Thank You to Alia for her assistance with my Netgear router. She was very courteous and had no problem identifying and then rectifying my problem with a minimum of fuss

Justine was absolutely fantastic when we needed help connecting our internet up. We were using a BYO modem for the first time (moved recently) and she was super fast and kind in being patient with me whilst we got everything fixed up. Was incredibly friendly and easy to follow in getting our connection set up.

I had no internet connection once I called up to check for solutions Ray was helping me through the process we where able to fix the connection all thanks to Ray and it has also gotten a lot faster

Once the connection was finalised so far no problems working well.quite fast when using the internet. The follow up service was fantastic from Andrea at the harbour help desk excellent

Awesome work from the support team. Andrea was very helpful and solved my internet set up. Very happy with the outcome glad I signed up with HISP. Once again thank you

In short, the technical team were unable to resolve an issue and was without internet for a week. Changed providers and problem identified within 1 hour and resolved in 24.

I have been with plenty of phone and Internet companies in the past, and none ever call me back to check-in. My NBN wasn’t working they called frequently to check if it was an after my appointment with the NBN guy they called half an hour after it was finished to ensure that everything was working well. Because I didn’t have Internet they credited nearly my whole monthly bill even though I had no Internet for only a week and a half. These guys are brilliant and so easy to deal with

John and Rose have exceptional, stelllar, exemplary customer service. Their service quality should be recognised and rewarded. Their ability to understand my concerns and wishes, and provide specific outcomes that were well considered, is unparallelled.

Vincent was a great help and got our satellite internet working for us again. The netgear router wasn't working and even though it took a while, it got fixed, thanks so much!

Grace Garcia has performed her excellence in service. She is fast in response the requests and settled very effectively. She is trust worthy and reliable as usual. I highly recommend her service.

I had an issue with slow speed for well over 6 months which I perservered with Harbour and their insistance that NBN were the problem. I expereinced evening speed of 1-3 Mbps every day and only up to a maximum of 18 Mbps during the day.
Continual unsuccessful attempts to fix the issue went nowhere so I changed providers and was instantly provided with 30 + Mbps download speed from the new provider which has been steady now for 2 months.
Harbour did not seem interested in trying to solve the issue at all and never once returned a call when promised.

i had a problem with downloading and it was resolved to my satisfaction, luckily the same technician that help me last January answered my call and resolved the issue
She is a great value to the company

It seems to be dropping here and there but picking itself up less than a second or two later, so not perfect but nonetheless great!

The worker MAE helped me connect my internet, and I've connected internet at many properties in the past but she was definitely the fastest and best help I've ever had ! I was a bit frustrated and she was lovely and then revelled in my enjoyment of my internet finally being on.

Worst ISP experience. 5 hours outage after I signed up. I log in to my previous ISP to make my work because I was working from home. When I want to log back in they are going to charge me $79. I only used them for two weeks and still keep on billing me. Such a greedy company and instead of offering a good gesture trying to push away with more charges and that annoyed me off. If your shopping for a good internet provider try to avoid tis company. there are so many you can choose from and with free connection fee and honest people. Trust and loyalty is something you have to build to but not on Harbour ISP who only after of your money not on the welfare of their costumer.

Since signing up with Harbour ISP I have had a couple of technical issues which have been dealt with promptly and if it wasn't able to be dealt with during initial contact Harbour ISP Service Desk would always do a follow up.
I was being impacted by an error accessing work files which Aila dealt with very professionally and promptly. Between submitting only support form and having the issue resolved was a very short timeframe.

Decided to give Harbour ISP a go for my home connection and it's been an absolute breeze dealing with them (especially Grace). Everything I requested was completed in time and as promised. As the previous tenant unplugged the NBN NTU, I had to give their support team a call in order to active the service which was by far the most pleasant support team I've ever dealt with from any ISP. Told her what the issues was, and within 5 minutes the service was online. Highly recommended ISP.

My emails simply stopped - apparently a problem with the server stopping recognising my logon. It was a bit of a mystery to unravel. Rey was beyond helpful and stuck with the problem until it was resolved. he was also very reassuring. I then had to follow back up with getting my emails to once again come into my Outlook. Rey again was so helpful and the problem was resolved.

This company is new to me the tech support was great and professional and a good listener very helpful and understanding on where I am when it came down to connecting