I brought 3800 Eco Friendly Ceramic & Ionic 2100W Hair Dryer - Red × 1. Had previously the same hairdryer but unfortunately the lead split , but I had it for over 11years so it lasted a long time.Highly recommend hairhouse products and very fast delivery service.
Warning:they are scammers. Bought a hair dryer online and used it once and it was low quality bad product. I emailed them to return it and refund,they said no we don’t return used items. I said how can I know if it’s working or not unless I use it. They said matter is closed. I regret not buying it from a reputable supplier that respects the customers and takes responsibility of their products. I don’t recommend Show details
- +1
I ordered a Dyson Supersonic Hair Dryer (Black/Nickel) online from Hairhouse. The item I received had visible scratches and marks, and looked dusty — not brand new as advertised. After I returned it for inspection, Hairhouse claimed it was “not used” and sent the same item back to me. I’ve attached photos showing the condition of the dryer. Show details
Reviews with attachments
A couple of months ago, I colored my hair and immediately regretted it—not because of the color, but because of the damage it left behind. My hair became dry, brittle, and so hard to manage. It felt like I had completely lost the softness and strength I used to have. That’s when I decided to try the BondiBoost Rapid Repair Bond Builder + Shampoo,… Read more
and wow—total game changer. The shampoo gives such a gentle yet effective cleanse. My scalp feels fresh, and my hair no longer feels stripped or tangled after washing. But the real hero for me is the Bond Builder. After just a few uses, I could feel the difference—it’s like it’s literally rebuilding the structure of my hair. My strands feel stronger, smoother, and way less prone to breakage. It’s like giving my hair a second chance. Now, my hair looks shinier, feels softer, and I finally have that healthy bounce back. BondiBoost truly turned things around for my damaged, post-color hair—and I’m never looking back.
Pathetic – I ordered over $100 worth of hair products and because one product was flammable they used a courier service who in turn delivered the products to my addresss whilst I was working and let some thief sign for it. I found out this because I ordered similar products, was told one product was flammable and I replied to cancel my order. I received a… Read more
reimbursement straight away. I'm still furious about the first order. The signature doesnt look like my signature and after numerous emails back and forth to Hairwarehous, no resolution! Unbelievable. They didnt want to hear about it. Literally didn't take any responsibility.
Old hair tint – I received an over 4 year hair tint. I contacted Hairhouse by email to return it and get a refund but no attention was given. Show details
Very frustrated – I bought a paddle brush in February 2024 which was reasonably expensive. The brush was literally falling apart after 3 months. I tried to get a replacement and went through the right channels by sending photos and proof of purchase only to be told that it was nonrefundable due to hygiene reasons. I didn’t want a refund I wanted a replacement brush… Read more
but they wouldn’t do it and they don’t have a phone number to call. I was so angry so I called the company that makes the brush instead and they were more than happy to help.
Positive reviews
Fast Shipping, great deals – Ordered on a Monday, arrived the following one! (VIC - WA) very fast shipping, great deals and would purchase again. Also great quality products, so happy :) Show details · 1
Another great product from Kerastase – Genesis Homme shampoo really does deliver everything it promises, leaving hair feeling invigorated & healthy, highly recommended. Value for money as a little goes a long way. Amazing range of quality products from all the reputable brands available. Show details · 1
Hair care – My hair was pretty damaged so I purchase the intense hair shampoo,conditioner, treatment I am so pleased with these product my hair is so soft now !! Show details · 1
Negative reviews
Terrible – Ordered over $70 of product for Christmas in November and didn’t arrive. Courier service claim they delivered parcel in safe place yet was not delivered. Can not contact the courier company and Hairhouse won’t refund the money or help with a refund. Customer service has been limited unhelpful and very slow. Hairhouse ignoring my messages. Would not recommend or buy from here again.
Thank you for letting us know about this. Your feedback… Read more
Terrible customer service – I purchased a hairdryer online for my nieces birthday. It said on their website shipping takes 2-6 days but it took them 13 days to post the item and another 5 days to be delivered and the item arrived to late and wasn't needed. I tried to contact Hairhouse Warehouse for a refund but they ignored my messages. I ended up keeping the hairdryer for… Read more
myself but it was awful. The hairdryer costs $207 and my $40 hairdryer from Big W is so much better. I would recommend staying away from Hairhouse Warehouse. I would recommend Adore Beauty and Salon Warehouse.
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Beyond poor – Incredibly poor service (ie, complete lack). I bought some conditioner and for some ridiculous reason it was sent by Australia's worst couriers instead of AusPost. I still haven't received it heading into week 4, and there have been zero responses aside from one a couple of weeks ago that said they'd look into it. I can't contact the courier because there is no further information beyond a bot. I will never, ever use this business again.
Recent reviews
Terrible – Do not even bother ordering online from them.. despite many complaints they are still using the same dodgy courier service. If they actually wanted to rectify any of these issues they would have changed the courier service they use, but they haven't. Absolute joke! Stealing money from parcels being returned and not refunding customers.
