House and Land Design

HALD - A 5 Star Builder – With a new block of land purchased it was time to look for a builder to build a new home. I had plans that I had drawn for the new house so the mission was to find a quality builder to make the dream come true. The search began with talking to some well know building companies. After showing them the design that I had done the response after… Read more

response was along the lines of we don’t build one offs we have our designs that you can change a little. After looking at brochure after brochure there was none that could be changed a little to match what we wanted design wise. Contact was made with some smaller builders who would build a one off design but I couldn’t find a builder with an attitude that I felt comfortable with. In addition, mostly I wasn’t comfortable with quoted prices for the build. The process was tiring. Eventually I found Product Review which I hadn’t heard of before. After searching through the list of builders for the ones with the best rating I found House and Land Design with a 100% satisfaction rating. My first thought was wow is this true so I read a lot of the reviews and decided to send an email to HALD. I was pleasantly surprised next day to receive a return email from Glen saying he was interested. After receiving a preliminary quote from Glen, I requested a meeting with him. From the minute we meet Glen’s friendly positive attitude was refreshingly impressive. There were quite a few meetings to fine tune the design so that Glen built the house we wanted and at a price to meet the budget. Glen’s quotation was open and transparent. There was another builder who appeared to be a bit cheaper but his attitude didn’t instill confidence. With a contract signed it was time go through the red tape a get the house built. The approval process hit a major hurdle when the covenant department of the land developer imposed unrealistic and cost prohibitive requirements for fencing. Basically the block of land had to be sold and another brought. Glen was very understanding of the situation that I was in. This cost a lot time. Eventually with another block of land purchased it was time to meet with Glen again to discuss a contract. Glen was still happy to meet again although quite some months had passed by. When things were almost ready to go again Covid hit and not knowing what would happen I put a hold on the build. After a few months the Covid situation became clearer and I contacted Glen about proceeding with the build. Once again Glen was positive, understanding and professional. Outside of Glen’s control there were issues again with the approval process. Covid caused some delays with suppliers which we fully understood. Some wet weather also delayed progress at times but that was totally understandable. I found the carpenters that Glen engages to be professional and friendly as mostly were the other tradies. When communicating with Glen’s office staff, especially Debbie, I always found them to be very helpful and professional. Although very busy, Glen was always happy to discuss the build on the phone or meet onsite. A couple of issues have risen since the build was completed but Glen happily arranged rectification. The issues, I believe, were out of Glen’s control. Glen’s communication before, during and post construction was excellent. We found Glen to be very customer focused which in this day and age is rare. We feel sorry for Glen for putting up with all the things that happened that were out of his control and hope all of his future builds don’t have the same issues. At the end of the day the house was built to the design we wanted, to a high standard and in a time frame we were happy with. We would happily recommend Glen and HALD to anyone who was going to build a new house.

Professional, Honest and reliable building company – My wife and I decided to build with House and Land Design (H.A.L.D) after a lengthy and long selection process in 2020. We were very wary of building companies as I had built twice before and each time the building companies I went through did defective work to which I had no choice to take legal action through a lengthy court process. We won on… Read more

both occasions as it was a clear case of misleading conduct, deception and defective workmanship. It took and toll on both my wife and I with the stress involved so this made us both very wary of whom we wanted to go with for our new build so we were very careful when making our decision. My wife and I looked at over 15 different companies over a 6 months’ time frame and we decided to proceed with H.A.L.D due to their reputation and honesty. The process from beginning to end with H.A.L.D was a very smooth process. During the build we did make many changes (As you do during builds) but Glen was fantastic with how he worked through this process with Helena and I. The thing which I really liked with H.A.L.D is that the price they gave you was the price you paid! If you wanted extras which they gave you costings at the start then you knew what the additional price would be so from a pricing point of view you knew where you stood so they were no surprises and additional costs which many building companies seem to do after the build starts. The build process was very smooth from start to finish and finished ahead of time and including getting approved with council in only 7 days which was amazing. Communication from the team as H.A.L.D was also fantastic as I was kept in the loop all the times and this shows the type of company they are when they keep you informed all the time as not many companies do this. We have now been in our house for 1 year and we have had no issues as it shows the quality of the build. The other reason why I liked H.A.L.D is that Glen and his team are very honest and upfront so you know where you stand. Glen is one of the nicest individuals you will meet which makes the build so easy because he is so approachable. I cannot thank the whole team enough at H.A.L.D to helping build our dream home. Regards John

We’re baaaack! – You would have heard the term ‘Bridezilla’.....well perhaps I’m a nice ‘Buildzilla’!!!! When it comes to our most expensive asset, we just want to get it right....right????!!!! Having been recommended House and Land Design by my sister who built with them over a decade ago, in 2014 we built our second home and our first with the HALD team and can… Read more

