Haggle Physical store

Absolutely appalling service from Haggle Co's customer care team. I would give zero stars is I could. My 80-year-old mother received faulty furniture (a table and 3 chairs) on 22/5. The items were unboxed and assembled the next day, only for her to discover visible damage. I tried calling the store over the weekend to raise the issue on her… Read more

behalf—no one answered the phone. She then visited the Woodville store in person, and the salesperson told her to text photos of the damage to a mobile number. She’s not tech-savvy, so I sent the photos along with a message explaining that the existing table (which weighs around 100 kg) would need to be disassembled for an exchange. To our shock, Customer Care responded by saying that the cost of disassembling the damaged table would be at my mother’s expense—a completely unreasonable expectation for someone of her age and physical ability. I contacted Consumer Business Services, who agreed it was unreasonable to expect the table to be disassembled before the faulty one was collected. Despite this, I’ve received no response from Haggle Co since my last email, and it's now been days with no resolution. I have also lodged a complaint with the ACCC. There are many similar complaints about the unprofessionalism of Haggle Co’s customer service online, and sadly, I’m now adding mine. What’s most disappointing is that my mother has been a loyal customer of the Woodville store for years, yet she’s been treated with complete disregard. Think twice before purchasing anything from Haggle Co. If something goes wrong, you may be left with zero support.

Christine was fantastic at munno para haggle was so polite,smiled ,and was so friendly Christine helped me out so much with a lounge and table chairs I would recommend her to all my friends and family couldn't as for better customer service then what she give me Show details ·  1

Amazing - wish I knew sooner – Thank you so so much Taylor - your friendly service- knowledge- patience and undivided attention and help while I was trying to work out my decor, house etc…. I have been furniture shopping for some time now and I have to say I am so so disappointed I didn’t get to Haggle at Woodville sooner - prices- selection- service all at HAGGLE - definitely my new One stop shop - again Thank you so much - see you soon Connie Show details ·  1

Recliner chair – I had a problem with one of the 2 chairs I purchased in October, I phoned the Woodville store last week and have just had a new chair delivered, I cannot thank the staff enough for the prompt and helpful way in which it was all handled and a big thank you to Stelios for his wonderful service and to Tony the delivery guy, I have had nothing but great service from all involved. Yours sincerely Sally Shorrock Show details ·  1

Thankyou – Would just like to commend Sharon on her customer service skills. She was such an amazing help to us when we were choosing our rugs. Everyone makes comments on our rugs in regards to how they look, how soft and thick they are and we find them very forgiving with our four legged baby's hair and easy to vacuum. Thanks again Show details ·  1

Awful staff etiquette – Absolutely disgusting customer service from the lady on the phone at the Norlunga store. Was asked about the best price on an item as it was 500 cheaper a couple of months ago. Made a belittling comparison to groceries being on special. When asked about being called haggle co she then corrected us and told us its just haggle. Might want to check the meaning of the word and your advertising campaigns. Wouldn't spend my money there ever again.

Unsatisfied – Haggleco at gepps x purchased a table and chairs. Was told they would definitely be in by Xmas. Today physically went to store and was told wasn't sure why I was told that. Very disappointed ended up purchasing another at different store and got partical refund. Won't shop there again

Horrible customer service – Had horrible customer service from Haggle Co. Received a faulty item that they then refused to assist with - no exchange and no refund. Staff i dealt with trying to sort out the issue were rude and dismissive. All round disgusting experience. Would never recommend or purchase from here again.

The great run around lounge – My elderly aunt and I went to the Munno Para store to look for a lounge. The staff were nice enough but as for haggling in what a laugh... they should change their name to hagglenot. We were told the lounge would arrive in four weeks but it turned out to be more like about 12 weeks. No one informed us there was a delay, any communication was made… Read more

by me ringing up. We were told they delay was not their fault. When the lounge finally came two nice delivery guys came, and placed the two large boxes in the lounge and left. I had to try and work out the instructions which was a laugh. The slide out bed now won't fit in properly and is so badly made it's farce. Will never deal with them again.

Terrible – Not happy had to wait 2 months for our lounge and when they delivered it they knock a teacup off the wall that my deceased mother brought me and broke it just said sorry and left it was expensive and precious to me never again will I buy from them Show details

Mattress hassle – I purchased a bed and mattress paid $100 deposit bed was in stock had to order mattress told 4 weeks from Melbourne. Over 4 weeks went by no communicatio at all its a long story. It took 4 phone calls being called a liar etc. The only good thing was the delivery men . Never use Haggle co ever again Show details

TERRIBLE CUSTOMER SERVICE – Haggle co has the WORST customer service ever. My wife ordered some furniture from the woodville park branch and paid $650 deposit she then rang up and cancelled the order a week later , the stock wasn’t even delivered , they said they will keep the deposit in full . I then asked if we could use it for other furniture purchases and they said NO.… Read more

Then we rang back 2 hrs later and asked if we could still keep the original order and pay the balance due and the answer was NO .???? She had already cancelled it in her system so they will keep the $650 deposit and if we want any furniture we have to start again!! Never use them again.

