Excellent service from buying experience to installation
We dealt with Michael from HN MH and found the experience very informative and without sales pressure helping us to come to decisions that we are very satisfied with ! The installation process was on time, without surprises and both Simon & Steven and Tom and Tenelle were very professional and willing to go the extra mile in assisting us. We can recommend all without hesitation.
Honest reliable service
Vivek was helpful, not pushy, reliable and followed up when he said he would. Told us the truth and didn’t try to underquote just to get a sale (as happened with another company).
Brilliant service from start to finish!
Exceeded expectations thank you Abid and those wonderful team of installers. Nothing too much trouble and am thrilled with results - thank you. It’s been a pleasure dealing with HN Mandurah and will certainly recommend.
Decided to replace all our carpets in Early July.Picked a bamboo /wool blend but the after a few days it would not be available till October if we were lucky what with Covid 19 and all. Chose a different carpet (Triexta) available straight away,Phil had already measured up the house, 5 days later installers arrived on time an completed the job in 8 hours flat, living room,study,3 bedrooms with W/I robes moving and replacing all the furniture except the computer. Great service thanks to Jamil ,Phil,Paul and Tom. I would recommend Harvey Norman Flooring at Frankston very highly Bill Young
Disgraceful - Customer service
We engaged Harvey Norman Fyshwick - Carpet to measure our house for new carpet back in May 2020. 4 bedrooms, study, lounge, and staircase were quoted. We accepted the quote and paid in full and were told it would be 3 week turn around for job completion as they always keep stock of the selected carpet - Wrong!!!!
After 3 weeks we had not heard from a single person regarding our install, I rang numerous times as was told that the warehouse manager would call me to discuss our order. This took a further week to get a call and even then we were n...
Nick, Katie, Elter, Product, Customer Service
Nick & Katie provided brilliant customer service, brilliant at carpet laying & great down to earth people. Would recommend them every time. Brilliant customer service provided by all Harvey Norman Flooring staff members. Everyone we dealt with was very friendly & helpful. Very impressed with the quality of the carpet we purchased. Brilliant customer service experience.
Rhynal from Harvey Norman Warrawong provided us with the utmost professionalism from start to finish. He was patient and answered all of our questions and did everything he could to give us exactly what we wanted. Will definitely be using him again! The end result was perfect and we receive compliments from anyone who sees it. Highly recommend
I engaged Harvey Norman Caringbah to lay carpet in my media room. The service was excellent from my initial discussion with Aaron the sales person followed by the manager Anthony who came very promptly to my home to quote and measure. His experience and insight to achieving a specific feel for the room was evident and made us feel comfortable to give Harvey Norman our business. I was promised that a very competent installer ( William and his team) would do the job as I am a very house proud customer. The installer called the night before with a time of arrival and when the team arrived to install I was very satisfied with the care, respect and quality of their workmanship. I would highly recommend them to anyone needing carpet installed.
Love love love
We have just had new carpet laid by Harvey Norman Cannington. Service was exceptional, very professional & most helpful. Greg, Tracey & Kelli were friendly & courteous. The carpet layers did an awesome job & we are extremely happy with the finished product. Thank you Greg for your advice on colour choice. We absolutely love it.
One of my bedrooms got flooded; out of all the insurance contractors that I had to deal with, Harvey Norman Flooring were the only responsive and provided great and timely service! Highly recommend them.
Geat customer experience from Harvey Norman Gordan
We have just conclude a very satisfting recarpeting experience. It started a few weeks ago with Essie from the carpet department at Gordon. She was knowledgable and quick in provideint a competative quote. She even came on a Sunday to see the job and measure up. On the instalation day Jason and his accociate arrived at 7:30 am as promised. They left at 6:30 pm. They had to move the furnature out or each room, remove the old carpet and install the new carpet in 3 bedroom, a lounge/dinning room and a couple of hall ways. They put all the furnature back and cleaned up like true professionals. Great job boys and to Harvey Norman Gordon.
Brian S. from Lane Cove
Carpet tile install for my office
Carpet tile install for my office is so good! tiles give a much more modern look to the office and the cost was very affordable. Thanks Damien for the recommendation!
The people that laid the carpets were the best
Our 3 bedroom unit needed all the carpets replaced after water damage, we were dealing with both GIO and Harvey Norman and both were very good, but the carpet layers were the best,they made a difficult day easy
Replace water damaged carpet
Excellent service. Installation done professionally. Installer arrived on time. After installation, he clean and clear all old carpet. Carpet and underlay is of excellent quality. Harvey Norman is definitely my choice for the next carpet renewal.
I visited the flooring centre at Bundall twice and on both occasions was not approached by a salesperson to assist with my carpet choice. This was disappointing as I ha purchased from Harvey Norman in the past. I eventually went to a different carpet store.
After storms damaged my carpet, the team at Harvey Norman worked hard to find the closest match possible to what was damaged. They were very quick and easy to deal with.
I was so happy with the service I received! Every step of the way, the pleasant, polite people at Harvey Norman kept me informed as to every step of the process of having my carpet replaced. The carpet layer was punctual and trustworthy. He called when he was on his way & sent me a text when the job was complete. I can highly recommend this team of considerate professionals.
After flooding in my bedroom from a storm, carpet among other things was socked and ended up molding. The team from Harvey Norman Erina came out and removed the damaged carpet cleaned & sprayed the cement. Once I picked out the colour I wanted from the range I could choose from, it was in very quickly. On the day it was installed, the guys were on time and extremely quick, but they did take time to talk to the cat when she was checking things out.
Perfect job well done
The carpet layers were very efficient and helped to remove the furniture . They were accomodating with lift restrictions . They just got on with the job. Colin seems passionate about his job and he and Trevor did it perfectly. Of course Wendy did a great job with the initial measuring. I would highly recommend Harvey Norman.
Looks fantastic, very happy
The carpet layers John and his young son did a great job, arrived on time, worked very well with a minimal of stress to yourselves as we are isolated due to the Coronavirus. Would highly recommend them.
Questions & Answers
Does smart strand carpet really come with a life time warranty? ?? Lots of un happy people. ...
We ordered carpet recently however said that we were months away from installing. We initially asked for our deposit back because of incorrect measuring on our part and a price hike however came to an agreement. We picked a colour for purchase sake however now when asking we are told the carpet is ordered and we can't change the colour despite us saying we were months away and may change the colour????
We have paid a large deposit but not sure what to do as we know it will be a case of 'can't change your mind'...not sure why carpet needed to be ordered prior to use 100 percent confirming
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