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Homebuyers Centre Western Australia

Homebuyers Centre Western Australia

4.5 from 413 reviews

Steve Charleson is excellent

Steve Charleson did a really good support throughout our building process. Before we met him, we had met several sales representatives from leading building companies and they were not able to understand our requirements. During his first meeting at his display home he explained us everything and every stage of building process in detail. There were no hidden facts in the contract and was flexible with our ideas. He had to amend the plan several times due to our variations, but he never got angry and always was willing to help us and provided accurate details. He was available to contact any time, sometimes we have called him after hours but he quickly did reply to our questions. He was with us every stage of the building process, even until the key handover. We really thank him for his support and kindness throughout this journey.

And also, we would like to thank Steve the site supervisor for his hard working during the construction period. He also was available at any time to contact and answered all questions. He was flexible to meet us several times on site and show the inside of house and explained everything in detail.
Amy Hough and Jo Cunningham also did a really good job to build our house completely and nicely.

With all your support, finally we have a really nice beautiful house and we really love it. The building quality is perfect and they have used quality branded products.

We recommend HBC to anyone who wants a quality nice home. Thank you all.....

Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateMarch 2019
1 comment
Hi Chaam, Both our Steve's are just excellent aren't they! And Amy & Jo are just experts at what they do. There's no denying that. We'll make sure to pass on your kind words to the team. Our entire team prides themselves on our high level of customer service. Being easy to contact and available to help is just a part of the level of customer service we offer. We want you to have the best building experience possible with us and we want to make sure you feel supported the whole way. We're extremely proud of the quality and finish of our build. We don't budge on quality and always make sure that your dream home is finished to a superior standard. We believe that expectations should be exceeded and not just met, especially when it comes to quality. That’s one of the reasons why we offer a 5 point quality guarantee and a 12 month service warranty after your build is finished. Our relationship doesn’t end when the construction of your home does! If you’re happy we’re happy, as we love to say! We hope you love every minute in your beautiful new home. Kind regards, Homebuyers Centre

Wonderful first home buying experience

Building with HBC has been a pleasure. Luke has been knowledgeable about every part of the process and always willing to provide help and assistance while Amy has been constantly providing updates on the build progress. The build has gone smoothly so far and the attention to detail is top notch. Highly recommend HBC.

Customer Service
Site Admin
Timeliness
Build StageMid-Construction
1 comment
Hi Matt, Thank you for your wonderful review! We’re happy to hear that you’re so happy with your SMOOTH building journey so far! Attention to detail is so important to us, and we would never compromise on our high quality finishes in your new dream home. That's all a part of making the process easy and stress-free. That way, you can enjoy the fun parts of building! Building your new home is a very exciting time and we understand how special this process is for you, that’s why our team always go the extra mile to make sure that all of their clients understand what’s happening at every stage of their build. Communication is key of course! And Amy is awesome at providing those construction updates! Thank you for all of your lovely feedback about Luke, he, like the rest of our wonderful team, prides himself in every task he does and will naturally appreciate all of your kind words. Best of luck with the rest of your build! Kind regards, Homebuyers Centre

Seamless process

Everything was organised and went smoothly in build process and finish in desired timeline. People were great and easy to communicate with during the build if you have questions. Shane (site manager) was a great bloke, very helpful and honest to deal with. Quality of work is outstanding.House is looking fantastic . Thank you Homebuyers. Highly recommended.

Customer Service
Build StagePost-Construction
Construction End DateMarch 2019
1 comment
Hi Julz, Thank you for this lovely review! We've got to agree, we think Shane is a great bloke too. Shane, like all of our team, lives and breathes customer service, so he will be glad to hear your lovely feedback. We pride ourselves on our outstanding quality, and we have an extremely high quality standard. We don’t budge on quality when it comes to building your dream home. That’s why we always make sure to employ the most reliable and diligent tradespeople, use superior materials and run multiple quality control inspections throughout the various stages of your build and to top this off we give you a 5-point quality guarantee. We're happy to hear that you'd recommend us and we bet you'd feel confident in doing so! Wishing you all the best for your new home! Kind regards, Homebuyers Centre

