Hunter Homes

Our experience with Kerri Charnock) as your Contract Administrator and Angelique Walford as your New Home Advisor has been incredible. As this has been my first time I was anxious but they both took it step by step and explained everything patiently… Read more ·  1

with no hesitation. I can’t wait to see our dream house come to life. I felt like we were apart of the Hunter home family

I cannot speak highly enough of Tamara, my Contracts Administrator, and Sidney, my Client Liaison Officer, at Hunter Homes. From the very beginning, they made the entire process feel seamless, transparent, and genuinely stress-free. Tamara was incredibly hardworking, knowledgeable, and attentive throughout every stage of the contract and… Read more

alteration process. She always took the time to explain everything clearly, provide honest advice, and ensure I fully understood every detail before moving forward. No question was ever too much trouble, and her professionalism gave me complete confidence along the way.

Sidney was equally amazing to work with. She was always approachable, supportive, and proactive, especially when it came to navigating various soil concerns and helping me understand my options. Her communication was exceptional, and she consistently kept us informed and reassured throughout the process.

Together, Tamara and Sidney went above and beyond to make what could have been a stressful experience feel smooth and well-managed. Their transparency, dedication, and genuine care for their clients truly stood out, and I am grateful for all their hard work. I would highly recommend the team at Hunter Homes to anyone building their home.

We recently had the pleasure of working with Kerri and Stephan from Hunter Homes, and we couldn’t be happier with our experience. Both Kerri and Stephan were professional, approachable, and genuinely invested in helping us through the building process. They took the time to answer all of our questions, explained everything clearly, and made what… Read more ·  1

could have been a stressful experience feel smooth and manageable.

Kerri was incredibly organised and communicative, always keeping us updated and ensuring nothing was overlooked. Stephan brought a wealth of knowledge and practical insight, helping us feel confident in every decision we made along the way.

What really stood out was their honesty and commitment to delivering a high-quality outcome. We always felt like we were in good hands, and their attention to detail and customer care went above and beyond our expectations.

We would highly recommend Kerri and Stephan to anyone considering building with Hunter Homes. Their professionalism, support, and dedication truly made a difference in our journey.

Thank you both for making this experience such a positive one!

Hunter Homes are quite simply the best, most streamlined building company I have ever had the pleasure of working with (this being my 3rd build). They are on point in every aspect of a building journey, from the sales team at the very begining, through to the pre-selections team, site and construction teams and then finally the handover. They have… Read more ·  1

out meet my every expectation! The quality of the build is exceptional and absolutley nothing is a problem to them. Hunter Homes do not allow imperfections in their craftsmanship and usually spot things not quite right before you can even point them out. If it is not 100% perfect, they fix it immediatley. Every single staff member of the whole Hunter Homes team have been amazing and helped me create my forever home with a passion and dedication that made my whole experience fantastic. I simply can not thank them enough, nor sing their praises highly enough in helping me create the most beautiful home ever. Well done Hunter Homes, I am forever grateful. Katrina

We have just been handed over to the site team but I have to say that our experience with Sarah the certification coordinator has been great. She has been very helpful, professional and quick to respond to any questions or concerns we had. We have loved having her as apart of our team! Show details ·  1

We have just been handed over to the Site Team but wanted to take this opportunity to sincerely thank Ashley and Maddie, our Client Liason Team, for keeping in constant contact and informed on all the behind the scene procedures that were taking place. They have been very thorough in their explanations, helpful with suggestions, no request or… Read more ·  1

query was too difficult and was dealt with immediately and their attention to detail was faultless. As has been our experience so far with all the Hunter Homes teams we have worked with, patience, professionalism, care and guidance has been paramount and we love that as we progress each team informs us of who we’re handed onto and that team phones and introduces themselves to us. Certainly personal service. We are now excited as the build begins!

I had a great experience with Mal and Tamara! Mal did an awesome job at quoting and was very patient with us, never pushy. Gave great advice and even pushed back on any bad ideas I had which was very much needed as we haven't built before. Tamara made the tender appointment much less daunting. She answered any questions we had and was really… Read more ·  1

patient. She was awesome! Over all a great experience and can't wait to get stuck into the build! Thanks guys!

Edit #1 (will update again once the build is complete) - HH reached out to us 2 weeks after this review was published and listened to our concerns. We've been advised our feedback has been taken into consideration and they are looking to make improvements. They seem genuine in their efforts so hopefully this is followed through with and other… Read more

clients do not face the same pain points we did. We're looking forward to resetting and excited to start the build.

