Harvey Norman AUBURN NSW 2144
I have been shopping at harvey norman for over 25 years and can say that they will always give you options for payments.
Their prices are usually matched or discounted.
If you want service and customer payment options with a discount, you must shop there.
Worst attitude ever
So I spend $4500 on ASKO washing machine and dryer in July 2019. Since then washing machine broke down in September now dryer is not working. I understand under warranty but when I rang Bundall store this morning and spoke to the salesperson who I purchased from (and spent much time with as I wanted the best)
simply had the attitude of and I quote ...What do you want me to do about it ...for a company who prides themselves on service I was shocked a good morning sorry to hear that might have gone down just a little better...not happy Jan $4500 is a lot of money in my house and I am bitterly disappointed.
Never again, contractor recommended tried ripping elderly parents off! Store took no responsibility. Very, very bad
Never again, contractor recommended By HN to fit Airconditioning tried ripping elderly parents off asking them to pay extra for installation. Then saying that they needed extra parts when they didnt. When it became obvious that they were not going to get extra money off them messed up circuit board so new oven didnt work anymore. When we rang back the contractor he said he can fix it but we would have to pay $170 call out fee??? Rang HN who didnt give a dam. Said it was nothing to do with them speak to contractor. Terrible customer service! Never again
Sold non compliant oven/ bad customer service
We purchased an ILVE free standing duel from Harvey Norman and had it insalled on 19/11/19 which we know was floor stock however it was delivered as not being compliant as it had a 10amp power cord attached for the electric oven component. When we turned on the oven for the first time the thermostat would not work so we rang the ILve service team and they arranged a service technician to inspect the oven ,the thermostat was fixed but the technician from CE Electrics GOld Coast said he would give the oven a once over as it had just been insalled..., he advised us that the power cord was a 10amp plug but the oven need a 15amp plug and if we continued to use the oven would have burn out, and that this also would void warranty as the power cord should have been removed before it left the store so that it could be hard wired . Spoke with the sales person who sold us the oven at Harvey Norman at Bundall , who passed the buck stating it was the responsibility of the our electrician . Harvey Norman took no responsibility for the non compliant oven and only after advising them that we had spoken to Consumer Affairs that they decided to send their electrician to hard wire it. We spoke with our own electrician and he advised he would hard wire it for us. This is the second time that we have had to contact Consumer Affairs with regard to damaged goods or non compliant items. These purchases were large ticket items. My beef is that had the thermostat been functioning on our oven we would never have know the power point was not compliant, I did upon the purchase of the oven ask the Sales person if the Ilve oven was Australian complant being a ILVE oven made overseas and she said YES it was , well really it was not. We are no longer customers of HARVEY NORMAN as they once again take no responsibility to faulty or defective items. Once more customer lost
The reviewer stated that an incentive was offered for this review
- Verified customer
Phillips Coffee machine
This review is more about the attitude of Harvey Norman as opposed to the machine. I purchased the new Phillips/Lor machine to enable me to make two cups of coffee at the same time as advertised. When I got home I discovered that the machine will not fit my cusps they are wide at the top. I am not going to purchase a whole new set of cups just to fit one single application. I took the machine back to Harvey Norman and their attitude was nothing short of disgusting. First the sales person examined the issue, then a second salesperson had a look ...then the most arrogant (expletive deleted) Manager came and in no uncertain terms told me I was not entitled to a refund even though he agreed that the machine did fit my purpose but due to the fact that I didn't bring my whole dinner service into the shop prior to purchasing the machine I failed in my duty to examine the product to the fullest extent and therefore was not entitled to a refund. I advised this short minded person that over the years I have been a loyal Harvey Norman customer and have spent many thousands of dollars in various Harvey Norman stores. His reply, Oh well! My advice is don't shop at Harvey Norman, if you have an issue they will ignore you and walk away. No more Harvey Norman for me. Update: Store Management The Manager at Chirnside Park has a disgusting customer service attitude. I bought a product that when I got it home was clearly not suitable for it's intended use but when I asked for a refund I was told that as I did not bring my full dinner setting in with me and test it in store it was my fault and no refund would be authorised. All this for a machine worth $149 after a cash back, so the profit would be around $20. Harvey Norman must be doing it hard when a loyal customer of some twenty years, who has spent manny thousands of dollars with them can be simply cast away so flippantly. Good luck in the future I say you have just lost my business for the rest of my life and believe me I will be needing heaps of stuff but not a cent to Harvey Norman ever again.
