Dreadful online purchasing experience, don't even bother using giftcards if a payment goes wrong, they'll take them off you and leave you out of pocket for days on end. Do better! Dear lord, if a payment isn't successful, go back to the main payment screen to offer another card/paypal etc, don't just tie up someones giftcards like that, awful.
Appalling after sales support. Over the last few weeks I’ve emailed them to help with my 4 faulty battery/USB clocks. 13 emails later from HN marketplace and I’m no further on. Every email they have sent me is from a different member of the team. No continuity. Some of them have misread my emails and replied with totally the wrong information. I… Read more
have sent them as a reply to 4 of emails a request for contact details for their complaints department. They have each ignored my request. I have kept all emails to and from them, and can prove what I’m saying. This is appalling service. I’ve requested a phone call, but nothing. Not even an explanation why not. All my emails have been polite. Bearing in mind that they have terrible reviews, shouldn’t a senior member of staff get involved in changing how they do things?
My concern is not with Harvey Norman itself, but with the brand and its after-sales support. I purchased an Ecovacs Deebot T50 Max Pro Omni from Harvey Norman. Unfortunately, the machine developed problems shortly after purchase. What has been even more disappointing is the after-sales support from the brand. When a fault occurs, instead of… Read more
providing a straightforward solution, the customer is repeatedly asked to troubleshoot the machine, reset it, record videos, upload them and provide video links. The process is extremely frustrating and time-consuming.
Based on my experience, I have serious concerns about both the reliability of the product and the quality of the manufacturer’s after-sales support.
My suggestion to Harvey Norman is simply this: please be more careful when selecting brands to sell. Product quality is important, but reliable after-sales support is equally important. A brand that makes it extremely difficult for customers to resolve faults should, in my view, be carefully reconsidered before being offered to your customers.
For other customers considering Ecovacs products, I strongly recommend taking the quality of the after-sales support into account before purchasing.
Reviews with attachments
I purchased a lifespan boost 2 treadmill from Harvey Norman Online. When it arrived I unpacked, assembled and then tried the treadmill. After 5 minutes of usage it gave me an E15 code and the motor stopped working. Almost a month ago I requested the product to be refunded due to it not meeting its obligation as a treadmill. Harvey Norman have been… Read more
almost impossible to get any form of progress towards them picking the treadmill up, returning to supplier and then refunding the product. They only communicate when approached. Responding emails feel like they are kicking the can down the road and I have a sense they are gas lighting me. Is it reasonable to feel as though they are not meeting there obligations as a retailer.
DO NOT BUY ANYTHING FROM HARVEY NORMAN ONLINE. The item will sound cheaper but when something goes wrong you get no support nor have anyway of contacting them to address any issues. I bought a Blacklord treadmill through Harvey Norman Online in Sept 2025 and the incline motor stopped working 3 weeks later. Lodged a complaint with them and its… Read more
painful dealing with these guys. Will never respond promptly and nor take responsibility to resolve the issue. Don't be misguided by HARVEY Norman reputation, it's appalling and disgusting customer service. I will be approaching QCAT and Qld Fair trading on this matter.
Avoid Harvey Norman Online Purchases Delivered from a 3rd Party! If the item is not sold is store you cannot return the damaged or faulty item to a Harvey Norman Store. You are stuck dealing with the 3rd party with little or no way of getting the item replaced or money back. The Harvey Norman Online Team don’t respond to email except when pushed.… Read more
They have been avoiding my emails and only responded when I managed to get through to them via the phone. Still getting stuffed around with the Hyundai Air Compressor I purchased over a month ago. It was Damaged during delivery and it has been a nightmare ever since. I’m at a loss how a company as Large as Harvey Norman can take an order Online with upfront payment but doesn’t take any responsibility when the item is delivered damaged. Since when is Harvey Norman exempt from Australia’s Consumer Laws.
- +5
Faulty giantz 36cc petrol leaf blower and vacuum. I bought this a month ago. Damaged inside the box. And of course Harvey Norman online won’t publish my review. The casing wasn’t attached properly, exposed wires at the base of the handle. Went back and forth with Harvey Norman. The last I heard the supplier wants to credit me with $35 and keep… Read more
the faulty item. Offering me a $35 credit on a clearly unsafe to use item is not only unethical it’s unsafe and can lead to personal injuries. Honestly I don’t know if it’s good or not I haven’t used it. But the supplier telling me it’s safe to use when there are clearly exposed wires make me think twice about buying from them. Horrible customer service. Don’t buy it
One of the worst retail experiences I have had. Harvey Norman advised that my delivery would be on 20/08/2026. That date came and went, and my order was still not delivered as promised. The delay itself is frustrating, but the lack of communication, follow-up and accountability has made the experience much worse. I should not have to continually… Read more
chase a large retailer for information about an order I have already paid for.