Pre-construction stage review:

GOOD: • Sales: Range of plans, upfront price, sales rep was great and answered our many questions. • Colours: colours appointment was good, nice selection of options and the consultant was very helpful. • In person communication: in person everyone is very nice and helpful, unfortunately a lot of things spoken about don't get followed through with.

BAD: • Communication: delayed email responses, don't pick up calls, no follow through when things need fixing. • Plans: weren't complete or correct prior to our tender appointment. We did change the facade which is the only thing that should have been pending at this appointment. It's taken over 3 months to get correct plans. • Variations and additional costs: variations (with substantial costs) with little to no explanation given. • BASIX/thermal assessment: incorrectly completed several times resulting in huge variations and when questioned they are suddenly not needed or greatly reduced. • Pricing mistakes: overcharging for several items and refusing to budge on pricing of some items even once we provide evidence they are incorrect. • Transparency: no transparency even when you ask for further information about your own build. • Timeline: apparently the build is very quick, the admin side is not. Noting we have questioned many things which has inevitably pushed out the timeline, but this would not be necessary if things were correctly done by HH first.

HOW CAN HUNTER HOMES BE BETTER?: • Feasibility scan: have a quick check over plans when an estimate is signed and flag anything that's not doable BEFORE the client waits months for a tender. • Double checking: too many things slip through, add some checks internally before you send to the client. • BASIX: this could have a review of its own. Have a meeting with the client, get all the information you need to run this properly (including external house colours). Would save a lot of time and frustration for all parties. • Transparency: pricing breakdown for all products, if someone is paying for something they deserve to know what the cost is. I understand they have their margin and that's fine, but gatekeeping pricing for someone's own build is a huge red flag. • Communication: consider assigning a central person with someone for their whole building journey, being shifted from person to person as per 'process' leads to things getting lost. Okay to have specialists, but someone needs to take accountability for a project. • Communication (again): keep clients updated, especially if there's a challenging query you need to follow up with other teams on - let the client know that's what's happening in the background and the expected timeframe. Would save a lot of frustrated calls and emails.

Overall we had high hopes, right now we're feeling frustrated and tired with the whole process. We've become pushy clients which we never wanted to be, but if you don't follow up things never get done which is really disappointing and has made this whole journey sour.

We've heard it's better once the build actually starts - here's hoping!

Thief amongst the employees – When a Hunter Homes employee entered my property without authorisation (or any acceptable reason for that matter) and stole multiple items which that employee ‘thought no one was using or wanted’ I was devastated and shocked. Thank goodness for my security cameras. When management offered for the stolen items to be returned to my property, I… Read more

pointed out this would be trespass (again). I would have thought the stolen items would be returned and available for collection ASAP, not a week later. When I collected the stolen items from Hunter Homes office, the comment made by the construction manager was, ‘sorry about that.’ I have no words and would give a negative rating if that was possible.

I had a good experience during the signing of contracts with contract administrator Kerri Charnock, she greeted me with a very warm welcome and it immediately made me feel very comfortable during the meeting. She explained the process of the proceedings very thoroughly and answered any of my questions clearly and with ease. I was very impressed… Read more ·  1

with her professionalism and kindness that she showed me, it left me with a lasting impression of the company and I am excited to continue my journey with Hunter Homes. Thank you Kerri

We went around the block to every single builder when we were researching fo our first house. Nobody was able to match the premium inclusions that Hunter Homes offered. Moreover, the customer service was outstanding and I would like to shout out Mal and Anthony, They were both amazing. They explained everything really well and were extremely… Read more ·  1

transparent and honest which we loved. Jess our contract administrator was also fantastic, she was so helpful and patient with us during the tender appointment. There was no big hidden costs that came out or any other surprises and the communication from both sales and administration has been top notch. We have nothing but positive feedback from the Hunter Homes team. Thank you so much for helping us with our first home journey and we are looking forward to everything else that is yet to come.

Construction has just begun. My first time building with a large volume builder. Prior ive used small builders. So comparing the two, I've found HH to be professional, have great resources, offices, selections, help. Down side tho is i feel that have to many jobs going at once and its passed around to many hands, so information been lost, … Read more ·  1

communications not passed on, things missed, but in saying that, once I've brought things to their attention they have rectified them.

One misshap I was not happy about was being told my stuff has been sent to council for approval, only to find out near 2 months later that it still hadn't been sent. And what made it worse was the person I was in talks with, who told me it was original being sent off, done nothing but avoid that topic when I addressed it. But moving on, im happy with them overall. See how the rest of the build goes.

