As of June 18th, 2020, Welsh Homes rebranded to Harmac Homes.
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Best quote with upgrades, exceptional customer service
This is our second home we are building in Bendigo. We called four quotations and similar floorplan/sqm with same inclusion/upgrades from four other reputed builders as well. When it comes to site works, changes to the original plan, extras and upgrades , Harmac is the best compared to rest. Extremely flexible to work with, esp Craig R. , our sales consultant at Epsom. Exceptional customer service, confident and reliable. He stayed after hours to accommodate all our requests, scheduled meeting which were flexible for us, always got back to us a...s he promised. He clarified each and every question we had and didn't put any pressure on us at all. (We had an unpleasant experience with our previous builder therefore when we were very selective and careful this time ) . We are extremely glad we selected Harmac and thank you Craig. Epsom sales consultant for your amazing work.
Awesome job, cant wait to move in.
The build has been very well organised, minimal fuss and no issues to talk about.
The supervisor has been great to work with though out the different stages o build.
The customer support coordinator has been fantastic with regular email updates of the build.
The workmanship looks great so far through the build.
Shaky start but brought it home timely
The Supervisor Darren was always very professional, projecting a positive approach leading the management of the construction with firm direction and decision making whilst communicating with me all the way inviting me to contact him with any problems. Tegan was always highly informative and kept me up to date, confirmation of my emails was the only shortfall, but this is a learning curve we all must take.
I know that if Darren and Tegan were not involved a quite different outcome may have followed.
Congratulations to Harmac for employing the...
Making our dreams come true!
We started our build mid year and finally our home has been completed. :)
Darren has be great from the start to finish. If there were any questions or issues, he answered or fixed them right away.
The build process has been great to watch as they build our home.
We got weekly updates from Darren, Tegan and team and inspections when we wanted, Darren made the whole process easy and so less stressful.
We get to move into our home in the next few days and we are super excited!! What we thought was not going to be possible for years to come...was made possible to an unexpected event that turned our dream to build possible. The house is everything we wanted from the colours to the layout to the walk in pantry! Thank you so much Darren for all your hard work, your communication and for helping us build our home. We look forward to moving in and starting the next chapter. We appreciate all your heart work between you and Tegan.
incredible journey from the first point of contact until the last.
There’s really no way to show how much we appreciate the team at Harmac for building us our dream home.
The sales representative that we brought our home through was amazing, she gave such a personalised experience and was very helpful.
The build was managed so well, we have had so much communication and support from our building supervisor, we have had on site appointments for every stage which included a very thorough walkthrough and explanation of what’s happened so far and what was coming up so we were always 100% up to date with all infor...
This is perfect
Highly recommend! Building a first home can be quite stressful but the building stage felt like an absolute breeze. Our site manager Matthew was amazing and provided us with honest and detailed updates on a weekly basis. I want to thank my account manager Vicki who has been a great help throughout the entire building journey. Everything was made easy for us thanks to her.
She goes above and beyond to answer all my questions and explain to me and also rectify all the issues ASAP. She is such an amazing woman
We were very lucky in the sense that ...
Fantastic Experience Thank you HARMAC homes.
JOB NUMBER -WHV00577 .
A huge thank you to Harmac homes to build our dream home.It was a stress free experience with you.We build a custom home hassle free .Since the day one everything was well explained and very clear.The main attraction was the high standard inclusions .And then customising the house on the spot .All the support team was great and well experienced . Always informing us about every stage of the build and sending us the pictures . Well done the whole team .We will build again with you .
Best builder in Victoria.
Harmac( welsh) homes is the best builder in Melbourne. I wish they do business in Sydney as well. Original quote for my home in olivine was 256k and they never ask for any extra money during construction and returned 1900$ at the end as it was surplus. Beyond expectations
I live in Sydney so I was worried about my construction but they never let me down. They did so many changes in plan due to developer requirements but never ask me single cent. Admin staff specially Kate replied my emails even midnight. Mathew huy site supervisor always updat...
Great experience and very professional throughout
We recently moved into our new homes completed by Welsh Homes at Thornhill Park. We had a really great also a very professional experience with Welsh Homes all the way from sales to the customer service team to the building supervisor updates up until the final handover process.
Our building supervisor Luca Fedele was great and supportive in explaining and fixing items as required and it is good to see that he is following up with us even after handover. Workmanship and build quality of our property was as promised and everything was clearly mentioned (inclusion/ upgrades) during our initial tour of the display home itself.
We wish the very best for this organization.
Thank you Welsh Homes
My home has been completed to my total satisfaction, and all work is of a high standard.
Thank you Welsh Homes.
Those words can not convey my heartfelt gratitude for all Welsh Homes has done for me.
Your communication and consultation with me, at every step of the way during building; your willingness to compassionately listen to my requests; the guidance you offered me, at every step of the way during building, was the support I needed.
I have no hesitation in recommending Welsh Homes to anybody looking at building their home.
Job well done.
Terrible service, no pride in their work
Lots of issues with the build. Builder constantly making false promises and covering up work. We were told in october that "handover will be in a few weeks". Fast forward to january, 1 month past our contract date, we finally had handover, with substandard work, as we got sick of waiting for welsh to fix their mistakes.
