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Godfreys Physical Stores

Godfreys Physical Stores

2.7 from 369 reviews

Reviews

(127)
(26)
(7)
(25)
(184)
  • Product Quality
    2.8 (37)
  • Return Claim MadeYes (11) · No (28)
  • Customer Service
    2.4 (39)


Daniel Q.

Daniel Q.Sydney, NSW

Area manager was abusive

published
Product Quality
Customer Service
Return Claim MadeYes
Store LocationNarellan
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1 comment
Godfreys
Godfrey G.Godfreys

Frank Tuson

Frank TusonPerth, WA

  • 2 reviews

Hoover Vibrabrush - only worked once.

published

Took our Vibrabrush shampooer back to Godfrey's after 9 days. Only got to use it once and then the Vibra brush seized up.
After only having it 9 days i expected an exchange. Nope. Godfrey's have to send it to their repair center for evaluation. Up to 2 weeks. Great when you have family coming and you want your carpets clean. Should have bought it from another Retailer who offers exchange for faulty units. This will be a major consideration for future purchases.

Product Quality
Return Claim MadeYes
3 comments
Godfreys
Godfrey G.Godfreys
Frank Tuson
Frank Tuson

I understand your warranty process. It seems at odds with other major retail stores who will replace immediately after an inspection.
Thank you for letting me know that our machine is now ready for collection.
Kind regards
Frank Tuson

Frank Tuson
Frank Tuson
Scott

ScottSouth East Queensland, QLD

Thank You!!!

published

Just got home from Godfreys Mt Gravatt, and am compelled to write this review immediately. A very big thank you to Belinda and Michael for removing my daughter’s firmly lodged headphones from my Dyson brush bar / cleaner head. They would not accept any money that I offered for this immediate repair, and even provided me with unsolicited important routine maintenance advice. Good people - the world needs more of them!

Customer Service
Return Claim MadeNo
Store LocationMt Gravatt
1 comment
Godfreys
Godfrey G.Godfreys

Great Service from David and Michael at Mt Gravatt QLD

published

So impressed with the level of service I received at the store, from calling the store and speaking with Michael whom gave me options to bring my Hoover into the store for them to look at, to having David, solve my issue and clean and replace my filter and now my hoover is working 100 percent again. Thank you David and Michael for the great service. Just amazing David, it only cost me $29.00 to fix my Hoover.

Product Quality
Customer Service
Return Claim MadeNo
Store Locationmt gravatt qld
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1 comment
Godfreys
Customer S.Godfreys

Alex

AlexGreater Melbourne (Inner), VIC

Great in store service

published

Super helpful guy in the Camberwell store showed me how to make my Dyson vaccuum Cleaner more powerful again. Quick, polite and effective - I now have a vaccuum that feels like new.

Customer Service
Store LocationCamberwell
1 comment
Godfreys
Godfrey G.Godfreys

leanneatkinson2010

leanneatkinson2010Greater Melbourne (Metropolitan), VIC

  • 5 reviews
  • Verified customer

The best customer service!

published

I have bought a vacuum cleaner here and cleaning accessories. Just wanted to acknowledge the helpful, curtious, well mannered and knowledgeable staff at this shop . They are always friendly and go out of their way to help! Thank you team.

Store LocationVacuum cleaner, broom , microfibres clothes
2 comments
Godfreys
Godfrey G.Godfreys

I was referring specifically and only to Godfreys Essendon Fields -Victoria store!


Yadayadayadad

YadayadayadadGreater Melbourne (Outer), VIC

  • 9 reviews

Godfreys - Be Warn

published

Read the fine print before making a purchase from Godfreys.

My cleaner stop working after first use. Will not replace it. Spoke to the Area Manager, all he wanted to do is fight with me.

Product Quality
Customer Service
Store LocationGodfreys Store - Ascot Vale
5 comments
Godfreys
Godfrey G.Godfreys
Yadayadayadad
Yadayadayadad
Godfreys
Godfrey G.Godfreys

Hi John,
No worries, unfortunately without speaking to you and getting the full details we are unable to discuss or assist further.
Regards,
The Godfreys Team


Tam79

Tam79Hunter Region, NSW

  • 2 reviews
  • 1 like

Pushy

published

Went to Godfreys to buy another pack vac vac and was talked into the more expensive Pullman , I didnt want it but he was pushy , its bulky ,straps uncomfortable, cord gets tangled , after a few hours my neck , shoulders and Back were extremely sore , waste of $ , used it once , he also sold me the mega gulper tool and it doesnt even fit the vac , was told to buy 5 lt halo as its better than the spray bottle - um isnt it the same product ?

