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High Power Cleaning

High Power Cleaning

 Verified
High Power Cleaning
3.7

71 reviews

Positive vs Negative
69%31%
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Rates and Fees
3.7
Job Satisfaction ?
3.7
Timeliness
4.0

We have detected a number of positive reviews for this listing which we suspect have been falsely generated and have the potential to mislead consumers.

ProductReview.com.au takes a zero tolerance approach to any fake reviews and have removed these reviews accordingly.

71 reviews
Yong L.
Yong L.VIC
  Verified

The common to one staff not towards the company – [Name Removed] missed alots of spots for the cleaning, everyone putting effort and money to make up his bad clean. But [Name Removed] not comes back to fix up the clean but also ask to increase for his own profit. It was really bad experience. Will not use it anymore because of him

High Power Cleaning
High Power Cleaning    

This is a fake review this person will never… Read more

Reviews with attachments

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mandy
mandy4 posts
 

Please please think carefully before wasting your money – I used this service for a full exit clean. NEVER again. The house wasn't cleaned properly. Walls not cleaned, inside of drawers not cleaned, skirting not cleaned, toilets not cleaned. The only things that were 'cleaned were left with a filthy white chalky substance all over cabinets and handles. One of the products used burned through our jarrah… Read more

timber floors. We had a different cleaner come out to redo what was not acceptable. Wasn't even worth this other guy coming as he cleaned 1 toilet and left the same powdery stuff everywhere. The company is uninsured so be careful when they come into your home. If they damage anything they cannot claim for this. Owner did have someone come sand and repolish floor so it was acceptable for the new tenants moving in. Thankful we had the floor repaired but wouldn't have needed that if the workers didn't cause damage. Wasted the $350 on what was meant to be a full house clean. I had to go in and re do it all myself. The reviews on here are genuine. The owner will probably reply here and say I am a troll but I have all the pics as evidence.

High Power Cleaning
High Power Cleaning    

As an agency with over 28 years in the end of… Read more

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Kelsey R
Kelsey R4 posts
  Verified

Disgusting attitude and service – The experience I have had with this company is atrocious! Firstly the house they were suppose to clean was not cleaned! Marks on the walls, tiles, bench tops. It looked like they had sprayed the wall but not wiped them down and the spray dried, the oven had drip marks on it, the stove was still dirty! I contacted the company and they are extremely… Read more

rude with zero customer service skills! I had to block their number and they continued to try call me 20 times in an HOUR! I WOULD NOT recommend this company at all. They are a scam, charging ridiculous prices for jobs they don't do!

High Power Cleaning
High Power Cleaning    

The house we client pass the inspection by the agent. This is not the house we clean.

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Svetlana P.
Svetlana P.VIC3 posts
 

This is not end of lease cleaning – I have ordered an end of lease cleaning, they asked for 240 dollars for a studio, but ok, if it is clean. When I returned, there was dust on shelves. Kitchen floor was not wiped, it still had a stain on the place where fridge was. Kitchen drawers were dirty. Shower was not cleaned properly. Cobwebs were still in the corner where fridge was. When… Read more

I called “I have an issue with cleaning” line, nobody picked up, though it was advertised as 24/7 line. I left a message and left a phone number - nobody called at all. I do not recommend using this service. I cleaned it up myself after that.

Svetlana P.
Svetlana P.   

The owner said they are too busy and asked me to remove the review. How very nice.

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Michelle
MichelleVIC2 posts
 

What a waste of money!! – Firstly, booking time was changed 3 times only to have cleaners turn up 35 minutes late (I was left waiting in my car until I could let them in). Secondly, job not completed as per order. Only a couple of windows cleaned properly (see photos), last couple of windows done in a hurry when I reminded them of what I paid for. Showers not spotless -… Read more

doors obviously not done properly. This was hard to see when they finished as it was dark outside and lighting was bad. I emailed photos the next day to High Power Cleaning who totally ignored my email and did not even have the decency to respond/offer money back or for the cleaners to come back and complete the job. Disappointed at how unprofessional this company/service was. Do yourself a favour and find someone else for your cleaning needs.

