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Harvey Norman Carpet Flooring
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Jan L Greater Melbourne (Outer), VIC
It is Just What We Wanted
We recently purchased wool carpet for our home from Harvey Norman. The salesman Tom was fantastic. He helped us choose the right carpet for us which would have been daunting without his help. The laying of the carpet was also organised by Tom. He came out to measure up as well. We are thrilled with the result. The carpet is perfect – the look and the feel. It is just what we wanted. Thank you, Tom, for all your help.
Rude and entitled
Unfortunately the manager has no concept of customer service.. I would rather have broken glass for a floor covering than shop at Harvey Norman carpet Toowoomba.so many better options in this town
Carpet beetles everywhere!!
Buyers Beware of flooring section at Harvey Norman balgowlah (beetle carpet Larve found all over the unit)
Very dissatisfied and disappointed at Harvey Norman balgowlah..
........ Do not recommend......
We use to shop at Harvey Norman because of their good value range of products..
We ordered a brand new carpet from Harvey Norman balgowlah. $6.000 paid.
The installation was spot on until the day after we started to noticing what is called "beetle carpet Larve" coming out from under the skirting boards ..
This is where it gets worse the after ...
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Carpet!
Thank you! From the store Manager Abid to the carpet installation professionals. Can not recommend them all enough. They were helpful and prompt with their service. Thanks again guys. Great work.
KimberleySydney Surrounds, NSW
Excellent Customer Service and Advice
Alex was professional and helpful at all times. He delivered on time and his installers were great. I would defiantly use him again for any flooring needs or advice - hands down.
Noeline S.Victoria
Perfect job
From selecting the carpet, organising finance to having it laid i couldn't be happier. A job done perfectly. Highly recommend Wei at Harvey Norman Nunawading for all things carpet! Thanks
Carpet still to be laid but service to date has been great.
Montu from the flooring section has gone out of his way to assist us with our apartment flooring upgrade. We’re looking forward to it’s completion when laid. Great service to date. Thank you Montu
Jinendravb b.Perth, WA
- 2 reviews
- 1 like
Perfectly fit. Timely.
They installed carpet in one of my rooms with no hassle. On time before the Christmas. Very professional. Highly recommended their service. Even removed the old floor boards and disposed.
PaulGreater Melbourne (Metropolitan), VIC
- 2 reviews
- 2 likes
Excellent service and product
I bought carpet for my home.
The staff were excellent went to measure, arranged laying by great workers efficient and good quality.
So far very happy with the quality of the carpet.
After sales was also great visited store a few times after to buy additional carpet and was always greeted friendly and helpful.
Glad I chose Harvey norman mandurah although I live in rockingham.
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MaxPerth, WA
Great customer service by Monty!
We found the service of Monty at the Osborne Park store to be friendly, enjoyable and top class.
His was knowledgeable and didnt try to make stuff up if he didnt know. He listened to our needs, was polite and respectful. He was cool and maintained his composure even when we negotiated and pushed back . Highly recommended !
Baz M.South West, WA
Harvey Norman Flooring Bunbury
If I could give 0 stars I would. I have never received such terrible customer service. We obtained multiple quotes to carpet our 3 boys bedrooms and HN had the best price per sqm carpet in the style we liked. However the final price was $300 more than other quotes. After several phone calls and a condescending tone that we didn’t understand linear metre versus square metre (we do understand). The salesman finally realised he was quoting 4 rooms. Even though they had come and measured only 3. We should have gone elsewhere at this junction. But h...
Read moree adjusted the quote and we paid our deposit. We were promised a call within a week to confirm install date, 3 weeks pass and I follow up, oh! The carpet is here we are just waiting to hear back from the installer. Another week, nothing so I went into store and the snake oil salesmen finally gives me a date. The day before install we gut the boys bedrooms and stack all their furniture into our living areas and rip up the old carpet. On the day of install..... I take a day off work to be there, nothing, no contact, nobody turns up. So I call the HN salesman. Oh yeah glad you called. We rolled out your carpet this morning to cut and it was defective so we can’t install. We have reordered from Victoria so we will receive in 2 weeks. Crap happens but a call would have been nice. So furniture back into the rooms on bare concrete. 3 weeks go by and no call from our friends at HN. So I call, oh yeah your carpet is here we are just waiting to hear back from the installer for a date. Here we go again. A couple of days pass and I call again, oh yeah we do have you booked in 10 days from now. Obviously we were put at the bottom of the list. I confirm it’s in the morning, definitely. He assured me, definitely! Ok! So the night before we pull out the furniture again, I take the day off work and patiently wait for the installer.... nothing, no phone call, no show!!! I’m livid and call the HN salesman, he fobs me off to another employee and he promises to call me back. He doesn’t, hours later my wife gets the call and is told the install date was a communication error the actual install date is another 3 weeks away!!! 3 months after our deposit was paid. There is a lot more detail to the poor service, such as constantly taking my number but always calling back my wife but in the end we got our deposit refunded and we will take our business to someone that understands how to communicate. Bad things happen, I get it but call the customer and explain and offer a solution. Do not use Harvey Norman Flooring Bunbury.Amen A.Greater Melbourne (Outer), VIC
Carpet replaced of our existing house
Was thinking of replacing formal lounge carpet and ended up changing whole house carpet.
We had a great experience right from the beginning to Harvey Norman carpet section to job done.
Holder steps were done as per our expectation and we are very happy the way Harvey Norman to theatres weather today great service and product !!
TaniaPerth, WA
- Harvey Norman Carpet Flooring
- Verified customer
Amazing service from Hazel at the Showroom to Martin the Carpet Layer
Amazing service from start to beginning!