Appalling customer service and delivery! Still waiting for the rest of what we paid for! – 13th of August we purchased a bed frame, two bedsides and a tall boy, all up around $2000, we opted for delivery for $100 fee and were told there would be about 2-3 week wait for it to be delivered. 2 weeks later we were told the things would be delivered by 11am, however they did not show up forcing me to take the day off work to wait, multiple… Read more

calls made advising the driver is on his way, then get told he forgot to load our items on the truck, the delivery came at 6:50pm without so much as an apology. but was missing the tall boy, Haggle CO advised they were waiting on stock and it would be delivered another month passed with no word from haggle co, we called to query where it was they advised they would deliver it next week but also claimed we would need to pay the $100 delivery fee again, which we disputed and they dropped, it is now the 17/10/23 and we are still waiting on a product that was paid for on 13/08/23 which they claim will now be next week which I am not holding my breathe on. I will be looking to press this with an ACL (Australian Consumer Law) claim as I suspect Haggle CO is in breach of quite a few of the consumer protection laws in place, and judging by the past reviews I am certainly not the first.

Dishonest/refused To Honor Warranty On Faulty Coils In Mattress – Worst warranty service ever, coils clicking/popping/clanking which always indicates faulty made coils or worn coils over the years in this case mattress being year & half old Luxor having 10 year warranty coils have completely failed to maintain firmness integrity as the Advertisement for the product says it does,coils have collapsed, soon as I… Read more

lay on the bed i sag in & they refuse to acknowledge this truth keep deflecting diverting away from the issue, Stay away from them they will not honor warranty

Appalling – 1 week ago I purchased a double bed from this Company, It was delivered yesterday in 3 boxes the delivery driver told me I had to assemble it myself. I rang the store and they said they could give me a number of a Company that could put it together at a cost but I would probably have to wait a while. I am 74 years old and have a bad back there is… Read more

no way I could put it together myself. I will never buy anything from them again, the person that sold me the bed should have told me I had to assemble it, if they had I would not have purchased it.

If you want to wait almost a year for a delivery then go for it! (Would have given 0 stars if was an option) – My parents purchased a bed for our daughter, as a gift for her birthday. They didn’t have the bed in stock, so my parents paid for it and waited for it to be delivered. This was in JULY 2022. We finally received the bed today - in LATE JANUARY 2023. Appalling service. I’m not usually one to comment or leave a bad review but after the amount of… Read more

inconvenience this has placed on my parents how could I not. Perhaps a note to your customers before they complete the final purchase on how long they would be willing to wait - as it could take 6-7 months before a delivery. What a joke. Would have been quicker to walk to China and back.

WOW NO BED & NO REFUND not the shop i expected.DISAPPOINTED, thoroughly hurt & will never go there or send anyone there – ordered a queen size bed from parafield shop to be delivered to noarlunga store, ordered mid oct, bed arrives at noarlunga store nov 22-23rd. so the noarlunga store tells me via phone call come get it..yehhhhhh. 5mins later parafield call me to say your bed will come in december, how can 1 person say its here & someone from a different shop say… Read more

SORRY but its a mistake, ok yeah right..without being talked over, interrupted when asking questions, it turned out to be a big argument, & i hanged up the phone in disappointment, now as for a refund well more delays they cant transfer my 300$ to my bank account cause of a portal???what is wrong with this company shop people, they love to see you when you have $$ but very uncooperative when you want it back what a complete let down..NO BED NO REFUND. oh btw order on line from another store company bed comeing from NSW.in 3working days..cheaper & better built.HAGGLECO can haggle out of my life..20thumbs down,disrespectful store

Terrible service – We ordered a bedroom suite from the Woodville store in October 21. Due to covid we expected delays and the stock arrived in March 22. At this time we made full payment of the furniture and Haggle Co offered to store it until our house was finished construction in July 22 as our build was also delayed with Covid. Our house is now ready and we went… Read more

to collect our bedroom suite that has been fully paid for and was in stock and apparently put aside in March to find out it was not there and had been given to someone else. There was almost no effort to resolve this matter for us after dealing with the store and also emailing the head office. Their best solution was to offer us display stock with absolutely no discount, refund or good will gesture. We are finally ready to move into our dream home and after ordering a bedroom suite 9 months in advance we do not have one. Will never shop there again

terrible terrible customer service – Adrian if you are reading this please take note, The service is now shocking would NEVER recommend this store to my friends again Show details

Terrible customer service – A lesson in customer care would greatly benefit the company. Non judgmental and compassionate approach has hurt no one ever. Good furniture, but your staff need training in customer service. Show details

13 years later and still as great as brought – Friendly & Professional staff at parafield. I brought bedroom suite as took 10% off as paid cash and after 13 years still as great as brought, with no problems and would buy again. Sad to read so many 1 star reviews. Hoping to buy a new lounge $3k and hope to get discount by paying cash again. Looking forward to your reply on my questions. Thank you Jean Show details ·  1