not sing their praises highly enough. Even three changes in house design and fully worked plans were not enough to deter them from providing us a beautiful home, on time, on budget, with amazing customer service at every step of the process. When a redundancy made it necessary to sell this home, the proof of their workmanship spoke for itself, and our home was sold in 3 days. When we were able to get back into the housing market in 2019, we had to decide whether it was better value for money to purchase an established home that we would need to renovate, or to buy another block of land and build again. The decision was made that the best way to get the house we wanted was to build - and we knew a builder! Cheaper blocks are always the sloping ones, but as we love a view and acreage, it was a no-brainer to head back to Doug, Glen and the team at HALD - the split-level specialists. Despite me being a ‘buildzilla’, Doug was happy to hear from us and it was like seeing an old friend again! Three plans changes AGAIN, no complaints AGAIN and our family are now loving our beautiful second HALD home - our favourite so far! Doug - thank you for never rolling your eyes at our emails and always responding quickly to our questions and for never groaning when you see our names come up on your phone! With your teams help, we have modified one of the HALD plans to fit our family dynamic perfectly. Thank you!!!!! Glen - thank you for being always being efficient, trustworthy and downright awesome at what you do! We were always so excited to get your regular communication through the build process and seeing our home take shape became our regular weekend activity. We are so enjoying our beautiful new home. Glen - you always went above and beyond the job description and became a mate who took it personally that your client was completely happy. Thank you!!! Debbie in Accounts - juggling the deadlines and the progress payments could have been enough to stress me out! You make it so easy and seamless, you definitely tamed the ‘buildzilla’ and helped make the build experience exciting, when it could so easily be stressful. Thank you for your efficiency and friendly, amazing service!!!! Even after 18 months, you continue to make sure we are happy by arranging maintenance for an appliance - obviously not a fault of the build, and could therefore easily have been seen as ‘not your problem’, but you made sure it was fixed and persisted until it was. AMAZING service with a smile! Thank you!!!! If you want a Team to look after for your most expensive asset - who are experienced, trustworthy and professional, but understanding and caring like a mate, seek out HALD. When you have the best, don’t settle for less!

Highly recommended – We built with HALD for the first time 2017 and were very happy with the outcome. We chose them based on the reviews from this site and because they offered the greatest flexibility (our end product didn't look much like their design we started with) and the lowest cost (usually for exactly the same product as other builders). We sold the house… Read more

several years later (still being very happy with it - no issues with the built) and decided to go with them again when we had the opportunity to build another house. We did a price comparison with another builder and found that they were still over $50K cheaper than the competition for what we wanted. Apart from the now common delays due to supply issues, everything went well and we enjoy living in a house built exactly to our specifications.

Great experience. Excellent result – Glen and his team were great to work with, both during pre-construction and during construction. Always available to provide updates and discuss progress, and they have delivered a great result. Construction quality and finish are excellent, and the project was delivered to budget. Show details

Great Home & Professional Builders – So what more can be said that hasn’t been covered by the many other homeowners who have built with Glen & his team at HALD.. when looking for a builder for a small acreage home, just outside the south-east metro area, I too did the rounds of the bigger companies, but the many 5star reviews for HALD was intriguing enough to arrange a site… Read more

appraisal.

In the end of that initial process we selected HALD, .. as a building company, even though Glen is a small owner /operator outfit, they inspired confidence in the quality of their completed homes & their financial management. The whole process to build a new house is daunting enough to say the least, but with the invaluable knowledge & experience of Glen on site, Debbie in the office, plus a competent, polite & reliable team of tradesmen & contractors who attended the site throughout the build, we have finally moved into our new home.

During the preliminary earthworks & construction we endured two major flood events, as well as all the covid related issues of supply chain, labour & materials shortage and ever increasing costs .. but Glen continued to communicate with us, even if it was sometimes bad news.. simple things like he answered his phone, returned calls or messages promptly, showed up for appointments when & where he said he would, & kept us informed throughout the build & after handover.

In summary, we were treated fairly, honestly & personally by Glen & the HALD team, I can’t speak more highly of them & have no reservations in recommending their company for the construction of a new house.

We now have a lovely home, that may be simple in design but it is well made, & we look forward to sharing it with our friends & family for many years to come.

Going back for more – Keeping this short and sweet as there are so many essays on the fantastic team at HALD - and they're not wrong. Finished building May 2021. I am now in the process of working on a new build with Glen and his team. I have such confidence and trust in their quality and honesty that its a no-brainer go back to them again. Show details

Highly Recommended Building Company – This is the 3rd house we have built - 2nd with HALD and I can highly recommend Glen and his team. They delivered what they promised, kept us fully informed at every stage and were highly professional. The administration was efficient and the friendly team made it a pleasant experience. There were no nasty surprises and we were well informed if… Read more

there was to be an extra cost, it took the stress out of building! We made a large number of changes to the original design and it was never a problem. We love our house and have had no problems since moving in. I would not hesitate to recommend others to build with HALD.

Best builder – We recently moved into our new 420 square metre home that was built by House and Land Design (HALD). We researched and contacted 3 other very well known building companies to quote our new home. After spending considerable time with them, we contacted HALD. Right from the start we had good interaction with Glen and his team. You are dealing with… Read more

the actual builder and owner of the company when you engage HALD. We wanted our build to be a pleasant experience, and this was certainly achieved. The organisation and scheduling were first class there were no hold ups and the house was finished exactly when we were told it would be at the start. We moved in 10 days before Christmas so it was a hectic time but they got the job done, and done extremely well. The tradesman were all so professional and friendly and the workmanship was absolutely outstanding - we have ended up with a high quality home. Any minor issues that we did have along the way were immediately dealt with and with no stress whatsoever. Nothing was a problem for Glen. The office staff were so efficient and very friendly, calls were always answered or returned and any queries immediately answered. Cost wise there were no nasty surprises and some extras were negotiated at very reasonable prices. HALD went above and beyond to ensure things were completed to a high standard, and on time. We cannot recommend HALD highly enough we would not hesitate to build with them again, we would not even bother going to anyone else. The tradesmen have all been contracting to them for many years, and this shows in the quality of the build.

The best decision I've ever made – The best decision I've ever made was to use House and Land Design to build our house at Pimpama. They did everything perfectly. They were clear and honest about every step of the process. The build quality is amazing and I always felt I knew exactly what was going on. The build was ahead of schedule despite happening in the middle of covid19… Read more

lockdown. We ended up with a better quality house than expected, at a better price, in a shorter time frame. Definitely recommend in a heartbeat.