If Harvey Norman gives a customer a delivery date, they should either honour it or contact the customer BEFORE that date with an explanation and a realistic replacement date.
Instead, I have been left inconvenienced and extremely disappointed with the level of service.
For a company of this size, this standard of customer service is simply unacceptable.
Based on my experience, I cannot recommend Harvey Norman and I would seriously reconsider purchasing from them again.
It comes in a box just like IKEA without the IKEA price. You have to build the whole thing yourself. It took me seven hours to build the shelf. It had multiple imperfections (poor craftsmanship - refer to photo). There's no option to pay extra to have it built for me. It's not what I expected for almost $500. Show details
I was charged $49 for delivery of a vacuum. The Good Guys were charging $11. Harvey Norman refused to match the delivery charge. That charge is excessive and unfair!! They refused to match it. Where’s the customer service you promise?
I purchased a vibrating plate from Harvey Norman online end of May. Received it beginning June. Used my product straight away. Recently, Harvey Norman sent me a request for a review of the product. As the product wasn't safe, I decided to warn people about it & to advise those potential Buyers to study the product carefully before purchasing it. I… Read more
posted my review but Harvey Norman decided to delete it. Now I understand why their product review was 5 stars. It's because they delete the bad ones. Which by the way is only 7. So it you only have 7 good reviews on their website while 1000s of people purchase these products every year, you got to wonder why only 7 reviews. You won't see mine up there as it was a bad one. Their reviews are a sham aimed to trick you into buying their products. I'm deeply regretting purchasing that adwin vibrating plate. If those reviews on Harvey Norman were honest & bad ones weren't deleted, I would have known how much side effects I would have suffered & I would have never purchased it. By the way, my review wasn't inappropriate, I used adequate language & the only reason it was deleted was it was telling people to be careful because it could cause severe trauma & injuries. I think people deserved to know the truth
I purchased 4 lampshades online, and the product received in good condition was great. Unfortunately, one shade was destroyed en route as it was crushed/torn by another box. No fragile sticker was present, which is a surprise given how delicate they are. I was unable to get the dents out, and fixing a tear is not possible without visual… Read more
imperfections. I requested a swap or refund from customer service and they have now provided a replacement shade. Thank you!
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I have recently bought this 2 wks ago at FULL price and still cannot fully use it. After assembling and spraying with scotchguard at over $40/can, we have found that one side does not fully retract, it makes a noise then stops at an angle, yes everything was assembled the correct way. We called the shop and they let the people concerned know, that… Read more
was a few days ago and still waiting to hear from them. I expect as many others that when you buy things from Harvey Norman you expect great products considering the high prices they charge, NOT the case at all...
Boughtt the smart breville air humidifier and although a small unit, it does an excellent job whilst on my reading table. I generally use it with our essential oils and sometimes the vapodrop oil and it really clears my airways, lovei t.
Harvey Norman manipulates customers. When they have stock, they hide it and keep prices high. When stock is low or unavailable, they drop the price. Then, when the product becomes available again, they increase the price. Other companies match the lower price, so customers buy cheaper from them. After that, Harvey Norman brings out the hidden… Read more
stock and sells it at a higher price.
So, don’t trust this company. Always check the price from a few days earlier. They hide stock and then lower the price to mislead customers.
Bought 3 x Alfordson outdoor storage boxes but they are faulty and Harvey Norman hardly replies and isnt helpful in offering returns for a refund so im stuck with rhe item and out of pocket. It claims rhey are durable in all weather conditions yet they leak water and the paint is chipping away in less than a month. Do NOT buy from Harvey Normal. Poor customer service and waste of money Show details
Latest follow-ups
Do not bother with this store, they use an unreliable and untrustworthy freight company. Goods are not delivered securely and when you don’t get your goods, it is basically bad luck as sole responsibility is placed on the customer to ensure the… Read more
delivery driver does the correct thing. In short you will be making a donation to this store as you will not receive anything in return.
Follow-up · I did contact head office and escalated my concerns. The item was very large and was clearly left in the open visible to anyone walking past the property not in a safe inaccessible spot. Harvey Norman blamed the courier company and the courier company blamed the customer, no one was willing to accept responsibility for the incompetence of the… Read more
Useless customer service! I'm going in circles and unable to find out when my order from 3 weeks ago will be dispatched. Very cunning that it didn't show online that the item I was buying had to be back ordered and god knows only when I get it eventually. I won't use Harvey Norman Online again! Show details
Follow-up · I had to contact them again as they didn't. I requested a refund and got it. I will never use them again after such bad communication and customer service.
