HSBC Branches

Worst bank for customer service. Card blocked through their own faulty machine. Branch verified my security details and still refused to unblock MY card . Surely I am the OWNER of my money. Long wait time to be seen also. Terrible service

HSBC bank is an absolute disgrace of a bank and should be investigated by fair trade nsw. Today we received notice all our accounts will be closed despite being premier members for 20 years. No reason and 30 days to close and get a new home loan and credit cards. Set up new recurring transactions. Update Medicare etc. if anyone at hsbc is reading… Read more

this please know how bad this is. 30 days? No reason? I will be taking legal action and look forward to an hsbc rep explaining this in court .

Customer Service was awful, disrespectful and inefficient! Personal experience at Queen St branch, QLD was nothing to be desired. Visited bank with intention to open a new account. The staff member was discourteous, and unhelpful. Anyway, to cut a long story short, this bank declined my application for a new bank account which now in hindsight was… Read more

a REAL BLESSING after so many negative reviews and ASIC taking legal action against the bank for alleged failures to protect customers from scam! One sentence to summarise this bank- Stay away!

I am impressed and grateful for the efficient and patient service given by Alex Truong of your Canberra Brunch at Ainslie Place Canberra. I am 83 years old. Due to my need to travel overseas and my worry of carrying too much cash. He has recommended me to use HSBC Everyday Global Debit Visa Card, helping me to set the account and installing the… Read more

HSBC App in my mobile. Since then I have visited the branch 3 times yet he didn't show any annoyance but instead, show me the ways again and again. In the end I have learned the way and am looking forward to enjoy using such a good product in my upcoming travel. Perhaps third time lucky is a good old saying. Please pass on my thanks to Alex.

I have since passed on my recommendation to the rest of my family and will do same with my friends.

Ching Canning Canberra

When I requested to open a new account at BurwoodHSBC, Miss Anni HSU patiently and carefully explained everything to me and helped me open the account smoothly. She is a good employee and I am deeply grateful.

Linn, Burwood branch, NSW was patient enough to show me (Golden age) how to operate my HSBC apps – Tks to Linn. NSW Burwood Branch. She's kind enough to explain every details to golden age like me and my husband with HSBC apps. We appreciate her patience

Most incompetent bank in Australia. 2 hours of waiting. 5 customers in total. All waiting endlessly to be served by staff. Once served by staff another endless wait to deposit money with endless questions. How are you still operating in Australia? So sh*t! Show details

Abuse of power [Name Removed] and [Name Removed] Hurstville NSW – Hurstville staff in NSW Australia abuse their power in banking control by blocking accounts. I have dealt with [Name Removed] and [Name Removed] who are the worst negligent staff at this bank. [Name Removed] is passive aggressive and [Name Removed] is simply a power head abusing her role. I have emails back and forth of their negligence and… Read more

unprofessional conduct. I went to the advocate personnel who instructed them to release the freeze to which they couldn’t do because they don’t have access to that part of my account. So guess what as soon ass legal action was taken it took [Name Removed] of Hurstville all of 7 minutes to unfreeze the account and provide me with access to my money: Clear abuse of power and I’m going to be launching civil legal action. Do not bank with these people at all. They are racists and judge people for their circumstances. [Name Removed] had the nerve to ask me if I medical reports to display why I need my own money. [Name Removed] included me in an email that stated my lawyer was suspicious and my signatures were different. I had all documents signed and stamped by a [Name Removed] and they rejected them as suspicious. A further court stamped document because I went to the NSW courts was also rejected by the staff to release the money. I had to borrow from Westpac to cover my debts and they sat on my money for 4 months until they finally released it. As I said only because they had no leg to stand on when I finally pushed the case. Run from this bank in any country or state. They should be shut down.

Poor customer service at the HSBC Glen Waverley branch – Just came back from the HSBC Glen Waverley bank 17 December 2024 and we were very disappointed with its customer service . Even though we have an appointment at 2 pm , we waited til 3.05 pm and we were told we would be the next to be served . We just merely wanted to open the Global account which apparently has to be done in-house and not online… Read more

according to the customer service lady on duty a few days earlier. We have been customers of the bank since it opened its branch in Glen Waverley. There were two tellers in the bank and they were not busy whilst we were waiting to be called and served . We are very disappointed and it could make us revisit our business relationship with the bank . BTW we are premier customers but it makes no difference in promptness in getting served .

Appalling customer service – I made an appointment and provided documents as requested by email, but never received a call or reply as they promised. A previously bank staff asked me for another document by email, and I emailed it to him, but never received a reply. What are these people doing?

Below average bank – Not a very sophisticated bank. Archaic practices, out of date technology, slow processing times and virtually non-existent customer service.