Simplicity at it's finest!! – I helped my parents with the build and financial part of their house in late 2015 and must I say, the build was much easier, smoother and less stressful than the financial part (bank). Glen and Doug were truly amazing! Any hiccups - they sorted it. Tackled the issue head on and no beating around the bush. Communication was outstanding, completion… Read more

of the house was finished 2 weeks before the finished date - what more could you ask for? The workmanship was excellent - a few minor things needed fixing but Doug followed that up in a timely manner. I felt sorry for Glen that he had to put up with me - usually it's the other way around!!

Would highly recommend these builders, they are trustworthy, have impeccable communication and great workmanship!! Would definitely build with them 10x over then any other builder.

Phenomenal – ‘Too good to be true’? That was my first thought when reading the reviews for this builder. At that time, we already had other builders (from Product Review website) in mind and were waiting for their quotations. But I did not feel comfortable with any of them, so I looked again at this website and found these amazing glowing reviews for this… Read more

local Gold Coast building company, which I had never heard before. Out of curiosity, I sent out a casual inquiry regarding house foundation, which I predicted it would not get any reply, so I did not think much of it. How wrong I was! The reply came the next day. Then I shot another question. Another reply arrived the following day. It was like that for few times, my curiosity was getting bigger.... I had to meet this tenacious person! It turned out, this person is the builder himself. Since when we could meet the builder himself in person at the first time meeting? Usually, we were met by the salesperson when visiting display homes. From our first meeting, we were hooked. We felt like meeting old friend..., comfortable, our conversation flowed freely & effortlessly, but still very informative. We were elated that we finally found what we were looking for. Afterwards, we decided to build with him and canceled other building quotations. The building process went smoothly, like production line, and finished earlier than estimated time. Actually, from the first time to the last, we hardly experienced any problem. Some small ‘hiccups’ were quickly dealt with by the builder & his solid team. They are not that sort kind of people who try to skirt responsibility when problems arise. We are happy with the house they built. And we recommend this builder highly to everyone who wants to build their dream homes without the hassles. Well... the ‘too good to be true’ phrase, does not apply to this builder. He & his team are phenomenal building company.

Best builder, a 5-star! – My wife discovered HALD through product review search more than 4 years ago, when we started to look for a land to build. Their reviews were smaller number in comparison with the other developers, BUT, the star ratings were all 5-star! This drew our attention straight away. We then started to get in touch with Doug. From the first time we spoke… Read more

Doug is patience, unbiased, fair, helpful and knowledgeable as he provided advice to us regarding the land we picked. We consulted various lands finding with him and he would tell us the pros and cons with the land. We were very happy as we were building as well as learning as well, so we could make an informed decision. We were obviously sceptical about this extra service, but to our surprise, there was no hidden agenda. Doug goes above and beyond to help. This service is very rare to be found these days. Normal builders would not care so much about us, normally they would just “give me your land information and I will build it for you, you don’t have to know about the pros and cons. You’ll know it when you sign your contract.” 3 years ago, when we finally first found our land, things didn't go as plan as we encounter finance issue caused by the bank. We were quite disappointed as lots of time has been invested into the planning. Doug actually consoled us.

Fast forward after couple of years, we discovered another piece of land. We consulted with Doug and again, he helped us by offering his advice, helped us in designing our first home, supported us on the uncertainties as well as being understanding about our concern as first timer in building and designing our house. He was again patience and offered his practical view; this made some reassurance by choosing him. It took us quite some time to finalise the design with changes back-and-forth, but Doug was always just one phone call away. He was not pushy at all. Before we even started to build Doug helped us also with site preparation, geo reporting, temporary power etc.

As the building started, we were then introduced to Glen (Doug's partner owner of HALD) our site supervisor. Like Doug, Glen was knowledgeable, patience, committed, honest, responsible, available, understanding and supportive builder ever. Both of them readily answer our phone call and/or return our phone call promptly. During the construction, as we found some changes that we needed, Glen was there to offer practical way to fix, with minimal additional cost and minimal impact to the timeline. Glen was always kind enough to honour and accommodate any change but assuring us that he still follows best practice and safe guidelines.He ensures that the team workmanships were following a well tested conventional ways (which was also commented by our building inspector). On top of everything, Glen used to keep us up to date with all the progress, challenges, solutions. Along the building process, we realised that not just Doug and Glen who are accommodating, kind, honest, responsible, patience and committed. We were introduced to some of the team who built the house; from the shop assistance for selecting tiles, timber floor to electrician and to the people who installed ducted air-con. Those people had displayed the same trait behaviour, they treated us like how they would like to be treated themselves; We have not found a “sales-pushy-behaviour” at all. These people seemed to love what they are doing, some of them have been working together with HALD for at least 25 years. On top of that, we had discovered that HALD is using the same companies that bigger builders are using, such as Beaumont Tiles for tiles, Hettich for the kitchen cabinet and Austral Bricks, which its inclusions were very reasonable.

Overall, the team went above and beyond and treated us like a family. These people understood that building a house require some personal touch and some understanding of the process. There are lots of people that involved to build a single house. The house was built within our reasonable budget and the workmanship quality was comparable with some of our friends who went with big builders. I believe this trait has made HALD a 5-star builder and we are happily recommending the team to all our friends. We are very happy customer and satisfied with the high quality built. We would do it again with HALD if we ever have the opportunity.

