in almost 12 months we have had only the one outage. this was dealt with exceptionally well with just one phone call to Harbour isp. We had a bit of a wait for the phone to be answered, but overall very good
The best ISP for Opticomm FTTH connections
I initially struggled to get my home connection set up through 2 other providers. Number 46 in the queue with Exetel – couldn't find my address on their system. I waited for 2 days, no response from them. iinet's tech support is poor and their lack of an unlimited plan isn't ideal.
Tired of being messed around Exetel, I thought I'd try Harbour ISP. I spoke with Aimee Mitchell and explained the troubles I'd had with Exetel and iinet and she just knew got what what going on. She'd hooked everything up whilst I was on the 20 minute phone call.
I had a couple of issues once I got around to setting it up (partly my fault with my BYO modem and because I was rushed moving house at the time), but their tech support wait time was always under a minute and they were excellent at helping me get things sorted.
Running like a dream now. Great speeds, great service. I'm totally won over.
Thank you again Aimee!!
We are using this close to two months, during which we did not experience any noticeable connection or speed issue. I'll like to thank Jane Kinsey and Grace Garcia for their super responsive service that made purchasing and provisioning a very easy task for us.
Thanks for Francis helped me solve the problem.
I am the new member of Harbour ISP. I applied the account but it doesn't work. I call the support. Francis was answering the phone. He helped me solve the problem and very patient to call back until my Internet was working. Thank you so much Francis.
Simple to set up and great service
I have just moved home and have decided to go with Harbour ISP for my wireless internet. From my first phone call everything has been super simple. Grace took charge of my order and had my router delivered to my address within 48 hours. She rang me to make sure I had received the router and that I was ok to set up the service. She then rang again 24 hours later to ensure everything was working and I was happy. How’s that for superior service! The internet is super fast and extremely reliable. The price couldn’t be matched by any of Harbour ISPs competitors. One very happy new customer.
Amazing, personable service
Glenda rocked! The assistance she gave me whilst i completed my online order was one of the best experiences I have had with a sales team. I cannot wait to start my service with you guys. Thanks for the great first impression.
Starting today - so far fantastic!
I tried to connect my new modem - just received from harbourisp - and had some problems, which were very quickly and friendly resolved by Aila. Thank you very much! I am now looking forward to a better service and connection than by my previous provider (dodo)!
Great job Joe and grace
No we have not had any problems yet.
Joe Mifsud and Grace Garcia have been very helpful and have gone above and beyond for my family & I really appreciate it.
Awesome support of Harbor-ISP.
it only took 15 mins to get Broadband connection enabled for me..i would like to appreciate Glenda who took ownership and made it possible...!! So far the quality and speed of connection are good.
Could be faster but on the whole quite satisfied
I have had the occasional drop out but any issues have always been dealt with excellently. Nino helped me today and he was very courteous and professional in every way.
Robbers charging for what's not supplied
Peak data times start at 7 am it is now 5:58 am and I have peak data added to my account any wonder I am using my data allotment this is happening every day and conformed by Tech support I have screen shots of data map and calendar to show dates, this is charging for something they are not suppling. Please check your data useage early in the morning after 5 am and before 7 am and see if you are being robbed also. This means my peak data is being used up and we get throttled before we should Please everyone check your data usage
Pleasant and patient service over the phone. Problem fixed and knew exactly what to do to assist me. Very thankful to have internet up and running again. A pleasure to have a happy service provider
Support was excellent
Needed support with Outlook. Got onto someone straight away. Justine was very helpful and fixed the problem within minutes. Very patient and very polite.
Amazing Customer Service!
I could not recommend Harbour ISP more! From my initial call to getting my internet connected was so quick and painless! Grace from Customer Service was incredibly helpful and kept me up to date throughout the entire process. When I did have questions, team were always easy to contact (almost no wait times). I was really impressed that they even sent out Leon (the worlds friendliest technician) to install my router and check that everything was up and running for me! The internet is super quick even with 4+ devices connected!
Exemplary and professional service
The phone call made was due to my internet service being down. Nino was very thorough and professional in his approach to resolving the issue. He had me doing stuff which, at first I was quite annoyed and frustrated but he had the patience and understanding to get me through it. I have no regrets whatsoever with this service provider - highly recommended!
Fast and reliable internet, with outstanding customer service
The team at Harbour ISP, especially Grace and Ais, have been outstanding in assisting me in getting my connection up and running. The speed is fantastic and the service very reliable. I wouldn't hesitate to recommend them.
Sorry not sure what my NBN listing is above but this morning my phone line was dead
After receiving text from harbourisp I called and arranged update which was done by Paul remotely yesterday. This morning my phone line was dead. Called and Mae fixed my problem remotely.
Amazing service, fast response, will definitely Recommend
Habour ISP is a great service provider, they have the most professional team who response my queries within minutes, special thanks to Grace and Aisan for the great support, great experience. Thanks Team.
Great customer service! Approachable, very helpful and patience.
Prompt assistance from the staff. Approachable, helpful and great customer service. Great technical support! I have the issue to set up after my son accidentally reset the modem. They helped me through very quickly! Well done!
Help from Francis to activate my internet
Optico had told Harbour that they had connected my Fibre to the premises but they had not.
Francis walked me through troubleshoot steps with confidence and ease.
Once we realised the issue was at Optico's end Francis followed up with them and it was sorted very quickly
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