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HSBC Online

HSBC Online

1.3 from 40 reviews

See the Best Banks in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

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1 star
37

Coral HANLON

Coral HANLONHunter Region, NSW

  • 3 reviews

Rubbish service

published

Applied for HSBC interest free loan, recommended by travel agent. Expecting a quick acceptance as I have a credit rating of 735 which is a very good rating. after 2 weeks of phone calls telling me exactly th same thing as the many emails told me & all the paperwork that was requested was emailed to them, still no decision. Once the agent intervened & escalated my request it was another week before they emailed & told me the application was denied with no reason given.
I'm playing discrimination card here, I'm a self funded retiree, pay bills on time, have no debts, own my own home & car but still can't get a loan from them. Rubbish bank.

Transparency
Customer Service
TopicLoan Application

Martin

MartinSydney, NSW

  • 2 reviews

Poor customer service, not interested in being accomodating to customers

published

Poor customer service, not interested in being accomodating to customers. The customer service team were not keen to accomodate my basic request so as a result I am going to move banks

Transparency
Customer Service
TopicBusiness Banking
Judy

JudyAU

  • 2 reviews

Disappointing and frustrating experience

published
Transparency
Customer Service
TopicGeneral Transactions
chris

chrisSouth East Queensland, QLD

  • 3 reviews
  • 8 likes

Useless mobile APP

published

It doesn't work. Can't login. Tells me I have no internet connection. Clunky menus. I'm over it. Just use it as a savings account so I am not too bothered.

TopicGeneral Transactions

Do not bank with HSBC

published

I have accounts with CBA , NAB and HSBC. HSBC is the worst in everything. Online banking is crap, customer service does not know anything same as the branch staff. When you talk to the branch staff they looked at you seem to be lost.

Disgrace

TopicGeneral Transactions

Don't get within 10ft

published

Most incompetent bank I have ever come across. I was send a letter to register for online banking. Try to do it online and an error message came out asking me to go into a branch. I was asked to jump through hoops and loops for 50mins in the branch. The front office staff have to get a 6-digit code from HQ. Put to hang on while I waited. Next minute I was told to speak to the person on the line. Pass to a recorded message to enter some details which I did correctly but was told not. And then was told to hang on further while the call is pass back to an officer. I gave up and just walked out of the bank.

Customer Service

Roy

RoyGreater Melbourne (Outer), VIC

  • 2 reviews

Terrible online banking services. online website problems with inefficient overseas operators. Not recommended

published

2 years with this bank, unreliable at most, customer service is inefficient and unreliable. Online banking always has issues regardless of any computers/browsers you use. Rude operators overseas. Very frustrating

Transparency
Customer Service
TopicGeneral Transactions

Worst Experience Ever - Complete Waste Of Time - 1 Start is 1 Star Too Many

published

Asked to Close Account and said they had to phone me back to complete, I hesitantly did so, and found out they didn't close the account, So much hard work for them action with pity excuses, even posted letter twice had no effect, NEVER USE THIS COMPANY EVER BAD BAD BAD

Transparency
Customer Service
TopicNew Account

Never got back to me

published

My partner and I applied for a joint bank account. We filled out the online application. Waited two weeks and hadnt heard anything. Sent an email stating our situation and asking how our application was going. Its now been five weeks and still no response. Needless to say we have joined up to another bank.

Transparency
Customer Service
TopicNew Account

Will NEVER use HSBC

published
Transparency
Customer Service
TopicCredit Card Application

tonyv

tonyvSydney, NSW

  • 7 reviews
  • 7 likes

Worst experience

published

I joined this bank to get their global card when travelling overseas. I've never experienced such a complex online security system in my life. Dont get me wrong, ive got nothing against online security but the HSBC login, transfer money process is a joke. It is too complex and takes too long. I mean, logging on, generating the secure keys based on what transaction your performing etc. I do internet banking with ANZ and its easy to use

Transparency
TopicGeneral Transactions and New Account

realbuyer

realbuyerWestern Australia

  • 2 reviews

pretty hard to make payments online

published

they block payments like no tomorrow so it's no user friendly, you have to call them to ask them to remove the restriction each time. pretty annoying I mean seriously they even block Facebook

Transparency
Customer Service
TopicGeneral Transactions

Che

Che

  • 2 reviews
  • 2 likes

Pathetic

published

Applied for CC got conditionally approved and next day their customer rep made a call to verify and he just stupidly converted out home mortgage to Philippine peso just because he is based in Philippines! What a shame!!! after asking me for Billing statement declined my application! it is so pathetic why would you hire for customer rep based offshore and would convert the money to other currency?!?! Hsbc time to move your customer rep back to Australia!!!

Transparency
Customer Service
TopicCredit Card Application

RSS

RSSSydney, NSW

  • 2 reviews

Terrible App and unreasonable staff

published
Transparency
Customer Service
TopicCredit Card Application and General Transactions
corinne L.

corinne L.South East Queensland, QLD

Terrible mobile banking app

published

I moved our home loan to HSBC about a year ago because they were offering a great rate and the loan suited our needs. We also moved the rest of our banking. No issues with the loan so far but I’m seriously considering moving all our business elsewhere because the mobile app is so shocking. Is this really a global bank with such a terrible app experience? I have no patience for it and would rather move all our banking than have to deal with the frustration caused by this primitive app.

Transparency
Customer Service
TopicGeneral Transactions
Disappointing

DisappointingSouth-Eastern Region, NSW

  • 2 reviews

Poor Experience Opening Saving Account

published

Very poor experience during opening an account online. The number of questions and type of questions is pretty "impressive", for example, I was opening a SAVING Account and the question was what would you use the account for? Well, let me think before I will give you an answer. Dear HSBC, opening an account in the 21st century using modern technology should take no more than 5 minutes!!

Transparency
Customer Service
TopicNew Account

RRR_10

RRR_10Metropolitan Adelaide, SA

  • 2 reviews

Terrible Customer Experience

published

Just signed up for their everyday global account as they offer an $100 bonus and 2% cash back on paywave subject to certain conditions, which is great.
The app is terrible. Extremely Slow, looks super ancient and I've found it to be buggy. The set of security questions, passcodes and passwords required to get the account fully working is nothing short of ridiculous.

Transparency
Customer Service
TopicNew Account

Andrew T

Andrew TGreater Melbourne (Metropolitan), VIC

Worst bank in the Western World - I'm dead serious

published
Transparency
Customer Service
TopicATM Experience, Business Banking, Credit Card Application, General Transactions, Loan Application and New Account

Steve P

Steve PSouth East Queensland, QLD

  • Verified customer

Worst Bank I have Ever Dealt With

published

No Customer Service. Never Send Statements. Useless Call centre in the Philippines. No One ever returns calls. A complete waste of time. Glad I have moved away from HSBC. Now persuing legal action for damages.

Transparency
Customer Service
TopicCredit Card Application and General Transactions

Sam G.

Sam G.Greater Melbourne (Outer), VIC

DON’T WASTE YOUR TIME

published

Absolutely the worst company to deal with. I could of got a home loan sorted in the time frame it took to approve a credit card. Over 2 months wait to just get a update on the status of my application.

Transparency
Customer Service
TopicCredit Card Application

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