Josh is great

Josh has been very helpful and readily available to help us with our needs and requirements. Krystal from the finance side is always quick on her responses to help and aid also

Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePre-Construction
1 comment
Hi Jono, Josh really is great isn't he? And Krystal is pretty great too. We’re happy to hear that your building process has been great so far! And we're even happier to hear that the you've received great service & support. Our entire team lives and breathes customer service. We want you to have the best building experience possible with us, and we want to make sure you feel supported the whole way. That's why you can never ask too many questions and we're always eager to respond and help. We’re here to support you at every stage and we want to make sure that we’re there for you as much as possible, that’s why we’ll always be available and keep you informed with regular updates. Being helpful & readily available is one of our biggest priorities, after all, we just want the dream of home ownership to be easy. If you’re happy we’re happy, as we love to say! We're certain that the rest of the build will be just as great as Josh & Krystal's customer service! Kind regards, Homebuyers Centre

Site Manager Shane

Shane, the Site Manager was great to deal with. He was very helpful, friendly and informative. He managed our build very well. His quality of workmanship, attention to detail and the quality of the build was exceptional.

Build StagePost-Construction
1 comment
Hi Tina, Thank you for this lovely review! We want all of our home building friends to have the best experience possible with us, because when you’re happy so are we! Shane, like all of our team, lives and breathes customer service, so will be glad to hear your wonderful feedback. We don’t budge on quality when it comes to building your dream home. That’s why we always make sure to employ the most reliable and diligent tradespeople, use superior materials and run multiple quality control inspections throughout the various stages of your build and to top this off we give you a 5-point quality guarantee. That should make you feel pretty confident! Wishing you all the best for your new home! Kind regards, Homebuyers Centre

Couldn’t have done it without Aaron, he’s been amazing to deal with

I am finally able to forfill my dream of building my own home thanks to Aaron. He has guided me throughout this whole journey and always gone out of his way to help me. Without him I don’t think I would have been able to do this. Again, thank you for all your help.

Customer Service
Build StagePre-Construction
1 comment
Hi Trevor, Thank you for this kind review! We’re so happy that Aaron has made the dream of building your own home happen for you. Our dedicated team pride themselves on their excellent customer service skills and will always go out of their way to help you through the journey that is building your own home. We like to keep you in the loop every step of the way, this is because we understand the needs of the first home owner and want you to have the best experience possible when you build with us. Enjoy the rest of your build, we can’t wait to see your home once it’s finished! Kind regards, Homebuyers Centre

Cant believe we did it!

Never thought we could build and own our own home. Luke at Homebuyers Centre was amazing. No crap, straight to the point and no boring sales pitch!

The whole process so far has been a breeze, and a whole lot less stressful than we had imagined.

Thankyou Luke!

Customer Service
Site Admin
Timeliness
Build StageMid-Construction
Construction End DateJune 2019
1 comment
Dear Tanya, We’re happy to hear that our team made your dream of home ownership come true! We have been around since ’91 and in that time we have been able to help over 40,000 West Aussie’s dreams come true, just like yours. We are first home buyers specialists and pride ourselves on being able to cater to the unique needs of the first home buyer. Thank you for your wonderful feedback about Luke. Like all of our staff, Luke likes to keep it simple and make the process as easy as possible for his clients. Congratulations and enjoy your new home! Kind regards, Homebuyers Centre

BEST DECISION OF MY LIFE

Right from the beginning I have experienced nothing but fantastic results.
My Consultant Luke McRae has been so supportive and with such high customer service and experience has made this process just amazing.
I am half way through my build and has just been a breeze and stress free.
Thank you so much Homebuyers Centre and Luke for your support in assisting me accomplish my dream.

