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HouseProud Cleaning

HouseProud Cleaning

NSW, QLD, VIC, Melbourne, etc... (See All)
4.1 from 242 reviews · View Statistics
See the Best House Cleaning Services in 2022 as rated by Australians on ProductReview.com.au.
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Reviews

  • Rates and Fees
    1.0 (7)
  • Job Satisfaction
    1.3 (7)
  • Timeliness
    1.1 (7)
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Dave T.
Dave T.Sydney Surrounds, NSW

Wouldn't know what clean was

published

When these guys came to do a vacate clean on a 2 bed house for $880 in Kurrajong I could tell they did do any cleaning, the whole house was filthy, grease and food in the kitchen, carpet with 10mm of build up on them, windows filthy, light fittings with black dirt on them, wall with marks on them, + + + + . Called then back three times still no better and house filthy. DONT USE THESE GUYS

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Fantastic Cleaning Service

published

I booked a deep clean and steam clean of carpets for my move in and I was so happy with the outcome! I have a large property and everything was spotless. Definitely a great service to use for your home clean.

  • Incentivised Review No
HouseProud Cleaning
HouseproudCleaningHouseProud CleaningSend a private message

Hi Dee, Thank you for your positive review. We are very happy that the service provided was in-line with the high standards that we expect from our Franchisees. Best wishes, Houseproud Cleaning

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Berjj
BerjjSydney, NSW

Get some other professional company if you want a deep clean, Good for General cleaning.

published
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Kav and Shey Jay
Kav and Shey JaySydney, NSW

WEDDING RINGS STOLEN - head office ignored complaint.

published

We’ve used Jignesh Prajapati twice to clean our house.

On the second occasion my wedding ring and engagement ring were stolen from my underwear drawer. I put these there only 5 minutes before the cleaners came, when we returned they were gone. I reported the complaint to head office, they were condescending and suggested I had mindlessly lost them. They said HR would call me back, two months later nothing. It’s reported to police.

The clean itself was fine, few things we needed to follow up. Prices look cheap until your sentimental and expensive jewellery are stolen.

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Horrible experience; asked them to leave after 1hr

published

Sholyman promised cleaning to the standard of a five star hotel and what we got was anything but. Within 5 minutes he decided to use the toilet himself, derailed the toilet door, wore my wife’s bathroom slippers and walked across the carpeted areas in those wet slippers and then when asked to clean the soap dish in the bathroom said that this was not included in a full bathroom clean. At this point, we told him to leave. We do not recommend anyone using this service.

  • Incentivised Review No
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DeeK
DeeKSouth East Queensland, QLD
  • 7 reviews
  • 8 likes

6 days later and still no contact

published

I completed an online form and received an automated email stating someone would connect with me soon. Six days later and I’m still waiting. Time to move on to someone who actually wants my business. How can I trust a company to do the right thing when they can’t even communicate at the beginning of the process?

  • Timeliness
  • Incentivised Review No
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Kevin
KevinSydney, NSW

Disappointed

published

I booked a deep clean with Jignesh Prajapati at Jordan Springs for a house inspection and got nothing close to a deep clean. I had to go over all of it and clean it myself. They will only wipe lightly over a surface.. very lazy. I messaged him the next day to tell him this and he didn't reply. And they are the most expensive. Just for a small bathroom and a kitchen They charged $260. Rip off's! And it wasn't that hard to clean properly as the house is only 2 years old. Stay away from this service.

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Mel
MelSouth East Queensland, QLD

Do not recommend

published

Stay away from this company! Biggest scam, I requested a 5 hour spring clean, cleaners only wiped a few surfaces. Did not do what was included. Have been fighting this company for close to 2 months as the head office is unresponsive.
Terrible service terrible cleaning terrible everything

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Kale R
Kale RSydney, NSW
  • 2 reviews

Terrible

published

Booked a deep clean even though it was the most expensive quote due to their 4.8 star reviews. Worst clean I have ever had done. Dust everywhere. Floors had marks all over them. Didn’t even move the TVs to clean. Taps still had water marks all over them. It was terrible. I spent all night re-cleaning the house for my inspection today.

