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Greater Bank Online
OzLadyNW
- 4 reviews
- 3 likes
Awful customer service
Absolutely terrible customer service.
I made a small mistake logging in to Internet Banking and because I am disabled I called using NRS and they refused to help over the phone. "O" literally hung up on me when I asked if I could send an ID over the Internet (I would have sent it from the email address they have), so I will probably have the Internet cut off because I don't know how much money I have (I wanted to transfer money to it, but now I can't access it) and will have to go without food too (which I buy online) because they want to "see"...Read more
1 comment
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Did Not Help During Covid-19
I have been with this bank for over 10 years and have a home loan with them.
I phoned them twice for help during this covid-19 problem, they where suppose
to reduce my loan to interest only for 3 months during these terrible times to help me,
2 months later and still nothing.
There final excuse was sorry this one fell through the cracks,
Finally i gave up and told them don't bother with any help.
I will never get another loan from the greater bank in the future,
I would not recommend them to anyone, if i could give them 0 stars i would.
Be aware of these dodgy lies and practices you will get from the Greater Bank.
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LukeAustralia
- 18 reviews
- 21 likes
Low act
I’ve had a Greater Bank Life Saver for a bit over a year now never had any dramas and been very happy with the account. I decided to move my savings away from Greater in a bit to consolidate my finances and do a clean up for the new year. When I joined I had to deposit $1 to open the account in which I would be able to receive that back once I left/closed down the account. I’m really shocked at Greater Bank... I asked to close my account and have the $1 refunded and was told I would have to pay a $2.50 transaction fee to have that done or alter...Read more
natively I could donate the $1 to charity. I don’t mind donating to charity but I feel like this is very shady behaviour. I am absolutely disgusted in Greater Bank and see they still haven’t actioned my request of closing the account but the $1 has magically been transferred out of the account to what I’m assuming to be one of their accounts. Wouldn’t recommend this Bank.Similar opinion? Write a review on ProductReview.com.au!
Find out how Greater Bank Online compares to other Banks
Know better, choose better.
Paul.Darling Downs, QLD
- 4 reviews
- 2 likes
Was good once, now you're nobody
I have been a customer of Greater Bank on and off for a few years. To be honest I love their mobile banking. But their customer service has gone downhill and is terrible. They don't take into consideration your personal circumstances, let alone care. Not to mention a bad attitude, Stay away, trust me.
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OzLady
As others have said, it used to be great in the past (there was a time when I really loved it), but now it is less than average and much worse than many other banks, and I would certainly not recommen... Read more
d it. Obviously it depends on the people in charge and those responsible for customer service. Regrettably they seem to have made some really bad choices concerning their staff, as they now offer an inferior service. I am so happy I closed my term deposit with them last year. Best decision ever.