- Fixed Wireless
- Verified customer
Openetworks had an outage in my town. After it was restored my modem would still not work. Mae Baldoza was nice friendly well spoken and very helpful. She deserves a day off with pay.
Very helpful service
Over the past several days I experienced lack of connection, which was intermittent. The problem followed a phone call from your service team advising that the NBN was to do an upgrade. I was advised to shift my connection to the 2nd port on the box on the wall if I had problems. After a few days, my connection cut in and out, and I shifted to the 2nd port, but the problem persisted intermittently.
Today, a technician from NBN came and eventually replaced my unit on the roof with a new one. All is working well now. I would like to acknowledg...
Belle was amazing! She helped us set up our NBN and WiFi!
Connection is very fast! Loading time is minimal, almost none. No drop outs and easily connected.
No issues with service or company. Fats and accurate response from Belle and the team.
Tech Support provided clear feedback on outage status and ETA. It went online 4 hrs earlier. Didn't expect a follow up but TS called the next day to ensure issue is fully resolved. Good one.
My landline ceased to work. I contacted you and was passed to Rey. Rey spent over an hour trying to fix the problem. He then spent an hour off line working on a solution. It now works. I commend Rey for his patience and careful help and polite manner. Certainly way above the help I used to get from Telstra.
I am also very pleased with the promptness of answering my phone when I ring your company.
Amazing Customer Service
We have had internet supply issues in multiple locations. The Help Desk Team (esp Paul Non) have been amazing in resolving these issues promptly. Mainly OPTICOM related not Harbour ISP.
Aila was very attentive, super helpful and efficient in connecting my NBN
So far I have not experienced any drop outs and the connection is very strong and fast
Thank-you to the technical support team and Aila
For the last 3 months we have been paying for an internet service that doesn't work. Harbour ISP does not seem interested in providing the service you pay for as a customer. We have called approximately 20 times advising Harbour ISP that we have no internet. Their technical support in the Philippines keep saying that a ticket has been raised and they will look into it and call us back. Needless to say we never received any calls. They then proceeded to tell us our internal cabling is faulty, so we hired an electrician to redo all the cables...t...urns out that that is not the issue...They then tried to tell us our phones, computer and tv might be faulty!!! I spoke then to the Sydney office and was then told management will call me back to rectify the issue...turns out that management hand balled it to Philippines service desk. So clearly management in Sydney won't even pick up the phone and try to resolve the issue with us. I have now raised a complaint with the ombudsmen so we shall see what happens now. I would advise people to steer clear of Harbour ISP as they take your money and don't seem to care if you have a service or not.
Mae was quick to resolve my NAT type issue
Mae was very quick to fix my NAT type issue and stayed on the line to make sure that is was working. Great service and a prompt resolve. Thank you Mae.
- Sky Muster NBN 12
- Verified customer
Aila's help was excellent
Aila's resolution of my email access issues today was excellent . Her patience and competence was exemplary. I have always been impressed with the companies Help Desk service and today's help was another example. A huge thank you.
best i have had
connection is stable have had no dropouts, there was an account issue where im on 100/50 plan but my speed was incorrectly set to 50/20, Dennis from the service team fixed it for me in minutes
The customer tech support is both efficient and friendly, assisting me with the connection to a non standard router. I am also very happy with the fixed wireless internet service.
the staff was so much patient from your tech support, and thank you for your excellent service. my wifi connection issue was resolved perfectly. I don't have any issue with the service. perfect
Beware of additional costs
Firstly, to this point I have been unable to fault the connection of my Harbour ISP connection. Bit slow at peak times which is expected, but mostly on my mobile, never on a streaming device (e.g. Apple TV).
But, I haven’t recently moved which I always anticipated would happen during the contract period. I had read the T&C’s and noted there was not relocation fees so thought this wouldn’t be an issue. Called to request the service be moved and was advised they would need to charge an additional fee because it was an off net area of $15pm. My h...ome is connected to the NBN like any other it seems, but I was told that all providers charge this fee. I have gotten quotes from other providers and haven’t been able to find one that charges an offnet fee for my premises. I requested that my contract be terminated given a comparable service was not able to be provided, and I was told I had to pay the termination fee if I chose to cancel my contract being $350 or remaining payments. Frankly, I don’t think this is fair given they can’t offer me the same service at the same price, when another provider could do the same without additional cost. Poor form Harbour ISP. Probably better to stick with a major provider as they seem to be able to act in a reasonable manner.
