Homebuyers Centre Victoria

We can't thank Dean Debattista enough for helping us find the right house design for our first home. He took the time to understand what we wanted and helped us find a design that perfectly suited our block of land. Dean truly went above and beyond throughout the whole process. He even connected us with the developer, which helped us secure the… Read more

block we really wanted. He was always following up, keeping us updated, and was happy to answer our questions—even after hours and late at night.

His patience and genuine care made the whole experience so much easier. We highly recommend Dean to anyone looking to build their dream home. Thanks again, Dean!

We thought buying our first home would be daunting, but Joel at Homebuyers Centre Ridgelea made the whole process so much easier. He was incredibly helpful, professional, and went above and beyond to support us every step of the way. We highly recommend Joel to anyone looking to buy or build their first home! Show details

Joel has been so helpful and has gone above and beyond to help us through the process of purchasing our first home. We 100% recommend buying a house through Joel Lombardo Show details

I have had nothing but a good experience going with Homebuyers centre . Laura Gould from Warragul Display has bent over backwards helping me with my choices her support has made this a breeze. I highly recommend Laura Gould and Homebuyers centre for anyone considering building a new home. Show details ·  1

We recently completed our home build with Homebuyer Centre, and overall it has been a fantastic experience from start to finish. A special thank you to David, our Sales Consultant, who guided us through the initial stages of the process. He was knowledgeable, transparent, and always willing to answer our questions, making what could have been a… Read more ·  1

stressful decision feel straightforward and exciting.

We would also like to recognise our Building Supervisor, Jarrdy, who was exceptional throughout the construction journey. His communication, professionalism, and attention to detail gave us confidence every step of the way. He kept us informed of progress, addressed any concerns promptly, and ensured the build maintained a high standard of quality.

The entire build journey was well managed, with clear communication and support throughout each stage. Seeing our home come together was an exciting experience, and we are extremely happy with the completed result.

We would happily recommend Homebuyer Centre to anyone looking to build a new home. Thank you to David, Jarrdy, and the wider team for helping turn our vision into reality.

I recently built an investment property with Homebuyers Centre, and unfortunately my experience was very disappointing. While the head office customer service team was generally responsive, the overall site management and construction process were frustrating from start to finish. On one occasion, the construction site was left littered with beer… Read more

bottles, which raised concerns about site supervision and professionalism.

Communication throughout the build was poor. As a customer, I only received one proactive phone update during the entire construction period, whereas many other builders provide regular weekly progress updates. As this was my first build, I expected much better communication and transparency.

At handover, several defects and incomplete works were identified. However, some of these issues were not properly documented in the handover report, resulting in significant time and effort on my part to follow them up. Nearly two months after handover, some defects still had not been fully rectified.

One particularly frustrating issue was that the ceiling manhole access was left open without a cover. This delayed my ability to rent the property and caused unnecessary inconvenience and financial loss.

Looking back, I regret not engaging an independent building inspector throughout the build process. Based on my experience, I have concerns regarding quality control, site management, communication, and post-handover support.

While the head office staff were helpful, the overall building experience fell well below expectations, and I would strongly recommend future customers engage their own independent inspections throughout the construction process.

We honestly can’t thank David Pham enough for everything he has done for us throughout our building journey. After having a negative experience that left us feeling discouraged and unsure about building, we walked into the Coridale Display Centre in Lara and met David. From that moment, everything changed. His genuine care, patience, and… Read more ·  1

willingness to go above and beyond completely restored our confidence and excitement about building our first family home.

David has been there every step of the way, answering countless questions, explaining things clearly, and making what could have been a stressful process feel easy and enjoyable. He never made us feel rushed or pressured and always took the time to ensure we felt comfortable and informed with every decision.

What stands out most is how much David genuinely cares about his clients. He has made us feel valued, supported, and excited about creating a home that our family will make memories in for years to come.

The truth is, we are building because of David. His professionalism, honesty, knowledge, and dedication completely turned our experience around. If it wasn’t for him, we may not have continued with the building process at all.

Thank you, David, for helping us create our future family home and for making this journey such a positive and memorable one. We couldn’t recommend you more highly to anyone considering building. You are an absolute asset to Homebuyers Centre, and we are incredibly grateful to have had you guiding us through this exciting chapter of our lives.

. It was such a pleasant time that each time we visited, We can not recommend Laura Gould from the warrigal Display home enough, there was no pressure and even when we had a question Laura was there for us , we looked at a lot of builders and found Homebuyers Centre Victoria the right fit for us , Show details

Omar was incredibly helpful from the very beginning. Throughout the entire process, he answered all of our questions and addressed any concerns promptly, even after business hours. He was always professional, friendly, and a pleasure to deal with. We couldn't recommend him highly enough to anyone looking to build their home. Show details

This is a late review but an honest one nonetheless that I would like to direct to my new homes consultant Ashley Mouser. Not only was she incredibly honest and transparent throughout the process of purchasing our townhomes, she was also in our corner advocating for us when there were decisions that were initially taken that were not in our… Read more ·  1

favour.

She was incredibly knowledgeable and in the sections that she did not have the answer to she was able to take my query, get the answers and come back to me at a later time. Overall, an excellent asset to the Homebuyers team and next time I am looking for something I'll make sure to reach out to her first.

Homebuyers represented that the build process would be smooth and that the home would be constructed to a high standard. My experience did not align with those representations. The completed build exhibits workmanship that falls well below what would reasonably be expected of a newly constructed home. Defects were evident that should not be… Read more

present at handover and demonstrate inadequate supervision and quality control.

