I have applied DSAP . I was on student visa subclass 500 all times. How much I gonna get back on $10000.
I have applied DSAP . I was on student visa subclass 500 all times. How much I gonna get back on $10000
Hi Suman, please see information for the tax on DASP claims through the ATO - external link Regards, Hostplus
How will I know if my DASP had been processed? You emailed me regarding the documents that I need to submit and I submitted it right away. Can you tell me how many days to process my DASP?
Hi Vladibeth, thanks for reaching out. We have notified the DASP team of your email, and they will let you know if anything further is needed. Regards, Hostplus
Hi, I applied for release of my TPD approved funds over 5 weeks ago and received confirmation of my withdrawal. I sent all documentation in and my case manager confirmed that all was received in early september, I am still waiting for my funds to be released, why? I spoke to customer service several times and they advised it would take 1-3 business days it’s been almost 30 business days and I can still see the balance is still in my super account, when will I receive my funds? I keep getting told 3 days each time I speak to someone, they are just telling me what they need to do they can get me off the phone, how much longer will this take?
Thanks so much for reaching out to us. We’re very sorry for your experience in regards to this matter. Can you please contact us directly via private message with your member number and we will look into this for you. Thank you, Hostplus.
Hi Emma, To protect your privacy, we’re unable to request personal details through Product Review. To ensure your concern is handled fairly and efficiently, we follow a structured complaint resolution process. For more information about this process and how to submit a complaint, please visit external link . Thank you, Hostplus
I've recently applied for my DASP and funds have been removed from my Hostplus balance Dose it mean it's been already processed and deposited into my account
Hi David, thanks for messaging us. Banking timeframes via EFT into an Australian bank account is 3 business days. If you're waiting for a cheque, it can take up to 30 business days. Cheques are posted at with Australia Post standard international letter rates, and times vary by destination country. Please see Australia Post international delivery times for reference: external link Regards, Hostplus
Hi, I live in the UK and I am trying to register my membership with Hostplus but will not accept my UK postcode which includes OTH 9999 at the end. Could you please tell me what I have to enter in the postcode for me to register? Many thanks, Pauline
Hi Pauline, thanks for reaching out. Can you please email us at socialmedia@hostplus.com.au so we can verify and assist you with this via email. Please include your member number, full name and date of birth in the email and we will respond. Regards, Hostplus
Why cant i speak to anyone is Australia??? I know these supposed customer service people are overseas because of the gap on the phone when speaking, and of course the bad english. Why do they need to lie?? I asked to speak to someone in Melbourne office and he said they were in melb office, than i remembered..its a public holiday in Melbourne today because of the cup, so yep, lies. I got an email to say my financial hardship was declined due to verification. I had a justice of the peace sign the forms, but they said because he wrote in where the occupation part is, that he is retired, its not valid?? He is retired from his regular work. His job is a not being a jp. There is no pay. Its a volunteer task(this is how its described on the nsw government website, so not an occupation) How can this be declined?? Its like pulling teeth to get answers. Im also waiting on tpd aswell... thats in the process since November last year! Still they making go to doctors, phone assessments and then I just got another email a couple of days ago saying i need to have a medical form completed. My doctors have done these and 2 independent doctors of your choosing have done them. How long can this process go on for?? Its a bloody joke. Its not as if im out living life, im stuck at home on crutches..have been since july last year. Answers for both, the financial hardship and the tdp would be appreciated. And im not calling the 1300 number again to speak with overseas ppl who don't have any idea whats going on. I have submitted an email to the info email, but doubt ill hear anything because i hardly ever do.
Thanks so much for reaching out to us, Janine. We’re very sorry for your experience in regards to this matter. We work from Australia including public holidays as we service all states. Can you please contact us directly via private message along with your member number and we will work to resolve this for you as soon as possible. Thank you, Hostplus.
