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Guide Dogs Pet Insurance Premium Care

Guide Dogs Pet Insurance Premium Care

4.6 from 30 reviews

Reviews

Review distribution

5 star
24
4 star
3
3 star
0
2 star
2
1 star
1

Karlton

KarltonSydney, NSW

Good value package

published

Pleasant customer representative, very informative and helpful.
Presented various options for cover and explained the options.
Clarified all the questions satisfactorily. Talked about various payment options and allowed me to select the best one.

Value for Money
Transparency
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeNo
See all answers
1 comment
Guide Dogs Pet Insurance
Customer RelationsGuide Dogs Pet Insurance

Hi Karlton,
Thank you for taking the time to share your experience with us. I am delighted to hear of the great service that you received from our team and that you felt fully informed when choosing Guide Dogs pet insurance.
Kind regards,
Jessica


Policy set up was a breeze, proof is in the pudding when making a claim.

published

As a newby to pet insurance setting up a policy was easy, the call centre assistant was able to explain the policy in laymen's terms. I felt the premiums were very competitive.

Value for Money
Transparency
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeNo
See all answers
1 comment
Guide Dogs Pet Insurance
Customer RelationsGuide Dogs Pet Insurance
Catherine Henschke

Catherine HenschkeMetropolitan Adelaide, SA

  • 3 reviews

Hopefully funds go to a worthy cause such as the Guide Dogs

published

The policy appears good value for money, to the point whereby I have also transferred my other dog over as this policy offers better value and gives discount for adding an additional pet.

Value for Money
Number of Pets2 pets
Pet Type(s) InsuredDog
Claim MadeNo
See all answers
1 comment
Guide Dogs Pet Insurance
Customer RelationsGuide Dogs Pet Insurance

Hi Catherine,
Thank you for taking the time to share your experience with us. I am pleased to hear that we can provide you with an affordable option that is suitable to you and your pets needs.
Kind regards,
Jessica

So easy to understand and quick to sign up

published

I felt the policy is affordable and good value. There are different levels of cover to suit all budgets and easy to compare the different cover levels. They also have cover for pets over 9.

Number of Pets1 pets
Pet Type(s) InsuredCat
Claim MadeNo
1 comment
Guide Dogs Pet Insurance
Customer RelationsGuide Dogs Pet Insurance

Tami

TamiSouthern and Hills, SA

  • Verified customer

Submitting Claims Easy

published

New customer great so far. Easy to claim on line and payment reimbursed within 2-3 business days. Only constructive feedback is when uploading documents they need to be under a certain size limit which can cause customer to split their document in two to be able to submit it. Another constructive feedback is the web page times out too quick when submitting claims. Overall, excellent and straight forward.

Value for Money
Transparency
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeYes
Claim Resolution Time<1 week
Claim DateOctober 2019
Claim ApprovedYes
See all answers
1 comment
Guide Dogs Pet Insurance
Customer RelationsGuide Dogs Pet Insurance

Akart

AkartSydney Surrounds, NSW

  • 2 reviews

Good protections

published

Always recommend Guide Dog pet insurance to others when talking about their pets. Recently made a claim and found it to be quick and easily sorted. The Policy has great coverage and I love working with Guide Dogs in all areas not just insurance..

Value for Money
Transparency
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim DateOctober 2019
Claim ApprovedYes
See all answers
1 comment
Guide Dogs Pet Insurance
Customer RelationsGuide Dogs Pet Insurance

Gnei

GneiGreater Melbourne (Outer), VIC

Love it

published

It's just the policy i needed. Thanks. I am not very long with guiddog and i feel they are just wonderful. The follow up call was great. I have recommended this company to all my friends who has pets

Claim MadeYes
Claim Resolution Time<1 week
Claim ApprovedYes
1 comment
Guide Dogs Pet Insurance
Customer RelationsGuide Dogs Pet Insurance

Hi Gnei,
Thank you for sharing your review and recommendation with us. I am delighted to hear that we can provide you with cover that is suitable to you and your pets needs.
Kind regards,
Jessica


Heather

HeatherPerth, WA

Perfect

published

Happy with the set up .A new customer ,was easy to setup have not made a claim yet will wait and see how long it takes to resolve a claim

Value for Money
Transparency
Customer Service
Number of Pets1 pets
Claim MadeNo
See all answers
1 comment
Guide Dogs Pet Insurance
Customer RelationsGuide Dogs Pet Insurance
Anonymous

AnonymousSydney, NSW

  • 2 reviews

Good protection!

published

Easy to set up online. Good value. Canstar rating internet reviews were helpful in my decision making. A follow up phone call answered my question. Hopefully I don’t need to use it.

Value for Money
Transparency
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeNo
See all answers
1 comment
Guide Dogs Pet Insurance
Customer RelationsGuide Dogs Pet Insurance
Sue

Sue

  • 4 reviews

Good Cover, Easy Claim Service

published

First claim and came through within a week. No fuss, no problems, just paid straight into the account. The online process was easy to follow and whilst I am hoping I don't need it too often, its really good to know its there. Thanks.

Value for Money
Transparency
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeYes
Claim Resolution Time<1 week
Claim DateSeptember 2019
Claim ApprovedYes
See all answers
1 comment
Guide Dogs Pet Insurance
Customer RelationsGuide Dogs Pet Insurance

Hi Sue,
Thank you for taking the time to share your experience with us. I am pleased to hear of the ease in which you were able to submit your claim and that we could assist in providing support for your pet, when needed.
Kind regards,
Jessica


Matt

MattVictoria

Easy application process

published

Just signed up, easy application process, good value for money. Have not lodged a claim yet. Just started with the guide dogs insurance. First time in applying for pet insurance.

