Heritage Bank Branches

I have dealt with Heritage Bank for only a few years I recently had a problem getting some paperwork re a closed Term Deposit. I wrote to and then called the “help” desk They were helpful but nothing happened and no communication explaining why. I called the Castle Hill branch and Amy listened carefully and kept me in the loop as she uncovered the… Read more

problem She truly was so helpful, and finally she solved my problem Amazing lady! Thank you Amy at Castle Hill

One year ago I called Heritage bank in Garden City to ask about refinancing my homeloan what the service that they offered and what rate they offered. I talked to Krystal, who had really good customer service skills. She explained Heritage bank system, not only beat their competitor’s offer but gave their best rate and convinced me that Heritage… Read more

not only lures new customers, but they looks after their existing customers. They would make sure that their customers have good experience with Heritage and stay in. The last point is very important to me after my experiences with my three previous banks and got tired do paperworks.

My experiences recently proved that they really look after their existing customers. On my 1st anniversary, they called me and checked in how was my experience and if I needed something. I have never had this experience with my previous banks. The second case when I had some misunderstanding with Heritage bank, Krystal & Garden City team helped me to resolve the issue. They certainly prioritise their service continuity, not only give good service when you are new customer. We always talk with real person not machine and they really look into our case & give their best.

I am really thankful for Heritage bank and would recommend Heritage bank especially Garden City to my friends and anyone.

I changed banks after being with Commonwealth for 55 years and have found Heritage friendly and helpful. They where patient and explained every aspect of the changeover so that my poor old not tecsavy brain could understand. Would recommend to anyone who still wants face to face service and isn't up with doing anything online. Show details

We have been banking with Heritage Bank for many years, and now they amalgamated with another bank, then where called PEOPLE FIRST, as expected they have shut our local bank at Runaway Bay, and other branches that PEOPLE USED but not anymore not even a ATM. All the staff now out of work. How you can leave the cheek to call themselves People First… Read more

is False advertising. Now I would assume that your fees and charges should be reduced, because you are no longer paying the rent or staff. We are so DISAPPOINTED, to be cast aside, reduced services the Heritage Bank gets richer. Just total GREED, SHOULD READ PROFITS FIRST and people don’t matter. Regards Ex Customer

Although this goes back some years, it still irritates me. I established an account with Heritage Bank Caloundra and requested a card to use as a backup if my credit/debit card with another bank didn't work for some reason. However, after a period of time, Heritage Bank "fined" me $25 for not using my card although they had the use of my funds throughout the period. I closed the account and will never use Heritage Bank again. Show details

Moved ourselves and widowed mum to Heritage a couple of years ago because we wanted to support a smaller, more community focussed business. Found some of their systems a little quirky in comparison to the big boys we'd left, but the staff were friendly enough. Visited their Range branch at Toowoomba a few days ago to find it all cleared out and… Read more

the ATM area boarded up like an abandoned wild west joint. Zero notices anywhere ... so no clue when/where they'd closed or where the nearest branch now was.

We visit the Range regularly, and had not seen any previous notification anywhere of imminent closure.

So went to Gatton to get my cash. Their ATM was down ... Feeling a little peeved I snooped around on line to find they'd recently closed down their branches at Oakey, Pittsworth and Millmerran. How's that for a business with the motto "people first"?!

Shopping around now to find a replacement bank for when we close all our accounts. Which they will feel! I honestly think the bigger boys actually have more courtesy!

Closure of my local mini-branch in the newsagent happens March 2026 (I've been with Heritage since 2003). The elderly and disabled demographic in town will suffer the most. The nearest branch is a 38klm round trip and the many aspects of face-to-face banking will be lost with this closure. Yes we're just small customers not making much profit for… Read more

the bank but Heritage appears to have forgotten that we are the very customers who made them successful to start with! Yes we can all go to the Post Office (which is already extremely busy before you add bank customers into the mix) but it ain't the same-I won't be able to access specific banking areas that I could at the mini-branch. Heritage stated no branch closures would happen "as a result of the merger" - now they have closed some 35 branches to date (I think that's the number so far-could be more). Heritage service has declined very noticeably over the past 10 years and rapidly descended into an institution that appears to care naught for its smaller customers since amalgamation with People First. Aren't customers the reason you make profit? Surely there should be give as well as take. I know little people don't count anymore and the younger generations have been taught to use their phones for purchases. They haven't realised just how much money they are losing in charges for their daily purchases instead of using cash so Heritage (amongst other banks) can then say 'but no-one uses branches anymore' and that's why we closed them. Very sad indeed.

People first!!! What an absolute joke!!!! Closing branches within 12 months of saying that won’t happen, leaving the elderly and disadvantaged with no other option to attempt to use online! Your board of fire are freaking clowns!