The best builder by far out there – For the first time ever, we had to build our own home and build it out of no choice. More than 10 years we were looking for houses on sale in our favourite part of the area and finally, after long wait an auction came up. Long story short, due to the circumstances and the nature of the auction we could not inspect the property prior to the… Read more

auction. It looked a like it needs some work, but manageable. Let’s call it the worst house on the best street. The auction didn’t go as expected (do they ever) and we ended up paying a bit more than we planned which was OK as it would only dig into the renovation funds. The building and pest inspection confirmed the worst possible outcome. To make house liveable we would need to spend as much money as build a brand new one Well, this is how we ended up building it. As many people that unsure who to build with and researching they way thru we were impressed with reviews for one of not many (possibly the only one) company here that score 5 stars from any person they build house for. Instantly we started looking for the reasons. We didn’t have to look long. HALD is one of not many companies that publish their designs and other choices right up front. That was a huge bonus for us because we had to tie our build as close as possible to our budget. All HALD’s designs had their estimated pricing and options listed upfront. Easy peasy, well, not so fast. Our land’s unique positioning dictated that we should not build a double story house as we would automatically make at least 3 set of neighbours as our biggest enemies even before meeting them. Also, to capitalise on views we had to arrange bedrooms and entertainment parts of the house in certain way. That’s when we decided to call and for the first time we have spoken to Doug. It deeply surprised us how unbiased, fair, helpful and knowledgeable Doug is. It felt at all times like Doug is not running business but volunteers his time to help you achieving your dreams and aspirations. To our huge surprise Doug re-assured us that if we stick with design principles we can remove/add windows, walls, doors, floor space and even room here and there free of charge. Doug re-assured us that we won’t be charged for changes, only for materials cost difference. That was enormous help and relief as we could prioritise what we “need”, want and desire and how it fits to what was left of our budget. However, for us experience building the house was not what we pictured at all. Most of the effort, time and pricing changes occur in most unpredictable situations. Amazingly, never mind the challenge or question Doug was always a call away. He would promptly answer his phone and make you feel that you are the only person he is building house for. Before we even started to build Doug helped us also with site preparation, geo reporting, temporary power etc. To our surprise his help had nothing to do with him trying to trap us into anything. Decision shaping and making was always our choice. By the time everything was set, approved and prepared for the build we literally had enough of the whole process. Despite all good things and Doug’s help we were exhausted even before we started the actual construction. Building our dream home wasn’t a dream anymore. We wanted all of it to be over as soon as possible. On top of that, only 4 months left in our temporary, conditional rental lease and we had to move to our place at the end of that. To make things even better we had a newborn baby on our hands. This is when we met Glen. Glen is partner owner of the company and primarily used to take care of construction. I’m not sure how to describe Glen in any other way, but I never met such committed, honest, responsible, available, understanding and supportive builder ever. From the moment we started construction he knew every single aspect of what is going on, not going on and should go on even if circumstances change (oh boy, and they did). Let me put it this way, the construction did not go smooth, but with military precision Glen was always there to fix, accommodate and re-assure like our building site is the only one he has on his plate. Surely, during the construction we found imperfections with our planning. Glen was kind enough to honour and accommodate any change that would not change main design features or conflict with regulations. On top of everything Glen used to keep us up to date with all the progress, challenges, solutions and best practices even though it had nothing to do with his contractual obligations or building scope. The cherry on top of the cake was that Glen understood and did everything in his power to make sure that build isn’t only finished on time, but also a week early so we can make it half liveable before we move in. Glens support didn’t finish there. Any maintenance question or challenge was promptly addressed during first year of new house maintenance warranty. He truly went above and beyond his duty to help us. As result of our journey to scope, design, alter, prep and build our new house with HALD was an amazing, positive experience. I can’t recommend high enough to build with them or at least give them a shot if you didn’t plan to do so to see difference between your chosen builder and them. I’d give HALD 6-star review if I could for going extra mile all the way until they ensured that we are satisfied with our project. Well done Doug, Glen and amazing HALD team. Big thank you!

HALD is the best builder that I have encountered. We will only build with them from now on – Doug was wonderful and patient with all my enquiries. He suggested a lots of practical solutions to accommodate for my request. Mind you, I literally demolished the original plan and drew the interior from scratch and Doug was absolutely accommodating. He had make the pre construction stage really smooth and easy. Glen was amazing during… Read more

construction. Handling and coordinating all the tradies was one of the toughest job whilst ensuring built quality and he managed well. While there is no perfect construction, the rectification was managed promptly and professionally. Believe me, I have had multiple minor issues post handover, but the warranty claim was fantastic. Most of their tradies were one of the best in trade. We want great Australian companies to continue to grow, hence I will continue to support them if I ever have another building opportunity again.

The house was handed over to us 14 months ago, and this family is still very happy with the build and the builder, HALD. Keep up the good work!

HALD are indeed a 5-star building company – Like many others, I chose HALD to build my house due to the 5-star reviews that I had read on the internet, and I was not disappointed. From the get-go, the team at HALD went above and beyond to ensure that I got the house I wanted and that the planning and construction process ran smoothly. I have been in my house for twelve months now and I… Read more

couldn't be happier.

From the outset, the team at HALD, led by Doug in the office, showed their extreme competence and professionalism as they led me through the process of working out exactly what I wanted, and more to the point, what would work on my specific block of land. Doug very patiently helped me through the painstaking process of picking out all of the details and they were able to adapt the house plans to fit my very specific needs (the footprint of the house was basically the same as in the plans, but the inside rooms were switched around giving me a self-contained granny flat downstairs and the main house upstairs). Doug also gave me so much useful advice and his help was invaluable in this planning phase. HALD is also transparent about the costs, and the quote I received was exactly what I paid except for a couple of very minor additions which I made throughout the building process (these were optional extras including a couple of lights and a privacy screen on my back deck).

The whole planning phase was efficiently dealt with over a period of a few months, and then Doug handed over to Glen who oversaw the construction of my house. Once again, the competence and knowledge of Glen and his team of trades people was apparent. Throughout the build I was regularly informed about the progress of the build, and Glen was readily available to answer any questions I had. It was quite exciting seeing all the planning come together, and I was impressed by the quality of the workmanship. The trades people that I encountered were all extremely passionate about their work and took time and care to ensure that they maintained high standards. The build remained on schedule the whole time, and the house was even ready a couple of weeks early which meant I could move in just before Christmas.

