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Harvey Norman Appliances Physical Store

Harvey Norman Appliances Physical Store

2.9 from 975 reviews

Reviews

(340)
(109)
(37)
(69)
(420)
  • Product Quality
    3.7 (117)
  • Return Claim MadeYes (27) · No (101)
  • Customer Service
    3.2 (125)


Marie H

Marie HMetropolitan Adelaide, SA

  • 2 reviews

Beware... go somewhere else!!

published

Really unreasonable
Give you the run around.
What one staff member says the next one won’t back up. Three faults and no sorry. No fridge now and still forced to wear the cost of the delivery fee.

Customer Service
Product Quality
Return Claim MadeYes
Store LocationWoodville
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Jess M.

Jess M.Sydney, NSW

  • 8 reviews

Great service

published

I bought an LG fridge from Harvey Norman Lithgow. After a big storm one night and a blackout 1 month after purchase my fridge kept freezing as the cooling setting must have become faulty from the storm. Harvey Norman arranged for a brand new fridge to be delivered to me at no cost. Very happy!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationLithgow NSW
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Isabelle K.

Isabelle K.Goulburn Valley, VIC

Lack of customer service - faulty washing machine

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationKialla , Victoria 3630
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Marg T.

Marg T.South East Queensland, QLD

  • 4 reviews

Buying a desk top & laptop computer can be scary if your not technically well advanced

published

We purchased both a new laptop and a desktop computer at Harvey Norman in Hervey Bay. Well for us it was very scary, we don’t know a gig from a ram! However Dale & Eliza did absolutely everything for us! They set up the devices, put our emails into it, our documents were all retrieved from the other devices and installed and we didn’t have to do a thing! They even managed to find the photo we had on the old computer as the desktop background! We can’t thank the team at Harvey Norman enough. Great service and always a big happy smile and a no problems we can do it attitude!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationHervey Bay Qld
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Alex

AlexMetropolitan Adelaide, SA

  • 4 reviews
  • Verified customer

You should call it "Product (we don't) Care"

published

They claim it's not an extended warranty, but they sure like to sell them. I had an insert in my expensive fridge crack through normal use after 12 months, and then again 12 months later.
They just shrugged me off without an explanation telling me it doesn't affect the use of the fridge. It's a simple part and a simple fix, and I'll be stuffed if I should have to pay for it.
Why on earth should I pay all this money for your (it's not an) Extended Warranty?

Customer Service
Product Quality
Return Claim MadeYes

Miss Alison Hughes

Miss Alison HughesSouth-Eastern Region, NSW

  • 5 reviews

Great service

published

I had a long interaction with a senior sales assistant and was very happy with the result. He was very helpful and listened to my needs. I am very happy with my purchase.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBateman's Bay NSW
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The reviewer stated that an incentive was offered for this review


Antonella G.

Antonella G.

  • 2 reviews

Fantastic staff, great shopping experience

published

Recently went to Harvey Norman Nunawading with a view to buying a front loader. We did our research before, however I still had some queries regarding the Samsung bubblewash front loader. The Samsung rep was fantastic, showed me how it works and answered all my questions. We found him genuine and very helpful. Once we committed to the purchase he called over Terry, one of the staff members, who sorted out delivery and payment details, took us to the counter and we walked away very happy. Thank you

Customer Service
Product Quality
Store LocationHarvey Norman Nunawading

Chris

ChrisSouth East Queensland, QLD

  • 3 reviews

Junk juicer

published

We bought an expensive $435 breville juicer from Burleigh Burleigh Waters on the recommendation of the sales lady. Got home and tried it but it didn't perform anything like she described it.
Returned it to the store right away but she claimed that you use it you own it and no return or exchange is allowed.

Customer Service
Product Quality
Return Claim MadeYes
Store LocationHarvey Norman Burleigh Waters
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Michelle

MichelleSouth East Queensland, QLD

morayfield Harvey norman

published

Rude. No customer service. Could not care less Took forever to get my product. Was not informed it was in the store. Then when we rang we were on hold for 40 minutes. I can’t believe how incredibly rude they are. The service is crap and they could not care less how to treat their customer. I would never set foot in a Harvey Norman again. I spent a lot of money with them. Extremely poor customer service. I give them a minus infinity. Was rude even rude while apologising to me.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationMorayfield
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william b.

william b.Wide Bay-Burnett, QLD

totally incompetent, they take your money but no service

published

4 weeks late delivering cooker and extraction fan, and they had the audacity to ask if i wanted both items delivered at the same time??????
Samsung fridge has broken down 2 times in a year.Still waiting after 3 days for a repair man to come, all the food had to be thrown out, told them that, all they could say was take photos?really.... i want my $3000 fridge fixed,how is a photo going to do that????no support just a lot of excuses.
will never buy anything from them again....not even a $1.00 item
what a waste of my time.........
start supporting your loyal customers HN....not just your bank account