Warning to all. Bank account frozen for no reason – Hi there, the bank froze my account on the 1.10.24!!! It is today the 3rd of November, and it is still frozen. I called many times HSBC. no on can give me a reason why this happen. All is "it is under review"!! Many times I got kicked out if the line after talking to someone for 30, 40mins. Many times I was promised call backs! That did not… Read more

happened. I still can not have my money!!! I am treated like a criminal. I have asked them, which transaction is in dispute or suss. NOTHING!!!

Do not open a credit card with this bank, AVOID 333 George Street Branch – One of the worst experiences I have ever had for a new credit card. Literally every other bank this process took 10-20 minutes online to do meanwhile HSBC, they will call you and request you to go in physically to do an ID verification. When you actually go in physically as requested, the helpdesk staff (specifically the Asian man that serviced… Read more

me in the Sydney 333 George Street branch) will act like they have no idea what you're talking about and will even tell you that they will need to wait forty five minutes to work stuff out in what should be a basic verification process. If it was just incompetence it would be one thing, but the staff is clearly completely uninterested and unwilling to even do a basic search in their systems for anything.

Some of the worst customer service I have ever experienced combined with some of the most outdated systems I have ever seen.

AVOID THIS BANK!

HSBC Scammed me $2658.26 – HSBC allowed scammers to illegally withdraw on 22 occasions $3932.12 from my HSBC account They reluctantly refunded me $1273.86 but refuse to refund me the remainder of $2658.26. I have emailed and messaged many times. They totally ignore my emails. I have visited various branches, and they say it is not their concern. Their security is… Read more

substandard

Update HSBC has now refunded all the money that was stolen from my account after numerous letters, phone calls and the beginning of legal proceedings. I have suggested they upgrade their security so as to be on par with other banks.

The gist of my poor experience with HSBC Australia – I am a HSBC Premier Customer from past 15 years back in India and now in Australia too. I tried to prematurely withdraw from my Term Deposits in Sydney (part of them) to fund an emergency. They told me at the Parramatta branch that I need to fill out and sign numerous forms (which I did) and I will hear back from them about the approval for… Read more

withdrawal in 2-3 business days. Its been 3 weeks now neither do I hear back from them, I go to the branch they tell me don't wait here, we will call you back but no response at all. They inform me today that they have not approved the withdrawal on the phone when I have called them up. Most of my friends banking with leading Australian banks have had to withdraw from term deposits and have received the funds in 24 hours. HSBC Australia seems to feel they can hide behind their small print instructions and say we will not pay before 31 working days or pay at the end of the term deposit. PATHETIC ATTITUDE / approach to modern day banking.

Poor in branch and online service – Spoke with employees at the Warringah mall branch regards to getting a decent credit interest rate to deposit/transfer from CBA. I have an existing savings account that I opened some time ago so as to get the bonus rate for 3 months. CBA do the same but they allow you, via their online banking to review and increase again for a further 3 months.… Read more

HSBC doesn't offer this option and the staff have no idea how to help. I told the ladies that they make it all to hard and that my cash will stay at CBA. They didn't care. Very poor customer experience.

Worst Bank I Have Dealt With – HSBC as a bank is the worst I have dealt with. They have all these procedures that they need to follow globally and are very slow.

Customer service – Absolutely the worst service ever from a bank employee . Her name was Karyn and she was so very very rude when I wanted to deposit money into an account . She was belittling and condescending . Not the first time . I would avoid the hsbc branch at Warringah mall brookvale

No branch available – No HSBC in my town - nearest is a 4 hour drive. Need to pay cash into my credit card and they are unable to assist. Terrible options and I'm supposed to pay a service fee for having this account! Show details

Banking Nightmare – Closed my account without my knowledge on the 17th March. Payments coming in stopped and now that is rectified a new key was ordered and after 17 days was informed it had got lost in the post and another new one ordered which will take about two weeks. Not able to withdraw money 50 Years with HSBC.Huge problems. Switching banks as soon as possible. Staff OK system bad. Show details

APPALLING CUSTOMER SERVICE – APPALLING CUSTOMER SERVICE, DO NOT USE THIS BANK. I was given the wrong advice when I opened my account and logged a formal complaint by phone and was allocated a dedicated customer relations officer to investigate. I heard nothing back for several weeks despite calling and emailing several times. Eventually I got an email with sincere apologies… Read more

from the bank for this miss communication, saying they appreciate the feedback will update their processes but after investigation will do nothing to compensate me for the loss of interest.

HSBC did not even bother to call me or request an email with the background of my complaint. How can they refuse a request without even understanding the details of what happened - the just don’t care!

I will never bank with them again.