As with any construction, there were a few hiccups along the way, but these were dealt with so efficiently and competently by HALD that I can hardly even remember what they were.

I thoroughly recommend HALD to anyone wanting to build a house. Not only will you get a high-quality, well-built house in which to live, but you will also have a company that are very pleasant to deal with and make the process relatively painless and seemingly smooth. I really feel that Doug and Glen go above and beyond to make sure that the end product is one that is going to be suitable for their clients. It seems like they are more interested in providing a quality service and building outstanding homes than they are concerned about making money. Thank you so much HALD for building my house and making the process so painless. If I ever build another house, I will definitely be using HALD!

Professional, honest - best house on the street! – We are writing this review as choosing a builder to build your home is taking a huge leap of faith. We relied on these reviews to help make our decision, so it's only fair we pass on our experience. To give some insight - our project was a knock down rebuild and the existing block is on a slope. This caused some troubles / problems for builders… Read more

who don't have the skills & experience to build on sloping blocks and just want to build houses on flat blocks. Not the case for HALD.

We built our "forever home" with HALD. My first interaction was with Doug who from the very outset left a very good impression, but as we had drafted our own house plans we decided to go with another builder. It was a decision that cost us about 8 months in our build process and some more $$$ as their sales team promised the world and delivered nothing. After 4 months they stopped returning calls so we called a family home build crisis meeting and decided to call Doug again. The rest is history. Doug identified our plans weren't too dissimilar to the Flinders series (332 plus 2 rear decks) and once we established that we could alter internal plans we worked with HALD to design a home that delivered everything we wanted/needed. In fact the Flinders plans were better than our bespoke drafted plans as the internal staircase is now in the middle of the house and not up one end and the external facade - we went with the beach - is impressive.

Doug was upfront, knowledgeable and professional. From re-engaging in late Feb, construction started in early August - only 5 months! This included starting the design process all the way through to colour selection to council approval etc. This also involved working through the issues that the sewer, existing retaining walls and the buried fill found in the back yard all threw up at us. Everything was upfront, transparent - nothing hidden. (The build itself was delivered within the specified contract time (plus the 3 weeks over Christmas)). Awesome. The building process (for people like us not in the building game) is very daunting, so you need builders you can trust. You can trust Doug and Glen.

During the build Glen was always contactable, professional and easy to communicate with. There will always be speed bumps and unforeseeable hiccups on any project but it's the way these are handled and dealt with that is the big difference. Really appreciated the insights from Jeff the electrician as well - its a small thing but one of my favorite items is the sensor light in the walk-in pantry - which was Jeff's suggestion!

We love our new house. We really love our new house.

We can now see why customers give great HALD reviews. Doug and Glen they know their stuff and treat their customers with respect. From our own experiences (and other stories we have heard) this seems to be reasonably rare thing in the house building game. We are sorry we didn't engage with Doug from the get-go, but each build takes you on your own journey. We are just very glad we did decide on HALD and would highly recommend HALD for any new project home build.

Amazing home, professional service and build – We have been living in our House and Land Design built home for just over 6 months now and we could not be happier. As first home owners looking to build our dream home we ecstatic with our home and look forward to living in it for a very long time. As this property was going to be the house we would call home for potentially the rest of our lives… Read more

we needed to make sure we found the design and builder that could provide us with our dream home. We were in no rush and spent many days going to display homes and researching for what was suitable for us. We had a rough idea of a house design in mind and came across the flinders 332 design of house and land design which was very similar to what we had in mind. The staff at house and land were so professional and helpful from the first time we made contact all the way through the process. We found Doug especially helpful during the planning phase with his excellent knowledge around regulations and experience in dealing with council and other regulators and was always accommodating to any questions or queries we had. Mark was terrific in the design process and helped us modify the design to get features that we wanted added and the extra touches we wanted. During the build Glen was amazing, he always kept us updated with the progress and double checked with us and sought our opinion on any matters during the construction. The constant communication and feedback meant that we always felt very much a part of the whole process and were being included every step of the way. What I really appreciated most was their professionalism and honesty, if something was not possible or is a service they do not provide they were upfront straight away, so when it came to the total cost there were no surprise costs or additional expenses we were unaware of. Not only the people I mentioned above who we dealt with through most of the process but their office staff were always polite and prompt replying to us as soon as possible or getting the relevant person to contact us who could attend to our queries. I would definitely recommend House and Land Design to anybody looking to build a new home. We love our home so much and I am confident we made the right choice in builders. I cannot see us living anywhere else for a long time, but if we do ever build again, even as an investment property I would definitely us House and Land Design again. Thank you to all the staff at House and Land Design who were involved in helping us build our dream home, we could not be happier.

Thank you so much – We would like to take this opportunity to thank House and Land Design for all their effort and support in building our beautiful home, we could not be happier with our new home and the experience working with HALD. When we started looking to build our dream home, we visited many display villages to decide on what type of home we wanted and who we… Read more

would choose to build with. We had heard many stories of building in the past so we knew this was the most important step in our journey. After many different visits, we decided to start reviewing each of the builders individually for customer feedback. This is where we found House and Land Design. They had outstanding reviews.

From there we had an amazing experience throughout our project and would like to thank Glen and Doug for all the assistance and effort to help design and build our perfect home. The service we received was above and beyond all expectation. We would also like to thank all of the team who worked on our project. They have all done an exceptional job and should be very proud of their work.

We would recommend anyone who is looking to build to at least have a talk with HALD. We have already recommended them countless times and will continue to do so in the future. We would hope anyone who wants to build a new home will have the same seamless journey that we were blessed with.

Thanks so much guys.

