Harvey Norman Retail Stores - Electronics
Verified1,823 reviews
Returned to Harvey Norman, Osborne Park, WA as I was having difficulty with my computer. Sales assistant/technician, Bikash was extremely understanding and helpful and solved my problem. Wonderful service from a delightful young man. Thank you. Show details
The service was exceptional. The staff member knew his products and was able to help us make informed decisions. The products are excellent and we are very happy with our end product choice and pricing. Show details
I purchased a laptop and got talked into a nortons$400 for 3 years package. In our opinion it is a rip off. It keeps trying to up sell us to do things that are not included in our plan that we thought we were covered for. See attached pic . This amount can be different every other day with ranges from $70 -$180 Despite the fact that the… Read more
salesperson said this is the best and does everything it obviously doesn't. So I believe its a waste of money and deceptive marketing. This was the 3rd computer we have bought from this store and will be the last. So again maybe go elsewhere and don't waste your money.
Reviews with attachments
Harvey Norman Atherton — A Masterclass in ignoring Australian Consumer Law I’m writing this because I’m fed up. After three "strikes" with this store, I’ve realized their default response to any issue is "Go away, it’s out of warranty," regardless of the Australian Consumer Law (ACL). The Phone Fiasco: On Feb 25, I called about a known OLED… Read more
hardware failure on my $1,649 Samsung Galaxy (just 5 months out of warranty). I was told I’d have to find a repairer at a cost of $500 and they could do nothing because it was out of warranty. I did my research: under Section 54 of the ACL, a premium flagship phone should last longer than 2.5 years and this was a "Major Failure."
The Interaction: I took the phone into the Atherton store on Feb 26 with the documented fault, photos, receipt and contact details and requested they send it to Samsung. The assistant screwed up everything and threw it the bin, saying that mentioning Consumer Law would "upset Samsung." It clearly upsets Harvey Norman.
The "Service": For nine days, my business phone sat in limbo because Harvey Norman: Failed to send Samsung my receipt. Gave Samsung the wrong email address. Gave Samsung the number of the broken phone as the contact point. Harvey Norman then forwarded me an $88 "return fee" from Samsung. When I called Samsung to just pay for a repair, I mentioned how disappointed I was that the screen failed in two and a half years. That’s when the truth came out: the consultant told me ‘there’s nothing we can do because we don’t have the receipt’—the same receipt Harvey Norman later claimed Samsung "lost." Once I finally forced the store to send it, Samsung stepped up within 24 hours and issued a service number for a no-cost repair.
This isn't our first bad run with them.
The Pattern: A Consistent Disregard for the ACL This isn't an isolated incident; it’s a business model. Harvey Norman Atherton has a "Three Strike" history of attempting to void consumer rights the moment a manufacturer's warranty expires:
The Bosch Fridge: Coating failed just out of warranty. Response: "Bad luck." The Smeg Oven: Back panel literally fell off. Response: "Go away." (Interestingly, when I told Smeg directly, they were so embarrassed by the retailer’s conduct they replaced and installed a new oven, despite being 12 months out of warranty). The Samsung Galaxy: A $1,649 flagship with a major hardware failure. Response: Attempted to charge a "return fee" and blocked my access to the manufacturer by "losing" my receipt. The Common Thread: In every instance, the store ignored Section 54 of the ACL, which mandates that goods must be of acceptable quality and durable for a reasonable period—regardless of a 12-month "store warranty."
The Bottom Line: Don't be fooled by the "Product Care" they try to flog you, and don't believe the "gobbledegook" on the bottom of their invoices. They ignore the very laws they are supposed to abide by. I smell a big rat here. Cheers to Samsung for excellent customer service, but as for Harvey Norman Atherton? Three strikes and YOU’RE OUT.
