Harvey Norman Online

I purchased a lifespan boost 2 treadmill from Harvey Norman Online. When it arrived I unpacked, assembled and then tried the treadmill. After 5 minutes of usage it gave me an E15 code and the motor stopped working. Almost a month ago I requested the product to be refunded due to it not meeting its obligation as a treadmill. Harvey Norman have been… Read more

almost impossible to get any form of progress towards them picking the treadmill up, returning to supplier and then refunding the product. They only communicate when approached. Responding emails feel like they are kicking the can down the road and I have a sense they are gas lighting me. Is it reasonable to feel as though they are not meeting there obligations as a retailer.

DO NOT BUY ANYTHING FROM HARVEY NORMAN ONLINE. The item will sound cheaper but when something goes wrong you get no support nor have anyway of contacting them to address any issues. I bought a Blacklord treadmill through Harvey Norman Online in Sept 2025 and the incline motor stopped working 3 weeks later. Lodged a complaint with them and its… Read more

painful dealing with these guys. Will never respond promptly and nor take responsibility to resolve the issue. Don't be misguided by HARVEY Norman reputation, it's appalling and disgusting customer service. I will be approaching QCAT and Qld Fair trading on this matter.

Avoid Harvey Norman Online Purchases Delivered from a 3rd Party! If the item is not sold is store you cannot return the damaged or faulty item to a Harvey Norman Store. You are stuck dealing with the 3rd party with little or no way of getting the item replaced or money back. The Harvey Norman Online Team don’t respond to email except when pushed.… Read more

They have been avoiding my emails and only responded when I managed to get through to them via the phone. Still getting stuffed around with the Hyundai Air Compressor I purchased over a month ago. It was Damaged during delivery and it has been a nightmare ever since. I’m at a loss how a company as Large as Harvey Norman can take an order Online with upfront payment but doesn’t take any responsibility when the item is delivered damaged. Since when is Harvey Norman exempt from Australia’s Consumer Laws.

Faulty giantz 36cc petrol leaf blower and vacuum. I bought this a month ago. Damaged inside the box. And of course Harvey Norman online won’t publish my review. The casing wasn’t attached properly, exposed wires at the base of the handle. Went back and forth with Harvey Norman. The last I heard the supplier wants to credit me with $35 and keep… Read more

the faulty item. Offering me a $35 credit on a clearly unsafe to use item is not only unethical it’s unsafe and can lead to personal injuries. Honestly I don’t know if it’s good or not I haven’t used it. But the supplier telling me it’s safe to use when there are clearly exposed wires make me think twice about buying from them. Horrible customer service. Don’t buy it

Harvey Norman Online - Extremely Poor Customer Service – I ordered a product online in April, but it still hasn't arrived, and I haven't received any updates. Recently, I made another purchase—a gaming desk for my daughter's upcoming birthday. I received a call from one of their stores informing me that the desk isn't available and hasn't even been manufactured yet. Later, I got an email saying it… Read more

won't be shipped for another two months. Despite this, they took my money.

When I checked their website again, they're still advertising the same product as if it's available, with no mention of the delay. I attempted to submit a complaint via their online form, but it's been deactivated and still doesn't work video attached.

This experience has been incredibly frustrating. Once this issue is resolved, I will never purchase from this site again. I'll stick to shopping in their local store, which has been great. Avoid their online site at all costs.

I was charged $49 for delivery of a vacuum. The Good Guys were charging $11. Harvey Norman refused to match the delivery charge. That charge is excessive and unfair!! They refused to match it. Where’s the customer service you promise?

I purchased a vibrating plate from Harvey Norman online end of May. Received it beginning June. Used my product straight away. Recently, Harvey Norman sent me a request for a review of the product. As the product wasn't safe, I decided to warn people about it & to advise those potential Buyers to study the product carefully before purchasing it. I… Read more

posted my review but Harvey Norman decided to delete it. Now I understand why their product review was 5 stars. It's because they delete the bad ones. Which by the way is only 7. So it you only have 7 good reviews on their website while 1000s of people purchase these products every year, you got to wonder why only 7 reviews. You won't see mine up there as it was a bad one. Their reviews are a sham aimed to trick you into buying their products. I'm deeply regretting purchasing that adwin vibrating plate. If those reviews on Harvey Norman were honest & bad ones weren't deleted, I would have known how much side effects I would have suffered & I would have never purchased it. By the way, my review wasn't inappropriate, I used adequate language & the only reason it was deleted was it was telling people to be careful because it could cause severe trauma & injuries. I think people deserved to know the truth

I purchased 4 lampshades online, and the product received in good condition was great. Unfortunately, one shade was destroyed en route as it was crushed/torn by another box. No fragile sticker was present, which is a surprise given how delicate they are. I was unable to get the dents out, and fixing a tear is not possible without visual… Read more

imperfections. I requested a swap or refund from customer service and they have now provided a replacement shade. Thank you!

