Homebuyers Centre Victoria

We could not have asked for a better experience so far with the Homebuyers Center, specifically David Pham from the Coridale display village. As first home buyers we were quite overwhelmed until we sat down with David who explained the whole process to us in a way that allowed us to fully understand every stage of the building process, from… Read more

initial consultation all the way through to the end of the build.

I would highly recommend David to anyone looking to build their first home (or any home for that matter).

Laura Gould from the Warragul display has been an absolute delight! We’re so grateful for all her help & knowledge. We’re so excited to be building our dream home & her guidance has made it feel seamless in what could easily feel so stressful! If you’re looking to build, i definitely recommend chatting with Laura! Show details ·  1

We honestly can’t thank David Pham enough for everything he has done for us throughout our building journey. After having a negative experience that left us feeling discouraged and unsure about building, we walked into the Coridale Display Centre in Lara and met David. From that moment, everything changed. His genuine care, patience, and… Read more ·  1

willingness to go above and beyond completely restored our confidence and excitement about building our first family home.

David has been there every step of the way, answering countless questions, explaining things clearly, and making what could have been a stressful process feel easy and enjoyable. He never made us feel rushed or pressured and always took the time to ensure we felt comfortable and informed with every decision.

What stands out most is how much David genuinely cares about his clients. He has made us feel valued, supported, and excited about creating a home that our family will make memories in for years to come.

The truth is, we are building because of David. His professionalism, honesty, knowledge, and dedication completely turned our experience around. If it wasn’t for him, we may not have continued with the building process at all.

Thank you, David, for helping us create our future family home and for making this journey such a positive and memorable one. We couldn’t recommend you more highly to anyone considering building. You are an absolute asset to Homebuyers Centre, and we are incredibly grateful to have had you guiding us through this exciting chapter of our lives.

I have had nothing but a good experience going with Homebuyers centre . Laura Gould from Warragul Display has bent over backwards helping me with my choices her support has made this a breeze. I highly recommend Laura Gould and Homebuyers centre for anyone considering building a new home. Show details ·  1

Home Buyers has been incredibly helpful for us as first-home buyers. They’ve been quick and responsive whenever we’ve had questions, and whenever any issues came up, they helped resolve them straight away. A huge thank you to Omar! I honestly can’t recommend him enough. He has been incredible throughout this entire journey. Whenever we needed… Read more ·  1

anything, he would always pick up the call and make time for us, no matter what. He constantly kept communication flowing, even taking the initiative to follow up and have conversations with our previous broker to make sure everything stayed on track. What really stood out was how much he genuinely cared about helping us. As first home buyers, everything was new and sometimes overwhelming, but Omar always made sure we understood exactly what was happening and what we were signing up for. He was extremely patient with us and never made us feel rushed or confused.

He also recommended us to other trusted professionals in the industry, which made the whole process so much easier to navigate. That support and guidance made a massive difference for us and took away so much of the stress that comes with buying your first home. We’re so grateful for everything Omar has done for us and couldn’t have asked for a better person to guide us through this process. If you’re looking for someone reliable, knowledgeable, and genuinely invested in helping you, Omar is the person to go to!

So far, my experience with Homebuyers Centre has been really positive. The team has been friendly, professional, and very responsive throughout the process. Everything has felt streamlined and easy to follow, which has made what could be a stressful experience much more manageable. My New Homes Consultant was fantastic to work with. He was very… Read more ·  1

knowledgeable and took the time to really get to know me and what I was looking for. Based on that, he suggested floor plans that genuinely suited my needs, which made a big difference. Once we had narrowed down a few options, he also helped me find the perfect block of land to build on which is ultimately why I decided to build with Homebuyers Centre. My Customer Experience Coordinator has also been incredibly helpful. She’s been great at keeping me informed and has answered all of my pre-construction questions, which has given me a lot of confidence moving forward. Overall, it’s been a really smooth experience so far and I can’t wait to move into my new home.

I want to preface this review by saying I'm not normally the type to write reviews, but Paige Kelly, my Homebuyer's Centre consultant, has been super patient with me and given me much of their time so I felt I owed them this much. I just signed my Preliminary Works Contract after much back and forth, mostly because I was completely unprepared. I… Read more ·  1

had a million questions and requests on inclusions, upgrades, costs, and things such as the exact model numbers of the appliances which Paige, so very patiently and promptly responded to.

I'm lucky and grateful that Paige was my guide because they've been a huge assistance in helping me understand and navigate my way through my first steps toward home ownership.

Regarding the contract, I only have one other builder as a reference, but Homebuyer's Centre seems a lot more simplified in the way they've worded things in the Preliminary Works Contract such that an average person like myself would be able to understand it easily.

For the prices, they do seem to charge a more premium price than their competitors for the base cost of the build. Their site costs also seem higher than average (based on what I could find) though it seems that they offer greater certainty in return (lower risk of costs blowouts.)

As for the upgrades, I can only say they seem somewhat reasonably priced based on my best efforts to find equal comparisons.

I will add that I was offered a decent discount, and I can attribute the more premium price of theirs to their reputation, I consider it the same idea as paying for a more reliable brand on any product, though only time will tell whether this holds true during/post construction.

Overall, I am super satisfied with the service thus far, and reasonably satisfied with the prices.

