I've been with Heritage a few years with a loan that we wanted to transfer the security over to another property - I checked and got WRITTEN EVIDENCE from 2 Heritage Staff about our financial position - they made multiple HUGE mistakes in calculations from their supposed "specialist banking team members" and as a result of their errors it cost us $12,000. We told Heritage, who looked into it - I spent hours getting together all the information and what was the outcome from Heritage?...... oh yeah sorry we stuffed up, here's $500 - FIVE HUNDRE...D bucks when they had cost us over $12,000!!!???!!!! I've left them and cannot rate them more poorly!! Can't believe they win awards - must be rigged!! The Royal Commission needs to give them a good look I think - their staff can't add up 2 plus 2!
Dissapointing Home Loan
Have been with Heritage for over 30 years had first home loan in 1999 and now want to build.Applied for pre approval late last year and have updated few times this year have had a fixed term deposit. All I want is approval for loan to send to my builder to submit to council to start the process.My land is worth more than I am borrowing but seems this is not a simple process with everything needing to go to valuer first. Tempted to close my accounts and go somewhere else.
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