- Verified customer
I’ll never shop here again!
Went into Harvey Norman to buy a Dyson stick vac, the ticketed price was $597 including 2 years product care replacement ( this is an additional warranty that replaces old for new after the manufacturers warranty expires, it costs $119, check it out for yourself on their website).
Seeing that there are 4 retailers in the complex selling the same product I asked for a better price. We agreed on $575. Now when I get home I see on my receipt “EXCLUDEPRODCARE”. This was not part of the agreement. Why would I give up something worth $119 for $22? Complete unethical bait and switch. Our family had to go without other things so we could afford this product and I’ll never step foot in this snake pit again.
Scam product care
Returned faulty goods under product care was told on the spot that it will be covered fully. Returned after a 4 week wait to pick up the item and was told I'd have to pay extra money because when i bought the item it was on sale . I wanted a cash settlement instead but apparently they dont do this at this store . Rude staff that have no clue at all.
Loyal to Harvey
I always do my product and price research online before entering the store. I have purchased thousands if dollars of stock through Harvey Norman in Preston. I am always happy with the speed of service, stock availability and discounts they provide. Warranty claims have also been really easy too.
- Verified customer
Not so much Care in Product Care
Sony 4K TV purchased 2 years ago. $4500 spent on TV and Product care replacement.
TV becomes faulty with common Sony blinking red lights.
Show fault to Harvey Norman with information from Sony being one of 3 major faults. Logic Board , Led Lights or Screen.
Patronized by staff saying its probably just a fuse.
Go through the extremely slow process of product care.
Told less than a week to sort out. Now on week 3.
TV inspected and fault is Screen needs to be replaced.
No call backs 3 days later. Have to ring product care to get answers and still no report had been filed. Told would get callback at end of day and as usual no call.
Jbl flip 5 so portable and Bluetooth on the go.
Nice colour with a fantastic thump of the speaker is what I like. Jbl have done it again with an upgrade to even better quality and waterproofing this on the go speaker to the beach or swimming pool. Great.
Love it service is quick n they are very genuine group
Not a bad word to say about any of them :)they don’t rush you even when it’s closing time they treat u the same way as u arrived until they send ya off
The reviewer stated that an incentive was offered for this review
Disappointed and disgruntled by poor customer service
Really disappointed with customer service on the 3 different trips I made to the Devonport store.
1. Tried to find some help for getting a product, but couldn’t find a single person to help me. I asked the cashier and she did attempt to get me some help, but the person who said he’d “be right back” never showed up again. I proceeded to wait near the cashier for another 15 min (during which time I was not acknowledged) and then walked out and bought my product at Bunnings, where I received help within 1 min of walking into the store.
2. My seco...
Courteous and friendly staff and service
We bought the Hisense fridge recently at the Fyshwick store. Service was excellent and all staff were always friendly.
The fridge was delivered on time but we discovered that a part of missing. We reported to the staff in store and Andrew took care of it. We are awaiting for the part to arrive.
Keep up the good work guys. Thanks.
Harvey Norman Maribyrnong
Indian salesman told me the laptop was sold out cos I did not want the bundle and the extended warranty on the HP laptop. The laptop was on discount and selling for $599 ... he said he will go and check but I saw him walking around to other customers trying to get more sales. Just because I was not interested in the extended warranty and the Microsoft office and anti virus software bundle ... he did not want to sell me the laptop and said to me that it was sold out. What kind of service is that ....just because he
is not getting commission for ...
- Verified customer
Harvey Norman Product Care Plan
My wife purchased a Samsung Smart TV from Harvey Norman Noosa in July 2015. Along with that purchase she purchased a 4 year Product Care policy. The 4 years commenced after the 1 year manufacture warranty, so the total was 5 years.
Recently, after 4 and a half years the TV developed a fault which made it not possible to change channels or turn it off other than at the powerpoint. It was classified by Product Care as a minor fault.
She put a claim in with Product Care and without too much trouble at all we received a brand new Samsung Smart TV with more features and a bigger screen.
Really impressive service, and so a new Product Care plan was purchased for the new TV.
Good range and they matched best price
I bought several kitchen appliances. I looked around at different stores and at different Harvey Normans as well as online. The quality of information and approach varied between sales staff. By the time I decided on what I wanted, the woman at HN Coburg North was very good to do the deal with. Matched best quotes. Good delivery arrangements too.
