Unacceptable Service (not)
HSBC don't even deserve the 1 star I had no choice but to give them. Staff both on the phone and in branch are all so very very rude and arrogant. To withdraw money from inside the bank you are given a hard time and questions for 2.5 hours even though I had to prove that I needed the funds for my international holiday a few years ago. The staff all need immediate training beginning with customer service skills!
Unfortunately I have had the very worst of experiences with the HSBC ever. You get no support or assistance over the phone or either in the bamk. I'm very disappointed and upset and regret opening account with them a few years ago.
All my dealing with HSBC I have come to the conclusion they are incompetent.
I wished to make a large deposit and the bureaucracy you have to go through, no other bank requires the level of documentation HSBC require, they are out of control. Even their staff have no idea what is required to make a term deposit. I had to keep reminding them I do not wish to take out a loan, I wish to deposit money with them. Calls to branch and their 1300308008 are a waste of time as staff do not have the knowledge to make a decision or even give any basic direction. When they say someone will call you back, that doesn't happen.
Update Email Address
I just wanted to update my email address. I tried doing this on-line but you have to provide all the irrelevant data that they need including country of birth and current employment data. I tried going to the bank branch so they can do the update for me. Unfortunately they are still adamant in getting the same data as the on-line before they can update the email address. I left frustrated at their inflexibility and indifference of their staff.
They simply don't care!
I've been HSBC customer for more than 5 years. I used to have home loan with them, have refinanced with other bank ever since. Communication was hard, sometimes I got no response and being assigned a home loan manger made things even harder, I didn't get response if he was on leave. They simply don't care whether you want to stay or leave, never make attempt to have discussion with you. Trust me, you won't see this until you need to contact them to fix issue. I've been banking with many banks small and large in the last 15 years, and HSBC is right at the bottom of the list when it comes to communication and customer care. One star is for them to exist as a bank.
went there for a simple transaction staff were very helpful. I was in the process of moving my mortgage from NAB to another bank but was having some issues and delay in communications. HSBS had an offer 2.65 I asked about the offer and the staff took my details and said they will give my details to the manager Kiki. less than half an hour later she called me and arranged for the home loan application and followed up with me and helped me every step of the way. always calling to update me on everything and made my application muc...
Terrible attitude and service
I only bank with HSBC because they offer a good interest rate on my home loan. I have continuously found they will not work with a customer to resolve a concern, cannot give a reasonable explanation and will not provide transparent processes. I noticed this week that my home loan repayments had been changed without my knowledge or permission and contacted HSBC to find out why. They claimed a "technical glitch" had changed the payments - so I asked why I hadn't been informed that this "glitch" had affected my account. This "glitch" commenced...on 24 April on my account and yet more than three weeks later I had not been advised, nor had my payments been corrected. The staff member told me the "glitch" had been resolved however I still had to demand that my payments be returned to my usual rate. No explanations given, no transparent process, no apology. I would never recommend HSBC
Completely agree with previous reviews
Went to close my account today in person due to the balance of my account being in excess of online closure limits but more importantly because I found another bank with a much better interest rate. Was treated like a pariah, they wouldn't accept my uploaded drivers license, which is a service provided by the Australian Government and is accepted by anyone and everyone else. Have never had a problem before.
In this pandemic environment and current technology, they still wanted the hard card so they could handle it and possibly infect me whic...
Doesn’t make sense
My family has always used this bank since I was young. But it is now behind and outdated with archaic procedures that take so long and don’t make sense. I went to create an account to deposit and they didn’t register that I previously had an account before I got married. A day later they deleted my new account that I had taken a whole morning at the branch to obtain. The next day they said I needed to go into the branch again to Reactivate my old account and they deleted my new account opened a day before without any consent from me. They could...not explain why they couldn’t close my old account and keep my new one. Thus I wouldn’t have to take time off to go into the branch. What a waste of my time. I recommend going with ING. Read the Barefoot Investor and go with what he says.
Terrible service and keep finding fault with customers, plus insufficient and unfriendly attitude. Don't bother to deal with this bank. The big 4, or even other smaller banks are much better.
I have had nothing but dramas with these morons ,ive been trying to close my account for 2 years ,yes sir ,all sorted ,would you like to open an account again in the future -NO WAY .
