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Harvey Norman Online

Harvey Norman Online

1.7 from 360 reviews

See the Best Furniture Shops in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
49
4 star
8
3 star
7
2 star
18
1 star
278

Chris

ChrisIllawarra, NSW

Think twice before you buy!

published

What a disaster, ordered a three piece lounge suite 17/8 from Moss Vale, which was in stock. When delivered the three seater was damaged was returned to store for repair.
After many phone calls finally the lounge arrived 14/10 with bits missing...the repair isnt great with what appears to be just pieces of wood placed over the broken piece and nail gunned into place, I thought the broken piece would have been replaced and feel the integrity of the frame is compromised once again returned to store was told I would receive a call back same day to date not yet received. Not a happy customer... still waiting in trepidation.

Product Quality
Product Appearance As advertised

What a screw up if service, buy Elsewhere!

published

Ordered two pasta machines on behalf of families to be sent two addresses. Two machines sent to sane address and a third to the other address. Still sorting this out

Shipping
Return Claim MadeNo
Warranty Claim MadeNo
MSR

MSRGreater Melbourne (Inner), VIC

  • 10 reviews
  • 4 likes
  • Verified customer

Worst customer service experience

published
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedLifespan Fitness X-41 Cross Trainer
Manoli P.

Manoli P.Greater Melbourne (Metropolitan), VIC

do not purchase online or deal with Harvey Norman Chadstone

published
Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance Not as advertised
See all answers

BIP

BIPmelbourne

  • 5 reviews
  • 7 likes
  • Verified customer

Beware: please take account of all these negative reviews before on-line ordering from Harvey Norman

published

Experience similar to other reviewers. Order item $270.00 and pay $30.00 freight for delivery before weekend. No communication and item not delivered. Informed on Monday the local store didn't have the item and the order had been sent to another store. Nothing about when I might expect delivery.

Shipping
Return Claim MadeNo
Warranty Claim MadeNo

paul476

paul476nsw, 2350

  • 27 reviews
  • 11 likes

a shaver supplier with quality

published

the deal purchase method for looking at goods and the site is easy to enter a little harder then expected to pick a password
purchased a shaver online from Harvey Norman with a pick up option from instore a great price more competitive then purchasing at the walk in store
the goods purchased are of top quality and competitively priced for an online supplier

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

swamprat96

swamprat96

  • 28 reviews
  • 19 likes

If you want warranty service don't buy online

published
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance As advertised
See all answers

Rachael Hallett

Rachael HallettAU

  • 7 reviews
  • 7 likes

Out dated website and business model

published

The website offers no pricing on the items I want to buy. I have no option to purchase unless I go to the store. I’d really like to know the price before I bother.

I have called and just get the run around. I feel like they have the old fashioned hard sell method and would rather sell only to people who succumb to that.

I just want to know what something costs and if I like the price, click buy.

HN need to update their website to reflect how a good portion of people like to shop these days.

Return Claim MadeNo
Raider

RaiderSydney

  • 2 reviews

What is the point of preordering?

published
Ben B.

Ben B.Metropolitan Adelaide, SA

Warning - Harvey Norman Drop-shipping

published

Who would have thought that one of Australia's great retailers would resort to drop-shipping. They don't hold stock so they have no control over logistics.
Been waiting for weeks for my order and they can't even tell me when it's coming or where it is.
Well done Gerry

Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Coco Bisk

Coco BiskSydney, NSW

  • 4 reviews
  • 1 like

A bit behind online

published

Didn't Jerry Harvey say he despised online. Well, it shows with your poor online services and prices. Don't expect to compete with Amazon if you continue to offer shabby service. You're still in the stone ages. Wake up to the 21st century

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

Euromaid Don't

Euromaid Don'tMetropolitan Adelaide, SA

  • 2 reviews
  • 1 like

Failure to cover warranty

published

Try to pass on warranty to manufacturer.
It is their responsibility as seller to honour warranties!
They are a disgrace and totally un-Australian.
I have not had a functional oven for nearly 6 months now.
Hopefully the words ACCC and legal action finally promote a response?
My advice is NEVER shop at Harvey Norman!


dowk2200

dowk2200South East Queensland, QLD

  • 3 reviews
  • 1 like

lack of customer service, follow up, knowledge

published

ordered product, waited a week followed up more than 10 times. no one knew whats going on and found out it was discontinued and to get it refund, i wasted more than 5 hours in total on waiting on calls, sending email.

