- Pre-Construction (4)
- Mid-Construction (2)
- Post-Construction (25)
As of June 18th, 2020, Welsh Homes rebranded to Harmac Homes.
No after build care
I built with Harmac homes in 2020 (during this time they changed to Welsh homes). During the build I was told I would get regular progress updates, I did not. I had to chase these up every time.
But now while parts of the house are still under warranty I can not get into contact with them at all. Even the number listed on their website doesn’t work. I have a leaking roof and can’t get anyone to take responsibility. There has been many issues with the build and has taken months (even years) to have each one dealt with by them.
Very disappointed in what was supposed to be a great experience.
- Build Stage: Post-Construction
- Construction End Date: July 2020
Just an update for anyone following along: gave my contact number on the 29/6 still have not heard anything. Will update once it is completed
Hi Jacqueline,
Thank you for providing an update. We apologise for the inconvenience you've experienced. We have checked our system, and it seems that your name did not appear in our records. To assis
New home at Lara
We have had a great experience with Harmac homes, everyone we have dealt with has been very helpful, all work completed on the build has been very high quality. We will definitely recommend Harmac to friends and family.
- Build Stage: Mid-Construction
Excellent Quality, Excellent Price, great communication throughout the build
We first dealt with their Sales rep Rob, who was informative, helpful and provided us any written confirmation on any of his agreements, so there was no hiding anything. We then signed up, and went through the next stage. Which we were on a rapid turn around time to complete the contract. Harmac were excellent met our timeline of releasing the contract. We then started construction with Matt as our building supervisor. The build went well, no major issues, there was a few minor issues (Always expected), and were fixed early. Matt was accommodat
... Read moreing at all times to our requests and issues noted and fixed them urgently. We are now in the post 3-month warranty repair stage. There was a very small list of issues needing to be fixed. and they are being dealt with. And Minor, I mean, a few exhaust fan ducting had fallen off due to work conducted by their contractors, and a few minor cracks in skirting that will be fixed. Overall, I would recommend anyone to build with Harmac- Build Stage: Post-Construction
- Construction End Date: December 2021
The quality is exactly what we want
We are very pleased with the construction of Harmac … the house is of high quality and exactly what we wanted . We went to see many builders, until we met Rob Chamber.. his way of working makes us trust and is very dedicated… in the construction processes there are sometimes delays… but the quality of the build doesn't affect my thinking as quality over duration… the last part is the Driveway.. I am very pleased with the quality and very beautiful… Thanks Brandon.. the supervisor of the build process. .. genuine and friendly.. Thanks again Rob,Brandon. Harmac home builder
- Build Stage: Post-Construction
- Construction End Date: December 2021
Author stated being incentivised for this review
Find out how Harmac Homes compares to other Project Home Builders
Know better, choose better.
Started out good, ended in nothing but issues
We talked to several builders but we came back to harmac, based on the friendly sales staff and they promised us a quick build. The reviews looked good, now we wish we had looked a little deeper into the review.
We signed contracts and paid the deposit, then it all stopped. After not hearing back from them for several weeks. We tried to contact the sales person, with no luck. I happened to have there mobile so i tired this and got in contact with them, they told me that they had left the company for a new job but could still try to help.