No worries sir ,your account is close-still get statements and charges -i have open bank accounts with other banks in nz ,Australia ,Singapore ,China and never have i had no many dramas-they are a total joke -avoid avoid,very incompetent.
Bondi branch surprised me, they really no need your money. Iolanda who supposed to assist me with advice and help to open account was arrogant and not chatty at all. As the result I walked away and went to the other bank. This bank should hire more professionals.
horrible to deal with- blocking cards no reasons
I was waiting on my card in the mail, the card never arrived. Called - lady said it was blocked (how can you block a card not even received) said I had to do a cross country trip to my ‘local branch’ (which is a 2 hour round trip! Not very local), to verify myself. Sorry but isn’t the verification done at the time of reviewing an application?? If not then they would be ‘ irresponsibly lending’. Basically treated me like a criminal not telling me why and kept changing their story to ‘the card must have been lost’ to ‘it was never sent’. My emai...ls asking me constantly to activate it stays otherwise! So so happy I didn’t change over all my banking. Thought I would do one thing first and then see how it goes. This was after being with another bad bank. HSBC is no better than the big 4!
I had my mortgage with HSBC AU mainly because I had accounts with them and their advertised rates were very attractive. I qualified for first home owner where the tax was supposed to be waived etc but HSBC insisted I prepare the funds (even though it is not necessary as per phone calls to the authorities). After a couple of stressful days of getting the sufficient funds transferred at cost of penalty charges etc from early withdrawal, cancellation of accounts etc, the money was not even used or deducted from account by HSBC. During the mortgage...loan application, the officer offered a credit card that apparently if we signed up for, will be applicable for lounge access and no annual fees. We happily signed up but after another messy problem of wrong gender on title in card, wrong name and wrong type of cards sent (my first card had my gender wrong, I complained and new card was sent with my first name shortened but I decided to keep the second one; spouse's first card was wrong type and liable for annual fees). And when we finally decided to go overseas and use the lounge facilities, we were turned away at the lounge causing great embarrassment even though before we travel I had emailed them to reconfirm the eligibility of the cards as I couldn't register online. Came back, they told us that as our cards were signed on as a promo package with loan, they are not eligible for the lounge access. Just a sorry and if you want, you have to reapply. Just FYI, the normal card has the same no annual fee etc anyway. So I don't get the difference. Their officers and so-called relationship managers do not reply emails or return calls so the if you run into any problems, you have to keep calling until someone picked up. Horrible horrible service even though their counterparts from other countries were much better.
Find another bank
I have been a customer for over 8 years (savings accounts only) with the only deposits coming from regular salary deposits from the same employer. Recently, I was contacted by an officer requesting information to update their records. The information requested was extensive and akin to what would be expected if one was to apply for a bank loan and more. The officer advised it was to comply with banking regulations but could not specifically state which one. Then the story changed and it was for HSBC internal regulations. I declined to provide t...his as I thought it may be an over zealous officer trying to sell me more services and heard no more, then when I walked into a branch a month later, I was told that my account would be closed for non compliance. When I lodged a complaint, the correspondence continued by email and the story changed several times. It was now the "safeguard" provisions from the banking association and then it was anti money laundering. I was confused as my circumstances had not changed and the same source of income could easily be verified by the bank, so there was no reason to suspect money laundering. An officer later agreed that they needed no further info on source of funds but they still continued to cast the net wide, requesting comprehensive financial information and threatened to close my account again. My emails requesting transparency on exactly what internal regulation, anti money laundering act provision or changes to the bank's Terms and Conditions they were following to request such extensive information to hold a savings account was never addressed. I have since moved my money to other banks and none have requested this level of information to open a savings account. Friends who also have HSBC accounts have not been subjected to this, so I am not sure why they are targeting me. All this while, no one from the bank bothered to even call me to discuss and work things through. Just a stream of emails from a number of officers . A good loyal customer whom they have now lost for good ! I wonder if their board of directors are aware of these complaints !
