Avoid like the plague
I had an account with them.
The uber-complicated and convoluted authentication between app and desktop site was soul destroying as the user is NOT prompted to check code from the app and vice versa.
I called the call centre in 2 occasion and they were helpful BUT it defeats the purpose of self serving online or via the app.
In addition, poor exchange rates and supporting Beijing vice on HK...so not all in all not for me!
(I only considered them for international accounts and currencies).
Go to Transferwise instead!
Home loans from a third world bank
Have been with HSBC for 12 months for my home loan. App requires email/sms verification every time you log in. And doesn't send an email or text. To the point they sent me a black device i need to use to verify myself. You can future pay bills, but cannot see the future payment has been set up. Spent at least 3 hours on the phone with them in the last month to access my redraw. Customer service is abysmal. Tried to pay for $67 of fuel tonight when my account showed $195 credit. Declined. Called the bank and they assured me funds were av...ailable. Drove back to service station to collect my licence and pay. Declined. Then text from them that my card was frozen due to 'suspicious activity'. Phoned them to cancel my card (paid for fuel with savings card). They then advised cannot cancel my card til last weeks transactions were authorised, and I'd have to ring back. Worst of my banks for managing transactions online. DO NOT USE them for anything beyond home loans if you don't need redraw. Third world bank.
Worst Experience Ever
I have filled an application for a new credit card and after almost 2 weeks back and forth and providing too much unnecessary information and documents, my application has been approved for just half of what I have asked for. No one informed me about what has been approved. No Email, No calls.
I have an excellent credit history, just one credit card and solid income. I cancelled the card and now I have that unwanted card in my credit report.
Thanks for not caring about your costumers.
DO NOT USE
So extremely difficult to transfer money out of this bank. DO NOT USE THIS BANK YOU WILL REGRET IT.. Customer staff good but their whole banking system sucks. I am ringing the ombudsman.
I would NEVER recommend HSBC !!!!!
I would NEVER, did i say NEVER recommend HSBC for any services. I applied online for a loan of $3000 and i checked my own credit rating which was moderate and went through all the processes they required which was extensive and was declined. I have no mortgage own my own premises have and have very limited liabilities and only went to them as i purchased outdoor blinds and they offered interest free terms for 12 months so thought i might as well use there money like everyone else. They were soo rude over the phone and would not disclose why i was declined. $3000 are you kidding me !!!!. HSBC the more people i can tell never to deal with them the better !!!!!
Terrible banking experience
Our banking experience with HSBC has been terrible. Firstly, I can't transfer money to my other bank or anywhere else because the online app security code generator button has gone AWOL.
We are trying to refinance our mortgage to move away from HSBC. Original settlement date was 29 June. HSBC has now pushed it back 4 times and we are now crossing our fingers it will be 6 August.
If I could give no stars at all, I would
Worst bank to deal with ever! Paid off my credit card "it will take one day to clear, please call back tomorrow"... charges me interest on imaginary purchases... "you still owe $x so cant close the account"... pay and call back next day... "we can't close your account because of xyz"... every single day for a month now! Keep getting put on hold, then transferred to India then told the same thing time and again with no solutions at all. Worst bank ever!!!! Seriously, if you can- DO NOT SIGN UP! I am not rude or impatient HSBC is just the worst.
Worst banking experience - avoid like the plague
Avoid at all cost! Massive issues on all fronts. I could not perform simple functions such as transferring funds out of the account without calling for support to reset digital security keys. The Online banking interface is horrendous and is largely dependant on the app for digital security keys to perform transfers. I could not see or search transactions that appeared on the app. Call centres are offshore and present a security risk. WIll be closing my account ASAP.
- Verified customer
Makes the simplest things difficult.
Signed up for the deposit bonus.
Just now tried to do a simple BPAY.
Half an hour later, still trying.
Not sure now if $100 deposit bonus is worth it.
Hardest Bank to deal with
Ive been with this bank for 15years. Since a few years ago they changed their security procedures and OMG they have made is to cumbersome to try and access your own money. You have to go through multiple steps over and over again, you have to have a token on you at all times if you want to do any online banking and if you call their call center and get someone from the Phillipines you might as well just hang up... They have limited branches, but when you call up to get help you are told to go into a branch.
for all of these reasons i decided to close my account with them and now they tell me cos i have a balance in my account i have to pay a $5 admin fee to close the account!!
