A lot of these reviews for NBN are fakes, notice how everyone seems to have one review and basic names? This company uses Overseas call centres yet is apparently based in Australia. We got the NBN and the download speed is lucky to be 0.15 on a good day. We are located 10 kilometres from Melbourne CBD in the Northern Suburbs. Now I am jumping through hoops just trying to get it disconnected. Cannot believe that they can charge for such poor speeds but have a new excuse each time such as I need to buy a new box, even though Im using the one they provided which is a netgear box! Then it was I have to pay for faster speeds, Im meant to be getting 50 while Im getting 0.15. Absolutely joke and a scam.
Despite issues with power connection the team from Harbour ISP repeatedly tried to fix the issue and when petr was supplied connection was handled in one call in a direct and convenient manner.
Awesome internet coverage for out in the bush
Only had a couple of drop outs after poweroutages but otherwise best provider I've dealt with. Easy to talkj to and they understand when you aren't as tech savvy as some. Francis was great and helped me sort my problem with ease.
Simple, efficient, great support
Signed up online, easy hassle free connection. Great speed and great pricing. Excellant Tech Support on a Sunday afternoon. Moved into a newish complex with an overly complicated comms setup. Tech support paitently and diligently got me up and running. I need data for business purposes. Stress free start to the business week. Happy kids on school holidays.Thanks Harbour ISP.
Couldnt find any fault
Had this fibre connection for last over six months only once rang coustmer servise they solved it pretty quick speed is good i got no issues with this service thanx harbour isp
- Verified customer
Most reliable, no fuss internet connection yet!
Harbour ISP have been extremely user friendly from the get go. Attentive customer service, reasonable connection speeds that maintain a happy household of 5 to sometimes 7 medium to high internet users.. including 2 avid gamers. I will repeat that the customer service is awesome.. my most recent conversation with a support person, Aila, had my issue fixed in a very timely manner and without fuss. Highly recommended
Excellent technical support
I've only experienced one dropout which was today (unlike my previous where I experienced multiple drop outs and which cost far more) Technical support was excellent and timely. I recommend Harbour ISP to all my friends
Connected in literally less than 3 hours
Jocelyn and Mae were amazing, patient and had me connected in literally no time after having issues with another service provider for weeks. I can't speak more highly of the team at Harbour. They are real and fabulous!
Customer service delivered!
Weve lost internet connection from several days due to fibre optic cable being cut somewhere in the estate we are currently in, we usually dont have any issues with our ISP however once fibre was restored, it somehow rebooted our router to its default giving us no internet connection. Paul from the call centre really help us big time, ease in interaction was great, got our issues resolved quickly. Great work and really appreciate the assistance.
Recently switched from another provider, was having trouble getting the new connection going. The IT Support staff were incredibly helpful, I was first assisted by Aila who was very helpful and incredibly patient, who stayed on the line for a very long time trying to assist, even with multiple call backs. Once I had additional resources needed I was assisted by Karen and my new connection was up and running within a few minutes. Very impressed with the help I received. So far the connection and speed has been great.
Recently had our new router installed. Aila in the support team promptly helped setup my new wifi connection and was very helpful with all steps required.
The wifi is really fast and reliable.
- NBN 50 (Standard Plus)
- Verified customer
Impressive service, right from the start
Having just completed our initial NBN connection. it is worth stating our experience so far.
We chose Harbour ISP as our NBN supplier after extensive research and their service to date has reinforced this choice. Pamela and Rose from the sales team were very helpful and simplified what could have been confusing. On a couple of occasions since joining I have had occasion to phone with queries and have been lucky enough to speak to Megan, who would be an asset to any business dealing with customers.
Today was the big day - the NBN technician co...mpleted our installation and I received an SMS advising our internet is now active ...but my computer said 'no internet'. A quick phone call put me in touch with Rey, who expertly completed our connection. He was polite, friendly and very efficient, thank you Rey. We were with our previous ISP for more than 26 years (back in the dark ages of dialup modems) and so this was a significant change for us. We are grateful to the team at Harbour ISP for their help and their good old-fashioned service!
Actually really good
My internet is super quick so far. Which is really good for the low price I paid. I had some issues setting up my internet, gave the support team a call which answered straight away. Spoke to a guy named Francis who literally helped me within 5 or so minutes, not to mention i brought my own modem also, which he understood how to setup anyways. Francis thankyou so much for your help, very happy with the service.
Brilliant tech assistance at 6.00am in the morning
Brilliant tech assistance - 6.00am in the morning, issues involving setting up a new computer where the tech patiently went above & beyond expectations & made everything seem easy to a very non-technical 60 something person
Megan saved the day
Have had trouble getting connected at my unit thanks to my real estate agent giving me the wrong address. The harbour team were always quick to call me back when I needed assistance, especially Megan who was constantly calling me back and following up making sure my internet was connected before she finished her shift. I haven't had a chance to trial the internet yet but I have been a customer before at another property and the speeds were always sufficient on the 50/20 plan.
Set correctly the Email on my Mobile
It has been many occasions that I have been in contact with your support team to find a result for setting up email on my mobile phone. Many of your team have been very helpful, but unable to solve the problem.
Today, I was in contact with Francis Arapan who spent quite some time in finding out what was wrong on my mobile. I suggested that he access my mobile remotely, and eventually he was able to solve the issues, and my email on the mobile is now operative. My thanks to Francis for his help.
help with email server
we are able to receive emails again after a quick help call to harbor ISP . Christoper was able to access and sort my tec problems. very kind and helpful and patient. thank you
Great service to fix my problem
Power outage caused reset on router, interupting sevice.
Fixed in no time by a patient tec who talked through the problem. Service is reliable response to my problem was imeadiate.
I call the customer service and was attended by Mae.
She was able to understand our issue and reply with efficiency and accuracy.
Our issue is now solved. Thank you Mae for your assistance!
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Questions & Answers
My name is Pat Helms and live in an over 50s village on Bribie Island. We have been with Harbour ISP since February 19. Im wondering if we are on a contract with our data and if so an expiration date. We find the service provided extremely slow with both computer and. Phones. Please advise.
Harbour ISPHarbour ISP
Hi Cheryl, Please call customer care on 1300 366 169 or email email@example.com with your customer ID and one of our staff will be happy to help you, you can also call our Technical support team 7 days a week on 1300 579 403 to help with the speed, Regards Harbour ISP
Why are almost all of the favourable reviews here accompanied by clip art instead of real customer photos?
Harbour ISPHarbour ISP
Good Day Chris. Please note that ProductReview.com.au sets pre-selected generic photos to customers who opted to use their email addresses rather than link their Facebook or Google accounts. Harbour ISP has no control over what Public Profile picutres will be assigned to verified customers who chose to leave reviews. Hope this answers your questions. Regards, Harbour ISP
Does anyone have an experience about their service in Courallie Avenue Homebush West. Its an OpenNetworks area unfortunately and NBN will never be rolled out here. Needless to say, not having a good experience with current provider.
Harbour ISPHarbour ISP
Hi Ron, Please call 1300 366 169 and speak to one of our lovely sales team members, They will be happy to answer any questions you have regarding a connection to your address. Thank you, Harbour ISP
Thanks Team, given the area, whats the average speed you reckon during the evening. I'm after an 50mbps connection.
Harbour ISPHarbour ISP
Hi Ron, Our Open Networks 50/20 typical evening speed is around 42.2 mbps. Actual throughput speeds may be slower and could vary due to many factors including type/source of content being downloaded, hardware and software configuration, the number of users simultaneously using the network and performance of interconnecting infrastructure not operated by Harbour ISP. Thank you
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