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Very happy customer thanks to Shamim
Shamim in support gave me a hand with everything today from my billing to my computer set up he was very patient and helped me when I struggled. He was exceptional and could grasp that at 62 I would need to be guided slowly. He not only got my Netgear working on my ipad and and new PC he also explained to me my bills to for this month. You need more people like him! Keep it up champ.
1 comment
JamesSydney, NSW
- ADSL
- Verified customer
Mitch and Shams are heroes.
These guys fixed up my issues with patience and professionalism. Absolute legends. Within a few minutes of my online enquiry I had a call from these guys helping me out.
1 comment
Harbour ISPHarbour ISP
Hi James, thanks for taking the time to leave such a positive review today! I'm glad to know our Customer Service team has been able to provide you with a memorable customer experience and your querie...
Read mores are now all resolved. I'll be sure to pass this review on to Mitch & Shams to ensure these kind words are seen. If you ever need us in future, please don't hesitate to get in touch as we would love to be of assistance.Legendary Sham
Sham in the uniti advanced IT team helped me out I was in kind of a pickle and Sham jumped straight into helping me. He was very willing to help and got me online. I am so impressed by his support I offered to send him a 6pacl and you know what he said enjoy it yourself and think of me tonight I’m drinking in honour of sham.
1 comment
Harbour ISPHarbour ISP
Hi Rolland, thanks for taking the time to share your experience. I'm glad to know Sham's has been able to resolve your queries and your connection is now online! I'll be sure to pass this review on to...
Read more Sham's and his managers to ensure these kind words are seen. If you ever need us in future, please don't hesitate to get in touch as we would love to be of assistance.Find out how Harbour ISP compares to other Internet Service Providers
Know better, choose better.
Hooray I'm finally online thanks shamim
Finally online after placing my order very thankful to have dealt with Shamim in your support team he was very kind-hearted and understanding. He was super easy to communicate with he didnt mind helping me through email. Very tech savvy guy and all round super star knowing you have a shamim makes me feel like I made the right decision switching iver from Optus.
1 comment
Harbour ISPHarbour ISP
Hi Jacko, Welcome Aboard! I'm glad to know Shamim has been able to provide you with the world class customer service we pride ourselves on providing and that your queries were all resolved. I look for...
Read moreward to many more positive memories to come! If you ever need us in future, please don't hesitate to get in touch as we would love to be of assistance.Michael O.Mid North Coast, NSW
Tech support = Shams is the man!
Shams helped me out today to connect the internet service to the new router. Top bloke resolved the issue quickly. Can't thank you enough for your help.
Cheers Shams!
Regards,
Michael Ostryzniuk
Technical Director
Altitude Cloud Solutions
1 comment
Harbour ISPHarbour ISP
Hi Michael, thanks for taking the time to leave a review for Sham's today! I'm glad Sham's has been able to resolve your queries and you're now online! I'll be sure to pass this review on to Sham's to...
Read more ensure your kind words are seen. If you ever need us in future, please don't hesitate to get in touch as we would love to be of assistance.Tharini G.
- 2 reviews
DO NOT USE THEM FOR LBN!
I bought a new apartment that only has LBN fibre to the building. I thought I did my research when I chose Harbour ISP for my LBN provider.
I signed up for the 24month contract and they sent an invoice for the $300 new connection fee plus, one month and one day of my plan, which I paid. I was supposed to be connected on the 12th February 2021. It’s now the 1st of March and I still don’t have internet.
I’ve sent 4 email support requests which I have not had a response to. I requested a refund in the last one. They said someone from the team would contact me. I have not had a call.
I can’t speak to their other services but would strongly recommend you DO NOT use them for LBN.
1 comment
Harbour ISPHarbour ISP
Hi Tharini, thanks for taking the time to leave a review. I have attempted to locate your account however was unsuccessful due to the limited information from Product Review. Are you able to respond o...
Read morer provide us with a message of your account details and best contact number? It's important I contact you as I want to have this experience mended and resolved, this experience is nothing that myself or any other leader in the business want to see and I want to be able to have this resolved for you. - Jaekob (Customer Experience Manager)Fantastic customer service!
