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HSBC Online

HSBC Online

1.3 from 73 reviews

Reviews

1.3

73 reviews
5
(4)
4
(0)
3
(0)
2
(3)
1
(66)
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Gui M.

Gui M.Sydney, NSW

  • 2 reviews

Avoid like the plague

published

I had an account with them.
The uber-complicated and convoluted authentication between app and desktop site was soul destroying as the user is NOT prompted to check code from the app and vice versa.
I called the call centre in 2 occasion and they were helpful BUT it defeats the purpose of self serving online or via the app.
In addition, poor exchange rates and supporting Beijing vice on HK...so not all in all not for me!
(I only considered them for international accounts and currencies).
Go to Transferwise instead!

Transparency
Customer Service
TopicGeneral Transactions
Kylie D

Kylie DSouth East Queensland, QLD

  • 2 reviews

Home loans from a third world bank

published
Transparency
Customer Service
TopicGeneral Transactions
Omid G

Omid GSydney, NSW

Worst Experience Ever

published

I have filled an application for a new credit card and after almost 2 weeks back and forth and providing too much unnecessary information and documents, my application has been approved for just half of what I have asked for. No one informed me about what has been approved. No Email, No calls.
I have an excellent credit history, just one credit card and solid income. I cancelled the card and now I have that unwanted card in my credit report.
Thanks for not caring about your costumers.

Transparency
Customer Service
TopicCredit Card Application
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DO NOT USE

published

So extremely difficult to transfer money out of this bank. DO NOT USE THIS BANK YOU WILL REGRET IT.. Customer staff good but their whole banking system sucks. I am ringing the ombudsman.

Transparency
Customer Service
TopicGeneral Transactions
Phil

PhilGreater Melbourne (Metropolitan), VIC

I would NEVER recommend HSBC !!!!!

published

I would NEVER, did i say NEVER recommend HSBC for any services. I applied online for a loan of $3000 and i checked my own credit rating which was moderate and went through all the processes they required which was extensive and was declined. I have no mortgage own my own premises have and have very limited liabilities and only went to them as i purchased outdoor blinds and they offered interest free terms for 12 months so thought i might as well use there money like everyone else. They were soo rude over the phone and would not disclose why i was declined. $3000 are you kidding me !!!!. HSBC the more people i can tell never to deal with them the better !!!!!

Transparency
Customer Service
TopicCredit Card Application
Gillian R.

Gillian R.South East Queensland, QLD

Terrible banking experience

published

Our banking experience with HSBC has been terrible. Firstly, I can't transfer money to my other bank or anywhere else because the online app security code generator button has gone AWOL.
We are trying to refinance our mortgage to move away from HSBC. Original settlement date was 29 June. HSBC has now pushed it back 4 times and we are now crossing our fingers it will be 6 August.

If I could give no stars at all, I would

published

Worst bank to deal with ever! Paid off my credit card "it will take one day to clear, please call back tomorrow"... charges me interest on imaginary purchases... "you still owe $x so cant close the account"... pay and call back next day... "we can't close your account because of xyz"... every single day for a month now! Keep getting put on hold, then transferred to India then told the same thing time and again with no solutions at all. Worst bank ever!!!! Seriously, if you can- DO NOT SIGN UP! I am not rude or impatient HSBC is just the worst.

Transparency
Customer Service
TopicGeneral Transactions
Nick L.

Nick L.Sydney, NSW

  • 2 reviews
  • 1 like

Worst banking experience - avoid like the plague

published

Avoid at all cost! Massive issues on all fronts. I could not perform simple functions such as transferring funds out of the account without calling for support to reset digital security keys. The Online banking interface is horrendous and is largely dependant on the app for digital security keys to perform transfers. I could not see or search transactions that appeared on the app. Call centres are offshore and present a security risk. WIll be closing my account ASAP.

Transparency
Customer Service
TopicGeneral Transactions and New Account
Michael K.

Michael K.

  • 2 reviews
  • 1 like

Makes the simplest things difficult.

published

Signed up for the deposit bonus.
Just now tried to do a simple BPAY.
Half an hour later, still trying.
Not sure now if $100 deposit bonus is worth it.