Harvey Norman Moe I tried to return faulty HP ink cartridge to salesman He was not interested in helping me Told me to phone HP did not offer the phone number Very disappointed with Harvey Norman Moe what has happened to customer service I hope your other stores have more understanding The best he could offer was for me to bring my printer… Read more
to the store He also sold me an out of date yellow cartridge at a reduced price As he was not prepared to open a package as he said he could sell an open packet Thank you Ann Faulkner Newborough
Bought a screen protector for my new iPad Pro 13”. Wanted a glass one, as they are nice quality, great finish and the manufacturer I wanted (Cygnett) really look after their customers. Hardly Normal, on the other hand, sold me a ‘silicone’ instead (their own internal brand I assume). They fitted it and I parted with $99.95, with a supposed… Read more
‘lifetime’ warranty.
Within a few days, it was already starting to bubble at the point where one swipes up to close a window, and then began peeling up. It looks like it sustained a slight scratch - not a problem for a glass screen protector - but this junk actually tore after being nicked by the Pencil Pro. When using the Pencil Pro on it, the silicone one would have draw lines all over it that you cannot get out. A bit like putting a piece of paper on it and writing, you can see the imprint left behind when using the pencil - Yuck. The protector looks more like cheap plastic than silicon. I finally removed it today and fitted a proper Cygnett glass screen protector. So much better, the colours are more vivid, no cloudy images and no permanent imprint marks left when using the Pencil Pro.
When removing this piece of junk, it’s actually brittle too! More brittle than broken glass.
Harvey Norman computer department at MacGregor, Queensland has a fine gentleman named Peter working there. We have on two occasions been assisted by Peter. Once to explain and (very promptly) fix some problems with a laptop we had recently purchased. Again to enable us to select and urgently purchase a new mobile phone. In this task, Peter… Read more
clearly understood our needs and circumstances. Peter showed us a short list of phones to suit our needs and did not try to push the higher priced models. He helped us select the best one for purpose and it was the lowest priced of the options, being on special. Peter has gained our appreciation and respect and he will be our first contact in future for any relevant requirements.
Latest follow-ups
I wanted to purchase a phone charging dock that was on the shelf at Devonport Harvey Norman. When I got to the counter the price was $100 more than listed on the label attached to the item. When I queried it the sales person had a look at the label… Read more
and didn't at first see that in small print that stated the sale finished on 30.6.25, they then took it to a supervisor, who offered the product at $58 more than than the labelled price. I thanked them but declined the item. I can't fault the staff that served me as they were polite and friendly.
After that happened I looked at a few more items on shelves and noticed that the discounted labels were on several different products - again the new price in very large font, the sale finish date much much smaller. This is 4 days after the sale finished, the tags were not on the shelves, but attached to the actual boxes of the products at the front of the display. Basically if your sale is over, remove the large labels that have the discounted price in large font from your floor stock, it is deceiving to not remove the labels from products
I understand that they have the right to not sell it to me for the discounted price as, though in much smaller font, it did have the end date on the tag, but it felt like it was a deceptive practice.
Follow-up · The supervisor’s offer was $58 more than the price on the box. Which was still $38 more than I could get it elsewhere. There were a lot of items on the shelves that had these sales stickers on them, such as electronics, whitegoods and small appliances. Several other customers did notice and one started to query with the sales person. I asked… Read more
Terrible computer – Be careful when buying a computer from this company, the computer I purchased is so slow it is virtually unusable, it takes 20 minutes after hitting the restart button to come to the conclusion it is required to restart. The amount of bloatware installed is astonishing. Garbage!!! Show details
Follow-up · The computer brand is ASUS, the computer was absolutely loaded with bloatware and I did NOT return it
Very bad experience with Harvey Norman technician team browns plains Queensland After bought Acer lap top Several keyboard buttons came out of their places, the laptop edge is bending, and the charging port has issues. It was also overheating since… Read more
early use. The technician team at Harvey Norman Browns Plains said the warranty cannot cover it because it is 10 days over one year, and they claim it is physical damage, which is not correct. Very disappointing quality for a $900 laptop. It feels like after one year you just throw it away and buy another one.It is not fair They said Acer checked and said that It is not my problem I bought from Harvey Norman not Acer BB b
Follow-up · Battery performance is very bad The laptop overheating after few weeks of purchase No I will never repair myself
Positive reviews
Updating my previous review — I initially had a frustrating experience regarding a laptop issue, which I shared earlier. However, I appreciate that the matter was taken seriously after escalation. The team at Harvey Norman Malaga, especially the store manager, made a genuine effort to resolve the situation. He stayed in contact with head office… Read more
and Acer, kept me informed, and worked towards a fair outcome.