- Verified customer
Price matches paradise
My sales assistant helped me through all my purchases for our kitchen renovation. Their transparency was phenomenal. They ensured that I was aware of all relevant bonus offers, had great product knowledge and allowed me to online search in real time for better prices and would price match workout fail at every opportunity. I literally saved hundreds of dollars. Availability and delivery where second to none.
The Best Service from Swan Hill Harvey Norman!!
I purchased a New Fridge from Harvey Norman, Swan Hill earlier this week. The Standard of Service that I received was Very High!! Josh Mangles was the Salesperson and he made this purchase experience 5 star. Very helpful, efficient and went out of his way to help me. This experience was excellent from the start to delivery of my fridge. The 2 Delivery Men from Harvey Norman, Swan Hill, went out of their way to meet my needs. They were friendly, considerate and extra careful when placing my new fridge in the kitchen. I could not have asked for better service from them both!! I only hope that Harvey Norman monitor Product Review and pass on my "Thanks" to all 3 young men.
Bad experience I will never spend a cents to this store
Completely useless, I hope people open their eyes, store like this should not exist.
35 days waiting for my coffee machine under warranty and when they decide to return to me a new coffee machine Harvey Norman decide saying our client prefers pickup in Wembley 90 km away, after one more week still at Wembley.
Very unprofessional. Never again walk in to this store and neither my family. Better Nextdoor GOOD GUYS .
- Verified customer
Price Match disagreement
Had a really poor experience at HN Thomastown with their Small Appliances Manager that blatantly refused to honour their policy to price match. She insisted she would only match against a National franchise similar to HN and not against an online or state based retailer unless I included the delivery fee (which was still cheaper than HN). I insisted she complies with their Policy, which is an advertised price from a leading Aus retailer and I again showed her the price as proof. She again refused, but concede to match against Billy Guyatts -...which is an online store, completely in contradiction to what she initially said. (The other store is NSW based retailer with 4 stores and online store which makes them a leading Aus retailer). She entered the discount and told me that was the best she was prepared to do and walked off. I paid for the item, went home to speak with the online chat team. They confirmed her error and advised I now had to return to the same store along with the transcript to proof I was correct. A lot of stuffing around for $6 ($167 instead of $173, original price was $199) and after this transaction, I will never step foot in that store again.
- Verified customer
Upset on the product and customer service
I bought a Kambrook Tower Fan from Harvey Norman Everton Park QLD store last November. I discovered there is stiff and squeaky noise when the fan oscillate. Initially the noise was very soft and it getting louder and louder. I bought the fan back to the store for a replacement. The staff test the fan at the store with such a noisy environment and she said she can not hear the noise. The noise will only getting louder and louder when it is running for a longer period of time. After running the fan for 10 minutes, finally she can hear a very soft...noise in the noisy store. However she refused to replace the faulty fan that I have purchased. She said this is normal. I brought back the fan and kept in my store room since then. I took it out again yesterday and feel very upset when I hear the stiff and squeaky noise from the fan again. I will not return and purchase anything from this store anymore.
Harvey Norman bungle- just wont honour the warranty
We bought an LG microwave from the Bundall store. Bear in mind that we are/were loyal HN customers and had also purchased a new fridge, washing machine, bed and some other kitchen appliances at the same time.
After about 11 months the microwave would intermittently just turn off and flash the 24hr symbol. Sometimes in the middle of the night, more annoying when you were half way through cooking and defrosting something. We took it to the store where a nice man explained that they didnt just replace them anymore, they sent it off to be repaired....
