Gym and Fitness Questions

Shazzam M.5y · Gym and Fitness

Hello. I have not had a response to my latest emails sent thursday night and friday morning - usually you respond fairly quickly. So now I am resorting to this medium to get a response and resolution I received a damaged item with parts missing. The item is scratched dented and has rust on it. It does not look brand new. You have said you will send the missing parts to me. I have yet to receive any details about this. Also you offered a store credit of $90 for the damage which I declined - a store credit is in your favour not mine - I have no need to purchase anything. I have received what appears to be a used product - I can only assume this by the fact it was partly put together, the boxes it arrived in were damaged - one box was missing, some of the weights were not even in boxes - I provided photos. You said you are upset that this has happened both for myself and yourself as you pride yourself on good service. If the shoe was on your foot would you be happy about this? To resolve this I would like the three missing parts sent to me and a refund to my payment method of $150 (was prepared to negotiate but have not heard back.) You also owe me $220 I paid for installation which I cancelled as the item was not due to arrive until mid October - but suddenly stock is in and it was on its way with no notice. Covid does not allow us to have people in our homes so we had to install ourselves as we were not prepared to wait for lockdown to be over. I would like a resolution to this - none of this is my fault - nothing I have done has caused this.

Gym and Fitness DM 5y

Hi there, I apologise if you have not heard back from us in previous emails or correspondence. We are currently working through hundreds of inquiries as quickly as possible. I would definitely like to assist with your situation and see this through to resolution for you but I can seem to find your order or details in our system.

If you could please email me at info@gymandfitness.com.au with the subject heading "Matt T" I will advise my team to keep an eye out for it and pass it through to me right away.

Apologies again for any delay caused in resolving this for you.

Kind regards, Matt- Gym and Fitness

Shazzam M. 5y

Hello. I have been told my issue has been referred to the manager - whomever that is. I am awaiting a response. The order number is #SO0158882. I will email as requested .... thank you.

Gym and Fitness DM 5y

Hi there, I have taken a look into the system here and can see that the partial refund approval has been g ranted by the warranty Manager. We do hope that this has gone some way in improving your experience with us.

Kind regards, Matt- Gym and Fitness

Justin6y · Gym and Fitness

I placed an order on the 26th And got an email on the 29th Jan saying the goods had been dispatched - I have tried calling and emailing to get an update and/or get a refund... still nothing!

I own a commercial gym and customer service is everything... order number 0113930 (36730).

Gym and Fitness DM 6y

Hi Justin, I am sorry to hear about the delay with your order. I can see that it was indeed dispatched on the 29th but unfortunately due to the error with the toll tacking system at the moment we have no further visibility on any consignments after the 30th of January. Toll also can not provide us with any further sufficient update on the location of the order either.

We are sorry for the inconvenience that this has caused you but we do appreciate your patience with us. If you would still prefer a refund we can process this for you, but there is every chance that your order will be delivered this week from being in transit for 12 days already.

Kind regards, Matt- Gym and Fitness

Justin 6y

Hi Matt, Appreciate your response and after waiting on a response via email I managed to catch you on the phone. You were very helpful - thank you. MAtt I will give it till the middle of next week and if nothing has changed I will have to take you up on that refund. I just need the equipment mate and completely understand that these circumstances are out of your control.

Please keep me updated.

Justin