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Harbour ISP
Fibre, Sky Muster, Fixed Wireless NBN (Plus), NBN (See All)Reviewer Photos & Videos
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Peter gave me a smooth and easy customer service experience. The mandem explained everything I needed to know in a clear and simple way. He even helped me out with internet transactions and smoothly dealt with a little error in my account.
- Customer Service
- Incentivised Review No
Eu-Jin was patient and was always willing to go out of his way and help. Really appreciate his care and commitment to achieve the outcome needed! Very happy with his service and many thanks for helping me!
- Incentivised Review No
Hi Brendon,
That's great to hear!...
Read moreReally glad you've getting the level of service we aim to provide -Jesse
Fixed my issue very quickly and easily. Thanks a heap Joe
- Value for Money
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Hi Sandy
That's excellent to hear! Exactly the kind of experience we aim to provide!...
Read more --Jesse
- 4 reviews
- 9 likes
worst support ever after long delays on the phone several emails no reply I have cancelled poor speed just rubbish
- Incentivised Review No
- Adequate Speeds No
Hi STU,
I'm incredibly sorry to hear this is your experience, are you able to provide an account number?...
Read more I'd love to get this resolved for you --Jesse
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Had a landline for 4 years with Harbour. It went down and rang local Harbour technican, Col and he took a week to arrive, less than a week later it went down again. rang Col...ditto. Less than a week down it went again. No repect for Harbour so we canned it and took a mobile plan. I sent emails to support and never got a reply other than to say we got your email.
- Value for Money
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Hi Tom,
I'm sorry to read that you have had a bad experience. Could you please provide your account number, I would love to touch base with you about your account and concerns.
--Aaron
Sorry too late. Spoke to Peter in your office, voiced my concerns and cancelled the Global landline.
Hi Tom,
I'm very sorry to hear that, ...
Read more if you ever change your mind please do let us know, I'd love to correct this for you --Jesse
Just got connected and called in to see if my current hybrid router was compatible (it wasn't, but it was a gamble on my end anyway), spoke to Anthony at Customer Support who was fantastic in explaining the ins-and-outs of what I need to do and how to ask for the right hardware. Thanks heaps, Anthony!
- Customer Service
- Incentivised Review No
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Hi Matt,
Thank you for taking the time to leave a review for Anthony, we are glad to hear you have enjoyed the service with us!
I'll make sure this gets back to Anthony!...
We lost internet connection around 6:30 pm last night. Unable to phone or email to report until this morning. Anthony then talked us through checks to reconnect. He was most patient and courteous. All good now thanks to him.
- Incentivised Review No
Hi Noel and Christine,
Thank you for taking the time to leave a review for Anthony, we are glad to hear you have enjoyed the service with us!
I'll make sure this gets back to Anthony!...
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Peter was wonderful to deal with. He made the process super easy.
- Value for Money
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Hi Malika,
Thank you for taking the time to leave a review for Peter, we are glad to hear you have enjoyed the service with us!
I'll make sure this gets back to Peter!...
- 2 reviews
- 2 likes
Have been in a rental which had a private fibre network. There were limited options and chose Harbour ISP, being one of the cheaper options. The actual fibre speed and service was ok, but bear in mind the infrastructure to bring that speed is provided by the company who own the fibre network. We certainly experienced quite a few initial dropouts, but things did seem to settle and as far as having a fibre connection that worked it was ok.
We were using the service during the extended lockdowns in Victoria and was needing to use the education...
Read moreal service 'See-Saw'. Whilst viewing material from 'See-Saw' was ok, when trying to upload the service seemed blocked. Customer Support were notified about this, and their process of customer support is to get you to download an app, spend your time going to different locations in your home and then needing to send them data. Even then they still could not fix the issue, and we were left with relying on hotspotting with phones to upload work. What was not great was the fact that we requested a phone service as well on signing up, having had the same number for over 20 years. The porting request turned into weeks, a number of calls to find out what is happening, the call centre saying we will get that sorted for you. Eventually after 6 months then showed up in the account as being withdrawn. It was not withdrawn by us. Took out a 12 month contract, as this was the only option available and suited the length of time we would be in the rental. What they don't make clear to you is that even if you are seeing out your contract, they will charge you for 30 days from the time that you say you are finishing up.- Value for Money
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Hi Philh
I'm sorry to read that you have had a bad experience. Could you please provide your account number, I would love to touch base with you about your account and concerns. ...
