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HouseProud Cleaning

HouseProud Cleaning

NSW, QLD, VIC, Melbourne, etc...
4.2 from 217 reviews

Reviews

(160)
(12)
(4)
(7)
(34)

Reviewer Photos & Videos

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Katie

KatieSydney, NSW

  • 2 reviews

Would not recommend

published
  • +2
2 comments
HouseProud Cleaning
Houseproud CleaningHouseProud Cleaning
HouseProud Cleaning
Houseproud CleaningHouseProud Cleaning

Dear Katie, I understand we haven't heard from you regarding this matter. If can give us your contact details we can get things moving for you. Please contact us on 1300 880 198. Looking forward to hearing from you. Maria


Sammy B.

Sammy B.

  • 2 reviews

So so disappointed...

published
  • +9
2 comments
HouseProud Cleaning
Houseproud CleaningHouseProud Cleaning
HouseProud Cleaning
Houseproud CleaningHouseProud Cleaning

Dear Sammy, I understand we haven't heard from you regarding this matter. If can give us your contact details we can get things moving for you. Please contact us on 1300 880 198. Looking forward to hearing from you. Maria

Unsatisfactory and disappointing

published

A very expensive and disappointing experience with poor communication, unprofessional service and average cleaning. Arrival was one hour late without courteous communication, along with other unsatisfactory and frustrating issues. I would not recommend.

1 comment
HouseProud Cleaning
Houseproud C.HouseProud Cleaning

We are really sorry to hear your feedback. We would like you to call our office on 1300 880 198 to discuss further with our Training Compliance Manager so we can assist this franchise with constructive feedback.

Niki

NikiPerth, WA

Professional clean, very happy with services

published

Cleaned to the standard that I expected from professional cleaners. Very thorough, from dusting annoying horizontal blinds to folding toilet paper ends! Flexible to suit my babies routine and listen to feedback.

3 comments
HouseProud Cleaning
Houseproud C.HouseProud Cleaning

Thank you Niki, for your wonderful feedback. Would love to know which franchisee does your cleaning. Thank you once again.

Niki
Niki

Morley in WA

HouseProud Cleaning
Houseproud C.HouseProud Cleaning

Paul and his team are great. Glad you are happy with the service and thank you for letting us know.


Disappointed

DisappointedSydney, NSW

The. Worst. Cleaners. Ever.

published

They're never on time. They break things (window sashes, kids pottery projects) - and don't tell you. They lie about cleaning, when clearly floors are still dirty and dry (not mopped). They leave the house unlocked and wide open. My house is dirtier than when I first started using Houseproud Cleaners.

5 comments
HouseProud Cleaning
Houseproud C.HouseProud Cleaning

We are really sorry to hear your feedback. We would like you to call our office on 1300 880 198 to discuss further with our Training Compliance Manager so we can assist this franchise with constructive feedback.

Disappointed
Disappointed

I have already gone over this with your company's representative in detail. She told me she was just the administrator and would pass all my feedback to your management - you should refer to your records.

HouseProud Cleaning
Houseproud C.HouseProud Cleaning

Great service, friendly team

published

Darran and his team are great. They are super efficient, extremely friendly and more than happy to accommodate any little extras that may pop up. Would highly recommend them to anyone.

1 comment
HouseProud Cleaning
Houseproud C.HouseProud Cleaning

Thank you for that awesome review Tanzie, we are so glad to hear that you are happy with our services. Well done Darren and keep up the good work.


Sue P

Sue P

  • 2 reviews

Friendly, reliable and care about their work

published

Nick and his team are fantastic. They cleaned our apartment in Lane Cove for 12 months after our son was born. They are reliable, friendly and really care about their work. Although we only employed them for a basic clean, each time they would do something extra like fluff the couch cushions, clean the doors of the kitchen cupboards or clean in under some furniture. It meant that even though we never did a 'deep' clean, things never got out of control.

1 comment
HouseProud Cleaning
Houseproud C.HouseProud Cleaning

Hi Sue, thank you for providing this lovely feedback and we are so pleased to hear how happy you are with the whole service. Well done Nick and team keep up the good work.


Lynne

LynneSydney, NSW

Life is great love love my houseproud cleaners

published

House proud do such a professional job they take pride in their work even down to the points on the toilet roll . Nothing is too much trouble and The products they use makes our home shine ,smell fresh & Clean thank you houseproud for giving me back my weekends .

1 comment
HouseProud Cleaning
Houseproud C.HouseProud Cleaning

Thank you Lynne, for your wonderful feedback. Would love to know which franchisee does your cleaning. Thank you once again.

Great team

published

We have only just started using Houseproud cleaners and are very happy with their service and great teamwork. There is no messing about they just get in and get the job done.
We live on the Central Coast and left messages in 4 different cleaning companies and Darren was the only one who answered our request, so thank you for the great job you are doing for us.

1 comment
HouseProud Cleaning
Houseproud C.HouseProud Cleaning

Thank you for that awesome review Bronny, we are so glad to hear that you are happy with our services. Well done Darren and keep up the good work.

Robyn Burt

Robyn BurtSydney Surrounds, NSW

Great for busy home owners

published

After using Houseproud cleaning for the last 15 years our lovely team retired. We now have Mandy and his partner and they are doing an excellent job. So nice to walk into our home after work and the place is sparkling. Would highly recommend Mandy

1 comment
HouseProud Cleaning
Houseproud C.HouseProud Cleaning

Thank you Robyn for your wonderful feedback. I will pass it on to Mandy and his partner, I am sure they will be thrilled to hear it. Thank you once again.


