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Harbour ISP
3.9 from 1,726 reviews · View Statistics
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Reviews

  • Value for Money
    3.7 (1,043)
  • Transparency
    3.8 (928)
  • Customer Service
    4.0 (1,136)
  • Adequate Speeds Yes (716) · No (236)
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Effective customer service

published

Peter gave me a smooth and easy customer service experience. The mandem explained everything I needed to know in a clear and simple way. He even helped me out with internet transactions and smoothly dealt with a little error in my account.

  • Customer Service
  • Incentivised Review No
Harbour ISP
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Fantastic customer service; Eu-Jin

published

Eu-Jin was patient and was always willing to go out of his way and help. Really appreciate his care and commitment to achieve the outcome needed! Very happy with his service and many thanks for helping me!

  • Incentivised Review No
Harbour ISP
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Excellent tech support from Joe

published

Fixed my issue very quickly and easily. Thanks a heap Joe

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Harbour ISP
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STU W
STU Wwelshpool
  • 4 reviews
  • 9 likes

rubbish provider

published

worst support ever after long delays on the phone several emails no reply I have cancelled poor speed just rubbish

  • Incentivised Review No
  • Adequate Speeds No
Harbour ISP
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Tom
TomSouth East Queensland, QLD

Don't get a landline

published

Had a landline for 4 years with Harbour. It went down and rang local Harbour technican, Col and he took a week to arrive, less than a week later it went down again. rang Col...ditto. Less than a week down it went again. No repect for Harbour so we canned it and took a mobile plan. I sent emails to support and never got a reply other than to say we got your email.

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Harbour ISP
Customer ServiceHarbour ISPSend a private message

Hi Tom,
I'm sorry to read that you have had a bad experience. Could you please provide your account number, I would love to touch base with you about your account and concerns.

--Aaron

Tom
Tom

Sorry too late. Spoke to Peter in your office, voiced my concerns and cancelled the Global landline.

Harbour ISP
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Fantastic customer service

published

Just got connected and called in to see if my current hybrid router was compatible (it wasn't, but it was a gamble on my end anyway), spoke to Anthony at Customer Support who was fantastic in explaining the ins-and-outs of what I need to do and how to ask for the right hardware. Thanks heaps, Anthony!

  • Customer Service
  • Incentivised Review No
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noel and christine
noel and christineSouth East Queensland, QLD

Very helpful

published

We lost internet connection around 6:30 pm last night. Unable to phone or email to report until this morning. Anthony then talked us through checks to reconnect. He was most patient and courteous. All good now thanks to him.

  • Incentivised Review No
Harbour ISP
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Great Customer Service!

published

Peter was wonderful to deal with. He made the process super easy.

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Harbour ISP
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Philh
PhilhMelbourne
  • 2 reviews
  • 2 likes

Poor service

published
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Philh
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Good speed and back up support from staff like Ben F is great.

published

I have little to no knowledge on how to set things up on NBN sat so have only recently updated our plan. Staff were very helpful with making a choice and changing the router I had at home. Thanks Ben for the extra support.

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Harbour ISP
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Thanks so much for your fast help

published

Service has been great so far, just changed the plan to better suit the families needs.

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Wisely
WiselyCentral Queensland, QLD

Great technical support.

published

My internet dropped out the other day. They trouble shot the issue, and found some settings had been reset in my router. The technicians happily helped guide me through the settings to bring it back online.

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Harbour ISP
Customer ServiceHarbour ISPSend a private message

Hi Wisely,
Thank you for taking the time to leave a review, we are glad to hear you have enjoyed the service with us!
Please let us know if there is anything further we can do to assist!
-- Matt

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Lloydy
LloydyGreater Melbourne (Outer), VIC
  • 3 reviews
  • 1 like

Very Helpful

published

Had NBN connect fibre to the house today & rang HarbourISP to switch the service over from the node. Got through relatively quickly for a Telco. The call taker was very helpful talking me through how to set up. Speed jumped from around 32 Mbps to 68 mbps

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Harbour ISP
Customer ServiceHarbour ISPSend a private message

Hi Lloydy,
Thank you for taking the time to leave a review, we are glad to hear you have enjoyed the service with us!
Please let us know if there is anything further we can do to assist!
-- Matt

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Excellent Customer Service

published

I have a reliable connection and have found this to be a great service. I had issues today and had their customer service team was incredibly helpful.

  • Value for Money
  • Incentivised Review No
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Harbour ISP
Customer ServiceHarbour ISPSend a private message

Hi Julia,
Thank you for taking the time to leave a review, we are glad to hear you have enjoyed the service with us!
Please let us know if there is anything further we can do to assist!
-- Matt

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Freya
FreyaTasmania

Ben was the best operator I've ever dealt with!

published

Ben helped me more than any other operator I've ever dealt with.

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Harbour ISP
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Questions & Answers

Mootie
Mootieasked
Harbour ISP

Hi, I’ve written in previously, phoned, emailed sent a pigeon and still no-one answers or can resolve my concerns. I had Hannah assist me and she was excellent - however I hear she has left and I’m back at square 1.
I have left - stop sending me bills
Your service was unreliable to the point I had to pay to get out and sadly that was my best option. Is the ombudsman, and product review not enough for you to see how bad the service is. Next stop ….

No answers
Terry Q.
Terry Q.asked
Harbour ISP

re account 2159925 Queensland. We recently changed from Harbour. When paying our last bill of $34.62, hubby made a mistake and paid $34.61. We now have a bill for $0.01. Can you fix from here please. I can try phoning or sending you five cents by ordinary mail. But hope you can fix from here. Thanks.

No answers
carl
carlasked
Fibre

I have been a customer since nbn was installed & have had the same router does it need upgrading & at what cost?

No answers
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Harbour ISP

Details

Compare all 9 Harbour ISP
CategoryInternet Service ProvidersInternet Service ProvidersInternet Service ProvidersInternet Service Providers
Standard Monthly Price $69.00$79.00$59.00$109.00
Typical Evening Download Speed 42Mbps79Mbps24Mbps
Max Upload Speed 20 Mbps40 Mbps5 Mbps25 Mbps
Service TypeNBNNBNNBNNBN
Packages AvailableStandaloneStandaloneStandaloneStandalone
ContractMonthly and Set PeriodMonthly and Set PeriodMonthly and Set PeriodMonthly and Set Period
Data AllowanceUnlimitedUnlimitedUnlimitedUnlimited
Max Download Speed 50 Mbps100 Mbps25 Mbps250 Mbps
ManualDownload manualDownload manualDownload manual
Compare all 9 Harbour ISP

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