Homebuyers Centre Western Australia

Homebuyers Centre Western Australia

4.8

1,204 reviews · Statistics

PositivevsNegative
95% · 1,14846 · 4%
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Build Stage
  • Pre-Construction (548)
  • Mid-Construction (115)
  • Post-Construction (184)
Customer Service
4.9 (777)
Site Admin
4.9 (399)
Timeliness
4.8 (465)
Structural Integrity
4.9 (240)
Plumbing & Waterproofing
4.8 (205)
Electrical & Lighting
4.9 (199)
Flooring
4.8 (194)
Transparency
4.8 (576)
Clear, patient communication
Homeowners kept in-the-loop

Reviews

1,204 reviews
Samiul Islam
Samiul Islam Perth, WA
 · Verified

Couldn't have asked for anyone better -Knowledgeable & helpful

Lachlan
Lachlan
 · Verified

Complete Professionals and Absolute Masters of Building!

Amanda J
Amanda J
 · Verified

Desire Fernandez is Amazing!

Sharon  Abbott
Sharon Abbott
 · Verified

Wonderful, personal service

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Jacqueline
Jacqueline Peel, WA
 · Verified

Homebuyers Centre are the people to go with

NewHomeInPerth
NewHomeInPerth Perth, WA
 · Verified

Excellent Pre-sales and lovely Pre-construction team

Michel N
Michel N
 · Verified

pre-Construction journey

Marijana Z.
Marijana Z.
 · Verified

Give me a hope and make me happy

Author stated being incentivised for this review

Donavan C.
Donavan C. Perth, WA
 · Verified

Exceptional Service and Support from Homebuyers Centre WA

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Very happy lady
Very happy lady Peel, WA
 · Verified

Gave me hope and made me feel important

Itzmeresh
Itzmeresh Perth, WA · 2 posts
 · Verified

Wonderful experience so far from Desiré Fernandez

Katie Beardsley
Katie Beardsley
 · Verified

couldn't be happier

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vik
vik · 2 posts
 · Verified

staff pre construction discussion and finalising plan with pricing

Lorraine
Lorraine Wheatbelt, WA · 2 posts
 · Verified

Professional and Honest!

Ali1986
Ali1986
 · Verified

Do not use Homebuyers

Homebuyers Centre Western Australia
Homebuyers Centre Western Australia · 

Questions & Answers

Job 24498
Job 24498 · 

Hello , what would be the best way to get your south west " customer experience team leader " to answer emails and return phone calls?
I believe she is also acting as contract supervisor....

Homebuyers Centre Western Australia
Homebuyers Centre Western Australia · 

Hi there,

Thank you for your message. I have passed on your concerns to the South West team and they will be on contact with you.

Many thanks,
Emily
Homebuyers Centre

Job 24498
Job 24498 · 

Thank you Emily, much appreciated

Job 24498
Job 24498 · 

Good morning Emily, below is the email I wrote this morning to my building supervisor.
I believe if the highest level of management see the strategy of the SW sale manager in Bunbury , they could possibly improve the way your good company is represented by stopping certain behaviours that according to my lawyer is deceiving , misleading and potentially fraudulent.
Could you please pass this to the appropriate person in charge at Dale Alcok / Hombuyers centre?
I really don't want to go public with this
Thank you..
"
Good morning dear xyz,
Thank you for taking the time to write back.
Just for your information:

I have been told by all the people I have communicated before you took you position ( 2 building supervisors and 2 site supervisors ) that the sand finish on the internal wall was not within the scope of work but no one could say why .
It seemed a set answer for everyone to give .
I have asked a builder friend of mine if he was aware of any reason but he could not see why . That is why I have asked you again to see if we can change the contract on that point.

In regards of the penalty rates
document that your sale manager is refusing to sign, just be aware that this is the document HE gave me when I asked him about penalty rates in case of delay.
Why on earth anyone rappresenting a company of the magnitude of Dale Alcock with all of its honest and hard working employees would give me a form of such importance if it did not apply to my case?
He certainly did not underlined this fact , he only said : this is what we do"...and with this statement I have trusted him together with the other statement of his that if I signed now ( mid November 2022 or there abouts) I was able to have the new house ready to go around Christmas 2023.

So you can see now just a couple of the reasons why I often regret having started this whole
process with this working group that I have chosen to trust.TRUST!

All of the above has been reinforced again when no one took 5 minutes of their time to communicate to me that the roof carpenters, that were booked for the last week of August , have now been delayed by two months at this stage.
Dear xyz, I have enjoyed taking to you everytime , you seem a very nice person so this is obviously not directed at you personally, but honestly
I no longer care about the sand finish on the internal walls , or the penalty rate document or when the roof carpenters are going to finish or when Dale Alcock/Home buyers centre is going to finish my house, so I won't bother you any more with any requests or questions.
I just feel that the above should become of general knowledge at the highest level of management so they can hopefully see the opportunity to improve things.
I leave all in your capable hands.
Thank you again for your time.
Best regards
Signed letter "

Homebuyers Centre Western Australia
Homebuyers Centre Western Australia · 

Hi there,
Just wanted to notify you this has been escalated for you. Someone should be in contact with you today to help you get to a resolution on the situation.

