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HSBC Branches

HSBC Branches

1.3 from 14 reviews

See the Best Banks in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
0
4 star
1
3 star
0
2 star
1
1 star
12

Rachel J.

Rachel J.South East Queensland, QLD

horrible to deal with- blocking cards no reasons

published
Transparency
Customer Service
TopicGeneral Transactions

Apricot

ApricotGreater Melbourne (Inner), VIC

Terrible

published
Transparency
Customer Service
TopicCredit Card Application, General Transactions and Loan Application
disappointing

disappointingPerth, WA

  • 2 reviews
  • 1 like

Find another bank

published
Transparency
Customer Service
homealone

homealoneCanberra 2600, ACT

  • 17 reviews
  • 6 likes
  • Verified customer

Horrible customer service towards new customer who wants to open an account

published
Transparency
Customer Service
TopicNew Account
1 comment
homealone
homealone

We went to ubank instead, 5mins online application, 10 mins in post office to verify the identity, the next day ubank account is fully operational! What a shame, HSBC!


berzy

berzy

  • 6 reviews
  • 2 likes

disgraceful customer service

published

Wish i had read these reviews before i joined HSBC they are all true. presently waiting for a complaint
to be addressed and its impossible to speak to someone who can help. Two weeks now and just
received an email to say sorry another ten business days. The customer service is dire. You have been warned stay clear of this bank.

Transparency
Customer Service
TopicGeneral Transactions and New Account

Lan

Lan

  • 2 reviews

Worst Bank Ever

published
Transparency
Customer Service
TopicATM Experience, General Transactions and New Account

Extremely poor service

published
Transparency
Customer Service
TopicNew Account

Old Woman

Old WomanSydney, NSW

  • 3 reviews
  • 2 likes

Very disappointed for such well build looks but poor service and efficiency

published
Transparency
Customer Service
TopicNew Account
Chris T.

Chris T.Sydney, NSW

HSBC- Loan experience ok but with extremely poor mobile banking and poor branch service

published

Been with HSBC for a couple of years now and decided to close accounts mainly because of the poor internet and mobile platform. Opening an account was easy as, but closing it.. well.. let’s just say it took quite the effort and frustration.. would not recommend using this for day to day banking, just for loans.

Transparency
Customer Service
TopicGeneral Transactions, Loan Application and New Account
Jennifer

JenniferSydney, NSW

Bad service due to staff not able to converse properly

published
Transparency
Customer Service
TopicNew Account

Charlie

CharlieGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Happy Customer

published
Customer Service
TopicCredit Card Application, General Transactions and New Account

NAA

NAA

  • 2 reviews
  • 5 likes

Don't Apply for Credit Card!

published
Customer Service
TopicCredit Card Application

They dont want your business

published

Try to open a online bank account, more than 1000 unrelated questions are asked. get an email later telling me to go to the branch for ID versification. The staff at branch request me to login to my other banks online banking to show them my address and balance. Asked whether i could do it on my phone instead of their computers for safety concern and the answer is no. They then declined my application. HSBC Australia is a joke, they clearly dont want your buisness.

Customer Service
TopicNew Account

luu

luuSydney Surrounds, NSW

bad bad bad

published

if there is a zero mark i will give it 0. never bank with hsbc again because of their rude altitude. i applied an global account online but never get it done properly. went to branch, i am one of two customers but they were telling me no one can serve me due to other customers. but you know what?3 of the staff are sit there and chatting and ask me to come back another time. so what? other peoples time is not time so you can waste it??? never done things properly. they dont treat well for customers. i think they actually dont care about their small customers.

Customer Service
TopicNew Account

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