The most serious issue has been the handling of warranty claims.

When defects were reported, the warranty department did not engage constructively. Communication was dismissive, adversarial, and resistant to resolution. Legitimate defects were minimised or reframed as non-issues, and responsibility was consistently deflected rather than accepted.

A number of these defects fall within the builder’s statutory warranty obligations. Despite this, the process appears structured to delay and deter corrective action. Responses are slow or absent. Information is repeatedly requested despite already being provided. Timeframes are extended without justification. Progress is opaque and difficult to verify.

The practical outcome is that homeowners are required to expend disproportionate time and effort to pursue rectification they are legally entitled to receive. The cumulative effect of delay, repetition, and obstruction creates pressure to abandon claims or self-fund repairs.

The warranty department also provided inconsistent and contradictory information over time. Commitments were later denied, and written correspondence was treated as if it did not exist. These inconsistencies occurred despite the fact that the relevant communications were documented in writing, making the subsequent denials particularly concerning. This removed any ability to rely on representations made and prevented meaningful accountability.

Once contractual payment is complete, the standard of engagement deteriorates significantly. Defects are managed as liabilities to be avoided rather than obligations to be fulfilled. There is no observable ownership of outcomes and no indication that workmanship quality is a priority.

A new home should not require sustained dispute to achieve basic compliance with building standards.

Based on my experience, I cannot recommend Homebuyers to anyone who expects the quality of construction to reflect what is promised during the sales process, or who expects statutory warranty obligations to be honoured in a timely and professional manner.

We had a great experience with the sales process at Homebuyers Centre, especially with Joel at the Averley display. He was patient, informative, and took the time to understand our needs. Joel provided the most suitable plan and quote for us and consistently followed up to ensure all our questions were answered. His professionalism and support… Read more

made the decision process easy, and we proceeded with the PWC deposit and signing.

However, things started to go wrong after this stage. We were informed that the contract system was down at the time we signed the PWC, which we understood, as we still had about a month before land settlement. We were told the HIA contract would be ready within a week, but it ended up taking 16 days.

Once we received the contract, we sent it to our broker for the bank valuation. The valuation report came back requesting that the contract specify either Progress Payment Method 1 or Method 2 — but not both. This had occurred with our previous two builds, and those builders resolved it quickly. Unfortunately, this time the Customer Experience Coordinator advised that the HIA contract could not be amended. Emails went back and forth for a week with little progress.

Joel again went above and beyond — he discussed the issue with his broker and coordinated communication between both parties. Thanks to his quick action, our broker confirmed the next day that the bank was happy to proceed with the contract as written. Without Joel’s help, we likely would not have continued with Homebuyers Centre, and we are very grateful for his assistance and commitment. On the other hand, we feel that the Customer Experience Coordinator was slow in replying emails, which delayed the process. We replied email on Thursday and I had to follow up on Tuesday or we would not receive a response. I did verbally informed the coordinator that we will need to go to other builder if they could not amend the contract to meet the valuation requirement, and they needed to let us know asap as there was not far from the land settlement at the very start of the conversation. This was frustrating especially we required the HIA contract for finance approval, and the whole process has been more than 28 days. I feel that the coordinator was not helpful, and we wasted a lot of time that we did not need. Currently, we are still waiting on a reply to our email sent on 29 October regarding discrepancies between the PWC quote and the Addenda, which has not been addressed after more than a week. This lack of communication is disappointing.

Whilst the process can be a lot to take in, the people down at Homebuyers Centre do their very best to try and streamline it and make sure that you’re as aware as possible before moving forward with decisions. Ben May was incredibly thorough, making certain that I had all the resources I would need to navigate everything, and the price was certainly a lot more reasonable and affordable that I’d seen anywhere else. Would highly recommend! Show details ·  1

I conducted an extensive search for this builder to assess their quality and work standards. Upon visiting their display homes, I was impressed by their excellence. I was assisted by Shweta, who guided me through the entire process and addressed all my queries with comprehensive responses. She also provided valuable assistance with designs and suggestions for building a beautiful home. Show details ·  1

Ashley has been very helpful. She has been diligent in answering all of our questions without hesitation. We would recommend Homebuyers Centre to others as they have a variety in their range suited to all budgets. Show details ·  1

We had a great experience building with Homebuyers Centre. Our sales consultant Shweta is amazing for providing us quotes and advice. Our SI Trent (preslab) and Damien were outstanding throughout the build. They were quick to rectify the issues found by our private Inspector as well as constantly communicating and updating us of the progress of… Read more ·  1

the build. We will definitely recommend homebuyers centre to my friends and family for their future build.

After looking at many other displays it was an easy decision to go with Laura at homebuyers centre in Warragu , her passion and knowledge in the field was unmatched. Would recommend to anyone. Show details ·  1

Building with Homebuyers Centre was a very straightforward decision as this is our second time looking for a new house and land for an investment property. However the level of service, attention to detail and the going above and beyond is second to none! Ben May, who is the Sales consultant at the Riverfields Display Home Centre at Clyde is… Read more ·  1

AMAZING! He knew exactly what we were looking for, provided options and tried his very best to meet our budgets and timelines. We have never expected this consistent service which was evident in our last build from 5 years ago to now dealing with Ben!

Thank you Homebuyers Centres and Ben!

It has been our pleasure working with you and I HIGHLY recommend anyone to look for Ben May if you are looking to build. You can be assured of a reputable and reliable brand, company and staff looking after you the entire journey, from sales to build to post-build!