High Power Cleaning
High Power Cleaning    

We apologise for the unfavourable experience… Read more

Positive reviews

Pab and Ashes
Pab and Ashes
  Verified

Excellent service and quality cleaning – It started with Luike phoning to say he'd arrive in 30 minutes which was ahead of schedule- great! I'd booked on-line for a 1-bedroom apartment and 2 seat sofa clean for end of lease. Luike soon realized it really was 1 bedroom only, no carpet elsewhere so adjusted the quote accordingly. Within an hour my sofa and carpet were clean and practically… Read more

dry. I'm delighted with the professional service and would recommend Luike & High power cleaning to everyone. Will definitely book again next year.

Emma Puchner
Emma Puchner2 posts
  Verified

I can't say enough good things about them – I can't say enough good things about them; I'll definitely hire them to clean my house again next time! Thank you very much! Till our next transaction! Excellent job indeed!

Amanda
AmandaVIC2 posts
  Fair Incentive Verified

Excellent job – “I like the fact that the team shows up when scheduled and get the job done in the amount of time that has been agreed upon. They are very thorough and always ask if there is anything else they can address that may have been missed. Friendly & professional.” Show reply

Negative reviews

ganish g.
ganish g.VIC2 posts
  Verified

Worst job – The company is a scam. This is the most unprofessional people you will ever meet in your life. The owner does not let any one speak over himself and would not listen. We hired them and they did not do even half the job but took all the money in advance. He stopped picking our calls when tried to contact him. After picking up the call from another… Read more

number, he told us to contact his cleaner as he is not able to contact his cleaner to finish the job. He also said to keep calling the cleaner and get her to do the job as he cannot do anything. They did half the job which I had to complete myself and I did a better job than these guys. On top of that we had to spend extra to hire other cleaners to finish the job they did not complete.

High Power Cleaning
High Power Cleaning    

This was an Hoarded home smelling. We can not… Read more (+1 reply)

Liz C.
Liz C.VIC2 posts
 

Completely unprofessional – Arrives with no uniform and Bunnings hired equipment and products which were not used correctly, that I could have hired and done a better job myself Machine leaked and was in and out in under an hour They spilt water everywhere causing watermarks all over my carpet and walls The carpets where left saturated to the point where I filled the… Read more

canister of a bissell spot clean on one very small patch of carpet When asked to either redo the job paid for or issue a refund I was refused and told I didn’t know what I was talking about in a rude and condescending manor and because of the weather it will take time to dry It took 4 days to dry with windows open and heater on for 4 days My carpet is severely stained and stinks I do not care for they owners requests in giving out my details or saying this is a fake review as I am beyond impressed with the service provided and will be contacting consumer affairs

High Power Cleaning
High Power Cleaning    

We are not sure why you leave this review for… Read more (+1 reply)

Tess
Tess6 posts
 

Awful – Cleaners attended to do a bond clean but only completed half the task, didn't do the oven, walls, skirting boards, fans, lights, vents, mopped the floors properly, toilet. The list goes on and on. Cleaners ignored our calls to re attended, so we had to clean it ourselves and have requested a refund but no reply.

High Power Cleaning
High Power Cleaning    

We are not sure why you leave this review for… Read more (+3 replies)

Recent reviews

LEOQ k.
LEOQ k.
  Verified

Best Cleaning Company Around! – All the great reviews led us to using Highpowercleaning to Clean for our fortnightly house clean and they are just fabulous! I predominantly get them to clean our bathrooms and they are cleaned spotlessly - down to the grout in the shower. We've had a bit of a cleaner journey but have hopefully found the one for us - Cait! She is just fantastic.… Read more ·  1

She does an excellent job with great attention to detail. It's like coming to a hotel room once she's finished!! She's also very considerate - she often comes when our baby is napping and is super quiet when she is around his room.

On a side note - the admin staff at Highpowercleaning to Clean are just as fabulous. They are super responsive and very helpful with organising the cleaners to attend. We had a cleaner who we weren't completely happy with and they replaced them straight away, no questions asked. Top notch company, I wouldn't go with anyone else!