How long does it take for an accepted TPD Claim to be paid? My solicitors have been following it up with very delayed response of ‘we will email once it has been sent to accounts for processing’. It has now been over 3 weeks since you received the completed payment documents so why hasn’t it been sent to accounts already and how much longer will it be until it is? Why is there such long delays?
Thanks so much for reaching out to us, Crystal. We’re very sorry for your experience in regards to this matter. Can you please contact us directly via private message with your member number and we will work to resolve this for you as soon as possible. Thank you, Hostplus.
How is it HostPlus can reply on here however my solicitors calls and messages go unanswered and not returned and emails take a week to be replied to - if replied to at all?
Hi Crystal, I'm sorry to hear of this. Please advise of your member number privately and it will be passed onto the claims team for contact. Thank you, Hostplus
I have done just that, would appreciate a response in a timely manner unlike the lack of responses we have been getting. Even my solicitor has said payment seems to be unusually slow.
This will be interesting to see what the answer to my question will be on here - hopefully more accurate than the last 6 phone calls I've made. Can anyone please let me know how long my funds will take to appear in my nab account... my claim was approved over a week ago - since then my approved claim has been with the "accounts" team bring "processed" finally today around lunchtime my funds had come out of my online account but haven't appeared yet in my nab account. Since we are no longer in the days of the standard 3 business day transfer and have the advantage of osko & fast payments one would assume if the funds came out of my super account well before 5pm today I should've received them by now. Nab is one of the top 4 banks and even the ato transfer of my tax took less than 8hrs once approved so can anyone tell me a precise answer to where my funds are and when I can expect them to appear in my account and not some bullshit "we understand your frustration" or "we apologise for the delay" answer...
Hi Alicia, thanks for reaching out. Once a payment leaves your Hostplus account, the timeframe for the bank to receive it is 1-3 business days. Regards, Hostplus
Alicia how long did it end up taking for the money to come into the bank once it came out of hostplus acc?
When I deposited money in my host plus account , they got it immediately!!! Funny That
Hello - it can be very frustrating in making any withdrawal from my super fund. To complete a form manually, obtain a JP signature of my driver's licence and then post through snail mail; and wait about a week for the money to appear in my bank account is all too arduous and outdated! When will withdrawals be able to be made electronically as we were able to do in our former super fund (Statewide Super) which has been taken over by Hostplus. Very happy with investment returns but withdrawals are a real pain! Is there any move to improve this situation? Thank you.
Thanks so much for reaching out to us, John. We appreciate your feedback. Please know that we are working on going digital with some benefit payments to go live in the near future. Regards, Hostplus
Promises, Promises , but When???
I'm an employer and one of our employees was with Statewide and now Hostplus. All of her Superannuation of 30 years with Statewide has disappeared since you guys took over. She rang Hostplus and you don't even have any record of her name, but you have 30 years of her Super. Disgusting!!
Hi Annette, Please accept our apologies for any concerns or frustration this situation may have caused. If you can send us a private message with your contact details (including state), we will reach out to provide further assistance in locating the employees super.
Regards, Hostplus
My partner continues to be screwed around by your staff when all it take is 1 form to be resent.
I expect a prompt reply to this message and a reasonable solution.
I recommend anyone to stay away from host plus, they operate using out dated technology while their fund managers take as much money as they can from their clients, should you ask for what you’re entitled to though that’s to much to ask for
Hi Matthew, We have attempted to contact your partner a couple of times this morning to provide an update, without success. Please have your partner contact us on 1300 467 875, Monday to Friday between 8am to 8pm (Australian Eastern Standard Time).
Regards, Hostplus
Can you access your super early if you are financially struggling and are about to become homeless
Hi Elsie, thanks for reaching out. I'm sorry to hear you're experiencing hardship. You can look at the early access requirements here- external link and message us privately if you would like to discuss this on a phone call. Regards, Hostplus
Can I apply for hardship if I worked for 1 week during 26 weeks
Hi Cameron.
Thanks for reaching out. Benefits need to be consistent for 26 weeks. Please obtain a Q230 letter from Centrelink to confirm.
