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Harvey Norman Appliances Physical Store

Harvey Norman Appliances Physical Store

2.9 from 943 reviews

See the Best Appliance Retailers in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
328
4 star
107
3 star
37
2 star
67
1 star
404

ozmem

ozmemSydney, NSW

  • 5 reviews

Harvey Norman AUBURN NSW 2144

published

I have been shopping at harvey norman for over 25 years and can say that they will always give you options for payments.
Their prices are usually matched or discounted.
If you want service and customer payment options with a discount, you must shop there.

Product Quality
Customer Service
Store LocationAUBURN NSW

Susan Hermann

Susan HermannSouth East Queensland, QLD

Worst attitude ever

published

So I spend $4500 on ASKO washing machine and dryer in July 2019. Since then washing machine broke down in September now dryer is not working. I understand under warranty but when I rang Bundall store this morning and spoke to the salesperson who I purchased from (and spent much time with as I wanted the best)
simply had the attitude of and I quote ...What do you want me to do about it ...for a company who prides themselves on service I was shocked a good morning sorry to hear that might have gone down just a little better...not happy Jan $4500 is a lot of money in my house and I am bitterly disappointed.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationBundall
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Sharon

SharonWest gosford

Never again, contractor recommended tried ripping elderly parents off! Store took no responsibility. Very, very bad

published

Never again, contractor recommended By HN to fit Airconditioning tried ripping elderly parents off asking them to pay extra for installation. Then saying that they needed extra parts when they didnt. When it became obvious that they were not going to get extra money off them messed up circuit board so new oven didnt work anymore. When we rang back the contractor he said he can fix it but we would have to pay $170 call out fee??? Rang HN who didnt give a dam. Said it was nothing to do with them speak to contractor. Terrible customer service! Never again

Customer Service
Return Claim MadeNo
Store LocationWiley Park NSW
Sheron

SheronSouth East Queensland, QLD

  • 10 reviews

Sold non compliant oven/ bad customer service

published
Product Quality
Customer Service
Return Claim MadeNo
Store LocationHarvey Norman Bundall QLD
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The reviewer stated that an incentive was offered for this review


Very unfriendly customer service especially at the counter

published

Very unfriendly customer service at the cash counter. Not ready to help at all. They do not value customers who buy small items. Not happy at all. Will not go there again

Return Claim MadeNo
Store LocationOsborne Park

Stewart

StewartGreater Melbourne (Outer), VIC

  • Verified customer

Phillips Coffee machine

published
Product Quality
Customer Service
Return Claim MadeYes
Store LocationChirnside Park
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Mark B.

Mark B.Sydney, NSW

  • 10 reviews
  • Verified customer

Price matches paradise

published

My sales assistant helped me through all my purchases for our kitchen renovation. Their transparency was phenomenal. They ensured that I was aware of all relevant bonus offers, had great product knowledge and allowed me to online search in real time for better prices and would price match workout fail at every opportunity. I literally saved hundreds of dollars. Availability and delivery where second to none.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationMoore Park Supa Center
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Paul

PaulThe Mallee, VIC

  • 38 reviews
  • 1 like

The Best Service from Swan Hill Harvey Norman!!

published

I purchased a New Fridge from Harvey Norman, Swan Hill earlier this week. The Standard of Service that I received was Very High!! Josh Mangles was the Salesperson and he made this purchase experience 5 star. Very helpful, efficient and went out of his way to help me. This experience was excellent from the start to delivery of my fridge. The 2 Delivery Men from Harvey Norman, Swan Hill, went out of their way to meet my needs. They were friendly, considerate and extra careful when placing my new fridge in the kitchen. I could not have asked for better service from them both!! I only hope that Harvey Norman monitor Product Review and pass on my "Thanks" to all 3 young men.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationHarvey Norman Swan Hill
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Dionigi S.

Dionigi S.Perth, WA

  • 2 reviews

Bad experience I will never spend a cents to this store

published

Completely useless, I hope people open their eyes, store like this should not exist.
35 days waiting for my coffee machine under warranty and when they decide to return to me a new coffee machine Harvey Norman decide saying our client prefers pickup in Wembley 90 km away, after one more week still at Wembley.
Very unprofessional. Never again walk in to this store and neither my family. Better Nextdoor GOOD GUYS .