Alan

AlanSydney, NSW

Pathetic to say the least

published

Called last week for a quote, was told someone would call me back and never heard from anyone. I called again Monday, was told someone would come out between 5:30-6:00 but they didn't show and messaged me at 6:20 to say they're running late and would be leaving an area 45 minutes away shortly.

When I called to say that it's too late and I'd been waiting, instead of a sorry, I got "OK" and hung up on by Dayna, terrible service wouldn't recommend them to anyone.

2 comments
HouseProud Cleaning
Houseproud C.HouseProud Cleaning

We are really sorry to hear your feedback. We would like you to call our office on 1300 880 198 to discuss further with our Training Compliance Manager so we can assist this franchise with constructive feedback.

Alan
Alan

No thanks, Im done wasting more time


Poor Service from Satyak

published

Satyak from HouseProud cleaning is very rude. He doesnt return any phone calls and doesnt communicate well and get back to you. However, just tried a new person from this franchise and so far so good!

1 comment
HouseProud Cleaning
Houseproud CleaningHouseProud Cleaning

We are really sorry to hear your feedback.We would like you to call our office on 1300 880 198 to discuss further with our Training Compliance Manager so we can assist this franchise with constructive feedback.


Tashley

TashleySydney, NSW

Dont waste your time

published

Received quote. Requested date and time well in advance. Had to chase confirmation, not received so cancelled. Very poor communication. Should not be hard to get a yes or no.

1 comment
HouseProud Cleaning
Houseproud CleaningHouseProud Cleaning

We are really sorry to hear your feedback.We would like you to call our office on 1300 880 198 to discuss further with our Training Compliance Manager so we can assist this franchise with constructive feedback.


Mark

MarkSydney, NSW

Steam clean carpet and couches

published

Santa was absolutely fantastic. The cleaning was incredible. And he cleaned by couches and chairs so well - I have expensive fabrics and it was done perfectly. Highly recommend to do this annually. I will be.

1 comment
HouseProud Cleaning
Houseproud CleaningHouseProud Cleaning

Hi Mark, Thank you for your lovely feedback Santa is great and we look forward to helping you again very soon. Regards Houseproud Cleaning

Good Job

published

The young man that cleans our villa is very courteous and does an excellent job all round.
Arrives within the agreed time range (which can vary a bit) and completes the work in an efficient and effective timeframe.

3 comments
HouseProud Cleaning
Houseproud CleaningHouseProud Cleaning

Thank you Richard for your wonderful feedback. Would love to know which franchisee does your cleaning. Thank you once again.

Richard Wallwork
Richard Wallwork

Maria, The Glenhaven franchise does our cleaning. Richard

HouseProud Cleaning
Houseproud CleaningHouseProud Cleaning

Sena and her team are great. Glad you are happy with the service and thank you for letting us know! Cheers

Suzanne

SuzanneSydney, NSW

Very reliable

published

Very reliable each week and take pride in their work. Am happy to work around a sometimes chaotic household. Are able to clean on my preferred day without a fuss.

3 comments
HouseProud Cleaning
Houseproud C.HouseProud Cleaning

Thank you Suzanne for your wonderful feedback. Would love to know which franchisee does your cleaning. Thank you once again.

Suzanne
Suzanne

HouseProud Glenhaven

HouseProud Cleaning
Houseproud CleaningHouseProud Cleaning

Sena and her team are great. Glad you are happy with the service and thank you for letting us know! Cheers


Very good work

published

Mandy and Santa's teams helped us with cleaning + carpet steaming for end of lease. Very professional work. Also their quoting service is well organised, honest and efficient.

Also very responsive communication. Definitely recommend to everyone.

1 comment
HouseProud Cleaning
Houseproud CleaningHouseProud Cleaning

Thank you Jianshu for your wonderful feedback. I will pass it on to Santa and Mandy, I am sure they will be thrilled to hear it. Thank you once again.


PaulH

PaulHSydney, NSW

  • 2 reviews

Great job.

published

A very professional no fuss job. Very price competitive. Live on top floor no lift. Carried equipment to unit without complaint unlike other quotes from bigger players in the industry.

1 comment
HouseProud Cleaning
Houseproud C.HouseProud Cleaning

Hi Paul, Thank you for your lovely feedback and we look forward to helping you again very soon. Regards Houseproud Cleaning


Michele

MicheleAU

  • 2 reviews

Thorough, efficient and convenient

published

Needed a spur of the moment spring clean. Found HouseProud via Google, spoke with Satyak who arranged fast quote which was reasonable. Cleaned same day. Great job, good price and we are very Happy! Will use again.

1 comment
HouseProud Cleaning
Houseproud CleaningHouseProud Cleaning

Thank you Michele for your wonderful feedback. I will pass it on to Satyak and his team, I am sure they will be thrilled to hear it. Thank you once again.


Catherine R.

Catherine R.Sydney, NSW

Terrible end of tenancy clean, I'm now out of pocket

published
1 comment
HouseProud Cleaning
Houseproud C.HouseProud Cleaning

We are really sorry to hear your feedback.We would like you to call our office on 1300 880 198 to discuss further with our Training Compliance Manager so we can assist this franchise with constructive feedback and resolve this issue for you.


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Questions & Answers

Greg

Gregasked

hi Houseproud, what happened with your facebook fan page?

No answers

Emma - jade Engels

Emma - jade Engelsasked

Do you cost more than the over above per hour charge for anything? you see I haven't done this before and my backs killing me latley

3 answers
Mr unsatisfied
Mr unsatisfied

Wish I understood this question to answer it?

HouseProud Cleaning
Houseproud C.HouseProud Cleaning

?

HouseProud Cleaning
Houseproud CleaningHouseProud Cleaning

Sorry this was so long ago, No one seems to have gotten back to you.


Get an answer from our members and HouseProud Cleaning representatives

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