Greater Bank Online

Our home loan specialist Emma from Glendale Branch was exceptional. Her communication and understanding made a daunting experience seem easy. We couldn’t have been more satisfied with the level of service she provided .. a true asset for the Greater Bank. Show details ·  1

Extremely disappointed with my experience with Graterbank. They arranged a property valuation for me, and the result came back significantly lower than expected - but that’s not even the worst part. When I asked for clarification or evidence to support the valuation, they provided absolutely nothing. No justification, no comparable data, nothing… Read more

to explain how they arrived at that figure.

To make matters worse, the same property was valued at 10% higher by another bank just two months ago, which makes their figure even more questionable and difficult to take seriously.

Even more concerning, they refused to share basic details about the evaluator - no name, no company, no transparency whatsoever. It felt completely dismissive, like my concerns didn’t matter at all.

This entire process dragged on for over a month, wasting a huge amount of my time with zero accountability on their end. For something as important as property valuation, this level of service is unacceptable.

Based on this experience, I would not recommend this bank to anyone unless you want a credit log for nothing

was called by them on 5-3-26 told me i was paid up on one loan & that they had overdrawn from my account to make a payment i also have a business loan with them which i have been trying to convert to my housing loan as i retired 4 years ago now on age pension said i would have to pay $600 to convert & be accessed to see if i could service one loan… Read more

when i've be paying both on the pension said they would call me today 10-3-26 between 1030-1100am to discuss never got a call been a customer for over 26years & this is how they treat you only interested in new customers borrowing big loans now

Needed help to transfer a large amount online via an osko payment, rang the 1300 number and spoke to Caroline and could not have been a better… Read more

response, she was so helpful so easy to talk to and completed the entire transaction in 5 mins, absolute 100% positive.

Paul from Greater Bank was amazing to deal with and the process was made so much easier with Paul guiding the way. Giving all the information clear and precise. Happy to have delt with Paul and Greater BAnk Show details ·  1

Thank you Kirsten who helped me resolve an online bank transfer issue today. She was polite,courteous and very patient on the phone I have found Greater Bank staff always helpful and cheerful in person so I wanted to pass on my thanks Have a good day Show details ·  1

Great service from the Greater – I have been with the Greater Bank since 2001. They have always been friendly and quick to answer any enquiries I have had. When our account had been hacked. They stopped payment immediately and contacted us to let us know. I am very happy that there are tight with security. With all the scams going on I wouldn't bank with anyone else Show details ·  1

Opened online account. Attempted 2 online purchases of $30 and $50 via osko which is supposed to be instant and now it's been 30 hours and transactions are still pending.. Tried a 3rd transaction which was $50 transfer to my daughter and guess what money has left account but never reached my daughter who is stuck somewhere waiting for funds so she can pay for petrol..Absolute joke of a bank Show details

Low down pieces of [Content Removed] take a blokes last $20 close his accounts no different from common things stealing wallets you ought to be ashamed of yourselves and your business you have no right watching people's personal income so closely. If I want to shop online with my [Content Removed] money I will do [Content Removed] bankso so [Content Removed] greater bank should call yourselves lesser thugs

Trying to buy for a dressing gown from K Mart on line. Total cost including postage $33. Have to go through a verification process by sending code via phone. Got code but nowhere to put code have to ring bank anyway. All for $33 how crazy can you get. Show details

One sentence summary: Total waste of time, documentation, credit check and they don't even communicate to each other internally. Asked for new rate confirmation since RBA cut which took them a week to speak to each other internally about. Then applied for a refinance, spent 1 hour on a phone call as a refinance interview, sent through… Read more

documentation (over a dozen transaction listings, statements, you name it), had someone come in physically to value my property and had them take property photos without asking me, only to be told AFTER the credit check and valuation that they don't refinance studio apartments. Noting that this is a residential studio.

Why waste all the time and my credit score when this could've been realised in the phone call?

BTW average wait times to speak to their internal home lending team is 20-40mins. Since they don't accept external brokers.

Will not be calling again due to absolute waste of time.

