Good range, price and installation
I am so pleased with the quality, look and feel of the carpet I got at Harvey Norman Highpoint. The price was very good as I got it in the mid year sales. The process to book installation was easy and the person who did the actual carpet laying was very good and experienced. Very happy.
Poor Experience - Again!
Vowed I would never use Harvey Norman for Carpet and installation after poor experience many years ago in Sydney.
Visited Warrawong NSW store as we have moved to Kiama and suppliers are limited in this area. We decided to simply view carpet colours and styles and reiterated our view but Salesperson & Floor Manager assured us they would do the right thing and ensure that we would receive good service this afternoon time. We found a carpet we liked so decided to give them (Harvey Norman - Warrawong Flooring ) another chance.
Carpet Quality - g...
Smart Strand carpet
We installed Smart Strand carpet due to the sales pitch that it has a lifetime guarantee for stain & soil resistance.
The Smart Strand carpet is terrible- it's has soiled in light traffic areas and aftet 2 years looks like 20 year old carpet.
I wish I'd not bought into the sales pitch!
Damage property and take no responsibility
Bought carpet from Harvery norman Caringbah. While installing the carpet they damaged our $900 air conditioner controller. There was no one else on the top floor of the house all day and the heating stopped working while they were there. After they left we realised the controller had been knocked off the wall so harshly that all the electronics inside were ripped away from the back. Impossible to fix and cost us $900 to replace. Harvery Norman didn't return our calls for months, were invasive, blamed the installer, installer took no responsibil...ity. The man that sold us the carpet in the Harvey Norman showroom was there with the installer but Harvey Norman said he wasn't representing them as he was doing work experience with the installers??? One of the staff members even laughed at me on the phone. Dodgy people, wouldn't hire them if you value your possessions.
Terrible after sales service
They were quick to take my money & arrange installation, but the layers did a bit if a shoddy job. I gave feedback & asked for a resolution.
Couple of vague emails back n forward.
No resolution. I had to keep chasing them up & still no service.
I'm left with old blue carpet sticking out on top of my lovely silver carpet.
My layer Martin contacted me 2 days prior to give me a time of arrival. He arrived early and was very respectful of my house and the needs of me as a customer.
Very thorough with his workmanship and attention to detail.
Not only a superb job with laying, but no damage to any of the 4 rooms he laid and no damage to any wall. Took all equipment and old carpet and was gone within 2 1/2 hrs.
Would highly recommend him to anyone.
Thanks again Martin!
Smart strand carpet is rubbish.
Life time warranty on stains . Rubbish. False advertising having rhinos peeing and crapping on it and not stainning, Biggest lie ever. Was told the stains are my fault as I didn't clean up spills or wees straight away. HN Derwent Park Tas came and replaced a patch of underlay where the biggest stains are because as he said the stains were coming back up through the carpet from the underlay. Well guess what, the stains are reappearing again. He then said it's called "wicking" where the spill seeps through the fibres. Was then told that that's wh...ere we are not told that this can occur. But they love to take our money. Oh and apparently stain resistant is different to stain proof. Didn't have the backing of the franchisee owner either as all he kept saying is, they agree with him, as in the manufacturing company, that it's not a warranty claim it's where I didn't clean up the spills. If i knew there had been a spill I would've wiped it up. The video of the rhino on the carpet didn't show anyone living with him and following him around cleaning up after him. One angry customer who spent thousands of dollars on what was meant to have a life time warranty. I only want my lounge room carpet replaced not the whole house. Thankyou Robert for fighting for a loyal customer.......not.
- Verified customer
Very nice carpet
I have been very happy with the carpet we were sold. It was on sale for a great price. The install was not as I would have expected, I called to have the installer come back as he had not stretched it over the nails on the edging. Looking at it today I still don't think it's ok . My carpet mats that I asked to have made from the only remaining piece were not all made. Mixed emotions about this big purchase.
Lived up to promise
Damien from Harvey Norman Osborne Park WA made the purchasing experience so easy that we parted with our money happily. Laying team of Robert & Shane were courteous, co-operative, clean, and punctual.
Everything ran according to schedule. We are very happy with the whole experience, and our new carpet!
Service all the way at Bunbury Store
We recently replaced some woollen carpet in our house from the Bunbury Store. The product was excellent, staff keen to secure custom. Carpet Layers Alexandra and Drasko finished off doing an excellent job of laying the carpet and a great experience. Based on our experience we would recommend this store.
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