Hip Kids Online store

Excellent service and quality for children’s gifts. Fast delivery as well, even over Christmas! Thank you, Hip Kids for delivering what you see on online, but better. Show reply

Delivery/Customer Service – I ordered a play tent last Monday before the Black Friday sale begun on the Tuesday. I was told 3-4 days it’ll be shipped, then I got told 4-5 days and now it’ll be longer. I was told it has been picked/packed and awaiting a courier. It’s now just been sitting there for a few days. They can’t tell me when the courier will pick it up either, all… Read more

they can say is they don’t have that information and there’s plenty of time for it to be delivered by Christmas (well I would hope so as that’s still another 3 weeks away.) It wasn’t for Christmas anyway, it was for my daughter’s birthday tomorrow. So nothing has gone out from their warehouse in a the last week? Or it doesn't matter when you order it, it’s just luck to when it gets dispatched.

Exceptional customer service ! – I contacted hip kids online after my daughter misplaced a part of one of her favourite toys . I received a prompt reply being offered to have the missing part sent out straight away ( it came the very next day ). Amy from the customer care team was lovely and professional . This service to go above and beyond to make sure my little girl was happy is much appreciated and one of the many reasons I choose to shop with hip kids ! Show reply

Great Product. Fast Delivery – I'm writing this review because I hesitated to buy from this store after reading some of the reviews. I'm happy I finally ordered from them. I ordered a toddler bicycle on 4th December and received it on 13th December. It's a good quality product and value for money. Show reply

Perfect little pram – Bought a dear little rattan pram for my Granddaughter's first birthday. It is perfect. Great quality, well made and sturdy for a toddler. Delivery was very quick. Show reply

Delays in delivery – Products are fine when you get them. Customer service is average and delivery times are not accurate. Avoid if you’re needing something by a certain time.

Wicker baskets fell apart quickly – Bought two "handmade wicker baskets" which both completely feel apart within 1-4 months. The first one they replaced but made me pay shipping (against Australian Consumer Law). Haven't asked for a replacement for the second because I think it will just break as well, will buy another one elsewhere. They had multiple reasons why it might be my fault that it's broken, but they had just had completely normal use on a 4 year-olds bike.

Both great and not – Purchased 2 tricycles and the messy play bench with umbrella. 1 of the tricycles assembled perfectly and is amazing to use. The second one we struggled to get to fit and after numerous back and forth with customer service including videos and three attempts to get it right, remains unresolved. We now have one perfect bike and one the kids won’t use because it doesn’t ride smoothly. Disappointed

Uncaring customer service – Terrible customer service. Last Christmas my daughter bought a kitchen, they sent one wrong piece making it unable to be assembled for my granddaughter for Christmas Day. Staff didn’t care were not interested in giving any compensation. When my daughter recently purchased again she believed she was receiving a free beanbag chair it was showing in… Read more

her cart. She received a call to say she had to spend more to get the free chair. It was very deceiving as the chair shouldn’t have gone in her cart if she didn’t spend enough as other businesses do. Again staff were unsympathetic. I see there is a similar complaint on these reviews, they are not learning by their mistakes.

Bike rusted in less than a year and they will not replace – Purchased the Classic Steel Bike with Wicker Basket for my daughters birthday last year and it’s rusted in less than a year. I followed all of the directions and stored it correctly, however due to the humid and raining climate I live in, it still rusted even when stored inside. When I contacted hip kids they told me it’s not covered by warranty… Read more

as it was exposed to weather elements. This bike is not designed for certain parts of Australia. And even when stored correctly it still rusts. I wanted a replacement as it is still under warranty however I eas told no and I felt like I was told it was my fault it rusted because I didn’t look after it properly when I did. I won’t be buying from hipkids again

Money thieves – Honestly have had the worst experience dealing with the customer service of this business. They lack empathy and very much only care about their own financial situation. After wanting to purchase 2 pink scooters for my toddlers for Christmas, at the time I went to purchase only 1 pink one was available so I ordered 1 white one. After I put the… Read more

order through I saw there were more pink ones available for 'preorder' with an ETA date of THE NEXT DAY! I immediately emailed them and asked them to cancel my order so I could place an order for 2 pink scooters. They refused and said the order had already been processed to their warehouse. I did not receive a shipping notification until 48 hours later so I do not believe this to be true. To find some common ground, I asked if they would pay for the return postage of one of the scooters ($28 each) and I would pay the postage on the new pink scooter I was going to order. They flat out refused and made me pay another $56 in postage (after already paying $56 postage for the first order) to have the white one returned and a new pink one shipped. The white one arrived and was not white! It was very clearly grey. After all that, I ended up paying the return postage and paid postage for a new scooter as well and then also had to follow up on the refund one week after the white scooter had been received by them. Will not order again from this company based on this experience and absolute refusal to offer customers solutions.

Warning: don't bother getting name printed on bike – I paid $15.00 extra for my grandsons name on the bike for his birthday and they didn't do it. Absolute rip off!

40% off the day after i received the item! – I paid full price for a toy box, just after the day i received it, I was told it was included in the big sale, 40% off! So unacceptable. Call the customer service asking about this, and the 30 days worry free money back guarantee , then they said it was assembled not not returnable!

Nice bike over priced – Don’t bother getting anything personalized it’s a sticker that cost far more than it should if you are going to charge that much at least put it on.