RUDE UNHELPFUL DINOSAUR AGE BANKING – staff are RUDE AF! Unhelpful. THIS BANK SUCKS! WORSE THAN THE COMMONWEALTH BANK IF THATS POSSIBLE! dont give a crap if your money gets stolen! Show details

Disgraceful – Absolutely disgraceful, the online banking is down 1.5 hours on hold and it cut out. Cannot Access my own pay cannot do groceries for my family..they do not care for there customers....no banks open...I'm done with this bank .

Customer service? Not here – Disgusting - I have been a customer/member with this bank for over 30 years. I applied for a personal loan, which was rejected. Even though I am a long time member, am debt free, have multiple thousands in savings accounts with them and having available funds each week to more than cover any repayment requirements. When I called to enquire why my… Read more

application was rejected, all I got was someone who only wanted to read from their script. They didn't want to talk to me. They kept talking over me and even after repeatedly asking for them to stop and let me speak, they wouldn't. This continued till I became frustrated, to the point where I yelled over them and swore. This is not something I ever do and am angry that it came to that. Their customer service is non existent.

Woke and unhelpful – Tried to activate my replacement card on two occasions, over the phone. The people I spoke to couldn't understand my situation and didn't want to assist me, said i needed to go to the branch which is difficult for me. looked up locations on their website and you have all the Woke rubbish on there. I will be voting with my feet. Show details

New terms and conditions are worthless – Online services are now useless, the new terms and conditions make using any other monetary service useless, we now can't apply for loans or borrow money or pay online bills that require your account be linked to theirs. It's not worth even considering this bank if you plan to use it as an everyday bank. Show details

Incompetent to say the least! Nothing Greater about them! – Absolutely terrible. I signed up online for a new account. Made a deposit like needed, and like to send a small sum of money back to another bank to establish a transfer connection between accounts. The Greater then locked my account on first usage. While I appreciate the money laundering thing to protect people, I contacted them and was told I… Read more

had to send I.D to an email address to unlock the account. I did this straight after the first contact. A few days went by and it was still locked. I rang back on the Friday and spoke to another person who kept putting me on hold and was going to call me back. This never happened. I am fed up with this pathetic bank and it's incompetent ways it deals with these issues. I wish I had never signed up to them. Never again! On Monday I'll be closing the account. STAY AWAY FROM THESE IDIOTS! They don't deserve anyone's business!!

Terrible – Stay away you have to call up to make any transaction n asked a million even to pat your mortgage bank is a joke osko be quicker to post the cash by mail Show details

'Infuriating' sums up my interactions. Worse than overseas call centres – 'Infuriating' sums up my experience dealing with customer service representatives from Greater Bank. Common sense simply does not prevail. Closed all my accounts with them 2.5 years ago because of their inability to provide anything beyond generic responses. I'm still receiving statements from them to this day for closed accounts and they seem to think this is ok. Show details

Absolutely pathetic – Can't activate my card because I opened account online, need to go into branch to show my ID that I have already provided online. So why provide the option of opening an account online when you need to be living near a branch to verify documents. I can't get cash out and use my card now for 4 days because of public holidays. What an absolute joke of an organisation.

Worst bank – Applied for a $22,000 car loan. Already have 2 mortgages with them (1 an investment property). Primary residence is thousands in front. Investment property $1000 in front. Had a previous car loan with them that I paid off early. Got rejected for the current car loan. Will be re-financing with another bank asap. Show details

Really bad service – Applied online and communicated by email. If they left it any longer getting back to me I would have paid out my home loan. By the time they did we were approved with our other lender. They just got everything wrong on our application. Its supposed to be a local bank supporting locals. Yeah nah that's not happening. We went with a non-bank… Read more

lender on a re-finance 6.19% vs 5.73%. on owner occupier and 5.99% on investment property. Don't get sucked in on their advertised rates and even better still don't go there.

Run for the hills – DO NOT APPLY for any loans. Do not be fooled by low rates. Credit assessment will decline if you have Part-time, Casual, ABN contract work. Please do not waste your time with loan application. Protect your credit score. Show details

worst – A few days ago, I bought a used car from a woman who is a user of Greater Bank. Since there have been no transactions in her account for 15 months, the money I transferred to her was frozen in her account and cannot be accessed. I had to give her cash instead, and now the situation is that the money is still frozen in her account and has not been… Read more

returned to me. We are strangers to each other, and surprisingly, I chose to trust her out of kindness. She said she would return the money to me once the funds in her account are no longer frozen. However, several days have passed, and there has been no communication from her.

