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When these guys came to do a vacate clean on a 2 bed house for $880 in Kurrajong I could tell they did do any cleaning, the whole house was filthy, grease and food in the kitchen, carpet with 10mm of build up on them, windows filthy, light fittings with black dirt on them, wall with marks on them, + + + + . Called then back three times still no better and house filthy. DONT USE THESE GUYS
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I booked a deep clean and steam clean of carpets for my move in and I was so happy with the outcome! I have a large property and everything was spotless. Definitely a great service to use for your home clean.
- Incentivised Review No
Hi Dee, Thank you for your positive review. We are very happy that the service provided was in-line with the high standards that we expect from our Franchisees. Best wishes, Houseproud Cleaning
- NSW, Sydney
- Verified
Get some other professional company if you want a deep clean, Good for General cleaning.
We booked deep move in for our new house and move out cleaning for our rental flat. The carpets were cleaned amazingly by Marco which we are very happy. But on the other hand Jignesh did the other cleaning. He did an overall good job. But if we ask him to deep clean in areas with tough stains then his first answer is 'NO' and reason is that the tiles will fade or paint will go or nets will get damaged. He did not clean few places saying he missed it or it will get damaged, Our flat owner was extremely upset with his cleaning. He had to chase hi...
Read morem to use bleach to clean certain areas and he was lazy saying the tiles will fade but later agreed to give a try and Boom the dirt is gone. Again he missed to do full cleaning on the day and came after 2 weeks to do the missed ones. He charged $130 for oven, other companies charge $100, but missed to clean it. Finally after after a month he comes and again he was lazy to clean it thoroughly saying the dirt is very tough each time and I had to literally show him each area plus to leave the cleaning liquid for 5 mins and clean it. The oven will definitely have tough stains and so we booked an oven clean. He left the dirt and grease from the oven on the floor and never cleaned it before leaving. We had to literally clean our kitchen that he messed with the oven grease. Charged us over $865 for move in and $377 for move out, which was expensive compared to other companies. Overall their work was satisfactory but will never recommend them for deep and move in and out cleaning.- Rates and Fees
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Hi Berjj, I do apologise for the bad experience you had with our franchisee cleaner.
Houseproud Cleaning takes pride in providing quality service and quality cleaning. This is not what our company w...
We’ve used Jignesh Prajapati twice to clean our house.
On the second occasion my wedding ring and engagement ring were stolen from my underwear drawer. I put these there only 5 minutes before the cleaners came, when we returned they were gone. I reported the complaint to head office, they were condescending and suggested I had mindlessly lost them. They said HR would call me back, two months later nothing. It’s reported to police.
The clean itself was fine, few things we needed to follow up. Prices look cheap until your sentimental and expensive jewellery are stolen.
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Sholyman promised cleaning to the standard of a five star hotel and what we got was anything but. Within 5 minutes he decided to use the toilet himself, derailed the toilet door, wore my wife’s bathroom slippers and walked across the carpeted areas in those wet slippers and then when asked to clean the soap dish in the bathroom said that this was not included in a full bathroom clean. At this point, we told him to leave. We do not recommend anyone using this service.
- Incentivised Review No
- 7 reviews
- 8 likes
I completed an online form and received an automated email stating someone would connect with me soon. Six days later and I’m still waiting. Time to move on to someone who actually wants my business. How can I trust a company to do the right thing when they can’t even communicate at the beginning of the process?
- Timeliness
- Incentivised Review No
I booked a deep clean with Jignesh Prajapati at Jordan Springs for a house inspection and got nothing close to a deep clean. I had to go over all of it and clean it myself. They will only wipe lightly over a surface.. very lazy. I messaged him the next day to tell him this and he didn't reply. And they are the most expensive. Just for a small bathroom and a kitchen They charged $260. Rip off's! And it wasn't that hard to clean properly as the house is only 2 years old. Stay away from this service.
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Stay away from this company! Biggest scam, I requested a 5 hour spring clean, cleaners only wiped a few surfaces. Did not do what was included. Have been fighting this company for close to 2 months as the head office is unresponsive.
Terrible service terrible cleaning terrible everything
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- 2 reviews
Booked a deep clean even though it was the most expensive quote due to their 4.8 star reviews. Worst clean I have ever had done. Dust everywhere. Floors had marks all over them. Didn’t even move the TVs to clean. Taps still had water marks all over them. It was terrible. I spent all night re-cleaning the house for my inspection today.