Shams was the operator I spoke to on the phone today, he was so helpful helping me switch my current modem over and configure it. Made it very easy! Thankyou Shams!
2 comments
Harbour ISPHarbour ISP
Hi Stephanie, thanks for taking the time to leave such a positive review today! I'm glad to know Shams has been able to assist you with your queries and has provided you with a memorable experience. I...
Read more'll be sure to pass this review on to Shams to ensure your kind words are seen. If you ever need us in future, please don't hesitate to get in touch as we would love to be of assistance.Thankyou Jaekob! I’m wishing I found your provider a lot sooner! Absolutely pleased with the service.
Local Au owned , Shamim L2
Very happy with Harbour ISP and in specific the assistance provided to me by your level 2 specialist Shamim, he truly gave a damn about me as a customer and quickly rolled his sleeves to help.
1 comment
Harbour ISPHarbour ISP
Hi Clayton, thanks for taking the time to leave such a positive review for Shamim today! I'm glad to know Shamim has provided you with the World Class Customer Service we pride ourselves on providing ...
Read moreand your connection issue is now resolved. I'll be sure to pass this review on to Shamim to ensure your kind words are seen. If you ever need us in future, please don't hesitate to get in touch as we would love to be of assistance.Helpful customer service
I've had phone help with Shamim and his team numerous times now and they've always been professional, polite and helpful. Walks you through everything. Love that they're local here in SA with a local call service!
1 comment
Harbour ISPHarbour ISP
Hi Jeremy, thanks for taking the time to leave such a positive review for Shamim today! I'm glad to know Shamim has been able to provide you with the world class customer service we pride ourselves on...
Read more providing and that your queries are now all resolved. I'll be sure to pass the review on to Shamim and his managers to ensure these kind words are seen. If you ever need us in future, please don't hesitate to get in touch as we would love to be of assistance.Find out how Harbour ISP compares to other Internet Service Providers
Know better, choose better.
Shams made our day by getting us online
Spoke to shams who gave my my login for the router and guided me through the set up he was very helpful. Getting fast speeds shams was great made my day.
1 comment
Harbour ISPHarbour ISP
Hi Osborn, thanks for taking the time to share your experience with Shams! I'm glad to know Shams has been able to assist you getting the query resolved and you're now all online. I'll be sure to pass...
Read more this review on to Shams and his managers to ensure these kind words are seen. If you ever need us in future, please don't hesitate to get in touch as we would love to be of assistance.Appears to be working very well
Reliable connection. Only new to the service. Will keep an open mind. Will monitor over the next few weeks and will let you know if any thing changes. I am happy so far.
1 comment
Harbour ISPHarbour ISP
Hi Graham, Welcome aboard! I'm glad to know that the service has been performing to expectations and the connection is running smoothly. I look forward to many more positive memories to come!
If you...
Read more ever need us in future, please don't hesitate to get in touch as we would love to be of assistance.KirkSydney, NSW
Shams fixed the Outage incredible
Emailed your company spoke to shams who must have of done something right as my whole apartments internet came back on. I was very impressed by this the moment he said it was fixed the guy across the hall from me and guy next doors internet started to work. Shams is a genius gotta tell you that!!!!
1 comment
Harbour ISPHarbour ISP
Hi Kirk, thanks for taking the time to leave such a positive review for Sham's! I'm glad to know Sham's has been able to show his technical ability and have this resolved for you! I'm pleased to know ...
Read morethis has all been resolved and you're back online. I'll be sure to pass this review on to Sham's and his managers to ensure these kind words are seen. If you ever need us in future, please don't hesitate to get in touch as we would love to be of assistance.Shamim in Uniti/harbour
Great to have dealt with Shamim in Au Technical team for once I could understand the person on the other end of the phone. Shamim was great did me internet up for me and told me my bill this was good I dealt with a man.
1 comment
Harbour ISPHarbour ISP
Hi David, thanks for sharing your experience with Shamim! I'm glad Shamim has been able to assist with these queries whilst providing you with a memorable experience. I'll be sure to pass this review ...
