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Harvey Norman Retail Stores - Appliances

Harvey Norman Retail Stores - Appliances

2.9 from 1,016 reviews

Reviews

2.9

1,016 reviews
5
(357)
4
(116)
3
(38)
2
(74)
1
(431)
  • Product Quality
    3.6 (154)
  • Return Claim MadeYes (35) · No (131)
  • Customer Service
    3.2 (165)
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Sherif H.

Sherif H.Sydney, NSW

Worst customer experience ever.

published

The worst customer service in Castle Hill, refused to return a vacuum cleaner while its quality is rubbish, when I told them I will call Fair trade they didn't care

Customer Service
Product Quality
Return Claim MadeYes
Store LocationCastle Hill NSW
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Maya

MayaMetropolitan Adelaide, SA

  • 4 reviews

Transaction 9207754, Thank you Mick L, 6418/138

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationHarvey Norman Gepps Cross HQ
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IzzyH

IzzyHMelbourne

  • 6 reviews

Specs are incorrect on website but they blame the customer

published
Customer Service
Product Quality
Return Claim MadeYes
Store LocationMoorabbin
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Simpson dryer

published

Fantastic service. I bought a dryer hsd it delivered. Courier in packed it, it was badly dented. Got a second one delivered. Same. Boxes weren’t damaged. Not HN problem. Constant communication and apologies. Third one showed up today.. Sunday. Great service. Thank you to Rothwell Qld store

Customer Service
Product Quality
Return Claim MadeNo
Store LocationRothwell Qld
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Joe

JoeGreater Melbourne (Inner), VIC

  • 14 reviews

Quality of staff varies Sometimes you get very unlucky

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationWatergardens
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Saurabh Kohli

Saurabh KohliGreater Melbourne (Outer), VIC

  • 5 reviews

Amazing Products

published

Harvey Norman Broadmeadows had very good customer service, but the best part was there variety of products. We bought a Miele vacuum and it was rather getting difficult there to choose from the range of different vacuum cleaners.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBroadmeadows
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tim g.

tim g.

  • 5 reviews

very rude staff

published

I found a toaster at David Jones for $235 and HN had it for $299. I called to ask for a pricematch, the staff laughed at me and said get me one too if you get it for that price. and I said ok I will.

Then I directly called Good guys and they were happy to pricematch,

HN should keep up to JB and Good guys at least making decent specials and discounts.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationVIC
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Sam

Sam

  • 3 reviews

Stay away from harvey norman marion

published

Very dodgy store, Purchased a washing machine was told us this is a reliable unit, if anything goes wrong bring it in we sort you out no worries. The unit broke apart after 6 month and the guy tried to tell me its from wear and tare, after hours of argument the manager came to tell me, its not our problem you need to take it up with LG. Have been left without a washing machine for sometime now. ACCC case opened.

Customer Service
Product Quality
Return Claim MadeYes
Store LocationHarvey Norman Marion
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Sputnik

SputnikSouth East Queensland, QLD

  • 3 reviews

Terrible customer service - Bad product information

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationBundall QLD
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Giulz1969

Giulz1969Greater Melbourne (Outer), VIC

Laptop

published

Ive been a long standing buyer (over 10 years) Harvey Norman Preston ALWAYS look after me in terms of customer service and pricing. This occasion they failed but happy I called back and was given a voucher to use which was nice. Guy was knowledgable about laptop I bought he did his best. Still will always buy from them. Happy with my latest fridge, drawers and the delivery guys were fantastic and helpful.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationPreston, Victoria
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SharonK

SharonKSydney, NSW

  • 2 reviews

No repairs.

published
Customer Service
Product Quality
Return Claim MadeYes
Store LocationMoore Park
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Kristine L.

Kristine L.Greater Melbourne (Outer), VIC

  • 3 reviews

Horrifying After Sale Service

published

We bought a Kenwood Mixer 5 months ago. The machine started to fall apart after the first month. We only use it to mix 1- 1.8 kg bread dough (total weight). I have to sent it back to Kenwood to repair through Harvey Norman 3 times. It took 3-4 weeks to fixed each time. Each time the sales team in Harvey Norman deny any possible product deflect and accuse me of misusing the machine. I paid $900+ for this machine and drove 40 mins to the store to get accusation from the Harvey Norman sales team 3 times. The product is still broken without any refund and replacement options offered. Bad product with horrifying after sales service are really the perfect storm.