I have recently bought this 2 wks ago at FULL price and still cannot fully use it. After assembling and spraying with scotchguard at over $40/can, we have found that one side does not fully retract, it makes a noise then stops at an angle, yes everything was assembled the correct way. We called the shop and they let the people concerned know, that… Read more

was a few days ago and still waiting to hear from them. I expect as many others that when you buy things from Harvey Norman you expect great products considering the high prices they charge, NOT the case at all...

Boughtt the smart breville air humidifier and although a small unit, it does an excellent job whilst on my reading table. I generally use it with our essential oils and sometimes the vapodrop oil and it really clears my airways, lovei t.

Harvey Norman manipulates customers. When they have stock, they hide it and keep prices high. When stock is low or unavailable, they drop the price. Then, when the product becomes available again, they increase the price. Other companies match the lower price, so customers buy cheaper from them. After that, Harvey Norman brings out the hidden… Read more

stock and sells it at a higher price.

So, don’t trust this company. Always check the price from a few days earlier. They hide stock and then lower the price to mislead customers.

Bought 3 x Alfordson outdoor storage boxes but they are faulty and Harvey Norman hardly replies and isnt helpful in offering returns for a refund so im stuck with rhe item and out of pocket. It claims rhey are durable in all weather conditions yet they leak water and the paint is chipping away in less than a month. Do NOT buy from Harvey Normal. Poor customer service and waste of money Show details

Never buying online from HN again Product is fine. HN online customer service is not! The product arrived with the package opened (see photo below). Contacted customer service and they said "Unfortunately, some handling incidents during transit are beyond our control.". I paid for a new unopened item, I should get a new unopened item. Never buying… Read more

from HN online again.

I also submitted this review to their website but they refused to publish. Apparently they only publish positive reviews.

I recently purchased a rug from Harvey Norman online when the rug arrived. It looked nothing like it did online. I tried to return the rug responding within five days. I received an email back around two weeks later. They even told me that because I hadn’t contacted them within the 30 day change of mind. Period. I couldn’t return the rug. I had to… Read more

send emails verifying when the rug arrived and when I initially sent my response after many back-and-forth emails they told me that I could only return the rug as a change of mind despite the fact it had a faded line through the middle of the rug and they would charge me $65 for shipping and a 20% restocking fee. The rug was $169. Take from the return would be around $106. The service was atrocious. I will never again purchase from Harvey Norman online. They value their third-party sellers and do not value their customers. Please be warned Harvey Norman online is nothing like the service you receive from an install visit at Harvey Norman where I have never had an issue and the customer service is excellent. Do not buy from the online store. You will only have a multitude of difficulties if the product you are supplied does not match what they are advertising. In addition despite the fact we hadn’t agreed that I was returning the rug for a change of mind they arranged the courier without notifying me and it was due to pick up on the Australia Day public holiday from a business address. There was no way to contact them to let them know that I wouldn’t be there except they gave me the phone number of the courier company. I did not contact the courier company I decided instead because of the ridiculous return fees of $106 that I would gift the rug to a friend who has an autistic child who likes to sit on a soft surface while eating and wipe his hands on that surface. I have attached a photo of what the rug looks like on their website and the additional photos of what the actual rug is like.

Made a $3000 purchase online but immediately cancelled at the start of business the following day. I specifically wrote in the cancellation message ( the dont have a phone number for online ) that I wanted to cancel before they dispatched. They got back to me 24hrs later saying that they can't cancel, because the already dispatched - even… Read more

though the payment is still pending in my bank account and the order is sitting at processing.

I made a further complaint and recieved two emails (emails in included photos ) from [Name Removed] a customer service representative on the 21st & 27th of January, stating that he was talking with the supplier about cancelling my order

On the 29th of January a updated tracking of the item showed that it had arrived in my state, I emailed [Name Removed] ( email in images ) asking what was happening with the cancellation- Not surprising, he just didn't bother emailing back.

The item was delivered to my address on the 4th of Feburary.

So basically this company will wait until they send the item, then message back saying its to late or just not email back at all.

I could of rejected the item - but that involves fees taken from my refund, most likely the $700 delivery fee.

Basically, don't buy from these scammers - there are better online companies that will cancel and refund straight away.

1.4 stars out of 6 should tell you everything about this company.

Totally Disapointed – Purchased a so called Battery Chainsaw online. Item was slow to arrive but when it finally got here it was faulty and not fit for purpose, not even close to advertised capability, run time and or ease of operation. The worst thing is that there is… Read more

no one to ring and complain. No Phone number found at the online store. I found a number online but only got a BOT that did not return my call as they stated they would. I lodged an online complaint but as yet no response has been made other than a USELESS BOT email. Clearly a store happy to take our money and then hide offering no tangible service. I also did a bad review of the product on the sales web site to save others from falling in the same trap as me but guess what, my review is not visible. Product: https://www.harveynorman.com.au/topex-cordless-electric-brushless-chainsaw-with-fast-charger-battery.html#productTabSpecifications