Read moreon to Shamim and his managers to ensure these kind words are seen! If you ever need us in future, please don't hesitate to get in touch as we would love to be of assistance.Shamim Webchat
We have only just got onto Harbour at our new home and we are very happy with the connection and its people we have been in correspondence with Shamim over webchat/email he was with us every set up of the way he was truly dedicated to us we where not just a number or statistic to him that was clear from day one. His customer service and IT are best we have had from an ISP to date. We would like to take the opportunity to make sure shamim knows our gratitude.
1 comment
Harbour ISPHarbour ISP
Hi Van, Welcome Aboard! This is what we love to see. I'm glad Shamim has been able to provide you with the World Class customer service we pride ourselves on providing. I'll be sure to pass this on to...
Read more Shamim to ensure these kind words are seen. If you ever need us in future, please don't hesitate to get in touch as we would love to be of assistance.PreyaVictoria
- 2 reviews
- 1 like
Customer service never responds or sorts my technical issue
I have just been using harbor ISP for 3 months now and there has never been a month with good service. I have been calling the customer service often and I provide them with all the details they want but they never respond or even fix the issue. I have a trail of emails with me asking for an update everyday with no response. I would not suggest anyone else to use this network. I get hardly 25 mbps on a 100mbps plan.
1 comment
Harbour ISPHarbour ISP
Hi Preya, thanks for taking the time to leave a review. Hearing a negative experience like this is something we never want to hear. Are you able to reply or send us a message with your account details...
Read more and best contact number as due to the limited information on Product review I've been unable to locate your account. I want to get in contact with you to have this experience mended and get a resolution to your connection concerns. - Jaekob (Customer Experience Manager)Find out how Harbour ISP compares to other Internet Service Providers
Know better, choose better.
Shams is KING
Shams responded to my email almost a minute after I put in my request for help in setting up the Google Nest router. Shams straight away knew what had to be done and guided us even pointed out dns settings to prevent future delays. Shams is KING of the Router and KING of UNITI.
1 comment
Harbour ISPHarbour ISP
Hi Zue, thanks for taking the time to leave such a positive review for Sham's today! I'm glad to know Sham's has been able to help get your Google Nest up and running and your queries were successfull...
Read morey resolved. I'll be sure to pass this review on to Sham's and his managers to ensure these kind words are seen. If you ever need us in future, please don't hesitate to get in touch as we would love to be of assistance.Mel KayCentral West, NSW
- 2 reviews
- 1 like
- NBN 50 (Standard Plus)
- Verified customer
Started out good but turned to crap
When we signed up the service was great no problems but slowly we started getting more and more drop outs and really slow speeds I would lodge a complaint they would have a look and say there was nothing wrong with it but my end was very very slow. In the end I had more down time than online but never any issues that could be seen my test history says otherwise
2 comments
Harbour ISPHarbour ISP
Hi Mel, thanks for taking the time to leave a review. Hearing a negative experience like this is something we never want to hear. Are you able to reply or send us a message with your account details a...
Read morend best contact number as due to the limited information on Product review I've been unable to locate your account. I want to get in contact with you to have this experience mended and find a resolution to your connection concerns. - Jaekob (Customer Experience Manager)Hi Jaekob thanks for reaching out but I’ve since left Harbourisp and use another provider now that experience to was not a pleasant one either but it’s all done now so no need for any further action
Cheers Mel
Review collected in partnership with Harbour ISP
Shams saved my butt
Just started working again and was struggling to pay my bill i emailed in and shamim helped me out with extension he was nice and did not judge me. Its nice to know their are still decent people like shamim around. Thanks for your kindness Shamim.
1 comment
Harbour ISPHarbour ISP
Hi Wren, thanks for taking the time to leave such a positive review for Shamim today! I'm glad Shamim has been able to help you get the account query answered and resolved. I'll be sure to pass this r...
