I would highly recommend H&L Victoria. Matt was a fantastic salesman and assisted me throughout the entire process. It was lovely to have Matt at my handover. Vince was a great site manager and assisted me with my many questions. Stephanie's regular updates were so valuable in keeping me up to date and feeling a part of the process. I would highly recommend them to friends and family looking to build.
We built with H&L.
Lyle and Luke were great. Good people.
They went out of their way to show us their product, at a time when demand for property was so high, they simply didn’t need to because people were buying sight unseen. But they met with us several times, at their builds, to enable us to see their product and to ensure we were comfortable - with their product.
I really appreciated their willingness to do this multiple times - we even interrupted beer o clock on a Friday for them to ensure our comfort.
Build was effortless. Change...s to design generally well received and both Lyle and Luke were very receptive to and engaging with feedback. Builder has been pretty good to work with. From paying our deposit to the dwelling being built - the value has gone up $90k. We are happy and pleased with the product and happy with our decision to work with H&L Victoria.
Incredible customer service experience with H&L Victoria
I came across H&L Victoria from an advert in Real Estate.com and ended up meeting Michael in the process. The entire experience was start to finish was exceptionally professional. Even from my first phone call as someone just starting to look into the market, he spent a good 45mins on the phone just explaining so many things about house & land stuff to me. Knowing that I still hadn't got my finance sorted he still took the initiative to guide me through all the options available at my forecasted budget. He never onces shunned me like some other...agents who were like "call me back once you're finance is sorted". Eventually I got my finance stuff sorted and was ready to go ahead with putting together a house & land package build in Digger's Rest and to get a quote for all of this. Michael was always quick to answer my emails and calls. He has a very positive, upbeat and has can-do attiude. He always tried to get me the best prices for the custom options I was asking for. He even on his own accord he went and sourced out third party suppliers and multiple quotes and put everything together for me for an amazing price for a house & land in Digger's Rest. He explained the land plot and house plans very clearly and even took me to see similarly built houses so I could get a vibe for what I was going to buy. I can genuinely say that he cares about the house you are buying into and will go the extra mile to ensure that you will be happy staying there. In the end though, I bought an apartment inner city at an auction that I absolutely loved when I saw it. I figured living inner city at the moment was still going to be better for my lifestyle. I felt bad about going through this quoting process with Michael and then having to back away before putting down a deposit and going ahead. But the way he responded when I told him was simply a testament to the level of quality and service and professionalism you will get when dealing with H&L. They were happy for me that I had bought my first home and wished me all the best without any dramas. Hopefully in the near future I can revisit H&L with a house build when I can afford the next property. They are definitely the company I will go to. If you are considering H&L Victoria for your house & land package build, do it! The reason why I chose to go with them was because I read numerous glowing reviews online. They aren't a big developer and are not a huge brand out there. But because they're smaller, they actually are in a position to provide a more customised and personalised service and provide way better house and land deals. I've also seen the houses they have built and they are of the finest quality. The ONLY reason why i didn't end up going ahead was because I ended up with an apartment at an auction! Otherwise, I would have gone ahead and would have been confident I was in good hands. Damm I wish I had the spare cash to blow, I'd just go ahead and still build a house with them.
Extremely happy with the building from start to end.
Pete explained thoroughly the entire process and has been great making sure that everything goes as planned.
Stephanie has always been helpful and prompt in updating us of the progress
We are looking forward to building our next investment property with them.
- Verified customer
Too many promises but could not delivered
I came to see the sale person (H&L) company back in May 2018. We have signed off building contract with them to build our home by end on June 2018. Sale person promised us so many thing and how good they are. Turned out our paperworks did not get follow up properly. We didnt get our building permit till 08/11/2018 (4-5 months after building contract signed). Before that they promise/suggest the house will be finished by Feb or March 2019. However, until today 08/08/2019 (5-6 months from March) our house still not finish. More than 14 months sin...ce the date we signed the contract with them. For us, such a nightmare to deal with them. We dont even know when can we move in to a new house as it's not finished yet. Very very frustrated with their company. No responsible to clients.
The reviewer stated that an incentive was offered for this review
- Verified customer
They are awesome
H and L Victoria is a brand worth considering.
I am a seasoned investor and own quite a few properties. With H and L victoria, I am currently building my third property and the relationship continues to grow stronger. They are professional, ethical and really good in what they do.
As a first time buyer or an upgrader, you get ample guidance, accommodation of your requests and suggestions on inclusions. I would definitely recommend them for your first or next project.
I have successfully referred a lot of friends and family members. Each one of them feels valued have been able to get the best of everything.
Thank you H and L Victoria.
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