Homebuyers Centre Victoria is offering a $100 Kmart voucher to their customers to encourage them to write a positive or a negative review. It is possible that reviews were written by customers who received such a reward.
Made being a first home owner possible!!!
As a first home owner it was a very exciting time and homebuyers centre made it possible. From those who first convinced me to buy what was an absolute bargain in the end, to pre, mid and post construction it has been a good experience with homebuyers centre. Of course like I’m sure with any build there were some issues with short delays, missing products, early invoices before stages were complete and some poor workmanship from some of the trades however they handled these issues with professionalism and in a timely matter. Building a house is never easy but I have thoroughly enjoyed the process and would build again and recommend them to anyone. Just convinced a few others to build with them and I’m sure they won’t be disappointed. Thanks homebuyers can’t wait for move in day tomorrow!
Friendly, helpful builders
We are so excited about our cosy townhouse built by Homebuyers Centre. It was built and ready with garden landscaping, roller blinds, flyscreens and even a letterbox all installed for us to move right in. Their customer service has been outstanding, everyone we interacted with from start to finish have been friendly, professional and always ready to answer any questions we had. We had many months of delays with the land titles but once it was granted, the actual building process was very quick (9 months). We received regular updates on the progress and stages throughout the build which we appreciated, and once it was completed, we had our keys in less than two weeks. We are really happy with the features of our home and can't recommend them enough!
The whole planning and building process was easy. Great customer service at the planning stage and a very helpful and efficient site manager - David. Our previous build was not as hassle - free, so this was a refreshing change!
Overall happy with the service from Homebuyers
We selected homebuyers to build our house due to a recommendation from a family member who had built their home with them. Overall the experience has been plesant and most of the people have been good to deal with.
Our property title was delayed several months due to......well who knows.......(we didn't buy into the rubbish emails from the developer) but this intern caused our build cost to rise by $16,000 due to increased labour/building material cost etc. We were obviously very unhappy with this as we were building on a budget and our poor representative at Homebuyers copped the brunt of this, but his professionalism shone through and he resolved the situation to a point that was acceptable to both parties. I highly commend him for this as he was a reliable factor in a stressful time.
Our home build was very quick which was good, and the house was built to an acceptable standard. Its wasnt/isnt perfect by any stretch of the imagination with lots of little issues identified, but when you buy a house at a reasonable price and it goes up as quickly as ours did you have to be realistic about your expectations. I will say that for the price we paid and for the time it took to construct, it is a very good house that i would rate a solid 7.5 out of 10.
The communication from homebuyers before and during the build is very good. They will email you at very regular intervals which is handy for regular updates. The only downside to this however is that they will email you progress payment emails and expect cleared payment in 7 days, which in many instances doesnt give you time to actually go to the house and check the work has been done/to acceptable standards!!! After 3 days of this payment request, someone from the claims department will call you as a 'reminder' for the payment. My partner and i really disliked this practice and by the time we got to the 2nd last progress payment we expressed our concerns about this, which to homebuyers credit they stopped doing to us (we were never late with a payment so didnt believe the phone calls were warranted)
The only other issue we had was with our site inspector. He was great during the build process but once we signed the prelim handover he was a ghost. We understand that he would have had a heavy workload but to promise follow ups and not deliver them, was unacceptable to us.
There have been some issues with the house in the 6 months since we have moved in but have spoken to homebuyers about them and we have got someone coming out in the next week! which is a great response from homebuyers.
All in all, 2 happy customers with a house we're happy with. Thanks Homebuyers. Would recommend them to any other people about to start their build journey
(P.S. if you get the chance ask for sales rep Ian )
Amazing customer Service.
We’ve been delayed for 2 years because of our land taking so long to title and Homebuyers Centre have been incredibly understanding and have helped us out in so many ways. They’ve dealt with all our concerns promptly and professionally always leaving us feeling at ease when having to work through each stage. Couldn’t recommend them enough.
Great customer service from Ian Bellis at the planning stage. Everything went smoothly during the build, and it was finished earlier than expected, fitting in perfectly with the sale of our other home. Bethany was efficient and a great communicator. We had a wonderful, attentive site manager - David.
What a wonderful experience so far!
This is my first time building and it has been a great experience so far with Homebuyers centre, the communication so far has been 5 star, would definitely recommend them!
Tej And Ash
We are nearly at the end of our build with Homebuyers Centre and our experience has been great! We get weekly emails and fortnightly phone calls (38369 )from our supervisor to keep us updated with the progress which has been amazing .Everything we have seen so far we are happy . We are thankful to the team for making this whole process so easy, can't wait to move in our first home .