FRANK D.
FRANK D.
  Verified

Best cleaning experience ever had – My cleaner was Peter and WOW he can clean ! so quick but so thorough and amazingly proactive. Cleaning areas I hadn't thought of as he had some time 'left on the clock'. So appreciated that, and would love to have a cleaner like Peter every time I use Highpowercleaning to Clean! ... This company has the perfect mix of communication - great but not bombarded with messages - perfect all over experience.

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Laila M.
Laila M.NSW
 

I'm really grateful for the service! – They cleaned my aircon really well. It now makes the room cold faster compared to before. I highly recommend this team if you need any kind of cleaning service. You will not regret it. Show reply

Hillary
Hillary VIC
 

Perfect – Perfectly done, good job guys you did a really great job. I will be happy to recommend you to any one. Nicely done guys, thumbs up to you. I will definitely pass your details on to all of my friends and family. Show reply

Joint
Joint
 

Good cleaning company – Hired Hpcs for get our carpets professionally steam cleaned. To be honest there were lots of stains on our carpet and we knew that the cleaners will bump up the price on arrival. However to our surprise they didn't charge us a single cent extra. No issues from our realtor either. Pure John Will definitely hire them again Show reply

David V.
David V.WA2 posts
 

Awesome service – Great service every time. I use Highpower every time a move from my rental. Always the cheapest and do an excellent job. Thank you for your effort amazing work. Thanks Show reply

Ros
Ros
 

Professional cleaners – So happy with the quality of service I received! My bathroom looks brand new. I am so thankful for Kernel work and all the effort she put in - the clean was quite a big job. So professional and amazing attention to detail

Tai
Tai
 

Excellent cleaning company! – Searching through many companies, I came across high power cleaning. It did a splendid job as they have well trained and experienced cleaners. My whole house looks clean and new. I am really impressed by their service at a very low price. Show reply

Vet
Vet
 

Excellent experience ! – Excellent experience with Highpower Cleaners. The guys were really good with work. They explained everything that was part of contract and completed the task on time. Got our full bond back from our realtor. Highly recommended!!

Richard W.
Richard W.VIC
 

Great End-of-Lease Deep Clean! – Harry showed up right on time and got started right away. He spent all day going over the large house, and it never looked better since we lived in it. Attention to detail like the window tracks, stove rangehood, and those hard to clean parts along the ceiling were taken care of, Floors were old but they look really good! 5+ stars ... highly recommend!

Enza B.
Enza B.VIC3 posts
 

End of Lease clean in Cranbourne area – Sam, has excellent communication and always followed up my sms when coordinating client cleaning for Rehab clients. He responds quickly to questions. We will use this service again. Thank you Sam

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Colleen W.
Colleen W.VIC3 posts
 

Abysmal – On the day of the cleaning the booking contact was rude, aggressive and threatening because I didn't pay the night before. I hadn't even been asked for it. He then charged me $60 more than was quoted. There's no come back if you aren't happy with the job!

High Power Cleaning
High Power Cleaning    

We do not have Abysmal on our database this… Read more (+1 reply)

John Bradley
John BradleyVIC5 posts
 

Rude people – Booked and paid when the cleaner rang he had the wrong day fixed that but he was to arrive at 9am no show, manager told me he organised some to come at 1 pm no arrival tried ringing no answer left message he rang back was extremely rude and hung up them someone was to arrive at 2 pm no show manager was rude again got message they would arrive at… Read more

3pm no show then about 4 pm they arrived the 2 girls were great felt sorry for them. Never again I think he should have discounted my $450 cost for the inconvenience.

High Power Cleaning
High Power Cleaning    

We apologise for the unfavourable experience… Read more (+1 reply)

andrei
andreiVIC
 

stay clear they fail to deliver and run leaving you with nothing – booked, paid and they arrived and got on teh phone to their manager and left leving me with a booking at 1 pm and no possible way to look for another cleaner in time for inspection. thanks, guys .. you suck don't bother going with thee guys, policy on the fly . go for jims or someone who cares about customers

High Power Cleaning
High Power Cleaning    

We apologise for the unfavourable experience… Read more

Vipin G.
Vipin G.NSW
 

Great Cleaner! – We are very pleased with Lady's work. She was a very professional and left a great impression of this company! She was very thorough and cleaned our house to perfection! Show reply

