Excellent Customer Service
Harvey Norman Electrical in Devonport Tasmania are the best.
Outstanding product knowledge and friendly customer service.
The reason we keep returning to the store is the team.
We never leave empty handed and are always thrilled with our purchases.
Thank you Harvey Norman Devonport.
See you soon.
Customer service - Aubrey at Coffs Harbour
We have bought a few items from Harvey Norman Coffs Harbour over the years (and from competitors while we were away and having a house built). We have dealt a few times with a gentleman called Aubrey in appliances. We have found he is great to deal with - always quick with a solution for any problems we have had.
Hadn't been in the Penrith store for years due to a bad experience. Decided to give them a second chance, bought a washing machine, made the transaction and then told sorry, it's a 6 week wait. They had my money and the tone of the sales person changed immediately. 6 weeks of hand washing, never again
I bought a front loader LG washer dryer combo. The installer was very overweight in size. He turned on the tap all the way, causing lots of pipe vibration noise. He kinked the pipe. LG rep came and found it. I would not buy any appliance from HN anymore because of the poor installation. A lot of headache to try and sort it through. Noises that would not have been there if the installer took some care. And I would not have to bother LG,
Harvey Norman Stores
Faulty and defective products at times, on complaints to online website it’s automated service sucks and it’s absolutely useless!
Had problems with all the products from there including Dyson V6- battery not what it was released with (2ah not 4ah) hence the “on special” the Simpson 10kg washing machine has leaked water internally since new and now that they have finally responded to my consistent attempts to have it looked at the warranty has expired (how convenient) the management rang back to give me the number of the local repair people so ...
Went in bought $10000 of furniture etc service was great prices was great all so delivered on time brought into house as I am disabled with any worry do all my shopping that is available at Harvey Norman will not go any where else now the service was just to good
Front loader washing machine
Scott from Harvey Norman cairns in electrical was professional, efficient friendly and most of all very knowledgeable . I cannot speak highly enough of Scott you have gone above and beyond what I would have expected.
Disappointing service from Harvey Norman
I ordered a fridge in January and had to wait 6 weeks before it arrived. We were not notified that our fridge was in and when we rang the store and were told it had been in for 2 days. They then told us that they would deliver it on Saturday but the delivery guys would ring on Friday night to give me a time window. This did not happen. On Saturday we received a call to say our fridge would be delivered in 45 mins but it was nearly an hour and a half before it was delivered. As we were removing the protective film , we discovered a 5cm scratch d...own the fridge door. When we rang the store, I was asked to send a photo of it before they made a decision of what to do. Soon after we were told that they would replace it with another fridge that day however I was told that I had received a phone call earlier that week to say the fridge was in , however there is no missed call, call received or message on my call register. When I mentioned that,I was told that I was wrong. we received a second fridge that day with an even larger scratch and dent and when we rang the store manager he was going to take both fridges away and leave us without one until they could get us another. Fortunately he realized we did not have a fridge at home because our old fridge and freezer had been removed when we were delivered the first fridge. When speaking to the franchisee I mentioned that I had been accused of lying by his staff member about the phone call and his response was, that’s not what my staff said. I then mentioned that I was told on Friday that I would receive a call about when the fridge was going to be delivered and that I had been told that the staff member had spoken to the delivery guys. When I spoke to the delivery guys they said they had not been spoken to by anyone regarding contacting us. The franchisees response was to is at he will have to speak to his staff and please accept his apology. That was it! A $3000 fridge , delayed, 2 with scratches and I have been lied to , accused of lying and then fobbed off and I get “please accept my apology “. I am astounded and will ensure my family and friends are aware of the poor customer service from this store.
Beware... go somewhere else!!
Give you the run around.
What one staff member says the next one won’t back up. Three faults and no sorry. No fridge now and still forced to wear the cost of the delivery fee.
I bought an LG fridge from Harvey Norman Lithgow. After a big storm one night and a blackout 1 month after purchase my fridge kept freezing as the cooling setting must have become faulty from the storm. Harvey Norman arranged for a brand new fridge to be delivered to me at no cost. Very happy!
Lack of customer service - faulty washing machine
I bought a $700 Simpson washing machine in the Shepparton store. When it had a mechanical fault about 2 weeks after the warranty expired I was incorrectly advised in regards to further action that should have been taken by Harvey Norman at that time. I was still entitled to have the machine fixed under warranty given the severity of the problem, the short time since I bought it and the price of the item. I'm a pensioner and can't afford hundreds of dollars of repairs for an appliance that should last at least a decade - not 2 years.
To make mat...
Buying a desk top & laptop computer can be scary if your not technically well advanced
We purchased both a new laptop and a desktop computer at Harvey Norman in Hervey Bay. Well for us it was very scary, we don’t know a gig from a ram! However Dale & Eliza did absolutely everything for us! They set up the devices, put our emails into it, our documents were all retrieved from the other devices and installed and we didn’t have to do a thing! They even managed to find the photo we had on the old computer as the desktop background! We can’t thank the team at Harvey Norman enough. Great service and always a big happy smile and a no problems we can do it attitude!
- Verified customer
You should call it "Product (we don't) Care"
They claim it's not an extended warranty, but they sure like to sell them. I had an insert in my expensive fridge crack through normal use after 12 months, and then again 12 months later.
They just shrugged me off without an explanation telling me it doesn't affect the use of the fridge. It's a simple part and a simple fix, and I'll be stuffed if I should have to pay for it.
Why on earth should I pay all this money for your (it's not an) Extended Warranty?
I had a long interaction with a senior sales assistant and was very happy with the result. He was very helpful and listened to my needs. I am very happy with my purchase.
The reviewer stated that an incentive was offered for this review
Fantastic staff, great shopping experience
Recently went to Harvey Norman Nunawading with a view to buying a front loader. We did our research before, however I still had some queries regarding the Samsung bubblewash front loader. The Samsung rep was fantastic, showed me how it works and answered all my questions. We found him genuine and very helpful. Once we committed to the purchase he called over Terry, one of the staff members, who sorted out delivery and payment details, took us to the counter and we walked away very happy. Thank you
We bought an expensive $435 breville juicer from Burleigh Burleigh Waters on the recommendation of the sales lady. Got home and tried it but it didn't perform anything like she described it.
Returned it to the store right away but she claimed that you use it you own it and no return or exchange is allowed.
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Questions & Answers
Does Harvey Norman charge extra for a special order?
Can u give me a quote for a econavi panosonic heat pump i have a 2 storey house I am a pensioner do u offer any discounts ? My email is [email address removed] look forward to hearing from you
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