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Jean
JeanSydney, NSW

Incomplete DEEP CLEAN

published

We ordered a deep clean with the representative and booked in a date, it was a agreed that a very thorough clean was to be done and the price matched the job for $545.
We returned to the house ready to move in after the clean to find only the bathrooms and windows cleaned, all the floors not touched and we had to the spend our first night cleaning the house after the professional cleaners had supposedly done the job.
Very disappointed in the job

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  • Job Satisfaction
  • Incentivised Review No
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Bad behaviour

published

They came for quote once than I booked them. As per conversation deal was $200
They give me time after one month.I took day off from work stay at home. Guy come in and said to me he clean this that if I m happy he will do otherwise he leave.basically he wants to do nothing only bathroom & kitchen cupboard and oven front, he don’t wanna clean inside of oven or anything. I ask him to clean three light in kitchen he said I have to pay extra. Oven inside extra this extra that extra
Finally he leave my place without cleanup
What a terrible company is
I suggest everyone pls don’t even call this stupid people
I got people from same company Harrington park Shila and his husband

  • Incentivised Review No
HouseProud Cleaning
Houseproud C.HouseProud CleaningSend a private message

Hi Mohammad, We are really sorry to hear your feedback. We take customer satisfaction very seriously and we would like to resolve this matter for you. Please email enquiries@houseproudcleaning.com.au. Looking forward to hearing from you.

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Corenne E.
Corenne E.Hunter Region, NSW

Attention to Detail

published

Great, respectful, and reliable service. Fantastic attention to detail such as cleaning behind couches regularly. Regular communication was excellent. Ive already past on details to other and definately recommend to family and friends.

  • Incentivised Review No
HouseProud Cleaning
Houseproud C.HouseProud CleaningSend a private message

Thank you for that awesome review Corenne, we are so glad to hear that you are happy with our services.

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Ballav P.
Ballav P.Sydney, NSW

Perfection

published

Top notch quality service.Mandy and his team were exceptionally good.Thank you guys for your excellent service.I will definitely use your service in near future.Keep the good work.Thank you ince again.

  • Incentivised Review No
HouseProud Cleaning
Houseproud C.HouseProud CleaningSend a private message

Thank you for that awesome review Ballav, we are so glad to hear that you are happy with our services. Well done Mandy and team and keep up the good work.

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Overpriced, didn't really deliver any results.

published

Hired to deep clean an already clean house for staging. Nice people, didn't clean anything well except fridge. Left chemicals throughout oven. Charged a lot for average to poor job.

  • Incentivised Review No
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Jane
JanePerth, WA
  • 2 reviews

Sustained excellence at a great price.

published

Paul and his team have been cleaning our house fortnightly for a few years. We have had a few different cleaners and they have all been very good to exceptional. Highly recommend.

  • Incentivised Review No
HouseProud Cleaning
Houseproud C.HouseProud CleaningSend a private message

Thank you for that awesome review Jane, we are so glad to hear that you are happy with our services. Well done Paul and team and keep up the good work.

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Questions & Answers

BROKE MUM
BROKE MUMasked
NSW, Sydney

Do you use your own vacuum cleaner? I'm very unlucky when it comes to them. What if I only want 3 areas cleaned. Bathroom, kitchen and balcony?

1 answer
Richard Wallwork
Richard Wallwork

Houseproud cleaners use their own vaccum cleaners. It's covered in their costs and they use it in all areas of the house.

Terri T.
Terri T.asked
NSW, Central Coast

Could you g8ive me a quote

1 answer
HouseProud Cleaning
Houseproud C.HouseProud CleaningSend a private message

Hi Terri, Thank you for your enquiry, please contact us on 1300 880 198 or visit our Website www.houseproud.com.au and submit a get quote request form.
Regards
Houseproud Customer Service Team

Greg
Gregasked
HouseProud Cleaning

hi Houseproud, what happened with your facebook fan page?

No answers
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