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Hi Kale, We are really sorry to hear that the clean was not done to your satisfaction. We take customer satisfaction very seriously and we would like to resolve this matter for you. Please email enqui...
Read moreries@houseproudcleaning.com.au with your contact details. Look forward to speaking to you soon.Find out how HouseProud Cleaning compares to other House Cleaning Services
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We ordered a deep clean with the representative and booked in a date, it was a agreed that a very thorough clean was to be done and the price matched the job for $545.
We returned to the house ready to move in after the clean to find only the bathrooms and windows cleaned, all the floors not touched and we had to the spend our first night cleaning the house after the professional cleaners had supposedly done the job.
Very disappointed in the job
- Rates and Fees
- Job Satisfaction
- Incentivised Review No
Hi Jean, We are really sorry to hear that the clean was not done to your satisfaction. We take customer satisfaction very seriously and we would like to resolve this matter for you. Please email enqui...
Read moreries@houseproudcleaning.com.au with your contact details. Look forward to speaking to you soon.They came for quote once than I booked them. As per conversation deal was $200
They give me time after one month.I took day off from work stay at home. Guy come in and said to me he clean this that if I m happy he will do otherwise he leave.basically he wants to do nothing only bathroom & kitchen cupboard and oven front, he don’t wanna clean inside of oven or anything. I ask him to clean three light in kitchen he said I have to pay extra. Oven inside extra this extra that extra
Finally he leave my place without cleanup
What a terrible company is
I suggest everyone pls don’t even call this stupid people
I got people from same company Harrington park Shila and his husband
- Incentivised Review No
Hi Mohammad, We are really sorry to hear your feedback. We take customer satisfaction very seriously and we would like to resolve this matter for you. Please email enquiries@houseproudcleaning.com.au. Looking forward to hearing from you.
Great, respectful, and reliable service. Fantastic attention to detail such as cleaning behind couches regularly. Regular communication was excellent. Ive already past on details to other and definately recommend to family and friends.
- Incentivised Review No
Thank you for that awesome review Corenne, we are so glad to hear that you are happy with our services.
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Top notch quality service.Mandy and his team were exceptionally good.Thank you guys for your excellent service.I will definitely use your service in near future.Keep the good work.Thank you ince again.
- Incentivised Review No
Thank you for that awesome review Ballav, we are so glad to hear that you are happy with our services. Well done Mandy and team and keep up the good work.
Hired to deep clean an already clean house for staging. Nice people, didn't clean anything well except fridge. Left chemicals throughout oven. Charged a lot for average to poor job.
- Incentivised Review No
Hi Paw, We are really sorry to hear that the clean was not done to your satisfaction. We take customer satisfaction very seriously and we would like to resolve this matter for you. Please email enquir...
Read moreies@houseproudcleaning.com.au with your contact details. Look forward to speaking to you soon.- 2 reviews
Paul and his team have been cleaning our house fortnightly for a few years. We have had a few different cleaners and they have all been very good to exceptional. Highly recommend.
- Incentivised Review No
Thank you for that awesome review Jane, we are so glad to hear that you are happy with our services. Well done Paul and team and keep up the good work.
Questions & Answers
Do you use your own vacuum cleaner? I'm very unlucky when it comes to them. What if I only want 3 areas cleaned. Bathroom, kitchen and balcony?
Houseproud cleaners use their own vaccum cleaners. It's covered in their costs and they use it in all areas of the house.
Could you g8ive me a quote
Hi Terri, Thank you for your enquiry, please contact us on 1300 880 198 or visit our Website www.houseproud.com.au and submit a get quote request form.
Regards
Houseproud Customer Service Team
hi Houseproud, what happened with your facebook fan page?
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Details
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Thank you for your feedback, but we understand and by your message in Product Review “the house was old and extremely filthy”. Our cleaners are very experienced and diligent and did their absolute be...
Read morest with the state of the property. Unfortunately, the original quote was not quoted correctly as per information provided was not accurate. Eg. Windows to be cleaned – the information provided was 25 panels. In reality, there were 75 panels to be cleaned on the day. The quote we estimated was for $801, but when arriving at the property to clean, in reality, it should have been around $1500. Unfortunately, this is the difficulty in End of Lease cleans when the rental person is satisfied with the job and said the landlord would be happy they are restricted with budget but then the landlord's expectations are totally different. If you have any questions, please call our office on 1300 880 198.