Harris Scarfe Online Store

Do not order anything online with Harris Scarfe because if their chosen service provider fails to deliver the item, their suggestion is for you to follow up with their service provider. Fancy trying to abrogate their responsibilities to their service provider. Imagine if we could all blame others for our shortcomings. Highly unfair and very poor customer service Harris Scarfe.

I bought a medium jacket and wanted a second one in a different colour that was slightly bigger as the medium was a small fit. So I ordered large. A size small arrived and the staff were not helpful at all, they only could offer a refund, rather than changing the size for me for free or go into store. Just extremely unhelpful and when I asked to… Read more

speak with someone in charge the guy said no. Literally the worse customer service I’ve had in years. Just zero solutions provided that’s fair. There clearly was a glitch in their ordering system but they were not willing to compromise at all and help me exchange the product and only offering a refund (which I would lose the postage fee). I will never buy from Harris Scarfe again, definitely customer service is poor since Spotlight group took over. I tried to leave a review on their website and they did not allow my bad review which points to their review system to be absolute BS. I hope ACCC review their unfair practices.

Moving states we bought a new microwave and kettle to be delivered a week before uplift. The delivery arrangements were chaotic nit a great start.Two of each item were sent all in separate deliveries, luckily my husband was home to intercept the… Read more

2nd microwave. I sent multiple emails to HS all unanswered. In them I asked for the item to be collected by HS. Months go by and then I get a peremptory command "you are required to return the item" to a store. The email was quite rude frankly and I am overseas so can't do so. There are quite a few competitors to this business. Do yourself a favour and choose one of them.

Had amazing experience with them..they send me an email they will deliver in 1week i req for ealier as party was within 5daz..they delivered on 4th day.. Amazing work..

Amazing customer support, very quick response and problem solving! I was hesitant to order from here as I saw negative reviews online, but honestly I had the best experience with the customer support ever and I didn’t even spend that much money.

They sold me a pillow and the material did not match what was on the website. They apologised and refunded me. Shocked how many places don't understand that concept. I've bought other products too, such as their chef inox stainless steel pans, and have no complaints.

Ordered the Smith &Nobel Intense Performance 5Piece cook set. One pan handle cracked upon receipt. After sales service extremely poor. No reply to email customer support. Phoned customer service given apology fir lack of contact and told new pan being sourced. Over a week later no contact. Whilst the pans look good they are not practical.i cooked… Read more

a curry which splashed on the wood look handle. Despite cleaning it off immediately it stained. Would NOT recommend this product

I complained about a deliver of a blender with missing milling blade, rather than checking one of their stock boxes whether item included I was asked to take delivery to nearest store to be checked. I live a distance from Harris Scarfe shop hence I… Read more

ordered on line. I sent photo of the item’s box and user guide which state the part is included in 900 series. It is a very disappointing and frustrating experience

I was disappointed to receive my online order packed in a box that was only about one third full, with the remaining space filled mostly with unnecessary packaging that will simply end up in landfill. I had hoped for a more environmentally responsible approach. What is even more disappointing is that I contacted your online customer support about… Read more

this and never received a reply. I would appreciate a response explaining why such excessive packaging was used and what steps your company is taking to reduce unnecessary waste in future orders.

Tried to cancel an order one day after ordered was told it was already seen and they put it into a box for delivery. Girl on chat was useless. We can't take it out of the box. Even though we still have it. We put a sticker on saying we processed it. Said what if i refuse delivery. Of they will send ut back. Said you still have it just dont… Read more

send. But we put it in a box to send. How thick are your staff. Really turn people off using your stores

Harris scarf. I bought an expresso smash bin. Online it looked perfect although when I used it I realised it was too small and slanted and when emptying my used coffee, all the used coffee goes flying up and over the edges of the bin. Why would they make and sell something that clearly doesn't work. Show details

I've been trying to sign up to their membership club for 40 minutes. I changed my 'forgotten' password 6 times. Every time I get an error message saying the combination is not recognised. So you can bite me HS.

Two stars only because they partially got my order right. Terrible website that constantly shows items that are not available. It will even let you add such items to your cart AND PAY FOR THEM, only for you to discover that they auto deleted it after you added your credit card details. No message to tell you the item is no longer available so you… Read more

can add something else to your cart if you're chasing free shipping. Items that I tried to purchase two days ago are still showing as available on their website but they're out of stock. A total waste of your time adding items to your cart that clearly aren't available! Packaging was terrible in that the box had split during transit but luckily nothing was missing or damaged. Would be very circumspect about purchasing from them again.

Ordered a set of sheets at a reduced price of $49.99 Put in my gift card number and then found I was charged $99.99 for the sheets Absolutely disgusted with the store. First and last time I shop with them

Had been ordering some stuff for click and collect, when I got to the online checkout, noticed that I could get free delivery if I spent more money. Ended up ordering something additional which I didn't really need, and the order got split into two, part click and collect and part free delivery with the same order number, and despite contacting… Read more

them (spoke to somebody by the name of Merlin with an offshore accent) all she could do was keep saying that she can't do anything because it is a customer portal and nothing to do with Harris Scarfe. Received the home delivery, no problem with that, went to pick up the click and collect part of the order at the Elizabeth SA store which came with a bonus $10 voucher which I attempted to spend at the checkout while I was there, by purchasing 4 items which came to a total of $9.96, but they couldn't round the price up to $10, telling me that I had to spend another 4c or spend more than $10 value of the voucher to be able to use it, and that she couldn't round it up to $10 because it wasn't their product, they were only selling it - I don't think any of the products in the store are made by Harris Scarfe. Woman serving, may have been Amber, (I forget as I had to deal with three different women, one being the indifferent person who dropped my order on the floor and didn't give a stuff, let alone apology), ended up getting frustrated with my logic and ended up swearing, then when I pointed out that there was ne need to swear, claims she said "For goodness sake" and not what she actually said. Basically, scammers with their vouchers.