Regards, Hostplus
Why am I being penalized? Have tried to get early release on hardship.And as I have worked causal and didn't receive Centrelink for one payment So being told I need to start the 26 weeks all over again
Thanks so much for reaching out to us, Alanna. We’re very sorry for your experience in regards to this matter. Can you please contact us directly via private message with your contact details and we can give you a call to discuss your enquiry further. Thank you, Hostplus.
If my son can’t work due to luekemia and run out money to help cover he’s fortnightly living can get some super out
Thanks so much for reaching out to us, Clasina. I'm sorry to hear that your son is going through a hard time. While you usually need to wait until you reach preservation age, he may be able to access his super. Please see this link: external link He can also check to see if he has income protection on his account. Regards, Hostplus
Why is it so hard to get a straight answer on where my funds are? I applied for compassionate release of super for surgery, then the funds were paid to the wrong account, ive had a complaint raised (8 days ago) and still have had no call to explain where it is at- ive gone through resolutions- they say 45 days! Afca got back to me quicker than hostplus! Im currently on 16th BUSINESS day since my application was processed and still nothing! Each day that passes, gives me more reasons to look at investing my super elsewhere!
Getting no answers is my frustration too. Whoever you ring " doesn't have that information but will email the appropriate person", and no they " can't transfer you, and no don't know when someone will get back to you". So you have to ring them and get the same answer over and over.They know they have 45 days before AFCA can act so why hurry? Looking at their reviews, this appalling customer service has been experienced by many people and the only way we can say ENOUGH is to leave Host Plus because talking to them doesn't work.
I empathise with you both. I have had conflicting information over the phone. regularly. They do anything they can, not to release the money this rightfully yours, to you. In my circumstances I have been refused twice because I had not been receiving Centrelink benefits for the required time, I was penalised for working & continuing to earn & to contribute to my Superannuation Funds. I have experienced homelessness twice & domestic violence twice. It appears that making a complaint to to higher independant body or community legal service is the only way forward now. Pretty shameful isnt it. Interesting that we are all women. I wonder if men have the same experiences with Hostplus.
Hi Sandy, we take your feedback seriously. We have sent you a private message so we can assist you quickly as possible. Thank you, Hostplus.
What amount can I expect to recieve from my fund if I apply for an early release of $4000.00 due to severe hardship
Hi Kerrie,
Thanks for reaching out.
It is paid and taxed as a normal super lump sum. If you are under 60 years old, this is generally taxed between 17% and 22%. If you are older than 60 years old, you will not be taxed.
Regards, Hostplus
You need to have ceased an employment arrangement after aged 60 for it to be tax free. If you were unemployed at age 60 it is not tax free, and will have implications on centrelink benefits.
I am trying to get confirmation on whether if i move my super from hostplus and go to another provider, will they charge an exit fee? The difference between the to supers is incredible. Thank you.
Hi Sonia,
Thanks for your question.
There are no exit fees to leave Hostplus. If you would like to discuss this on a call, please message us privately with your phone number and a suitable timeframe to call.
Regards, Hostplus.
Hello, I am with Hostplus for the last 5 years and my experience is good. My employer transferred super into my account on 3rd October and I am still waiting for it to appear on my account. I need statement with that amount asap as its required for my visa application. Please advise if there is a way to fasten this process and make that payment to appear quickly in my account. Your help will be appreciated. Thank you
try calling them
I did and they have one of the worst and useless customer service. I explained everything to them and they hung up on me and the customer service representative even told me he is going to disconnect the line. Like seriously i was just requesting him to find a way and I was very respectful didn’t said anything offensive but still! Anyway i will switch to another superannuation company soon. Very poor service and unhelpful. Wouldn’t recommend to anyone
I am so sorry to hear about your experience. We take your feedback very seriously. Can you please private message us along with your name and contact number, so we can assist you in resolving your enquiry quickly as possible. Thank you, Hostplus
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