Received my purchase at click and collect Nunawading... Employee took a photo of my licence without my permission... not happy with my privacy being invaded... i wonder what will happen with my details

Couldn't fill my online order even after they called me to say it was ready to collect. Local store very unhelpful. No customer service line, you have to use live chat to contact them. Live chat promised a response within 48 hours to my request for a refund, still haven't heard 12 days later. Contacted live chat again, they are blaming the local store, but they will "escalate it". Didn't care that I was lodging a complaint with ACCC. Wouldn't use them again. Had to select one star but would have preferred to give them zero.

Your click and collect service is the worst. You take both our money and then after an hour you say our order has been rejected. This has happened twice for the same thing. All details are correct and given us no reason why it was rejected. You have plenty in stock so that's not the reason. You haven't even bothered to refund our money back. You don't even bother chatting to us or even answer the emails sent to you from us or the bank. You are a pathetic company. I will make sure my friends find out what you did to us. You owe us $7,000 and I want it back now or I am taking this matter further.

The breville breadmaker i received a couple of days ago and workmanship was seriously flawed. It the worst assembly i have ever seen in a product. Then refuse to list my complaint with no reason

I ordered a product and I was sent an email saying ‘after careful review, your order has not been accepted. No idea why but they took my money, contacted several stores that could not help only to be palmed off to the online chat that said ill transfer you to someone who can help but it never happens.
I am still awaiting refund.
Never order with this company. Horrible experience.

promised next day delivery 8 day's later still nothing do not order from these mug's will never buy anything from Harvey Shitman again absolutely discradful service from a big retailer

Upon being unhappy with the features (or lack thereof)on my new TV, I submitted an online request for a callback to obtain a refund; and was advised, from their website, that this would occur 'within 24 hours'. When this did not occur, I submitted another form with the same request. After 48 hours, two forms and nil response, I have elected to purchase a superior product from another business, and put this down to an expensive lesson.

Ordered a sound bar (not a large item) and after 4 days it was still listed as processing. At least 2 local stores had stock. The online call center was totally unhelpful and could give me no relevant information. Next time will order from The Good Guys even if they are more expensive.

Ordered a product online and realised later they provided the incorrect product code and I tried to make contact. They offer email and Chat - Chat is a nightmare, the bot takes all your details and transfers to a 'specialist' thing is the specialist never appears, tried twice over two days and gave up. Sent two emails and nothing. Cancelled and requested a refund. Never again Harvey Norman

I ordered an electric blanket on Sunday, Monday afternoon it was delivered. With COVID and slow post I thought it would take a few days. I was very surprised and greatful that it arrived in such quick time.

No support and still no arrival of my purchase 3 weeks post ordering. When following up on this, offered no support what so ever. Will never shop here again. Go elsewhere.

placed order online 28th August.
It stated in stock. Contacted Harvey Norman 5 times with not even an estimate arrival time.
Chat on lone with someone and never get back to you.
Asked for a refund and they stated 48hrs and 4 days later still have not received.
I understand the wlrld situation but lack of communication is unacceptable

Ordered software online because I needed it quickly only to receive a message from HN saying that they are doing a security check on the payment (PayPal) and that would take up to 24 hrs - today they say another 48 hrs. CRANKY!

As mentioned in the title, I made an online purchase ( $2217 ) for a television, I almost immediately was sent an email saying ‘after careful review, your order has not been accepted.’
Ok. If that’s the case, why take the money out of my account, just to then reject the purchase? As of writing this, I am still waiting for my refund and an answer as to ‘why’ my purchase was rejected? I’ve contacted them several times via email, and the abysmal chat option on their website but to no avail. Worst retailer ever.

The item took weeks to arrive.

It arrived in a tattered, broken box that was held together by sticky tape. The product felt brittle from day one.

It worked for a few days, before breaking down. I can hear something rattling inside it.

I emailed Harvey Norman about the problem. The automated reply said I would get a response within 48 hours. More than a week later, still no response.

I then requested a call back online. Missed the call. They did not leave a return number and said they would call back instead. They never called.

Simply awful.

The Online store is very messy and congested not to mention very slow and inconvenient. I purchased a new laptop and paid only to get a notification a fedd we’d days later telling me there’s a wait on the product because it was sold out....... I asked for a refund as I wasn’t willing to wait and found the same one somewhere else. it literally took them weeks to refund my money. Never again

My online order was supposed to take a couple of days, once this time had passed and they were unable to tell me how much longer it would be, I asked for a refund, which they said would take 24 to 48 hours to process. I contacted them around 7 times over 3 weeks, each time they were very slow to respond and simply said a refund is being processed. I finally raised an issue through PayPal and after 4 weeks finally got a refund.