The Policy gives good value compared to other insurers. The claims process for annual injection reimbursement took too long when enough detail was lodged with claim to show the procedure and what was paid but still had to go back to the vet for more paperwork.
We wouldn't go with anyone else!
Our policy for Pocky was so easy to get set up. We adopted her and had no medical history, the team were so wonderful in understanding we found it difficult to answer the related questions.
We have only had one serious trip to the vets and we didn't claim as the emergency was remedied with a simple desexing surgery.
We bought our first policy for Pocky 18 months ago and have recently added our two puppies to the policy, Gibbs and Willow.
Very poor and not transparent- don’t waste your money!
I am very disappointed with Guide Dogs pet insurance and value for money. After our dog had an ear infection which cleared up after anti biotics when he was a puppy, (we did not have pet insurance at the time) we have now been told that we cannot not claim for an ear infection which required a flush out under sedation, 18 months later because we told that this was a “pre-existing illness”. In the PDS it says that you can claim once per year for a condition. There was nothing on the policy when we took it out stating that the ear infection when ...he was a puppy was pre-existing and we were not told that this is a pre existing illness until we came to claim. The ear infection was fixed the first time round and was not on going - the vet confirmed this. We feel that this pet insurance is not worth the $70 each month and will be putting this money aside each month rather than taking out pet insurance which won’t do the job it’s supposed to do - Help pay towards the cost of your pet’s wellbeing. This insurer are more than happy to increase the policy cost $12 per month though! More like anything to get out of paying a claim in my opinion! They are not transparent and I don’t recommend this insurer, DON’T waste your money!
Efficient and fair.
My policy was good value and it was very easy to register. When I needed to make a claim the process was simple and dealt with efficiently, fairly and quickly. So far so good!
New policy. No Peruvian hairless dog I'm data base though. Hard to get accurate premium as is just down as unknown. Would be great if it could be added and recalculated as paying less for a British bulldog, which Peruvians have far less issues.
Very poor return on contributions
I am very disappointed in the value for money with the insurance policy for our pet . After many years supporting the Guide Dogs with donations it is sad that when we made our first claim we only received less than half the cost on our bill. We have now found out that this will be the case for each individual case we may have with our pet .
To think that Guide Dogs are taking advantage of people through this insurance who want to support them is extremely disappointing . I would advise people to take a very careful look at this policy before taking up the insurance .
Prompt and courteous claims service
Our puppy suddenly developed a serious illness requiring exploratory (and expensive) surgery. In the current environment it was an expense that hit us hard. Guide Dogs Pet Insurance responded promptly and paid the claim quickly and without question.
Best in market insurance
Friendly staff who are easy to get hold of. Strong claim back %. Top insurance policy - best in market that I found at 85% claimable. Have not yet had to make a claim.
We were lucky that the Vet Hospital were able to submit our claims for us. Since January this year we have had to claim three times, and only had to wait a couple of weeks from making the claims to receiving payment. Have held the insurance since February 2019 and very happy.
Really impressed with Guide dogs insurance.
I switched from another company when I inherited my daughters dog as I thought Guide dogs offered better value for money. I found the customer service way nicer and when we did need to claim it was all handled by the vet and insurance company and we received payment into our account. Really great service.
Review for Daisy
The policy was easy to navigate and set up.
The claim process was simple and quick, only problem is the submitted information is not availe in my portal to look through.
This is my first year with the Guide Dog insurance.
Painful to claim messed around for weeks and bad communication
Easy to set up
Really painful to claim. 2 claims both taking multiple phone calls, emails and over 4 weeks to get money back.
Been with company for just under 2 years
Fantastic process and turn around of claims
Love the online portal to submit claims. Super easy and very fast to turn around claims. We've had insurance for under 2 years and had to make several submissions. Highly recommend.
Guide Dogs Insurance-as good as it gets
Experience with Guide Dogs Insurance so far has been prompt and helpful. I have been with the company only 6 months, and am happy with the service at this present time.
Easy claim experience
Claim able to be done online and any issues and customer service team are very helpful. As a bonus some of the premium paid goes towards training future guide dogs
Peace of mind for our beloved pet dog
Customer service - Sofia - was excellent. She went through the packages available, emailed them to me, and then rang back a few times to organise the cover after I had a chance to read through the packages. There were many options so I was able to pick one to suit our puppy's needs.
I did have a look at other different pet cover options available throughout the market - which can be confusing and a little daunting. My girlfriend recently joined 'Guide Dogs Pet Insurance' for her dog after the recommendation of her vet. She told me about it...and said the process was good, so on the basis of these two positive recommendations I joined too. Signing up was easy - I joined today, and the whole process was easy. I'm also pleased with the insurance pricing as it is good value compared to others in the market that I checked out. Lets hope I never need to use this insurance but at least it's peace of mind.
Amazing options at a great price. Great customer service.
Guide dogs insurance helped me switch insurers. Super helpful, easy and informative. I hope claiming will be just as smooth. The sign up process was also quick and easy. Thanks
Customer service!!! What customer service
Rang several times re information needed urgently and no customer service, instead voice recording with no suitable options -- not happy!!!!
Good company, Great service
Visited our vet, then claimed it to the company, received the money in less than a week without any problems. Thank you, guys, for your care and service. Definitely will stay with you next year.
A decent product but the website is clunky.
I’ve had my 2 dogs on comprehensive cover for about 6 months and had a few claims already. While I’ve had no issues with the cover itself, the website is clunky, logs you out, jams up even though the process to lodge a claim is quite easy. If the website gets sorted it will be good cover which I’d be happy to recommend.
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