Harbour ISP

Service on the provisioning team from a gentleman called Isaac, went above and beyond to ensure that I had my communications issues solved with the LBNco, very thankful to him.

I had the pleasure of dealing with Matt Celeste on Saturday the 17.07.3021 and he went above and beyond to help me out with my plan upgrade. I would definitely recommend this company to any of my family and friends.

They have the worst and most unreliable service! Internet outage occurred 3 times in a week! They closed the live-chat and no one picked up the call (10 times attempt).
Also, very severe packet loss and dropout issue everyday! To have such bad internet during lockdown and people working from home is the most ridiculous thing ever!

I was having trouble with my internet as I moved unit. I got through to Connor who stayed back extra hours at work to help me out and he was very patient and excellent with his instruction.

Do not go for this connection. They won't answer your calls but charge you money on time. Their technical support team has no clue what they need to do or say. I have spent hours on hold but here I am even after activating the connection 10 days prior to move, there is no internet. No number where you could speak to them.

I have recently signed up for LBNCO 50 for 2 years. However, since the day one, my internet has been less than 15Mbps and it's never been above 20Mbps.

When I tried to get their service, their customer service was amazing.
They were friendly and their response was very quick, which is why I decided to use their service.
However, once I singed up, and tried to contact them for the internet issue, they simply never reply.

I have emailed them twice, called them (waited for more than half hour - no one answered).
Very frustrating and don't know what to do... If I cannot get what I'm paying for, I would like to change the company. But I'm afraid they will charge the fee for breaching the contract.

The guy helped me in best possible manner and resolved my query professionally. Great experience as i was in a urgent requirement for the introduction to get connected. Really helpful.

Uniti are second-rate service provider who show they have no respect for their customers. I spent most of today listening to your horrible hold music as I was still waiting for a resolution to my ongoing internet issues . Your technician Matt in level 2 team told me to buy a new modem as he said my old one did not and never has support 100mb on wireless even though I explained to him I have same issues on my desktop direct connected with wire and 2 months ago when we joined we got the correct 100mb and have never had a problem before. He kept r...

Since posting my original review, I have had time to revise my opinion of Harbourside ISP, at the time my problem with occurred there were major problems with the National Broadband Network, which affected not only this ISP but others. It was extremely difficult in getting through to the company and I tried emailing them, I eventually got through to a senior member of staff, the issue was not resolved that day; and due to work commitments I was not able to be at home to resolve the issue in the days following.
I was contacted by Jaekob the sen...

Two days into using Harbour ISP and I'm already disappointed by support.

I'm paying for the fastest tier LBN Fibre but am getting the slowest tier speeds. Emailed support and received a response 3 hours later. Support is supposedly contactable via email 24/7 but still haven't received a response to my reply.

Looks like the tech support number doesn't work. Called the number up yesterday and was placed in a queue for a long time. Recording said that I can request them to call back by pressing the number one on keypad. Pressed number one and received a callback immediately which simply put me back into the queue! Tried calling them again during their office hours and still can't get through to a human.

New customer, I needed assistance setting up my modem and configuration. The agent on the phone took her time and talked me through it! A grade service. Very well trained and professional staff.

Spoke to James over the phone, was fantastic and sorted my entire new connection effortlessly getting me a great deal and explaining the terms of everything very clearly, the pleasantness of James’ service is the specific reason I chose to go with harbour.

New customer that wasn’t sure how to get started, support from Aiman over the phone got me up and going with ease. Haven’t really had enough time to see how speeds are.

This review is for the customer service I received today. The consultant's name is Jaekob and I was very pleased with the assistance I received from him. I wanted to provide feedback on the high level of customer service Jaekob provided in assisting me with my upcoming move of my internet service and arranging a more suitable plan. Very happy with his friendly and professional approach.

Was so overwhelmed by the customer support. So surprised and cant thank you enough customer service. They read my review, made contact and then rang with satisfaction just to make me HAPPY. Thank you thank you