In-depth reviews
World-Class Service. First-Class Performance. Excellence Exemplified – After reading so many 5-star reviews, you would call PlumbFirst for the first time with anticipation; high expectations mixed with a pinch of skepticism (surely, they cannot be that good!). Then, your call is answered by the nicest and most professional customer service reception, who informs you, at 9AM, you can have a plumber within a window of… Read more
3 hours starting 1 hour away and the callout fee is $49, waived if you engage them for the works quoted. OK.
At 9:30am the plumber calls to say he will be with you at 10am. At 9:59am he is at your front door/gate. Then you meet Daniel, a plumber, a professional and a gentleman. You show him around and explain what you need. He withdraws to his ute for a few minutes, and returns with a hand-written detailed quote. He goes thru it with infinite patience and sincere attitude, explaining everything and answering all questions. The quote prices are fair and reasonable. You really cannot say no, as the professionalism is so overwhelming. So, is his actions as good as his words?
4 hours later, with cheerfulness that makes your day, overlaying focused and meticulous work and attention to detail, Daniel declares the works done to his satisfaction. He checks and verifies everything, and shows you his workmanship with pride. Flawless.
The most enjoyable experience with a plumbing company I have ever encountered.
PlumbFirst Sydney are the epitome of true professionalism and are a showcase of Australian tradies true spirit and world-class excellence.
Scammers and overpriced – They say they can only price after assessing the issue, so the bloke comes in to assess the damage stormwater pipe and then gives us the quote, also saying in order to fix it, they have to drain the stormwater tank, then change the full length of the stormwater pipe (even tho it's only damaged at the bottom). I insist on just changing it at the… Read more
connection point of the pipe which is halfway, which made more sense. He agreed and added that it should be done urgently because rain is coming and could dirt could get in and block the pipes (even tho the whole has a temporary seal). Scare tactics.. Not knowing much about the field and in fear of more damage, we agreed to go ahead with the quote.
When we had other professional plumbers come to site the job, they came back with half the cost of what PlumbFirst quoted, but by that time it was too late, as they made sure they completed the job before we could get a second opinion.
We called them to complain about the over priced quote and Will (the plumber who quoted us) said its their 'fixed premium service', if it was fixed and premium, why wasn't this mentioned during quoting? there was nothing premium at all, even so it shouldn't be a 50% of the cost.
PlumbFirst are Liars and Scammers!
Backyard swimming but no pool!!!! – Our pergola floods badly after heavy rain and previous investigations failed to provide solutions. Matt S. and Will T. attended within an hour. They quoted the job and were able to shuffle things around to commence our 3.5 day job, 2 days later!! From there, Will and Jahmanie turned up early each day and got stuck in. The job ended up being… Read more
bigger than originally thought requiring an excavator onsite which we were not charged for. These guys were generous with their time in answering our questions and explaining our options. They cleared two sections of pipe clogged with tree roots, blasted a third blockage and contacted Council about a 4th in their easement about 25m away!!
We found these guys to be very honest and forthcoming. Planning for the job was terrific too! The skip bin arrived 30 mins before works commenced so we were not without our driveway for too long. The materials arrived shortly after.
Will and Jahmanie cleaned the site at the end of each day and ensured the safety parameters were in place due to the 2m deep excavation trench in our backyard!! At the end of the job, they remediated the excavated area to reduce subsidence and treated all the excavator track marks onsite.
Overall, we could not fault these guys and highly recommend them!!
Recent reviews
Very pleased with the result – The workers (Lochie and Brad) were a pleasure to have in the home. There was minimal damage to tiles (removing old toilet) and no damage to floor or walls. They were efficient, came on time, and cleaned up afterwards. The new toilet was a necessity. I am very grateful.
A very satisfied customer – I had a broken hot water tank. Called Plumbfirst and they came and inspect the tank and gave me quotes for 3 options. Explained everything in detailed. The next morning before 8am, Josh has turned up all prepared. Completed the job nicely, very efficient and professional. He cleaned up afterwards too. Such as nice person. I will recommend Josh Toomey and Plumbfirst.
Adam and Jahmanie were awesome! – Adam and Jahmanie were punctual, efficient, professional and super considerate of my home and needs. They did a great job working with the challenges and tight spaces and made sure everything was perfect before wrapping up. I can't recommend them enough. Thank you!
Absolutely amazing work, quoted and job completed in the same day – Efficient, friendly and professional. I am very impressed that the work was quoted at 8am, with 5 large and tricky jobs completed by 2pm. Fittings to shower, toilet, hot water and kitchen. I am very happy with Josh and Jahmanie, I would not hesitate in recommending this company, especially these workers.
Professional and Fast – These guys have their business model set up correctly. From the very beginning from booking to fixing the problem they were the ultimate professional. They are fast to come out and reliable. They called 30 mins before arrival and when at the job they were very thorough in their diagnostic. Speaking with E and M you can tell they knew their stuff.… Read more
At no point did they rush and ensured all possible solutions were checked out. As a result of going with these guys I saved thousands as previous plumber recommended the system needed to be changed and These guys were able to fix it for a couple of hundred. Also no call out fee is charged upfront. Ill definitely only use these guys going forward. Thank you Plumb First.
Professional team of plumbers – Jordan gave us excellent first impression at the onsite quote. Josh,Adam and Ezra were polite,efficient and helpful professional plumbers. Highly recommended.