All accounts suspended no warning ⛔️ – HSBC suspended all our accounts on the 2nd of March 2024 with no warning. Leaving us with no money no access and there was no communication from them before this happened. Family of 4, now left in limbo, had to cancel all activities, getting fees for accounts not paid. One it’s costing us in fees, two it’s really amplified the anxiety, and panic… Read more

attacks causing wellbeing and mental illness to be triggered.

It’s been 4 days still no communication from them. We have had to call and get no results. Poor form HSBC

Incredibly frustrating to do basic banking with them – This has to be the worst bank in Australia. I wanted to close a bank account and was met with all sorts of obstacles and the branch lady at Macquarie Park shopping centre was incredibly unhelpful. Do you know any other bank that requires you to transfer money out yourself over several days so you lose interest while transferring money out… Read more

because you want to close a bank account? She also made it so I had to do everything myself to reduce my account to 0 before she can close it...

Complaint filed to AFCA to follow up.

Don't trust their advertising – When I was ready to switch mortgage companies, I opened a webpage to search and came across an HSBC ad (they advertise quite frequently, probably spending a lot of money). I contacted their staff, who conducted an evaluation for us. However, the evaluation came out about 10% lower than the market price, even lower than what I had evaluated with… Read more

another bank three years ago. It felt like a waste of time. I've already chosen another bank. (And don't trust their references; they're totally different from the true evaluation.)

I'd rather have teeth pulled than deal with HSBC – Inadvertently became a member of this bank a few years ago after I purchased a range of household goods under finance. I had never dealt with this bank before and quite frankly would never deal with them ever again. Trying to get them on the phone was a nightmare and every time I did there was this agonizing process of identifying you with about… Read more

8 or 9 questions which is completely unnecessary, so they went out of their way to ensure you were already good and frustrated before they would provide any service. I'm still at a loss on why a post code for a suburb I've already named is considered an identifying security question, when post codes are public information. If I already know everything else, why wouldn't I at least know that, you insufferable morons, and all this just to get an update on what I owe as you're seemingly incapable of just sending me this info.

The staff are all robotic; uncaring and unemotional. Thank god I'm finally done with them.

Worst customer service ever! – Every single time we (myself and my wife) dealt with staff that "organisation", the case turns into absolute nonsense due to incompetency of the working personnel. First - the level of English they (all of them!!!) speaking - ridiculously poor! Second - contact over the original enquiry - an "Executive Assistant" just got back to me only after 2… Read more

MONTHS since the previous contact. And that only after I've call him a few dozen times, visited his branch manager AND made an official complaint! My best advice to Australian public: AVOID!!!

DO NOT Deposit cheque with this bank – It takes 10 days (working days) to clear a cheque !! That means this bank has your money for 2 weeks, to make money on the money market Then give it to you finally. Terrible! You been warned as well for this shady condition from bank Show details

Incompetent staff and the process – Tried to open an account in the Hurstville branch. I spent literally 2 hours filling all the forms with one of the staff members, who did not know what she was doing as she was making one mistake after the other while putting all the details into the application form. A few days later I received a negative response regarding my application… Read more

without any further why that was the case. I am kind of glad that I did not become an HSBC client after reading all the horror stories from the other customers. I rather keep my money somewhere else.

Amateur Hour – I used to have generally positive experiences with HSBC. That is until I had to lodge a transaction dispute. After trying to resolve the issue with the vendor, I ran out of patience and lodged a dispute with HSBC. I waited, heard nothing for over a month. I queried them on the progress only to be told the dispute had been closed as I hadn't… Read more

responded to an email. I checked my inbox again, checked my spam folder. No email whatsoever. Conveniently they also couldn't tell me when the email was sent. They also didn't try any other method to contact me - phone call, SMS, Mobile app? Long story short, it has now been over 3 months since the dispute was lodged. 5 phone calls, 2 emails, 3 live messenger conversations and 2 in-branch visits and the dispute still isn't resolved. I have lost all confidence in HSBC to act with my best interest in mind. As such I have now requested all accounts be closed. I'm not holding my breath though.

Unreliable and dereliction of duty – In 2019 I made a large term deposit at HSBC Hay Market Branch. The customer manager promised me she would look after my account and make sure I would be contacted via email if there were any changes. In August 2023 I found that I had lost tens of thousands dollar in interest because the customer manager never contacted me to discuss my account.… Read more

HSBC doesn’t consider this as their dereliction of duty. They have refused to pay me back my substantial loss of interest over that period. I strongly recommend you do not invest your money with this bank.

HSBC like to block customer s account without notice and reason – An Indian guy accent guy called me that I can’t use my account .i thought it was scam . After I made phonecalls , I found My account has been suddenly blocked without notice and reason .i was frustrated to deal with it .this bank take our money and do what ever it want . It is only suffering putting your money in this Bank . There are no number… Read more

of every branch in Sydney . I have to call customer service . But they are totally useless after asking me many privacy questions. 0 star .