Totally Disapointed – Purchased a so called Battery Chainsaw online. Item was slow to arrive but when it finally got here it was faulty and not fit for purpose, not even close to advertised capability, run time and or ease of operation. The worst thing is that there is… Read more
no one to ring and complain. No Phone number found at the online store. I found a number online but only got a BOT that did not return my call as they stated they would. I lodged an online complaint but as yet no response has been made other than a USELESS BOT email. Clearly a store happy to take our money and then hide offering no tangible service. I also did a bad review of the product on the sales web site to save others from falling in the same trap as me but guess what, my review is not visible. Product: https://www.harveynorman.com.au/topex-cordless-electric-brushless-chainsaw-with-fast-charger-battery.html#productTabSpecifications
Follow-up · OK that was nearly a year ago, after I repaired the saw I used it a bit last season for firewood and it worked OK then. However this season about a week ago I wanted to start using it again so i put the battery on charge, when I checked it a little later I noticed the lights on the charger were all out and the battery only half charged. So NOW a… Read more
Positive reviews
The quality of the item was to the highest , yes I paid for that , satisfaction was there after putting it together , real timber not manufactured timber , worth a look . Show details
Purchased a Haier 137L 300 Series chest freezer. It was on back order but received very responsive service in relation to its arrival (pick-up). I was particularly pleased with the service provided by Catherine (Hobart). Very friendly and helpful. Thanks Show details
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The worker Leith assisted me thoroughly through which fridge was better, he constantly helped me and his customer service was just great! This guy definitely deserves a raise, because its these types of worker who make a company so great good on you Leith.
Negative reviews
I ordered a craft draft table online. A few days later I received an email stating, that they can’t deliver to my address. My address is in a metropolitan area (In Armadale in Perth WA). It is an apartment which is about 800 meter from a major shopping centre here in Armadale, and they can’t deliver the table? I would understand if I would live in… Read more
a rural area but Armadale? It’s a ground floor apartment, too. So, I’m totally confused and enquired why the delivery is such a problem. Unfortunately, I did not received an answer on this, but there was no problem to get a refund. I’m just glad that I didn’t order any furniture from Harvey Norman when I moved into this apartment 2 month ago.
After purchasing an office chair and assembling it I realised that is was way too low (compared to other office chairs I had bought. Harvey Norman would not refund, they wanted photos, measurements and finally agreed that the measurements were not included on the website descriptor. There was no response again on a refund or return. All that… Read more
effort for a $60 purchase. I bought an IKEA chair instead and tossed the HVN away....don't buy from Harvey Norman Online...they put you through such a rigorous process you just get exhausted!!
I’ve ordered garage shelves on Harvey Norman Online website. ETA is passed already, and I have been informed that Hunter Express (that they are partnering with) damaged one of the 12 boxes in transit so badly that they had to dispose of it! I’ve dealt with Hunter Express in the past and they are a nightmare to deal with (read reviews here to get… Read more
an idea). I’ve been chasing Harvey Norman Online but I don’t know when I will get the items I ordered, and what the process is from here. There is no way to contact Harvey Norman Online through a phone number, and emails are not answered in a timely manner. I am very disappointed, and Harvey Norman ruins their reputation with their dodgy online business.
Recent reviews
So we have purchased two L SHAPED desks and a computer desk from Harvey Norman online , not the most expensive furniture but just what we needed, these items arrived as flat packs , unfortunately, 2 parts are missing , after informing Harvey Norman of the missing parts and circling in the instruction manuals the missing parts as instructed , they… Read more
have continued to make ridiculous requests for more photos ect. Instead of simply supplying the replacement parts, once bitten twice shy, never again.
I purchased the LifeSpan RC-300 recumbent bike in March 2026 from Harvey Norman. It is working ok, except for the flywheel hitting the casing which is annoying. There is absolutely no way I can register the machine on the LifeSpan website. The Apple Lifespan app cannot connect via Bluetooth because the list of devices in the app doesn’t have a… Read more
the RC-300 bike in it. I have given it a 3 star rating because of these failings. Not real happy having to pay $741 for a defective product.
I purchased, I paid. There was a 24 hr guaranteed delivery. Now, 4 days later nobody wants to know about it. All I can do is learn the lesson and pass it on for others. I’d give them a miss. Show details
Harvey Norman ask for my honest review of my last order which I had to reply that they sent me a somewhat damaged product not so much that the product doesn't work but enough to be disappointed as it was expensive and clearly damaged before they posted. Letting you all know this here because they will reject any reviews that highlight issues with… Read more
an order which is disappointing and dishonest of them claiming that it did not meet all their review guidelines which just means they wont publish anything if its negative in any way.
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Hello Johnmac, Thank you for the feedback and… Read more