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Guide Dogs Pet Insurance Comprehensive Care

Guide Dogs Pet Insurance Comprehensive Care

4.0 from 70 reviews

Pet Insurance Buying Guide

If you're a pet owner, you probably agree there’s nothing worse than your dog or cat getting sick or hurt. But what happens when vet bills are sky high? Pet insurance can grant you peace of mind, helping your pet get the treatment they deserve, without sending you broke.

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Reviews

4.0

70 reviews
5
(47)
4
(4)
3
(5)
2
(1)
1
(13)
  • Value for Money
    3.7 (57)
  • Transparency
    3.8 (55)
  • Customer Service
    3.9 (57)
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Joshua

JoshuaSydney Surrounds, NSW

Good Value

published

The Policy gives good value compared to other insurers. The claims process for annual injection reimbursement took too long when enough detail was lodged with claim to show the procedure and what was paid but still had to go back to the vet for more paperwork.

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim DateAugust 2020
Claim ApprovedYes
Number of Pets1 pets
Pet Type(s) InsuredDog
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1 comment
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Customer RelationsGuide Dogs Pet Insurance
Ali S.

Ali S.Illawarra, NSW

We wouldn't go with anyone else!

published

Our policy for Pocky was so easy to get set up. We adopted her and had no medical history, the team were so wonderful in understanding we found it difficult to answer the related questions.

We have only had one serious trip to the vets and we didn't claim as the emergency was remedied with a simple desexing surgery.

We bought our first policy for Pocky 18 months ago and have recently added our two puppies to the policy, Gibbs and Willow.

Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets3 pets
Pet Type(s) InsuredDog
See all answers
1 comment
Guide Dogs Pet Insurance
Customer RelationsGuide Dogs Pet Insurance

Very poor and not transparent- don’t waste your money!

published
Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
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Efficient and fair.

published

My policy was good value and it was very easy to register. When I needed to make a claim the process was simple and dealt with efficiently, fairly and quickly. So far so good!

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim DateJuly 2020
Claim ApprovedYes
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
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Customer RelationsGuide Dogs Pet Insurance
Kylie

KylieCentral, SA

New policy

published

New policy. No Peruvian hairless dog I'm data base though. Hard to get accurate premium as is just down as unknown. Would be great if it could be added and recalculated as paying less for a British bulldog, which Peruvians have far less issues.

Claim MadeNo
1 comment
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Customer RelationsGuide Dogs Pet Insurance
Willo

WilloSouth Australia

  • 2 reviews

Very poor return on contributions

published

I am very disappointed in the value for money with the insurance policy for our pet . After many years supporting the Guide Dogs with donations it is sad that when we made our first claim we only received less than half the cost on our bill. We have now found out that this will be the case for each individual case we may have with our pet .
To think that Guide Dogs are taking advantage of people through this insurance who want to support them is extremely disappointing . I would advise people to take a very careful look at this policy before taking up the insurance .

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time2-4 weeks
Claim DateJuly 2020
Claim ApprovedYes
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
4 comments
Guide Dogs Pet Insurance
Customer RelationsGuide Dogs Pet Insurance
Willo
Willo

My policy number is [Number Removed]

Guide Dogs Pet Insurance
Customer RelationsGuide Dogs Pet Insurance
Caroline

CarolineSydney, NSW

Prompt and courteous claims service

published

Our puppy suddenly developed a serious illness requiring exploratory (and expensive) surgery. In the current environment it was an expense that hit us hard. Guide Dogs Pet Insurance responded promptly and paid the claim quickly and without question.

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim DateJuly 2020
Claim ApprovedYes
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
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Jason

JasonGreater Melbourne (Inner), VIC

Best in market insurance

published

Friendly staff who are easy to get hold of. Strong claim back %. Top insurance policy - best in market that I found at 85% claimable. Have not yet had to make a claim.

Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
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Glenda

GlendaGreater Melbourne (Metropolitan), VIC

Fast payment.

published

We were lucky that the Vet Hospital were able to submit our claims for us. Since January this year we have had to claim three times, and only had to wait a couple of weeks from making the claims to receiving payment. Have held the insurance since February 2019 and very happy.

Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time2-4 weeks
Claim DateJanuary 2020
Claim ApprovedYes
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
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Really impressed with Guide dogs insurance.

published

I switched from another company when I inherited my daughters dog as I thought Guide dogs offered better value for money. I found the customer service way nicer and when we did need to claim it was all handled by the vet and insurance company and we received payment into our account. Really great service.

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time2-4 weeks
Claim DateJune 2020
Claim ApprovedYes
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
Guide Dogs Pet Insurance
Customer RelationsGuide Dogs Pet Insurance
Clive

CliveBerwick

Review for Daisy

published

The policy was easy to navigate and set up.
The claim process was simple and quick, only problem is the submitted information is not availe in my portal to look through.
This is my first year with the Guide Dog insurance.

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time<1 week
Claim ApprovedYes
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
Guide Dogs Pet Insurance
Customer RelationsGuide Dogs Pet Insurance

Painful to claim messed around for weeks and bad communication

published

Easy to set up
Really painful to claim. 2 claims both taking multiple phone calls, emails and over 4 weeks to get money back.
Been with company for just under 2 years

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time1-2 months
Claim DateMay 2020
Claim ApprovedYes
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
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Sean

SeanGreater Melbourne (Outer), VIC

  • 2 reviews
  • 1 like

Fantastic process and turn around of claims

published

Love the online portal to submit claims. Super easy and very fast to turn around claims. We've had insurance for under 2 years and had to make several submissions. Highly recommend.

Claim MadeYes
Claim Resolution Time<1 week
Claim DateJune 2020
Claim ApprovedYes
1 comment
Guide Dogs Pet Insurance
Customer RelationsGuide Dogs Pet Insurance

Guide Dogs Insurance-as good as it gets

published

Experience with Guide Dogs Insurance so far has been prompt and helpful. I have been with the company only 6 months, and am happy with the service at this present time.

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim DateJune 2020
Claim ApprovedYes
Pet Type(s) InsuredDog
See all answers
1 comment
Guide Dogs Pet Insurance
Customer RelationsGuide Dogs Pet Insurance
Merri

MerriGreater Melbourne (Outer), VIC

  • 2 reviews

Easy claim experience

published

Claim able to be done online and any issues and customer service team are very helpful. As a bonus some of the premium paid goes towards training future guide dogs

Claim MadeYes
Claim Resolution Time<1 week
Claim ApprovedYes
1 comment
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Alida

AlidaMetropolitan Adelaide, SA

Peace of mind for our beloved pet dog

published
Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
Guide Dogs Pet Insurance
Customer RelationsGuide Dogs Pet Insurance

Amazing options at a great price. Great customer service.

published

Guide dogs insurance helped me switch insurers. Super helpful, easy and informative. I hope claiming will be just as smooth. The sign up process was also quick and easy. Thanks

Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
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Catherine Henschke

Catherine HenschkeMetropolitan Adelaide, SA

  • 4 reviews

Customer service!!! What customer service

published

Rang several times re information needed urgently and no customer service, instead voice recording with no suitable options -- not happy!!!!

Claim MadeNo
1 comment
Guide Dogs Pet Insurance
Customer RelationsGuide Dogs Pet Insurance
Leon L

Leon LGreater Melbourne (Metropolitan), VIC

  • 4 reviews

Good company, Great service

published

Visited our vet, then claimed it to the company, received the money in less than a week without any problems. Thank you, guys, for your care and service. Definitely will stay with you next year.

Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
Guide Dogs Pet Insurance
Customer RelationsGuide Dogs Pet Insurance
Julia

JuliaSouth East Queensland, QLD

A decent product but the website is clunky.

published

I’ve had my 2 dogs on comprehensive cover for about 6 months and had a few claims already. While I’ve had no issues with the cover itself, the website is clunky, logs you out, jams up even though the process to lodge a claim is quite easy. If the website gets sorted it will be good cover which I’d be happy to recommend.

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim ApprovedYes
Number of Pets2 pets
Pet Type(s) InsuredDog
See all answers
1 comment
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