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Guide Dogs Pet Insurance Premium Care

Guide Dogs Pet Insurance Premium Care

4.3 from 70 reviews

Reviews

(51)
(7)
(2)
(3)
(7)
  • Value for Money
    4.1 (59)
  • Transparency
    4.1 (58)
  • Customer Service
    4.2 (58)
Susan

SusanSydney, NSW

  • Verified customer

A good example of customer service!

published

I felt the policy I was inquiring about today was promptly sorted and the details were delivered over the phone very clearly and my consultant was easy to follow. The lady was personable and spoke well and was very polite. I feel I have a good policy in place from today that will cover me financially if my little pet ever God forbid has anything major happen to her.

Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
Guide Dogs Pet Insurance
Customer RelationsGuide Dogs Pet Insurance
Sharni

SharniWide Bay-Burnett, QLD

THANKYOU TO THE CALL GUY. you put my mind at ease

published

the guy that i spoke to on the phone from guidedogs pet insurance was the nicest guy ever and explained everything to me. i was so overwhelmed looking at pet insurance because everyone’s wording it different and it all just gets too much. but i would happily recommend guidedogs pet insurance to anyone

Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
Guide Dogs Pet Insurance
Customer RelationsGuide Dogs Pet Insurance
Jamie

JamieGreater Melbourne (Inner), VIC

Exceptional care! Highly recommend!

published

The policy is good value given the return on bills. We have been with the company in the past with a previous pet and you were highly accommodating and caring during our time.

Transparency
Customer Service
Value for Money
Claim MadeNo
Pet Type(s) InsuredDog
See all answers
1 comment
Guide Dogs Pet Insurance
Customer RelationsGuide Dogs Pet Insurance

Hi Jamie,
Thank you for taking the time to share your experience with us. I am thrilled to hear that we can provide you with suitable cover for your new pet and we really appreciate your recommendation.
Kind regards,
Jessica

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Lavinia

LaviniaPerth, WA

It is very important

published

I only got it last night, but it was very easy to set up.

I like the fact that it is helping guide dogs as my dog is a therapy dog and i know how important they are

Transparency
Value for Money
Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
Guide Dogs Pet Insurance
Customer RelationsGuide Dogs Pet Insurance

Hi Lavinia,
Thank you for taking the time to share your lovely review. I'm glad to hear your policy was set up with ease for you and your dog. Thanks again and welcome to our Guide Dogs Family.
Kind regards,
Alisa

Annie

AnnieGippsland, VIC

Good pet insurance but how do you register on the portal, it’s well hidden, can find login but not for new customers,

published

Easy to set up but cannot register, please advise how, I am reasonably computer literate but where is the To Register bit? No claims made yet, would be tricky as I cannot register.

Claim MadeNo
1 comment
Guide Dogs Pet Insurance
Customer RelationsGuide Dogs Pet Insurance
Anna I

Anna IPerth, WA

  • 8 reviews
  • Verified customer

The most competitive and comprehensive policy available on the market

published

Upon comparison to other policies within the marketplace, this is by far the most competitive and comprehensive cover available, and with proceeds going to the Guide Dogs it’s for a genuine worthwhile cause. I’m 100% happy with this cover for my pooch.... only the best will do!

Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
Guide Dogs Pet Insurance
Customer RelationsGuide Dogs Pet Insurance

Hi Anna,
Thank you for sharing such a great review, we really appreciate it. I'm delighted to hear we have been able to provide an affordable policy with suitable cover for you and your pooch.
Kind regards,
Alisa

Grant

GrantGreater Melbourne (Outer), VIC

To hard to claim and keep getting logged out of portal

published

No no portal never works keep logging out claims are to hard give them details of the vet and still don’t get it back rip off for $60 plus a month been with them for 7 months and thinking of changing

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim ApprovedNo
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
Guide Dogs Pet Insurance
Customer RelationsGuide Dogs Pet Insurance

Hi Grant,
I am sorry to hear of the issues you have faced whilst submitting your claim. We would appreciate the opportunity to look into your experience and I have sent you a private message to obtain further information.
Kind regards,
Jessica

Sue

SueCentral Highlands and Goldfields, VIC

  • 2 reviews

Im hoping this is wat im after

published

Easy to set up
Pricing good compared to others
I looked at many policies and guide dogs seemed best value with good returns
Also offering gap pay is a bonus

Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
Guide Dogs Pet Insurance
Customer RelationsGuide Dogs Pet Insurance

Hi Sue,
I'm glad to hear we are able to provide you an affordable cover for your pet and that you're happy with the value found in your policy. Thank you for taking the time to share your lovely review.
Kind regards,
Alisa

Best value out of the many policies we considered!

published

The policy was bad y easy to set up online. We looked at multiple policies and this one came in at more than $300 cheaper as well as more benefits.
Highly recommended!

Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredDog
1 comment
Guide Dogs Pet Insurance
Customer RelationsGuide Dogs Pet Insurance

Hi Clare,
Thank you for your lovely review. I'm glad to hear we can provide you with an affordable policy that suits your needs. We appreciate you taking the time to share this.
Kind regards,
Alisa

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Amazing Service

published

Madison was amazing and took the time to answer my every question. We were on the phone for over an hour and not once did she rush me. She was able to provide me with additional information that i didn't know I would need coverage for and then took the time to tell me what was all covered.

