Not a good start
I sent in a form completed by my puppies vet regarding her knee joints to qualify for a waiver should she require joint surgery prior to having pet insurance for 6 months. I sent the form in the post within 14 days of the examination but received a letter to say the waiver form was not accepted as they received the form 5 business days after I sent it and to reapply I would need to visit the vet to complete the examination again, at my own cost. There is nothing wrong with my puppies joints BUT for a first experience with Guide Dog Pet Insurance ( Hollard underwriters) it was very disappointing how rigid they were.
Haley was a great help.
Not able to provide a review of the insurance due to not using it yet. This survey is a bit odd due to receiving these questions the first day after signing up.
Ticked all the boxes
Just setting up new insurance for our puppy 2 people I spoke to were very nice clear and not too pushy compared with other companies who were more aggressive in approach. I looked online first within 20 min I had a call, that was annoying initially but good at the same time. Cover is comprehensive and seemed to tick all the boxes we needed.
- Verified customer
I feel Better knowing I can ensure my boy gets the best care.
I have just taken out the policy, and I'm happy with the price, at the same time some of my premiums go to the Guide Dogs. The consultant was excellent.
I like it because its perfect for me and my dog
The policy was great value and l have not made a claim as yet and l have been with the company for about three weeks and when l spoke to the representative they where great
They dont pay out on claims
The first claim I made for a eye ball laceration they knocked back saying in was an illness not accidental. I even had to get my vet to write a letter saying that it was an accident not injury. The PDS even said it was covered under Accidental Injury on page 29 and even then they knocked back a vet follow up visit. I have spent so much time and energy calling and emailing them, without full claim entitlements.
They outsource their claims department to overseas who do not understand and lack customer service skills.
I would go elsewhere.
Great value for the benefit amounts.
Out of all the insurance, guide dogs Australia insurance is great value for money. Has higher rebates and lower premiums than other insurer's.
Also cruciate ligament amount is higher than other insurance companies.
The reviewer stated that an incentive was offered for this review
Peace of mind
I was told to review Guide Dogs Insurance before making a decision on pet insurance. I am pleased I did. Your staff member was excellent and very informative. Good value for money and peace of mind.
Fast & Efficient
Exactly what you want from an insurer. The claim was paid within 2 days of submitting enabling us to spend the time with a sick dog rather the sorting the $$
Value for money
After some research, I found this policy the best value for money compared with other insurances.
Easy to browse and set up online.
I’ve just started, so can’t comment on how it is to lodge a claim yet.
Great value but difficult to maje payment to start policy
After looking at umpteen different policies, settled on Guide Dogs pet ins as it has the highest capping of $15,000 for their Silver policy. There were slightly cheaper policies on market which would have been almost as good eg RSPCA.
However, i couldn't pay for the policy and not because i didnt have the $! After several days n repeated tries, i gave up!!! Site kept pausing. Was contacted umpteen times by telemarketers and ended up purchasing it on phone, but not before she also had trouble setting it up.
Policy might seem to have a lot of benefits, but if the past week of nonsense with trying to start policy is anything to go by, we will be having a Very rocky relationship!
Well explained and cheaper than my other insurance provider with a lower excess and more coverage for items that can be claimed. My current insurer has a high excess so only able to make one small claim in past 18 months.
Essential if you have a pet
Expensive but if you have to claim you will be way in front
Easy to set up and easy to make claims
We have been with guide dogs for over 1 year and glad we joined as we had a incident which we are glad we had insurance
|Annual Benefit Limit||$15,000|
|Amount of Vet Bill Covered||Up to 80%|
|Minimum Pet Age||8 weeks|
|Accidental Injury Cover||Included|
|Emergency Boarding Fees||Covered when you, the sole carer, are hospitalised for more than four day|
|Cooling Off Period||30 Days|
|Cruciate Ligament Conditions||$3,200 (6 month waiting period)|
|Waiting Period for Illness||30 Days|
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