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Great communication and highly professional
Hello Everyone ,
Signed up my contract today 02/ May/22 and wanted to put up a honest review about Granduer homes and specially want to thank RAJEEV ( Truganina display home) for his efforts.
He has been truthful throughout and resolved all our queries in a professional manner.
Always offered us good suggestions.
Communication by him has been excellent.
So far journey has been smooth .
Big thanks to Claudia and Stephanie for their help and support during colour selections and finalising paperwork on time to avoid any delays.
Amazing experience with Grandeur Homes specially with Sales agent Rajeev Sethi
There process is very transparent &smooth, so far no issues, nice upgrades were included in the qoute, there was lots of of options to chose from in our colours appointment, so far pre construction process was smooth, they were very fast to get DA approvals and kept updating us, thanks
Dreams do come true!! :)
I chose to build with Grandeur Homes after extensive research and I’m glad I did. I have a beautifully built home that I am proud to call my own. I had lot of decisions to make as building my first home. Muneesh made it really easy to help me decide many options, that I’m grateful of.
Muneesh repeatedly made sure that we will start and finish within the given timeframe, and as Muneesh promised build started and finished as scheduled.
Evelina made the color, flooring and cosmetic choices easy and Daniel oversaw a smooth build. Daniel kept me w...ell informed of progress and next steps so I was completely comfortable in what was happening. The end result is a beautifully built, distinctive home that I have been able to put my own style and touches on. I’m so happy with the finished product! The attention to detail and finish is excellent! If you want a quality build, easy to deal with and flexible team, I’d highly recommend Grandeur Homes to build.
Pre Construction experience - Muneesh Mehta
6 months ago when we were looking around for builders to help us with our dream home we came across Grandeur Homes and Muneesh Mehta. Since day 1, Muneesh has been absolutely professional and diligent in understanding our needs and requirements with strong adherence to timelines and communication and helping us with ideas and suggestions for our project. Although there is a bit of delay in receiving permits ( long lockdown in Melbourne, Christmas, and new year breaks didn't help) Muneesh and his team have been absolute professionals with their ...communication and updates. I would like to take this opportunity to also thank Stephanie Tsiaras | Colour Consultant for her innovative ideas and color combinations and Claudia Viola | Client Liaison Officer for her timely communiation at every stage. We are so impressed with the team that we are about to sign our second home with them. P.S The only thing which they can improve is in the plan drawings stage where an appointment with the architect/ plan drawings team would save at 2 weeks time, especially in the case of customized plans.
Please stay away from them unless you want to experience some Worst nightmare lots of stress and months of delay
Very very unprofessional bunch of people. No communications on time .needs to wait ages for phone replies and email. We supposed to have house ready by February but we are not yet in building permit process. Took almost 4/5 months to final floor plans and they blamed the developer for the delay. When we directly email the developer we got reply from developer in about an hour saying that they sent an email almost 5 weeks ago to the builder for changes and no response from the builder nobodybotheredto checkthe email. When we sent that email with proof from developer haven't heard anything from them about this matter. Please please We request you guys to stay away from them .
Avoid this builder unless you are happy with your project being delayed by months due to staff incompetence
I have some excellent and the most terrible things to say about this builder.
Firstly, dealing with [Name Removed] - Our consultant. He is anything but excellent, full of patience, worked through us with so much detail, remained honest throughout the process. Contract signed, very pleased with his service until the file was passed onto head office and the drama started.
[Name Removed] - Absolutely brilliant draftsperson with great skills, idea and knowledge. Amazing on the phone but absolutely terrible in communication. Email him every 1-2 da...ys and unless someone internally at Grandeur personally goes and follow up with him, he won't respond for weeks - This behaviour delayed our project for weeks unnecessarily due to a misunderstanding on Grandeur's front and the misunderstanding would have been cleared if he or another staff member had bothered to respond to our emails [Name Removed] - Their colour consultant. Again a really helpful person with patience of a saint however lack of attention to detail caused major issues and delays. We were lucky enough to document everything that we discussed on the day and sent it to [Name Removed] as meeting notes and specifically requested acknowledgement but never received acknowledgement. - All upgrades, power point placements, light placements - Weeks of continuous emails and phone calls as they couldn't get right based on everything that was discussed and documented in the email in bullet points and table, clearly mentioning action steps at Grandeur end.
Beware! Totally Unprofessional and irresponsible!!!