We were promised "weekly updates" which we got about 6 over 10 months of building. Lots of issues with the quality of worksmanship. Plaster walls weren't sanded before being painted. Mis-laid slabs (water tank and house).
Still waiting for outstanding maintenance to be completed - 12 months after moving in. Terrible customer service.
Responsive and good communication right up until handover. It all changed though once they got my final payment. I foolishly accepted handover thinking Welsh would follow through with their empty promises about completing some of the defects pointed out during inspection. I had to chase them for the 3 month maintenance inspection - in which numerous defects and issues were identified (when it did eventually happen). That was over 7 months ago...Welsh do not answer my calls or respond to my voice messages regarding committing to completing the...outstanding work. Still waiting for my home to be completed - I moved in over 12 months ago. My experience of building with this company has been extremely dissatisfying. Would definitely not recommend - very poor quality service and product, as attached photo of my loungeroom wall shows.
Building made easy
About to start building with welsh homes after being stuffed around by a previous builder we are very happy how things are being handled we love the design and can't wait to be living in our new home .Having done our homework Welsh have so much more to offer at a reasonable price
Fantastic Building Experience with Welsh Homes
We recently built a house and land package with Welsh Homes.
Right from the initial on site meeting to select a block of land,the sales consultant helped us pick a house that would suit our budget and price.
The build process went seamlessly from start to finish.The customer service agent and supervisor kept us up to date and were very processional in the approach to detail.
We did a full turn key with Welsh which included landscaping,blinds,clothesline and even a letterbox.The house was ready from day of settlement to move straight in.
We would highly recommend Welsh Homes to anyone and would build again with them.
Thanks again to all the team at Welsh homes
Dream Home Accomplished
A very big thanks to the Welsh Homes Team. The communication between the builder and us is very exceptional. We always get answers in a very timely manner. Overall impact is we have peace of mind all through from planning to post construction. It has been a month since we moved in and I can still get in touch with the site supervisor for minor issues that were also resolved within reasonable time. If I have to do this all over again, I would still go with Welsh Homes.
Great Value for Money, Impressive Design and Standardized Quality
We love how our kitchen is situated at the centre of our home and the overall design of our house. It was neatly completed and the cost of house package (includes fencing) was reasonable. A lot of people were amazed about the fair cost of house package. Both the Customer Service Consultant and Building Supervisor have great customer service and provided us the information we need throughout the progress of construction. Thank you so much Welsh Homes! We have no regrets for choosing you as our builder.
Worth Building With Welsh Homes. Well Done.
Very neat finish to our new home. All our friends are impressed, so as we.
Sales team very professional. Welsh homes got very great prices and products
For first home buyers. As we shop around with other builders the advice welsh home gave us was realistic. As others trying to sell you more for profit. But welsh homes saved our money by guiding us at right direction, even though our spending budget was higher. And now its been 8 months in our new home no problems at all.
I highly recommend welsh homes to all. Especially to first home buyers.
Thanks to all
Great product matched with great customer service
Not really thinking of buying a property or not even ready in buying one, I was simply looking around the welsh sales office window in Thornhill Park for indicative process when the sales person called me in. 30minutes later, I bought a land and house package. This was our 3rd build, and 5th builder that we have dealt with. The sales, colours, plans, electrical was the best concept ever. We are not designers, hence the coulour packages that are already thought of by Welsh designers was so easy. It is so annoying going through other builder's co...lours and electricals appointment as you need to work out your colours yourself and not having a creative mind really just ends up in partners fighting over what colours to choose. With Welsh, just choose a colour pallete among 4 to 5 different ones, and they will make sure everything else match. I was also impressed with the honesty of this builder, We had our bushfire rating thing reduced, instead of just simply taking the money and building as per the original contract, they had adviced me that we can amend the plans and remove unnecessary items which gave us a few thousand $$$ back. Settlement was great too, no issues at all, same with the 3rd month check (although a bit late). Only criticism would probably be the time it took to build. Our little 17sq house took probably over 7 months including 2 weeks break over Christmas. With our experience with other builders, our 21 and 22 sq house was done in max 4 months. I also think they may have lost one of their great customer service ladies as the weekly updates have stopped and we were told a few months later that she has left for a different company. In saying that, weekly updates is probably too much, maybe just fortnightly will be just right. Overall, still 5 stars. We were never really in a rush so we got what we needed when we needed it. Once again thanks Welsh Homes and well done. Continue your efforts in making it simple for people. If we do build again, I will definitely check in with you guys first and I'm already recommending you to friends and family.
Excellent customer service
We are very impressed with our sales consultant and his customer service. Lots of effort was made by the team to meet our customised requirement without any hesitations. Thank you.
Well Done Team at Welsh
We were very impressed with the quality finishes at our new home. There were a couple of hick ups along the way. All was fixed without any fuss. Even after the 3 months inspection no cracks or gaps. Fantastic result. We will build with Welsh again. Thanks everyone. Eckhardt Mueller
Questions & Answers
Where is their Head office
Docklands in Melb but many displays over Victoria
Where do we go to chose colours and furnishings etc before the build starts
That is all done in the display home with the sales rep with Welsh they do have colour combinations they recomend go together you can upgrade to a different selection but there was about 5/6 combinations they recomend go together
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