Smart strand carpet is rubbish.
Life time warranty on stains . Rubbish. False advertising having rhinos peeing and crapping on it and not stainning, Biggest lie ever. Was told the stains are my fault as I didn't clean up spills or wees straight away. HN Derwent Park Tas came and replaced a patch of underlay where the biggest stains are because as he said the stains were coming back up through the carpet from the underlay. Well guess what, the stains are reappearing again. He then said it's called "wicking" where the spill seeps through the fibres. Was then told that that's wh...ere we are not told that this can occur. But they love to take our money. Oh and apparently stain resistant is different to stain proof. Didn't have the backing of the franchisee owner either as all he kept saying is, they agree with him, as in the manufacturing company, that it's not a warranty claim it's where I didn't clean up the spills. If i knew there had been a spill I would've wiped it up. The video of the rhino on the carpet didn't show anyone living with him and following him around cleaning up after him. One angry customer who spent thousands of dollars on what was meant to have a life time warranty. I only want my lounge room carpet replaced not the whole house. Thankyou Robert for fighting for a loyal customer.......not.
- Verified customer
Very nice carpet
I have been very happy with the carpet we were sold. It was on sale for a great price. The install was not as I would have expected, I called to have the installer come back as he had not stretched it over the nails on the edging. Looking at it today I still don't think it's ok . My carpet mats that I asked to have made from the only remaining piece were not all made. Mixed emotions about this big purchase.
Lived up to promise
Damien from Harvey Norman Osborne Park WA made the purchasing experience so easy that we parted with our money happily. Laying team of Robert & Shane were courteous, co-operative, clean, and punctual.
Everything ran according to schedule. We are very happy with the whole experience, and our new carpet!
Service all the way at Bunbury Store
We recently replaced some woollen carpet in our house from the Bunbury Store. The product was excellent, staff keen to secure custom. Carpet Layers Alexandra and Drasko finished off doing an excellent job of laying the carpet and a great experience. Based on our experience we would recommend this store.
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