As par
- Build Stage: Post-Construction
- Construction End Date: February 2020
Hi Michael,
Thank you for taking the time to share your feedback with us two years ago. We deeply apologize for the issues and frustrations you encountered during your build. We want you to know that
... Read more we have taken your concerns seriously and have made significant changes to improve our processes and customer experience.Yes not only did i have to pay for a sewage pump because you did not make sure before you started the build, there was also issues with the slab being to small, and the after build service was not goo
... Read mored, the leak in kitchen was not fixed so i had to get a plumber to fix it, turned out it was not screwed on correctly something you should have been able to fix at the after build service. There was also some minor issues with the ceiling over the entrance not fixed. Also the houses was not cleaned before hand over I had them cleaned and was told you would cover the cost but you didn't pay i even emailed the bills to you. Also the tiled in the house was changed as the original tile was not in stock but the tile was not sealed so very hard to clean. Also the blocked drain in one of the house which turned out to be a piece of guttering in the pipe, again i send you the bill but you did not pay or even response to it. So in the end i was left with a very bad experience which you could have easily fixed at the time. So I hope to hear from you about a compensation in the near future
Amazing Building Manager and Customer Support Coordinator
The Building Manager and Customer Support Coordinator were amazing and communicated well! They advocated for me regarding discrepancies between the initial sales team and the communications from finance, which never resolved. This related to the time period between the land titling and the build occurring. The only response I had for the $1,500 fine for the 3 month extra wait was I either pay within the week or the build will not start. This is despite the initial guarantees by the sales team. The strongarm tactic was unprofessional and the onl
... Read morey redeeming factor was the positive working relationship with the Manager and Coordinator. Once the slab was poured, the build was a smooth process. The Building Manager was more than happy to provide walkthroughs and very accommodating throughout. It was nice to have a steady point of contact throughout. I love the Rochford design and floorplan!- Build Stage: Post-Construction
- Construction End Date: October 2021
Harmac have been a pleasure to deal with the entire way through the building process- couldn’t recommend enough.
The entire Harmac team are so helpful and nothing is too much trouble. We were always updated and kept in the loop with all things. We are first home buyers and never been through the building process before- we never felt like we were taken advantage of in any way.
- Build Stage: Post-Construction
Awesome introduction to Harmac homes
Huge shout out to Craig and Victoria, sales reps at Harmac in Bendigo. Their enthusiasm and ability to understand what we wanted, and their commitment to help us achieve it within our budget was outstanding. Harmac homes seemed to us to offer good value for money in their builds, but having built homes before we were very conscious of the hidden costs associated with those "extras". These guys were excellent in working through that with us. With their help we have set the foundations for the home WE want. I cannot recommend them highly enough. I look forward to working with the rest of their team as we begin our build and I`ll give feed back here as we progress. Thanks guys!!
- Build Stage: Pre-Construction
Such a great team to work with. We’ve been so happy with every step of the process.
During the planning process we worked with one team member which allowed for great communication and ease, our team member was very knowledgeable and offered great advice.
Once the build started we were informed of every step and any delays. The only delay we had was very minimal and was a result of supply issues. The build has taken just over 5 months from site prep to handover.
The build site was always tidy and if we requested an on-site inspection it was always made possible.
We are very happy with the final product, the quality of work is great, anything that needed touching up before handover has been completed with no issues.
We would 100% recommend Harmac Homes as quality builders who are extremely reliable and easy to work with.
- Build Stage: Post-Construction
- Construction End Date: August 2021
Find out how Harmac Homes compares to other Project Home Builders
Know better, choose better.
Great job!!
The constitution was managed really well and swift. The customer service was awesome. Even though the sales person started after the contract was signed, she did an amazing job in satisfying our needs. the final cost was nearly same as the initial cost. We are happy with the service. House was handed over in a timely manner. The staff were very friendly, understanding and caring, which made the whole experience awesome
- Build Stage: Post-Construction
- Construction End Date: July 2021
Best quote with upgrades, exceptional customer service
This is our second home we are building in Bendigo. We called four quotations and similar floorplan/sqm with same inclusion/upgrades from four other reputed builders as well. When it comes to site works, changes to the original plan, extras and upgrades , Harmac is the best compared to rest. Extremely flexible to work with, esp Craig R. , our sales consultant at Epsom. Exceptional customer service, confident and reliable. He stayed after hours to accommodate all our requests, scheduled meeting which were flexible for us, always got back to us a
... Read mores he promised. He clarified each and every question we had and didn't put any pressure on us at all. (We had an unpleasant experience with our previous builder therefore when we were very selective and careful this time ) . We are extremely glad we selected Harmac and thank you Craig. Epsom sales consultant for your amazing work.- Build Stage: Pre-Construction
Awesome job, cant wait to move in.
