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Harvey Norman Retail Stores - Electronics

Harvey Norman Retail Stores - Electronics

2.3 from 1,512 reviews · View Statistics

Reviews

  • Product Quality
    3.1 (218)
  • Return Claim MadeYes (65) · No (169)
  • Warranty Claim MadeYes (40) · No (186)
  • Customer Service
    2.7 (244)
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PruneJuice

PruneJuiceCentral Highlands and Goldfields, VIC

  • 5 reviews
  • 3 likes

Price Match Policy isn't really a policy.

published

Their price match policy or lack of is a moving target depending on who you talk to. The vagaries of their online price matching changes, to the point where one Salesman said they never priced matched online even after me showing him the policy on my phone.

Customer Service
Incentivised ReviewNo
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Peter cs

Peter csSouth East Queensland, QLD

WIll never go back

published

I ordered 2 x apple air tags online for in store collection.
The email mentioned bring valid photo Id.
So i drive to the store present my email, show my drivers licence which i scanned to my phone.
No good, i might have doctored it was the rude reply.
I ask them to call my number, showed my passport on my phone, showed them myGov I’d. showed a credit card, asked them to check their store invoices for previous invoices, call my employer. All no good, i could have forged them all.

Just mindless staff on commission that love being rude to customers.

In the end i asked them to cancel the online order and bought them in store with the credit card they wouldn’t look at a minute beforehand.
Will never go back

Customer Service
Incentivised ReviewNo
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With a bit of trouble came through with my claim.

published

If you have to get an assessment done on a faulty item make sure the person doesn’t put the word “broken” in the assessment as it will be possibly assumed you broke it not that the item is just not functioning.

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Sophia K.

Sophia K.South East Queensland, QLD

  • 2 reviews

good sales

published

Great customer service, it would be even better management if the different sections regularly updated all floor staff about products in each section.

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Kerry

Kerry Sydney Surrounds, NSW

I never perches anything from Harvey Norman anymore

published

I have disappointed with the customer service, they don’t have no information about their products and I will never go back there and perches anything from them, they could not solve my problem and didn’t care about their costume, and I have been purchasing 33 years from them but could not help me. So disappointed and disgusted with them.

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Sarah Lee

Sarah LeeGippsland, VIC

Horrible, won't be shopping there again!

published

Extremely unhappy with service, bought a new sound bar, was talked into buying the best, within a couple of weeks the item was faulty and returned, we were chasing the item weekly for 6 weeks with no answers, and no offer of compensation or apology just excuses and playing the blame game, left a review on harvey Norman, was phoned minutes later and abruptly told to come and get a refund today, asked if we could have it exchanged, and was told no just come and get your refund.
The store was rude, and abrupt and after 6 weeks of having not had the item we purchased we are back to where we started with no compensation or even an apology. Stay away from Harvey Norman Bairnsdale

Customer Service
Incentivised ReviewNo
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Jason Blackburn

Jason Blackburn Greater Melbourne (Inner), VIC

Cannon Printer$149

published

I went into the QV store today to get the $149 it was on the shelf asked a sales person about it was told it's not in stock just wasted my day
How about taking it off the shelf never will be shopping here again

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Awful Service in Karratha Store

published
Incentivised ReviewNo
Store LocationKarratha
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Michelle B.

Michelle B.Illawarra, NSW

Disgusting customer service Horrible owners

published
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Cassie H

Cassie HPerth, WA

  • 4 reviews
  • 2 likes

forced to purchase extended warranty

published

I am so sick of spending thousands of $$ on essential appliances and electrics (eg fridge, dishwasher, washing machine) for them to only last a couple of years. Basically forced to purchase the extended warranty for peace of mind which is ridiculously overpriced and costs 30% or more of the actual item price. Shouldn't have to pay that amount of money just to ensure a $1000++ purchase lasts more than 1-2 years.

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Kalpa

KalpaMelbourne

  • 3 reviews
  • 3 likes

Return process for a faulty monitor

published
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"Warranty Repair"

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Berlin-George

Berlin-George

  • 4 reviews
  • 3 likes

Had many purchases within the past 20 years from their Whangarei store.

published

Bought Computer, Photo, Electronics.
After having been caught with some very poor quality items from their furniture department in recent years, I have stopped visiting Harvey Norman

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Chrissy

Chrissy South East Queensland, QLD

Disgusting Customer Support

published

Their Customer Support if you’re buying something online is absolutely disgusting & appalling!! I will NEVER purchase anything from Harvey Norman EVER AGAIN!!

Customer Service
Return Claim MadeNo
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The reviewer stated that an incentive was offered for this review

Karen L

Karen L

  • 10 reviews
  • 8 likes

Deceptive, misleading & unconscionable conduct

published
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Andy W.

Andy W.Sydney, NSW

  • 8 reviews

Sales staff too busy upselling wrong products and forgot to book installation. Charged $300!!!!

published
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Computer says No

published

Went to Harvey Norman Gympie qld to buy desktop pc and monitor, but when I tried to pay, they told me they would need my phone number. I told them I did not have it with me and don’t know my number. Then I could not believe what he said. He could not sell me the pc with out a phone number, I offered driving licence, Medicare card, credit card or cash and offered to go out to my car to get my passport and he still said no. I went and asked another member of staff if this was true or had that assistant had a malfunction and he said sorry I don’t work in that department. Maybe I had a lucky escape because we hadn’t even got to the warranty and surge protector.

Incentivised ReviewNo
Return Claim MadeNo
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Michelle L

Michelle LGreater Melbourne (Metropolitan), VIC

  • 3 reviews

Harvey Norman Maribyrnong - Disgusting Service

published
Customer Service
Incentivised ReviewNo
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Sra

SraGreater Melbourne (Inner), VIC

  • 2 reviews

Repeated False Sales practice by Hoppers Crossing store staff

published

The Samsung 65" 8K tv was. Bought in Novembe 2020 and still awaiting delivery. Every time we follow up, are told next month. Still not delivered.

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Discerning penguin

Discerning penguinVictoria

  • 26 reviews
  • 16 likes

Refused to provide a refund for a falsely advertised item

published
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Questions & Answers

Lyn .S

Lyn .Sasked

Retail Stores - Electronics

Do you do bpay

No answers
Simran G.

Simran G.asked

Retail Stores - Electronics

I lost my product receipt how can i obtain receipt again online...?

1 answer
andrew
andrew

Ask harvey norman

Troy

Troyasked

Retail Stores - Electronics

Do you do pick up now pay later for tv's for how long?

1 answer
Fired Up
Fired Up

This is not the HN website.
Suggest you contact them directly.

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Harvey Norman Retail Stores - Electronics

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