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Harvey Norman Electronics Physical Store

Harvey Norman Electronics Physical Store

2.3 from 1,403 reviews

Reviews

(313)
(119)
(56)
(118)
(797)
  • Product Quality
    3.1 (130)
  • Return Claim MadeYes (36) · No (106)
  • Warranty Claim MadeYes (22) · No (113)
  • Customer Service
    2.7 (147)
Neil V.

Neil V.Victoria

  • 5 reviews

Product care is a waste of money and not supported by Harvey Norman

published

Bought computer product care.No follow up or assistance and now they want to pay part of the computer out and not the full amount. Rip offs, hard to deal with

Customer Service
Warranty Claim MadeYes
Store LocationHarvey Norman product care
Product PurchasedLenovo 3000 C Series
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Skyehelmsman

Skyehelmsman

  • 2 reviews

watch out for installation costs!!!

published

we bought a Bosch cooktop at Harvey Norman in Bell Street Preston recently.
Happy with price ,around $1000, and service, expecting installation costs of $3-500

BUT, the installation costs by the gas fitter sent by HN were astronomical: $1910!!!

So beware.
I suggest get written quote from installer before proceeding

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationHarvey Norman Preston
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Linda

LindaCairns

  • 2 reviews

Forget Click and collect for Harvey Norman Oxley

published
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationHarvey Norman Oxley, QLD
Product PurchasedKeyboard and mouse
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Selling underspeced items!!

published

Bough a Lenovo idea centre 27 at hoppers crossing store. Specs were i7, 1Tb harddrive with windows home for $2600. After coming home while registering the product the warranty it showed for 9 months only. Also the same product listed on Lenovo.com for less price and also the spec was 1Tb +2b hard drive with windows professional. basically looks like Harvey norman is underspecing the items and then selling for higher price. Not happy with the purchase!!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationHoopers crossing
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Paige C.

Paige C.

  • 3 reviews

Knowledgeable and friendly staff

published

Staff at the store was approachable ,e and friendly, answered any questions or concerns that I had in relation to recent laptop purchase. Downside was the amount of upwelling that went on until I could take my item to the register. Other than that was great service and great products

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
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Paul

PaulPerth, WA

Laptop

published

3rd laptop HP having issues within 4 months service ok, Midland store Management just not interested, just walked away, with embarrassment. I was calm walking in about 10 minutes the crap came good and thick, we are this and we are that, this laptop this.. etc you get the Message...

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Store LocationMidland
Product PurchasedHP 15-BW521AU
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Mia S.

Mia S.

  • 2 reviews

I don't buy any in Harvey Norman store

published

I bought a WiFi router when we install with the helped of our internet provider for 4 hours and is not get to worked. I really not happy for the product recommented by the sale person.
When I returned the sale person said they want to check first. We keep contacted the store it take a week's before have the answered.After that waited for so long that they find out the router is not working. We in up to spend more money for another brand. Because I can't get my money back, that I can buy to another store that we want.

Customer Service
Product Quality
Warranty Claim MadeYes
Store LocationBairnsdale store
Product PurchasedD-Link AC1200 DSL-2880AL
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Harold Bish

Harold BishNicholls 2913, ACT

all round good but expensive

published

i love coming here its a great shop, the staff are always good and the range is great but the prices are what kills me. i get confused when prices are 20% others.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationFyshwick
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rejo g.

rejo g.

  • 2 reviews

Excelent

published

I always but at Harvey and their extra cover looks after u well. all these years they have been good at service. I recently bought a fridge their service have to

Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
Store LocationHorsham
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Deb17

Deb17Melbourne

  • 4 reviews

Avoid HN Thomastown

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationThomastown
Product PurchasedToshiba tv
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Swizzle

SwizzleSouth-Eastern Region, NSW

  • 7 reviews

Batemans Bay store are great!

published

I am writing this 5 star review to offset in someway a 1 star review I will be writing for the online store (click and collect service) I rang to enquire about an item on special. It was in stock and I arrived half an hour later to pick it up and was served very promptly and efficiently by Jess. Great work Batemans Bay

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationBatemans Bay
Product PurchasedSamsung galaxy tablet
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cam

camGreater Melbourne (Metropolitan), VIC

Do not purchase extended warranty

published
Return Claim MadeYes
Warranty Claim MadeNo
Seth G.

