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Excellent customer service and the team sent to build went beyond my expectations
Excellent product and customer service. The build team were the best and I will use the same company if I need another tank
exceptional service and overall professionalism
CT30 water tank. NSW
we had to postpone our job several times because of weather and it was no problem with the company and installer.
Nicole from heritage is amazing as i called her with several questions and she answered them every time no hassle and always polite.
Zack our installer who we had to cancel on due to weather multiple times was always accommodating as to when we could install next and did a exceptional job.
Company now has new Ownership!! Original were argumentative, lacked responsibility & employed sub-standard installers
14th May 2021
*** Heritage Tanks are now under new ownership and the Regional Rep/Operation Manager who was unhelpful, argumentative and rude has “left” the company. The issue has now been resolved by the new company without any fuss or arguments!!! It looks as if Heritage have or are on the process of removing “bad/dead wood” which is good as their product is good and their installer Steve and his team from South Australia were great!! ***
I have updated the star rating from a 1 to a 4 to reflect the product quality and eventual response ...resolution from the “New” Heritage Tanks. *** Old Review ** I have deliberately not mentioning any names as I don’t believe it it an appropriate. We have complained/supplied all the relevant details to Heritage and did hear back from a regional rep (sadly he is doing nothing but bring up and argue completely irrelevant points essentially trying distract and shirk responsibility for the conduct of their agents).
No problems with tank just the installers plus company don't care about leaving all the metal swarf on floor of tank
Installers when approached about metal swarf inside tank- care factor zero! Company said there's no problems in other words common practice
Great Product Excellent Service
From my initial enquiry the team at Heritage Tanks were fantastic , always returned my calls and delivered on there promise supplying me exactly what i asked for with no nonsense. Steve and his team did the installation with incredible professionalism , i cant recommend these guys highly enough.
Great service from quote to installation
Great process from getting (and accepting a quote) to installation. We chose heritage after reading numerous online reviews. The pre-sale service and information was top notch, given an installation date a month in advance and it was installed on that date promised. The 110 000 litre tank was installed in a few hours only and looks great. Heritage Tanks could not be faulted.
Quality of the tank is awesome, Installed in a little over 1/2 a day no fuss. Easy process from first contact to install.
Great product but...
The tank is great as was the guy who came to install our 110,000 litre tank. However, the 2nd installer was sick so couldn’t make it - which was fine. My husband then spent all day helping install the tank. It would have been impossible to install with one person. Was very disappointed to still be changed the full $2.5k installation fee when we had to work all day alongside the installer to get it done. To be clear we are disappointed that management would not provide even a token discount for installation. The guy who came to install the tank was great and worked really hard as did my husband.
High quality water tank
I chose a Heritage tank because it is strongly designed and has the capacity I was looking for. I was able to select the Colorbond finish to match my buildings. The price was competitive and reasonable. The installation crew were outstanding, and excellent to deal with.
CR35 water tank - Excellent product, great customer service and support.
Queries dealt with promptly and efficiently. Straightforward order processing. Kept informed of progress and delivery. Efficient installation on agreed date. No problems at all.
Excellent customer service
We initially ordered a larger tank, however due to financial constraints because of Covid we needed to downsize our tank. Heritage obliged and still allowed us to keep our discounts and additions.
We also took nearly 7 months to proceed and were not penialised at all. The installation was done in less than a day and we were capturing water that night. Super happy. A great experience from start to finish
From the beginning Heritage Tanks were great to deal with. Very efficient, good helpful information to have our site ready and no hiccups. The installers were also very good. Thanks.
Installed a month ago, cant fault it so far
Captures water off the tank. Solid construction with thicker walls. Installer knew what he was doing. Heritage were easy to deal with, always responded promptly, even after i goofed with the outlets order, no fuss refund on those bits.
Good product, 27,000 litre tank
Design team and accounts very professional. Our Initial installer who we dealt with previously was changed without an explanation so was not happy. Installation team good but project manager a bit slack.
Cant get my details removed and to stop receiving emails
I have requested to stop getting your emails but I am still getting your bloody annoying information that I had never requested. can you PLEASE remove me from your auto information blanket
Questions & Answers
I am located at Tuerong, Mornington Peninsular.
I have a roof catchment of 1800 sq. metres.
Principal usage will be for watering and daily washing of 6 horses.
What is the recommended tank size for this location.
To work out the most suitable tank for you can you please send me an email to firstname.lastname@example.org or call me on 0438 189 651, with the space you have available all the tank sizes would suit depending on your water needs.
have you got a tank of 25000 L.And what is the coast of it
We Have 28000 gallon tank installed
Highly recommended can't remember cost but it was the best deal available 9years ago
Also the construction methods appealed to me for the ultimate visual finish
The new gutter system looks good as I was always trying to work out a method to incorporate a gutter.
How much for a 365,000 L Poly Tank.
Hi Shayne, Sorry for the late reply, it must have been an oversight on my behalf. Call Melannie at Hertitage tanks on 1800 115 552 and she wil send you a price list. I bought a 132,800 litre corrugated in Pale Eucalyt for $11,700.00. It comes with Ladder, Gutter, outlet and ball valve. It was worth every $ to me and beautiful to look at. Just blends in with my surrounding sceenery. Hannah
Thankyou Hannah M for the great response for Shayne. We couldn’t have offered a better reply!
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