Guide Dogs Pet Insurance Premium Care

Look no further, this is an excellent insurer – I've had pet insurance with other insurers. Look no further, this is the one. Great communication, excellent customer service, no fuss and prompt claims. Show details ·  1

Stay away – Stay away. Worst pet insurance ever. The price goes up 40% per year. They say that anything is a pre condition and you have to make a complaint to have reviewed. They have even created a diagnosis for my dog, when I asked to check the vet notes, they changed their mind. Look for another pet insurance. Show details

Doggy Care – I must thank all Guide Dogs for their caring in todays day and age it is truly very hard to find people that understand not only the dogs but also their owners . We have been with Guide Dogs from day 1 of being to our dogs parents in 2018 and have had only help and caring never one regret or disappoint. A very special thank you to Nathan he was a pleasure to speak to in my hour of need so THANK YOU. Show details ·  1

Great experience – My daschound recently had IVDD surgery .Payment was made to the vet in hours .We have had a few larger claims and all were actioned quickly .Thank you so much Show details ·  1

Great Customer Service – I was assisted by Migs from Customer services . He was ever so helpful in answering & sorting out all my questions . Nothing was too difficult for him . He was very polite . Many thanks Migs Show details ·  1

36% premium increase in one year! – I’ve been with guides dogs insurance for almost 7 years, I understand each year premiums need to increase but 36% in a year is just wrong. I have 3 policies with them and there is no loyalty what so ever. I have spoken to a representative of this insurer who tried to resolve my complaint, they advised that that rate is what it is and there is… Read more

nothing they can do about it. They suggested lowering my plan in order to reduce my premiums, I challenge them around how this benefits me and my animals and they were unable to advise. Further when I advised that I would leave and go to another insurer they made false comments about my animals medical history stating that one of my animals had pre existing conditions including hip issues and arthritis, I should not my animals medical history does not state this. The person representing the insurer then said I wouldn’t be covered for cancer as my dog had cancer removed. Again I had to correct them and tell them that my dog has never had cancer. I feel this was a scare tactic and given their position of power it wasn’t fair or right.

I did advise them that I made a quote for my existing policies with them as if I was a new customer. I advised them that all the detailed matched my existing policies and to my surprise the premiums were 50% less than what I pay now. The representative agreed that this would be the case as the longer you have a policy with them the more riskier you are, they advised that new policy members are perceived as less risk and hence the difference in cost.

This matter is still unresolved, I will be cancelling all polices and making an official complaint to AFCA with all my evidence.

This is price gouging, unprofessional and inappropriate.

Love to charge you even after policy has been cancelled – Be aware. Cancelled policy with months notice, confirmed by email that 28th would be last day and no funds will be withdrawn after that. Found that on the 29th another $92 was withdrawn. Poor showing from a brand that we should trust. Show details

dont waste your money – getting the insurance policy was very easy, getting a claim approved, very difficult. after they took payment, they want a vet history on a 12 week old puppy and won't approve a claim without. there is better policies out there Show details

Good news Guide Dogs pet insurance – Guide Dogs pet insurance, called me back, provided excellent customer service and I recommend them for great pet cover. I spoke with Sheila. she was helpful, knowledgeable resolved my question and was very pleasant. Thank you. Show details ·  1

Amazing service provided by this insurance compsany – I have had my policies for 5 years and during this time I have had to make 5 claims on one policy and 3 on the other I have made the claims online either by myself or the vat practice has done it on my behalf. All the claims have been paid out for what is covered under the policy and the money has been put into my account within a couple of days… Read more ·  1

of the claim being finalised The policy was easy to set up in the first place and it really has been good value for money. The insurance company send out details and the breakdown of the claim. I am really satisfied with the policies that I have and would highly recommend this company

Quick turn around, highly recommend – Have the top policy, have had multiple injuries, consults and illnesses covered. Never an issue, claims processed within a week. Phone wait can be long but they are always helpful Show details ·  1