The website needs attention. It is extremely difficult to browse. Every time I'm scrolling, it's so sensitive, that it keeps going into an item to view. I'm just trying to browse and scroll to use a gift voucher but it's seriously infuriating that every time I'm scrolling, it just goes into an item. Hopefully this can be fixed. I don't want to go in store.

False advertising, extremely poor refund process, and deleted my negative review. Steer clear. I bought an “cooling” mattress protector for around $80. It stated repeatedly that it had cooling technologies throughout the title, images and description, so I thought it worth the price. When I got it, I found it absolutely does not cool. It’s… Read more

just as hot as every other mattress protector I’ve ever used. They don’t accept returns of bedding, so I requested a refund based on the ground that it was not as advertised (which is a legal right under Australian law).

They made the refund process very painful and prolonged. They requested one piece of info per email - I would reply with everything they asked for, then they would ask for more in their reply, over and over again and things that didn’t seem at all required, such as asking for a video after I already sent a picture. The video showed the same thing as the picture because you can’t show heat on a camera obviously.

Then they requested I return it to a store, which I couldn’t do because I live in the country which is why I ordered online, which they knew because they had my email and the original order.

When they finally issued the refund they didn’t include shipping, which they should have under Aussie law. Had to send a follow up email about that and they took bloody for ever to respond to that one.

Then! They asked me to review my experience, so I did. Using very similar language to the above (I copied it here and only added to it) and they “moderated” the comment (removed it).

So they are removing negative reviews.

This was my first experience with Harris Scarfe and it will be my last.

Seems they drag their feet to adhere to Aussie consumer protections, even after falsely advertising a product.

After reviewing a product I purchased online, I was advised that my review could not be published. Seems as though Harris Scarf carefully selects only positive reviews. It makes posting reviews pretty pointless if Harris Scarf can’t handle negative reviews. This was my review: Same look but smaller I purchased one of these bath mats instore and… Read more

was happy with it. When the Black Friday Sales were on I saw a twin pack of what looked like the same mats, so I ordered them. Upon receiving them, they appeared to be the same colour, design etc. However, when I opened them up, they were 8cm shorter than the one I purchased instore. Feeling somewhat ripped off.

So sick of ordering goods online, checking out and paying, having the money deducted from my account, then being emailed to say refund.. out of stock! Seriously! Get your stock control sorted Harris Scarfe! This is beyond frustrating!!

Even though Harris Scarfe has my money, but I don't have what I ordered, this is quite funny. There's been an order mix-up, and HS is assuming that the mix-up will go smoothly! My order goes to the wrong person, and I'm told that my own order can't be 'resent' until that person's order gets to me! I received a call on 29 Dec, 2025, from a lady in… Read more

South Australia who told me that she had received my order for an air-fryer and a knife sharpener (ordered, Dec 19). She told me she'd notified Harris Scarfe. I sent a note to HS on the same day (but I did not receive her package, an iron). Then, today (Jan 1), I received a call from HS about the issue, the upshot of which is that I cannot have my order resent until I have received the order that should have been received by the South Australian lady. I've asked for the order to be cancelled, and for a refund; I'm told they'll look into that and get back to me. Hmm. They'll probably cancel the order for the clothes iron.

I purchased a dinner set and 4 pasta bowls, they arrived smashed up, I reported this and another set were sent and arrived all smashed up. I reported this and provided numerous photos only to be asked by Lina for more and more photos. I have received no assistance and Lina is completely incompetent, rude and needs to be sacked she is an Absolute disgrace

I do not recommend that you buy from Harris Scarfe online, especially if you do not have a store nearby. The below was the back and forth over multiple weeks. I ordered two white bins. I received a black bin and a dented white bin. Despite asking for a refund, the customer care staff member incorrectly sent replacements, and issued only one… Read more

parcel label.

Another staff member stated they would cancel the replacements and arrange a refund. This did not occur.

The incorrectly sent replacements were still sent, but thankfully I was able to redirect them via AusPost to my local Post Office, and then refuse delivery.

However, I had to travel an hour by car + tolls in one direction to one of their stores to return the original bins. The system then indicated incorrectly that one had already been returned and a refund issued.

Thankfully, I documented everything with photos, notes, dates, times and names, and put in a successful PayPal claim for a refund.

On 7th December 2025 I asked by email for a Harris Scarfe manager to get in contact with me to discuss all these issues and the hassle it caused.

It is now 18th December 2025 and I have still not heard a response from a manager.

Needless to say, this has been one of the worst online purchase experiences I've had. The company made mistakes at almost every point in the fulfilment and return process.

Buyer beware.

I will never buy from this store again and DO NOT RECOMMEND this store to anyone. Worst returns policy ever. I bought 2 bras and they did not fit, when I tried to return them I was told that it was a change of mind and a refund was not allowed for bras for hygiene reasons. I don’t see any difference with trying on in store and returning to the… Read more

shelf and trying on at home. Another big company that doesn’t care about customer satisfaction and customer service.