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Harvey Norman Electronics Physical Store

Harvey Norman Electronics Physical Store

2.3 from 1,345 reviews

See the Best Electronics & Computing Shops in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
296
4 star
115
3 star
52
2 star
114
1 star
768

Customer Service appreciated x

published

Would just like to Congratulate Simon from your Tweed Heads Store for being one of the nicest Customer Service Person I have met in a long time; Apart from fixing my problem I had with my Iphone, Ipad etc. he did his job extremely well and could not fault the way I was treated. Customer Service is very hard to find in this day and age so must and should be rewarded. Thanks again Pleasure to deal With Harvey Norman Technical Department Jan Milne x

Return Claim MadeNo
Warranty Claim MadeNo
Store LocationTweed Heads NSW

Penny W

Penny WIllawarra, NSW

  • 8 reviews
  • 1 like
  • Verified customer

Happy with the end result, but communications and accuracy was BAD

published
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationMoss Vale
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Ch M

Ch MSouth East Queensland, QLD

  • 3 reviews

Price match and delivery scam..

published

Delivery dump and run...problem with installation just up and left said read the manual when asked..
Price match scam...when delivered the price match installation was non existent.. stayed an extra fee..When is a price match not a price match when it has an inbuilt scam..
When discussed with Harvey norman store e..did not care less...stated that's how it is...
End result had to pay for two installations twice..

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationValley
Product Purchasedwashing machine
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Liz

LizSydney, NSW

Bad advice and a battle to get guaranteed refund

published

The tech salesperson at Harvey Norman recommended a particular computer virus software with a 30 day money back guarantee. The instructions I was given to install the software didn’t work, I was on the phone to India for a long time trying to get help (they wanted to charge me extra) and when I asked for my money back at Harvey Norman they refused! Should have gone to Good Guys!

Product Quality
Customer Service
Return Claim MadeYes
Warranty Claim MadeYes
Store LocationSupa Centre
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Robyn

RobynGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Big screen tv The picture is fantastic and love the smart tv function Brand Samsung

published

Easy to find as has a special section set up with TV big and small. Lots of different brands. Love it was so good watching the AFL finals on it. The sales man was very helpful and $100 gift voucher a great bonus.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationHarvey Norman Sunshine Victoria
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Abusive Castle Hill store manager

published

Dishonest and abusive store manager at Castle Hill. Went in today to have a product price matched as per their policy. The store manager MICHAEL refused by saying it was out of stock in the local EB; it wasn't. His own staff member then corrected him, yet he still refused. I wanted to note this down and kindly to speak to head office to clarify. He completely overreacted and took offence and threatened to trespass me and call the police. Not wanting to honour your policy is one thing, but to act like a manchild and bully a customer with rude and threatening behaviour shows someone who is simply not fit to be dealing with people, let alone managing them.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationCastle Hill
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Grant Haywood

Grant Haywood

  • 3 reviews
  • 1 like

Promise one thing deliver another

published

They promise price matching. Except when you present them with the opposition price the response is 'we don't match online pricing like officeworks'

Then state that in your advertising you don't

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationToowoomba
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Zeeshan

ZeeshanSydney, NSW

  • 3 reviews

A good Sale item

published

I was looking to buy a Microwave oven. Found a good product on shelve. Using it for 04 months and have not noticed any abnormality .
This brand has layers of process which customers are asked to follow.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationAuburn
Product PurchasedMicrowave Oven
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Jasmine T.

Jasmine T.Metropolitan Adelaide, SA

  • Verified customer

Taken advantage of

published

Saw a laptop I wanted. The list price was $1290... The salesman said he will give me "a deal" and give it to me at the price of $1,080. I accepted. Went home and noticed the price on their website was $980.. Almost $300 cheaper.. Not only that, they listed on the website a "Radeon Vega 6" yet it has a "Radeon Vega 3" graphics card.
Plus! I was charged $99 for an in-store labour fee - no labour was done!!
Very unhappy. After many years of spending thousands there, I will never go back.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationNoarlunga
Product PurchasedHP Pavilion
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JewdenM

JewdenM

  • 2 reviews

No wonder retail stores are dying out

published

I waited 30 minutes with no service. It wasn’t busy. Not under staffed. Staff walking around and not wanting to move from their designated sections. Can’t sell in other departments. The structure of staff on the floor is outdated and does not work in current climate. Purchases would had totaled more than $1000 by myself but I chose to walk out after one staff member helped a man who had waited half the time I did. It gives me great pleasure knowing these stores, the incompetent staff and poor structure will soon be a thing of the past :)

Return Claim MadeNo
Warranty Claim MadeNo

Jim Milne

Jim MilneSouth East Queensland, QLD

  • 4 reviews
  • 1 like

Customer Service hahahahaha

published

Went to purchase a new laptop...what a joke ...we were the only customers in the store and we were totally ignored by the two staff members that I think worked there...well maybe not.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationMorayfield
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Jared A

Jared AGreater Melbourne (Outer), VIC

  • 2 reviews
  • 4 likes

Misleading & Unprofessional Sales Staff

published

I had a phone slammed down on me by Matthew from the Harvey Norman Chadstone AV team & I had recieved misleading and flat out poor customer service from KChang. Beware of purchasing gifts for people from this store or trusting the sales staff on the floor as it may come back to bite you. It took me two emails, many whatsapp messages and two phone calls to finally obtain a refund from Anna the floor manager. The process was a lengthy waste of time.