Terrible service – Absolutely ridiculous !! Ordered a cubby for I'm as, even contacte the company to check it will be in heaos of time for xmas to paint, construct etc. They said it will be shipped and will arrive early Decmber. It was shipped today, Decemver 16th ( not even with express shipping) and is due the 22nd to 28th ... Disgusting!!! I have been in contact… Read more

five times to follow up where it is and only for a reply twice and in which they didn't even answer my questions. Customer service was great until I had purchased and then nothing!! DO NOT buy from this company. My daughter will probably not have a present from Santa this year and they don't seem to care at all.

Never will buy from here again – Disappointed over month since ordered postage is shocking (covid is no excuse) no other company I ordered from has had the issue, still waiting for product if it shows up that’s a bonus bit my money will never go to this company again!

Take ours for free. Please – Fell apart almost immediately after receiving the timber trike. Initially thought it was our fault, ordered a replacement part. Then another section fell apart, contacted the company, they said it was impossible it could be a quality issue. We got a replacement piece and another section of the bike failed. Contacted the company for a replacement… Read more

and they said they’d send a replacement piece. Failed again, I gave up. Be prepared for constant maintenance. Have given up trying, so many fixings falling apart. Terrible product.

AVOID AT ALL COSTS!!! – AVOID AT ALL COSTS! Purchased a simple, small kids’ bookshelf in early January which was marked as in stock and ready to ship within 1-3 days. Come late January and after no communication or updates whatsoever, I contacted the company only to be told there was a delay and it would be shipped within 2-3 weeks. Fast forward 3 months and I had still… Read more

not received my item, nor any further correspondence. When I called, I was only then told by the company that it was actually on back order and they were waiting for an overseas shipment. I requested to cancel my order immediately which they told me they had done. Low and behold, a few days later I received an alert from Aus Post telling me the order that had been cancelled and was now unwanted had been shipped! I contacted Hip Kids immediately and was told it was too late to cancel, even though they had already told me days earlier that my cancellation had been finalised, and made no effort whatsoever to contact me directly to tell me there was an issue with the cancellation. It is false and misleading to advertise items as in stock, when they aren’t even in the country! Had I known it would take 3 months to receive a small children’s bookshelf I would not have placed an order at all! What’s worse though was their total lack of communication and dismal ‘customer care’. Replies were rude, smug, condescending and totally void of any sincere apology, accountability or willingness to make things right. Now I’m stuck with 2 heavy boxes they expect me to haul back to the Post Office to return with 3 small children in tow, and they refuse to organise a courier to collect and rectify their mistake. I would leave less than 1 star if I could and based on the many negative reviews I have since seen, this seems to be an MO for a company clearly in over its head that should not be in business. Steer clear!!

The worst service I have ever experienced – Never received my order and was only refunded for the item and not the $19 shipping I paid, even though I have proof that the delivery driver didn’t even go to my house. They don’t care about anything but money. Will never shop here again.

Terrible quality – I received the kids Hampton chairs and they had white spray paint on the rattan area. The company get the products overseas and clearly don’t do quality checks on them. After waiting months to receive these I am so disappointed. I contacted hip kids to be told I am now required to send the chair back, at my own expense and time to then wait for a replacement. Very overpriced for the quality of the products.

Terrible quality – Purchased the teepee tent, and straight away it looked poorly made. It's cheap wood and material, and the base has poor fasteners that hold nothing together. Waste of time and money, you could make your own for less and of better quality

Poor quality, bad instructions, better alternatives – You can find the same quality products from other vendors that aren't as expensive. I've bought a kitchen and teepee from hipkids and the instructions on both were terrible, they also don't label parts or provide decent images to help you distinguish between parts. Poor quality photos and directions overall. I will never buy from them again.

Fantastic customer service & great quality products – I have done a couple of orders from hip kids now and both times had fantastic experiences. Had a couple of hick up but they are more than happy to help solve the problem. For example a pre order was pushed back so I just got a refund and ordered another product. Packing and delivery times are quite long but I have been lucky that I have done my orders in advance. But overall I will definitely shopping with them again Show reply

Waiting 5 months – Be careful when ordering on line because you are going to get the 'covid' excuse. I ordered a toybox in October for Christmas present in December. Was supposed to be delivered 3 December or thereabouts. Get an email in November it has been pushed to 14 January (Note they did offer a full refund if I was no longer interested). I decided after… Read more

speaking with my son that 14 January is fine. Then get an email after asking where my delivery is that it has been pushed to 4 February, now mind you they are advertising toyboxes on line that will be delivered 4 February, how is that possible given their backlog? I send 6 emails and called 5 times with a recorded message and an email response with, we will get back to you. FINALLY, I get a call back advising me re toybox and I decided to cancel the order with a refund. I ordered another toybox on line with a delivery of 7 days. Whilst this company has lovely items, the service is atrocious.

Still Waiting – It is such a nice website with great products. I ordered my bookshelf/table in October...it is now nearly January...still waiting and I have not received communication except for when I rang them. I understand it may be closed between Xmas and New Year... but the appropriate business protocol would be to advise customers if their orders will be delayed further. Not happy Jan!

Just too bad Customer service – I have spent $500 in October but one of the item which supposed to receive it by now but yet to receive. I request a refund on that one single item which is $60 but they didn't fully refund me as I have used the first order copone which is just $10. Looks like that is the way they earn money

Thank you! Great customer service – We lost the bolts from our Hip Kids trike. I contacted customer service and they were so obliging in sending me replacements. Really appreciate it. The trike is so so good too. Amazing value, looks good and toddler LOVES it. Thanks guys! Show reply