We have only just started using Houseproud cleaners and are very happy with their service and great teamwork. There is no messing about they just get in and get the job done.
We live on the Central Coast and left messages in 4 different cleaning companies and Darren was the only one who answered our request, so thank you for the great job you are doing for us.
Great for busy home owners
After using Houseproud cleaning for the last 15 years our lovely team retired. We now have Mandy and his partner and they are doing an excellent job. So nice to walk into our home after work and the place is sparkling. Would highly recommend Mandy
Pathetic to say the least
Called last week for a quote, was told someone would call me back and never heard from anyone. I called again Monday, was told someone would come out between 5:30-6:00 but they didn't show and messaged me at 6:20 to say they're running late and would be leaving an area 45 minutes away shortly.
When I called to say that it's too late and I'd been waiting, instead of a sorry, I got "OK" and hung up on by Dayna, terrible service wouldn't recommend them to anyone.
Poor Service from Satyak
Satyak from HouseProud cleaning is very rude. He doesnt return any phone calls and doesnt communicate well and get back to you. However, just tried a new person from this franchise and so far so good!
Dont waste your time
Received quote. Requested date and time well in advance. Had to chase confirmation, not received so cancelled. Very poor communication. Should not be hard to get a yes or no.
Steam clean carpet and couches
Santa was absolutely fantastic. The cleaning was incredible. And he cleaned by couches and chairs so well - I have expensive fabrics and it was done perfectly. Highly recommend to do this annually. I will be.
The young man that cleans our villa is very courteous and does an excellent job all round.
Arrives within the agreed time range (which can vary a bit) and completes the work in an efficient and effective timeframe.
Very reliable each week and take pride in their work. Am happy to work around a sometimes chaotic household. Are able to clean on my preferred day without a fuss.
Very good work
Mandy and Santa's teams helped us with cleaning + carpet steaming for end of lease. Very professional work. Also their quoting service is well organised, honest and efficient.
Also very responsive communication. Definitely recommend to everyone.
A very professional no fuss job. Very price competitive. Live on top floor no lift. Carried equipment to unit without complaint unlike other quotes from bigger players in the industry.
Thorough, efficient and convenient
Needed a spur of the moment spring clean. Found HouseProud via Google, spoke with Satyak who arranged fast quote which was reasonable. Cleaned same day. Great job, good price and we are very Happy! Will use again.
Terrible end of tenancy clean, I'm now out of pocket
Asked if the team did an end of tenancy clean, which they said they did. The estate agency was unhappy with the clean and had the HP team come back (showing them the issues). The work was still unsatisfactory so the agent had to bring in their own cleaners to finish the job at our expense.
I raised this with my contact, hoping for some recompense, given they have cleaned weekly for us for 18 months. They only wanted to see pictures of the issues, expecting our agent to return to the property once again and take photos of the problems.
I sai...d that unacceptable is unacceptable, shared the email from the company, and still no offer of recompense after I asked. I'm out of pocket because of your poor work and would never recommend you to anyone.
I used HouseProud cleaning services fortnightly in Miranda, NSW. Roshan and his team were amazing! They did a wonderful job and if I had any issues, they addressed them immediately. My family and I had Roshan and his team do an end of lease clean and even the real estate commented that the place was immaculate. Thanks Roshan and staff!!
excellent services by Mac and his team....
Great job had done last week. So much impress about his communicate skills and work order done.. So happy with him. Nice guy
Overcharging for armateur service (HouseProud Camperdown )
We have been a customer for about 2 years and throughout this time our experience with the clean has been less than satisfactory.
Our top issue has been the lack of floor cleaning. The owner has been notified multiple times with regards to evidence that the floor is not mopped or cleaned, such as spider webs, dead roach, and dust and debris on the floor. Wednesday 28 of November 2018 was another example, with the cleaning well below the professional level expected - the floors were not cleaned whatsoever; only the rubbish was taken out, and...master bed made and toilet roll corner folded up. We didnt pay $140 each time for top dressing and the cosmetic stuff - we never requested bed made, toilet roll dressing in the first place. We made every effort to pack up and leave the floors exposed so proper, professional cleaning can be done, and this was not achieved most of the time. One time, cleaner didn't bother to turn up, and we were not notified before, or after. We had to chase them up for an explanation/ On Wednesday 28th of November the following were not complete Down stairs rooms not cleaned ( general grit, dust , hair ) Downstairs Floors not cleaned Downstairs Floors not mopped
We highly recommend Lee!
Lee and her husband are reliable, efficient and do an amazing job for us. We highly recommend them for anyone in the Warners Bay area :)
Average clean for high cost
For the price I do not feel like the quality of work was there. I chose this company because they advertise professional cleaners and did not feel that was the experience we got.
Our "Spring Clean" turned out to be a quick tidy that did not match the description provided in our quote of things "left shining".
Have had better results from cheaper cleaners in the area. Will not be using house proud again.
Cleaning was average, they chipped Art Deco mirror and lied about a out
The cleaning was avaerge...they didn’t clean on top of some of the obvious picture frames, they moved and chipped an Art Deco mirror and refused to admit it. They placed a wet bucket on top of a study chair with light material leaving a watermark. They didn’t clean the light shades. They did a good job of some parts but will never use them again or recommend because they refuse to apologise for what they did wrong.
Friendly and Happy
Wonderful genuine hard-working young women, very happy with this Company and Service provided and happy to recommend this Service. I live an Busy Unit Block and will now be getting my Unit done
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