So impressed! Hazel at HN was so knowledgeable and amazing service.
I was kept informed all the way along . Martin the carpet layers arrived early and finished the job before time.
BEST CUSTOMER SERVICE
WE are happy with harvey norman frankston flooring service, jamil & tan, sharon . also please pass on to the powers that be, that the chap and his partner who came yesterday to install our carpet did a magnificent job. WE are so happy, and he was wonderful in moving the furniture around. No hassles at all and we would highly recommend Harvey Norman for laying and buying carpet.
The reviewer stated that an incentive was offered for this review
Robert WoodsideSydney, NSW
- 2 reviews
carpet laying
The two guys William and Shaun were absolutely fantastic very good carpet layers they were good honest and very reliable they even cleaned up and vacumed we could not recomend them highly enough keep hold of them Gerry they will never let you down
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Sarah cSouthwest, VIC
- 3 reviews
Exceptional service outstanding
We recently re carpeted our whole house. We went to see Adam and the crew at Harvey Norman Corio. Not only did they know their products they went above and beyond to make sure that the carpet came in and the quote was prompt. The laying of the carpet is perfect. They were honest, reliable, helpful and we couldn’t recommend them high enough! Thank you to all of you
david w.Perth, WA
Had 2 carpets laid 2 rooms in a villa unit
Prompt on time laid carpets 2 rooms just over 30 minutes great service and excellent laying of carpets and vacumed the floors also and took old carpets away with them would highly recommend harvey Norman carpet and flooring to anyone .
AdrianSouth East Queensland, QLD
Worst carpet - misleading advertising
Smartstrand used a video of a ToughMudder race with finalists trudging soil all over a white carpet, only to be cleaned on the video and claims of CANNOT be stained.
https://www.youtube.com/watch?v=3d8-2PhGo00
In the ToughMudder video you hear claims from Mowhawk's representative - "no match for Smartstrand forever clean which was easily restored to its Original Beauty"
Other claims " SmartStrand is an easy to clean carpet that stays clean. Durable, Stain Proof, soft and comfortable". Mohawk Flooring
https://www.mohawkflooring.com/carpet/brand/smartstrand
...
Very happy with our choice
Had great customer service from Kylie in the flooring department nothing was to much trouble and we ended up with a good product.
We had a small issue with the laying of the carpet as we paid extra to have furniture removed and they put it back in place with only giving the carpet a quick sweep which wasn't enough so we had to lift furniture again to do a vacuum.
Kerrie RPerth, WA
- 3 reviews
Luxury pure wool. Worth every cent
Replaced 24yo carpet in B1 & WIR. I got the best advice & chose a beautiful texture pure wool carpet. Arrived on time. Peter installed & I am over the moon with gratitude.
Questions & Answers
Mattasked
Does smart strand carpet really come with a life time warranty? ?? Lots of un happy people. ...
1 answer
Smartstrand used a video of a ToughMudder race with finalists trudging soil all over a white carpet, only to be cleaned on the video and claims of CANNOT be stained.
https://www.youtube.com/watch?v=3d8-2PhGo00
In the ToughMudder video you hear claims from Mowhawk's representative - "no match for Smartstrand forever clean which was easily restored to its ORIGINAL BEAUTY"
Other claims " SmartStrand is an easy to clean carpet that stays clean. Durable, STAIN PROOF, soft and comfortable". Mohawk Flooring
https://www.mohawkflooring.com/carpet/brand/smartstrand
Then there is the Rhino and later the Zoo challenge... Say no more beyond this is absolute misrepresentation.
We have a family of 5 and the marks from every day walking across are not removable How can they claim with visual representation that zoo animals cannot mark it? The SmartStrand carpet we bought based on these claims, looked like it was tired marked and old and in need of replacing within 8 months.
PLUS the Harvey Norman flooring sales team refused to accept and tried to shift blame to anything else, except acknowledging that the Mohawk carpet simply make and made untrue and false claims.
Harvey Norman could have done the only right and honourable thing (at NO cost to them as they'd pass it back to manufacturer), by saying it is NOT fit for the purpose and does not live up to the claims made of it and we'll refund or replace. They did neither.
We purchased for 4 rooms including a large lounge solely due to absolute assurances from the sales people that the “un-stainable” claims made were true.
1. The Smartstrand carpet purchase, was the worst decision we have ever made. And sadly, we cannot afford to replace it yet, and still have the worst carpet decision reminding us daily.
2. The second worst decision was where we bought from as a result of the after service. After literally a couple of months we wanted the disgusting carpets replaced after we'd had them cleaned and they remained with discolouration stains, were just dismissed and we were told we needed to engage a different carpet cleaning service.. which we did AT OUR ADDITIONAL COST - and even then the Harvey Norman referred carpet cleaner said it was poor quality carpet and the marks wouldn’t come out.
NB - Apart from anything else, if the carpet is claimed to be "the easiest to clean carpet on the planet" and is "un-stainable due to its scientifically proven nano-technology" - why is a special carpet cleaner required
Totally insulting untrue claims, ACCC should take action against all misleading and false claims.
MMMasked
Hi,
We ordered carpet recently however said that we were months away from installing. We initially asked for our deposit back because of incorrect measuring on our part and a price hike however came to an agreement. We picked a colour for purchase sake however now when asking we are told the carpet is ordered and we can't change the colour despite us saying we were months away and may change the colour????
We have paid a large deposit but not sure what to do as we know it will be a case of 'can't change your mind'...not sure why carpet needed to be ordered prior to use 100 percent confirming
1 answer
So my question is can we request our deposit and cancel order there is nowhere on the invoice that says we cannot
Details
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