Godfreys Physical Stores

Great customer service at first; service dept is shocking - Dont buy the extra services – I am a fan of godfreys products. Bought a tineco vacuum/mop, a robot vacuum and a werthiem garment steamer. All products are great. Staff were wonderful. What let's them down is their service dept. When I bought the Tineco vacuum/mop I bought 2 services for it. Mainly for a major clean of the product. Dropped it off over 3 weeks ago to… Read more

get a clean done. For 2 weeks they didn't touch it and now they are saying floods have effected them. Gold Coast only started flooding towards the end of last week.

I've called 3 times over the last 2 weeks.l, finally got a response today. They don't know when it will be done.

What they don't tell you is they send it away to a service dept. Doesn't get done instore. I have told them to cancel the service and get the machine back. Nearly 4 weeks for a service and nothing.

So all up, the products are great. Just don't buy the extra servicing they offer. I will be demanding a refund for that. Waste of money.

Wertheim W8301 Evolution Max Stick Vacuum Cleaner With 2 Batteries 24mth Warranty $800 and died 36mths old!!! DO NOT WASTE YOUR MONEY! Disgraceful. $129 to replace head alone. Bought Anko stick vac for $79 - does the job. My daughter 19yrs went to Godfreys to get wands for my Nilfisk & was SO taken advantage of. Evil, cruel sales people. Glad they closed stores Show details

Fantastic service! – Visited my local store (a few weeks ago) just before closing as my Hoover vacuum was not suctioning properly. After checking for a blockage and cleaning the filters, I tried to vacuum again for a few minutes but the unit automatically switched off because the motor had overheated. The sales guy checked to see if the vacuum would turn back on.… Read more ·  1

It wouldn’t, so he then removed all the filters. He made me aware of the importance of replacing the filters (even if cleaned regularly). After the new set of filters were fitted, I was advised not to use the vacuum for around 24 hours as the motor had overheated and could have ‘burnt out’. I was told that if the vacuum would still not work, I was to bring it back and they would refund the purchase price of the filters and credit it towards another purchase. Happily, the next day the vacuum worked perfectly. Just like new. Both sales guys could not have been more helpful and one of them even offered to carry the vacuum to my car for me. I really should have taken note of their names. Over the years I’ve always purchased my vacuums from Godfrey’s and wouldn’t go anywhere else. Thanks once again for the fantastic service!

Tineco S7 - Godfrey’s Hoppers Crossing – We recently purchase the new Tineco S7, which we are very happy with. We have hardwood timber floors and we found the the S7 provides a great gentle solution. The S7 appeared to be quieter and agile compared to its competitors. It leaves our hardwood floors in a good condition and leaves minimal liquid residue after cleaning. We purchased the S7… Read more ·  1

at Godfrey’s Hoppers Crossing store. Jack was our sales assistant and we found him to be; very informative, and eager to help. His advice was well balanced, and he did not favor one product over the other, which enhance our experience.

The store’ ‘testing area’ was great and allowed us to handle all tested products side-by-side. For the type of purchase we made, it was great better because unlike online-store purchasing, you can see the product performance for itself and make your own decision. We also loved being able to make the mess and clean it up by using the products!

I highly recommend a trip to the Hoppers Crossing store where you will be met with a nice clean environment, a variety of products, and friendly staff. The overall experience was very positive, especially with Jack’s help.

Unfortunately as the S7 was a newly released product, no discount was allowed. However the staff did offer a service package and 20% of a second bottle of cleaning solution.

Even though price of the Tineco S7 ($1299) is at the top of the range as far as hard floor cleaner go, because we have quality hardwood floor we felt the price was justified as it matched the performance of the product.

5 stars Tye! – Tye helped me multiple times in store, he didn’t push products, gave honest reviews and facts. Thanks you Tye! Can’t wait to have a quick painless vac and mop at home. Show details ·  1

The staff were extremely helpful in helping me decide the best product for my need – Helpful, knowledgeable staff and very friendly with demonstrating different products Show reply

Excellent customer service – The customer service provided by Kyle from the Maroochydore store we as exceptional! I as extremely disappointed with a product and his assitance and support left me with a really positive experience of the store. I want to personally thank him. Show details ·  1

No service – My vacuum tineco pure one x stopped working and no place to service or replace. I have visited the branch and called two branches and no help. The coustemer service number isn't working.

