very easy to set up. i do not believe it is good value, they are trying to get out of paying a legitimate claim. I am not happy and i will be changing insurers in the near future.
Easy Peasy Lemon Squeasy
From the first helpful phone call to the refund, the process was extremely easy. After the the claim was submitted an email was received thus knowing that everything was in process. Then....voila... money back and all was settled.
Great cover and customer service
Super easy to set up and make a claim and good value for money. It took roughly two weeks from making a claim to having the money being reimbursed and updates were easy to get.
Very disappointed with extremely poor claims process
My policy was very easy to set up but I do not believe it is good value.
My policy commenced in June 2019 and I lodged a claim in September 2019, it is now the end of December and it still has not been settled. I am continually being asked to provide more and more documents which I consider to be a stalling strategy.
Great cover for their age
Have only been here a short time & needed help to set up.
Claim was relatively quick to sort out after a phone call.
Happy with the service so far & relatively cheap for 2 fur babies
Extremely pleasant experience
From day one Guide Dogs Pet Insurance has been great to deal with, quick with refunds and very helpful. We suffered a sudden loss of our 10 month old puppy and they refunded more than we expected from two emergency vets. They also went ahead and cancelled our policy for us so we didnt have to make that phone call. They also included their deepest sympathies on our loss which I thought was a lovely thing to do. Recommend them highly, but I recommend to get insurance THE MINUTE you bring a puppy home.
- Verified customer
Still not sure.
Average value. Several errors on certificate of insurance, entered correct details online and advised over phone several times. On review thinking of canceling for older dog as covers nothing needed.
complicated slow and unhappy
It seems a culture of sitting on a claim then finally send a letter in the post to say we need more information to process claim is acceptable. It's not.
No breakdown of claims when finally settled is very frustrating.
Went to another company for a reason
Call centre representative have no idea, they dont return calls
Claims dont get done unless you continually call
Premium more than other companies for less inclusions. Not happy so went with another
Easy andnon pushy
I wanted to support the guidedogs and found the switch to their insurance easy. Oz was very knowledgeable and answered any questions I had. I had reviewed them first and found the pricing very reasonable.
Not a good start
I sent in a form completed by my puppies vet regarding her knee joints to qualify for a waiver should she require joint surgery prior to having pet insurance for 6 months. I sent the form in the post within 14 days of the examination but received a letter to say the waiver form was not accepted as they received the form 5 business days after I sent it and to reapply I would need to visit the vet to complete the examination again, at my own cost. There is nothing wrong with my puppies joints BUT for a first experience with Guide Dog Pet Insurance ( Hollard underwriters) it was very disappointing how rigid they were.
Haley was a great help.
Not able to provide a review of the insurance due to not using it yet. This survey is a bit odd due to receiving these questions the first day after signing up.
Ticked all the boxes
Just setting up new insurance for our puppy 2 people I spoke to were very nice clear and not too pushy compared with other companies who were more aggressive in approach. I looked online first within 20 min I had a call, that was annoying initially but good at the same time. Cover is comprehensive and seemed to tick all the boxes we needed.
- Verified customer
I feel Better knowing I can ensure my boy gets the best care.
I have just taken out the policy, and I'm happy with the price, at the same time some of my premiums go to the Guide Dogs. The consultant was excellent.
I like it because its perfect for me and my dog
The policy was great value and l have not made a claim as yet and l have been with the company for about three weeks and when l spoke to the representative they where great
They dont pay out on claims
The first claim I made for a eye ball laceration they knocked back saying in was an illness not accidental. I even had to get my vet to write a letter saying that it was an accident not injury. The PDS even said it was covered under Accidental Injury on page 29 and even then they knocked back a vet follow up visit. I have spent so much time and energy calling and emailing them, without full claim entitlements.
They outsource their claims department to overseas who do not understand and lack customer service skills.
I would go elsewhere.
Great value for the benefit amounts.
Out of all the insurance, guide dogs Australia insurance is great value for money. Has higher rebates and lower premiums than other insurer's.
Also cruciate ligament amount is higher than other insurance companies.
The reviewer stated that an incentive was offered for this review
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