- Verified customer
Great product but terrible click and collect
I've been using Philips Air fryer that I've purchased from Harvey Norman about half-year ago, so the product is good so far. However, my experience in-store to pick up my online order was not so great (I've paid online and used click and collect). When I entered the store, I went to the click and collect section but was tossed to several sales assistants before someone actually helped me to collect my order. This process itself took about 20 - 30 minutes just for someone to find my order. I was then told that the product is available at the rea...r side of the store as it was considered a bulky item (it was an air fryer not a fridge but ok...). I then drove to the rear side of the store. Had to wait another 10 minutes for someone to show up (maybe they were busy with orders from the front of the store?) and it took them another 20 minutes or so to fetch my order. So a total of approximately an hour of lingering around the store to collect my order. Luckily the product is great.
Never going there again. I know what to expect.
Terrible customer service. Visited a store in an Australian CBD. No greeting, no acknowledgement, nobody asked if I was being attended to. I was considering a major purchase but I won't from that store. I also submitted a formal complaint, the store manager did respond but I have yet to hear back. It may be lack of training, but staff need to be taught that customers pay their wages, and their job is to make customers happy, not annoying us.
- Verified customer
Never buy electrical Harvey Norman Cairns
And dont buy an Ariston dishwasher. These just dont work, and if you want to bash your head against the Harvey Norman brick wall with zero customer service for greater than 3 months, go right ahead. The machine never worked from day 1, much like the guy who signs his email 2IC, Proprietor In Training. OMG someone should take this tool out the back of the warehouse and teach him some skills. Never spending another cent with this store, and thats after spending probably upward of $30k over the last 6 years
STAY 10 miles away from Harvynorman. No accountability, irresponsible, liars.
I bought most of my household appliances from the Harvynorman Dandenong store including delivery and installation service. They came and installed my fridge, dishwasher and washing machine (bosch). Everything was fine until I noticed swelling on the plasterboard near the Laundry area. House was built less than a year ago so I immediately called my builder Carlise Homes to come and inspect. An inspector from Carlise homes came immediately and after a thorough inspection, he found a leak in the washing machine connection. So I called my insurance...company and Bosch for farther investigation. Bosch technician inspected the connection and gave me a report where it clearly says, ""Aqua secure connected to hot tap & tape used not allowing full range of thread so not tight onto the O'ring, the technician had to replace the aqua hose and connected it to cold water tap as per installation manual, This is non manufacturing due to incorrect installation and caused damage to the aqua secure thread on securing nut"" So basically they connected it to hot water tap instead of cold water and used tape in a way that prevented the connection to be installed properly. So I sent the report to my insurance company hoping Harvey Norman would be responsible enough to take accountability for the wrong installation. after a couple of months passed, I called my insurance company and found out that my insurance company had to escalate this case to the court as the solicitor from Harvynorman thinks the house owner may have fiddled and reinstalled the washing machine incorrectly. I was like WHAT!!!. even someone with a tiny brain wouldn't say that. Why would I fiddle with it just after getting it installed by the paid professionals? I paid for the service so I would rather call them If I needed to. From my understanding, Harvey norman didn't even bother investigating or contacting/transferring the issue to their delivery contractors ( mind you they use external contractors, so technically they can easily pass over the responsibility to them) . But this solicitor really wants to fight back without any evidence or information from anywhere else just because in her mind the house owners in Australia have all the time in the world to fiddle with all the appliance just after getting installed by paid professionals. So I would never ever buy anything from them and highly recommend everyone else to stay away from them. I will keep you updated on what happens next.
- Verified customer
Distinguished Sales Assistant
Walking through the Shop floor, an astute, very alert, Sales Assistant (5443) with excellent product knowledge, quickly gave attention. The professional attention paid off with my purchase of LG-GF-V570MBL Fridge.
I paid $65.00 to have a fridge delivered. It was going to a university. I spoke with the driver and left detailed instructions on how to find me so I could show where it was going. When I rang the driver to ask where he was he said he left the fridge at the warehouse he drove past. I had to borrow a trolley and wheel the fridge hundreds of metres to where it was going. Very poor. I have had other items delivered in the past and the drivers were good.
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Questions & Answers
Can an item bought at one Harvey Norman store (Dandenong - not yet delivered) be delivered to another (Swan Hill)? My circumstances have changed since purchasing the item (fridge).Thanks
Does Harvey Norman charge extra for a special order?
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