Great build experience
We recently built an investment property with Homebuyers Centre Victoria in the Geelong area. We were very pleased with the process from selecting a suitable plan, through to colour selections, the build and handover. Communication was prompt and helpful and our site supervisor was accommodating and flexible with inspection times to suit us - as we had a three hour drive from home to our build. We were very pleased with the timeframe in which our property was completed. Overall we are very happy with Homebuyers and would definitely use them again in the future.
Emily K. McCole
A wild ride but... Building at last!
We've just started building our Metro 19 in Officer South and we have been really excited to get going on it.
We selected our floorplan with Ian and he also found us our tidy block in Officer in October 2017 which was super helpful as we hadn't heard of the estate we're building in at that time.
Through pre-start we were dealing with Tyme who has been a blessing, so helpful and informative as well as remaining friendly and professional. She helped us through our HIA contract and colours selection in December 2017 and it was great. As first home buyers we asked a lot of questions and Tyme was willing to help us and answer them all (no matter how silly).
Our land titled in December 2018 so finally we've moved on to the exciting stages of building!
So far things have been progressing well and we can't wait to keep going with our build. I'm even keeping an Instagram log of progress as we go.
Our site was cut on the 4th of April, 2019 and our plumbing is on it's way, bring on the rest of the build!
We have a really good experience with Home Buyers Centre. Entire process was smooth and the house was completed in time. Staff were very friendly and co-operative. We always have been kept updated about the progress
My house finally got a permit!!!
Today morning i finally got a permit for my new house.
My family is so happy and exciting, now i am looking forward to our home.
I waited for a long time, but thanks to my consultant(Bethany Morrell) quick feedback and perfect work, i did not worried.
My building permit number : 2748420191690/0
Location : Officer
Type : Vogue 17
House building has been easy!
The process of building a new home has been made so easy. Carly at the office was in touch with regular updates and we had access to the builder if needed. The best part was being able to meet onsite to complete handover rather than taking time off to go to Melbourne. They were flexible and helpful at every stage - even allowing some last minute changes! The final home has exceeded our expectations.
Everything has been a stress free process!
The whole process at homebuyers centre has been a breeze, any questions we had were rectified promptly.
Beth our prestart consultant was immaculate the way she guided us through the colour selection to getting exactly what we wanted.
Couldn’t be happier!
Building approval permit number:
What you built:
True to Their Commitment to Helping First Home Owners
Building Approval: 2748420179525/0. Contract: 32607. Location: Maddingley. Type: Jasper17.
The overall process, the customer service, the building quality and the aftercare service are beyond expectation. As a first home owner, I am grateful and so happy to have chosen to build with Homebuyers for they gave assurance and peace of mind all the way through.
My sincere regards and thanks to Team Homebuyers Centre Victoria.
Happy with our whole experience
Building approval number: 2748420182665/0
Contract Number/ 32340
Location: Harkness Vic 333
Built: Metro 17
Site Supervisor: Ben
Office Contact: Jade
Our overall experience was excellent, we had a few minor hick ups witch HBC got onto straight away. Build Quality was great compare to other builders. The communication was lacking prior to construction but when construction started it was excellent. Great valve for money.
Homebuyers were fantastic with us. As being first home buyers we had many, many questions along the way, every consultant or person who we worked with starting from Ross all the way through to Carly and Andrew were great, never once did we feel like we were bothering them, their customer service was second to none. We are extremely proud of our home and can't thank all the staff at ABN enough. The quality and standard of our home we are extremely impressed with, the standard inclusions that were included compared to other builder sure make it a lot less stressful when we moved in. We were lucky as we had no set backs or delays during our build. We would recommend Homebuyers or ABN Group to anyone looking to build
They are amazing will be building with them again
Building is a stressful and expensive enterprise and the team we had at home buyers center made it so easy everyone from their finance team at Resolve Finance to their builder Daniel who has gone abouve and beoyond for us they truly do care.
The build was managed very well as soon as our land setteled they had their boys there the very next day, everyday somthing was getting done on site
The workman ship and finishing touches are great better than the other volume builders
We had an issue at hand over the house was dirty and the front door was painted poorly but the very next day Daniel the builder was their with his team making sure everything was perfect
Our build actually came 11K under projected costs
So grateful for my amazing prestart consultant!!
Bethany has been amazing from the very beginning! She was so patient and helpful during my colour selection appointment! I highly valued her opinion and am so happy with the choices I made with her guidance! Her communication has been brilliant with weekly emails keeping me up to date with my journey to construction. I can not recommend Bethany and HBC enough!
A bit disappointed
Our site manager ensure all defects will be fixed within 3 months after the hand over. Unfortunately, after we moved in , we have sent emails to Homebuyers more than twice to follow up. However these issues are still not resolved yet. Three stars because of we had very nice first home by homebuyers Centre but the second home is a bit disappointing.
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