Read moreeview on to Shamim and his managers to ensure these kind words are seen. If you ever need us in future, please don't hesitate to get in touch as we would love to be of assistance.Brenton D.Sydney, NSW
Incredible Assistance from Technical Support
After changing our plan, there was some issues with the Router which created an issue with our internet. After some initial hiccups with records of phone calls etc, I was assisted by a number of really professional people. These were, Brenton, Jessica & Connor from level 1 support. Once it was established that the issue needed escalating to level 2, I was assisted by Isaac, who was absolutely amazing in assisting in establishing what the issue was and then also assisting in getting the new Router up and running and ensuring the connection was restablished. So to Isaac, Jessica, Brenton and Connor, a huge thank you. Enjoy the rest of your weekend guys, you have definitely deserved it.
1 comment
Harbour ISPHarbour ISP
Hi Brenton, thanks for taking the time to leave such a positive review today! I'm glad to know that our Support teams have been able to provide you with the World Class Customer service we pride ourse...
Read morelves on providing on each call. I'll be sure to pass this review on to the team and their managers to ensure these kind words are seen. If you ever need us in future, please don't hesitate to get in touch as we would love to be of assistance.Once very good now with uniti rubbish.
After years with harbour we are now looking for new provider service has gone to hell in last month no wonder uniti is below 4 stars. do not respond or if they do fail to address issues that have been ongoing since 3 Feb 21
1 comment
Harbour ISPHarbour ISP
Hi Colin, thanks for taking the time to leave a review. Hearing a negative experience like this is something we never want to hear. Are you able to reply or send us a message with your account details...
Read more and best contact number as due to the limited information on Product review I've been unable to locate your account. I want to get in contact with you to have this experience mended and find a resolution to your current concern. - Jaekob (Customer Experience Manager)Questions & Answers
Maccas Friesasked
I like to take this opportunity to thanks Sham in fuzenst IT your a leg mate, this guy gave us a hand in a time of need in a tome for Netflix and Chill the man was sensational to deal with i hope he gets rewarded
No answers
Henryasked
Can i pay @ P.O.
1 answer
Harbour ISPHarbour ISP
Hi Henry, Unfortunately no, you can pay at a Commonwealth bank, or via BPAY or EFT, these details are on the bottom of your invoice. Thank you
Tausaga Fagaioasked
are you a reliable provider for internet. Can you be contactable when we need help, or just to get people to use your service at the first time
2 answers
Hi Tausaga, every time I have had issues with my account or something technical the people here always did their best to sort stuff out straight away. I have been with them for 18months and their customer service has just gotten better in that time but as you know everyone's experiences are usually different. Hope this helps.
Harbour ISPHarbour ISP
Hi Tausaga, Thank you for your question, we have thousands of customers that find Harbour ISP reliable for their internet service. If you require technical support, our teams are available 7 days a week till 10pm each night. Our customer care and accounts team are open Monday to Friday from 8.30am to 5.30pm All our teams are happy to help if you ever need to call, we hope to have you as a customer very soon, Regards Harbour ISP
Details
Harbour ISP ADSL4.4(44) | Harbour ISP Fibre4.2(296) | |||
---|---|---|---|---|
Category | Internet Service Providers | Internet Service Providers | Internet Service Providers | Internet Service Providers |
Standard Monthly Price | $69.00 | $89.00 | $49.00 | $69.00 |
Promotional Monthly Price | $65.00 | |||
Promotional Offer | Order by 31st December and get $80 credit | |||
Max Download Speed | 50 Mbps | 100 Mbps | ||
Max Upload Speed | 20 Mbps | 40 Mbps | ||
Service Type | NBN | NBN | ADSL | Fibre |
Packages Available | Bundle and Standalone | Bundle and Standalone | ||
Contract | Monthly and Set Period | Monthly and Set Period | Set Period | |
Data Allowance | Unlimited | Unlimited |
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Harbour ISPHarbour ISP
Hi Robert, thanks for taking the time to share your experience with Shamim today! I'm glad to know Shamim has been able to assist you with your queries, whilst providing you with a memorable customer ...
Read moreexperience. I'll be sure to pass this review on to Shamim and his managers to ensure these kind words are seen. If you ever need us in future, please don't hesitate to get in touch as we would love to be of assistance.