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Hickinbotham
4.4 from 344 reviews

Reviews

4.4

344 reviews
5
(254)
4
(42)
3
(4)
2
(4)
1
(40)
  • Build Stage
  • Customer Service
    4.8 (209)
  • Site Admin
    4.6 (100)
  • Timeliness
    4.6 (120)
  • Structural Integrity
    4.4 (51)
  • Plumbing & Waterproofing
    4.5 (46)
  • Electrical & Lighting
    4.5 (44)
  • Flooring
    4.4 (32)
  • Transparency
    4.7 (161)
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Reviewer Photos & Videos

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  • Verified customer

Personable, quality build!

published
Customer Service
Transparency
Site Admin
Timeliness
Build StagePre-Construction
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  • Verified customer

Thank you Ian Zeng!

published

As first time home builders and, at the time, newly engaged, we were initially overwhelmed with the whole building process. Ian Zeng, who was our amazing consultant, patiently stepped us through it all. With his experience and expertise we were able to design our fully customised, dream home, while, most importantly, staying within our desired budget. He went above and beyond, often dealing with us after hours due to our work schedules, to ensure we were taken care of every step of the way. We have had a wonderful experience with Ian and we highly recommend him!!!

Customer Service
Transparency
Timeliness
Build StagePre-Construction
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Adam

AdamMetropolitan Adelaide, SA

  • 3 reviews
  • 3 likes
  • Verified customer

Drew Westcott is the perfect person to help you realise your dream home!

published
Customer Service
Transparency
Build StagePre-Construction
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Mark

MarkMetropolitan Adelaide, SA

  • 3 reviews
  • Verified customer

discouraging

published

The build was slow, mainly because we are in the country.
There is no quality in workmanship,, favorite saying is "its to code" even if it looks wrong.
Most doors are pressed MDF and have bowed, discoloration in the mortar.
Would strongly suggest you get an independent building inspector.
Construction services strongly not recommended.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Build StagePost-Construction
Construction End DateDecember 2019
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Kylie W.

Kylie W.Southern and Hills, SA

  • Verified customer

Impressed with the service after handover

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateMarch 2020
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  • Verified customer

Wouldn’t go anywhere else. Thankyou.

published

From the moment we walked in to Hickinbotham homes, Drew Westcott welcomed us. He certainly knows his stuff and talked us through the stages with ease. He was always a phone call away with great knowledge and advice. You’re a legend Drew and have already recommended him to friends.thank you.

Customer Service
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Site Admin
Build StagePre-Construction
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  • Verified customer

Drew Westcott is the perfect Building Consultant

published

My partner and I are first home buyers and are in the process of building a house and land package with Hickenbotham. We had been to a few other builders and to be honest, as soon as we spoke to Drew we knew we would be building with Hickenbotham. Drew has a great personality and has made us feel comfortable and excited in every step of the process so far, he also went above and beyond to help customize the perfect house for us to ensure we were completely happy.w I have already recommended Drew to a few of my clients/friends who are considering building. We can't thank him enough, everything so far is going smoothly and stress-free.

Customer Service
Transparency
Build StagePre-Construction
  • Verified customer

Excellent

published

Ian Zeng
We consulted with all the major builders in South Australia before signing with Ian to build our house. He not only provided the best value for money quote for us, but also was helping us making the best decisions from our prospectives. He worked over time to help get our design right with the many changes we needed.

He is very experienced, and gave us advices on all areas of building a house, above and beyond his responsiblity of a building consultant. We would gladly recommend him to all our friends. We can't wait for the building to complete, and would definitely build with him in the future as well.

Customer Service
Transparency
Build StagePre-Construction
Shameel H.

Shameel H.Metropolitan Adelaide, SA

  • Verified customer

Ian Zeng

published

My wife and I are first home buyers and are currently about to build a house and land package from Hickenbotham all thanks to Ian. We had no idea what we were walking into and what to expect. We met with Ian early June and made an appointment with him, He was polite, professional, informative, very helpful and making it work for what suited our needs. I recommend Ian from Hickenbotham, He made the process feel very easy and stress-free.

Customer Service
Transparency
Build StagePre-Construction
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  • Verified customer

Joanne K is amazing!!

published

Joanne K was amazing from the very start of our building process. One of the main reasons my partner and I went with Hickinbotham was because of her being so helpful answering so many questions so professionally, helpfully and candidly. She made the process so easy! Would absolutely recommend Joanne to anybody looking to build their future home with Hickinbotham. Thanks so much again Joanne! We couldn’t have done it without you

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Build StagePre-Construction
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1 comment
Hickinbotham
Customer Service T.Hickinbotham
Haley W

Haley WMetropolitan Adelaide, SA

  • Verified customer

Michelle B has been a superstar!

published

Michelle has managed to make us feel comfortable and supported through what we thought would be a stressful time. Her vast knowledge left us with satisfied answers to every question we had.
Michelle has gone above and beyond what we ever expected a building consultant to do. We can't wait to see our beautiful custom home!

