Henley

Process has been great throughout. The build is unfortunately where it has fallen short. At handover we did not have hot water for four days as a part was incorrectly installed. The painter allocated to our home is absolutely terrible and the quality of work is non existent. Show details

We are really happy with our new Henley home. A big thank you to the admin team for their support and great communication throughout the build. They were always helpful and did their best to accommodate our requests. The build was completed 2 months earlier than expected, which was a lovely surprise. We really like the design of our home (Vaucluse… Read more

318-D34) and the fact that it is all electric. Overall, we are very pleased with how everything turned out!

We purchased our home from Henley and had a great experience overall. The quality of the build and finishes was excellent, and we have been very happy with the final result. Communication was great throughout the process. We were kept informed at each stage, and everything was explained clearly, so we always knew what to expect. The customer… Read more

service team was consistently accessible, responsive and helpful whenever we had questions or needed clarification. The whole process felt well organised and professionally managed from start to finish. Overall, we are very pleased with both the quality of our home and the service we received from Henley. We would happily recommend Henley to anyone considering building a new home.

Just like to thank my supervisor rod he is excellent at what he does he made is so smooth and easy. He’s so easy to talk to. But as well, I would like to think that Henley team there have done an amazing job Show details

I recently purchased an investment property in Melbourne with Henley, and I couldn’t be happier with the experience. As I live in Sydney, organising inspections and managing the building process from interstate was not always easy. However, the Henley team made the whole process very smooth, efficient and stress-free. Even when I had to make an… Read more ·  1

11th-hour decision, they were very accommodating and worked with me to make everything happen smoothly. The house itself is beautifully designed and very well built, and I’m extremely happy with the quality and overall finish. I really appreciate the professionalism, flexibility and excellent service throughout the entire process.

We built our Montessa 44 with Henley which was a great experience from beginning to end. The sales process with Jarrod was smooth and transparent. We made several changes to the house design to suit our family needs, including adding an additional room, fireplace provisions, alfresco area, and adding windows. Henley were clear and upfront about… Read more ·  1

the costs of these right from the beginning, which was much appreciated.

The team in the studio (particularly Nazy) were fantastic during our colours, cabinets, and electrical selection appointments. We had a very good idea of the style we wanted, but their experience and advice helped bring together the look we were after.

Once our construction started, both our supervisor and coordinator were frequently communicating with us, keeping us updated and addressing any queries we had during the build.

We also engaged an independent building inspector at various stages of construction. Only minimal and minor issues were identified. Generally our inspector was also very impressed with both the quality of the workmanship and the way the site was being managed. That gave us a lot of additional confidence throughout the process.

We are very happy with our decision to build with Henley Homes.

From start to finish, we were guided through every single step of the build process. There wasn’t a single day where we felt anxious or left in the dark, as every question we had was answered promptly. While the site costs were a little higher than we would have liked, we felt the upgrade prices were very fair. The current promotions covered most… Read more ·  1

of our needs, so we didn't need to spend much extra to get the home we wanted.

A special shoutout to the front-end staff for being so helpful, and especially to our supervisor, Jason. He was right on the money with timing and kept everything organised perfectly. Highly recommend!

We recently built our investment property with Henley Homes and couldn't be happier with the experience. From the initial planning stages through to handover, the entire process was smooth, professional, and well managed. The quality of the workmanship exceeded our expectations, and the finished home looks fantastic. Communication was excellent… Read more ·  1

throughout the build, with regular updates and any questions we had being answered promptly. Everything was completed to a high standard, and the attention to detail really stood out. It's clear that Henley Homes takes pride in delivering a quality product. We would happily build with Henley Homes again and highly recommend them to anyone looking for a reliable, professional builder. Thank you to the entire Henley team for making the experience such a positive one.

Our experience with Henley Homes has been very positive. The team was professional, friendly, and supportive throughout the entire process. Communication was clear, and they were always willing to answer my questions and keep me informed. We were impressed with the quality of the workmanship and attention to detail, and the whole experience felt… Read more ·  1

smooth and well managed. Overall, we would recommend Henley Homes to anyone looking for a reliable builder with excellent customer service.