We’ve had a great experience with Hunter Homes so far. The entire process has been smooth, well-organized, and professionally managed. A big thank you to Ashley and Maddie for their excellent support, clear communication, and guidance throughout. They made everything easy and stress-free for us. We’re excited to see our home progress and would highly recommend Hunter Homes to anyone building their dream home. Show details ·  1

My partner Livia and I have been searching for over six months for the right builder, and choosing Hunter Homes has been one of the best decisions we’ve made. From the moment we walked through the Chelsea 235 at Wyee, the experience has been exceptional. We were greeted by Glenn Harvey, New Home Adviser, who is without doubt one of the most… Read more ·  1

pleasant, knowledgeable, and genuinely helpful advisers I’ve ever met. His friendly nature, professionalism, and clear passion for Hunter Homes made the entire process enjoyable and stress‑free. Glenn’s guidance was a major reason we chose to build with Hunter Homes.

We then worked with Tamara Bradford, Contract Administrator, who was an absolute delight to deal with. She handled every design change with patience, understanding, and impressive attention to detail. Tamara ensured the contract stage was smooth and flawless, and her support made us feel completely confident moving forward.

Hunter Homes’ reputation, customer service, and commitment to quality are clearly reflected in the people who represent them. We are excited to continue our journey and meet more of the Hunter Homes team, knowing the same high standard of care and professionalism will continue throughout the build.

Highly recommended to anyone looking for a builder who truly values their clients.

Currently building with Hunter Homes ,we are at the early stage of our build . A big Thank you to Steve Creigh sales consultant for taking in our needs, budget and block size for our plans. Kerri Charnock did the final plans amendment without her design knowledge and professionalism we would have been lost. Jessica is our Colour consultant at… Read more ·  1

Port Macquarie branch, she allowed me to do a run through prior to our appointment date, she was extremely helpful. We look forward to commencing our build. BIG SHOUT OUT to all the team at Hunter Homes. Well done

We are in the early stages of our build (yet to break ground) but cannot speak more highly of our New Home Adviser and Contract Administrator. We are building a very modified Avoca and no change to the plan has been difficult. Our New Home Advisor went out of her way and accommodated everything we wanted out of our design, on a challenging block… Read more ·  1

of land and I don’t feel as though I’ve had to compromise on anything. Our Contract Administrator was great for our Consolidated Tender appointment, we did require some minor changes and Tamara worked with us on the day to get those done within our scheduled appointment so there were no delays. We are excited now to be handed over to the site and colours team and hopeful our positive experience continues.

We are currently at the beginning of our home-building journey with Hunter Homes in Gunnedah, and so far, the experience has been seamless. While construction hasn't started yet, the pre-build process has been handled with great professionalism: Communication: Our New Home Advisor, Sidney Roberts, has been fantastic. Sidney is incredibly… Read more ·  1

punctual with email replies and has provided clear, direct answers to all of our questions.

Contract Administration: We met with Kerri Charnock in Port Macquarie for our contract signing. Kerri was very friendly and took the time to walk us through the entire document, ensuring we understood every detail before moving forward.

We are now looking forward to our upcoming colour consultation and can’t wait to see the build get underway. If the rest of the process is as organized and stress-free as these first few steps, we’ll be very happy customers. Highly recommend the team for their clarity and customer service!

We’ve just signed our building contract with Hunter Homes and are really excited about the journey ahead. So far, everything has been smooth and professional, and a big part of that is thanks to Tamara, our contract administrator. Tamara has been fantastic right from the beginning—she explained the entire contract in clear, straightforward terms,… Read more ·  1

walked us through every clause, inclusions, timelines, and the overall process without rushing or using confusing jargon. She answered all our questions patiently, even the ones we asked multiple times, and made sure we fully understood what we were signing before moving forward. Her communication has been prompt, friendly, and reassuring, which has taken a lot of the stress out of this initial stage. It’s early days (we haven’t started the build yet), but based on this strong first impression and the positive reputation Hunter Homes has in the Hunter/Newcastle area, we’re feeling very confident about the rest of the process. If the early service is anything to go by, we’re in good hands! Highly recommend Hunter Homes if you’re looking for a builder who prioritises clear communication and customer care from day one. Special shout-out to Tamara—you’ve made this exciting step feel manageable and positive. Looking forward to the next phases!

Hunter homes was a dream to work with today. She guided me with all the essential items i needed to finish off my colour selections. She provided an amazing lunch for myself, son and daughter in law. Her opinions were outstanding. She did not push me into anything but put together a mood board after i selected colours to show me how amazing my new… Read more ·  1

house is going to be. Now all i have to do is wait for cou cil to hurry up passing my plans so the build can start. Thank you again Hunter homes

We recently completed our house design with Hunter Homes. The design process was smooth and the staffs especially Kerri and Tamara were super helpfull.Overall, we are happy with the experience and would recoomend this builder to others. Show details ·  1