1 photo
Harbour ISP
Listing monitored by Harbour ISP

Reviews

  • Value for Money
    4.1 (774)
  • Transparency
    4.2 (681)
  • Customer Service
    4.4 (829)
  • Adequate Speeds Yes (564) · No (139)
Previous
Next

Reviewer Photos & Videos

  • Thumbnail
  • Thumbnail
  • Thumbnail
  • More
    Thumbnail
Andrew S
Andrew SGreater Melbourne (Inner), VIC

Provisioning Customer Service

published

Service on the provisioning team from a gentleman called Isaac, went above and beyond to ensure that I had my communications issues solved with the LBNco, very thankful to him.

Value for Money
Transparency
Patrick W.
Patrick W.Sydney, NSW

Best IT department. One very happy customer

published

I had the pleasure of dealing with Matt Celeste on Saturday the 17.07.3021 and he went above and beyond to help me out with my plan upgrade. I would definitely recommend this company to any of my family and friends.

Incentivised Review No
Connection TypeFTTP (Fibre to the Premises)
Felix S
Felix SSydney, NSW

Be away from this company!

published

They have the worst and most unreliable service! Internet outage occurred 3 times in a week! They closed the live-chat and no one picked up the call (10 times attempt).
Also, very severe packet loss and dropout issue everyday! To have such bad internet during lockdown and people working from home is the most ridiculous thing ever!

Value for Money
Transparency
Internet Service Providers

Find out how Harbour ISP compares to other Internet Service Providers

Know better, choose better.

Compare all
Mano
Mano Metropolitan Adelaide, SA

Excellent customer service

published

I was having trouble with my internet as I moved unit. I got through to Connor who stayed back extra hours at work to help me out and he was very patient and excellent with his instruction.

Value for Money
Transparency
Ritu M.
Ritu M.Greater Melbourne (Inner), VIC

Their customer service is useless. Internet has not been connected even after requesting 10 days prior to moving.

published

Do not go for this connection. They won't answer your calls but charge you money on time. Their technical support team has no clue what they need to do or say. I have spent hours on hold but here I am even after activating the connection 10 days prior to move, there is no internet. No number where you could speak to them.

Value for Money
Transparency

Related Articles

Previous

Best Internet & Mobile Phone Service Providers in 2020!

Internet and mobile phone service are necessities of modern life, so it's important we have the best coverage and service at the best price possible. Here are our Award Winners for the best Internet Service Providers (ISPs) and Mobile Phone Service Providers (MPSPs) in 2020. View specific ratings such as Customer Service, Adequate Speeds for ISPs and Local Reception for MSPs.

Wendy Z.
Wendy Z.22 Nov 2019
best-internet-and-mobile-phone-service-providers-in-2020
Next
Kimi
KimiSydney, NSW

Getting very slow internet than I'm actually paying for and useless customer support

published

I have recently signed up for LBNCO 50 for 2 years. However, since the day one, my internet has been less than 15Mbps and it's never been above 20Mbps.

When I tried to get their service, their customer service was amazing.
They were friendly and their response was very quick, which is why I decided to use their service.
However, once I singed up, and tried to contact them for the internet issue, they simply never reply.

I have emailed them twice, called them (waited for more than half hour - no one answered).
Very frustrating and don't know what to do... If I cannot get what I'm paying for, I would like to change the company. But I'm afraid they will charge the fee for breaching the contract.

Value for Money
Transparency
Harbour ISP
Customer ServiceHarbour ISP
Sourabh
Sourabh
  • 3 reviews
  • 2 likes

Thanks to the gentleman for helping me out on priority

published

The guy helped me in best possible manner and resolved my query professionally. Great experience as i was in a urgent requirement for the introduction to get connected. Really helpful.

Value for Money
Transparency

Second - rate provider

published
Incentivised Review No
Harbour ISP
Customer ServiceHarbour ISP
aircustomer
aircustomerSydney, NSW
  • 6 reviews
  • 4 likes

Could do better but got there in the end.

published
Value for Money
Transparency
Harbour ISP
Customer ServiceHarbour ISP
aircustomer
aircustomer
Harbour ISP
Customer ServiceHarbour ISP

Hi, Are you able to message us your account details, I want to see where this experience went wrong and arrange a call to apologise about this poor experience.

- Jaekob

Internet Service Providers

Find out how Harbour ISP compares to other Internet Service Providers

Know better, choose better.

Compare all

paying for fastest LBN but getting slowest tier speeds. can't get through to support number.

published

Two days into using Harbour ISP and I'm already disappointed by support.

I'm paying for the fastest tier LBN Fibre but am getting the slowest tier speeds. Emailed support and received a response 3 hours later. Support is supposedly contactable via email 24/7 but still haven't received a response to my reply.

Looks like the tech support number doesn't work. Called the number up yesterday and was placed in a queue for a long time. Recording said that I can request them to call back by pressing the number one on keypad. Pressed number one and received a callback immediately which simply put me back into the queue! Tried calling them again during their office hours and still can't get through to a human.