I am so very excited to move into my new home

Customer Service
Site Admin
Build StageMid-Construction
1 comment
Dear Zanetta, Thank you for this lovely review! Here at Homebuyers Centre, our team are here to make your dream of home ownership come true. Customer service is our top priority, we genuinely care about you and the creation of your dream home and make sure to make this process as easy as possible and stress free for you. That’s why we love keeping you updated on where you stand from slab down to completion. Thank you for your kind feedback about Luke McRae, we’ll pass this on, he’ll definitely appreciate it. Best of luck with your new home, you dream chaser you! Kind regards, Homebuyers Centre

House Build

I'm at the stage of the slab been finished. Up until now I've had great support from Home-buyers center with Luke Mcrae, Amy and Beth and Dillion from Resolve finance.
So far I'm very happy with the way things are going and cant wait for the finished product.
Highly recommend.

Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StageMid-Construction
Construction End DateJuly 2019
1 comment
Hi Benny, We’re happy to hear that your building process has been great so far! Our entire team lives and breathes customer service. We want you to have the best building experience possible with us, that’s why we’ll always ask you to provide feedback throughout the various stages of your build. We’re here to support you at every stage and we want to make sure that we’re there for you as much as possible, that’s why we’ll always be available and keep you informed with regular updates. If you’re happy we’re happy, as we love to say! Enjoy the rest of your build! Kind regards, Homebuyers Centre

5 Star Quality Home

I built a home with Homebuyers Centre approximately 4 years ago. The product and quality of the home is the same as it was when the home was first built. No faults."Very minimal maintenance". I have no hesitation in Building a home through Homebuyers Centre again. Highly recommended.

Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateMarch 2015
1 comment
Hi Buddy, Thank you for taking the time to leave this review! We’re so happy to hear (but not surprised) that after four years, you’re still impressed with the the quality of your home. We pride ourselves on the quality of our homes and always use the best suppliers, trades and materials. It’s also great to hear that there has been “very minimal maintenance” on your home. We now have a one year maintenance period and offer a 25-year structural guarantee on all of our homes, so you can be confident your home will maintain its quality over time. Can’t wait to build with you again! Kind regards, Homebuyers Centre

Fantastic job Homebuyers Centre WA

The staff from Homebuyers Centre WA have been friendly, patient, approachable and very helpful with our queries and numerous variations from planning to construction and final completion of our new home. Blake Garvey is amazing!! He has always been there to answer our queries and is quick to assist us with any changes to our house plans. Jo Cunningham was great with assisting us during pre-start and colour selection by giving us helpful tips such as extra powerpoint on our island benchtop and the process was very systematic to ensure we don’t miss anything. Amy Hough our customer support has been very patient with our numerous variations. Practical Completion Inspection went smoothly with Mike our site manager. He showed us how our air conditioning, the locks, garage door, windows and doors work. Items that needed to be fixed were minor. We had a building inspector during the inspection. The number of items that needed fixing were few and only minor. According to our building inspector, the list was short and the items on the list was of minor importance. Fixing the items on list was quick and easy and handover went smoothly. Thank you so much Homebuyers Centre WA for our lovely new home!!!

Customer Service
Site Admin
Build StagePost-Construction
Construction End DateFebruary 2019
1 comment
Hi Jinky, It’s great to hear that you had such a fantastic time building with us! Our team are always here to help you with anything you may need throughout and after your build! We are so pleased to hear that everyone has shown such great customer service and made the process so easy for you. We’re all about making the dream of home ownership come true for you and make sure to do everything we can to make the process of building your dream home as smooth as possible. Here at Homebuyers Centre, we pride ourselves on the high quality of all of our builds. We want you to have the best building experience possible and to top it off, we even offer a 5 point quality guarantee. That should make you feel pretty confident! Wishing you all the best for your new home! We hope you make lots of wonderful memories! Kind regards, Homebuyers Centre

Hassle-Free and Reliable!

We have recently built our land sales office through Homebuyers Centre, and cannot fault them on the build.
They were great at understanding our requirements of having this as an office, but being able to resell the property as a home at a later stage for a family to move into.
The space is perfect for our requirements and the entire build was completely hassle-free.