This is my first review and I hope I don't have to write this kind of review for any other organization. So, we decided to go with Grandeur homes for our 2 storey home build. We met the sales consultant in Truganina display and it took us 7 months to finalize the plan and quotation. Almost all of the thinking on the plan was done by us. There was no sense of responsibility shown by the Sales consultant to revert timely on any of the things. There were communication gaps between sales and draftee which we had to bridge by contacting both separat...ely. Sales consultant would not care to take our calls and he would revert when it was convenient for him. He would tell us that he will call later that day but would not communicate for days and weeks some times. We still continued thinking that we will have to start with another builder from scratch. Finally, everything got fixed by may end and we did not get the contract till June end. When the contract came, it was just a basic template with the wrong project cost on it and nothing else like inclusions and plans etc. At this point, we were asked to finalize exterior colors etc. first and then the updated contract will be provided. After waiting for a week for the sales consultant to let us know when we can visit their showroom, we decided to terminate the process as there was no communication at all. They have shown complete disregard towards our time and patience. Even when we informed them via email that we do not wish to proceed, there was no acknowledgement etc. We are not blaming this on the whole organization. It could probably be the sales consultant we got. But we were not provided with even an escalation point to communicate our concerns. Now after 7-8 months, we are starting the process again with another builder and this has led to losses for us in terms of time and money. We have ended up losing the initial deposit of $4500 too. Please perform your due diligence before engaging with Grandeur homes.
Thank you Muneesh
Muneesh has made our decision process quite easy by providing his professional opinion and guide us through the process. He was so helpful and knowledgeable, He went above and beyond for us working in with our busy schedule and meeting us after hours. Transparency and professionalism throughout each meeting. Highly recommend Grandeur Homes and Muneesh Mehta if you are thinking of building your new home.
Big thanks to Shara( Admin ) she always look after our all queries , she always reply very promptly when asked and always very transparent
Not Just Good at Building Houses But great After Service
Due to Covid my maintenance period surpassed 3 months and had some basic wear and tear issues. Grandeur Homes addressed it even after the Maintenance period was over. Not just that it;s been almost a year since the handover had issue with Duct Heating contacted the Grandeur Team and they took care of things pretty much straight away. Aman you are Champion Building Supervisor was Lucky enough to get you assigned for my build. And this is Just not my experience but my Property Manager had experienced outstanding support from Aman and team.
You have given implausible shape to our dream house
It all started with the most honest and transparent sales experience with Mr Gurpreet Sidhu. In our first meeting with Mr Sidhu one thing was clear that search for our builder is over, now focus shifted to the actual house.
For us it was a big and complex project, but team Grandeur made it really smooth. We customised every square meter of our house and team Grandeur made it possible. Selection process was very thorough, and special thanks to Ms Sonia (Building and Permit officer) for her support, patience and can do attitude. Given the complex...
Dream Come True
This is our second review ( post handover) and I would like to Thank the team at Grandeur Homes for making our dream (owning a house) come true. The team ensured that communication channels were always open and responses were prompt when there was a potential for impact to delivery timelines due to the COVID-19 pandemic. Options were provided where there was a potential for delay and work continued to progress seamlessly. At each and every step they ensured that all our concerns were addressed to satisfaction. The finished product speaks for...itself when it comes to quality and the effort put in by the tradesman and the site supervisor/ management. We are are really happy that we chose Grandeur Homes as our Builder of Choice, highly recommend them . Rashmi & Rushad
Amazing Experience with very well knowledgeable Sale Staff Navin Chugh!!
We have had a pleasant experience with the team at Granduer Home . Our sincere thanks goes to Navin Chugh who answered tonnes of questions happily and helped us every step of the way. Navin was always responsive, courteous and kind. I would highly recommend everyone who is looking to built Home to please contact Navin as you will get 100% satisfactory answer. We will also like to thank Sonia and Jyoti who are clearly an expert in what they do.We had a very unique lot dimension and GH made the best use of the space. Navin did all the paperwork swiftly and the DA approval process was seamless. Overall, we’ve had a pleasant experience so far with Navin and GH !! Long way to go still & Can’t wait to see my dream house being built with GH !!!!!!
A Dream Home now realised
Like another reviewer, we also had deposited with 2 volume builders only to be faced with huge costs and an inability to build to our blocks best advantage. After a friend drew up our dream floor plan, we sent it off for quote and Grandeur Homes were able to accommodate all our requirements and desires, finetuned others and came back with a good & fair price for this custom split level house. The sales process was wonderful with Rohit Dhillon with "yes, we can do that" at every turn. Plenty of inclusions and wonderful selection options had t...his become very exciting. During the build process, we had the opportunity to work with Peter Hoogwerf as our supervisor and all our issues and concerns were listened to and dealt with swiftly and thoroughly throughout what has been a quality build. Having watched other houses go up in our estate, there is none that is able to match the workmanship across all trades on our build. We have the best house in the street and is turning heads and we couldn't be happier and have no hesitation in giving the Team at Grandeur Homes the highest recommendation.
The best supervisor so far with Grandeur - Andrew Bond
Andrew has been an outstanding supervisor allocated to look after my build. Knowledgeable, respectful. Updated me and listened to my concerns. Wish there were more supervisors like you Andrew. Have not had much luck with many. The ones allocated to me prior were rude sans customer service standards. Legend. Goodluck
Thanks to Grandeur Homes for helping us out with the custom design and accommodating all our requests at the best. The customer service and knowledge Muneesh has is great advantage when it comes to an experienced sales person. He will guide you all the way to take you to your dream home.
Overall, the journey has been so good that I cannot hessiate referring my friends to Grandeur Homes definately.
Keep up the good work team :-)
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