Value for Money
Transparency
Harbour ISP
Customer ServiceHarbour ISP
J E.
J E.

Service thorough and patient

published

New customer, I needed assistance setting up my modem and configuration. The agent on the phone took her time and talked me through it! A grade service. Very well trained and professional staff.

Value for Money
Transparency
Harbour ISP
Customer ServiceHarbour ISP

Best customer service of its kind

published

Spoke to James over the phone, was fantastic and sorted my entire new connection effortlessly getting me a great deal and explaining the terms of everything very clearly, the pleasantness of James’ service is the specific reason I chose to go with harbour.

Value for Money
Transparency
Harbour ISP
Customer ServiceHarbour ISP

Support from Aiman to get me up and going was awesome .

published

New customer that wasn’t sure how to get started, support from Aiman over the phone got me up and going with ease. Haven’t really had enough time to see how speeds are.

Customer Service
Incentivised Review No
Start DateJune 2021
Harbour ISP
Customer ServiceHarbour ISP
Lisa
LisaAustralian Capital Territory

Customer Service consultant - Jaekob. Excellent service!

published

This review is for the customer service I received today. The consultant's name is Jaekob and I was very pleased with the assistance I received from him. I wanted to provide feedback on the high level of customer service Jaekob provided in assisting me with my upcoming move of my internet service and arranging a more suitable plan. Very happy with his friendly and professional approach.

Value for Money
Transparency
Harbour ISP
Customer ServiceHarbour ISP
Moz
MozPerth, WA
  • 5 reviews
  • 2 likes

was unstable but customer service bent over backwards to get me happy!!!

published

Was so overwhelmed by the customer support. So surprised and cant thank you enough customer service. They read my review, made contact and then rang with satisfaction just to make me HAPPY. Thank you thank you

Value for Money
Transparency
Harbour ISP
Customer ServiceHarbour ISP
Internet Service Providers

Find out how Harbour ISP compares to other Internet Service Providers

Know better, choose better.

Compare all
Read more reviews - page 2

Questions & Answers

Jenna
Jennaasked
Harbour ISP

Very sad to be now leaving Harbour after my journey for many years but the new take over has ended up with us customers being hit with penalties. The service has got very bad constant drop outs and very rude customer service especially from above. We recently got a nasty email stating we would be fined for remainder of 3o days and then a second email from a manger Jaekob trying to force us to stay by offering 2 free months what the new company does not understand is your quality has dropped. Your people especially the manager Jakob can't comprehend we have technical issues and two free months isnt going to solve this. I hope someone with power sees this and can train the staff would be sad to see your company forced into administration.

1 answer
Harbour ISP
Harbour ISPHarbour ISP

Hi Jenna, thanks for taking the time to leave this feedback. Are you able to respond or send us a message with your account details and I would love to come to a resolution.

- Jaekob

Jenna
Jennaasked
Fibre

Very sad to be now leaving Harbour after my journey for many years but the new take over has ended up with us customers being hit with penalties. The service has got very bad constant drop outs and very rude customer service especially from above. We recently got a nasty email stating we would be fined for remainder of 3o days and then a second email from a manger Jaekob trying to force us to stay by offering 2 free months what the new company does not understand is your quality has dropped. Your people especially the manager Jakob can't comprehend we have technical issues and two free months isnt going to solve this. I hope someone with power sees this and can train the staff would be sad to see your company forced into administration.

No answers
Maccas Fries
Maccas Friesasked
NBN 50/20

I like to take this opportunity to thanks Sham in fuzenst IT your a leg mate, this guy gave us a hand in a time of need in a tome for Netflix and Chill the man was sensational to deal with i hope he gets rewarded

No answers
See all Harbour ISP questions

Get an answer from our members and Harbour ISP representatives

Harbour ISP

Details

Compare all 7 Harbour ISP
CategoryInternet Service ProvidersInternet Service ProvidersInternet Service ProvidersInternet Service Providers
Standard Monthly Price $69.00$79.00$59.00$69.00
Typical Evening Download Speed 48.4 Mbps96.9 Mbps24.7 Mbps48.4 Mbps
Max Download Speed 50 Mbps100 Mbps25 Mbps
Max Upload Speed 20 Mbps40 Mbps5 Mbps
Service TypeNBNNBNNBNFibre
Packages AvailableStandaloneStandaloneStandaloneStandalone
ContractMonthly and Set PeriodMonthly and Set PeriodMonthly and Set PeriodMonthly and Set Period
Data AllowanceUnlimitedUnlimitedUnlimitedUnlimited
Compare all 7 Harbour ISP
Visit official website

Other Internet Service Providers

Previous
Launtel

Launtel

4.9
(735)
Mint Telecom

Mint Telecom

4.9
(399)
MATE

MATE

4.5
(2,335)
Internode

Internode

4.1
(2,134)
Uniti

Uniti

4.1
(550)
OntheNet

OntheNet

4.6
(54)
OptiComm

OptiComm

4.0
(435)
Next
See all Internet Service Providers

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.