Excellent service, problem solved straight away.
I had issues with my service dropping out and the operator at the other end helped me to troubleshoot the issue straight away. Rectified in no time. Thank you Paul
We have been dealing with Grace who's been helped us from start to finish with getting internet service connect for about 20+ sites. She's been an absolute gem, listens to our needs and delivers beyond our expectation each time. With the 20+ services we have with Harbour, we've haven't had any issues with them in relations to the service itself. Would definitely recommend anyone who's shopping around to give them a go!
Very friendly and the best support I have received from an ISP.
Needed to configure my modem for my new internet service and was give the details straight away. I had my internet up and running in 5 minutes. The quickest and easiest connection I have done.
I have had many interactions with Harbor ISP , especially Brooke over last one month. There was a lot of complication in getting my internet up and running - as NBN had to re -lay the cable which required complex covil work to get the NBD box installed.
Thorough this one month, Brooke was patient, focused on solving my issue and perfect in communications. Her timely responses and guidance helped me in managing the work done and finally my service was reinstated last weekend. She is a rockstar of an employee and amazing person to deal with.
Great customer service
Consistently helpful customer service offered by the Harbour ISP team! I highly recommend them based on the service they provide which has been of great standard on each dealing with them.
So far so good. Love it.
I am availing this service for the first time. So far so good. Just had the connection today. Will be able to provide authentic review after few days or months of use.
Glenda was able to provide me prompt and helpful support through the live chat. It was very easy and very efficient. She was able to tell me the information I needed clearly and quickly. Thanks, Glenda and Harbour ISP!
- Sky Muster NBN 12
- Verified customer
Good NBN programme
Rang your service they got back to me as soon as possible Francis and her team were first class and got the job done in quick time keep up the good work.
Always great service and speed
Very reliable connection and in the year of using harbour isp any issue has been resolved promptly and easily by the team over the phone and without myself being stressed or confused
The reviewer stated that an incentive was offered for this review
Excellent customer service
My connection is reliable and strong.
I recently had an unexpected issue where the NBN wasn’t working in our area - Harbour (in particular, Rey) contacted me regularly to update me on the issue and assist me. They were apologetic and tried to fix the issue as quickly as possible.
Ace Service from Ais in Manila - Harbour IT Support
I want to extend my sincere thanks for the support I had from you today.
The guy who helped me was Ais
I had serious issues with my private network here which I think was caused by a recent Win 10 upgrade.
I'm a timber sign engraver and without his support I was unable to operate my business here. I had fiddled around for many hours and consulted support from local computer repairers - all in vain!
I live in a village called Canowindra in NSW and when things go wrong it can be very difficult to get suitable support here when dealing wit...h win 10 networking issues. Ace was indeed Ais at his efforts and expertise. He didn't completely solve the Win 10 networking issues, as he said but that is a Microsoft downfall as many of us aware. But I am now up and running again with all I need to get on with my production.
Great customer service
Very helpful team and reactive especially Grace. From signup to cancellation she's been offering great support and I'm very glad to deal with her. SHe's considerate and patient in answering my queries and offering advice.
- Verified customer
Amazing customer service.
We switched from iinet to Harbour Isp with our Sky Muster service.
iinet couldn't provide any better plans to give us more data and with satellite on a stupid peak/off peak system we kept hitting out peak maximum within a few weeks.
Before I had even signed up with Harbour our wonderful customer service adviser - Aimee told me a few handy tips to help conserve data and optimise our usage.
Considering iinet customer service didn't even think to help us with data usage after maxing out our plan twice I couldn't wait to jump over the Harbour. ...
Great technical support
Beberly was so helpful when I experienced technical issues with my connection. She was able to refresh the connection and talk me through each step of what I needed to do. Within minutes I was back online and everything was working fine again. Thank you Beberly for your help!
Fixed the problem
Karen was able to correct a connection issue very promptly, great service, great result!
Very methodical, very patient,
I was very anxious to get my service working and Karen completely solved the issue.
Online tech support
Had no internet connection for half the day rang the Tech support line and spoke to Dennis ,
he had the problem solved within minutes , Thank you Dennis from one very happy Harbour ISP customer .
Opticomm good speeds and service
Just moved into an Opticomm Estate in QLD. Have done a few speed tests and results are pretty consistent. I am on the standard plus plan and I am seeing average 46-48 download and 20-21 upload.
Carlo was so patient&helpful. I really appreciate the time he took to clearly explain everything to fix my issue.
Only had a slight connection issue that Carlo sorted out for me ASAP. He was so patient and helpful, I am really bad at IT stuff and because of Carlo I got everything going!
Had help from Dennis who was great and so easy to deal with. Thanks so much
Great customer service from Dennis. He was extremely easy to deal with and very well informed. Very helpful and had made me glad to join this network. Thanks allot Dennis
Over charge Double charge
If you are using this internet, please check whether you are double charged or over charged sometime suddenly, if you cancelled your previous account, please check whether they are still charging you.
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Questions & Answers
Hello I am one of the disenfranchised Telstra customers who has a new home in Lakelands and cant get the NBN. I have been told you are a respectable company and can connect us to a service. Please call me to discuss what I can do please. There are 7 NBN boxes within spitting distance of me and a Neighbour 2 houses up has NBN. I have a box at the front footpath that says communications? I have been told your service surpasses NBN and we can easily work with you?
My phone is 0474065494. Thankyou
My name is Pat Helms and live in an over 50s village on Bribie Island. We have been with Harbour ISP since February 19. Im wondering if we are on a contract with our data and if so an expiration date. We find the service provided extremely slow with both computer and. Phones. Please advise.
Harbour ISPHarbour ISP
Hi Cheryl, Please call customer care on 1300 366 169 or email email@example.com with your customer ID and one of our staff will be happy to help you, you can also call our Technical support team 7 days a week on 1300 579 403 to help with the speed, Regards Harbour ISP
Why are almost all of the favourable reviews here accompanied by clip art instead of real customer photos?
Harbour ISPHarbour ISP
Good Day Chris. Please note that ProductReview.com.au sets pre-selected generic photos to customers who opted to use their email addresses rather than link their Facebook or Google accounts. Harbour ISP has no control over what Public Profile picutres will be assigned to verified customers who chose to leave reviews. Hope this answers your questions. Regards, Harbour ISP
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