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Harris Scarfe Online Store

Harris Scarfe Online Store

1.8 from 125 reviews · View Statistics
See the Best General Merchandise Shops in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by Harris Scarfe

Reviews

  • Product Quality
    2.3 (55)
  • Return Claim MadeYes (17) · No (58)
  • Shipping
    2.2 (53)
  • Warranty Claim MadeYes (3) · No (69)
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Kris
KrisPerth, WA

Cheap, nasty knock-off of a Berlei bra sold elsewhere

published
Product Quality
1/5
Shipping
3/5
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Absolutely Pathetic.. Don't Bother Trying.

published

6 weeks to convince IT department introductory 10% discount was not functioning. Took so long the item no longer available.

Product Quality
1/5
Shipping
1/5
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Pip
PipSouth Australia
  • 38 reviews
  • 17 likes

Never Had to Wait So Long for Delivery from a Local Business

published

Appalling delivery times. Items sent piecemeal over the period of two weeks - and this from a store with branches in my city! FOUR DAYS and no answer about my order via email too. Garbage customer service.

Product Quality
3/5
Shipping
1/5
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Carolyn
Carolyn
  • 2 reviews

Phase 2 sheets

published

Purchase phase 2 sheets after Easter 2022 washed 3 times (other sheets used in between) sheets are bitty and bubbling would never buy this brand again

Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
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Missing item

published

I ordered some pots and a bath mat. The pots arrived but the bath mat didn’t. I called them and was told the mat was in a separate parcel which got sent from different store/warehouse. Two months later, it never arrived. I called again to inquire, I was told there was no recording of my call earlier and the mat was delivered on the same day with the pots! The customer service’s attitude was bad too. Luckily it’s not a lot of money to lose. Got a lesson. First time online purchase from them. Very bad experience. Definitely stay away.

Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
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Sherene O'Connell
Sherene O'ConnellFar West, NSW
  • 7 reviews
  • 4 likes

DO NOT ORDER BEDDING ITEMS, IF YOU ARE UNHAPPY YOU CANNOT RETURN ITEMS

published
Product Quality
1/5
Shipping
1/5
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greg b.
greg b.South-Eastern Region, NSW

They Cancelled My Order and Kept Money

published

The shop I went to did not have the product I required so they placed the order via their online store.
Next day I got an email saying that my order had been cancelled and no explanation given as to why.
I have rung and asked about them refunding my money (over $500) twice now and I keep getting told that they have sent the request to the products department and promise to let me know whats happening but have failed to do so. Why do they take the money from my account before even knowing if they can complete the order.
Poor service, poor communication and bad business practice to charge before even knowing if they can supply the goods.

Incentivised Review No
Warranty Claim MadeNo
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Nicole Mathison
Nicole MathisonSouth East Queensland, QLD
  • 2 reviews

Dreadful followup service - very frustrating

published

I ordered a range of crockery, which arrived promptly and well packaged. Unfortunately, some were incorrect. I spent months trying to get these replaced online and being ignored unless I made yet another attempt at contact. I eventually had to drive to a shop to swap them, wasting hours of my time and completely negating the ‘benefits’ of the online/home delivery service.

Incentivised Review No
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Be aware

published

Ordered items before Easter. 4 weeks later still waiting. Called they are blaming Australia Post but have ordered from other shops since using Australia Post and item have only taken 3 working days.
I have been purchasing in store for years and moved away so used online. I wouldn’t be bothered

Incentivised Review No
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Lauri
LauriSouth East Queensland, QLD
  • 6 reviews

Sale items

published

Tried to order online from sale catalogue on day 1 of sale, but stated item out of stock, suggest you have in stock what you are advertising. Be aware, won’t order from Harris Scarfe again

Incentivised Review No
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D.G
D.GGreater Melbourne (Inner), VIC
  • 2 reviews

Appalling service

published
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Incentivised Review No
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Ladyandthetiger
LadyandthetigerSouth East Queensland, QLD
  • 38 reviews
  • 33 likes

Appalling service. Would give negative stars if possible.

published

Placed an order and 3 days later prices on items had significantly decreased ($45 —> $30) items had not been delivered yet so I called the company and asked them to provide the items at the lower price. Very rudely told NO. Told them to cancel the order which they did. Placed a new order online with the discounted prices - the order went through fine BUT now they are saying the item which I wanted them to honour the lower price for is not available. As this was really the only item in the order I particularly wanted, I am canceling the whole order. Again. What a waste of time. Terrible customer service. I should have checked the customer reviews here before ordering.

Product Quality
1/5
Shipping
1/5
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Michelle
MichelleMount Gambier
  • 5 reviews
  • 2 likes

Harris Scarfe great online service over past few years

published

So far..so good, judging by other reviews.Have bought clothes,homewares online because no local store in Mt Gambier..fast post and good competitive pricing.So thought I would check out their recent sales on electrical items.Smith and Nobel bread maker and ice cream maker both really good discount so had nothing to lose.HS Elizabeth SA sent both items on the same day purchased and was well packaged..so thankyou to the team there.Both machines work really well,especially for the pricepoint.Cheers!

Product Quality
5/5
Shipping
5/5
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Customer service team is actually just ghosts

published
Product Quality
3/5
Shipping
1/5
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False information of the product

published

I asked for the Rice cooker named PRINETTI they first said they have one only in the store do click and collect.But once I tried to do click and collect it was not there at all again called the store that it doesn't have option for click and collect than another representative said from the store that I need to come and collect but once the call transfer to another team members than they said they don't have in the store aswell I was confused and finally call again and they said they don't have.Very unprofessional and bad customer service experience in Haris Scarfe in Tuggeranong

Incentivised Review No
Return Claim MadeNo
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Questions & Answers

Karen H.
Karen H.asked
Online Store

Do u deliver to po boxes

No answers
Nola S.
Nola S.asked
Online Store

I have a card from Harris Scalf I no why I cant get the orders to go through I was on big pond.net au something like that because I winded in with it but I’m with Gmail now my mailing address is [removed]gmail.com sorry for all the trouble I now have or had stuff in cart and cant get through till it’s fixed cheers nola spiers

No answers
Margie
Margieasked
Online Store

Hello, i received my order 5006395968. But i never received a receipt. Would it be possible to get one please as my bath mat is the wrong colour and i need to exchange it. Thankyou

1 answer
donnyluv
donnyluv
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Harris Scarfe Online Store

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