Sally
SallyVIC4 posts
 

Don't waste your money or your time – I would not bother with this company, told 2 days prior I would get a confirmation call, the evening before I was still trying to confirm if they were coming at all, 6 calls later from myself and then at 1015pm message over the phone from the contractor telling me he will be there at 8am the next morning. On the day, arrived at 830am with the… Read more

expectation of paying for a service that I thought may not be completed as only 1 person and then to be told 8-10 hour job. Then endless calls from the boss who threatened to stop the job because I wouldn't pay and he is a busy man and does not need this. He became rude and aggressive. Finally when the job was complete not before another call from the office to pay, I looked throughout the house which I could see was still dirty and had enough water on floor to ice-skate. 3 days later a call from the Real-Estate to state they were not happy with the clean. Again several attempts to try and get the contractor back to clean who states it is not up to them to collect keys. Even though the job was not satisfactory first time round. I seriously thought end of lease cleaning was meant to be easier and less stressful. Had I known this whole experience I wouldn't have bother and would have saved myself $600.

High Power Cleaning
High Power Cleaning    

We apologise for the unfavourable experience… Read more (+1 reply)

Ali
Ali
  Verified

Excellent service provided – Now I have a new house and I decided to take care of cleaning permanently by hiring regular cleaning service.High power cleaning has one of the best offers for fortnightly cleaning and I choose them. The lady is very friendly and she cleans all the house.  Show reply

Jan
JanVIC2 posts
 

Awful – Had an 11 am booking to clean 1 bedroom unit, cleaner came after 2 pm. Got home to a place that stank of using dirty mop on floor, could not see much difference, sink not cleaned.

High Power Cleaning
High Power Cleaning    

We do not have Jan on our database this… Read more (+1 reply)

Catherine
Catherine
  Verified

Horrible Service – After booking the service for a small 2 bedroom townhouse after we had moved out, we return the keys to the real estate and when they did their inspection. They complained to us that we hadn't even cleaned the house. No steam cleaning had been done on the carpets contacting the claim that 'With all these customised cleaning services, we guarantee… Read more

full reimbursement of your bond after the final inspection' is a joke. Now we are left to have to either clean it again ourselves or get cleaning deducted from out bond.

High Power Cleaning
High Power Cleaning    

We do have a policy called 'Bond Back… Read more

Philiabe
Philiabe
  Verified

Fantastic end of lease clean – Jess from High power Cleaning did an amazing job with our end of lease clean for our rental property. Within a few hours of submitting an inquiry on the website, he contacted me and arranged to come by the house at a time that suited me. I was very happy with the quote he provided and I was even happier with the cleaning job he did. Everything… Read more ·  1

looks spotless and like we'd never lived there for 2 years with a dog! He was so easy to communicate with and cleaned the house so well that even our real estate agent complimented us! I'd recommend Jess to any one in Melbourne North.

Alexio
AlexioVIC5 posts
 

Disguasting – To all who reads this don't waste your money on this company they clean my end of the lease 2 bedroom apartment 3 days ago,looks like never been touched soon as they started cleaning their boss rang me to make a payment of $330 I wasn't going to but they said that how this company works 2 days later my agent did an inspection she sent me an… Read more

email saying the place need re-clean, I called the company they said they were coming yesterday, that didn't happen, they never showed up

I rang them back no one wanted to know so they told me to ring em on Monday

Looks like I'm not getting my bond back

High Power Cleaning
High Power Cleaning    

Hi Alexio I just wanted to ensure you that… Read more (+1 reply)

Slope
Slope
 

Beware.Dont use this company – Looked like the place was not touched. Dirty in bathroom, shower scum not cleaned. Kitchen bench top disgusting. Oven not cleaned. I can go on and on

High Power Cleaning
High Power Cleaning    

We do not have Slope on our database this… Read more

John
John
 

Awesome job – From start to finish the whole Highpowercleaning experience was amazing. By wanting something done by the end of the week to having been done in two days was just amazing. Very rare you get service like that these days. Will definitely be recommending you and I know where to come to when I need a good job done.  Show reply

Hira
Hira
 

This is perfect – I have engaged in cleaning with highpower cleaning And its fantastic. I am hoping to continue with high power cleaning

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