Quick claim times and has helped improved the quality of our babies' lives so much! – Yes - it's good value. I bought the policy through iSelect and it was straightforward to set up. Claims are usually processed within a couple of working days. I've been with Guide Dogs Pet Insurance since we got our babies - so pretty much most of their lives. Show details ·  1

really good options better than others – I felt that guide dog insurance was the best option as well as most highly recommend by breeders and other dog owners. It was extremely good value and cover makes me feel happy that my dogs are well protected. Show details ·  1

Great insurance for my pets – Guide Dogs Insurance is a good price with great coverage. They have an easy online claim system with a fast completion process. I would recommend their Insurance to anyone who wants top cover for their pets. Show details ·  1

They made it very difficult for me to get my claim paid out – My dog suffered an eye injury and Guide Dogs claimed it was an existing injury. The vet's notes clearly stated it was a new injury, but Guide Dogs rejected this twice, ignored my emails and wouldn't state any reasoning for their rejection. Eventually I had it paid out, but it should have been an easy claim to process. Show details

Great Insurance Options – Very easy to set up, first time I've ever had pet insurance and the consultant was very friendly and informative through the whole process. Great to support Guide Dogs as well. Show details ·  1

Great insurance, but not everything is covered – We bought a puppy during COVID and shopped around for insurance. Price wise it wasn’t the cheapest, but appeared to provide good benefits. There are still a few things that I would have considered as “should have” but only have limited coverage. So do your homework, but all in all it’s pretty good. Claims are paid quickly so that is definitely a bonus. Show details ·  1

Very quick payment time – I love guide dogs insurance. The only thing I would say is if there was a card like human health funds where you could claim on the spot and pay the difference. Show details ·  1

Efficient, polite and professional – Having pet insurance gives me peace of mind, when an emergency came I was not left stressing over money. Following a late-night emergency with my Dog and a bill of $1800+ my vet completed their report and forwarded it to guide dogs on my behalf. I was notified by text of its receipt and given a time frame for processing. The money was back in my account within a week! Show details ·  1

It's perfect! – Policy is good value, my claim resolved very quickly ! We have been with Insurance 2.5 years and this was our third claim with Insurance always resolve promptly! I would recommended to everyone looking for Pet Insurance Show details ·  1

Very easy and quick response – Overall very satisfied and happy with the service. The process was very easy and quick. I have recommended Guide dogs to so many others with pets. Couldn't do without you. Show details ·  1

Excellent!! – Great customer service in address queries regarding my pets recent surgery prior to the operation. The payment of claim was very quick and smooth with 85% of the bill being covered Would recommend to anyone! Show details ·  1

So far everything has been great, thank you – When I have lodged a claim it has been processed with no fuss and promptly. I have only lodged two claims for minor things but so far it's been good. Show details ·  1

New customer. Product and Guide Dogs recommended – New customer. No claim lodged yet, but referee said your claim management was very good. Policy covered all I could think I might need in the future. Policy was easy to set up once I received a quote, but I felt a bit "over serviced" in the lead up. Many phone calls in response to an on-line enquiry. A little overwhelming. Returning missed calls didn't identify the caller as Guide Dogs. Show details ·  1

Pet Insurance can be Beneficial – Quite easy - claim was completed in couple days - been insured with Guide Dogs for about 4 years now i think - i think you should be able to claim more for preventative health like flea/tick/heartworm Show details ·  1

New Customer – I only just joined Guide Dogs Insurance. After getting a quote online i received a call from a representative. The joining process was easy. The products were amazing and the customer service by the person i signed up with was OUTSTANDING and I don’t say that lightly. It is great to also know it is helping Guide Dogs Show details ·  1

Recent claim – I recently put in three claims for our dog which were promptly reviewed and paid. I was kept up to date with the process and was pleased with the money paid back and the promptness of the way the claim was dealt with. Show details ·  1

New Customer – I have only just joined the Guide Dogs Insurance, after reading up on other companies I am happy with what your policy offered and also know it is helping the Guide Dogs (I hope it is)!!!, however having said that...Touch wood... I have not put a claim in as yet!!! Found the person over the phone be friendly, polite and spoke in a clear, understanding manner, answering all my questions, Show details ·  1