Bought 4 pairs of jeans online for my husband. They were in stock. Later had confirmation email. Next day email saying order being processed. Two days after order they say order will not be filled, items not in stock and I would get a refund in 5-10 business days. Fair enough I thought, can’t be helped. Only that it is now 2 weeks later and still no refund and on their website they say jeans are in stock. Two emails to them have yet to be answered by them. Very poor service. Never again.
i was very disappointed to receive an email saying my order was canceled due to it no longer being available. when i went back online the item was still listed but at a higher price. if i was told that it had changed prices i would still have gone ahead with the order but i wasn't given this option. i have now ordered the same product from another supplier. i will never shop with harris scafe again .
Placed an online order for some items showing as in stock. Everyday for 4 days following i received an email saying my order was being processed. On the 4th day i received an email saying 2 of my items had been refunded as they could not be fulfilled. However their website still had one of the items listed as available. Am currently waiting on an explanation from customer service. However i can't say I'm impressed especially as there is only 6 days till Christmas. For a regional buyer that makes it almost impossible to replace those gifts now without traveling 150kms to our nearest shopping centre. At this point I would not recommend Harris Scarfe online.
You won't get what you ordered
Last Christmas during a sale I ordered 2 Queen sized mattress protectors & a Queen sized Doona.
The email told me that because the items were coming from different warehouses there would be NO Tracking number supplied.
Only 1 Doona was sent.
After a couple of months of waiting I sent them an email asking where my mattress protectors were, they then sent me 1 Mattress Protector.
To Date I still haven't received the 2nd Mattress Protector even though I paid for it.
Just don't go through it.
They Steal peoples money without delivering the goods.
Be wary of bonus promotions that don't apply online
I have always been a fan of Harris Scarfe sales, I had recently bought a Killarney quilt with two bonus pillows from Mornington, and after seeing the same bonus online stocked up with 3 more. After receiving the 3 quilts without pillows, I was informed there is some small print about the offer not applying online (to which I responded why would it be promoted online if not applicable online). No offer to provide the bonus offer if we come into the store, quite annoyed and they have lost a customer due to the poor communication and management of my issue.
Shoddy customer service
An item was missing from my order, which I'd already signed for, believing that order was complete ...sent 2 emails, contacted customer support by phone and didn't get any answers, went on their facebook site today and wrote a comment about my issue as well as send them a message, within half an hour I had a reply saying that item weas on it's way ...maybe F/B is the quickest way to get some action ?
Exactly what I expected.
Needed a new underlay for my queen bed. So got on line to do some searching. Was easy to navigate Harris Scarf on line, and a bonus, thay had a sale on manchester!
The range was good and descriptions of the product was informative. Easy toorder and pay, got a confirmation email straight away. Was impressed with the tracking, I knew what day it was going to be delivered.
Only negative was they did not allow the delivery to be left in a safe place, I had to be home to sign for it or it would go to the post office, no big deal, just inconvenient.
Came quickly, ordered on 7th arrived 14th.
- Verified customer
Always Great Service
I Ordered clothing online. The order was quickly packed and dispatched. I have purchased numerous items of clothing from Harris Scarfe online and have never had a problem.
Great customer service.
Never shopping here again!
Cancelled an item, have delivered two items and another still outstanding.
Contacted customer service to ensure what I wanted was available on line and we be delivered prior to Christmas. Ordered same day only to get a notification 2 days later to say it was unavailable. Numerous emails to customer service got me nothing but lip service. I have since had two items delivered with two sill outstanding and they aren’t responding to emails. Annoyed that I was mislead and now there are no updates. These were Christmas presents that the guaranteed would be delivered before Christmas.
Never ever again not on line or in store.
Terrible package, service and shipping
First time order and its terrible. The package was open, the pen was broken and I am still waiting for the other order to arrive and I don’t even want to know the condition that it is going to be. Will never order from Harris Scarfe even if is free. Very disappointed. And there is no phone number to call but only email.
Online shopping problems
We purchased five items online totalling over $400. We received one item soon after in the post. It was a towel that we had ordered - only 1 of 2 that were ordered. Then we received an email the following day stating that the rest of our order was on the way, which was okay - we didn't mind that they split the order. However, we received a huge box in the post today - really excited that we were going to have the rest of our order, we opened it only to find 4 pillows, a sheet set and a quilt cover - every item we did NOT order. Apparently t...hey have sent the wrong order. What's more, the order we were sent was well under the price we had paid. We are now left wondering who may have received our order. The correct tax invoice was enclosed with our purchases clearly listed. We went to two Harris Scarfe stores with the huge box to see if we could do anything but were told both times to contact the customer service number on the invoice. We had already tried that, but it's Saturday and they don't take calls until Monday. After reading all of the bad reviews here, I would suggest that they have a 24 hour hotline. We will try calling them on Monday to rectify this, but I honestly don't know if I would trust purchasing anything online from this retailer again. I understand human error so I'll put it off to someone just making a mistake this time, but the convenience of ordering online is optimal for my husband and I as we work late every day and simply don't have time to pop into the nearest shop.
Late order, tag still attached!
Order was split in two for some reason. Second half (hoodie) arrived THREE weeks late and required signature while the first half did not. Why? On top of this, the hoodie had the anti theft tag still attached! Not seeing this, i washed the thing, fortunately it did not break to ruin all my clothes in the washing machine. Eventually i watched a video on how to remove it and did so. I will complain of course because this is appalling.
After trawling all the local shops, large and small, for bright coloured bed linen without success I went online to Harris Scarfe late Thursday night. I have previously loved their range at the Ulladulla store every New Year when I visit the south coast. Found precisely what I wanted at 50% off and they arrived Monday afternoon. Great quality and perfect colours (I bought 2 sets - one bright orange and one bright green) so I'm a very happy customer.
Two separate deliveries, two faulty products!
Brought a Pursonic LED Kettle which arrived and did not work, it did not switch on in fact the switch was broken. Then waited for the second part of our order a Russell Hobbs Heritage Vogue Toaster, it finally arrived. When I took the box out of the delivery box the tamper seal had been broken on the toaster box, this indicated this was not a new toaster. When we went to remove the toaster from the box it had finger prints and scratches all over it. The buttons were dirty, not sure if this was a return to the shop or the display model. However,...when I buy something I expect a brand new, unopened product not something stuffed into a box and Harris Scarfe pretend it is new. Poor Form. This is the last time we shop from them as we have now had three bad online orders from them all returned.
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