Internet connected promptly. 4k connection remains uninterrupted. Customer service A+ level. Thanks Francis
Uninterrupted connection. One issue that was resolved in under 5 minutes. Internet connected promptly. 4k connection remains uninterrupted. Customer service A+ level. Thank you Francis for your service and professionalism
Service was goo
Carlo , customer service representative has helped me to get the wifi issue resolved . Very happy with the service now
Initial internet speed wasn’t great but now speed also is good
Brilliant and helpful support
I spoke to Francis last night about an issue with our emails. He was extremely helpful and patient. The problem was resolved and we are very happy with the outcome. Thank you
its like dial up.......but slower
I've had slow speeds for months now. Download 1.16 upload 4.55....cant even run 2 computers at the same time.....I will be cancelling and moving to a provider who actually provides
- NBN 50 (Standard Plus)
- Verified customer
Harbour ISP is one of the better ISP Companies to deal with
Since moving to the NBN, I had issues with my original NBN provider, Amaysim, so I switched to Harbour ISP.
I have found Harbour ISP to be one of the better Companies to be with. They are AUSTRALIAN. There are no language problems.
Moving over was easy. There were some issues with 'speed' but a call to Harbour was met with a desire to assist and we worked through the problem. They had to get NBN to come out (a couple of times) but this was easy (and promptly) facilitated.
I am getting (regularly) 40 Mbm (download) on my 50 Mbm plan, which is acceptable.
'Paul' was courteous, helpful, knowledgeable, and sympathetic. He actually made 'follow-up' calls to ensure my satisfaction.
Am I happy with the service? Yes, I am.
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Questions & Answers
Why are almost all of the favourable reviews here accompanied by clip art instead of real customer photos?
Harbour ISPHarbour ISP
Good Day Chris. Please note that ProductReview.com.au sets pre-selected generic photos to customers who opted to use their email addresses rather than link their Facebook or Google accounts. Harbour ISP has no control over what Public Profile picutres will be assigned to verified customers who chose to leave reviews. Hope this answers your questions. Regards, Harbour ISP
Does anyone have an experience about their service in Courallie Avenue Homebush West. Its an OpenNetworks area unfortunately and NBN will never be rolled out here. Needless to say, not having a good experience with current provider.
Harbour ISPHarbour ISP
Hi Ron, Please call 1300 366 169 and speak to one of our lovely sales team members, They will be happy to answer any questions you have regarding a connection to your address. Thank you, Harbour ISP
Thanks Team, given the area, whats the average speed you reckon during the evening. I'm after an 50mbps connection.
Harbour ISPHarbour ISP
Hi Ron, Our Open Networks 50/20 typical evening speed is around 42.2 mbps. Actual throughput speeds may be slower and could vary due to many factors including type/source of content being downloaded, hardware and software configuration, the number of users simultaneously using the network and performance of interconnecting infrastructure not operated by Harbour ISP. Thank you
|Category||Internet Service Providers||Internet Service Providers||Internet Service Providers||Internet Service Providers||Internet Service Providers||Internet Service Providers||Internet Service Providers|
|Contact Number||1300 366 169||1300 366 169||1300 366 169||1300 366 169||1300 366 169||1300 366 169||1300 366 169|
|Address||27 Craigmoor Rd, Bombira NSW 2850, Australia||27 Craigmoor Rd, Bombira NSW 2850, Australia||27 Craigmoor Rd, Bombira NSW 2850, Australia||27 Craigmoor Rd, Bombira NSW 2850, Australia||27 Craigmoor Rd, Bombira NSW 2850, Australia||27 Craigmoor Rd, Bombira NSW 2850, Australia||27 Craigmoor Rd, Bombira NSW 2850, Australia|
|24-Hour Phone Contact||No||No||No||No||No||No||No|
|Service Type||NBN||NBN||ADSL||Fibre||Satellite / Sky Muster||Satellite / Sky Muster||Fixed Wireless|
|Packages Available||Bundle and Standalone||Bundle and Standalone||Bundle and Standalone||Bundle and Standalone||Bundle and Standalone|
|Contract||Monthly and Set Period||Monthly and Set Period||Set Period||Set Period||Set Period||Monthly and Set Period|
|Data Allowance||Capped/Fixed and Unlimited||Capped/Fixed and Unlimited||Capped/Fixed||Capped/Fixed||Unlimited|
|NBN Speed Tier||50/20||100/40||12/1||25/5|
|Max Download Speed||50 Mbps||100 Mbps||12 Mbps||25 Mbps|
|Max Upload Speed||20 Mbps||40 Mbps||1 Mbps||5 Mbps|
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