Terrible online banking services. online website problems with inefficient overseas operators. Not recommended
2 years with this bank, unreliable at most, customer service is inefficient and unreliable. Online banking always has issues regardless of any computers/browsers you use. Rude operators overseas. Very frustrating
Worst Experience Ever - Complete Waste Of Time - 1 Start is 1 Star Too Many
Asked to Close Account and said they had to phone me back to complete, I hesitantly did so, and found out they didn't close the account, So much hard work for them action with pity excuses, even posted letter twice had no effect, NEVER USE THIS COMPANY EVER BAD BAD BAD
Never got back to me
My partner and I applied for a joint bank account. We filled out the online application. Waited two weeks and hadnt heard anything. Sent an email stating our situation and asking how our application was going. Its now been five weeks and still no response. Needless to say we have joined up to another bank.
Will NEVER use HSBC
I applied online for a Low Interest Credit Card to help pay for a holiday. HSBC was recommended by the company I was booking with and told it would be an easy and fast process. It was a horrible process and because I needed it quickly rang them almost every day to see if it had been finalised and in the end, after being promised I would be called about the final outcome after receiving initial approval, they sent an email saying that my application had been rejected by HSBC!
I am extremely angry, frustrated and disappointed by my whole experi...ence. Not only has it taken a week to have my application finalised, their website wasn't working properly and it took me 3 hours to complete an application that should have taken 30 mins. The system never seemed to update itself so you never knew if they had the information they needed or not and in the end I had to ring someone to get that information. Even the emails I were sent were wrong. When I rang it got worse as I kept being promised my application would be finalized within an hour and it never was! I was promised this 3 times in 1 day & had to ring each time they didn't... When I told them this I was then told that I should never have been told that! To top it off the last time I rang after I was contacted again for more information again they promised it would take 1 hour!!!! Retrieving my application online was also an issue and it didn't matter what device I used to try to locate it! So after 7 days, at least 7 phone calls and more hours then I would care to remember I am no better off than when I started. Don't make the same mistake I did. Find someone else. HSBC is not worth the time and effort.
I joined this bank to get their global card when travelling overseas. I've never experienced such a complex online security system in my life. Dont get me wrong, ive got nothing against online security but the HSBC login, transfer money process is a joke. It is too complex and takes too long. I mean, logging on, generating the secure keys based on what transaction your performing etc. I do internet banking with ANZ and its easy to use
Applied for CC got conditionally approved and next day their customer rep made a call to verify and he just stupidly converted out home mortgage to Philippine peso just because he is based in Philippines! What a shame!!! after asking me for Billing statement declined my application! it is so pathetic why would you hire for customer rep based offshore and would convert the money to other currency?!?! Hsbc time to move your customer rep back to Australia!!!
Terrible App and unreasonable staff
I have a credit card with these guys and one day they called me to tell me too much money has gone into my credit card as payments in the last few months. The staff member questioned me on where I am getting money to make payments from? Just because I made some extra payments they call me to ask for an explanation on why I am paying extra?
A few weeks later they contacted me again to tell me that I am now actually spending too much money using my credit card. I have never seen this happen with any bank in my life!
Like what the heck is that?...Dont bank with these people theyre nosey and ask for information that isnt any of their business! How about they spend more time fixing this ancient banking app theyre forcing customers to use for the last 3 years +. The app looks like a web based app made in the early 2000s and functions like I have dial up Internet.
Terrible mobile banking app
I moved our home loan to HSBC about a year ago because they were offering a great rate and the loan suited our needs. We also moved the rest of our banking. No issues with the loan so far but I’m seriously considering moving all our business elsewhere because the mobile app is so shocking. Is this really a global bank with such a terrible app experience? I have no patience for it and would rather move all our banking than have to deal with the frustration caused by this primitive app.
Poor Experience Opening Saving Account
Very poor experience during opening an account online. The number of questions and type of questions is pretty "impressive", for example, I was opening a SAVING Account and the question was what would you use the account for? Well, let me think before I will give you an answer. Dear HSBC, opening an account in the 21st century using modern technology should take no more than 5 minutes!!
Terrible Customer Experience
Just signed up for their everyday global account as they offer an $100 bonus and 2% cash back on paywave subject to certain conditions, which is great.
