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Would not recommend
No attention to detail. What i required for an end of lease clean was explained during an in-house quotation. The cleaning crew were 20 minutes late, and spent only 1 hour 10 mins at my place. They left food smears on walls, brown drips down walls after washing windows, window tracks left filthy, dust on skirting boards and through cupboards, interior windows missed altogether, soap scum in shower. When i pointed this out, the cleaner proceeded to walk around the house with a wet dirty rag and wipe a few things quickly. I called [name removed],...who did the quote, and he said sorry the crew need to go to the next job. $360 was the quote for the clean (2 bdr unit, carpets not incl). He took $60 off, still not worth it. They also used up my cleaning products so i then had to go out and buy more to finish their job
- NSW, Sydney
- Verified customer
So so disappointed...
I was initially impressed with [name removed] and a [name removed, they came round and quoted for the work. I told them how particular I am about my floors being clean - white floorboards.
The first clean was average at best. I sent [name removed 38 pictures of hair, rubber bands, food, and other dirt and dust that he had missed from the floor and other surfaces. His response was ‘the initial clean concentrated on cornices, corners of walls, skirtings and tops of paintings’ (all the bits you can’t see) and that he’d ‘given me an extra 45 minute...
Unsatisfactory and disappointing
A very expensive and disappointing experience with poor communication, unprofessional service and average cleaning. Arrival was one hour late without courteous communication, along with other unsatisfactory and frustrating issues. I would not recommend.
Professional clean, very happy with services
Cleaned to the standard that I expected from professional cleaners. Very thorough, from dusting annoying horizontal blinds to folding toilet paper ends! Flexible to suit my babies routine and listen to feedback.
The. Worst. Cleaners. Ever.
They're never on time. They break things (window sashes, kids pottery projects) - and don't tell you. They lie about cleaning, when clearly floors are still dirty and dry (not mopped). They leave the house unlocked and wide open. My house is dirtier than when I first started using Houseproud Cleaners.
Great service, friendly team
Darran and his team are great. They are super efficient, extremely friendly and more than happy to accommodate any little extras that may pop up. Would highly recommend them to anyone.
Friendly, reliable and care about their work
Nick and his team are fantastic. They cleaned our apartment in Lane Cove for 12 months after our son was born. They are reliable, friendly and really care about their work. Although we only employed them for a basic clean, each time they would do something extra like fluff the couch cushions, clean the doors of the kitchen cupboards or clean in under some furniture. It meant that even though we never did a 'deep' clean, things never got out of control.
Life is great love love my houseproud cleaners
House proud do such a professional job they take pride in their work even down to the points on the toilet roll . Nothing is too much trouble and The products they use makes our home shine ,smell fresh & Clean thank you houseproud for giving me back my weekends .
We have only just started using Houseproud cleaners and are very happy with their service and great teamwork. There is no messing about they just get in and get the job done.
We live on the Central Coast and left messages in 4 different cleaning companies and Darren was the only one who answered our request, so thank you for the great job you are doing for us.
Great for busy home owners
After using Houseproud cleaning for the last 15 years our lovely team retired. We now have Mandy and his partner and they are doing an excellent job. So nice to walk into our home after work and the place is sparkling. Would highly recommend Mandy
Pathetic to say the least
Called last week for a quote, was told someone would call me back and never heard from anyone. I called again Monday, was told someone would come out between 5:30-6:00 but they didn't show and messaged me at 6:20 to say they're running late and would be leaving an area 45 minutes away shortly.
When I called to say that it's too late and I'd been waiting, instead of a sorry, I got "OK" and hung up on by Dayna, terrible service wouldn't recommend them to anyone.
Poor Service from Satyak
Satyak from HouseProud cleaning is very rude. He doesnt return any phone calls and doesnt communicate well and get back to you. However, just tried a new person from this franchise and so far so good!
Dont waste your time
Received quote. Requested date and time well in advance. Had to chase confirmation, not received so cancelled. Very poor communication. Should not be hard to get a yes or no.
Steam clean carpet and couches
Santa was absolutely fantastic. The cleaning was incredible. And he cleaned by couches and chairs so well - I have expensive fabrics and it was done perfectly. Highly recommend to do this annually. I will be.
The young man that cleans our villa is very courteous and does an excellent job all round.
Arrives within the agreed time range (which can vary a bit) and completes the work in an efficient and effective timeframe.
Very reliable each week and take pride in their work. Am happy to work around a sometimes chaotic household. Are able to clean on my preferred day without a fuss.
Very good work
Mandy and Santa's teams helped us with cleaning + carpet steaming for end of lease. Very professional work. Also their quoting service is well organised, honest and efficient.
Also very responsive communication. Definitely recommend to everyone.
A very professional no fuss job. Very price competitive. Live on top floor no lift. Carried equipment to unit without complaint unlike other quotes from bigger players in the industry.
Thorough, efficient and convenient
Needed a spur of the moment spring clean. Found HouseProud via Google, spoke with Satyak who arranged fast quote which was reasonable. Cleaned same day. Great job, good price and we are very Happy! Will use again.
Terrible end of tenancy clean, I'm now out of pocket
Asked if the team did an end of tenancy clean, which they said they did. The estate agency was unhappy with the clean and had the HP team come back (showing them the issues). The work was still unsatisfactory so the agent had to bring in their own cleaners to finish the job at our expense.
I raised this with my contact, hoping for some recompense, given they have cleaned weekly for us for 18 months. They only wanted to see pictures of the issues, expecting our agent to return to the property once again and take photos of the problems.
I sai...d that unacceptable is unacceptable, shared the email from the company, and still no offer of recompense after I asked. I'm out of pocket because of your poor work and would never recommend you to anyone.
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Questions & Answers
Do you cost more than the over above per hour charge for anything? you see I haven't done this before and my backs killing me latley
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