- Verified customer
Their product care warranty is a kind of a scam
I purchased a headset from Harvey Norman and this is my 4th purchase over $500 from Harvey Norman. When I purchased it I was offered a warranty which they call product care, it costs some $159 odd if I am correct. Every staff at Harvey Norman that sold me a product above $500 assured me that their product care would cover even scratches and almost anything.
The headset worked fine for a little over a year. After that, there were issues and it affected my hearing so I took it to the store to claim this specific warranty called ProductCare. Whe...n I handed it over the tech staff said I am not eligible for warranty because they consider it a wear and tear concern. So I argued obviously. I had to because the staff kept refusing. Then a product care staff itself was at the store and he said that I am eligible for a claim and he advised the tech staff accordingly on how to lodge the claim. They did this only because I was strict with my request. If you were too polite you would not get a fair response. (When I wanted to purchase the product they said I would not be hassled due to product care but this was clearly not the case) After 3 weeks ProductCare department called me and said I can get it repaired, replaced for a new one or refunded in full but for the current market value, NOT THE AMOUNT I BOUGHT IT FOR. When I checked the price of the same product on shelf it was the same as how much I bought it for so they should be able to refund me the shelf price because that is what I paid for (and that is what they said I would get when I purchased it) but they are saying they can only refund me their sourcing cost, not the shelf price. Be careful of what you order from Harvey Norman. The same issue at JB-HiFi. Keep a record of all conversations when purchasing a high-value product with any extra warranty like ProductCare. Cheap quality customer service. Wasn't expecting this from Harvey Norman. Thought they were a store with a reputation.
Beware of false information
I knew LG OLED B9 is the sucessor/replacement model for B8. I went to Gordon store to ask about the availability of the latest B9 model. But was told by the staff it won't be availabe in Australia market. A few weeks after that i was at Auburn store and decided to purchase the B8 model. Unfortunately for me, the latest B9 replacement model hit our shore 3 months after that which almost the same price as B8. Really angry, and feel cheated.
Store was east to navigate around with large range of product, great quality goods with the salesman Alex it was easy to purchase what we wanted Alex was helpful and not pushy and had an excellent knowledge of what he was selling
Cant speak high enough of Alex from Harvey Norman Bendigo
Alex from Kangaroo Flat didn't have the head phones what I wanted so he ordered it in from another Harvey Norman and called me 3 days later to say I can come in and pick them up, super fast and super helpful
Alan at Harvey Norman Noarlunga was EXTREMELY helpful
Alan Thank you so much!
I went in to look at Samsung Galaxy Tablets after trying JB Hi Fi and Good Guys both at Noarlunga only to be told there was no stock no bundle deals and I was better off buying online...but I didnt really know what I wanted so that was a waste of time..
I spoke with Alan in Harvey Norman at Noarlunga and he not only assisted with the type of tablet I needed (Samsung Galaxy Tab A 10.1) for my business but did a fantastic deal with a new Samsumg Galaxy 10 phone upgrade (which id wanted to do for a while now)
Alan you were ...
Fantastic friendly professional service
Fantastic sales store wide ... The staff made it so easy to find what we were looking for. Very friendly and professional . Went above and beyond to help us finalise our purchases. Highly recommend this Bundaberg store.
Shocking customer service
At the Noarlunga store. Bought a HP Spectre. Meant to be one of the best. Did an update about 4-5 months ago, tried to log-in and it started acting funny, then it deleted everything. Went to the store for help. Got taken to the IT Tech. Horrible experience. He did not care one bit. He basically said too bad, these things happen..you'll need to take it somewhere in the CBD where you can re-boot the system... I regret not getting the guys name. I'm not one to make a scene. I wanted to cry of fustration when I left.
Went in gain on Saturday with ...
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Questions & Answers
Do you do pick up now pay later for tv's for how long?
We brought a 75 inch tv on the6th of November for 2600 dollars and now find the same tv going for 2286 dollars.I believe that Harvey Norman has a policy that if the cost of a product is reduced within a short time frame that the price is reimbursed.Can you please let us know if this is correct or has there been a change in your policy? Thank you Jo Robertson
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