Very helpful staff but not very competitive pricing – Brought a rug that was ordered in for us in a specific size. Super happy with the rug but when we went to get another the prices were much higher even though ours wasn’t on sale. The staff are friendly and although the store layout is a bit dated it’s easy to find what you are looking for.  Show details

Will never purchase from here again – Purchased a lounge suite 12 months ago which fell apart with normal use I put in a warranty claim at the end of February and was only contacted about an assessment yesterday, I received the results of the inspection today, needless to say I WILL never purchase from Haggle Co again And you assessor need some lesson in customer service

Great service. Great product – I bought an Easy Go mattress in a box last year in May and loved it so much, I went back there today to purchase another one. Great service yet again. Good work Noarlunga  Show details ·  1

Not happy at all – Purchased bed 24th December sales assistant said they were not in stock but due mid January. It is the 31st January with no contact from them to us but i have phoned them 4 times to check when we can collect. They advertised bed on tv $50 less than what we had paid, i visited store next day. I asked if this bed was in stock and available today.… Read more

Sales assistant said yes, i replied we ordered this bed 24th December why have we not had a phone call to collect. He said he would check computer and said he did not know why. I asked if we could get the $50 refunded as they are on sale now and compromise on delivery as my husband wants to cancel and shop elsewhere. He replied it is a $75 fee to cancel, we will not refund the $50 as when you bought it it was not on special and no compromise on delivery as this is done by another company. I asked is there anything they were willing to do as a happy compromise, he said no read your fine print it is all stated in there. I said but you had not met your obligation as my invoice states "harlem bed on order due mid January". He stated it is still January, i said it is the 31st January are you sure there is nothing you can do for us as this is the first time we have shopped with you. He said no and handed me back my paperwork and said thank you have a nice day. First and last time shopping with you.

Terrible quality – Purchased a bed base and the slats are so cheap that they break so easily making for a very uncomfortable bed. Also the drawers at the end of the bed hardly even open. Would not purchase again.  Show details

unprofessional delivery drivers and management – I was made to feel like an idiot and was spoken to insultingly and degrading when I had a lounge delivered a few weeks ago , I broke down in tears and became very emotional the drivers were heartless and unprofessional when we purchased the lounge we asked if they could take our old couch outside as we both have injuries and are unable the sales… Read more

man said yeah sure these guys have been doing this for a long time if you ask nicely they will When they arrived there was no courtesy like hi we are from haggle co to deliver a lounge all that was said was we have a lounge to deliver RUDE . I asked what part is coming off first because one has to go out the back and the other in front. I then got told because of covid restrictions one said oh we are not allowed inside as of midnight last night and I said well you cant just dump it out the front ,I explained I had a test last week and I'm ok and one man said that's you we have our families to go home to RUDE . They then decided they would push it in my front door and dump it in the walk way as I was holding the door for them I was getting squashed against the wall I even had the box drop on my foot , the other part was just put behind my gate. After they left my husband rang and I was in tears he rang the Woodville office very angry . The sales lad rang one of the bosses she then rang the men and 20 minutes later they came back. They went straight to my gate and once again RUDE where do you want this other couch, I said in my back room where I asked earlier, one man said well are you going to open the gate RUDE then and I said I just have to come around and unlock it . one man said did you ring up and complain and I said no my husband did , and then the comment was our manager [name removed] rang and asked if we could come back she said we don't have to but we did just to make me happy RUDE. I then asked nicely before you take that in can you please take this small 3 seater out first one of the men said its not our job we are not removalists we are delivery drivers and also said don't you have a husband RUDE and I said yes but we both have injuries and we were told if I ask nicely you guys would do it . I emailed [name removed] one of the managers, and all I got from her was a pissy email saying our furniture Delivery guys don't have to bring the items inside they do it out of kindness she really didn't give a stuff about all the stress and upset caused to me by her staff RUDE. WONT BE SHOPPING THERE AGAIN

So poor quality and lier – I bought a 2 lounge from port road heggle . When i bought i paid for new items . But they sent to me display one . It looks to old .. and dirty as well . I contect with them second days . But they want to it is manufactured problem and no response. So rude as well . This is my frist shopping from heggle . Never come back again Anyway i keep all my… Read more

content information . I will content accc.i hope they can help to me . Poor quality , liar , expansive but very cheap and rubbish material.

Very helpful staff member Kim – Of all the staff members at the Parafield store I found Kim extremely helpful from the first minute I walked into the store. She handled my order professionally and friendly. Kim also kept me up to date as to when my furniture was going to be available for delivery. I had to deal with other staff members twice and found them very unhelpful and… Read more ·  1

made feel like I was an inconvenience.Kim is hands down the epitome of professionalism and friendly at all times. Haggle Co should be very grateful for her service.

Absolutely a joke – Bought a Luxor mattress last year and hardly used. Now the mattress sags in when lying on it (perhaps springs are faulty). Have sent photos and explained numerous times about the issue to Haggle Co and was told someone from Customer Service will call you back. More than a month now but no calls. We simply want to get a replacement. Next step will be a complaint to Consumers and Business Services. Show details

Haggle co – We love the lounge from haggle co and we had to assemble the lounge our self Show reply