Claim MadeNo
1 comment
Guide Dogs Pet Insurance
Customer RelationsGuide Dogs Pet Insurance
Shaz

ShazAdelaide

  • 2 reviews

Junk insurance - won't pay for anything!

published

CHOICE is right - pet insurance is junk insurance. This mob won't pay for anything, and keep jacking up my premiums. I'm furious, about to cancel & get out of it altogether. Will self fund myself, going forward. Don't waste your money folks!

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time1-2 months
Number of Pets2 pets
Pet Type(s) InsuredDog
See all answers
1 comment
Guide Dogs Pet Insurance
Customer RelationsGuide Dogs Pet Insurance

Hi Shaz,
I am sorry to hear of your dissatisfaction in relation to your recent claim. We would appreciate the opportunity to look into your experience and have sent you a private message to obtain further information.
Kind regards,
Jessica

Super helpful and polite staff

published

Canstar recommended. Pet insurance is something you hope you wont have to use too much and if that is the case i'm glad some of my premiums will support Guide Dogs Australia.

Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
Guide Dogs Pet Insurance
Customer RelationsGuide Dogs Pet Insurance

Hi Carmel,
Thank you for taking the time to share your experience with us. I am delighted to hear of the great service that you have received and that we can provide you with cover that is suitable to your needs.
Kind regards,
Jessica

Trudy

TrudySouth East Queensland, QLD

  • 2 reviews

Ease of insurance claim

published

My vet was able to submit the claim on my behalf (after giving my policy number). This made things extremely easy. The only other feedback I would give is that I received a letter stating that I couldn't claim on some of the vet history prior to the date of my insurance policy. At that time I thought the entire claim had been rejected. It would have been beneficial to write in the same letter that other claims were still being reviewed or had been accepted. as I had not intention of trying to claim for these bills but they were required by your insurance company.

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time2-4 weeks
Claim DateJanuary 2020
Claim ApprovedYes
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
Guide Dogs Pet Insurance
Customer RelationsGuide Dogs Pet Insurance
Tonka

TonkaSouth East Queensland, QLD

Great Policy - Excellent Benefits

published

Policy is excellent value for the amount you can claim up to in a year and it was relatively easy to set up. I have only just signed up, so no claims have been lodged. We have been with the company for 1 day now but we are happy so far.

Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
Guide Dogs Pet Insurance
Customer RelationsGuide Dogs Pet Insurance
Carmel

CarmelGoulburn Valley, VIC

Worth the value

published

The value of the policy is extremely competitive and the set up was so easy.
The claim was finalised within 10 days.
We Have been with the company for 9 months and we are very happy.

Customer Service
Value for Money
Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
Guide Dogs Pet Insurance
Customer RelationsGuide Dogs Pet Insurance

Hi Carmel,
I am so pleased to hear you're finding the great value in your cover and are happy with your claim experience. Thank you so much for taking the time to share this with us.
Kind regards,
Alisa

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Slow to start but improving now

published

We had a few issues with getting started. We you we placed on the incorrect policy level and were therefore unable to claim this years vaccinations which were one of our criteria for policy selection then were delayed a second time over required documentation which we were not made aware of. We now are on the correct policy level and all documentation has been submitted however the initial set up was more complicated than our previous pet insurer.

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim DateJanuary 2020
Claim ApprovedYes
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
Guide Dogs Pet Insurance
Customer RelationsGuide Dogs Pet Insurance
Kim

KimCentral Highlands and Goldfields, VIC

Excellent value!

published

Just joined with our new puppy. Never heard of this insurance before but it popped up as an ad when I did a final check before signing up with a different company. By far the best benefits at the same price.

Transparency
Customer Service
Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
Guide Dogs Pet Insurance
Customer RelationsGuide Dogs Pet Insurance

Hi Kim,
Thank you so much for your lovely review, I'm delighted to hear we can offer you affordable cover that is suitable for you and your puppy's needs. Welcome to the Guide Dogs family!
Kind regards,
Alisa

Genelle

GenelleVictoria, 3216

  • 3 reviews

Very poor. Very ordinary

published

Very disappointing. Will be dropping cover. Should have stuck with my other pets health provider. Wouldn’t process any claims even thou I have too cover. Find excuses not to pay out. Will be telling everyone not to use Guide Dogs!!

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time3+ months
Claim DateOctober 2019
Claim ApprovedNo
Number of Pets3 pets
Pet Type(s) InsuredCat
See all answers
1 comment
Guide Dogs Pet Insurance
Customer RelationsGuide Dogs Pet Insurance
suzanne

suzanneMetropolitan Adelaide, SA

  • 3 reviews

Nice to have such good protection

published

I was a little surprised at the time it took to process our claim, though it finally came through with no problems. It would be preferable to set up a direct credit into a nominated account as supposed to a cheque in the mail.

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim DateJanuary 2020
Claim ApprovedYes
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
2 comments
Guide Dogs Pet Insurance
Customer RelationsGuide Dogs Pet Insurance
suzanne
suzanne

Many thanks. I will organise that for any future claims.
Suzanne

2 Months and reimbursement still not received

published
Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time1-2 months
Claim DateNovember 2019
Claim ApprovedYes
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
2 comments
Guide Dogs Pet Insurance
Customer RelationsGuide Dogs Pet Insurance
Guide Dogs Pet Insurance
Customer RelationsGuide Dogs Pet Insurance
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