In the end, the issue was resolved and I’m happy with the support and the new laptop. Thank you for turning the experience around — it shows good customer service when a business follows through.
Aayush in the Osborne Park Tech Support of Click & Clock was most patient and efficient when he transferred all of the data from my Samsung A8 to my new Samsung S26 with complete ease and accuracy. Thanks James
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I needed an upgrade on my computer as it was very old, I was attended to by Badr, incredibly polite and willing to do whatever it takes to provide great service. After purchasing Wednesday and not able to download Microsoft and Norton I called the store, spoke with Badr and he suggested I come in and he would help me. I walked out of there with… Read more
Microsoft, Norton, Excel and Word downloaded by Badr, because he was so good I also upgraded my phone. I think Badr is one of the best service team I have ever encountered, he is a very smart, polite and helpful going the extra mile, he makes it easy to process the changes required, I am a baby boomer and this is beyond my pay grade. Very happy.
Negative reviews
I purchased a 98 inch Samsung television from Harvey Norman and it was delivered damaged. I expected both quality control and customer service to be taken seriously. Especially at the price I paid. Instead, I have been left dealing with the frustration of receiving a broken product and being refused a replacement. I would have expected Harvey… Read more
Norman to stand behind the products they sell and resolve the issue promptly.
The experience has been extremely disappointing. The lack of accountability, poor after-sales support, and unwillingness to replace a damaged item has completely eroded my confidence in the company.
I would strongly recommend that anyone considering a major purchase think carefully about the level of customer service they may receive if something goes wrong.
A television should not arrive broken, and a customer should not have to fight for a fair outcome.
0 stars Hervey Norman!
I recently purchased an iPhone 17 Pro from Harvey Norman for $1,999.99. At the time of purchase, I was not offered any trade-in option for my old phone. Shortly after, I found that Costco was selling the same model for $1,929.99 and also offering a $215 trade-in for my old device. This means I could have saved a total of $285 if I had purchased… Read more
from Costco instead.
I returned to Harvey Norman to ask if they could match the price or allow me to return the phone, but both requests were refused. This was very disappointing, as I had just made the purchase and expected better customer service.
Because of this experience, I would recommend that others compare prices carefully and consider buying from Costco before choosing Harvey Norman.
Overall, I’m unhappy with the service and the lack of flexibility shown to a recent customer.
Very Disappointing Customer Service Experience I purchased a Lenovo laptop from Harvey Norman Maroochydore for my daughter, who is extremely careful with her devices. This was the third Lenovo product we’ve bought from them. As I have noticed with my other ideapads the hinges became very stiff. When she tried to open the laptop she had to apply a… Read more
bit more pressure than usual, and the screen cracked right across. Given that Harvey Norman promotes their in-house repair/technical service as a major advantage, I returned it expecting reasonable support. Even though it was past the 12 month warranty period. They arranged to send it to Lenovo for assessment. Unfortunately the whole process took five weeks, with almost no communication from the store. I had to call every week just to get an update. The laptop wasn’t even sent to Lenovo for nearly a week after we dropped it off. Lenovo ultimately ruled it was “user induced” damage. When I finally spoke with a manager to express my frustration with the long delay and poor communication, the response was defensive. Instead of listening to my concerns about the process, I was essentially told that Lenovo are the experts, their 5–6 week timeline is standard, and that I must be trying to get a free repair I didn’t deserve. I was left feeling accused of dishonesty rather than being treated as a long-term customer with a genuine issue. Sadly this experience has convinced me not to shop at Harvey Norman Maroochydore again. If you expect clear communication and fair customer service when something goes wrong, you may want to consider other options
Recent reviews
Doesn't seem like you can rate less than 1 star. Worst service for a clearly faulty product. The team and service were horrible, then to request a repair of a product that is clearly not functioning is insanity. Stick to JB hifi or just buy online. I purchased through them as it felt a safer/better option, but will not be again. Show details
It's called customer service not customer servitude. I bought a computer on line. I was sent misleading pick up and tracking information. Shunted from pillar to post basically doing their job for them. The staff were surly, buck passing, lazy and never accountable. I even got a call today about my complaint that the tracking link they sent didn't… Read more
work. He blamed me because the item was for pick up and couldn't be tracked. Begs the question why they sent it to me. Is it any wonder retail is in trouble.