Ash M in Ridgelea Estate was an absolute dream to work with! She was upfront about everything, always was very happy and quick to respond with our 100mil questions! Did not try to coerce us with anything we didn’t want to do and was very supportive. Show details ·  1

Steven was professional and easy to deal with throughout the entire process. He was very knowledgeable, responsive, and always willing to help us at any time. I will definitely buy my second home from Steven in the future. Show details ·  1

Ash Mouser, the new home consultant from the homebuyers centre display home at Ridgelea Nar Nar Goon was extremely helpful, knowledgeable, friendly, and professional. I would recommend anyone looking to buy a new home should speak to Ash. Thank you Ash Mouser Show details ·  1

Homebuyers represented that the build process would be smooth and that the home would be constructed to a high standard. My experience did not align with those representations. The completed build exhibits workmanship that falls well below what would reasonably be expected of a newly constructed home. Defects were evident that should not be… Read more

present at handover and demonstrate inadequate supervision and quality control.

The most serious issue has been the handling of warranty claims.

When defects were reported, the warranty department did not engage constructively. Communication was dismissive, adversarial, and resistant to resolution. Legitimate defects were minimised or reframed as non-issues, and responsibility was consistently deflected rather than accepted.

A number of these defects fall within the builder’s statutory warranty obligations. Despite this, the process appears structured to delay and deter corrective action. Responses are slow or absent. Information is repeatedly requested despite already being provided. Timeframes are extended without justification. Progress is opaque and difficult to verify.

The practical outcome is that homeowners are required to expend disproportionate time and effort to pursue rectification they are legally entitled to receive. The cumulative effect of delay, repetition, and obstruction creates pressure to abandon claims or self-fund repairs.

The warranty department also provided inconsistent and contradictory information over time. Commitments were later denied, and written correspondence was treated as if it did not exist. These inconsistencies occurred despite the fact that the relevant communications were documented in writing, making the subsequent denials particularly concerning. This removed any ability to rely on representations made and prevented meaningful accountability.

Once contractual payment is complete, the standard of engagement deteriorates significantly. Defects are managed as liabilities to be avoided rather than obligations to be fulfilled. There is no observable ownership of outcomes and no indication that workmanship quality is a priority.

A new home should not require sustained dispute to achieve basic compliance with building standards.

Based on my experience, I cannot recommend Homebuyers to anyone who expects the quality of construction to reflect what is promised during the sales process, or who expects statutory warranty obligations to be honoured in a timely and professional manner.

We are only at the very beginning of our construction with HBC and already feel deeply disappointed. I want to warn anyone considering this builder. Our pre-construction phase was extremely poor. We waited 3–4 weeks for HBC’s engineering team to respond, only to be told a retaining wall needed to be added. This update only came after multiple… Read more

phone calls and a formal complaint, which is unacceptable for something so simple.

We reached “Ready for Construction” on 12 November. We were then told there were “not enough trades” and our site start was pushed to 1 December, but we were reassured we would still have our slab poured before the Christmas break.

We were introduced to a “second in line” site supervisor, who confirmed our December timeline and told us the slab was booked for 17 December. We also informed him—again—that we had independent inspections booked with Darbecca. Despite advising the pre-construction team multiple times, he had no idea about this.

Then, out of nowhere, we received a call from the actual site supervisor (who had been on leave) telling us the slab is now booked for January. When we escalated this to his manager, all he said was “trade supply issues.”

If this was truly the case, why was our slab confirmed and booked for 17 December? Why reassure clients with firm dates if you already know there are trade shortages?

The lack of communication, the inconsistency, and the constant back-tracking have completely destroyed our confidence in HBC — and we are only at the start of our build.

If you are looking to build with HBC, just expect to spend 5+ months in pre-construction, deal with poor communication between teams, constant handover confusion, and empty promises.

Only in preconstruction phase and had colours appointment, but been fairly happy so far with the process. Appreciate the staff assigned to my particular job are timely in the responses and helpful when I've had questions. Fingers crossed rest of the experience continues to be good. Will post updates later. Show details ·  1

My husband and I are in the early stages of building with Homebuyers and we're pleased with the customer service so far. The team at Homebuyers are all respectful, informative, patient and most of all honest - which can be hard to find in sales! All processes are straight forward and come with guidance from the team. We never feel like a burden… Read more ·  1

even though we've asked so many questions and queries! We feel well supported and confident we've chosen the right builder, we are looking forward to the remainder of our journey with Homebuyers!

My Partner and I are first home buyers! We were matched with Steven Ramsden, he has been absolutely fantastic during our whole process! He answers immediately and helps with any questions you may have! Our process so far has been fast and efficient! I could not recommend him enough! Show details ·  1

Laura made our Homebuyers Centre experience exceptional. Her expertise, clear communication, and genuine customer service stood out from day one. She guided us through every step with confidence and care, making the entire process smooth and stress‑free. We’re extremely grateful for her support. Show details ·  1

Homebuyers centre have been great, through every step of the process and the build they have been very communicative and patient. Currently in the pre construction phase and have visited their display homes which are up to my standard. They've answered every question, twice and even three times over. As a first home buyer I can recommend Homebuyers Centre to my family and friends. Show details ·  1

My partner and I have thoroughly enjoyed working with homebuyers. They are transparent, make everything easy to understand, and are builders who genuinely want the best for their clients. Bradley Alba was particularly exceptional. We had a disappointing experience with a previous builder, but Bradley’s services were amazing. We couldn’t be happier with the results. Show details ·  1