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Harvey Norman Retail Stores - Appliances

Harvey Norman Retail Stores - Appliances

2.9 from 1,043 reviews · View Statistics

Reviews

  • Product Quality
    3.6 (175)
  • Return Claim MadeYes (38) · No (149)
  • Customer Service
    3.2 (189)
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Frozen Out

Frozen OutGreat Southern, WA

Nobody home at Harvey Norman Albany WA

published
Incentivised ReviewNo
Ajay

Ajay

  • 3 reviews
  • 1 like

Surprised and Shocked

published
Product Quality
Customer Service
Incentivised ReviewNo
Store LocationBlacktown
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Kate

KateGreater Melbourne (Inner), VIC

Rude - taking money and not getting the product

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationPreston Victoria
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Lyn K.

Lyn K.Greater Melbourne (Outer), VIC

Great service at HN.

published

Great service and product knowledge from Michelle Famularo at Chirnside Park Harvey Norman.
We were buying a fridge.
Recommend the service

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationChirnside Park
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Deep

DeepGreater Melbourne (Outer), VIC

  • 2 reviews

Ridiculous staff very rude to customer

published

Please don’t go to Harvey norman very polite when they have to sell anything but if any problem occur they will say it’s not in warranty and most of their products are faulty never buy the products with extra warranty the are all refurbished. They offer u 2 year extra warranty but please don’t buy from them they are thief’s please prefer some other stores who have better products and good price than these thugs

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationDandenong
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Joanne O.

Joanne O.Metropolitan Adelaide, SA

Yelled at by 'manager'

published
Incentivised ReviewNo
Return Claim MadeYes
Store LocationMunno Para/Smithfield SA
Alison

AlisonHunter Region, NSW

Excellent Customer Service at Kotara

published

Recently we had a problem with rust in an oven purchased 5 years ago. Harvey Norman’s customer service was outstanding and they arranged a replacement oven to be delivered to our home. We were already regular customers but will now shop with extra confidence.

Customer Service
Incentivised ReviewNo
Store LocationKotara NSW
Stephen Hinder

Stephen HinderMetropolitan Adelaide, SA

  • 31 reviews
  • 24 likes

Bad installers on washing machine.

published
Incentivised ReviewNo
Return Claim MadeNo
Norma Carrier

Norma CarrierSouth East Queensland, QLD

  • 2 reviews

Scratch and dent

published

Hi guys we bought a washing machine , dishwasher, 2 fridges and a whole lot of other things over the years at the scratch and dent section. Honestly would not shop anywhere else. The guys at the Bundall store are so pleasant and helpful keep up the good work.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBundall Qld
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Maryanne

MaryanneSydney, NSW

  • 2 reviews

Would give them 1 star if I could

published

The worst customer service I have ever experienced in my entire life. I have made complaint to Harvey Norman Head Office and the ACCC. Months of headaches with staff members, do yourself a favour and purchase online and don't ever deal with these people. Many reviews regarding this store are negative and highlight in particular lies and abusive interactions they have experienced with him. Shop online so you don't have to deal with these people. They work on commissions & KPI's yet they cant even make a sale, they have wasted hours of their time just to LOSE a sale from us.

Product Quality
Customer Service
Incentivised ReviewNo
Store LocationCastle Hill
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Speed Queen fantastic washing machine

published

Quick wash cycle, easy to use and very suited to my large family. We had to replace our Maytag and was recommended speed queen to be of equal long lasting reliability.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationCaringbah
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MKW

MKWSydney, NSW

Extremely Arrogant and Rude Sales People

published

I have had consistently bad and rude experience with sales people at Auburn shop for last 10 years or so. Today, I experienced again with two different sales women: one just walked away without comments when I asked about a discount after price match for a high end fridge with another store. The second one at the washing machine/dryer aisle when she told me in direct words that "We work here for commission, I don't have time to explain features if you are not going to buy it today. I suggest do your research online and come back and I can give you a quote. I have a lot of customers and phone calls to attend to".

