Easy to claim
The Claim process with guide dogs is very easy and straightforward. Would recommend to a friend Or colleague. Happy with their service and the policy is good value for money
Up to scratch!
From the beginning, the process ,was very straightforward and easy.After explaining ,some personal constraints, the process was simplified for me, and resolved quickly so I could get my claim taken care of.
First claim was quick, simple and they paid so much more than I expected!
It's rare in this world to be pleasantly surprised but here I am! Having never had a pet before I don't know anything about the challenges of pet insurance and how to navigate that world. I was thoroughly delighted with my first experience of claiming through Guide Dogs pet insurance! The process was quick and simple and I promptly received correspondence outlining exactly what was approved and the amount that would be paid.
I've only had my new pet (and the pet insurance) for 5 months but both are making me very happy!
Fantastic so easy to claim
So easy to claim been with the them 1 year. Policy was good value as I have the premium policy. Claim took just over a week as I had to get my dog’s full history from the vet
Really really bad Pet insurance
Difficult to claim.
Difficult to contact.
Ridiculously bad communication.
Constant errors in payments.
Rude staff with incomplete train for understanding of procedures.
If I knew then what I know now, I never would have purchased this insurance.
I recently signed up the Guide Dogs Australia pet insurance. They were very helpful and understanding.
It would be better if the terms and conditions were sent to us for review rather than verbalized over the phone.
Excellent value compared to others and quick easy application process. Approval was nearly instant and I could select when the policy started as well as the first billing date. Overall a very good experience so far.
Fantastic. Have recommended to many.
The insurance is great value. We have it for both our dogs and have claimed once which was handled quickly and efficiently. Have recommended Guide Dogs Per Insurance to many friends.
Awesome customer service and best price
I looked at a comparison website and they were the best value. I called them up to ask a few questions the customer service provided was amazing-So friendly and empathetic
Great cover. No fuss. Easy claims. Great value.
Have claimed recently following an unexpected and expensive treatment for our German shepherd. The clinic handled the claim and the payment back to us was within 10 days. Would highly recommend.
Perfect Insurance for us and our pets
Great value, perfect insurance and great friendly customer service! Everything explained perfectly well and clear. Emailed documents for ease and convenience. All question answered in full and details explained clear and concise
Great service and quick claims process
Guide dogs premium care is definitely worth it. After recently having to make a claim the online process was very easy. Even with everything that is going on at the moment their response was quick and my claim finalised promptly. I highly recommend Guide dogs pet insurance and have even referred my father in law who has recently signed up also.
I submitted a number of claims for my 2 pets. However only 3 claims were looked at. All other claims seem to have been omitted...i suspect because it may have been too hard for the assessor to look at them . I have and chase what should be a relatively simple call process
I Am Happy With My New Policy
The Policy Was Easy To Set Up, And I Am Happy The Policy. I Lodged A Claim, And Money Was Deposited In My Bank Account With 10 Business Days. Very Efficient. I Have Been With Your Company For 2 Months.
Easy straightforward claims
They paid out within a week on a $900 claim without requiring anything further than what the vet sent. The policy renews automatically so you’re never out of cover. This incident happened 1 week into the new cover period
Easy to claim and super quick response
The policy is competitively priced and easy to set up. Claim was made directly through the vet. No downloading claim forms and posting off receipts yaay!!! Very quick response...claim settled within two weeks. These guys are great .
Great costumer service
Within only a day i got a reply to my email, so that was super quick.
Cover of my bill was okay, i thought it would be more (bill was about $140 and i got $65 back even though i have 80% cover) probably the consultation isnt covered? Id need to read the fine print finally :)
Apart from that the process was smooth and quick, so im definitely happy with the insurance and would recommend it to any pet lover
Been with them for over 18 months,
All accidents and illness got covered.
Our vet offers to process all insurance after we pay up-front. Use credit cards and get points then get paid back to your acount. win-win except that it's a big amount sometimes.
Very happy with the response from staff when I have called
The policy was easy to set up - only disappointment was not made clear enough that de sexing was not covered.
it has taken approx. 7 to 10 days to have claims resolved
Jake has been with this policy sine we got him in Jly 2019
This is the best policy for my puppy
Look I found it was the best policy for my puppy and she deserves nothing but the best she is our little gorgeous ball of fluff and the person helping me set the insurance up was excellent.
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