The build has been very well organised, minimal fuss and no issues to talk about.
The supervisor has been great to work with though out the different stages o build.
The customer support coordinator has been fantastic with regular email updates of the build.
The workmanship looks great so far through the build.
- Build Stage: Mid-Construction
Find out how Harmac Homes compares to other Project Home Builders
Know better, choose better.
Shaky start but brought it home timely
The Supervisor Darren was always very professional, projecting a positive approach leading the management of the construction with firm direction and decision making whilst communicating with me all the way inviting me to contact him with any problems. Tegan was always highly informative and kept me up to date, confirmation of my emails was the only shortfall, but this is a learning curve we all must take.
I know that if Darren and Tegan were not involved a quite different outcome may have followed.
Congratulations to Harmac for employing the
- Build Stage: Post-Construction
- Construction End Date: December 2020
Making our dreams come true!
We started our build mid year and finally our home has been completed. :)
Darren has be great from the start to finish. If there were any questions or issues, he answered or fixed them right away.
The build process has been great to watch as they build our home.
We got weekly updates from Darren, Tegan and team and inspections when we wanted, Darren made the whole process easy and so less stressful.
We get to move into our home in the next few days and we are super excited!! What we thought was not going to be possible for years to come
... Read more was made possible to an unexpected event that turned our dream to build possible. The house is everything we wanted from the colours to the layout to the walk in pantry! Thank you so much Darren for all your hard work, your communication and for helping us build our home. We look forward to moving in and starting the next chapter. We appreciate all your heart work between you and Tegan.- Build Stage: Post-Construction
- Construction End Date: November 2020
incredible journey from the first point of contact until the last.
There’s really no way to show how much we appreciate the team at Harmac for building us our dream home.
The sales representative that we brought our home through was amazing, she gave such a personalised experience and was very helpful.
The build was managed so well, we have had so much communication and support from our building supervisor, we have had on site appointments for every stage which included a very thorough walkthrough and explanation of what’s happened so far and what was coming up so we were always 100% up to date with all infor
- Build Stage: Post-Construction
- Construction End Date: September 2020
Questions & Answers
Hi, we are considering building with Harmac the only issue we have, they currently don't have two storey display homes. We are looking at Gemini or Monarch but would luv to hear feedback from someone who has built a Harmac two storey and what the pro's and con's? Thank you
We build single story.
Only thing I can suggest is find another builder. Our experience was horrible, from delays in starting to build, to slab being in the incorrect place, to mix up in ordering which delayed the build, to several issues with the plumbing from the very start. They would promise something then not follow true with it.
There was cracks in the plaster just after the 3 month service period.
The initial sales consultant went well, very friendly, quick to respond. Then we signed contract an nothing but problems.
I hope this helps.
Where is their Head office
Docklands in Melb but many displays over Victoria
Where do we go to chose colours and furnishings etc before the build starts
That is all done in the display home with the sales rep with Welsh they do have colour combinations they recomend go together you can upgrade to a different selection but there was about 5/6 combinations they recomend go together
Get an answer from our members and Harmac Homes representatives
Details
Extra Information
Other Home Builders
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Dear Jacqueline,
... Read moreWe kindly request that you provide us with your name and contact phone number so that we can escalate this issue to our maintenance team. Our website's contact number is fully operational, and we want to ensure that we have the correct information to initiate the necessary actions to resolve the leaking roof and any other outstanding concerns. Please provide your name and phone number either by replying to this message or by calling our customer service department at the number listed on our website. Once we have your details, we will expedite the process and ensure that the appropriate team members address your concerns promptly. We apologize for any inconvenience caused and appreciate your cooperation. We look forward to resolving these issues and restoring your confidence in our services. Kind regards, HenryWe understand your frustration about the issue, and we are committed to addressing this matter promptly.