Customer Service
Transparency
Build StagePre-Construction
1 comment
Hickinbotham
Customer Service T.Hickinbotham
  • Verified customer

Joanne K was phenomenal!

published

Building a new house is a big step! Joanne was so supportive and helpful during the pre-build process. She was honest and informative and was always quick to respond and efficient. She has given us great support to start our building process and I couldn't recommend her more! A great experience

Customer Service
Build StagePre-Construction
1 comment
Hickinbotham
Customer Service T.Hickinbotham
Sarah C

Sarah CMetropolitan Adelaide, SA

  • Verified customer

Joanne K is an absolute Gem! She has guided me through all the decisions with helpful insights and extensive knowledge.

published

Joanne has helped me make decisions all along the way, she has made this whole process easy and fun.
I have enjoyed working with her, she is organised, available and on time always. She has answered all my questions and gone above and beyond to help me get to this stage.
Hickinbotham have a great range of homes to choose from and will help you with a custom design also.

Customer Service
Transparency
Build StagePre-Construction
1 comment
Hickinbotham
Customer Service T.Hickinbotham
Stefanie

StefanieMetropolitan Adelaide, SA

  • Verified customer

Very bad customer service

published

I am really dissatisfied with the process followed by Hickinbotham team, I was offered a solar system initially and that was taken out of my contract reason given that it was not compatible with the roof size!! No options given to me!
My floor plan was modified by council and I got it approved the way it was approved earlier by the council, I negotiated with the Marion council and got it approved and I was still charged $500 modification fee!!
I had requested to change the lock on the front door after the modification fee was charged but I was not allowed to change a simple lock at the front door which is not a structural change
No calls back from the management, they do not take their customers seriously

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StageMid-Construction
Construction End DateSeptember 2020
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The reviewer stated that an incentive was offered for this review

Nicole

NicoleSouthern and Hills, SA

  • Verified customer

Preconstruction

published

I went to the display home at Hayborough and was greeted by Michelle who assisted me and answered all my questions I decided after looking at other builders that I wanted to build with hickinbotham Michelle was so helpful in helping me design the home of my dreams I highly recommend going to see Michelle at hickinbotham

Customer Service
Build StagePre-Construction
1 comment
Hickinbotham
Customer Service T.Hickinbotham
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Taylor

TaylorSouthern and Hills, SA

  • Verified customer

Building at ease with Michelle!

published

After searching through multiple show homes to build our future family home, my partner and I met Michelle, we’ve both built before and Michelle has made everything so easy and a breeze so far! She is upfront and so quick to respond (no matter what time or day!) Even when we have asked to change things multiple times or have forgotten to mention things at meetings, nothing has been difficult for her to change for us. I would recommend anyone to go and see Michelle before building! We can’t thank her enough!

Customer Service
Transparency
Timeliness
Build StagePre-Construction
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1 comment
Hickinbotham
Customer Service T.Hickinbotham
Natalie Z.

Natalie Z.

  • 2 reviews
  • Verified customer

Happy ending by Mario and Natalie Zanlorenzi

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateMay 2020
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1 comment
Hickinbotham
Customer Service T.Hickinbotham

The reviewer stated that an incentive was offered for this review

Jacqueline

JacquelineMetropolitan Adelaide, SA

  • Verified customer

Drew has been amazing from first point of contact!

published

Myself and my partner are first home buyers/builders and we didn’t know where to start or who to choose to help us with our exciting new adventure! We spoke with drew at Hickenbothem and instantly knew he would be the man for us! no matter what we asked it never felt to much and he always had an answer! He organsied everything super quick and pays lots of attention to detail! We weren't sure where to buy/build or know anything really about blocks/houses but drew told us certain areas that had good family communities so we've decided on seaview heights. We've had No issues so far and can not wait to continue the process with him! So far everything has been managed really well and would recommend drew to anyone who is building!

Customer Service
Transparency
Site Admin
Build StagePre-Construction
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1 comment
Hickinbotham
Customer Service T.Hickinbotham
Renae Marrett

Renae MarrettMetropolitan Adelaide, SA

  • Verified customer

So far, so good

published

Searching for a builder was exhausting however when we met Kristen from Hickinbotham and discussed our wants and needs we felt a huge sigh of relief - Kristen made our dream homes become reality and we couldn’t be happier with her attentiveness, attention to detail and her can do attitude- our homes are now almost at lock up and we couldn’t be happier to see our homes come to life - we would recommend Hickinbotham to anyone who wants to build their dream home

Customer Service
Transparency
Site Admin
Timeliness
Build StageMid-Construction
Construction End DateJuly 2020
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1 comment
Hickinbotham
Customer Service T.Hickinbotham
  • Verified customer

So Happy!

published
Customer Service
Transparency
Build StagePre-Construction
1 comment
Hickinbotham
Customer Service T.Hickinbotham
Page 1 of 18

Questions & Answers

Alexandra D

Alexandra Dasked

I’m wondering how much more to expect to pay on top of the house and land prices? I understand design choices etc cost vary costs but I’m wondering about prices out of your control i.e site works, footings - are these extra or included?

1 answer
Hickinbotham
Customer Service T.Hickinbotham

Hi Alexandra D,

Costs such as site works and footings are extra and are dependent on the location of the block and also the type of house design you'd like to build.

If you'd like to give us a call on 8366 0000, one of our expert team can talk you through this in a bit more details.

Kind regards,
The Hickinbotham Team

Amy

Amyasked

Can you change your plans mid construction? I’ve sent an email regarding change of sliding doors and am awaiting a response.

No answers
Quynh T.

Quynh T.asked

My house was built in 2005 by Hickinbotham. Anyone know what is the brand for the builder's standard tapware (flick mixer). I need to my shower flick mixer. Thanks. Quynh

No answers

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