Customer Service
Product Quality
Return Claim MadeNo
Store Locationgympie
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ABC67

ABC67Perth, WA

  • 19 reviews

Refreshing improvement

published

After being left disappointed from previous service and interactions, particularly from a South West WA regional store, I recently dealt with Cannington store, where the staff were generally helpful and delivery and price were competitive. I will always include them in future business, I think, going forward. They seem keen to win your business and back it up with reasonable delivery service

Customer Service
Product Quality
Return Claim MadeNo
Store LocationCannington
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Ming

MingSydney, NSW

  • 4 reviews

This is a store which display a variety of appliances and furniture.

published

A good varieties of appliances and furnitures are displayed in the store. Also customer service staff provided reasonable information to me when I asked questions. I bought two air-conditioning units from them.

Customer Service
Product Quality

The reviewer stated that an incentive was offered for this review


Vish

VishSydney, NSW

  • 2 reviews

Do not match the prices as they advertise

published

HR advise they thay beat the price as I went to Auburn store to buy refrigerator and ask for price match , they just refused by making some unacceptable excuses, eventually bought the same refrigerator from Good Guys on better service with better price . Do not buy as they do not match price and misleading the policies

Customer Service
Product Quality
Store LocationAuburn

DavidT

DavidTMetropolitan Adelaide, SA

A otherwise good shopping experience marred by bad delivery

published
Store LocationHarvey Norman Gepps Cross SA
Catherine

CatherineSydney, NSW

  • Verified customer

Excellent experience!

published

Harvey Norman North Ryde were superb - bought Westinghouse French Door Fridge Freezer with flexible use drawer. Owner very helpful. Knowledgeable, friendly staff. Matched competitors price after shocking experience with Appliances Online. Delivery crew were brilliant. Very happy with product. Would definitely shop there again.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationHarvey Norman North Ryde
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Zinn

ZinnPerth, WA

  • Verified customer

Deceptive sale

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationArmadale WA
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Robin Lewis

Robin LewisSydney, NSW

  • 6 reviews

Unethical marketing of Product Care

published

I was convinced to buy Product Care claiming that you can just come back within the warranty period and replace it for another product of a similar price or pay the difference for a higher value product. It seemed too good to be true. But because I was a regular at this shop, I trusted the guy and paid for it. On going through the terms and conditions at home much later, I realized that I was tricked. Searched for reviews online and realized that I should have done my research rather than just trusting someone I've had good interactions with during my earlier purchases. Feeling duped. :(

Customer Service
Product Quality
Return Claim MadeNo
Store LocationNorth Ryde
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Victoria

VictoriaSydney

  • 3 reviews

Harvey Norman do not live up to their obligations under consumer law

published
Customer Service
Product Quality
Return Claim MadeYes
Store LocationBelrose
See all answers

Washing Machine Purchase

published

Jadelle was very patient, helpful, enthusiastic and a delight to deal with. She was also very knowledgeable about the appliances. Jadelle was a pleasure to deal with and recommend her highly!!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationHarvey Norman Bennetts Green
See all answers

Shaneo M.

Shaneo M.South East Queensland, QLD

  • 2 reviews

Exceptional service from a knowledgable representative

published

Purchased a new fridge from Harvey Norman (Garden City) as the old one went just before Xmas. I had my sites set on replacing the Westinghouse with a similar model however I wasn't too sure. The sales rep (older gentlemen - very experienced) pointed me in the direction of a Mitsubishi Electric fridge, purchased and delivered within 5 days (had to be transported from NSW). VERY happy with the service and product.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationHarvey Norman Westfield Garden City (Mt Gravatt Brisbane)
See all answers

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Questions & Answers

John

Johnasked

Can an item bought at one Harvey Norman store (Dandenong - not yet delivered) be delivered to another (Swan Hill)? My circumstances have changed since purchasing the item (fridge).Thanks

1 answer
winah
winah

you'll need to contact the store where you purchased your fridge and explain your new circumstances..


bidol

bidolasked

Does Harvey Norman charge extra for a special order?

2 answers
Fired Up
Fired Up

What did they say when you contacted them?

bidol
bidol

Yes they do charge extra for a special order,I asked them about a fridge that they didn’t have in stock and was told they would do a special order and it was an extra $300,I ended up going to the good guys.


Kaz

Kazasked

Can u give me a quote for a econavi panosonic heat pump i have a 2 storey house I am a pensioner do u offer any discounts ? My email is [email address removed] look forward to hearing from you

No answers

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