- Verified customer
Horrible customer service towards new customer who wants to open an account
Well I have to say forever in my life, I couldn't open a bank account, and that is with HSBC. It's not because of eligibility, it's because the rude and arrogant attitude of HSBC employees towards new customers. Here is the story. My mum was trying to open a global currency account with HSBC. We did online application and all went well except need to go to Canberra branch to verify her identity. We went there with all supporting documents and expect it is a simple and quick turn around, but HSBC Canberra branch employee completely annoyed and s...hocked us that opening a bank account could be that complicated and difficult. The lady serving us was not verifying my mum's identity but rather telling us something we already know from the web (like this fee that fee, interest rate blah blah blah) and also asked a lot of questions which are stupid. For example, why my mum wants multiple foreign currencies in the global currency account? I reminded her please verify the identity and those information we already know and my mum has the right to open up to 10 foreign currencies in that account (That's the product HSBC is offering) so please speed up the process. The lady said to us every customer wanted to open account with HSBC has to stay there and listen to her for minimum an hour. I said to her, fine but please hurry up a bit as I do have to go to work and can't stay that long. Then she refused to serve us and said if she wants to open the account, we have to make another appointment. Then she walked away and left us with her branch manager. I talked to HSBC Canberra branch manager but that lady is even more rude and asked us to leave. I was shocked HSBC employees could treat new customer like that. Such thing never happened in other banks. I have to say, HSBC, look at how empty in your Canberra branch. If that is your service standard, how could new customer come?
disgraceful customer service
Wish i had read these reviews before i joined HSBC they are all true. presently waiting for a complaint
to be addressed and its impossible to speak to someone who can help. Two weeks now and just
received an email to say sorry another ten business days. The customer service is dire. You have been warned stay clear of this bank.
Worst Bank Ever
I chose HSBC because it promised me that I would be able to access my account and get help from any branches around the world without hassle. Of course, I specifically asked about French and Australian branches as they were the two destinations I would spend the majority of my time - they said that this would be fine.
Funnily, as soon as I arrived in Australia, my card would not work when I tried to pay for products or at ATM machines. I then went to speak to a branch who said they had no affiliation with the French HSBC. Since then, I have se...nt countless emails back to the French branch to try access my money (as I cannot access it online and have not returned to France yet). It has been over a year, and I am still unable to get my money or close the account. Not to mention, they are charging a monthly fee to keep the account open, so I have paid over 12 months of fees for the worst service I could ever imagine. Honestly worst bank I have ever been with. Either liars or clueless with how their own systems work.
Extremely poor service
I have opened a Serious Saver account with HSBC as they were offering a better rate in compare to some of the other banks, I have completed an account opening form and have answered endless number of questions on opening the account.
As suggested by staff members the account was successfully opened. I online transferred my funds from another financial institution to the new Serious Saver account.
After the account opening, I have received endless number of letters from HSBC asking for further personal information, I have provided the reques...ted information however, to my surprise every time I receive a different letter from HSBC asking for more personal information to collect. I am very disappointed and frustrated with the service they are providing and the collection of unnecessary personal information. Even though I have closed all my accounts due to unsatisfactory service, to my surprise I am still receiving letters from HSBC asking for further personal information.
Very disappointed for such well build looks but poor service and efficiency
I accompanied my elderly mother to Castle Hills branch to open A serious savings account . After we were wondering in front for about 5 minutes, there was a lady staff walked towards us from outside wearing HSBC uniform. She chatted with us about our intention to do what business then asked where the source of money came from . Then I noticed a middle aged man wearing normal clothes like other customers went closer to our group and stood right next to that lady staff to listen when I tried to tell that lady staff the details of my mother’s fin...ancial situation . When I indicated my uncomfortable talking further whilst intruder man kept standing right there to listen, that lady staff just simply waved her hand saying no worries and signalled me to carry on my talks !!! How can we not worry to discuss about our financial situation in middle of open space, one stranger was ear dropped to our serious conversation This bank has no respect to clients privacy, very weird set up service!!! We were very regret walking in there in the first place. We are legitimate clients but they didn’t want our business. Why did they open their business in the first place ? Bad bad services!!!
HSBC- Loan experience ok but with extremely poor mobile banking and poor branch service
Been with HSBC for a couple of years now and decided to close accounts mainly because of the poor internet and mobile platform. Opening an account was easy as, but closing it.. well.. let’s just say it took quite the effort and frustration.. would not recommend using this for day to day banking, just for loans.
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