Homebuyers Centre Victoria is offering a $100 Kmart voucher to their customers to encourage them to write a positive or a negative review. It is possible that reviews were written by customers who received such a reward.
Andrew and Bethany have been amazing in the lead up to our build. They were supportive and answered all our questions. All of our issues have been resolved promptly and they were very knowledgeable about the whole process. Our final cost for the build was exactly as we were quoted in out contract. we have loved working with them and have recommended them to all our friends.
Excellent builder for a first home buyer
Built: Allure 24 #37397
Location: Point Cook
I was window shopping at upper point cook display homes. Amongst all the homes and the floorplan we looked at, the most important key to find the right builder was the sales consultant. Ricky had the right personality and the right solutions to get the house we really wanted. He is patient answering all our silly questions, as we were new to home building. Spending extra time to show all the house plan that suits our criteria and providing us to all the options to change the floorplan to get what we wanted. Forward to the last appointment we had with him, he assured us that if any issues was to arise with other staff, speak to him and he will resolve it.
Every stage prior to construction we met with hiccups and had service from the staff during colour appointment that we wished could be better as this was the most important part in decorating your house to what we wanted. Due to the slight disappointment in the service that we were provided, we felt very insecure with our decisions up to the lock up stage of construction. That was 5 months of unnecessary stress that couldve been solved easily.
Side note: Resolve finance staff is very friendly and helpful to get into the right financial track.
Construction stage was smoother but we experience alot of changes in site managers 6 if i remember correctly and also alot of changes in client liaison officers. Luckily, the build quality wasn't affected with little defect came out of the finished product.
So the conclusion is that Homebuyers centre is an excellent home builder, hiccups will definitely happen with any builder, but we experienced no major problems so far. The staff are friendly and patient, definitely a trait that is needed for a first home buyer. Ive been living in the house for the past month and so far so good! So we will see how we go with the warranty team.
I would definitely go again with home buyers
Homebuyers centre is a reliable builder with a trusted name . We are satisfied with the quality of the product and the upgrades given to us to low/no cost . All the issues at each stage was solved with the site manager without any issues. Estimated cost was par with the actual ,which is not commonly seen with many other builders. It would have been better if the landscaping also was included as our plot of land was not so big. Overall rating is excellent. Will keep you all posted with their after sales services in the months /years to come.
#37786 Mount Duneed
Hi I've been dealing with Andrew King and Bethany Morrell, these guys have been absolutely fantastic Andrew King just so organised so polite was more than happy to cater to our needs. He was always happy to have a chat about anything we needed, he found us a great property at a great price and was very thorough. My wife and I then met Bethany Morrell who was also lovely to deal with, we did our colour appointments with her and she just made everything so easy. Both of these guys have been so professional and I am looking forward to the rest of the build with them.
Amazing first home building company
We just moved into our Aston 25 and we cant fault it! Everyone at homebuyers centre office was full of advice and knowledge and always gave us an answer to our questions within the same day! Very happpy with the result of our build and would happily build with them again!
Open and light/fantastic
Very well managed build, same supervisor throughout build all communication was handled well.
Build quality was of a high standard, happy with how the build turned out
a few issues post build we have been told these will be addressed in June other then that all issues raised during build were dealt with in a timely manner.
Andrew's estimate was accurate we ended up being about $500 under the cost he had given us. A nice little bonus at the end of the build
As soon as the keys are in your hand they don't care
We have been in our house for 6 months with sections of timber unstained bubbling paintwork which has already been touched up once and is worse a buckled garage door lock due to attempted break in prior to moving in
Word of warning don't accept keys at homebuyers centre get them at your house and don't sign believing that they will fix it
I have tried to escalate to a higher manager numerous times however get the same site manager who is too scared to contact me and goes to my husband ... everyone that visits is shown these items and are told to steer clear of this company
House and Land package in Arcadia
We are very happy with our experience with Homebuyers centre. From Brad at the beginning, finding us the perfect house and land package in Arcadia where demand is extremely high, and then Caitlyn and Laura, who kept us up to date throughout the process, and Josh, our onsite supervisor was great at getting back to me with any questions I had during the process. Everyone worked very hard to make sure we were in our house by Christmas, and we can't thank the team enough. The quality of our Maple 12 is exceptional, and we had no issues or delays during the building process.
Best for the first home buyers
First of all thanks to the team and for the hard work. We appreciate your passion and your work. From the begging they helped as a lot and took us trough in every single things so we don't miss out. Stuff are really friendly and the big things to me is, they know what they are doing and know what we need . So we are really happy now. Site manager have done really great job. Kept us updated every time with photos.
Now we have got our home in exact time and would like to thanks them again.
I really recommend to all to choose home buyers for their first home
Good start and a mix experience
From sales appointment to start of the build was great, the sales consultant [name removed] was very helpful. I had a good experience during pre start appointment and colour selection time . The assistance and service provided during documentation stage was excellent.
During site preparation / slab stage I was informed by the site supervisor (slab stage) to remove part of the fence. Again I was been asked to remove another portion of same fence during construction stage. Both could be done in one go. Our land already had timber fencing for left and rear sides and also the right side with garage coming to the boundary. (The neighbours property was also at finishing stages by HBC at the time ). Boundaries were clear and there was no need for a survey. However, I learnt that HBC had a re establishment survey conducted prior to land settlement…and was been charged 1K..which was a complete waste. I believe this amount has to be refunded (as a variation ) and expect the management will attend to this.
