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Harvey Norman Appliances Physical Store

Harvey Norman Appliances Physical Store

2.9 from 985 reviews

Reviews

(344)
(113)
(37)
(69)
(422)
  • Product Quality
    3.7 (126)
  • Return Claim MadeYes (30) · No (108)
  • Customer Service
    3.3 (135)
Gina

GinaNorth-West & West coast, TAS

  • 3 reviews

Excellent Customer Service

published

Harvey Norman Electrical in Devonport Tasmania are the best.
Outstanding product knowledge and friendly customer service.
The reason we keep returning to the store is the team.
We never leave empty handed and are always thrilled with our purchases.
Thank you Harvey Norman Devonport.
See you soon.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationDevonport Tasmania
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Gary Rumble

Gary RumbleMid North Coast, NSW

Customer service - Aubrey at Coffs Harbour

published

We have bought a few items from Harvey Norman Coffs Harbour over the years (and from competitors while we were away and having a house built). We have dealt a few times with a gentleman called Aubrey in appliances. We have found he is great to deal with - always quick with a solution for any problems we have had.

Customer Service
Product Quality
Return Claim MadeYes
Store LocationCoffs Harbour
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Mark

MarkSydney Surrounds, NSW

  • 3 reviews

Never again

published

Hadn't been in the Penrith store for years due to a bad experience. Decided to give them a second chance, bought a washing machine, made the transaction and then told sorry, it's a 6 week wait. They had my money and the tone of the sales person changed immediately. 6 weeks of hand washing, never again

Customer Service
Product Quality
Return Claim MadeNo
Store LocationPenrith
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Susmat

Susmat

  • 4 reviews

Lots of Choices

published

Helpful staff, good prices, goods in stock, reasonable range to choose from, conveniently located stores, goods on display so easy to see what you're buying and compare brands and models

Customer Service
Product Quality
Return Claim MadeNo
FairLady

FairLadySydney, NSW

  • 16 reviews

Careless installation

published

I bought a front loader LG washer dryer combo. The installer was very overweight in size. He turned on the tap all the way, causing lots of pipe vibration noise. He kinked the pipe. LG rep came and found it. I would not buy any appliance from HN anymore because of the poor installation. A lot of headache to try and sort it through. Noises that would not have been there if the installer took some care. And I would not have to bother LG,

Customer Service
Product Quality
Return Claim MadeNo
Store LocationAuburn
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Cafeindmobile

CafeindmobileBrisbane

  • 8 reviews

Harvey Norman Stores

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationGrafton
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Robert

RobertNorth-West & West coast, TAS

  • 4 reviews

Great service

published

Went in bought $10000 of furniture etc service was great prices was great all so delivered on time brought into house as I am disabled with any worry do all my shopping that is available at Harvey Norman will not go any where else now the service was just to good

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBurnie Tasmania 7320
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JOHN N LINA

JOHN N LINAFar North Queensland, QLD

Front loader washing machine

published

Scott from Harvey Norman cairns in electrical was professional, efficient friendly and most of all very knowledgeable . I cannot speak highly enough of Scott you have gone above and beyond what I would have expected.
Many thanks.

Customer Service
Return Claim MadeNo
Store LocationHARVEY NORMAN CAIRNS

Disappointing service from Harvey Norman

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationCapalaba
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1 comment
Teresa S.
Teresa S.

I have submitted a complaint online and received a response a week later to say they would contact me. 3 weeks later I am still waiting. I am appalled at their lack of customer service. I won’t be purchasing from them ever again

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Dan

DanHamlyn terrace

  • 12 reviews

Great safety net depending on cost

published

Purchased an em7000 cafe series coffee machine 3.5 years later it developed a small leak. Claimed with product care plan and received a 600 store credit to purchase new machine

Customer Service
Product Quality
Return Claim MadeYes
william

williamWide Bay-Burnett, QLD

  • 2 reviews

3 weeks later

published

well 3 weeks after the fridge broke down a repair man has showed up.
3 weeks......still no word from samsung about compensation for all the food we had to throw out

Customer Service
Product Quality
Return Claim MadeYes
Store LocationGympie
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GIvemegoodservice

GIvemegoodserviceSydney, NSW

  • 5 reviews

Great Service

published

I have found Harvey Norman to be very helpful whenever I go to their store. They are always willing to do a deal or match prices from other companies. Always purchase from them!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationCoffs Harbour
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Marie H

Marie HMetropolitan Adelaide, SA

  • 2 reviews

Beware... go somewhere else!!

published

Really unreasonable
Give you the run around.
What one staff member says the next one won’t back up. Three faults and no sorry. No fridge now and still forced to wear the cost of the delivery fee.

