Harbour ISP

Openetworks had an outage in my town. After it was restored my modem would still not work. Mae Baldoza was nice friendly well spoken and very helpful. She deserves a day off with pay.

Connection is very fast! Loading time is minimal, almost none. No drop outs and easily connected.
No issues with service or company. Fats and accurate response from Belle and the team.

Tech Support provided clear feedback on outage status and ETA. It went online 4 hrs earlier. Didn't expect a follow up but TS called the next day to ensure issue is fully resolved. Good one.

My landline ceased to work. I contacted you and was passed to Rey. Rey spent over an hour trying to fix the problem. He then spent an hour off line working on a solution. It now works. I commend Rey for his patience and careful help and polite manner. Certainly way above the help I used to get from Telstra.
I am also very pleased with the promptness of answering my phone when I ring your company.

We have had internet supply issues in multiple locations. The Help Desk Team (esp Paul Non) have been amazing in resolving these issues promptly. Mainly OPTICOM related not Harbour ISP.

Aila was very attentive, super helpful and efficient in connecting my NBN
So far I have not experienced any drop outs and the connection is very strong and fast
Thank-you to the technical support team and Aila

Mae was very quick to fix my NAT type issue and stayed on the line to make sure that is was working. Great service and a prompt resolve. Thank you Mae.

Aila assisted me with resetting my customer portal password, and did this quickly and very effectively, very happy with the assistance I received, and was able to access my account after

Aila's resolution of my email access issues today was excellent . Her patience and competence was exemplary. I have always been impressed with the companies Help Desk service and today's help was another example. A huge thank you.

connection is stable have had no dropouts, there was an account issue where im on 100/50 plan but my speed was incorrectly set to 50/20, Dennis from the service team fixed it for me in minutes

The customer tech support is both efficient and friendly, assisting me with the connection to a non standard router. I am also very happy with the fixed wireless internet service.

the staff was so much patient from your tech support, and thank you for your excellent service. my wifi connection issue was resolved perfectly. I don't have any issue with the service. perfect

Uninterrupted connection. One issue that was resolved in under 5 minutes. Internet connected promptly. 4k connection remains uninterrupted. Customer service A+ level. Thank you Francis for your service and professionalism

Carlo , customer service representative has helped me to get the wifi issue resolved . Very happy with the service now

Initial internet speed wasn’t great but now speed also is good
Thanks Carlo

I spoke to Francis last night about an issue with our emails. He was extremely helpful and patient. The problem was resolved and we are very happy with the outcome. Thank you

I've had slow speeds for months now. Download 1.16 upload 4.55....cant even run 2 computers at the same time.....I will be cancelling and moving to a provider who actually provides

Since moving to the NBN, I had issues with my original NBN provider, Amaysim, so I switched to Harbour ISP.
I have found Harbour ISP to be one of the better Companies to be with. They are AUSTRALIAN. There are no language problems.
Moving over was easy. There were some issues with 'speed' but a call to Harbour was met with a desire to assist and we worked through the problem. They had to get NBN to come out (a couple of times) but this was easy (and promptly) facilitated.
I am getting (regularly) 40 Mbm (download) on my 50 Mbm plan, which is acceptable.
'Paul' was courteous, helpful, knowledgeable, and sympathetic. He actually made 'follow-up' calls to ensure my satisfaction.
Am I happy with the service? Yes, I am.