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Guide Dogs Pet Insurance Premium Care

Guide Dogs Pet Insurance Premium Care

4.4 from 50 reviews

Reviews

(38)
(5)
(1)
(3)
(3)
  • Claim Resolution Time<1 week (10) · 2-4 weeks (6) · 1-2 weeks (5) · 3+ months (2) · 1-2 months (2)
  • Claim ApprovedYes (23) · No (3)
  • Transparency
    4.1 (42)
  • Customer Service
    4.3 (42)
  • Value for Money
    4.2 (43)


Comprehensive coverage, easy claiming process

published

We’ve found this insurance to be great so far. Getting started was easy, the claiming process was easy and our claim was processed quickly without fuss. Policy seems to cover many things for a reasonable premium

Value for Money
Transparency
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeYes
Claim Resolution Time<1 week
Claim DateDecember 2019
Claim ApprovedYes
See all answers
1 comment
Guide Dogs Pet Insurance
Customer RelationsGuide Dogs Pet Insurance

Hi Renee,
Thank you for your very kind words, I am delighted to hear of the great service you have received during your experience and that we have been able to provide assistance when needed for your pets.
Kind regards,
Alisa


Trish S

Trish SMelbourne, Victoria

  • 2 reviews

Offers great peace of mind.

published

After our dog required minor surgery, we had astronomical vet bills so decided Pet Insurance was a viable option. Guide Dogs Insurance was thorough and supported a very good cause.

Value for Money
Transparency
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeNo
See all answers
1 comment
Guide Dogs Pet Insurance
Customer RelationsGuide Dogs Pet Insurance
Karen

Karen

  • 2 reviews

Couldn't be happier!!

published

Best decision we have made! Insured our Labradoodle from the first day we brought her home. Discovered
within a few months that she was going to need monthly injections to treat an allergy. I couldn't believe how quick and easy the claims process was.

Value for Money
Transparency
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeYes
Claim Resolution Time<1 week
Claim ApprovedYes
See all answers
1 comment
Guide Dogs Pet Insurance
Customer RelationsGuide Dogs Pet Insurance

Hi Karen,
Thank you for taking the time to share your experience with us. I am delighted to hear that we could assist in providing support for your pet, when needed and that we could finalise your claims efficiently for you.
Kind regards,
Jessica

Carol

CarolVictoria

A rough start

published

After a rough start with Guide dogs insurance
I was contacted by their team to explain the problems I was having ,I am not envisaging any more problems and look forward to a good relationship in the future.
Thankyou

Value for Money
Transparency
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeYes
Claim Resolution Time2-4 weeks
Claim DateDecember 2019
Claim ApprovedYes
See all answers
1 comment
Guide Dogs Pet Insurance
Customer RelationsGuide Dogs Pet Insurance

Ron

RonSydney Surrounds, NSW

  • Verified customer

Claims Process

published

I found the process was rather long, constantly requesting information several times even though the information was sent. The person I spoke with after several emails did get the desired results.

Value for Money
Transparency
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeYes
Claim Resolution Time2-4 weeks
Claim DateNovember 2019
Claim ApprovedYes
See all answers
2 comments
Guide Dogs Pet Insurance
Customer RelationsGuide Dogs Pet Insurance
Guide Dogs Pet Insurance
Customer RelationsGuide Dogs Pet Insurance

Hi Ron,
I understand that a team member has reached out to you about your claim concerns, but have not been able to contact you. If you wish to discuss your claim further, please don’t hesitate to get in touch with us.
Kind regards,
Sharon


Craig

CraigGreater Melbourne (Metropolitan), VIC

  • 3 reviews

A lot of work.

published

Staff are great.
Cannot contact for assistance after hours.
Ludicrous effort for first few claims.
Unable to resolve anything over the phone.
I feel they bend over backwards to not pay. I’m persistent though.

Value for Money
Transparency
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeYes
See all answers
1 comment
Guide Dogs Pet Insurance
Customer RelationsGuide Dogs Pet Insurance

Awful service: keep sending cheque’s!

published

Very bad service. We have changed the portal to pay into account yet they keep paying by cheque. The time it takes for them to send the cheque is completely unreasonable. We have to follow up by email for something to happen. Now they say they they think our address has changed. It hasn’t but it seems to slow the claim down for them again so makes sense why they have asked it.

Value for Money
Transparency
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeYes
Claim DateNovember 2019
See all answers
1 comment
Guide Dogs Pet Insurance
Customer RelationsGuide Dogs Pet Insurance

good return

published

The time it takes for the claim to be looked at is unreasonable my dog has had a bad trot this last three months with foure operations and still only has been paid out for two. verry hard to contact
your claims office by phone operators do not speak good English. I have thought about changing to another company.

Value for Money
Transparency
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeYes
Claim Resolution Time3+ months
Claim DateJuly 2019
Claim ApprovedYes
See all answers
1 comment
Guide Dogs Pet Insurance
Customer RelationsGuide Dogs Pet Insurance
Shall

ShallSouth East Queensland, QLD

to many loop holes and no follow up when vet reports supplied

published

no 4 phone call and given undertaking all information supplied not and now im not happy as can not trust your ph centre as lied . joined when i got a new puppy he is now 6.5 months and think medi bank pet insurance should of gone to as no ph number claims as not computer savey and believed your claims person and lied to

Claim MadeYes
Claim Resolution Time1-2 months
Claim DateDecember 2019
Claim ApprovedNo
2 comments
Guide Dogs Pet Insurance
Customer RelationsGuide Dogs Pet Insurance
Guide Dogs Pet Insurance
Customer RelationsGuide Dogs Pet Insurance
Diane L.