We purchased a Hisense 75” TV from Harvey Norman Aspley with a 36-month warranty. The TV suddenly stopped working while still well within the warranty period. For the past two months we have been going back and forth with Harvey Norman trying to resolve the issue through a repair, replacement, or refund, but they have now stopped responding to us… Read more
altogether.
With a new baby arriving very soon, we ended up having to use savings we had set aside for the baby to purchase a replacement TV because we could not wait any longer without a resolution.
As a result, we have now been forced to lodge proceedings with QCAT to try to recover our money for a product that should have been covered under warranty. We are extremely disappointed with the lack of customer service and follow up.
HARVEY NORMAN DARWIN Brought a PC for $4500 and was told it could take up to 6 weeks to arrive, which we were happy with. After 7 weeks we had to ring to find out where the PC was to be told that our order had been cancelled as the chips in computer wouldn't survive the trip to Darwin. (Found out that JB HiFi have never had this issue). When I… Read more
rang Harvey Norman, they said the computer was discontinued. I went in to get a refund, and ask why we had not been told. Was told by manager that we were told (only told when we rang) and that it was a different reason and we were never told it was discontinued or that is was because the parts would not survive trip. This ended affecting our sons Uni course as we had to order a computer from another company who had it delivered to us within a week. When I asked for refund, I found out when I got home that they never refunded, instead charged me another $4500. Eventually got both sets of money back, but not straight away as had to wait for it to clear, even though they took the money straight out of my account. Manager was very rude and will never go back to Harvey Norman again
I am extremely disappointed with my recent experience at Harvey Norman Malaga. I purchased a laptop from this store in September/October last year for around $1200–$1500 and have been a regular customer since 2016, buying many products over the years. I recently returned to the store to discuss a trade-in or exchange because the laptop has… Read more
hardware compatibility issues that prevent me from installing important software required for my cybersecurity course.
Unfortunately, the store manager was not helpful at all. Instead of trying to understand my situation or explore possible solutions, I was told that they “can’t do charity.” The conversation felt dismissive and lacking in basic customer care.
I wasn’t expecting something for free — only some consideration as a loyal customer facing a genuine technical compatibility issue. Even a respectful explanation or alternative suggestion would have been appreciated.
Sadly, this experience has left me feeling undervalued as a long-term customer. I will be reconsidering future purchases from this store.
Very disappointed.
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Upsale on product care Product care holds the ipad for 3 months No repair was completed Staff talking behind close doors how they are going to blame my child for this drawn out ordeal. Disgusting behaviour, Disgusting company, the ipad had battery issues. Ipad than was returned to myself locked with a different passcode & had to be reset. No resolution, no accountability, DO NOT BUY FROM HARVEY NORMAN Show details
Fabulous service from Jake and Jakub in the technology section. Spent time explaining costs advantages and disadvantages to laptops etc I was looking at buying. Extremely knowledgeable and no question was seen as silly. Spoke clearly and with good understanding of my needs re purchase and security concerns. They both made me feel very comfortable and confident re my purchases. Show details
Went to buy a Christmas present on 20/12/2025 to the new Bathurst store, was sold the wrong product as the salesman was too busy trying to get me to purchase the extended warranty to check it was the right product. I returned the next day when i realised and was told the franchisee had to inspect to ensure it hadn't been opened and he would not be… Read more
back until Tuesday 23/12/2025 and there was no manager on site. Absolutely disgusting service from the franchisee of the IT department at that store, it was implied that I got a kit of eBay to repackage to obtain a refund, I was more than happy to swap for the right product however he claimed that there was a 5 week backlog and no other Harvey Norman had one which was an outright lie. Both Penrith and Auburn in Sydney had stock. I spoke with the Penrith store who were more than happy to exchange for the correct one. I requested a refund to be able to source elsewhere as it was a Christmas present and he flatly refused. The franchisee just didn't want to help as I suspect it meant giving another store a sale. I will never purchase from the IT department in Harvey Norman Bathurst ever again. I will happily travel to another store rather than deal with that rude arrogant person ever again. I wish I could give a minus rating.