Restricted ability to withdraw your funds
I opened a Serious Saver account to take advantage of the promotional 4 month interest period. Having had similar accounts with many other Banks over the years, I can say without a doubt, HSBC has some of the worst banking practices in the industry. A word of warning for potential customers: when it comes time to move your money out, you will only be able to withdraw $50k per business day. To bypass this limit you must print, fill and (snail-mail) post it to them for processing. Alternatively you can visit a branch (my state has 1) and pay $25 ...to do an unrestricted, assisted transfer. They will not help you over the phone like every other bank. If, like me, you decide to transfer your money bit-by-bit each day, you will lose all interest for the next 2 calendar months on the remaining balance. Once my money is finally out of this bank, I will be closing the account and putting it on a never ever again list.
Messages with HSBC disappear in 30 days
Had opened an HSBC Everyday Global account with the BUPA offer which offered $150 if you deposit $2000 every month for 3 months. Received an email after account opening that I would get $100. Reached out to HSBC support through the messages option in online banking. They confirmed it was sent by error and I would get $150. I have now met the criteria and I received just $100.
The issue is that the message interactions with HSBC are automatically wiped out after 30 days so there is no trace. But all of their alerts sent to you last forever which seems dodgy. Thankfully I have taken screenshots of the conversations. Now working with customer service to get the balance. Such a waste banking with HSBC.
Horrible, refusing to close account
Horrific experience, awful online systems are glitchy, cumbersome and the worst I have come across. The call centre is often closed, even when it's scheduled to be open and to top it off the bank has been refusing to close my account over a period of 6 months even though my savings account has a zero balance, because "interest is accruing". I have had to escalate the situation to APRA. I strongly advise you do not consider this bank under any circumstance.
Irritating Pre-Millenium Systems and Attitudes
I wanted to update my email address in the website. I found that I have to indicate the country where I was from, very detailed employment details and a few more questions which is contrary to the laws of this country. Like everything else HSBC is mired in the pre-millenium systems and attitudes. It would be an understatement to say that this is the worst financial institution in the country.
Closing my credit card account asap
I have a visa credit card account but updating their user unfriendly app has caused me to decide to close this account asap. A bank that needs to get some better I.T. people. Too stressful for me to deal with
Will NEVER deal with HSBC again
The most unreliable service (and I use that term very loosely) I have ever encountered. I have been trying to make loan payments fortnightly instead of monthly but their 'system' only accepts payments within a certain time frame flagging a late payment and then a $30 late fee. I've had the late fee reversed but still have to pay the minimum payment plus the $30 because their 'system' doesn't know the fee has been reversed until I pay the entire loan off in two years.
If I try to point out what is happening, I get the stock standard condescendin...
So so so frustrating
I have tried and failed to log in online numerous times over the last few months. Website says I need a new login, then says I already have one and I need to go to app to generate a security code. This option, of course, isn't available without signing in though. They did help me out once with delaying my payments while I was in financial trouble for which I give credit.
Please do not Bank with HSBC
If I could give no stars I would. The most painful bank I've had ever had to deal with. Please avoid at all costs. Online platform is terrible, more security levels than Fort Know (except it is clunky and not user friendly) Even a simple task becomes a drawn out procedure with this bank. World Bank, hard to believe really. Please stay well clear.
I tried to apply for credit card. The process is online, it took over 45 mins. They want all your details, expenses, budgets, ID, then I had to submit photos of myself to prove I am a real person, all of this then I was told to call them only to finally be rejected. I asked why, and they couldnt tell me and just to try again in 3 months...I asked them to delete my application and they said they wouldn’t. Now a bank I have nothing to do with has all my information for no reason. Garbage. 0 stars. Be careful if you are going to apply.
Worst service ever
The service is really poor, by far the worst service ever.
do not go near them, time waster, rude ad incompetent.
completely useless service. Unbelievable, I tried to get credit card from them
I was asked lots of question ,most of them irrelevant. Three phone call , asking for too much information and finally rejecting without any reason. very poor service.
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