Customer Service
Site Admin
Timeliness
Build StagePost-Construction
Construction End DateMarch 2019
1 comment
Hi Candice, Thank you for this lovely review! We’re happy to hear that your build was so straight forward and “hassle-free.” Although this is no surprise as our team are so passionate about what they do. We only use the best of the best practices throughout the building process, this involves careful planning, meticulous execution and the use of the best tradespeople and the finest quality materials in all of our homes. We are extremely proud of our high reputation and make sure that all of our homes are adaptable for multiple different purposes. Glad to hear your build is so perfect! Thanks again! Kind regards, Homebuyers Centre

Very friendly and accommodating

My house is not finished yet, but I am very happy with the progress and excellent service by Luke McRae. I would recommend Home buyer center to anyone who wants to build specially their first home with no knowledge about building house. As Luke guided me promptly with everything I needed and explained precisely on the finance part of it as well. He is very professional and excellent in what he does. Thank you so much Luke .

Customer Service
Site Admin
Timeliness
Structural Integrity
Build StageMid-Construction
Construction End DateJuly 2019
1 comment
Hi Shirani, Thank you for this wonderful review! We’re happy to hear that you’re so happy with all of your new home progress so far! Building your first home is a very exciting time and we understand how special this process is for you, that’s why our team always go the extra mile to make sure that all of their clients understand what’s happening at every stage of their build. Communication is key of course! Here at Homebuyers Centre, we understand the first home buyer’s needs to a tee, we’re all about making the process as easy as possible for you because we know how foreign the building industry can be to first home buyers. Our team are dedicated to making it happen for you, that’s why we make sure to put our all into everything we do. Thank you for all of your lovely feedback about Luke, he, like the rest of our wonderful team, prides himself in every task he does and will naturally appreciate all of your kind words. Best of luck with the rest of your build! You dream chaser you! Kind regards, Homebuyers Centre

Very Satisfied customers!

Very happy to our new house. It’s actually our 2nd build house at homebuyers centre. Our salesman Jay Mingi is very supportive and easy to communicate he actually gave us a very good package on our second home. He found us a very good location and nice house design perfect for what we are actually looking for. Thank you very much also to all HBC staff Mike, Amy Hough and Jo Cunningham for all your guidance and help while our house is under construction. The construction is a bit rocky at first month but they did reached the 5months target exactly. Thank you very much again HBC. All the best!

Romeo & Arlyn

Customer Service
Site Admin
Build StageMid-Construction
Construction End DateFebruary 2019
1 comment
Hi Romeo, We’re happy to hear you’re so happy with your new home! Here at Homebuyers Centre, we’re all about finding the perfect house and land package for you, that is affordable and doesn’t compromise on quality. So it’s great to hear that we helped you find a great location for your new home and our suggested house design was exactly what you were looking for! We aim to work closely with our customers every step of the way, included in this is helping you to arrange your finance and find the perfect block of land. We’re here for you throughout the build and even after your new home is complete. That’s why our dedicated team work their hardest to ensure you are updated on every small step and milestone throughout the building process. Jay, Mike, Amy and Jo are no exception to this and all are wonderful assets to our team! Our average build time is in fact 24 weeks (6 months), so it’s great when we exceed expectations like with your home and get it done in 5! Good luck with home number 2 :) Let us know when you’re ready to build number 3! Kind regards, Homebuyers Centre

Love my HBC house

My HBC house is perfect. Its exactly what was discussed and shown on the plans.
The start was abit rocky with the admin side due to miscommunication, but after that was sorted the build process was amazing. 3d design of the house was really neat too!

My builder was Michael, he was absolutely outstanding from the start them even 5 months after id moved in! He alone has made me want to build through HBC again because i know exactly what im goint to get and thats quality.

Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateNovember 2018
1 comment
Hi Ethan, Thank you for taking the time to write this review! We’re so happy to hear that your home was perfect in every way, although you should know that there’s no need to worry about the quality of your home when you choose to build with us. Here at Homebuyers Centre we don’t budge on quality, that’s why we conduct quality control inspections throughout your build, offer meticulous building supervision, always use superior building materials and our tradespeople are all reliable and diligent. We also offer a 25-year structural guarantee and a 12-month service warranty, so our relationship continues for a long time, even after you move in! We are proudly backed by Australia’s leading home building group, ABN, so we ensure that any new home built with us is not just up to our high standards but up to the entire ABN group’s as well. Making sure you get the high quality home you deserve! It’s great to hear that any issues you had were sorted out quickly, we believe communication is key during the building process and make sure that we are here for you in whatever way you need. Michael, like the rest of our team, prides himself on being straight forward, upfront and clear with all of our clients, he’ll appreciate your kind feedback. Can’t wait to build with you again when you’re ready! Thanks again! Kind regards, Homebuyers Centre

Exceptional Customer Service

As a young couple looking into bulding for the first time, you can imagine how nervous we were. Homebuyers supported us through all the stages of building our first home. Samantha was our Sales Consultant and was professional and friendly throughout the course of builidng our home. She was swift when issues in our plan arised and was always availble to talk to when we needed her. Overall, the quality of our home so far is exceptional and we thank Sam for all her efforts and hard work. Thanks for always making us smile when we needed it most!

Customer Service
Site Admin
Timeliness
Build StageMid-Construction
1 comment
Hi Hayley, Thank you for this outstanding review! We’re so glad that you chose us to build your first home. There’s definitely no need to be nervous when you choose our team here at Homebuyers Centre. Our company was established to cater to the needs of the first home buyer, so we have years of experience when it comes to finding the best way to support you throughout all stages of the building process. It’s super handy to know where you stand from slab down to completion and we understand that first home buyers want constant communication throughout their build. That’s why our team make sure they’re always available to talk to you about any questions you might have, even if it’s after hours! Samantha is no exception to this and she prides herself on her professional and friendly attitude, we’ll pass your kind feedback on to her, she’ll definitely appreciate it. It’s great to hear that the building process has been so straight forward for you so far, with any issues being kept on top of. We believe that expectations when it comes to quality should be exceeded and not just met, that’s one of the reasons why we offer a 12 month service warranty after your build is finished. Our relationship doesn’t end when the construction of your home does! Good luck the rest of your build! We hope you make lots of wonderful memories in your first home once it’s complete! Kind regards, Homebuyers Centre

Quick build, happy with my house

the progress of the house went really fast.
All the sub contractors were all professional in what they did, l was very nervous at first because its my first house but lm very happy with the outcome of my house.

Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StageMid-Construction
Construction End DateMarch 2019
1 comment
Hi C, We’re so glad that you chose us to build your first home! Our team has specialised in catering to the unique needs of the first homebuyer for over 25 years! This is why you definitely don’t need to be nervous when building your first home with us. Everything we do during the construction process is carefully planned and executed, so you can trust that your home will be up to our high standards once it is complete. Enjoy your new home. Kind Regards, Homebuyers Centre

Great Experience, when can we move in?

As 1st time home buyers we approached the whole situation very cautiously. Mark put us at ease very quickly and everyone we have dealt with has been great. We have been kept in the loop with everything so far and things have moved along smoothly. I would like to say a big thanks to Beth for the Pre-Start as she gave us a lot of valuable input and with a sense of humor, it doesn't go unnoticed. Also a big thanks to Andrew at Resolve, honest and open and always going the extra mile.

Very glad we chose Homebuyers Centre to build our first home.

Customer Service
Build StageMid-Construction
1 comment
Hi Gareth, Thank you for taking the time to leave this wonderful review! We’re glad you chose us, we’d definitely choose you! Our company was established to cater to the particular needs of the first homebuyer, so are here to help with any questions you may have, throughout all stages of your build. It’s great to hear that the building process has been so smooth for you so far, thanks to our great team! All of our staff aim to go above and beyond for each of their clients, each adding their own personalised touch to your interaction with our team. Mark, Andrew and Beth and no exception and all will appreciate you taking the time to leave such thoughtful feedback. Best of luck for your first home. We hope you make lots of wonderful memories! Kind Regards, Homebuyers Centre

First time build with Homebuyers won’t be the last!