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationAuburn
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Rubbish washing machine

published

We bought a top of the line washing machine and the first one was dropped in the store room, but still released to us. The second one, after they replaced the damaged one (without too much drama, in their credit) washes like a piece of poo. The manufacturers fault, not HN. Very professional in our dealings, thanks.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationMount Maunganui
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The reviewer stated that an incentive was offered for this review

Tomo

TomoSouth East Queensland, QLD

  • 5 reviews
  • 1 like

Dont buy Optus via Harvey norman

published

I purchased a Samsung phone from Harvey Norman on the gold coast ( bundall) recntly with the offer to move over to Optus Guess their Staff are out of their depth with regard to accountability when it comes to service It not us its optus with the problem Dont touch harvney norman

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store Locationbundall queensland
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Stephen B.

Stephen B.

  • 2 reviews

Bathroom Renovations

published

Purchased everything required for my new master bathroom From tiles to bathtub, the installers were great and Harvey Norman team was brilliant in covering any issues that arose, spent over $50,000 to build this dream bathroom and the HN boys made it my dream, plus following up on warranties was brilliant.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationCaringbah NSW
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Ian

IanSouthwest, VIC

  • 3 reviews

Appliance and Service

published

Excellent Service and a great range of Appliances always and home delivery is always available and can easily do On Line orders and purchasing. Can take advantage of Interest free terms if required.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationWaurn Ponds Victoria
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Bernadette

BernadetteBairnsdale

Poor service

published

Just not interested in helping you when you're under warranty. I had to go find the replacement product myself. Rang lots time just never rang back.the product i got isn't what I want but just couldn't do that again just shocking

Product Quality
Customer Service
Incentivised ReviewNo
Store LocationVictoria
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Brooksplace

BrooksplaceCentral West, NSW

  • 2 reviews
  • 4 likes

good range of products knowledgeable staff

published

I have made a lot of purchases from Harvey Norman and have always found the staff, helpful and friendly with a good knowledge of their range of items so they can advise me the best to buy. A couple of times I have had to use the warranty or product care and the service from the staff at Bathurst has been the best.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBathurst, NSW
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HonestBob

HonestBobBrisbane

  • 11 reviews
  • 11 likes

Price match guarantee is a scam

published
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationEverton Park, Brisbane
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pitiful

pitifulSydney, NSW

Disgusting service

published

I recently bought a pair of Liebherr frigs’ from Harvey Norman Castle Hill. They delivered the wrong one ( not the one that was on their showroom floor) that I bought but a different one. They would not take responsibility for it and charged me $700 to deliver the correct one and pick up the wrong one . I have written to their complaints dept 3 times now and have not had the courtesy of a response as yet . It is not as though I didn’t know what I was buying as I have 3 sets of the same frigs’ now, all bought from Harvey Norman.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationCastle Hill
See all answers
Page 1 of 53
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Questions & Answers

John

Johnasked

Retail Stores - Appliances

Can an item bought at one Harvey Norman store (Dandenong - not yet delivered) be delivered to another (Swan Hill)? My circumstances have changed since purchasing the item (fridge).Thanks

1 answer
winah
winah

you'll need to contact the store where you purchased your fridge and explain your new circumstances..

bidol

bidolasked

Retail Stores - Appliances

Does Harvey Norman charge extra for a special order?

2 answers
Fired Up
Fired Up

What did they say when you contacted them?

bidol
bidol

Yes they do charge extra for a special order,I asked them about a fridge that they didn’t have in stock and was told they would do a special order and it was an extra $300,I ended up going to the good guys.

Kaz

Kazasked

Retail Stores - Appliances

Can u give me a quote for a econavi panosonic heat pump i have a 2 storey house I am a pensioner do u offer any discounts ? My email is [email address removed] look forward to hearing from you

No answers

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