[name removed] on the chat line is awesome and knowledgeable. I do find the plans more expensive than mainstream ones but I am in an area whereby I need satellite connection and Id recommend harbourisp for this.

I recently had a couple of concerns about my account. Both issues were resolved to my great satisfaction. Joel and Brooke were courteous and efficient, but what impressed me most was that I was not simply given the usual "blah blah" spiel; instead, intelligence and discretion were used to deal with my individual case. I have now been with Harbour for nearly five years, and, given their excellent customer service, they will be my ISP of choice into the future.

I recently went through the online process to organise internet from my new home through harbour isp, it was very easy, straight forward to complete and chose what I needed.

I had a few questions about my order and decided to use the live support chat for convenience. Glenda was able to quickly answer my queries and provided additional information regarding the processes for set-up which gave me a better idea what to expect.

So far so good, great experience with friendly customer services, I would definitely recommend for anyone looking for internet especially with opticomm connection.

I had issues working out how to connect due to my own technological inability, and was helped by Glenda on the online program. Amazing service and great help. The service was made so fluid and easy to use, and i wouldnt have signed up without their 10/10 assistance. Would highly recommend.

Had a problem with sending e-mails to certain contacts. (msn, yahoo, etc) It took a considerable amount of time to fix ( almost 2 weeks) but Jeffrey Francisco kept us informed with regular updates. A little hard to understand at times, but he was very patient with my questions. An asset to your company

Connection is generally very reliable, but there are periodic dropouts that occur up to 3 times a week. These are disruptive and impact my working from home. Download and upload speeds are generally good.

Glenda was very helpful in guiding me on how to transfer services. Would highly recommend Harbour ISP - internet reliability is good and customer service is great if you need it.

Signed up with Harbour ISP after being with a dodgy provider. Did all applications online, no hassle, got the router 5 days later. Customer service staff quick to help out with connection. A week later, we experienced some dropouts, I messaged Harbour ISP on Facebook, got a reply immediately (On a Sunday night at 7 pm), and they got someone to call us within 15 mins to fix the issue. May was very helpful and the connection got fixed, haven't had any dropouts since. She even followed up a couple days later to make sure we were not having any more issues. Great value for money, excellent customer service. Would 100% recommend to family and friends

I had some NBN pre-activation questions and enquired from Sales Team via online chatting, and got very useful, informative and immediate answers from Glenda. I am very happy with the support.

Technical support for no internet issue.
Jason was most helpful in trying to get the connection issue sorted for us. We thought it was fixed but need to contact to troubleshoot again.

Glenda was so helpful , assisted my transfer via chat, so patient and helpful , help until I had it all sort out ! excellent company with best staff !!!! I will have my account transferred from the time I require now.

Having ongoing issues with connecting nbn with other carriers, Harbour ISP and their team especially Grace and Joe worked efficiently until the issue was solved. My partner and I apprecite this service and would highly recommend this service and company.

Glenda was very helpful and lovely and fixed my problem very quickly. Very happy with Harbour isp and would recommend them to everyone! Will definitely be staying with them when we move

Exellent completed in record time great service will recommend to family and friends very helpful and very pleasant to deal with 5 star rating very very pleased highly recommend this company

Service has been very reliable since we switched over from telstra
We just moved addresses and the change over was easy. I rang the trouble shooting line to reconfigure the modem and Andrea walked me through the process She was fantastic patient and extremely helpful

Tech support is always great, they get things sorted or try their best to and let you know if they can't sort it out on the spot.

Customer support is always hit and miss depending on who you get.

Perfect nbn choice. Cheapest in the market. Fast support from their Sales team especially Pam.
Reliable speed. Dropouts not happening for now. No issue with the nbn service. Very quick and responsive support from Harbour ISP team. Well done.