horrible to deal with- blocking cards no reasons
I was waiting on my card in the mail, the card never arrived. Called - lady said it was blocked (how can you block a card not even received) said I had to do a cross country trip to my ‘local branch’ (which is a 2 hour round trip! Not very local), to verify myself. Sorry but isn’t the verification done at the time of reviewing an application?? If not then they would be ‘ irresponsibly lending’. Basically treated me like a criminal not telling me why and kept changing their story to ‘the card must have been lost’ to ‘it was never sent’. My emai...ls asking me constantly to activate it stays otherwise! So so happy I didn’t change over all my banking. Thought I would do one thing first and then see how it goes. This was after being with another bad bank. HSBC is no better than the big 4!
I had my mortgage with HSBC AU mainly because I had accounts with them and their advertised rates were very attractive. I qualified for first home owner where the tax was supposed to be waived etc but HSBC insisted I prepare the funds (even though it is not necessary as per phone calls to the authorities). After a couple of stressful days of getting the sufficient funds transferred at cost of penalty charges etc from early withdrawal, cancellation of accounts etc, the money was not even used or deducted from account by HSBC. During the mortgage...loan application, the officer offered a credit card that apparently if we signed up for, will be applicable for lounge access and no annual fees. We happily signed up but after another messy problem of wrong gender on title in card, wrong name and wrong type of cards sent (my first card had my gender wrong, I complained and new card was sent with my first name shortened but I decided to keep the second one; spouse's first card was wrong type and liable for annual fees). And when we finally decided to go overseas and use the lounge facilities, we were turned away at the lounge causing great embarrassment even though before we travel I had emailed them to reconfirm the eligibility of the cards as I couldn't register online. Came back, they told us that as our cards were signed on as a promo package with loan, they are not eligible for the lounge access. Just a sorry and if you want, you have to reapply. Just FYI, the normal card has the same no annual fee etc anyway. So I don't get the difference. Their officers and so-called relationship managers do not reply emails or return calls so the if you run into any problems, you have to keep calling until someone picked up. Horrible horrible service even though their counterparts from other countries were much better.
Find another bank
I have been a customer for over 8 years (savings accounts only) with the only deposits coming from regular salary deposits from the same employer. Recently, I was contacted by an officer requesting information to update their records. The information requested was extensive and akin to what would be expected if one was to apply for a bank loan and more. The officer advised it was to comply with banking regulations but could not specifically state which one. Then the story changed and it was for HSBC internal regulations. I declined to provide t...his as I thought it may be an over zealous officer trying to sell me more services and heard no more, then when I walked into a branch a month later, I was told that my account would be closed for non compliance. When I lodged a complaint, the correspondence continued by email and the story changed several times. It was now the "safeguard" provisions from the banking association and then it was anti money laundering. I was confused as my circumstances had not changed and the same source of income could easily be verified by the bank, so there was no reason to suspect money laundering. An officer later agreed that they needed no further info on source of funds but they still continued to cast the net wide, requesting comprehensive financial information and threatened to close my account again. My emails requesting transparency on exactly what internal regulation, anti money laundering act provision or changes to the bank's Terms and Conditions they were following to request such extensive information to hold a savings account was never addressed. I have since moved my money to other banks and none have requested this level of information to open a savings account. Friends who also have HSBC accounts have not been subjected to this, so I am not sure why they are targeting me. All this while, no one from the bank bothered to even call me to discuss and work things through. Just a stream of emails from a number of officers . A good loyal customer whom they have now lost for good ! I wonder if their board of directors are aware of these complaints !
- Verified customer
Horrible customer service towards new customer who wants to open an account
Well I have to say forever in my life, I couldn't open a bank account, and that is with HSBC. It's not because of eligibility, it's because the rude and arrogant attitude of HSBC employees towards new customers. Here is the story. My mum was trying to open a global currency account with HSBC. We did online application and all went well except need to go to Canberra branch to verify her identity. We went there with all supporting documents and expect it is a simple and quick turn around, but HSBC Canberra branch employee completely annoyed and s...hocked us that opening a bank account could be that complicated and difficult. The lady serving us was not verifying my mum's identity but rather telling us something we already know from the web (like this fee that fee, interest rate blah blah blah) and also asked a lot of questions which are stupid. For example, why my mum wants multiple foreign currencies in the global currency account? I reminded her please verify the identity and those information we already know and my mum has the right to open up to 10 foreign currencies in that account (That's the product HSBC is offering) so please speed up the process. The lady said to us every customer wanted to open account with HSBC has to stay there and listen to her for minimum an hour. I said to her, fine but please hurry up a bit as I do have to go to work and can't stay that long. Then she refused to serve us and said if she wants to open the account, we have to make another appointment. Then she walked away and left us with her branch manager. I talked to HSBC Canberra branch manager but that lady is even more rude and asked us to leave. I was shocked HSBC employees could treat new customer like that. Such thing never happened in other banks. I have to say, HSBC, look at how empty in your Canberra branch. If that is your service standard, how could new customer come?
disgraceful customer service
Wish i had read these reviews before i joined HSBC they are all true. presently waiting for a complaint
to be addressed and its impossible to speak to someone who can help. Two weeks now and just
received an email to say sorry another ten business days. The customer service is dire. You have been warned stay clear of this bank.
Worst Bank Ever
I chose HSBC because it promised me that I would be able to access my account and get help from any branches around the world without hassle. Of course, I specifically asked about French and Australian branches as they were the two destinations I would spend the majority of my time - they said that this would be fine.