Bad courier – I am past week 3 since ordering, heading into week 4 and still haven't received my order. Seems the courier delivered it to the wrong house as I saw attached picture, but I'm still no closer to resolving this. I will never do an online order with Hairhouse again because of the courier they use. Absolutely hopeless. Hairhouse said it would take 2 days to resolve, but here we are 3weeks and 3 days later. ... Show details
Hi Jane, We apologies for the inconvenience you… Read more
Hopeless customer service - unable to contact them and actually speak to someone about non-delivery of my parcel – Hopeless customer service. Unable to ring them about non-delivery of my order. Could only use "live chat" and had to wait on for over 30 minutes to get proper reply! The courier service they use is hopeless - Couriers Please. Courier did not even bother to buzz my intercom. I was home all morning so I know for a fact he did not buzz. Just a… Read more
lazy courier who could not be bothered doing his job properly! Will never use Hair House online orders again
Hi Kim, Thank you for sharing your feedback with us.… Read more (+2 replies)
Do not buy online!!!!!! – I bought almost $200 of dodgy products they won't let me return as I had thrown out the original plain cardboard box with no packaging inside already when I realised everything they sent me was already opened and used. All the products were not in their original packaging and were out loosely in this cardboard box with packing tape covering all… Read more
the lids. I naively threw away the packaging before taking photos as evidence as I assumed this was their attempt at eco friendly packaging. Bottles were covered in dirt and there were no safety seals on anything I purchased. I don't know what goes on in their warehouses, but beware because you won't be getting what you pay for!
Beware!! – If I could 0 stars I would, I paid $47 to have the item delivered same day….thats right….$47. That is a a rude amount to charge but for the sake of receiving it the same day I paid it. After placing the order I jumped on their online chat to make sure the order was all good to go and be delivered that afternoon. They assured me it was. They… Read more
took my money and did not deliver the item. I have been robbed of good money with nothing to show. The so called same day delivery is a money grab, dishonest and stealing without delivering what you say you can. You should be ashamed!!! Never again!!!!
Ripped off!!!! – Hair house warehouse, what a scam!!! Got a deal buy 3 pay for 2. Only 2 products arrived. When I asked for a refund, I was told it was change of mind purchase and I had to pay to send it back.l, then was told they would not send my 3rd item out free of charge, I also had to pay for that in the mail. I only purchased the products due to the get… Read more
3rd item free. Would never trust their scamming sale advertising again. Will not be purchasing from them again. SCAM SCAM SCAM
Expensive AND terrible customer service – My husband purchased a Muk hairdryer for a gift for me. Upon unwrapping at Christmas I discovered they did not include the promotional free Muk thermal protection products largely advertised on the box. My husband contacted them, they responded asking for photos of the box and invoice. He complied. Then they replied saying the promotion is over… Read more
and they no longer have the gift pack in stock! After looking at their website I saw they certainly DO have it in stock. I write back showing them a screen shot of the gift pack and the email bounced back like they blocked my email address! Not only was the hair dryer $50 MORE than any other site online, but clearly they do not honour promotions! I will NEVER use them again!
Hi Renee, Thank you for bringing this issue with the… Read more
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Second Order I’ve Placed – I placed an order for several Muk products as the original stores I wanted to purchase from were sold out. My previous experience with the online Hairhouse Warehouse store was negative as I received damaged products, but I decided to go ahead anyway and give it another go as that was several years ago. I received three out of four items damaged… Read more · 1
and originally posted a bad review.
I decided to reach out to customer service and a lady named Natalie was extremely helpful, and re-posted all the damaged products free of charge. I really appreciate the fast help especially leading up to Christmas and would use Hairhouse again after the customer service I received. Thanks :)
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Excellent straightener – I wanted new hair straightener so I Googled Diva hair straightener and the Hair house website was the first site that came up. Easy to navigate and easy to order with free postage for this item. Show details · 1
Looking forward to trying a new product, for me! – Can't complain about the service from you at all. Australia Post is another matter as I'd been waiting for a notice to be left in my letter box if we just happened to be out at the time of delivery, but that didn't happen. So I checked the delivery status online only to find it had already been delivered to North Turramurra PO ... so finally… Read more · 1
picked up the package this morning ... I'm sure Australia Post work "persons" find it easier, later in the day, to just dump it all at the Post Office! Not happy with their efforts at all. I've enjoyed a sample of the products I've purchased, so looking forward to trying the supplementary products included with the shampoo & conditioner. Many thanks, Pam
I love Hairhouse Warehouse so much – It was very easy to navigate through the online store and find the item I wanted to purchase. there was such a big range of items that I didn't expect to find. Show details · 1
Fantastic product and customer service! – I received my order so quickly and it looked fantastic in the box. It is a present for my daughter so she hasn't used it yet! Very happy with the presentation and customer service online. Alicia was fantastic, friendly, professional and patient! One very happy customer :-) Thank you! * Update...such a fantastic product, my daughter's hair has never looked so good. She loves them!!! Show details · 2
always reliable – website is easy to navigate as I always know what I want, then once I place the order it arrives so quickly, its great. the products are reliable and the range is suitable for my needs. I will continue to order in future. Show details · 1
So easy to order and delivery is super quick – First time I ordered online from Hairhouse and it was super easy. I found everything I needed with all the information clearly listed for each item. Fantastic value and sales are always happening so I got all my Redken products at bargin prices. I also got to look through all the other products they have on offer - so many! Found they also have… Read more · 1
MilkShake and Eleven my other go to's so very happy I found that out! Shipping was also super fast, within 3 days I had my products in hand.
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Very disappointing – The products I ordered arrived ‘damaged’ and were so dirty I could not be confident using them. Trying to resolve the issue through the online customer service department was beyond disappointing. They were unhelpful, uninterested and rude I shall never purchase anything from this company again because of it. Show details
Hi Cherie, We are sorry to hear about your experience!… Read more
Best hair products for my personal use – Love the way my hair feels after using these products. I've been using this brand for many years and really see the difference if I change products. Show details · 1
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Hi Therese, We appreciate you taking the time to… Read more