Careful! Super expensive – Plumb first came for free Gas leak check, found leak, only bayonet needed to be replaced, charged over $500. After I paid someone made me aware that this was a total rip off as a bayonet only costs$30. I got some quotes from other plumbers for leak check, install bayonet and it was between $200-250. I made plumb first aware but they said that's what they charge and they never claimed to be cheap. Show details
Efficient and friendly – We literally just moved into our new home and needed all of our gas pipes replaced. The team were extremely efficient, very friendly, punctual,conscientious and consistent with their work.Kurt’s came to initial consultation and review and also followed up with team; Ezra and Jahmanie throughout the three days. Everyone was extremely professional. Will be my go to company for future plumbing concerns
Great service – We commend your plumbers Kurt, Adam and Daniel. They arrived on time, were professional and most importantly courteous. We appreciated being kept informed at each stage of the job. A good plumbing experience.
Find out how HomeFirst Services Plumbers Sydney compares to other Plumbers
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Great work! – Kurt was great, installed a new hot water unit in a tricky spot. He also noticed and replaced an old tap. The job was done quickly and cleanly. Would highly recommend
Leaks & blocked sink – Jack was on site first thing this morning as promised. He informed me of what needed to be done & the cost. Job was done quickly & efficiently to my satisfaction. Thanks Jack, I’m very happy with job & service.
great work, would recommend – kurt k and josh t turned up on time and got the job done, great guys. would recommend to anyone that needed a plumber and will be using again for any plumbing issues
Excellent customer service – We had issues with groundwater rising under our bedroom floor. Jack suggested installing a drain to remove excess water. Jack, Jahmanie and Kurt were great, installing the drain quickly and professionally. I recommend Plumbfirst highly for both routine plumbing work and more "tricky" jobs--we will use them again. Show details
Legendary service – I had a stormwater blockage problem from my driveway to the street kerb for a while. Jordan and Josh from plumbing first showed up on time. The problem was solved with their creative idea and prompt service. I appreciate Josh's kind advice on the maintenance of the area they fixed. He also cleaned up all dirt on the driveway for me. I will use their service again in the future.
top notch – on time quick efficient polite service answered my questions in simple to understand terms Josh and Jahmanie were great to have working for us not noisy at all and gave regular updates on progress and were quick - not time wasting hanging around - well priced and put me at ease
Professional, thorough and reliable – The team of Matt, Jahmanie, Matt and Josh did an excellent job on my house. I had a major problem with the sewer line in my place and Plumb first were the only plumbers I contacted who did a thorough inspection of the whole line and came up with several solutions for the job. Their work was excellent, the team is trustworthy, communication was great and the site was cleaned thoroughly when done. I would recommend their services to anyone.
Prompt, professional and reliable service – Jack, Ezra and Johmanie from PlumbFirst in Sydney addressed our burst pipe in a professional and timely manner today. They were prompt, confident, transparent and trustworthy. It was a relief and a pleasure to have them in our home.
I called Plumfirst and they responded promptly and have done an excellent work – Jahmanie and Ezra both are very good at thir work and I am very happy with both of them. would happily recommend the work from these boy and to friends.
Find out how HomeFirst Services Plumbers Sydney compares to other Plumbers
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Good job excellent service – Thanks for a big job in muddy circumstances. Everyone was helpful and kept me informed of what needed to be done when they would be there and organised everyone to do the work including Big Kev who did a great job on the concreting. I can recommend them and the team.
Top Job – I called out Plumbfirst in regards to my blocked storm water drain and first onsite was Jarden who diagnosed the problem with ease and informed me on the best way to fix this issue. He organised all the material and the job would be fixed in the next couple of days by Will , Ezra and Matt. S they worked extremely hard and their knowledge and detail to the repair is second to none. I would highly recommend Plumbfirst
Great Job, Excellent Service! – Thanks heaps to Josh T, and Matt S and the PlumbFirst team for the great job you guys did repairing a stormwater pipe and installing two stormwater pits at my property. Great service, polite, on time, and thanks for breaking down different options on the works. Finally, thanks to the PlumbFirst team for coming out to check on my property on the… Read more
day of a big rain bomb. You managed to pull the tree root out and prevent my house from flooding. Thank you!
Super informative, great service – Thanks team at Plumbfirst (Jack, Ezra, Josh, Will and Jahaminie) for your hard work fixing our boundary trap. Jack in particular was super informative, helpfully answered all our questions and had a great attitude. Would definitely recommend these guys for reliable, honest service.
Excellent service – Thank you to Plumbfirst for a exceptional, committed and honest service. I would like acknowledge three employees in particular, they are Matt Samutt, Ezra & last but not least Jahmane. All three gentlemen were most courteous and very professional, and a credit to not only themselves but also to their employer. I would have no hesitation in using Plumbfirst again. Cheers, Kylie Waite.
cracked pipe repair – have work done by Jahmonie.S/Matt Samutt/Bailey.M these three is the team you need for the job. they arrived on time with a friendly approach and done an excellent job would highly recommend PlumbFirst Sydney for your plumbing needs
Fast, reliable and friendly service, 5 stars – I had Bailey and Kurt attend my home for an urgent issue and everything was fixed on the day. Both guys were quick, efficient and very friendly. 5 stars! Will definitely be using Plumb First for anything in future.
Perfect service – On Time. Reliable. Timely. Products high quality. Excellent service. Did what they said they would do. Accurate assessment and delivery of service. I highly recommend PlumbFirst for reliable and friendly plumbers.
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