The app is terrible. Extremely Slow, looks super ancient and I've found it to be buggy. The set of security questions, passcodes and passwords required to get the account fully working is nothing short of ridiculous.
Worst bank in the Western World - I'm dead serious
Outdated processes (requirement to fax forms in 2019!!), useless offshore call centre staffed by people who are in no way empowered to help with anything, total lack of customer centricity.
Almost comically complicated security screening process (comical if it wasn't so frustrating), heavy reliance on "Relationship managers" who they aren't even able to give you contact details for.
Every time I deal with them, I end up in a furious rage.. and I'm naturally a calm reasonable person. Trust me - they have an effect on you that I've not seen fro...m any other financial institution. Over time I have moved all my bank accounts (business and private), credit cards and home loans away from HSBC, one more to go and when done I will be burning all my HSBC cards and telling everyone I meet just how bad their service is. You have been warned.
- Verified customer
Worst Bank I have Ever Dealt With
No Customer Service. Never Send Statements. Useless Call centre in the Philippines. No One ever returns calls. A complete waste of time. Glad I have moved away from HSBC. Now persuing legal action for damages.
I switched to HSBC as the home loan process was so fast and smooth, Thanks to Mortgage choice (hoppers crossing) , my home loan refinance was hassle free and saved me a lot.
Very happy with their product and serivces
They are most inconvenient and time consuming service
We refinanced our house loan with them. They are by far however the worst bank I have ever dealt with. Card wasn't activated despite talking on the phone for 20 or so minutes, when we received our new card, it didn't work and HSBC couldn't identify why. Their service in general is poor, time consuming and inconvenient. Their password system is complex and requires multiple codes to be enter to make transfers. No thank you. And would not recommend to anyone.
Changed my direct debit details for my credit card and loan, you have to fax and post to get it confirmed on there end like its 1972, then the debit still comes out of my old account, which likely I had money in. I had dates of when I called and the forms I had to fax through along with posting and they still claimed i filled in the form wrong. Doesnt matter how cheap the rate is, I will pay the premium so I don't spend 45 minutes on a phone call explaining basic things I could do online in seconds with any other bank dont make the same mistake...s. Also to add on, it took me 3 days of phone calls, I am limited on time because I own a business and the only way I could reach out is to tweet them ? and they made me call the customer service number anyway
Employees don't work and misguide customers
I am very very disappointed with services from HSBC. I have doubt if customer service employees actually work in HSBC. They simply agree over phone. But, don't complete what is requested. I am local in Australia. I recently travelled to USA. I tried to add online travel notes. But, HSBC doen’t have such like other banks. So, I had to call the customer service day before my departure to provide travel note. The consultant took all details. I assumed he did everything he needed to. But my card never worked in USA. I tried to login to online accou...nt. That got inactive too. I tried to use the Airport lounge services. That didn't work either. I had to pay from my pocket. It was a very busy trip for me. So, I didn't have time to call HSBC. This is very disappointing. My account remain inactive on my entire trip. What do HSBC employees do? I experienced the same two months ago when I went for family vacation in Bali, Indonesia. I called and provided travel note prior to travel. But the card didn’t work during travel. I called from a public place when my card wasn’t working in a busy line of theme park. I had to provide my personal identification (from public place) to HSBC consultant over phone to make the transaction go through. So, what is the point of providing travel notification if I need to call again from overseas to assure you that I am on travel. Do employees really work in HSBC? I doubt they do.
I have been assisted with a customer care person "Wani" to solve an issue with my money transfer.
She was very much patient and ready to listen what was my concern . sorted the issue .
She got a good manner what a customer expecting from a bank.
She will be an asset to which establishment she is working,
Terrible online banking and service, stay away!!!
I opened a saver account with HSBC last month and already very unhappy with their online banking service. The app constantly crashed or non responsive, made it so difficult to transfer money in out. When I filled in the form to increase the daily limit to a third party, they only have options to fax or post (talking about 21st century high tech!!!). Once faxed I was told it took 2-3 business days to process. 2 days later I tried live chat to confirm the form has been processed. No, 2 business days only for HSBC to acknowledge they received the ...form, from that day it actually took another 5-7 business days for them to process. I asked why they said they need to cross check the third party bank account. What an absolute joke. Stay away from them at all cost. Not worth the hassle and the horrible service.
- ‹ Prev
- Next ›
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.