Diane L.Hunter Region, NSW

fantastic and very easy to claim

published

yes very friendly always and nothing is too much trouble.thankyou very much have been with guide dogs for a number of years now and would not change to any other pet insurance

Value for Money
Transparency
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeNo
See all answers
1 comment
Guide Dogs Pet Insurance
Customer RelationsGuide Dogs Pet Insurance

Tayla was amazing, she explained everything nice and easy and was super helpful.Great price for premium cover Very happy

published

Great value for money . Family member uses guide dogs pet insurance and so far no bad reviews, I chose premium insurance I want the best for my new puppy and this was the best suited for us.

Value for Money
Transparency
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeNo
See all answers
1 comment
Guide Dogs Pet Insurance
Customer RelationsGuide Dogs Pet Insurance

Glad to have pet insurance

published

I found it was easy to claim. You get an acknowledgement after lodgment and next thing you know you are reimbursed as per your policy. Glad I had it when our Pip needed an operation in her first 12 months. You then get letters explaining what was covered and what wasn't. I think this could be done by email rather than post.

Value for Money
Transparency
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim DateAugust 2019
Claim ApprovedYes
See all answers
1 comment
Guide Dogs Pet Insurance
Customer RelationsGuide Dogs Pet Insurance

Hi Clare,
Thank you for taking the time to share your experience with us. I am pleased to hear of the ease in which you were able to submit your claims and that you felt fully informed with the status of your claim.
Kind regards,
Jessica


Nicola

NicolaSouth East Queensland, QLD

Not overly happy

published

I feel its overpriced for our two dogs. Increased premium massively since last year. Good to pay out claims. Not great on phone when I queried the increased premium. I will probably cancel soon

Value for Money
Transparency
Customer Service
Number of Pets2 pets
Pet Type(s) InsuredDog
Claim MadeYes
Claim Resolution Time<1 week
Claim DateNovember 2019
Claim ApprovedYes
See all answers
2 comments
Guide Dogs Pet Insurance
Customer RelationsGuide Dogs Pet Insurance
Guide Dogs Pet Insurance
Customer RelationsGuide Dogs Pet Insurance

Hi Nicola,
Thank you for providing us with your policy details and the opportunity to look into your experience. As mentioned, I have passed your feedback on for coaching/training purposes.
Kind regards,
Jessica


Trace C

Trace C

  • 2 reviews

Easy, fair, peace of mind

published

Easy to lodge (our vet receptionist does it for us!) and prompt payment. Doug has had a fairly healthy first 12 months of his life, but it's great to know that when little things do go wrong (like he develops a limp and needs an x-ray) we don't have to hesitate based on cost.

Value for Money
Transparency
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeYes
Claim Resolution Time<1 week
Claim DateSeptember 2019
Claim ApprovedYes
See all answers
1 comment
Guide Dogs Pet Insurance
Customer RelationsGuide Dogs Pet Insurance
leisa.guley

leisa.guleySouthwest, VIC

  • 2 reviews

Great Service

published

This policy is great value, my vet lodged our claim, which was paid really quickly. If you have any queries the staff over the phone are very helpful and the bonus is that we are supporting guide dogs.

Value for Money
Transparency
Customer Service
Number of Pets2 pets
Pet Type(s) InsuredCat and Dog
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim DateOctober 2019
Claim ApprovedYes
See all answers
1 comment
Guide Dogs Pet Insurance
Customer RelationsGuide Dogs Pet Insurance
Cesira

CesiraAustralian Capital Territory

Excellent

published

It has been easy to lodge claims as I can do this through my vet. It would be good for vaccines to also be covered given its the biggest expense.

Value for Money
Transparency
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim ApprovedYes
See all answers
1 comment
Guide Dogs Pet Insurance
Customer RelationsGuide Dogs Pet Insurance

Kerry

KerryHobart, TAS

Product Review

published

The policy is good value and set up was easy as it occurred over the phone.
Claims are processed quite quickly once lodged.
We have been insured for nearly two years and have not had any issues.

Value for Money
Transparency
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeYes
Claim Resolution Time2-4 weeks
Claim DateOctober 2019
Claim ApprovedYes
See all answers
1 comment
Guide Dogs Pet Insurance
Customer RelationsGuide Dogs Pet Insurance

Chris

ChrisSouth East Queensland, QLD

Went to review and buy on line but got a polite but pushy sales follow up call

published

Happy with the product offering and pricing compared to others, plus prefer to support Guide Dogs. Was a bit disappointed by a unrequested call after just filling in info online to get a quote, the phone call was very polite but still with pushy hard sell tactics being used.

Value for Money
Transparency
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeNo
See all answers
1 comment
Guide Dogs Pet Insurance
Customer RelationsGuide Dogs Pet Insurance

Debra

Debra

  • 2 reviews

Great product

published

Claim was actioned fairly quick
Was very happy with the amount refunded
Policy is well worth having and good to know some of the funds are going to a good cause
However I would prefer direct debit back into my account rather than a cheque

Value for Money
Transparency
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeYes
Claim Resolution Time2-4 weeks
Claim DateOctober 2019
Claim ApprovedYes
See all answers
1 comment
Guide Dogs Pet Insurance
Customer RelationsGuide Dogs Pet Insurance

Customer service perfection

published

Felix was super helpful and called me back when he said he was going to, was joyful on the phone and very relatable. Amazing at his job! Well done Felix!

Value for Money
Transparency
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeNo
See all answers
1 comment
Guide Dogs Pet Insurance
Customer RelationsGuide Dogs Pet Insurance

Hi Jessica,
Thank you for taking the time to share your experience with us. I am delighted to hear of the great service that you have received from Felix and I will pass your kind words onto him and his team.
Kind regards,
Jessica


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