Thanks for your patience,
Madison
Homebuyers Centre

Guest
No one
No one · 

hi
I am not happy the way homebuyers are about the problem my son has with his home.my son was away for 3 weeks and came home to this problem. Here is a list of the problems- 1.Around laundry area and in the family area.it was totally flooded .
2. The walls are covered in Mold and smells badly.
3. they said it was coming from laundry sink [ they haven't got anyone to check for leaks. the house is only 1year old.
4. they told me and my son that he has to dry the walls himself and to get the mold off. Its a totally disaster.
How can people blame my son for this [ of course he tried the fittings under laundry sink and he discovered the water was coming from there . For the amount of water that was on the floor and walls Isn't caused by the laundry sink. there must be a leak in wall because he wasn't home and no one used the water. So I would like a better response about this and to get it fixed as my son is now staying with me as it was making him sick. So how can they say its not there problem well i don't agree they built the house and they should get the builders out to fix it.
You can send your response to my email - [Email Address Removed] my son lives in Lakelands Perth.
Hope to hear from you ASAP.
Thanks
Ellen

Homebuyers Centre Western Australia
Homebuyers Centre Western Australia · 

Hi Ellen,

Thank you for getting in touch with us. If you could please pass on your sons best contact details or job number so I can pass on his details to the relevant departments. That wat we will be able to look into this for you.

Thanks,
Emily
Homebuyers Centre

Bernard Dzonzi M.
Bernard Dzonzi M. · 

It is typical of HBC ,to avoid responsibility of poor workmanship of their builders.They will want the client pay for it later down the line.

Guest
Ronald H.
Ronald H. · 

Love my home , just asking what is your structural warranty on brick and ceiling and other work on my house

Homebuyers Centre Western Australia
Homebuyers Centre Western Australia · 

Hi Ronald,

Your structural warranty is 25 years. This warranty covers your slab, bricks and roof structure. Ceilings are not considered structural. If you have any other questions or queries please feel free to contact us on customerservice@homebuyers.com.au.

Thanks,
Homebuyers Centre

Ronald H.
Ronald H. · 

Hi just wondering if someone could help me….my husband has just spent 3 months in hospital,and then we get home from hospital to find our gyprock has come away from the beams apparently when the house was built,there was no glue put on,surely this should be monitored by somebody,not sure where we go from here

Homebuyers Centre Western Australia
Homebuyers Centre Western Australia · 

Hi Ronald,

If you could please email the address above with your concerns and any images that you have. I will let our Customer Service manager to expect your email and they will be able to help you out from there.

Thanks,
Homebuyers Centre

Ronald H.
Ronald H. · 

Its23 thetis terrace ellenbrook it was the building inspector who said no glue was put on gyprock ….am trying to get pictures through to you but having some problems with that

Homebuyers Centre Western Australia
Homebuyers Centre Western Australia · 

Hi Ronald,

I have passed your details onto our Customer Service Manager. She will be in contact with you soon.

Thanks,
Homebuyers Centre

Ronald H.
Ronald H. · 

Thank you my name is Louise Horton number is 0415566032 it is also affecting out conditioner as vents coming loose and our lights are stuck in the gyprock/roof

Ronald H.
Ronald H. · 

Air conditioner

Guest

Get an answer from our members and Homebuyers Centre Western Australia representatives

Details

About Homebuyers Centre Western Australia’s services

Homebuyers Centre WA is part of the ABN Group managed by Dale Alcock. It offers single and double storey home designs, private and virtual tours of Display Homes, House and Land Packages, and finance services for new homebuyers.

The home building company specialises in house and land packages in Perth and South West Western Australia. There are standard packages, but it’s also possible to create a customised house and land package if you have something else in mind.

A partnership with Resolve Finance exists to help prospective new home owners find the best value home loan for them.

Points of praise

Homebuyers Centre WA staff are proficient at pointing homebuyers at the very start of their journey in the right direction. Not only do staff members clearly explain the process every step of the way, they are also helpful, patient and kind while doing so.

Reviewers also appreciated that their contacts at Homebuyers Centre demonstrated a proactive communication style. This led them to keep homeowners constantly up-to-date on the progress of their build.

2023 ProductReview.com.au Awards logo

Homebuyers Centre Western Australia has impressed plenty of reviewers this year to win a 2023 ProductReview.com.au Award in the Project Builders WA category. Great customer service and transparency with their work and pricing helped earn them the Award.

CategoryProject Home Builders
Types of Homes AvailableOne-Storey and Two-Storey
Sustainable BuildingNo
Knockdown & RebuildNo
Build Areas

Perth Metro, South West Region of WA

Visit official website

Contact info for Homebuyers Centre Western Australia

Extra Information

Dale Alcock Homes South West
Hotondo Homes
Brighton Homes
Celebration Homes
G.J. Gardner Homes

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