price.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBundall, Qld.
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Alex

AlexMetropolitan Adelaide, SA

Good price and best service!

published

I was in the store at Gepps Cross, spoke with Cos regarding a carpet clean problem. Thanks to his expert knowledge and advice it made my job easy as. P.S.

Customer Service
Product Quality
Store LocationGepps Cross SA
1 comment
Godfreys
Godfrey G.Godfreys
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Brilliant

published

A big guy called Gwyn served me he was very knowledgeable and I love my cordless vac. I would recommend Hilton store to anyone. The staff are very approachable and friendly

Customer Service
Product Quality
Return Claim MadeNo
Store LocationHilton
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1 comment
Godfreys
Godfrey G.Godfreys
Diana Newman

Diana Newman

  • 3 reviews

Terrible product

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationLoganholme
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1 comment
Godfreys
Godfrey G.Godfreys

Poor Quality Steam Mop

published

This steam mop is disappointing because it doesn't clean in corners, the plastic fittings are weak and are quite hard to put together and the brushes are very poor quality. They aren't going to last long at all.

Product Quality
Return Claim MadeNo
Store LocationMildura
Deb

DebRichmond-Tweed, NSW

  • 3 reviews

Great Service

published

I recently bought a carpet shampoo cleaner and detergent at the Tweed Heads shop. The sale guy was very helpful, nothing was too much trouble for him. In a world that is becoming more impersonal by the day I appreciate good customer service.

1 comment
Godfreys
Godfrey G.Godfreys
Disappointed

DisappointedMetropolitan Adelaide, SA

  • 2 reviews

Vacuum broke after approx 10 uses

published

I bought a Paws and Claws Hoover vacuum, was left unopened for the first 4 months, used it a dozen times and now will not turn on. Was told that i should've bought a more expensive machine if i wanted it to last longer and that i should just buy another one.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationGepps Cross
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1 comment
Godfreys
Godfrey G.Godfreys
John K

John KGreater Melbourne (Metropolitan), VIC

Terrible Vacuum and bad customer service from Area manager

published

Bought a $599 Hoover Vortex from them and it is broken in 1 month time, it is obviously happens a lot if you research online. Ask the area manager to call me back but never receive his call. The salesperson in store is not friendly and not helpful at all. Very regret not doing any research and just walked into Godfreys, was thinking they are expert but they are not, just pushy salesperson. I wish I can give 0 or negative star.

Customer Service
Product Quality
1 comment
Godfreys
Godfrey G.Godfreys
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Vicki

Vicki

  • 2 reviews

Incorrect advice about repair

published

I took my dyson stick vacuum for repair. I was told by the salesman it was the battery but unfortunately they cant be replaced. He then tried to sell me another cleaner. After speaking with dyson I was told this is not true and now have a new battery. I certainly would not buy anything from godfreys in the future. That was just a lie.

Customer Service
Return Claim MadeNo
Store LocationMorphett Vale
3 comments
Godfreys
Godfrey G.Godfreys
Vicki
Vicki

I know exactly what the salesman said. He said 'Unfortunately these batteries cannot be replaced'. Also spoke to a different salesman in the same store. He said 'I would have told you the same thing'. Something very wrong here

Godfreys
Godfrey G.Godfreys
Liz

LizGreater Melbourne (Metropolitan), VIC

Great customer service

published

Purchased my new Hoover Allergy from Greensborough store. Rohit gave expert advice and knowledge about all the vacuum cleaners he suggested would suit our needs. Very friendly gentleman. Excellent service.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationGreensborough Victoria
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1 comment
Godfreys
Godfrey G.Godfreys
Chris A.

Chris A.South East Queensland, QLD

Where is the service

published

We purchased Hoover Quickstick several years ago. We need a small replacement part. We've been three weeks without a vac so have cancelled and will get one elsewhere. Saleswoman so pushy here!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationCarindale
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1 comment
Godfreys
Godfrey G.Godfreys
Katie

KatieSouth East Queensland, QLD

  • 9 reviews

Terrible vaccum and customer service

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationMount Ommaney
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1 comment
Godfreys
Godfrey G.Godfreys
Jofre

JofrePerth, WA

Extremely bad service!

published

I attended Success store middle of February looking for a “stick vacuum “ for my daughters birthday. I have used Godfreys many times and have been very satisfied. I was “attended” to by the most beligerant young lady who was so rude and obnoxious and clearly was not interested in serving me.
There was nobody else in the store but she really couldn’t be bothered.
I will go to another Godfreys store to purchase what I want and hope for the best,
But I felt very strongly about leaving my complaints.
Thankyou Mrs H.J.Fairclough

1 comment
Godfreys
Godfrey G.Godfreys
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