Disgusting service and no respect for their customers – I tried transferring $5k - $6k funds directly to a school for school fees and had to call the bank to get code. Got literally grilled with 20 questions about who I am and what I was paying. Also actually asked if I had called the school to confirm they had the right bank details on their invoice. WTH!! I was getting quite annoyed at operators… Read more

continued questioning, attitude and rudeness. I have been with this bank for over 20 years. He commented that he was ending the call and rudely hung up the phone. Disgusting customer service. PS Greater bank - please don’t reply with your generic crap about saying you’re sorry I feel this way. THIS IS MY MONEY NOT YOURS. You only need to verify who I am and confirm the transaction with me!!!!

Rude and unprofessional behaviour – It has taken me a year to write this and I'm still fuming. My account was blocked by the fraud team and when I rang and asked them to unblock it I spoke to Sean. He was not only rude and unprofessional he limited my account dealings to $500 a day because in his unprofessional opinion I was being scammed. He refused to believe what I was saying. He… Read more

became argumentative and aggressive. Well more fool him. I got my payout through crypto and they have lost out big time. Sean should be sacked.

No fraudulent transaction protection – After nearly 20 years, I'll not be dealing with The Greater anymore. Had money stolen out of my account, so instead of shutting down just the internet banking side, they've totally deactivated my card. Pretty embarrassing when finding this out at the registers in the supermarket and, because it's the weekend, I have no way of withdrawing money or… Read more

even checking my balance to make sure no more fraudulent transactions appear. I'm totally in the dark now with no way to access MY money as there are no branches in Wodonga. When I rang about the fraud, I was told that I have to go into an IT specialist and pay them to find any possible malware, here's the problem with that, I do IT work and have all the latest online protection software which has not picked up any malware or spyware. What a waste of money on top of having money stolen. So, bad advice from poorly trained staff. DO NOT BANK WITH THE GREATER! THEY WILL LEAVE YOU HIGH AND DRY!

Terrible bank! Fees fees fees – I needed a loan and they charge fees and make a profit from the loans they SELL. How is this is the best interest of the customer?! Their radio ads say they work in the best interest of the customer but how is it in my best interest to be charged fees and pay interest to cover the costs of their staff and business costs. They work ONLY for… Read more

profit and flog their range of products only without comparing the market.

do yourself a favour and see a mortgage broker that will ACTUALLY work in your best interest.

Absolutely the worst! – Do not bank with them if you cannot access a physical branch. They have no concept of online banking and make it close to impossible to transact. I have to provide a ‘hand written letter’ to withdraw my money. They need to shut shop for taking me back to the bullock cart age. Disgraceful! Show details

They hold on to OSKO Payments – I am not a customer but a client paid my invoice via OSKO and Greater Bank in their infinite wisdom have held on to the payment. They’ve taken it out of the customers’s account but have decided that they need a minimum of 24 hours to authenticate the OSKO payment which was already authenticated by the customer paying my invoice. Absolutely… Read more

ridiculous and I was say unlawful. Do they do this to everyone? Get a bit of extra interest at the customer’s expense.

Staff over the phone very disrespectful .. wait time too long too ..would not recommend this bank at all – I have been with this bank for so many years and I think is time to go as they don’t show respect to their customers after so many years !!!! Shame .. Show details

Unacceptable wait times for all online calls ! This has not improved over the last 4Months ! – Im Sorry Greater Bank - Your wait Times for all online telephone inquiries Is far from meeting the acceptable level that is expected ! I have complained a number of times over the last 4months & The greater has failed to address the issue seriously ! GET REAL GREATER ! Take responsibility for this & employed more staff at your call centers!… Read more

This is not an isolated incident Ive rang 8 times over the last 4 months & each time i am left to Wait 10-20mins on wait, this is absolute nonsense deal with it fast or i will leave for another bank. Sick to death of it its not good enough !

A bank with tech and app of that in 2015s – Old, laggy app and cumbersome sign up process. Save your time and stay way.

Lacking behind in technology and customer service – Too many delays in customer service and delays in technology. Shocking. Time to move to another bank.