Guide Dogs Pet Insurance Comprehensive Care

Incredibly poor pet insurance for the price. The price is ~30% higher than comparable plans from other providers, but doesn’t include any additional benefits or service. I’m quite disappointed in the offering. Show details

I called Guide Dogs Insurance due to some hard times financially, with the intent of pausing or cancelling my accounts for my cat and my dog to save money in a rough period. I spoke with Francis who was so lovely and to my surprise told me they could support my accounts for a period of time while I got back on my feet. I was just blown away. Not… Read more ·  1

only does it lighten my financial issues but now I also have peace of mind for my little buddies being covered. Just incredible, thank you so much.

Excellent customer service from Francis – Francis assisted me in cancelling my policy and, as a reward for loyalty, I received 3 months free insurance for my two dogs from Guide Dogs. Show details ·  1

Review of policy cost for my cat – Customer service lady was very polite and helpful and explained how I could reduce the cost of cover by offering 3 months free for my policy. Show details ·  1

Most expensive with little service – The cost has almost doubled! I haven't had any claims in the last 12 months. Even worse it was just debited from my credit card. Last year they sent an email with a reminder and invoice. This year nothing. Originally 700 now 1221. Show details

Don't waste your time – I have had 2 of my dogs insured with them for over 3 years. one is an ex breeding dog from guide dogs and the other is a retired guide dog. When i ran into financial difficulty i reached out to them as they suggested and was told that I needed to over $800 up front or the policies would be cancelled. Guide Dog pet insurance was aware that my dogs… Read more

are actually ex guide dogs ( the NFP that this fund is "supposed to be assisting" Despite appealing to them again they cancelled my policies for my 12 and 13 year old ex guide dogs!

Terrible – Its taken months to claim an injury for my dog. The customer service is terrible. I have to keep chasing up the claim after I have been told I do not need to provide anymore documents, to then be told I do every single time. It has been months and I still haven't received my insurance refund. I would never recommend this insurance company and as soon as my claim has been finalised I will be leaving. Show details

Charge a disgusting amount for same coverage as other companies Show details

Details on Muffin the cat's insurance – Nathan was very helpful in handling my cat's insurance query. Show details ·  1

Just joined – It is too soon to give an accurate review as I have just taken out cover. However the process of joining was easy and smooth. So that is a good start. Show details ·  1

excellent pet insurance – Have been with guide dogs for several years and have always been very satisfied with them. They never try to sqiurm out of paying legitimate claims like so many other funds do and always pay very quickly. The staff are always excellent to deal with and very helpful. Show details ·  1

Very happy customer! – We have a 3-year-old French Bulldog and pay for comprehensive care. In the short time we've had him we've had to make several claims (he has allergies, needed BOAS surgery, hurt his dew claw, etc) and each time Guide Dogs Pet Insurance has come through! They have been great to work with. Would absolutely recommend them to anyone. Show details ·  1

Amazing!! – From day one it has been simple to set up our policy and use. It is easy and have always found the staff friendly to deal with and extremely helpful. Show details ·  1

Awesome insurance company. Very reliable! – Awesome service, really fast turn around for claims, no hassle or questions asked! We were in emergency on the Friday and by the following week the money was returned to our account. Fantastic! Show details ·  1

Good policy that fits my dog very well – Good value for my dog with this policy staff always there to help clarify issues and costs on my insurance. It took a few weeks to clear and I have been with the company for 3 years. Show details ·  1

Very happy with this service – Very good value. Easy and prompt handling of claims. Been with Guide dogs for several years now and very worth while to be insured if you care about your pets. Show details ·  1

Great peace of mind – After being with Guide dogs for just over 3 years, we had to use the insurance for the first time for an emergency out of hours vet visit. The claims process was very easy to complete and really straight forward. The claim was reviewed and processed within a couple of days and reimbursement was paid straight into our account. Show details ·  1

This really seems as if the policy was designed to care for your dog – The staff are always helpful and the policy seems to be designed to cater for real dog ownership. It covers the most important items for an active dog and even better, there is the feel good factor that 20% of your premium is allocated to the training and care of Guide Dogs. Show details ·  1

Great cover and great results – It was easy to sign up, even easier to lodge a claim. We were very well looked after, and once the claim was submitted, it seemed to be resolved in a matter of days. Could not have hoped for a better result. It was great to know that they were there, just hope for our little girl's sake that we don't have to lodge another claim. Thank you. Show details ·  1

Amazing service – Staff are always so friendly, and when they say they’ll get back to you to sort out a problem, they do. The claims process is so fast and simple. Fantastic! Show details ·  1

Good cover – 4 years with them now. Easy to set up and claims settled in 2 days. Haven’t needed to claim for accidents yet but medical visits are easy to claim with them Show details ·  1

Very good – Following my Amy's recent mishap and treatment I was very much impressed how efficient and prompt Guide Dog's insurance is in dealing with my claim. Peace of mind is invaluable and that's exactly what I received. I am more than happy to recommend Guide dog's insurance, Show details ·  1

We could fully take care of our beautiful dog without worrying! – Our dog needed surgery which cost $8500, before the surgery we requested a pre approval which we received within a couple of days. This enabled us to pay for the surgery with the reassurance we would get our cash back for the credit card! We received regular updates by SMS. Fantastic service! Show details ·  1

Great service – We recently had an incident with our dog and were pleasantly surprised how easy and useful the claims process was. The policy has proved already to be good value. We started this when he was a puppy. Show details ·  1

Highly recommended – Choosing Guide Dogs Pet Insurance has been an excellent decision. I can't express how blessed I have been for the support provided by Guide Dogs. I have been a customer for several years now and my claims have always been handled promptly. This support just removes that level of stress at these emotional times when a valued family member is unwell. Show details ·  1

Excellent – We've had cover for 2.5 years and haven't claimed anything, all of a sudden my dog pulled her ACL and I panicked I wasn't going to get reimbursed for the surgery. But 2 claims later I got reimbursed within days with no problem.. so I recommend Guide Dogs Pet Insurance as they have been great for us. Show details ·  1

Great insurance coverage with quick turnaround – Covering Jumbo with Guide Dogs has been a seamless process with good results each time. Jumbo as any other dog has had a couple of vet visits, Guide Dogs helps take away the sting. Show details ·  1

I use gap payment and it’s so easy. Peace of mind with the policy – The policy was easy to set up. But, my first claim was ongoing for several months with repeated requests for information already submitted. After this was resolved it was plain sailing, with claims paid very quickly. My dogs have been insured for 3 years with Guide Dogs Insurance and I wouldn’t be without it. Show details ·  1

Just joined, seems to be a great pet insurance – This policy was very easy to set up. Maddison was friendly, knowledgeable and easy to understand and called back the next day to give us time to think about the policy Show details ·  1

Well priced and great service – Did plenty of shopping around and comparison of products. Guide dogs offered competitive cover and a good price. I was actually called back with a cheaper price a week after my initial quote. The customer service was thorough and an all round pleasant experience, something that’s not always the case! I’ve not had to make a claim yet but hope my experience continues in the same manner. Show details ·  1

Looking for an excuse not to reimburse – They just look for an excuse not to pay back. From fine print stupid clauses to asking for additional documents like the history of a dog that comes from shelter Show details