Product Quality
Customer Service
Store LocationO’connor
Darren

DarrenMetropolitan Adelaide, SA

  • 4 reviews

Pc for the parents

published

Went in looking for specific pc for our parents to be able to stream Greek tv onto their television. They were very helpful and upgraded us to a better pc that we were very happy about

Product Quality
Customer Service
Return Claim MadeNo
Store LocationRundle Mall
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J.M

J.MCoburg, VIC

  • 25 reviews
  • Verified customer

Price Match disagreement

published
Product Quality
Customer Service
Return Claim MadeNo
Store LocationHarvey Norman Thomstown
See all answers
1 comment
J.M
J.M

Seng Hong A.

Seng Hong A.South East Queensland, QLD

  • Verified customer

Upset on the product and customer service

published
Product Quality
Customer Service
Return Claim MadeYes
Store LocationHarvey Norman Everton Park QLD
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David

DavidGreater Melbourne (Outer), VIC

  • 4 reviews

I buy all my electronics here

published

Love the service and feel at Harvey Norman I love to shop here I buy my tvs fridges and lounges.
Great help from the guys and girls at hoppers crossing store In particular

Product Quality
Customer Service
Return Claim MadeNo
Store LocationHoppers crossing
See all answers

Adrian

AdrianSouth East Queensland, QLD

  • 2 reviews

Harvey Norman bungle- just wont honour the warranty

published
Product Quality
Customer Service
Return Claim MadeYes
Store LocationHarvey Norman Bundall, Gold Coast
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Joanne

Joanne

  • 3 reviews
  • Verified customer

Great product but terrible click and collect

published
Product Quality
Customer Service
Return Claim MadeNo
kameleon872000

kameleon872000South Australia

  • 26 reviews
  • 1 like

Never going there again. I know what to expect.

published

Terrible customer service. Visited a store in an Australian CBD. No greeting, no acknowledgement, nobody asked if I was being attended to. I was considering a major purchase but I won't from that store. I also submitted a formal complaint, the store manager did respond but I have yet to hear back. It may be lack of training, but staff need to be taught that customers pay their wages, and their job is to make customers happy, not annoying us.

Customer Service
Return Claim MadeNo

Frog

FrogFar North Queensland, QLD

  • 3 reviews
  • Verified customer

Never buy electrical Harvey Norman Cairns

published

And dont buy an Ariston dishwasher. These just dont work, and if you want to bash your head against the Harvey Norman brick wall with zero customer service for greater than 3 months, go right ahead. The machine never worked from day 1, much like the guy who signs his email 2IC, Proprietor In Training. OMG someone should take this tool out the back of the warehouse and teach him some skills. Never spending another cent with this store, and thats after spending probably upward of $30k over the last 6 years

Product Quality
Customer Service
Store LocationCairns - Electrical

O Rahat

O RahatGreater Melbourne (Inner), VIC

  • 5 reviews
  • 5 likes

STAY 10 miles away from Harvynorman. No accountability, irresponsible, liars.

published
Product Quality
Customer Service
Return Claim MadeNo
Store LocationDandenong
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Johnson A

Johnson AScullin 2614, ACT

  • 6 reviews
  • Verified customer

Distinguished Sales Assistant

published

Walking through the Shop floor, an astute, very alert, Sales Assistant (5443) with excellent product knowledge, quickly gave attention. The professional attention paid off with my purchase of LG-GF-V570MBL Fridge.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationHarvey Norman, Fyshwick, Canberra
See all answers

Ian R

Ian RGreater Melbourne (Outer), VIC

  • 8 reviews

Delivery

published

I paid $65.00 to have a fridge delivered. It was going to a university. I spoke with the driver and left detailed instructions on how to find me so I could show where it was going. When I rang the driver to ask where he was he said he left the fridge at the warehouse he drove past. I had to borrow a trolley and wheel the fridge hundreds of metres to where it was going. Very poor. I have had other items delivered in the past and the drivers were good.

Product Quality
Return Claim MadeNo

Page 1 of 48

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Questions & Answers

John

Johnasked

Can an item bought at one Harvey Norman store (Dandenong - not yet delivered) be delivered to another (Swan Hill)? My circumstances have changed since purchasing the item (fridge).Thanks

1 answer
winah
winah

you'll need to contact the store where you purchased your fridge and explain your new circumstances..


bidol

bidolasked

Does Harvey Norman charge extra for a special order?

2 answers
fred f
fred f

What did they say when you contacted them?

bidol
bidol

Yes they do charge extra for a special order,I asked them about a fridge that they didn’t have in stock and was told they would do a special order and it was an extra $300,I ended up going to the good guys.


Kaz

Kazasked

Can u give me a quote for a econavi panosonic heat pump i have a 2 storey house I am a pensioner do u offer any discounts ? My email is [email address removed] look forward to hearing from you

No answers

Get an answer from our members and Harvey Norman representatives

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