Dream come true!! – When you sleep you dream…when you wake up you work hard to make your dreams come true… House and Land Design played a very crucial part in making our dream come true!! Upon looking at the great reviews and a 5 start rating, we have contacted House and Land. Being first home buyers we were totally naïve. While we were still looking for a piece… Read more

of land, we started contacting builders for quotations. Most of the builders we approached provided us with a range of plans and respective prices but House and Land went the extra mile providing some highly valuable advise about the additional costs that would be involved (sloping land, soil class, noise considerations etc.) which were priceless. There were times when Doug went the extra mile providing advice after hours. All free of cost and at no obligation to engage them as the builders. Thanks to House and Land we did not end up buying some parcels that we were really keen on which would have incurred a lot of additional costs which would have gone beyond our budget. After going through several quotations from various builders (including the highly popular ones), we found that we were getting the best value for our money with House and Land and so have signed up a contract with them. We had tons of queries and questions before and during the construction and both Doug and Glen were extremely patient.

Attitude is everything!!! We just fell for it. The construction went absolutely smoothly with no hiccups at all and the house was handed over well ahead of schedule! There was never an issue with communication and Glen the project leader was always available for a quick conversation. They have a great team. No matter which Tradie you speak to all you hear is “oh Doug?...I have known him for 15yrs.” another “known Doug for 35 years” they are like a family…everybody so professional and positive and easy to work with!! Each and every tradie was an expert in his trade.

I heard many stories from friends who built with other builders and not one without a mess up or additional costs. All I hear is building a house is so stressful. Not for us! We are so glad we choose to build with HALD. They have the most practical and affordable designs.

It has been 8 months since we moved into our new home and are absolutely enjoy it. Thanks to the team at HALD!

Highly Efficient Team and Workmanship Second to None – From the initial contact to the handover of the house, we have received an absolutely five star services and craftsmanship with fast construction time frame. We have initially contact Doug at House and Land Design a year before our land was registered. Doug gave us good suggestions and sent us many versions of designs. There was no sales pitch… Read more

but solid advice instead. We had to completely redraw our plan around the time our land was registered, and made numerous changes to the plan afterwards. Doug and Matt the draftsperson were so patient and helpful. Doug and I exchanged perhaps hundreds of emails with my endless requirements, and due to the time constraint, he even sacrificed his weekends to help us to get the project done. Matt gave us a lot of good advice in terms of design, and always got back to us promptly. As it is a complete custom plan, he designed many façade options for us and went out of his ways to draw internal elevations that are not required just to help us visualise our house.

During the construction, our supervisor Glen is the best site manager we have ever seen. He was so approachable and knowledgeable, always one phone call away. The whole project was running smoothly like a clock. There were rarely mistakes. Any concerns were addressed promptly. Glen definitely has an eye for details, and we trust his expertise. He met us on site weekly, updated us with the progress, answered any question we had and gave us many valuable advice.

As a person working in the building industry, I can confidently say their workmanship is second to none. My Family has been in the building industry forever and HALD tradies impressed all of us. As a small builder, they use the same team all the time and thus their quality control was amazing.

Special thanks to Mick the electrician who was very helpful and knowledgeable and to Aaron the tiler, Neil the painter and the brick layers. I have seen so many display homes, and their workmanship was perhaps the best I have ever seen. Also a big thank you to Clyde the concreter who did a wonderful job to our driveway, and Garry the plumber who was very helpful and accommodating. It is worth mentioning is HALD perhaps has the best carpenters in town. Our appreciation also goes to Kristy the estimating girl and Loreen the accountant. They were very helpful and accommodating throughout the whole process.

We are thinking to build our next house with them!

Professional, Quality and Trustworthy Builder – Highly Recommend – The whole experience with House and Land Design P/L has been extremely professional from the very beginning to when we moved into our beautiful home two months ago, to now. The workmanship and fittings are of premium quality and exceed anything we have seen by other builders. What makes House and Land Design stand out from the rest is their… Read more

honesty and transparency at every stage of the build.

You have the luxury of dealing directly with the sub-contractor for any extra upgrades so you’re not stuck or bound by any fixed contract.

Doug, Glen and the team have been very helpful and accommodating to the constant changes to our original design and nothing was ever too much trouble.

The build was managed by Glen, a very competent supervisor who always kept us up to date and communicated directly with us. Everything was always on schedule and Glen and the team always managed to go above and beyond our expectations. It was a real pleasure to work with Glen and the team.

The best thing about our home is that, upon completion, we moved straight in with a completed driveway, security screens and clothes line. Everything is included throughout. I highly recommend House and Land Design as their management was second to none. They are honest, have great attention to detail, and their high standards and service are just fantastic.

Thank you Doug and Glen for making building our home experience so wonderful.

Best Builder - They don't realise how good they are – House and Land Design (HALD) built our home after we demolished our original house. We are extremely happy with our new home, thanks to HALD. We highly recommend HALD to anyone considering building a new home. HALD design exceeded our expectations and there are 9 reasons why we recommend HALD: 1. Glen and Doug are easy people to work with.… Read more

They have an excellent practical approach to providing the home owner with a home that meets their requirements and expectations. They are extremely knowledgeable and we valued their opinions. Having Doug manage the design and contract stage and then having Glen manage construction worked extremely well. We don’t think they realise how good they are.

2. Right from the start we felt like Glen and Doug were personally engaged in providing the house we wished for. When it came time to look at minor defects to be corrected before handover we busily went around putting dots on things we thought needed fixing. Glen then came in and put 3 times as many dots for touch-ups to meet his standard.

3. Once construction started there were no variations to the price. Minor changes were covered in the original price. Glen delivered solutions rather than invoices for variations.

4. We were able to have a custom designed house at a project home builder price, which is a reflection of their excellent supplier sourcing, given they don’t have the bulk buying benefit of the larger project home builders.

5. HALD introduced us to the major trades working on our home and enabled us to discuss directly with the trades specific requirements, (eg: location of power points, tile patterns, tap locations etc.)