Funnily, as soon as I arrived in Australia, my card would not work when I tried to pay for products or at ATM machines. I then went to speak to a branch who said they had no affiliation with the French HSBC. Since then, I have se...nt countless emails back to the French branch to try access my money (as I cannot access it online and have not returned to France yet). It has been over a year, and I am still unable to get my money or close the account. Not to mention, they are charging a monthly fee to keep the account open, so I have paid over 12 months of fees for the worst service I could ever imagine. Honestly worst bank I have ever been with. Either liars or clueless with how their own systems work.
Extremely poor service
I have opened a Serious Saver account with HSBC as they were offering a better rate in compare to some of the other banks, I have completed an account opening form and have answered endless number of questions on opening the account.
As suggested by staff members the account was successfully opened. I online transferred my funds from another financial institution to the new Serious Saver account.
After the account opening, I have received endless number of letters from HSBC asking for further personal information, I have provided the reques...ted information however, to my surprise every time I receive a different letter from HSBC asking for more personal information to collect. I am very disappointed and frustrated with the service they are providing and the collection of unnecessary personal information. Even though I have closed all my accounts due to unsatisfactory service, to my surprise I am still receiving letters from HSBC asking for further personal information.
Very disappointed for such well build looks but poor service and efficiency
I accompanied my elderly mother to Castle Hills branch to open A serious savings account . After we were wondering in front for about 5 minutes, there was a lady staff walked towards us from outside wearing HSBC uniform. She chatted with us about our intention to do what business then asked where the source of money came from . Then I noticed a middle aged man wearing normal clothes like other customers went closer to our group and stood right next to that lady staff to listen when I tried to tell that lady staff the details of my mother’s fin...ancial situation . When I indicated my uncomfortable talking further whilst intruder man kept standing right there to listen, that lady staff just simply waved her hand saying no worries and signalled me to carry on my talks !!! How can we not worry to discuss about our financial situation in middle of open space, one stranger was ear dropped to our serious conversation This bank has no respect to clients privacy, very weird set up service!!! We were very regret walking in there in the first place. We are legitimate clients but they didn’t want our business. Why did they open their business in the first place ? Bad bad services!!!
HSBC- Loan experience ok but with extremely poor mobile banking and poor branch service
Been with HSBC for a couple of years now and decided to close accounts mainly because of the poor internet and mobile platform. Opening an account was easy as, but closing it.. well.. let’s just say it took quite the effort and frustration.. would not recommend using this for day to day banking, just for loans.
Bad service due to staff not able to converse properly
My husband and I went into the Parramatta branch to open an account and put $1000000. into an account as I had a very nice inheritance. I was to ring my husband to tell him where the branch was, because he couldn't walk far. My mobile phone wasn't working, so I asked the staff to phone him, which they did. Unfortunately the woman wasn't able to communicate the message properly because of poor English. He eventually found the branch. We attempted to open an account, but were blocked all the way. We were told we had to have proof how we got the ...money. I tried to explain but they wanted documentation which i didn't have, my brother had it. I had brought the bank statement where the money had been deposited , as i was instructed to do over the phone. This was not enough, so I got them to ring the solicitor who was handling the estate of my late mother. The solicitor kindly sent them an email l stating that I had got the money from my mother's will. This was not enough for them. #We were told they needed the documentation and that they only were open till 4pm , so we had only had half an hour to get it all together or we need to come back tomorrow. We told them all sorts of information, but were asked the same questions many times over. We were very dissatisfied with our treatment a and now we are taking our 1 million dollars elsewhere.
I have been with HSBC for 7 years and am still happy with the service. I live in Melbourne and there are many branches in the eastern suburbs to go if I needed something done. The staff regardless of each branch are very professional and got every thing done as I requested. When I applied for the platinum credit card, the staff would constantly let me know where the process is up to and telling me when it will arrive. Opening and closing accounts were done swiftly and professionally. Their online chat support I have used was great, very profess...ional and informative. They gave me the right advice. Still I prefer coming to the branch to get important banking matters done compared to other banks which are closing branches. Very happy with their services. Great branches are Chadstone and Glen Waverley which I go to a lot.
Don't Apply for Credit Card!
The process for credit card takes ages and you need to set an appointment for a couple of days in advance. They ask many questions and they never tell you on what basis exactly you will be assessed and what can happen. They rejected my application and still they put a note on my file for rejection. I have no debts owed and I have no infringement, but still they provide no explanation.
I have contacted the customer service and still they don't tell and when you ask them they will say we explained everything to you when you applied! The next ste...
They dont want your business
Try to open a online bank account, more than 1000 unrelated questions are asked. get an email later telling me to go to the branch for ID versification. The staff at branch request me to login to my other banks online banking to show them my address and balance. Asked whether i could do it on my phone instead of their computers for safety concern and the answer is no. They then declined my application. HSBC Australia is a joke, they clearly dont want your buisness.
bad bad bad
if there is a zero mark i will give it 0. never bank with hsbc again because of their rude altitude. i applied an global account online but never get it done properly. went to branch, i am one of two customers but they were telling me no one can serve me due to other customers. but you know what？3 of the staff are sit there and chatting and ask me to come back another time. so what? other peoples time is not time so you can waste it??? never done things properly. they dont treat well for customers. i think they actually dont care about their small customers.
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