After a terrible experience with a different builder in the past I can honestly say that Henley have been beyond amazing especially my site supervisor Mario he was INCREDIBLE from start to finish. Show details ·  1

Last year, when we purchased our land, we weren’t sure which builder to choose as it was our first time building a home. We did a lot of research, received many recommendations, and one of the builders that stood out was Henley. Some people told us Henley was more expensive and suggested looking elsewhere, but we followed our instincts and decided… Read more ·  1

to build with Henley.

Looking back, it was one of the best decisions we’ve ever made.

From day one, the entire process was smooth and well-organised. Every stage—from the initial sales consultation, colour selection appointment, electrical appointment, tender process, pre-construction support, construction updates, pre-handover walkthrough, and final inspection—was handled professionally and efficiently.

What truly made the experience exceptional was the support from the Henley team. Everyone we dealt with was helpful, responsive, and genuinely committed to delivering a great experience.

A special thank you goes to our Site Supervisor, Darcy. He was an absolute star throughout the construction journey. He was always approachable, easy to contact, and willing to answer any questions or concerns we had. His professionalism, communication, and dedication gave us complete confidence throughout the build.

I can honestly say that I would highly recommend Henley to anyone considering building a home. If I ever decide to build a second home in the future, Henley will be my first choice.

Thank you, Henley, for helping turn our dream into reality. We now have a home that we’re proud of—and it’s not just a home, it’s a Henley home.

Building with Henley was one of the best things my husband and I did Our build has been nothing short of excellent I would highly recommend if you are searching for a volume builder with the best tradesmanship and best home designs Show details ·  1

I started to build with Henley when I heard positive feedback from someone built with them before. It was at the cost of contract cancellation with another builder, but I'm glad I've done that. Pre-Construction: Henley was one of the few major builders that offered packaged All Electric home with a transparent cost when my build was planned,… Read more ·  1

comparing to being surcharged for each single component of the home to be able to make it All Electric with other builders. Henley's quick response to package 7-star energy and compliance also helped significantly to make it great value building with them, comparing to the marketing strategy of offering 6-Star energy rating + variation of each single component by other builders at that time. Their Online Build Portal is also a great idea to help go through selections in addition to the Color Selection Showroom at their main office and a number of Display Homes. It's extremely important to ensure customers know what their selections are so to be comfortable with their selections when moving in, and a transparent bill of the package rather than leaving the door open to additional costs during construction. I think Henley has done well.

During Construction: Grateful to have a great Site Supervisor that was able to manage the construction smoothly. Didn't get billed for doggy variations which I was worried about at the beginning as there were mixed noise in the industry about how customers felt about the delivery of their home build since pandemic. The build progress moved pretty quick before fit-off stage. Henley team is also open to discuss and address for anything not perfect. No major defects identified by independent inspector throughout the construction.

Post Construction: Not at the stage to comment post-construction, but I heard positive feedback that Henley would check-in after 6 / 12 months moving-in. It was difficult to identify all issues during quick handover inspection, but the team appeared to be accountable if issues identified after moving-in.

Overall, Henley has been a great partner to sketch up my home and bring it to real life. I had my concerns before the journey, but I now feel Henley is trustworthy for my next build.

We recently completed our First home build with Henley Homes, and overall, it has been such a positive and memorable experience. From the very beginning — exploring display homes and finalising our design — right through to handover, the journey has been well-structured and professionally managed. What really stood out to us was the quality of… Read more ·  1

customer service at every stage. The sales team were incredibly helpful during the initial phase, guiding us through floor plans and options with patience. As we moved into pre-site and construction, our planners and consultants were always responsive and supportive, making what can be a stressful process feel smooth and manageable.

A special mention to our site supervisor, Blair, who was exceptional throughout the construction phase. His communication, attention to detail, and willingness to address our questions and concerns gave us a lot of confidence. Watching our home come to life week by week was such an exciting experience, and we always felt like we were in good hands.

The build progressed steadily, and while there were minor defects (as expected in any build), they were identified during PCI and addressed promptly by the team. We appreciated the transparency and effort put into rectifications before handover.We’re especially happy with the final outcome and finishes — our vision truly came to life, and the quality reflects the care taken throughout the process.