Product Quality
Customer Service
Return Claim MadeNo
Store LocationGlendale
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1 comment
Godfreys
Godfrey G.Godfreys
DanielJ

DanielJBundaberg

  • 4 reviews

Very disappointed

published
Product Quality
Customer Service
Return Claim MadeNo
Store LocationBundaberg
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1 comment
Godfreys
Godfrey G.Godfreys
Debbles

DebblesGreater Melbourne (Outer), VIC

  • 2 reviews
  • 1 like

Crap service and sub standard machines

published
Product Quality
Customer Service
Return Claim MadeYes
Store LocationEpping
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4 comments
Godfreys
Godfrey G.Godfreys
Debbles
Debbles
Godfreys
Godfrey G.Godfreys

Bozo

BozoPerth, WA

  • Verified customer

Poor Service and lying staff

published

We were told by a new staff member we had a 15 day in-house trial to use our vacuum. We brought it back on the 11th day as it was not suitable and didn't do what the new sales person said it would. They are now refusing to honor the 15 days as it is actually 10. The sales staff gave us the wrong information. We now have a $750 vacuum that we do not use because it is not suitable for out carpet and cannot get a refund to go and buy the vacuum we want. Terrible customer service.

Product Quality
Customer Service
Return Claim MadeYes
Store LocationBaldivis
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2 comments
Godfreys
Godfrey G.Godfreys
Bozo
Bozo

Steam Mop

published

Brought ourselves a Hoover steam mop.
Was told this type was THE BEST. First time great, second time terrible. Streaks. Soapy floors. Minimal steam.
I basically forgot about it in the cupboard.
Took it back to the store told them our issue suddenly, they sell them all the time so they cant help me. They send it for a service, not sure what they serviced and it looked exactly the same as when we left it. Again, first time using it again, not bad. Second... terrible!!!!
What a waste of money. A traditional mop on a stick does a better job.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationKnox City
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1 comment
Godfreys
Godfrey G.Godfreys

Appalling Sales Practices

published
Product Quality
Customer Service
Return Claim MadeNo
Store LocationJoondalup
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1 comment
Godfreys
Godfrey G.Godfreys

Judith E.

Judith E.Sydney, NSW

Amazing customer service at Auburn

published
Product Quality
Customer Service
Return Claim MadeNo
Store LocationGodfreys Auburn Superstore, 169-175 Parramatta Road, Auburn NSW 2144
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1 comment
Godfreys
Godfrey G.Godfreys
DogSense Dog Training

DogSense Dog TrainingSouth East Queensland, QLD

  • 2 reviews
  • 1 like

Exceptional Service, Support & Knowledge - Victoria Point Qld

published

Mike went above and beyond to answer my questions in regards to Enzyme Wizard Urine Staine & Odour Remover. I run a busy doggie daycare, vacation care for dogs in Redlands/Bayside & beyond and have synthetic grass in back, that RARELY is eliminated on. However, if I miss one, I know about it when the sun hits it. I found this product and called Mike to ensure I could get some real customer support should the product not deliver on its promises - (I have been using another product for 2 years, but it wasn't doing it anymore, left a residue & a fragrance).

Mike made calls, backed up the statements, offered me more advice, MSDS sheets, and really went out of his way to ensure I was satisfied with the products

5 stars and thankyou Mike

Product Quality
Customer Service
Return Claim MadeNo
Store LocationGodfreys Victoria Point Qld (Brisbane)
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2 comments
Godfreys
Godfrey G.Godfreys

:) much deserved

Kja

KjaIllawarra, NSW

  • 2 reviews

Love new electrolux vacuum

published

Went into Godfreys Shellharbour to check out upgrading my vacuum. Needed one that bit quieter than one had and bagless. Got shown and demonstrated 3 different ones went with Electrolux bagless green for $249. Suction fantastic vacuumed one room and the amount of dust come up amazing does rugs well too. The lady that served me excellent customer service.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationShellharbour
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1 comment
Godfreys
Godfrey G.Godfreys

Luluru

LuluruSouth East Queensland, QLD

  • 3 reviews

Still poor customer service, zero customer care

published
Product Quality
Customer Service
Return Claim MadeNo
Store LocationBundall
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2 comments
Godfreys
Godfrey G.Godfreys
Godfreys
Godfrey G.Godfreys

Mini

MiniSouth East Queensland, QLD

  • 2 reviews

Bad customer service from Owner/Manager Godfrey's Bundall

published
Product Quality
Customer Service
Return Claim MadeYes
Store LocationGodfrey's Bundall Gold Coast
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3 comments
Godfreys
Godfrey G.Godfreys
Mini
Mini
Godfreys
Godfrey G.Godfreys

Hi Mini,
Your feedback was passed onto higher management to be looked into further, so experiences like this won't happen again, this is being dealt with internally and with urgency.
Regards,
The Godfreys Team


Long

LongSydney, NSW

  • 4 reviews
  • Verified customer

Terrible Customer Service for Loyal Customers

published
Product Quality
Customer Service
Return Claim MadeYes
Store LocationCastle Hill
See all answers
1 comment
Godfreys
Godfrey G.Godfreys

Alphonsus A.

Alphonsus A.Perth, WA

  • 3 reviews

Meh meh

published

They have great products under one roof but sales people were very pushy and unprofessional and unpleasant. Surely it’s because they are chasing sales targets. Only visit them if you already have in mind what you want to buy

Product Quality
Customer Service
Return Claim MadeNo
1 comment
Godfreys
Godfrey G.Godfreys

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