Value for Money
Transparency
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeNo
See all answers
1 comment
Guide Dogs Pet Insurance
Customer RelationsGuide Dogs Pet Insurance

Hi Matt,
Thank you for taking the time to share your experience with us. I am delighted to hear of the ease in which you were able to set up your policy and that we can provide you with an affordable option.
Kind regards,
Jessica


Michelle

MichelleRichmond-Tweed, NSW

An absolute must when you have a dog

published

The emergency pet hospital put the claim through directly to Guide dogs. My claim was paid within 7 days, no questions asked, money straight into my bank account. Thank you so much.

Value for Money
Transparency
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeYes
Claim Resolution Time<1 week
Claim DateSeptember 2019
Claim ApprovedYes
See all answers
2 comments
Guide Dogs Pet Insurance
Customer RelationsGuide Dogs Pet Insurance
Michelle
Michelle

Thank you. Yes my boy is much better now. I really appreciate how easy and fast it was to get my claim seen to. I will tell everyone I know about ur company.


Jacko Wacko

Jacko WackoGreater Melbourne (Outer), VIC

  • 2 reviews

Top notch cover

published

The question regarding their service comes when you need to make a claim when my dog had a minor injury. They were prompt and eager to help and the process was so easy. The vet signed the forms and once approved, the vet got their money and the surgery was done with success.

Claim MadeYes
1 comment
Guide Dogs Pet Insurance
Customer RelationsGuide Dogs Pet Insurance

Stephanie T.

Stephanie T.Western Australia

Very, very happy my dogs are insured with Guide Dogs Pet Insurance!

published
Value for Money
Transparency
Customer Service
Number of Pets2 pets
Pet Type(s) InsuredDog
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim DateSeptember 2019
Claim ApprovedYes
See all answers
1 comment
Guide Dogs Pet Insurance
Customer RelationsGuide Dogs Pet Insurance
Ron

RonSydney Surrounds, NSW

Cover and ease of getting

published

Got the required cover for our new dog affordable on a pension. Have never had insurance for other pets due to the expense.
Obtaining insurance was easy and straightforward.
Website was easy to use.

Value for Money
Transparency
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeNo
See all answers
1 comment
Guide Dogs Pet Insurance
Customer RelationsGuide Dogs Pet Insurance
Sarah

SarahSouth East Queensland, QLD

Absolutely fabulous

published

Excellent customer service ensuring all my needs were met for all of my pets and ease of communication made signing up a pain free experience. Would definitely recommend without hesitation

Value for Money
Transparency
Customer Service
Number of Pets3 pets
Pet Type(s) InsuredDog
Claim MadeNo
See all answers
1 comment
Guide Dogs Pet Insurance
Customer RelationsGuide Dogs Pet Insurance

Karim

KarimSydney, NSW

  • 2 reviews
  • 1 like

Juste signed up

published

Just signed up. Customer service was great and price is better than what I found put there. I hope they'll deliver as their insurance promises and have a quick and easy claims process. We shall see... ...

Value for Money
Transparency
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeNo
See all answers
1 comment
Guide Dogs Pet Insurance
Customer RelationsGuide Dogs Pet Insurance

Hi Karim,
Thank you for sharing your experience with us. I am delighted to hear of the great service that you have received from our team and that we can provide you with cover that is suitable to your needs.
Kind regards,
Jessica


Dawn

DawnSouth East Queensland, QLD

  • 2 reviews
  • 1 like

Only just signed up

published

Only just signed up. Best pet insurance quote I found when researching hence why I chose it. New customer so time will tell how good they are Still waiting for my welcome pack and policy documents though

Value for Money
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeNo
See all answers
1 comment
Guide Dogs Pet Insurance
Customer RelationsGuide Dogs Pet Insurance

laura

lauraGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 5 likes

Disgusting service, six weeks later and still no claim processed despite promises

published
Value for Money
Transparency
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeYes
Claim Resolution Time3+ months
Claim DateSeptember 2019
Claim ApprovedNo
See all answers
6 comments
Guide Dogs Pet Insurance
Customer RelationsGuide Dogs Pet Insurance

Hi Laura,
We endeavour to provide excellent customer service and I’m sorry to hear that this hasn’t occurred on your recent contact with us. I have sent you a private message in regards to this.
Kind regards,
Jessica

laura
laura

you asked for my policy number which is clearly stated here on the review. thanks

laura
laura

https://www.fos.org.au/ this is my next step


Cyndi

CyndiPerth, WA

  • 4 reviews
  • 1 like

worst pet insurance I have ever dealt with

published
Value for Money
Transparency
Customer Service
Number of Pets2 pets
Pet Type(s) InsuredDog
Claim MadeYes
Claim Resolution Time1-2 months
Claim DateJuly 2019
Claim ApprovedYes
See all answers
2 comments
Guide Dogs Pet Insurance
Customer RelationsGuide Dogs Pet Insurance

Hi Cyndi,
I am sorry to hear about your claim experience and I would like the opportunity to look into this further for you. I have sent a private message requesting some additional information to assist with this.
Thanks,
Sharon

Guide Dogs Pet Insurance
Customer RelationsGuide Dogs Pet Insurance

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Details

CategoryPet Insurance
UnderwriterHollard
Annual Benefit Limit$20,000
Amount of Vet Bill Covered Up to 85%
Minimum Pet Age 8 weeks
Accidental Injury CoverIncluded
Illness CoverIncluded
Routine Care CoverOptional Extra
Tick Paralysis$2,000
Emergency Boarding FeesCovered when you, the sole carer, are hospitalised for more than four day
Lifetime Cover Included
Cooling Off Period30 Days
Consultation Fees$300
Cruciate Ligament Conditions$3,200 (6 month waiting period)
Waiting Period for Illness 30 Days
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