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Sally M

Sally MSydney, NSW

  • 4 reviews
  • 1 like

Hardest Bank to deal with

published

Ive been with this bank for 15years. Since a few years ago they changed their security procedures and OMG they have made is to cumbersome to try and access your own money. You have to go through multiple steps over and over again, you have to have a token on you at all times if you want to do any online banking and if you call their call center and get someone from the Phillipines you might as well just hang up... They have limited branches, but when you call up to get help you are told to go into a branch.
for all of these reasons i decided to close my account with them and now they tell me cos i have a balance in my account i have to pay a $5 admin fee to close the account!!

Dan

DanMetropolitan Adelaide, SA

Restricted ability to withdraw your funds

published
Transparency
Customer Service
TopicGeneral Transactions
Ryan Lewis

Ryan LewisSydney, NSW

  • 8 reviews
  • 3 likes

Messages with HSBC disappear in 30 days

published

Had opened an HSBC Everyday Global account with the BUPA offer which offered $150 if you deposit $2000 every month for 3 months. Received an email after account opening that I would get $100. Reached out to HSBC support through the messages option in online banking. They confirmed it was sent by error and I would get $150. I have now met the criteria and I received just $100.
The issue is that the message interactions with HSBC are automatically wiped out after 30 days so there is no trace. But all of their alerts sent to you last forever which seems dodgy. Thankfully I have taken screenshots of the conversations. Now working with customer service to get the balance. Such a waste banking with HSBC.

TopicNew Account

Horrible, refusing to close account

published

Horrific experience, awful online systems are glitchy, cumbersome and the worst I have come across. The call centre is often closed, even when it's scheduled to be open and to top it off the bank has been refusing to close my account over a period of 6 months even though my savings account has a zero balance, because "interest is accruing". I have had to escalate the situation to APRA. I strongly advise you do not consider this bank under any circumstance.

Transparency
Customer Service
TopicGeneral Transactions

Irritating Pre-Millenium Systems and Attitudes

published

I wanted to update my email address in the website. I found that I have to indicate the country where I was from, very detailed employment details and a few more questions which is contrary to the laws of this country. Like everything else HSBC is mired in the pre-millenium systems and attitudes. It would be an understatement to say that this is the worst financial institution in the country.

Transparency
Customer Service
TopicGeneral Transactions
Jeeem

JeeemPerth, WA

  • 5 reviews
  • 2 likes

Closing my credit card account asap

published

I have a visa credit card account but updating their user unfriendly app has caused me to decide to close this account asap. A bank that needs to get some better I.T. people. Too stressful for me to deal with

TopicGeneral Transactions
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Caffa B.

Caffa B.Greater Melbourne (Outer), VIC

Will NEVER deal with HSBC again

published
Transparency
Customer Service
TopicGeneral Transactions

So so so frustrating

published

I have tried and failed to log in online numerous times over the last few months. Website says I need a new login, then says I already have one and I need to go to app to generate a security code. This option, of course, isn't available without signing in though. They did help me out once with delaying my payments while I was in financial trouble for which I give credit.

Transparency
Customer Service
TopicGeneral Transactions
Henry

Henrymelbourne

  • 3 reviews
  • 4 likes

Please do not Bank with HSBC

published

If I could give no stars I would. The most painful bank I've had ever had to deal with. Please avoid at all costs. Online platform is terrible, more security levels than Fort Know (except it is clunky and not user friendly) Even a simple task becomes a drawn out procedure with this bank. World Bank, hard to believe really. Please stay well clear.

Charlie

CharlieSouth East Queensland, QLD

  • 2 reviews
  • 1 like

Terrible experience

published

I tried to apply for credit card. The process is online, it took over 45 mins. They want all your details, expenses, budgets, ID, then I had to submit photos of myself to prove I am a real person, all of this then I was told to call them only to finally be rejected. I asked why, and they couldnt tell me and just to try again in 3 months...I asked them to delete my application and they said they wouldn’t. Now a bank I have nothing to do with has all my information for no reason. Garbage. 0 stars. Be careful if you are going to apply.

Transparency
Customer Service
TopicCredit Card Application
Yaser S.

Yaser S.Metropolitan Adelaide, SA

Worst service ever

published

The service is really poor, by far the worst service ever.
do not go near them, time waster, rude ad incompetent.
completely useless service. Unbelievable, I tried to get credit card from them
I was asked lots of question ,most of them irrelevant. Three phone call , asking for too much information and finally rejecting without any reason. very poor service.

TopicCredit Card Application
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