Seth G.Sydney, NSW

  • 3 reviews

Backwards company still in the 20th century

published

Harvey Norman had a good offer on a Netgear Nighthawk AX6000. I checked online and it said it was in stock in the Broadway store.
I ordered online (before 4pm) to collect from the store.
When I got to the store they would not accept the NSW Government issued online driving licence. Even though that same form of identification is acceptable by the Government, the police, hospitals and pretty much everywhere.
Then the same store said they could not refund me either.
So I was not able to get my order and I was not able to be refunded either. What a service!

I will not be buying from Harvey Norman anymore. I will buy from a company that has moved into the 21st century.
And Harvey wonders why we are all buying from overseas!

Customer Service
Store LocationBroadway Sydney
Product PurchasedNetgear Nighthawk AX8 8-Stream AX6000 WiFi6 Router
Honest reviewer

Honest reviewerMky Qld

  • 30 reviews

HUGE SCAM

published

computer breaks, you take it in to computer service section, its under extended warranty, we will send it away for you, they send it away ,, after a couple of weeks !! one month later I get a call from Melbourne, you need xyz parts, but we can replace it on warranty, no I want my computer back fixed..... 4 days later its going to take another 3 weeks for your parts would you like a credit and get a replacement computer, no, get the parts I want my computer back,,,,, was I alone, talking at work ,, same story for others, so they get you to ditch your old computer, get another one,, and get another freeking warranty,,,,, bad bad people,,, mine is in mackay qld

Customer Service
Product Quality
Return Claim MadeYes
Store Locationmackay harvey norman
Product Purchasedasus computer
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Michelle T.

Michelle T.Tasmania

  • 3 reviews

Great Service

published

Store well laid out which makes it very easy to navigate. The designated staff in each department are knowledgeable and helpful, providing me with different options to make an informed decision.
Products purchased were of excellent quality and no issues at all!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationLaunceston
Product PurchasedAcer Predator Helios 500
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Liars

published
Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
Store LocationOsborne Park
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Shishir G

Shishir GSydney, NSW

  • 3 reviews

Very good

published

Products were very good and easy to navigate the store. Staff were friendly and they have good sense of humor. I like the items I purchased. Easy parking available. Overall very good.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationLiverpool
Product PurchasedAcer 15.6"
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Grant Morris

Grant Morris

  • 3 reviews

Great Service

published

Love Harvey Norman and it's great customer service. The interest free credit card offer helped me kit out my whole gaff with nothing up front. Very happy with the service all round.

Ian Morrison

Ian MorrisonGreater Melbourne (Outer), VIC

  • 2 reviews

Switched on and electrifying

published

Wow, this sales assistant has obviously been around a long time. Knows his bytes from his bites. Great attention to my laboured attempts to get his attention without being labelled vexstious.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationMornington
Product PurchasedNokia 108
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Debbie

DebbiePerth, WA

  • 4 reviews

Excellent and helpful service

published

Excellent service at both Joondalup Clearance store from Luca today purchasing a TV and enquiring into dishwashers; and from Rob at Osborne Park store when selecting a fridge last month. Both knowledgable and friendly. Would recommend both.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
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Questions & Answers

Troy

Troyasked

Do you do pick up now pay later for tv's for how long?

1 answer
Fired Up
Fired Up

This is not the HN website.
Suggest you contact them directly.

Johanna Robertson

Johanna Robertsonasked

We brought a 75 inch tv on the6th of November for 2600 dollars and now find the same tv going for 2286 dollars.I believe that Harvey Norman has a policy that if the cost of a product is reduced within a short time frame that the price is reimbursed.Can you please let us know if this is correct or has there been a change in your policy? Thank you Jo Robertson

1 answer
Fired Up
Fired Up

This is NOT the HN website.
Suggest you contact them directly.

aleja

alejaasked

Can i ask a reprint of my receipt when I purchase my laptop last october 2018?

No answers

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