Product Quality
Customer Service
Return Claim MadeYes
Warranty Claim MadeNo
Store LocationHarvey Norman Chadstone
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Kevin Osborn

Kevin Osborn

  • 2 reviews
  • Verified customer

Couldn’t Have Been Better

published

I saw a television advertised in the Sunday paper which included free delivery and installation. I first made an enquiry over the phone, made my decision and paid a deposit. I had to go into the store the next day to pay the balance. The sales people were very helpful and friendly. The television was delivered and installed within the next 24 hours. The whole process could not have been better or easier.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationBundall, Queensland
Product PurchasedTelevision
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J Hru

J Hru

  • 2 reviews
  • 1 like

happy with service when I bought my laptop

published

I bought computer in this shop I was offered price match additional service and good compatriot service was fast and staff was very helpful I can recommend this shop to my friends

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationWA O connor
Product PurchasedSamsung Series 5 Laptop
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Srini

SriniSouth East Queensland, QLD

Pathetic customer service

published
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationRothwell QLD
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Chezza

ChezzaGippsland, VIC

  • 2 reviews

Terrific product and service..

published

I purchased an Epson printer from Harvey Norman to use in my home office. It does everything I need it to do and more, I am very happy with it. Harvey Norman stocks the ink cartridges also and they are regularly in stock. The staff were very helpful with my questions before purchasing my printer to make sure it would do the things I required to make my work life easier.

Return Claim MadeNo
Warranty Claim MadeNo
Store LocationBairnsdale
Product PurchasedEpson printer
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Symon M.

Symon M.Sydney, NSW

Think very carefully when buying a gift

published

I recently purchased a laptop as a gift for my partner's birthday. I was quickly attended and staff was very helpful.
Unfortunately when I presented the gift to my partner for her birthday the next morning she said thank you but I really don't want a laptop you can take it back.
When I went to return it after many conversations with different levels of management they refused to give me a refund on the pretense that they do not have to refund if u change your mind. I said I hadn't changed my mind it was an unwanted gift...
Currently waiting for reply from acc.
Be careful at Xmas people they don't refund unwanted gifts.

Product Quality
Customer Service
Return Claim MadeYes
Warranty Claim MadeNo
Store LocationCastelhill
See all answers

Belle G

Belle GSouth East Queensland, QLD

  • 2 reviews

Service Centre support

published

Returning a product under warranty was easier than expected and communication was continual throughout the process of a warranty fix. Despite a long turn around period, the staff were helpful

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeYes
Store LocationIpswich
Product PurchasedMicrosoft Surface Laptop 2 128GB/Intel Core i5 - 8GB
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Kaylee B.

Kaylee B.

  • 3 reviews

Adam at Osborne Park is Amazing!!

published

Adam was so helpful he really knows his products and specifications, and added extras as to how the lighting in a room affects your TV display, he made our purchase choices so effortless and really you wanted to buy what ever he was selling thats just how good he is.((he could work in TV he is awesome) He reduced our costs beating competitors prices, also adding in other hardware and protection products which would give our products added longevity and coverage with any issues. He has really is amazing! Our Tvs and hardware were delivered as requested and we are really satisfied and amazed by our TVs capabilities.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationOsborne Park
Product PurchasedLG 70UM7300PTA (70")
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Abbey T

Abbey TSydney, NSW

  • 2 reviews
  • 3 likes

Exceptional service and electronics!

published

I have bought electronics from Harvey Norman for years and they still amaze me. The service is always amazing and their knowledge of what I'm looking for was extraordinary. The range of choices I had was amazing and the prices were reasonable.

Product Quality
Customer Service
Return Claim MadeNo

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Questions & Answers

Troy

Troyasked

Do you do pick up now pay later for tv's for how long?

1 answer
fred f
fred f

This is not the HN website.
Suggest you contact them directly.


Johanna Robertson

Johanna Robertsonasked

We brought a 75 inch tv on the6th of November for 2600 dollars and now find the same tv going for 2286 dollars.I believe that Harvey Norman has a policy that if the cost of a product is reduced within a short time frame that the price is reimbursed.Can you please let us know if this is correct or has there been a change in your policy? Thank you Jo Robertson

1 answer
fred f
fred f

This is NOT the HN website.
Suggest you contact them directly.


aleja

alejaasked

Can i ask a reprint of my receipt when I purchase my laptop last october 2018?

No answers

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Details

CategoryShops, Physical Shops and Electronics & Computing Shops
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