Building a home is a big journey, and we’re so glad we chose Henley Homes to be part of ours. We would definitely recommend them to anyone looking to build a home with a team that values quality, communication, and customer experience.

We had a really positive experience building with Henley Homes. From start to finish, the process felt smooth, well-managed, and genuinely enjoyable, which made a big difference during what can often be a stressful time. A big part of this was our supervisor, James. He was professional, approachable, and consistently kept us informed throughout… Read more ·  1

the build. His communication was clear and timely, and he was always willing to answer questions and address any concerns we had. It gave us a lot of confidence knowing the project was in capable hands. Overall, the build progressed efficiently, and the attention to detail and quality met our expectations. We’re very happy with the outcome and would confidently recommend Henley Homes to anyone looking for a reliable and well-organised builder.

Smooth build experience in the Macedon Ranges. We moved into our new Henley home in the Macedon Ranges at the end of 2025 and overall we're very happy with the experience. The build was well managed from start to finish. Our site supervisor was approachable and always willing to answer questions, and any issues that came up were rectified in a… Read more ·  1

timely manner — all confirmed by an independent building inspector we engaged throughout the process. Workmanship and build quality were good. There were a few minor defects, but that's to be expected with a volume builder and nothing that wasn't addressed. Where issues did arise pre- or post-construction, Henley handled them professionally. A couple of items took a little longer to resolve than we'd have liked, but everything was fixed in the end and we never felt like we were being ignored or dismissed. The thing that stood out most financially was the cost certainty — after our quote, colour selection, and electrical appointment, the final cost matched exactly what we expected. No surprise variations or unexpected charges at the end, which made the whole process much less stressful. Would recommend Henley to anyone considering building in regional Victoria.

Years of structural delays, broken promises, and fresh damage on our property by Henley workers. If you expect structural integrity and reliable warranty service, look elsewhere. The Core Issue: We have experienced persistent water ingress through our balcony that Henley has failed to permanently resolve for years. The Damage: During their… Read more

recent attempt to look at the issue, their workers damaged our external shutters.

The Runaround: For the past three months, I have been strung along with empty words. I have been promised three distinct times over three consecutive months that the shutters would be repaired or replaced.

Every promise is met with more delays. They drag out the process hoping you will simply give up. Dealing with Henley has been an absolute nightmare of poor workmanship and terrible communication.

Henley lacks accountability and completely fails to respect their clients' properties. Do not build or trust them with your home. September 2026 and repairs still not done. October 2026 and repairs still not done.

A good quality build experience which was soured by poor Home assurance and Customer Service Issues post handover. I am trying to be as fair as possible but honestly struggle to rate them anything more than 3 stars. I'll breakdown the review in parts to give you as much information as possible. The good bits: Sales and design teams: They were… Read more

great and no request was turned down without good reason. They were very knowledgeable and Customer focused. No complaints there. Henley's colour selection set up is pretty great. No shortage of options for tiles, bricks, apparently and so on. The staff make you feel welcome and are very professional and the whole process has that Big builder feel.

Build Quality: The overall quality of the house build was very good. Our supervisor was very efficient and provided timely updates and mostly delivered what he said he would. The project was completed within the stipulated timeframe, which was all great.

The issues:

The bricks: The bricks looked great initially but were stained after Henley acid washed them. Henley attempted to rectify the issue by having them washed a few times but it only partially fixed the issue. The issue was highlighted by our independent site inspector during the final inspection and we were ensured the issue would resolve itself with a couple of months of being exposed to the elements. This never happened and Henley are yet to fix the issue. We were charged over $5000 just for the brick colour and ended up with a average finish at best. This is still being looked into 5 months post handover.

The Skirting: I opted to do the flooring externally as Henley were quite transparent about their flooring options being quite expensive. As such, I received a credit for the skirting which I contractually agreed to do myself. When I looked into how much the skirting would actually cost post handover, I discovered that the credit provided by Henley did not even amount to 15% of the actual cost of installing skirting. I asked Henley if they would be happy for me to repay the credited amount and do the skirting but they declined. I even questioned how Henley arrived at the credit amount that was provided and after several attempts of dodging the question, I was bluntly told "Henley is not required to provide a breakdown or justification of how individual contractual allowances are calculated in relation to the skirting boards." Whilst this definitely rubbed me the wrong way, I accept part of the blame as the credit amount was in the contract and I blindly trusted that the builder had provided a credit proportionate to the work involved which definitely wasn't the case.