6. The trades engaged by HALD were friendly and professional. Most had been working for HALD for 5 or more years. We rebuilt in an existing residential area (cul-de-sac) and they were mindful of the neighbours. There were no issues raised by the neighbours re noise, parking, dust etc.

7. Glen's management of materials being delivered to site was exceptional. Materials turned up the day before it was required so there was no accumulation of materials on site. The site was also kept very clean. All waste was put in a fenced area and taken away when full.

8. For some extras that we wanted (extra power points, internet cabling, extra pantry shelving etc) HALD were happy with us to talk directly with the trades, rather than raising variations that would have attracted an administration fee.

9. Our daughter had built her first home with a major project home builder just 9 months before we started our rebuild. Although they did a good job, by comparison, HALD were excellent. The difference was in the ease of the build and the attention to detail and quality, during both design and construction. The cost per square metre was similar.

We are very happy with our new home and Glen and Doug are always welcomed visitors, as friends. Also, to all those who worked behind the scenes from the design team to administration, thank you very much.

Best Builder - they listen and do what they say they will do – We were really impressed with the level of professionalism and care from the HALD team. The process was really smooth and everyone at HALD were really helpful, patient with many changes that we requested. our house was a modified version of their Condamine 330. Doug was very knowledgeable, he helped us in designed a dual living split level house… Read more

the house to suit the sloping land.

HALD delivered the house ahead of time as we were pressed by time from the bank approval process. Glen our building supervisor is the Best Building supervisor we have ever dealt with. He put a great deal of efforts to make sure our house finish on time to meet the bank timetable, we really appreciate Glen's and everyone at HALD team for their fantastic job.

HALD team always listen and answer all of our questions during the construction and they do what they said they will do.

We also noticed that HALD have a great team of tradies that have been working in partnership with them. We can’t recommend HALD highly enough and would definitely build with them again.

Great experience for our first build – We came to HALD as first time builders. We had done renovations in the past but had little experience with the whole process you need to undertake to get a house out of the ground. Our draftsman recommended HALD to us for their build quality and great pricing.They gave us lots of suggestions even before we had chosen them as our builders. They… Read more

kept us informed throughout the whole build process and were happy to answer any questions we had. We are extremely happy with the end product. We had a great experience with HALD and would definitely build with them again.

Amazing Builders – From the word go Doug wasn't interested in if we built through him or not, he was only interesting in helping out as best as possible. It was because of this attitude and help that we chose to build though HALD and I'm glad we did! I ended up building one of the biggest houses that HALD had taken on at the point in time. Doug was more than… Read more

happy to let me use my own design I created and all the changes that went with it. The build size ended up being close to 42m2. I created a dual living house that was separated by a triple garage. It included 2 kitchens. Doug was extremely knowledgeable with the details of how to design it as a single, joint house so it met all council criteria.

The workmanship and build quality was amazing, I can barely fault anything inside or outside the house and that is extremely rare, especially with a house this size and detail.

Doug and HALD were more than accommodating with all the extras we decided to include along the way and during the build. Doug was happy for us to redo our entire lighting and electrical plans and also for us to use our own telstra employee to do all our data and antenna points throughout the house. I ended up putting about 60 data points and 20+ antenna points in the house. We also ended up supplying all our own LED lights aswell as the fans we desired. We also ran all our own HDMI cables and speaker wires in the media/lounge rooms for wall mounted TVs and surround sound speakers.

There were complications my partner and myself ran into with the house we were renting and the owners selling it and wanting us out before the build time allocated for building our house. Doug and all his crew helped us to the best of their abilities and managed to get our house finished in the time we had remaining. This also required his workers to work during the Christmas period to get this done.

I highly recommend Doug and HALD to everybody who reads this review and without a doubt will always choose to build with HALD if the opportunity arises again.

Amazing Experience! – We had heard all the stories about how the building experience is such a drama. Well our experience was AMAZING. We were recommended to use HALD by a close friend who had used them when their sister had recommended them after using them. They both said the same thing. Nothing was a drama. And this was so true. We needed a house that had a… Read more

completely separate living area for my elderly mum. She needed to have her own space and be able to make a simple meal but have her main meal with us.

After we came up with our plan HALD came up with a much better plan that is working beautifully.

The whole process with HALD from the first email right thru to after handover where a couple of things needed a little tweak was not a problem.

All the tradespeople were great and gave some wonderful suggestions which have been fabulous.

We can’t recommend HALD highly enough. They made a huge emotional and financial decision so much easier.

Thank you to everyone at HALD. Doug and Glen - you guys are the best.

5 Star Builder - All good!!! – We had great experience with H.A.L.D team! All process was very smooth and no hidden cost from first to last. 1. Consulting- We wanted have our own design of the House. I sent at least 100+ email and always replied. (English is my second language but it was ok. H.A.L.D knew what customer wanted such a communication with Customer and service.) 2.… Read more

Building- All trade crew was very friendly and tidy. (H.A.L.D built 45sqm Two story house for us with no worries. ^^) 3. Hand over- We got the key on date as H.A.L.D planned. We could manage moving in and out date easily. (It was important the building finish and hand over the key on time as we planned because we moved from overseas and had few containers) 4. After handover- There were minor issues but Manager of H.A.L.D solved the issues as fast as he can. Me and my family very appreciated to House and Land Design team. We have been living 2years now and feel very comfort and confident.

Happy customers – We first contacted HALD around 2012 through a google search and subsequently these reviews. After going through several months of design planning and lots of questions we were let down by our bank and had to hold off with the build. Doug at HALD was completely understanding throughout this. 3 years down the track and we contacted HALD again… Read more

and started from where we left off.