We have been with Heritage bank for some 25 years and it is now part of Peoples Choice - should be called peoples No Choice. This charge for statements is the final straw for me. Wrote to them yesterday wanting statements posted still as have trouble working out E statement and my wife wouldn't have a clue on the computer if i die. We are self… Read more

funded retirees doing it toughbut with good savings We have 4 accounts plus 3childrens savings accounts so this could be a nice windfall for them in statement charges - could put them all in one envelope for a start to save money. Their service has been cut back to no Saturday trading now and limited staff and branches on the gold coast. you queue for ages to see someone. I sent email to them yesterday asking to continue the paper copy and not to charge for same as we have supported them for years and a reasonable sum in savings with them response was pathetic. I have now replied telling them i am going to change banks perhaps back to national as couldn't be any worse. heritage bank was a great qld bank with service -no more.

After going to my not so local branch which is Chermside which was previously Strathpine that was closed to withdraw money from my term deposit account to be told I have to wait for 31 days to access my own money and to be asked what I want to use my own money for is disgusting after being a customer for over 25 years .As for the Branch at… Read more

Kippa-Ring it is the worst Branch to visit for service. As soon as I can find a new bank closer to home I will be closing my account .Heritage Bank used to be okay until People First took over .

I'm in a queue 15 people deep. Travelled further to get to a branch because my local branch was closed. 2 desk assistants. 2 workers behind closed doors probably signing up bank loans. So much for their motto 'People First Bank'. You've lost me as a customer.

I have been a heritage bank customer for over 15 years. My annual income is around $80K and have a few term deposit accounts and saving account with heritage bank. Recently I got rejected by the bank for a credit card application but my friend who is a retiree applied the same credit card at the same time got her application approved. I was told… Read more

by the bank staff that they hv their own team assessing and approving all credit card applications. So I really don't understand why they rejected my application. I m really disappointed with the bank and I will be withdrawing all my money when the term deposits accounts mature in the next few months.

Went to the Indooroopilly branch this week and just like (Thomas B below). The Indooroopilly branch is boarded up and gone. No email or communication sent from Heritage. Had to drive to the next nearest branch at Chermside. Brookside is also closed. Who is making these decisions? We are going back to Suncrop. They have branches in Brookside and Indooroopilly. Not wasting my time with this bank any more. Bye Bye Heritage

Ive been with Heritage for over 20 years and have large amounts of money with them. I just sold my boat for $240,000 and went to my Beenleigh branch to see what is the best place to deposit the money. Go there and its closed and all boarded up. No advice, emails, letter or text that they were closing the branch. Im not driving to Loganholme when I live in Beenleigh..... Bye bye Heritage. Show details

Opened an account to separate out personal savings and funds to go into super and trading account, and because they are a small local bank just up the road. We considered moving our business banking to them as well, but didnt as the systems just werent up that standard. I have been busy selling years of stuff, and as I got cash together, deposited… Read more

into the account, and then moved into my trading account for my retirement. They had the audacity to phone and question me about it, and tried to pass it off as customer service and forming a relationship! Given that no-one had bothered getting back to me when I had problems with their useless online platform, or regards the potential business for a property loan, I couldnt see the point in staying with them. Have closed the account, and wish I hadnt wasted the time of opening it in the first place. What happened to real customer service with banks. If you are looking for either efficiency, or supporting a local business, I would go elsewhere

Terrible service at Robina branch – Poor service at Heritage bank branches. I made a coin deposit using the coin deposit machine at the Robina branch. The coin counter made a mistake with my deposit and I notified the teller. The teller told me that the coin counter was right 100% of the time and that it was my fault for the mistake. I counted the money twice and the coins were… Read more

sorted by denomination in weigh bags - I know for a fact that the machine was a few dollars out. Heritage never looked into the issue or credited my account the missing amount. A few weeks ago when I went to deposit some coin (into my other account) with NAB, the coin counter made a mistake and they counted it and credited it to my account on the same day. Sad that Heritage bank has been beaten by one of the big 4 banks when it comes to service. I have been a loyal customer for 15+ years now, but it is probably time to part ways with Heritage.

Gone downhill since the merge – Ever since heritage merged people service and customers convenience has gone out the window. No longer is the branch I used open on Saturday. The coin deposit machine has been removed. Funds taken by hackers have not been reimbursed. After being hacked of course a new card had to be sent to me. I had the card sent to Maroochydore branch it… Read more

ended up in Maryborough. I've been without a card now for two weeks when I finally get the card the process of adding a pin to use the card in ATMs is so convoluted and has now locked me out and I have to wait another 24 hours before I can actually withdraw cash from my own account. I called the bank to see if they could help me with this if they could unlock it now know they couldn't I had to wait 24 hours. I'll be changing banks

Extremely poor service- home lending – Applied for pre approval on an investment property, loans officer had all necessary documents for over a month.... got to the point of emailing every second day to confirm progress if any. We have both banked with heritage since our first jobs, our business banking is with heritage. We owe less the 10% of our current home,( with heritage). Gave up after 2 months of no action from lending officer.

very disappointed – today I had to redeem a Term Deposit. Was advised of a 31 day notice period. Since when? Apparently always in the guidelines, however never enforced until 6th October 2024. No notification provided. If you need YOUR money urgently you need to provide a reason and state it in a public area of the Branch to a stranger....what happened to Privacy… Read more

courtesy and respect?, why do you need to 31 days on a 2 minute transaction? As an ex long term staff member I was a little confused, stressed and upset as to why Heritage Bank would treat customers like this of recent times. I understand rules change etc, however to provide a reason to access your own funds due to a private and emotional emergency astounds me.... Lost me as a loyal customer of 20 years!