Customer Service
Product Quality
Return Claim MadeNo
Frank O

Frank OSydney Surrounds, NSW

  • 6 reviews

A good purchase of Oven

published

I went to Harvey Norman to have a general look at Ovens. When I got there I found a good selection and variety of Ovens. After a good look I found an Oven which I liked.

Customer Service
Return Claim MadeNo
Store LocationWest Gosford
Deborah Cooper

Deborah CooperSydney, NSW

  • 3 reviews

Brought a bigger tv

published

The only set back we have found with LG tv the lack of support from them . We have found it doesn’t s support all apps and this really is a downfall in their products . We own 2 of their tvs and will never buy they products again .

Customer Service
Product Quality
Return Claim MadeNo
Store LocationPenrith
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Evie

EviePerth

  • 12 reviews

So Grateful

published

Harvey Norman in Armadale. Service over and above in getting a small freezer delivered to me at the onset of COVID. I wouldnt have managed without having this freezer. Great service and nice attitude much appreciated.

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alienbats

alienbatsSydney, NSW

  • 2 reviews

DeLonghi Coffee Machine

published

Went into Castle Hill store, and the DeLonghi representative told that the machine was eligible for gift hamper after online registration. Came to know later that, it was not eligible, and many more customers had similar complaints. Clear case of mis-selling to increase sales and brushing off customers.

Customer Service
Product Quality
Return Claim MadeNo
Store Locationcastle hill
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Fee

FeeGreater Melbourne (Outer), VIC

  • 2 reviews

warranty terms changed

published

bought a fridge with 60mths extended warrabty, now the fridge is faulty apparantly the warranty wasbt an extended one, its the total warranty time. no one explained that i was paying only 3yrs extended warranty after the manufacture 2 yr warranty. disgusting service. all about money. wont be shopping at harvey norman again and will be telling others to avoid also

Customer Service
Product Quality
Return Claim MadeNo
Store Locationthomastown victoria
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Lulu Strike

Lulu StrikeDarwin, NT

  • 2 reviews

Darwin store staff are helpful

published

Very happy with the service helping me to choose my fridge. Not too pushy and seemed to know their stuff. Would shop here again next time I need an appliance

Customer Service
Product Quality
Return Claim MadeNo
Store Locationdarwin
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Philo

PhiloSydney, NSW

Check that delivery!!

published

We ordered a Westinghouse Stove in store. One then picks it up at a HN Warehouse. When we picked up the stove it was fully packed with insulation. However, when it was opened, it was a CHEF brand. WASTED TIME followed. A fairly basic part of the transaction, one would have thought, to supply what was ordered. Anyone dealing with the NSW Auburn Store needs to be very careful. The Manager was HELPFUL, however, he was up to his neck in complaints the day we rang. I think that says it all.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationAuburn, NSW
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Iain

IainSydney Surrounds, NSW

Unbelievably bad service.

published

West Gosford I bought television for $1850.00 took it home plugged it in and it didn’t work rang the store sales lady said I spoke to the manager and we will get our money back i,ll get it picked up when it gets back we will do a refund after numerous phone calls the next day after it was picked up we spoke to the manager who refused to give us our money back we have no money no television disgusting service and we are still waiting .

Customer Service
Product Quality
Return Claim MadeNo
Store LocationWest Gosford
See all answers
2 comments
Iain
Iain

next step ACCC.

Iain
Iain
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Questions & Answers

John

Johnasked

Retail Stores - Appliances

Can an item bought at one Harvey Norman store (Dandenong - not yet delivered) be delivered to another (Swan Hill)? My circumstances have changed since purchasing the item (fridge).Thanks

1 answer
winah
winah

you'll need to contact the store where you purchased your fridge and explain your new circumstances..

bidol

bidolasked

Retail Stores - Appliances

Does Harvey Norman charge extra for a special order?

2 answers
Fired Up
Fired Up

What did they say when you contacted them?

bidol
bidol

Yes they do charge extra for a special order,I asked them about a fridge that they didn’t have in stock and was told they would do a special order and it was an extra $300,I ended up going to the good guys.

Kaz

Kazasked

Retail Stores - Appliances

Can u give me a quote for a econavi panosonic heat pump i have a 2 storey house I am a pensioner do u offer any discounts ? My email is [email address removed] look forward to hearing from you

No answers

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