As of october 2016 we've ended up with a brilliant house with a smooth building experience to boot. As other reviewers have mentioned, nothing was ever a problem and everyone at HALD, right down to the tv aerial installer were really easy to deal with and very professional.

A couple of the main reasons we chose to go with HALD was price, their willingness to take on a section that was narrow and sloping, and most importantly, how (Doug) dealt with our never ending questions and requests.

Both Doug and Glen go out of their ways to give you time out of their day and offer honest advice on decisions about the build.

We never felt like we were being pushed into upgrading or going for more expensive options, if anything the opposite.

We have no hesitation in recommending them to anyone looking to build, especially if you have a block that is not your standard flat, square block.

Thanks to everyone at House and Land Design!

GREAT BUILD, GREAT PEOPLE, GREAT HOME – Our family has just built again with House and Land Design. We have been thrilled with the whole experience. From consultancy, through to handover, House and Land Design have been fantastic. There were very few problems, any of which were resolved happily and immediately. The professionalism of our Construction Manager Glenn Piggins was… Read more

outstanding. So polite and obliging, only too happy to offer the best opinion and advice. All trades were of the highest quality. The ongoing customer servicer also is very efficient. All in al - great planning, met our budget and excellent finish. Our home is quite large and not a simple design, but was adapted from one of House and Land Design's basic designs, and then adapted to our needs and budget.

The whole family are thrilled with the result, and we cannot recommend House and Land Design highly enough.

David and Diane Roberts

Biggera Bliss :-) – I spent a good 12-24 months reviewing builders before I approached anyone, and came across House and Land Design, they really stuck out from the crowd with distinct difference in there reviews, One of the only companies I came across that actually had people coming back to build there 2nd and 3rd houses with the same company. I approached House… Read more

and land design and we spent some time detailing a house that would accommodate for all my needs. And found there approach to be very straight forward, extremely detailed and most of all practical to my needs. I have recently had 5 rounds of spinal surgery and face the prospect of being in a wheel chair at some point, HALD have been able to pre design a lot of features into the house to accommodate my needs now and well into the future. From the start of design it wasn't long before a high level of trust was developed between myself and the sales team, and as time drew on I felt extremely confident with my choice of companies.

I could not recommend this team high enough. Five star all the way ....

The build quality of my house is second to none, I have a few friends that are tradies and they have all stopped out the front to commented that the brick work on my house is the best they have ever seen, very sharp.

And I must say I could not have had a better site supervisor he was always at hand when needed and at one point he stepped above and beyond his duties to ensure the house was perfect for me and no delay where encountered.

The quality and professionalism of all contractors was impressive, and the fact that the guys know each other and are willing to help and assist each other during construction was a blessing.

Overall I encountered only one days delay with a sick tradie due to the flu, Unheard of...That was it, Due to the great pre planning of House and Land Design there was no delays with materials or mistakes with plans, Nothing, It ran as smooth as Swiss watch start to hand over date.. :-) I felt very at ease knowing why house was in great hands, The team really treated it with a lot of pride as it was there own house. Extremely impressed

And to top it all off they finished my house before schedule :-) impressive

If I ever had to build a house again I would not hesitate to call House and Land Design at the drop of a hat. Again I could not recommend this company highly enough, Great product, great service and after through life support is second to none, they certainly take great care and have great pride in there product. < Very trustworthy people. :-) best value for money I have ever spent :-) I am very proud of my new house in Biggera Waters QLD, nicest looking house in the street , Lol, I've now named it Biggera Bliss

A Dream Build!! – We engaged House and Land Design to build a 2 storey split level home in 2014/2015. We had a sloping block so needed something that best suited our land and our building envelope. We were given a basic layout then we completely redesigned the home inside and out. We were guided along the way and nothing was ever a problem. And we are… Read more

absolutely in love with our new home. We could not have asked for an easier, hassle free build with a great team working behind the scenes to ensure everything ran smoothly. We were always kept informed at what stage our build was at, the lines of communication were always kept open. So a huge thank you to Glen and Doug for a dream build. We highly recommend the team at House and Land Design!!

Couldn't be happier with our new home – From start to finish we received honest open communication, no hidden costs or extras. Friendly staff who follow through on their promises. Delivered in the time frames given, we were happy at every stage. We love our new split level home in Elanora, it is beautiful, we would use House Land and Design again in the future. We thoroughly recommend HALD.

Builders who take pride in what they build! – House and Land built a 2-storey investment property for us at Pacific Pines in 2006. We chose them as we'd bought an incredibly steep block and heard that they could build a home on it without any fuss. Their knowledge and customer service is second to none and we felt confident with them all along. You don't just deal with a salesperson - you… Read more

talk with the builder. There were no dramas throughout the build and we had the home tenanted since it was completed. Recently our Property Manager reported that there may be a structural issue with the home as floor tiles kept lifting and cracking (first reported in 2011). Even though the home was out of its warranty period, Doug took ownership of the issue and provided reassurance that they would sort out the problem. We are so grateful to House and Land for being such an honorable builder and standing behind the great value for money homes that they build. We know from personal experience that this is not the same with all builders. We thoroughly recommend House and and Land to you!

HALD 5 Star Service all the way – We had House and Land Design build us an Endeavour 32 on our sloping block on the Gold Coast. We had many changes to the original design to make it work on our block of land, the way it was facing and the needs of our family. HALD were extremely patient in the process and at no time pressured us to go one way or the other, they just wanted to… Read more

make sure the design was what we wanted.

During the build, Glen and the boys were all wonderful in responding to our endless questions and requests for further information. All the tradesmen were very approachable and willing to assist in any way. Glen Piggins (Building Manager) went above and beyond in his capacity to ensure that the build went seamlessly, keeping the lines of communication open, always turning up to site meetings when promised and doing everything he could to make sure our home was as perfect as promised.

Would recommend HALD to anyone wanting to build a new home.