Loan refinancing with a difference A++++++++ – My Girlfriend and I were looking to refinance our motor vehicle on a lower rate and Heritage bank offered the best deal by far, saving us 170.00 per month, we highly recommend looking at what Heritage bank can do for you. Our loans expert Dannille Masteika was amazing, from the first initial enquiry to the end result, her professionalism was… Read more

outstanding, her attention to detail both in a financial perspective and a human interaction was greatly appreciated, find Dannielle at Heritage bank branch Riverlink Shopping Center, Ipswich QLD or email her Masteika.D@heritage.com.au to enquire and book an appointment.

Thank You Dannille and the team we appreciate you.

Jason & Gabby

Bank closing – i have heared oakey branch is changing opening times,going to open at 0930;then close at 1330,what the,always busy in there,only bank in town,atm always empty,not the saffs fault,all the local business,use it with there white bags,never get in now,prople first, what a disgrace.

Totally insulted – I have been with this bank for over 30 years. had at least 4 mortgages etc. In the last few months, maybe 6 months my wife and I had applied for a "product" limit increase. Apart from these guys wanting to know everything, but one's blood type, they declined the request. They came back with totally illogical reasons for this, any attempts to… Read more

review, or complain have been met with I must say very polite attitudes, but no action, I have called Toowoomba now on 4 occasions the head office attempting to try and talk with someone with some authority and a a modicum of sense, but again only to be met with very polite conversation and the promise of another call back which does not seem to happen. Even at branch level face to face with the manager has been very polite, but no action, and again totally inept reasons for the issue, just blaming head office. Out of security reasons I am not divulging the total problem, but suffice to say, as soon as I am able (currently in ill health) I will be moving banks, my wife and I are not a big customer by any means ,but if this is the way a 30 plus years customer is basically "ignored" then I would say there will be a slow decline for this bank, sooner or later more people will feel "insulted" by these would be bankers!!

Non Disclosure = VERY unhappy customer – I have been a loyal heritage customer for many years and I have recommended them to many other people but what they have just done is in excusable. My son opened a 12 month term deposit and today it matured. The bank has withheld a 47% tax on the interest which he cannot get back until he does a return in 9 months. Now this is all standard… Read more

procedure apparently when you earn interest unless you are exempt or give a TFN. The ATO has exemption criteria and my son meets 2. He was under 16 when he opened the account and the account was in his name. In addition he did not have a tax file number and according to the ATO should have been exempt from any withholding tax. The only criteria he did not meet was the amount of interest earned in 1 year. The inexcusable action here is that the bank disclosed none of this when we opened the account. Nor did the branch mention that on maturity when the interest was claimable, 47% would be held. Failure to disclose the need for information that could result in the holding of next to half of the interest paid is not just negligent it's next to criminal. If we had been informed of this we could have taken the appropriate action to avoid this before opening the account. Admittedly this may be more indicative of one particular branch but it is a reflection on the intitution itself. Ringing to find a solution was of no help. Complaints for non disclosure now being lodged with the appropriate authorities.

BSB changed - painful – I have been a customer of Heritage bank for over 15 years and have been mostly satisfied with their services. There is a small branch nearby which has been convenient on occasion. Recently Heritage informed me of one of the accounts needed the BSB number to changed. This has caused many dramas as it had many direct debits and payments… Read more

established. It's very annoying that they changed the BSB as they still own that BSB number because it's still used by my other account. If they decide in the future to change that other account's BSB, I'll be swapping banks to a more stable one.

Appallinig – Never been a customer of this mob; HOWEVER, from the majority of reveiws I have read about them it looks as though they have transferred their appalling self serving attitudes across to what was the Peoples Choice Credit Union and are in the process of destroying it with the same attitudes, appalling service and indiference to its members, the owners.

Watch out- do not use heritage bank – Heritage bank allowed someone to open an account in my name over the phone with only my license number. I found out only when I received a statement from the bank. When I approached the bank they refused to give me the account holders name and email used. They were avoiding any questions. If that’s the level of security, I would hate to have an actual account with them. Show details

Really disappointed and angry – Have banked with them since 1979 when they were Darling Downs Building Society. Have been happy with them until the last 18 months when they started their merger with Peoples First Bank. Over the last 18 months I have found them patchy at best with their customer service both in branch and over the phone. Final straw today when they declined a… Read more

paypal payment and when I have asked how this happened I have been fobbed off over the phone and at a branch. I would not recommend them to anyone and will be looking to move my accounts elsewhere.