Prior to building my first home, admittedly I was apprehensive as to which builder to put my trust into, then I came across Homebuyers Centre.
My sales consultant Andrea was absolutely brilliant from start to finish, she was upfront from the start and ensured I had a clear understanding of everything that was happening at all times as a first time home owner, supporting me through every step of the way.
When it came to the pre-construction phase, Shauna was also brilliant. Her knowledge and expertise in the industry made my pre-start process and decision making so easy and she is a credit to Homebuyers Centre. The quality of products included in my build exceeded my expectations by far and I can’t wait to see everything come together upon the completion of my build. Pricing on alterations at pre-start were reasonable and fell within my estimations.
The quality of service and overall experience with Homebuyers Centre has been nothing but positive. The team at Homebuyers always answered any queries, and addressed any issues I had in a timely manner. I would encourage anyone considering building a house to build with homebuyers Centre!

Customer Service
Build StagePre-Construction
1 comment
Hi Lucy, Thank you for this lovely review! We’re so glad that you trusted us to build your first home. Our team are all here to support you throughout the progression of your build. We’re always happy to help with any queries you may have, no matter what they may be. Andrea and Shauna are no exception and will appreciate your kind personalised feedback. It’s great to hear that you were happy with your home costs and the quality of your build. Our aim is to be transparent with costs, so you can budget accordingly for your first home. We also want your first home to be a quality home – so we always make sure we have superior materials and meticulous quality control inspections. Enjoy the rest of your build! We can’t wait to see what it looks like once it’s complete! Kind Regards, Homebuyers Centre

Quality Workmanship 10 Star+++

Very Happy!!! Construction progress run Smoothly, Quick and High Quality. All HBC staff are experienced and helpful. Especially thanks to our home consultant Mark Chapman, he is very experienced and willing to help and clarify all the questions, even after hour. Thumbs Up!!! Highly recommended!!!

Customer Service
Build StageMid-Construction
Construction End DateApril 2019
1 comment
Hi D, Thank you for this amazing review! Here at Homebuyers Centre, we pride ourselves on offering outstanding customer service and always aim to go above and beyond for all of our clients. As we love to say, when you’re happy, we’re happy! Our New Homes Consultants are always available for their clients, no matter what the time may be, they are here to help with any questions you may have. We’ll pass your wonderful feedback onto Mark, he’ll definitely appreciate it. Best of luck with the rest of your build! Kind Regards, Homebuyers Centre

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Questions & Answers

Gone for a house and land package with homebuyers. Keystart evaluator believes value of house and land is not what I signed up for to the tune of negative $15000. Homebuyers wants me to choose another design to increase the valuation but Im happy with my old design. Will homebuyers lower the price of the house I wanted to meet the valuation?
1 answer
Hi Damien, Our Sales Manager would like to get in touch with you to discuss your query. Could you please provide me with your job number or site address so that I can locate you in our system. Thanks, Homebuyers Centre.

Hi, can anyone tell me who installs the Fujitsu air conditioning units on new builds in Byford? And who holds the warranty? Thanks
1 answer
Hi Allister, Thanks for getting in touch. AirElectTech are the installers of this product, however if you have an issue with the system we can request that they investigate it on your behalf. If you'd like to get in touch with Robyn, our Maintenance Coordinator, on 9240 1111 she will be able to assist you with this. Thank you, Homebuyers Centre.

HI we ate currently exploring our options on who is best to buy with or our fiest home build. We have narrowed it down to 3. One question that is vital in our discussion does home buyers centre do 5 bedroom package?
1 answer
Hi Manda, Thank you for getting in touch. We definitely can do a 5 bedroom home design for you - one of the best parts of building your own home is being able to work directly with your New Homes Consultant to personalise your home design to meet your needs. Please feel free to call us directly on 131 751 is you would like some more information on how we can personalise a home design for you. Kind regards, Homebuyers Centre.

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