Harvey Norman Retail Stores - Appliances

Worst service and disgusting, just making fools to customers after sales.

Purchase electric heater for $2000, turned up no remote. Rang the store and waited for more then 2 weeks. They didn't bother calling us that the remote control was there so when my wife called up the salesperson was rude and expect to drive more then half an hour to pick it up from their store we decline and said they should mail the remote to us and she got rude with my wife (really).
Anyway this was one of many bad experiences we have had with Harvey Norman. We promise to never shop at Harvey Norman electrical store again.

This is a dangerous oven, I have had to replace one on the first go, Electrician had installed it and it wasn't turning on then he advised that it had burnt out. I had taken it back to Harvey Norman who had replaced it, I was originally going to just upgrade to a different model oven but was convinced that the product is fine and so they replaced it for the same model... 3 weeks in and it's blown again. Now Harvey Norman don't want to take responsibility for their DANGEROUS! faulty oven which they sent out an Electrolux technician who claims th...

01 August 2022. Seventy percent of our appliances at home are from Harvey Norman. But lately three of the items we need are not in stock. The management are reluctant to stock them and suggest we go somewhere else. Things that are not in stock....Philips air fryer, Sunbeam steam iron and a Braun cordless razor. With the Good Guys and JB Hi Fi next door you would think they would be more polite and try harder. We also buy our laptops, mobile phones and iPads there. But lately I do not feel like a customer.

Waz and Dan delivered and installed my new fridge. They changed the hinge side and had it up and running before they left. Very happy with their service.

I took my vacuum back to Harvey Norman Thomastown on 29/05/22 to be repaired as it was still under warranty. Its been 10 weeks and I have not had ONE UPDATE. I called after 6 weeks as I was told 6 weeks when I dropped it off, and the person i spoke to said they have seen them come back in 7 weeks. I called two weeks ago and a gentleman told me he would follow up with Dyson for an ETA but I never heard back. I called again last Wednesday and a gentleman said Natasha was handling this for me and would call back. No call back.
I called again today...

Hi. Thanks so.much Kirren for being such a great help.to me in selecting a heater. You were very helpful and will stay with Harvey Norman Balgowlah.

I recently had a plumber attend my home to replace a broken water heater. I was charged $550 for installation and the guy was there for 50 minutes! When I complained and requested a partial refund, I was met with a brick wall of excuses! There was no refund given and I felt totally ripped off. Will never visit ANY Harvey Norman stores again.

Ordered, payed and waited a week for a brand new Electrolux washing machine to be delivered only to end up, a week later with sctached floor stock!

Their back-of-house system is terrible then they have the audacity to call up and blame the buyer after the situation has already been resolved, which makes me think their front-of-house system doesn't get updated on time either.

Went into Harvey Norman regular customer since it first opened up in Launceston to buy a dishwasher. Monday 4/7/2022. 10.15am.Thinking about a Bosch or Miele sound is an issue, so I didn't want it loud. Went over and spoke to Sales woman, to get some information on which one. Told her I was a cash buyer asked for deal, Every time I buy something that's what I do. While she was over at the computer getting the information. Another sale assistant walked behind her, while we were in conversation and put this loud music on, which was coming from...

Cannot recommend Jason more highly to anyone needing to update their appliances.
We purchased stove, cooktop, dishwasher and rangehood all in one go with Jason.
He knew the product range at Harvey Norman and assisted us through every different department and negotiated excellent prices for us.

Thank you Jason, Litsa

Almost every time I have asked for advice in a Harvey Norman store I have been lied to. The latest today the salesman was trying to convince me that a pull down tap actually came out much further than it did in the store, and the installers had installed it incorrectly. When I came home to check, I found he was lying. This has happened to me many times over the last 20 years. Just don't trust them.

We are building a house and had to buy products for four bathrooms. We spoke to Anna at the Auburn Store who was marvellous, thorough, knowledgeable and patient. We highly recommend her and this store.

Was looking to purchase a Dyson Animal V10 vacuum cleaner advertised at $899 at Harvey Noman. When I researched other sites, Catch.com and Dicksmith.com.au advertised it for $799. So I rang the Woodville store to ask it they would match prices. Salesman told me that he couldn't match the price as 'Dyson price they had is pretty tight'. So I told him I would order one online from one of these two retailers and hung up. Very disappointing as I like to support local businesses to keep people employed. However in today's economic climate consumers have to be careful with their spending. So in a nutshell, Harvey Norman just missed out on an $800 sale. Would not recommend Harvey Norman. No wonder online shopping has becomes so popular.