I at least contacted them 25 times over the phone and email.

they do get back to you with false information or redirecting you to somewhere that you have to waste time on again.

please avoid this company

Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance Not as advertised
See all answers

jmichael d'angelo

jmichael d'angeloGreater Melbourne (Outer), VIC

  • 6 reviews
  • 10 likes

advertising $$$ wasted

published

why do you continue to support the despicable alan jones with your advt $$$$? will never step foot in a HN store again so long as you support him.

just purchased $6,500 lounge suite and did not give HN a sniff

Return Claim MadeNo
Warranty Claim MadeNo
Tracey

TraceyGreater Melbourne (Outer), VIC

AVOID AVOID AVOID!!

published

Only rated one star because I cant rate less. Communication abysmal, delivery lead time a constant moving target, no integrity, spoken to on the phone and in store like an idiot. Will never buy through harvey norman again, will recomend people avoid!!

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
Colscats

Colscats

  • 2 reviews

One hour Click & Collect ... more like 10 days

published

Online purchase was a breeze... that's when the wind stopped. I had to constantly enquire where my item was. Ten days later and I MAY have it after the weekend. NOT IMPRESSED. No apology, no nothing. "Customer First" what a joke!


Chong Park

Chong ParkSydney, NSW

  • 2 reviews

Prompt and easy to deal with

published

We have purchased numerous amounts of appliances from Harvey Norman and all products were in great condition. Install was a minimal fuss and after service for any issues occurred were dealt with asap. Highly recommended.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Product PurchasedOven dishwasher dryer
See all answers

No transparency

published
Return Claim MadeNo
Warranty Claim MadeNo

Familee

Familee

  • 3 reviews
  • 2 likes

Thank you

published

Purchased a new washing machine and drier in July. Ordered on the Thursday got on Friday. The delivery guy was helpful with explaining how to set the washing machine up. Thank you

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo

Dave V

Dave VSydney Surrounds, NSW

Terrible!! Terrible!! Terrible!!

published

Beware customers!! Purchased a TV online but never received an invoice id through email. I rang up HN Lake Haven 2 days after purchase which is the store I had chosen to collect. They couldn't trace the invoice number. I then contacted HN online and they said there was a problem with the security check and I will need to email HN security to initiate a refund! Really! This was meant to be a Father's Day present for Sunday and it's now Friday!

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Page 1 of 18

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Questions & Answers

Idey

Ideyasked

Am I able to purchase an air conditioner with installation included from Harvey Norman though I am a pensioner.
I can pay a deposit on the day.

1 answer
man from mars
man from mars

ask the store


jmichael d'angelo

jmichael d'angeloasked

why do you continue to support the despicable alan jones with your advt $$$$? will never step foot in a HN store again so long as you support him.

3 answers
george
george

Who knows Why dont you contact Harvey Norman & ask them

believe me i have on several occasions. actually even to my local store.

fred f
fred f

But you said you would “never step foot in a HN store again” !?
As you posted as ONLINE that means you will still buy online. Wow.
As you know it is pointless whinging here as HN don’t respond.
Good on you for writing to HN :)


ingrid

ingridasked

Redemption? I purchased a smeg coffee machine, a milk jug & a matt. Received coffee machine only. Enquired & advised I have to redeem the product from smeg! Harvey, I have paid you for it? Why do I need to redeem it? First customer service mistake. 2nd mistake, I redeem products & advised 6-8 weeks eta. Harvey. You have rorted & hoodwinked me. Mothers day is well & truly done & dusted in 6-8 weeks time .. How bout being upfront about this eta. Not after your purchase? Looking forward to your reply

3 answers
fred f
fred f

As you know HN don’t reply here. Please share their official response

george murray
george murray

contact harvey norman direct or ask in store

Pol
Pol

No point in doing that. The store says they can't help. The online phone line just rings out after an hour I gave up. The online chat is only helpful if it's in their job description otherwise they give you someone else to contact who dosent have a phone only an email. Last time I shop online at HN


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Details

CategoryShops, Appliance Retailers, Online Shops, Electronics & Computing Shops and Furniture Shops
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