I was happy with the construction process and the site supervisor was helpful. However, I had to remind certain tasks assigned at finishing stages repeatedly. E.g. Driveway was not sealed and ended up doing a floppy job just before rain (this was done after handover). Landscaping was pretty average and the drainage pipes at the front were kept open and drainage caps were not installed. Even though these are minor stuff , I suppose HBC will take these things seriously and address accordingly. This way it will improve the customer satisfaction level .
Overall, I feel that HBC could do better in terms of service and attention to detail in this case . I look forward to the feedback from management.
The best first home building experience!
We would like to thank everyone at Homebuyers Center for their excellent support throughout our first home building process. We were very impressed with the organised approach and detailed updates that we received during every stage of the built. The site supervisor was very cooperative and helped us understand all aspects of building. We are very happy with the workmanship and build quality of our house. We were given the a thorough idea of the process and costs which helped us work out our finances well. The house was built in under 5 months. We would definitely recommend the builder to others.
Homebuyers centre makes buying so easy
It’s been such an exciting experience using homebuyers centre and resolve finance. They handled everything for us so it was very easy and they were all so lovely to deal with. They keep constant updates so we always know what stage we are up to. Even when our land purchase (ours was a different situation) became very complicated, they handled it all for us. Gene, Taylor, Caitlyn, Teghan and jade have all been a pleasure to deal with. Our site supervisors have been awesome too. I was always scared to build but they have made it all so easy for us and we have been able to enjoy the whole process
Just moved in to our Harper 19!
We have just moved in our Harper 19. At first we were a bit nervous because there’s not much people who are building this design. But now we are very happy with it and our selections. It is very good that HBC already has a very established process in terms of building and including financing which is managed by Resolve. Start of the build was smooth sailing. We had some hiccups towards the last stage. With our persistence in following up and escalating to HBC management, we had the issues rectified! This has caused some delays in our move in date but at least it made it on time for our ultimate target date. We also got our private inspector to ensure workmanship is according to standard. HBC used the inspector’s report to rectify all defects found. We made sure all concerns/defects were fixed before we signed off. It might have delayed a bit but at least we are happy and satisfied in the end!
We first signed up with home buyers a couple of years ago and they helped us manage our savings and gave us a whole load of free stuff for it. Ian was fantastic he kept us in the loop the whole time and managed to secure us some land where we really wanted to be. He explained everything as he went and really did make the whole thing very easy. We can not wait for our land to title so we can start the next step of building our house.
Amazing Fast building process
I would like to say Thanks to homebuyers centre to build my home so quickly and nicely. It was really fast, it took only around 3.5 months to complete home. I got wonderful support from homebuyers centre's team to finalise my home. I really like final outcome and happy with homebuyers. Specially I would like to thanks Andrew, Angelo, Bethany and Sabrina to build my first home.
House and land package
Thankyou to everyone at homebuyers centre. We appreciate everything you guys have done for us. We were very impressed with how quick you resolved any issues that we had. Excellent service and very reliable. It would have cost alot more to buy an established home.
Will definantly recommend you to all our friends and family. Thanks again Charlie & Angela
Good experience & good build
When my partner and I extended our family by 1, we knew we would need something of our own. Walking through the display home door in Warralily, Andrew King was very helpful. He provided us with information in a very simple manner for us to understand and to make decisions about our future home.
Meeting Tyme Swan at the pre-construction appointment, feeling a little overwhelmed with the amount of decisions we had to make on the day, she was able to help us make the best choices. She always kept in contact right up to our land being titled and answered any questions that we had to the lead up.
The build itself had a couple of hiccups, the slab being 100ml too short at the garage, was one. But I was reassured that the issue was properly resolved and documentation was provided to support the amendment.
The build was completed in good time, the site manager was able to hand over the keys, with a lovely welcome gift, before Christmas which was quicker than expected.
Since moving into our home, we have contacted our site manager a couple of times about getting some things completed, which were agreed to get done once work commenced back in 2019.
Overall, our experience was a good with Homebuyers and have recommend it to friends who are also starting their new building journey with them.
A wonderful experience with a caring builder
My partner and I have only positive things to say about Homebuyers. As this was our first house, the process was a bit daunting but we were assisted every step of the way from picking a house plan to final keys handover - this was in large part thanks to our Client Liaison Selen Bagci who kept us informed throughout every step of the build. The quality of our home rivals the more expensive builders and with caring supervisors such as Mark Rushworth we had no problems having any issues resolved. I would most definitely recommend Homebuyers to anyone else looking to build a quality home at a reasonable price.
Great build and communication!
My partner and I can’t thank Homerbuyers Centre enough! They didn’t just build us a house, they built us our first home! From the moment we stepped into the sales office, to handover, we knew we had chosen the best to build our home. The communication throughout our build was faultless. Our building supervisor ensured that that the quality and finish were never compromised and any issues that arose were quickly resolved with no hassle.
Best decision we ever made!
As with any build we had a few hiccups along the way but in the end it all worked out and we moved in just in time for Christmas, we love living in our own home. The process was a little overwhelming at times but with the help of the people at Homebuyers centre we were able to get through it.
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