Read more -- Corey
Corey,
Thanks for your reply but I did voice my concerns to one of your operators and their response over and over again was that we had not been charged for the phone service. What they never ackno...
Read morewledged is that through not porting our number they never provided a service which was requested.Find out how Harbour ISP compares to other Internet Service Providers
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I have little to no knowledge on how to set things up on NBN sat so have only recently updated our plan. Staff were very helpful with making a choice and changing the router I had at home. Thanks Ben for the extra support.
- Value for Money
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Hi Grant,
Thank you for taking the time to leave a review for Ben, we are glad to hear you have enjoyed the service with us!
I'll make sure this gets back to Ben!...
Service has been great so far, just changed the plan to better suit the families needs.
- Value for Money
- Customer Service
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Hi Daphne,
Thank you for taking the time to leave a review of your experience, I'm glad we were able to meet the changing needs of the household ...
Read more -Jesse
My internet dropped out the other day. They trouble shot the issue, and found some settings had been reset in my router. The technicians happily helped guide me through the settings to bring it back online.
- Value for Money
- Customer Service
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Hi Wisely,
Thank you for taking the time to leave a review, we are glad to hear you have enjoyed the service with us!
Please let us know if there is anything further we can do to assist!
-- Matt
Find out how Harbour ISP compares to other Internet Service Providers
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- 3 reviews
- 1 like
Had NBN connect fibre to the house today & rang HarbourISP to switch the service over from the node. Got through relatively quickly for a Telco. The call taker was very helpful talking me through how to set up. Speed jumped from around 32 Mbps to 68 mbps
- Value for Money
- Customer Service
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Hi Lloydy,
Thank you for taking the time to leave a review, we are glad to hear you have enjoyed the service with us!
Please let us know if there is anything further we can do to assist!
-- Matt
I have a reliable connection and have found this to be a great service. I had issues today and had their customer service team was incredibly helpful.
- Value for Money
- Incentivised Review No
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Hi Julia,
Thank you for taking the time to leave a review, we are glad to hear you have enjoyed the service with us!
Please let us know if there is anything further we can do to assist!
-- Matt
Ben helped me more than any other operator I've ever dealt with.
- Value for Money
- Transparency
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Hi Freya,
Thank you for taking the time to leave a review for Ben, we are glad to hear you have enjoyed the service with us!
I'll make sure this gets back to Ben!...
Questions & Answers
Hi, I’ve written in previously, phoned, emailed sent a pigeon and still no-one answers or can resolve my concerns. I had Hannah assist me and she was excellent - however I hear she has left and I’m back at square 1.
I have left - stop sending me bills
Your service was unreliable to the point I had to pay to get out and sadly that was my best option. Is the ombudsman, and product review not enough for you to see how bad the service is. Next stop ….
re account 2159925 Queensland. We recently changed from Harbour. When paying our last bill of $34.62, hubby made a mistake and paid $34.61. We now have a bill for $0.01. Can you fix from here please. I can try phoning or sending you five cents by ordinary mail. But hope you can fix from here. Thanks.
I have been a customer since nbn was installed & have had the same router does it need upgrading & at what cost?
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Details
 Harbour ISP NBN 50/204.0(225) | Harbour ISP NBN 100/403.8(100) | Harbour ISP NBN 25/52.9(14) | Harbour ISP NBN 250/251.0(1) | ||||||
|---|---|---|---|---|---|---|---|---|---|
| Category | Internet Service Providers | Internet Service Providers | Internet Service Providers | Internet Service Providers | |||||
| Standard Monthly Price | $69.00 | $79.00 | $59.00 | $109.00 | |||||
| Typical Evening Download Speed | 42Mbps | 79Mbps | 24Mbps | ||||||
| Max Upload Speed | 20 Mbps | 40 Mbps | 5 Mbps | 25 Mbps | |||||
| Service Type | NBN | NBN | NBN | NBN | |||||
| Packages Available | Standalone | Standalone | Standalone | Standalone | |||||
| Contract | Monthly and Set Period | Monthly and Set Period | Monthly and Set Period | Monthly and Set Period | |||||
| Data Allowance | Unlimited | Unlimited | Unlimited | Unlimited | |||||
| Max Download Speed | 50 Mbps | 100 Mbps | 25 Mbps | 250 Mbps | |||||
| Manual | Download manual | Download manual | Download manual |
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Hi Aleks,
I'm glad to hear we were able to help you out today! A smooth and easy customer service experience is exactly what we want!...
Read more --Jesse