Sold wrong product – Be careful of CoffsHarbour store- sales lady knew I had a vacuum requiring bags, and sold me a Bagless Filter Set. I picked up the product at the sale desk and saw the label, told her, and she just said ‘my hands are tied’ and couldn’t refund it….30 seconds after taking my money! Beware Coffs Harbour manager- I paid in cash! Now I have to contact consumer affairs. Show details

Scammers . Send product for repair and won't give it back – Do not buy anything from Godfrey's. They deserve to go broke.. the store manager is an absolute liar Show details

While the purchase experience was very helpful, the shop closed down for good couple weeks after. The vacuum cleaner that was suggested to be purchased by the salesperson, while very good, we can not find replacement bags for that unit, for it was sold exclusively by Godfreys. Thus, we are stuck with a thousand dollars unit, which we cannot use.… Read more

We looked everywhere for the bags, but no luck. I only hope the salesperson (who was the owner of the business) is a bit more forthcoming to his next customer by suggesting a unit where replacement bags are available elsewhere.

Ants Pants Service by Mathew G @ Godfreys Northlakes – Godfreys Northlakes - excellent service by Mathew G. & Ty. Mathew had excellent product knowledge. Listened to our many questions and answered all informatively helping us cut through the confusion of what would best suit us to buy - as can be overwhelming digesting which machine does what - all different of course and not necessarily easy if not… Read more ·  1

aided by professional expertise like Mathew had. Non pressure salesman but ultimately got good results as we ended up buying two products - one more than we planned when we identified what what we needed thru his help. We feel good about our investment in machines and tools to keep our home clean, hygienic and therefore healthy. Thankyou Mathew G! J&J - 6/3/24

Service was A1 – The Rockingham WA store, the shop assistant was very helpful in replacing a part on my vacuum cleaner. The part was very affordable too. Would definitely recommend the shop to friends. Show details ·  2

Excellent Service – The guys at the Croydon Store Gwyn & Mehedi were amazing!! Top customer service went out of their way to please. I highly recommend them as they are very knowledgable with all the products there! Show reply

GREAT service MOUNT BARKER store ADELAIDE – THE MANAGER in this store was awsome.. i went into the store not expecting too much. the manager went out of his way to assist me with my problem. in fact he made myday! i cannot recommend him and his store enough!! i will definitely go back for any vacuum queries or needs in the future. thank you Show details ·  1

Amazing Customer Service – I bought a vacuum machine from auburn mega mall, and was served by Faisal who was very helpful. Amazing service, definitely going back! Show details ·  1

Godfreys Chadstone - great assistance – I called the store about 2 vacuums that had stopped working that I'd bought from a now closed store. Dave had potential replacements in stock, and said to bring my vacuums in for a look, and or potential trade in deal. When I arrived, Ryan already knew about my call, and assisted me in store. After testing them and cleaning them out he quickly… Read more ·  1

identified the issue, blockage for one, battery for the other. They were so quick, kind, knowledgeable and not trying to upsell me. I also bought some replacement filters to end. (And this was the end of a 38 degree day). Great customer service.

Hoover Carpet shampoo machine – Visit the Toowoomba store in a very busy Sunday morning. Jenny was extremely helpful and I am very happy with the carpet shampoo machine purchased. Show reply

Excellent Customer Service – I visited the Kelmscott store for a new head for my vacuum. I was pleasantly greeted upon my arrival. The girl knew exactly what I needed and recommended one accordingly. Show details ·  1

Euroflex M4S providing great solution to cleaning the endless grout of tiled flooring throughout – Angela was SO patient and informative with our many questions. Thankyou! Because of this helpfulness we will return to the store for the next purchase on our list. We also appreciated the Godfrey price match policy. Show details ·  1

Bissell Carpet Cleaner - Fixed Malaga Store – Kylie from the Malaga store helped me by fixing my Bissell carpet cleaner and saving me 8 weeks from not having my machine as they would had had to send it away to the manufacturer for fixing.Thanks Kylie :) Show reply

Great service – Shikhar served me at Bondi Junction Westfield. He was great. He knew his products well. Gave details and difference and helped me make decisions. Very friendly and relaxed chat - not pushy. Just as customer service should be. Five stars Shikhar! Show details ·  1

Excellent customer service by Madeline – I came in with no familiarity with vacuum cleaners. Madeline explained the differences between different types which helped us understand which vacuum cleaner best suited us. Great work. Show details ·  1