Customer Service
Product Quality
Return Claim MadeYes
Store LocationWoodville
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Jess M.

Jess M.Sydney, NSW

  • 10 reviews

Great service

published

I bought an LG fridge from Harvey Norman Lithgow. After a big storm one night and a blackout 1 month after purchase my fridge kept freezing as the cooling setting must have become faulty from the storm. Harvey Norman arranged for a brand new fridge to be delivered to me at no cost. Very happy!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationLithgow NSW
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Isabelle K.

Isabelle K.Goulburn Valley, VIC

Lack of customer service - faulty washing machine

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationKialla , Victoria 3630
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Marg T.

Marg T.South East Queensland, QLD

  • 4 reviews

Buying a desk top & laptop computer can be scary if your not technically well advanced

published

We purchased both a new laptop and a desktop computer at Harvey Norman in Hervey Bay. Well for us it was very scary, we don’t know a gig from a ram! However Dale & Eliza did absolutely everything for us! They set up the devices, put our emails into it, our documents were all retrieved from the other devices and installed and we didn’t have to do a thing! They even managed to find the photo we had on the old computer as the desktop background! We can’t thank the team at Harvey Norman enough. Great service and always a big happy smile and a no problems we can do it attitude!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationHervey Bay Qld
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Alex

AlexMetropolitan Adelaide, SA

  • 4 reviews
  • Verified customer

You should call it "Product (we don't) Care"

published

They claim it's not an extended warranty, but they sure like to sell them. I had an insert in my expensive fridge crack through normal use after 12 months, and then again 12 months later.
They just shrugged me off without an explanation telling me it doesn't affect the use of the fridge. It's a simple part and a simple fix, and I'll be stuffed if I should have to pay for it.
Why on earth should I pay all this money for your (it's not an) Extended Warranty?

Customer Service
Product Quality
Return Claim MadeYes
Miss Alison Hughes

Miss Alison HughesSouth-Eastern Region, NSW

  • 5 reviews

Great service

published

I had a long interaction with a senior sales assistant and was very happy with the result. He was very helpful and listened to my needs. I am very happy with my purchase.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBateman's Bay NSW
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The reviewer stated that an incentive was offered for this review

Antonella G.

Antonella G.

  • 2 reviews

Fantastic staff, great shopping experience

published

Recently went to Harvey Norman Nunawading with a view to buying a front loader. We did our research before, however I still had some queries regarding the Samsung bubblewash front loader. The Samsung rep was fantastic, showed me how it works and answered all my questions. We found him genuine and very helpful. Once we committed to the purchase he called over Terry, one of the staff members, who sorted out delivery and payment details, took us to the counter and we walked away very happy. Thank you

Customer Service
Product Quality
Store LocationHarvey Norman Nunawading
Chris

ChrisSouth East Queensland, QLD

  • 3 reviews

Junk juicer

published

We bought an expensive $435 breville juicer from Burleigh Burleigh Waters on the recommendation of the sales lady. Got home and tried it but it didn't perform anything like she described it.
Returned it to the store right away but she claimed that you use it you own it and no return or exchange is allowed.

Customer Service
Product Quality
Return Claim MadeYes
Store LocationHarvey Norman Burleigh Waters
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Questions & Answers

John

Johnasked

Can an item bought at one Harvey Norman store (Dandenong - not yet delivered) be delivered to another (Swan Hill)? My circumstances have changed since purchasing the item (fridge).Thanks

1 answer
winah
winah

you'll need to contact the store where you purchased your fridge and explain your new circumstances..

bidol

bidolasked

Does Harvey Norman charge extra for a special order?

2 answers
Fired Up
Fired Up

What did they say when you contacted them?

bidol
bidol

Yes they do charge extra for a special order,I asked them about a fridge that they didn’t have in stock and was told they would do a special order and it was an extra $300,I ended up going to the good guys.

Kaz

Kazasked

Can u give me a quote for a econavi panosonic heat pump i have a 2 storey house I am a pensioner do u offer any discounts ? My email is [email address removed] look forward to hearing from you

No answers

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