Harvey Norman shares very good electronic experience with it's customers. With people interested in computers, TV's. radios and other gadgets that require the help of the staff at Harvey Norman. I took in an old computer to get a new one, with the staff there they helped me go through a number of computers until I picked one that I liked. I… Read more
thanked the man who who got me the computer which is almost 10 years old and I would go back to Harvey Norman for any electronic device that I needed.
Bennetts Green store. Put things in a shopping cart to purchase online. Had a question, so thought it best to go to the store and check first before ordering. Turns out the 10% cash back sale finished overnight, without that showing on the online order. So, total cost 10% more when I went to buy the identical items on my online cart the next day.… Read more
Harvey Norman manager - offer of $70 discount - on a potential $3000 purchase instead. I have been loyal to this store for decades, buying Computers, laptops, tvs, fridges etc. so disappointed, I will never set foot in Harvey Norman again.
On Saturday 22nd November 2025 I purchased this for $70 but there was no sound coming out of the speakers or the subwoofer when I tried to connect these to the Samsung S27A950 3D Monitor. On Monday 24th November 2025 I returned them for a refund but I wouldn't recommend buying them because they are a total waste of money. Show details
We received outstanding professional and friendly service from Josh at the Everton Park Harvey Norman Computer counter. All our issues were promptly resolved. We wouldn't go anywhere else.
Follow-up · All our technical issues resolved by Josh at Everton Park store are still fixed.
Harvey Norman Darwin has always been a bad experience for myself and my wife. Six transactions in 12 years and some for major cost items (more than $1,500 each) and always pathetic rude communication and errors in stock supply. Always excuses and denial with the emphasis on the customer to prove petty detail when certain proof is available. It… Read more
seems that trust for customers is very low and I suppose that is just the modern world we now live in. A real disconnect for believers in genuine customer service and interpersonal communications skills from salespeople. Sad, but it could be addressed better at this location.
Yesterday we returned to the Darwin store (after having to again travel 20 km from home) with erroneous supply of goods ($700 worth of items which we had paid $1,318 for) and was asked by the counter staff to show mobile phone invoices to prove our claim. Begrudgingly the Asian staff member looked at the detail and then asked for more and so I was on the process of obtaining the invoice when he turned and walked away as I was speaking to him. In the end another employee resolved the situation for ourselves. The stock was provided to ourselves on Saturday after an online order for pickup and was not checked properly. The items were placed into large bags and I was asked to sign documents for receipt without any copies of such provided to myself. The same employee who caused the error on Saturday and who was clearly not interested in the process of delivery or supply of goods to myself on Saturday and who was also the non-communicator yesterday who seemed disgruntled and this individual he really lets the team down at the point of delivery. If, as a business you are going to offer online purchasing with in store pickup and you send an email to ourselves to say that the goods are ready for pick up, then please thoroughly check the items picked. You are creating further problems and wasting our travel time and money if you don’t.
But this is our experience every time we purchase something via Harvey Norman Darwin. Always a problem and always poor service. Could it be that there must be high turn over of staff or the fact that the employees are not happy there? Well, that’s not our problem it is for management at Harvey Norman to understand and develop ways and business management plans to action.
We have always found the experience at The Good Guys on Bagot Road at way better experience for electronics and kitchen items way better and so this is our first port of call for such retail goods in Darwin. The interpersonal communication skills of all persons at that store has always been above for the same screening at Harvey Norman Darwin, in our opinion. Just a much nicer experience and more relaxed shopping at The Good Guys.
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