Just went to Harvey Norman Erina to buy a new fridge and laptop computer as I bought my last fridge from there and have purchased other products from there since, and I've ALWAYS been impressed with the service I got. Well not anymore it seems. I got treated with the most hideous arrogance like I was some grey alien from Zeta Reticuli. Oh well I guess they don't need my money so I will shop elsewhere. And just for the record, I am a human being with a name. I loathe being identified by my phone number. If you only want customers to buy online PUT A SIGN ON THE DOOR.

- They REFUSE to give you a refund after you have stepped one foot out door. JB HIFI allows you 30 days.; but worse off... They are more than happy to sponge off the taxpayer and receive job keeper whilst awarding massive bonuses.

My complete attitude to harvey Norman changed when I was assisted by Nicola at chirnside park. She put me at ease immediately, found what I was searching for instantly, organised a great price with a charming attitude. I returned just recently for more product. Nicola was there again, remembered my preference and once again her service was fabulous. I have already recommended a close friend to Harvey Norman Chirnside Park.

Harvey Norman Maroochydore not good service. Purchase a fridge which stopped working less than 4 weeks after we purchased it. They say it’s not there problem unfortunately we have to deal with the manufacturer. No replacement offered. We have now been 2 and a half weeks without a fridge with a family of six living out of a beach esky in the middle of summer. Eating out and buying ice everyday only to be told today it will be another 7 days. So that’s almost 4 weeks with no fridge. Will never buy hisense again and will never shop at Harvey Norman again. First bad review I’ve ever written. Worst customer service I’ve ever experienced. Staff were rude on the phone.

Franchised departments so this review is for the washing machine & fridge department at Taren Point, NSW...

The worst customer service I have experienced.

No desire to correct any problems
No attempt made in aftercare
Terrible delivery service

Be aware, once you've bought the product, you won't hear from them again.
...

Maybe Gerry doesn't need the money anymore clearly going by his constant boasting .... was in the Chadstone store this afternoon to purchase a Revitive massager - two salespeople walked directly in front of me while I was perusing the item without as much as excusing themselves, and I was there for a good ten minutes trying to figure out which of the options to go for and all the while, not one of these so-called sales people bothered to even ask me if they could help. Will NOT be shopping here again - the Good Guys will be getting my business from now on.

Bought a $1300 fridge that died in six months.

According to the ACCC ,"If the consumer would not have bought a product knowing a major issue would occur then that constitutes a major defect.

Therefore, I am owed a replacement or refund option.

However, What I received from the rude arrogant bogans at Marion was first being (lied to) I had to call Westinghouse on my time cost, Then being shouted over, cut off and not even listened to when I tried to explain the above fact about consumer law to the whitegoods team lead. When I asked for the c...

I bought a refrigerator from the Fyshwick store that leaked water and destroyed my floor boards in the kitchen. They will not respond to my emails and over the phone say to contact the manufacturer. Buy your electrical goods from someone who stands by their products.

I recently needed to replace my fridge and freezer so I went to Harvey Norman looking for some advice.
I was assisted by the most helpful assistant I could have asked for. In spite of it being extremely busy due to the Boxing day sales, Michelle Famularo was friendly, polite and couldn't do enough to help me find the right appliance for my needs.
Having had a bad experience at this store before, I was reluctant to go back but after the service I received, am now pleased I did.

We shopped the Black Friday sales and bought a TV the sales rep (Ash) advised us if we place the order on the same day we will receive the tv by mid to late December and that wasn’t true they never called us to let us know that the delivery was delayed. When we called to find out when the Tv will be delivered their excuse is it been delayed further so if we don’t want to wait we can request a full refund which is ridiculous because I paid so that I’ll have a TV not that they can waste my time for 2 months and I can have my money back.

The new ...

My wife bought an LG top load washer from Harvey Norman’s flagship store from Auburn with extended warranty. It’s barely even been a few months since we bought it and the thing just doesn’t stop jumping up and down like a jack in the box. With manufacturer’s warranty still in place we’ve been given the runaround as is the case with all the usual stories you hear from others.

Twice an LG service technician was sent out and all they found from each visit was the lid of the washer not locking once started, apart from that they cannot find the roo...

went into the Burleigh waters store after doing a lot of research into a Bissell pro heat pet
The sales assistant did not have the model I wanted albeit the one on display was identical to the pro heat 2 pet
At every juncture she contradicted me
No they only came in red or purple - not what bissell said
The pet tool was for collecting poop not dry materials in the canister - not what bissell say nor what the instructions say
No you don't need the oxy booster - not what bissell say or in fact include in the package
I could go on
Best price $598 despite me having an online price of $488
The only sound advice given was try The Good Guys ... which I did
Sales person there said .. do you know much about these....

Bought a Belling oven in October 2020 and it was faulty. Harvey Norman use contractors to sort out these issues. One issue has been fixed but I am still waiting for new trivets (which might actually fit the cooktop) to be delivered. It is a classic case of ‘pass the buck’. No-one - including Harvey Norman - can tell me where the trivets are, let alone when they might be delivered. I am so incredibly disappointed with Harvey Norman for failing to offer me a swift and practical solution (ie replace incorrect parts) so that the cooktop can be used...

Absolute disgrace! More than happy to take your money but there is absolutely no service whatsoever. A fridge was purchased, $1400. Item arrived which was fine BUT Harvey Norman Hervey Bay use contractors who not only damaged mums floor excessively they don't even help you assemble the item because they are 'contractors'. Living through an absolute nightmare trying to get a fridge handle screwed on. It is impossible without damaging the fridge! I would not recommend this place for anything. Heard much better about the Good Guys who actually HELP you assemble your purchase. Never again ugh.

Just wanted to buy a range hood after waiting about 10 minutes a staff member came i said I want this range hood and then started the questions like why i want this where I'm going to put it and more . If you are not technician DON'T ASK. After she checked if it's in stock started the questions again phone number name address . Come on i only wanted to pay take the receipt and the range hood and go home not answer questions . What they think they are , police ?

We brought a brand new TV and accidentally threw out the remote with packaging. One phone call and we were lucky enough to get St.eve and he had us sorted out with a new one within the hour. You’re a legend St.eve

After I bought my fridge, they had forgotten to include the installation pack with it, and once I called them up, they had it delivered to me that night. However, the next day, once I attempt to assemble the fridge I realised that they hadn't included the fridge. So, after calling them up, they asked me to come to their store and pick it up, even though I had paid for delivery. After picking this up, I once again noticed I still don't have the full pack, I was missing the filter holder. After calling again for the 3rd missing item, they tell me...

I bought a NutriBullet from Harvey Norman Melbourne City store a while back and since then, I had several issues with it. However, the manager (Ian) was very helpful and both times he sorted the issue out for me promptly and without any problems. Even though the blender I bought wasn't great, I would definitely still shop from this store, as I can trust them to be cooperative and empathetic.

totally unhappy with delivery service. Crashes on fridge. Called them to fix it but did not reply. Still waiting for them.

Saturday morning, December 12, 2020, I needed to order a replacement for my 12 year old microwave oven.

After contacting a similar company on the Gold Coast, and finding their order/delivery systems useless, I contacted Harvey Norman at Bundall.

Around 10.10am phoned the Bundall store - the store phone was answered immediately, transferred to Massey - arranged payment, delivery and installation within ten minutes. Invoice was emailed within ten minutes.

Consequently, the microwave was delivered and installed by 11.35am the same morning.
Excellent customer service!!!