Goodtel NBN 50/20 (Family)

Very satisfied with all the services provided by Goodtel. Almost always had good connection and the service support has always been easy and efficient.

Overall, the phone call was very helpful and I appreciated your staff member's patience. My only suggestion would be to enable some way to confirm identity without access to email. As I live in the country, and do not own a smartphone, not having access to the internet means I do not have access to my email address. Thankfully, we were able to… Read more

troubleshoot to get the internet to temporarily connect so that I managed to access my email. However, if we were not able to do this, I would not have been able to provide the verification code.

Rock solid NBN service provider – Rock-solid NBN internet, good consistent speeds all day long. Excellent customer service line and they are flexible with payment options. Show details ·  1

Great and very helpful – Maybe need to investigate speeds at my house or check our area Show details

Great service and speeds – Much better speed and service reliability than my previous provider - great also to be able to support good causes just by paying my bill Show details ·  1

No customer service – Goodtel took over my previous provider so I was automatically switched across with minimal communication about it. I called to ask some questions and call centre worker said she couldn’t answer my questions but someone would be in touch. That was 5 days ago and I’ve heard nothing. Since then I’ve received a bill which is an increase on the plan I… Read more

had signed up to. Again, no communication about this. I had chosen the original provider due to its customer service, so no point in staying with Goodtel as theirs seems non existent.

Hi managers, you need to train u r staff – I need to connect my home nbn. I found this provider here. I jumped onto their web. There were no home address checking for connection availability. Only directly to bank card information page after personal information. I wondered whether my home address is covered by their services, so I clicked to their chat page. After waiting, one guy asked… Read more

me what my issues was??? And I was asked to provide screen shot for the issues???Manager, your staff really doesn't know what to do! Very inconvenience for a new customer. So what? Let me pick up another provider then.

Great nbn from a great provider – Great nbn and customer service. Even better that Goodtel make a positive impact in the community. Highly recommend :) Show details ·  1

Small is beautiful – After weeks of frustration and hours on the phone trying to get one of the big telcos to move our service to a new house, we gave up and decided to go small. What a delight it was dealing with the team at GoodTel. Real people, in Australia, at the end of the telephone. No hours waiting to get through. Quick and helpful responses and things… Read more ·  1

were up and running when they said they would.

We haven't had a single issue since the service was connected. It just works and does what we need it to.

Great customer service and product! – With only a small admin issue in the beginning, goodtel have been great. Their customer service is prompt and local and we haven’t had any issues with connection and speed. Highly recommend! Show details

I get internet and I help a charity – I'm content with my connection. I get drop outs but I got dropouts with other carriers too so that is a problem caused by the liberal's screw up on the NBN. But if you are going to get an NBN connection you might as well get great service and support a good cause for the exact same connection. Show details

Good internet, and you feel good about it – Our experience with Goodtel has been great, easy to get set up and really helpful support with the minor hiccups along the way (caused by our modem, not them). Most importantly, we know that we are supporting a great social enterprise, giving to a good cause and keeping our carbon footprint lower, just by paying bills we'd have to pay anyway. Show details ·  1

Goodtel delivers what others claim too – Real People and Easy Hassle Free Set Up. Fast Continous Internet 24/7 and no more meltdowns from my teenager because his game is lagging or the internet drops out. Happy Family = Happy Life. Thank you Goodtel, plus I feel good knowing part of my payment is going to my choosen charity, helping to Save the Lives of Dogs. Show details ·  1

Great Internet Service Provider – Helpful people and easy to set up. Works well from first day. I'm happy to support an organisation that strives for sustainability and helping others. Good value and good people. Show details ·  1

Cannot reach support by telephone ... experienced dropouts ... what's wrong ? – Cannot reach support by telephone ... experienced dropouts ... what's wrong ? Alan mob. 0421 024 528 Mobile connection is patchy. Difficult to contact Goodtel by phone. Please fix these problems, as I often need to telephone people Show details

Great service and good ethos – Activation was incredibly easy and the support staff replied to my queries SO quickly. I was shocked at how quick they were to be totally honest. Had no issues connecting to NBN and we've had no issues since. I have been working from home and the internet has been great. The cost has been on par with other NBN providers. And with the added… Read more ·  1

benefit you get to choose where your donation goes as % of profit goes to charity. I selected Greening Australia.

Good in name only, you're still just a number to them – Sadly had to change my rating on this review. Have had several issues with billing and the last straw was them stuffing up November payments and then taking it out days before Christmas with no warning, only an email after it had happened. Couldn't imagine springing a bill on families during this time of year. Save your money and go for a… Read more

cheaper plan elsewhere.

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I just signed on a week ago and it has been great!

Activation was only about a 3 day wait and the only issue with connection was from my end. Turns out Telstra locks its modems (nice wastage!) so if you are swapping from them you will need to grab your own or get one through Goodtel.

I also like feeling good that my bill is helping a charity!

Highly recommended!

The go-to good cause ISP – Pros: - Donate profits to good causes. - The speed averages around 41.8 mbps tested on different days on speedtest.net. On most days it does hit 45 mbps as advertised. - The start and end date is exact which made signing up and switching very easy. Cons: - Expensive compared to many other ISPs - Very short promotion Show details ·  1

Win Win! – The Social Outfit is extremely satisfied with the services provided by Goodtel. It is really a win-win for us. The switch to NBN was quick, easy and seamless. Better than I could have ever imagined. The customer support is amazing and the company gives back to other charities working in areas that we too support. Its perfect and I cannot think of… Read more ·  1

any reason not to switch over to Goodtel. Looking forward to seeing how this company grows, so that their give back program can also grow!

ISP with heart – I started following Goodtel a few months before they had service available in my area, purely because the idea of part of my internet bill going to a not for profit organisation each month was really cool! Every step of the sign-up process was a breeze, and my NBN installation was hassle free. I have used other Telco companies like Optus and Telstra, and neither have treated me as well as Damien from Goodtel! 10/10 Show details ·  1

Fantastic Customer Service & Product Quality – Beginning with Goodtel for our NBN and phone service was a fantastic move that I would never change. The customer service was fantastic, were my sales consultant has still shown me support until today and the support team have provided me with prompt answers to any question I have. The product quality is exceptional with no dropouts and a reliable service. Show details ·  1

Great connection and fantastic customer service – We have been on Goodtel nbn for a month now and have nothing but praise for the speed, connection, customer service and purpose of the company. Took a couple of weeks to get the nbn connection installed (as previous tenants had taken the Arris box with them) however customer service was fantastic throughout. As soon as nbn technician came round I… Read more ·  1

got on the phone to Goodtel and was connected to the internet within 30min! Have had no outages since, even in social-distancing-WFH-Inner West Sydney.

Our chosen cause is Greening Australia - I am recommending Goodtel to friends, family and colleagues.

Great service, great cause, great speeds – We'd been considering switching our NBN for a while and when we found that Goodtel donates 50% of profits to charity we were in like Flynn. We are donating to Burn Bright, improving school kids mental wellbeing. The speeds has been great and no drop-offs in service, which is the reason we switched. We had a minor problem at the start but the help… Read more ·  1

line was great and knew what they were doing, they stayed with us until we got our internet sorted. Very happy with Goodtel.

Great service and a great cause! – Switching to Goodtel was super quick and painless. My connection and the service that I've received has been perfect. I love that I can contribute to charity without even thinking about it. Show details ·  1