The hot water: We were provided an electric hot water system that Henley deemed would meet the requirements of our home. We have four shower heads across 3 showers and the hot water runs out after 2 people have a shower and being electric, it then takes close to an hour to heat up. Henley's response was "Regarding the hot water system, I have discussed this with our Estimating team. Your home was supplied with a 220L hot water system, which is suitable for homes with up to three shower bases. While the Ensuite includes two shower outlets, this is still considered a single shower base." Henley claimed they offered us an option to upgrade but could provide no evidence of doing so. This issue is likely to be taken further.

Solar battery delays and shortcomings: The SonnenEvo 11kw Solar battery (valued at $14,999) was offered for free by Henley.The Solar battery wasn't installed until 6 or so weeks post handover and was only sped up after a request for a refund of the advertised cost after speaking to the DBDRV. It took another 3 weeks to connect it after installation. It addition the battery that Henley provided is nowhere near sufficient to meet the needs of an "all electric" household. Henley also claim the STCs (read the fine print in the contract) for the battery provided (so they claim a big chunk of the battery cost back from the government rebate) so upgrading the battery externally post handover becomes a very expensive affair. To be clear, nothing is ever really free.

The noisy downpipe: Henley installed one downpipe that makes a very loud rattling sound when it rains. The downpipe is right next to our master bedroom and is so loud that it prevents us from falling asleep at night during heavy rains. Henley reluctantly sent a plumber out to look into the issue and while it was identified that the noise was caused due to a design flaw causing water to fall a long way down into a metal L shaped bend of the pipe, and could potentially be fixed by simply changing the type of bend used, Henley deemed the pipe to be functionally sound and refused to fix the issue. This will likely have to be taken further with the Victorian building and Plumbing Commission.

Other issues: We have also had issues with poor quality staining of our timber staircase which is yet to be rectified and also with sliding doors which get stuck on its track and are very difficult to open. These are also still getting "looked into". We have had a number of other issues post handover but I won't get to these as they have been mostly rectified (slowly) over the last few months.

Something further to note: Whilst building with Henley seemed to represent a premium option at a fair price at first glance, we found a number of upgrades were priced disproportionately for what they actually may have cost. These include but are not limited to: ~$38,000 for Natural stone on our Northampton facade pillars. ~$2500 per LED lighting strip under kitchen cabinetry. (Yes per strip) ~$32,000 to upgrade our kitchen, bathroom and laundry cabinetry profiles to a shaker profile. This is definitely something you should consider when selecting your builder.

The fine print: I can't stress enough the importance of reading the fine prints in Henley's building contracts. We were hit with almost a thousand dollars in electricity connection fees from AGL as Henley selected a plan that would not bill them for electricity during the build. We opted for a gas cooktop in an otherwise all electric home and were hit with thousands of dollars in connection fees to the builder and the gas company. All this was vaguely placed in the fine print which we unfortunately glazed over.

To summarise, whilst I am mostly satisfied with the build, it was definitely expensive and the "premium" build experience seemed to drop off a cliff once the builder received all their money. For a builder positioning themselves in the market as a high end volume builder, I would have expected a lot better in terms of the customer experience and overall urgency in complaint handling and dispute resolution. I guess I have to end the review by asking myself: If I could go back in time, would I build with Henley? The answer is Maybe... then again, maybe not.

Beware! My home has serious major structural issues, including major floor level deviations, extensive walls and ceiling cracking, step cracking in the brickwork, cracked floor and wall tiles, doors and windows that no longer open or close properly. Despite these issues, Henley has told me the condition is within their tolerance and has not been… Read more

willing to attend the property to inspect the damage.

I am extremely disappointed with how this has been handled. I am pursuing the matter through the appropriate channels and will continue to do so until the issues are properly investigated and resolved.

I would strongly recommend that anyone considering building with Henley carefully investigate how structural defect claims are handled before making a decision.

See the photos attached and judge for yourself. According to Henley, this condition is considered acceptable.

This review will remain until Henley resolves the matter.