Hype DC Physical store

Ordered online and they sent me the wrong size then told me it was against their policy to refund sales. I told them that according to consumer law they need to refund me because it was their mistake and she told me no they don't because their policy clearly states they don't refund sales. No apology for sending me the wrong size and wasting my time having to come into the store.

I ordered online but needed to exchange for a bigger size. I rang Castle Hill store to enquire about doing this and spoke to Caitlin. Hype are very lucky to have such a pleasant and efficient staff member. Nothing was a problem for her and she was extremely friendly with a "smile in her voice". Thank you Caitlin. It was a pleasure to deal with you and your company. Show details

Really poor customer service I am having nothing but problems with their customer service team. I bought some shoes online and I would like to exchange them for a gift card (they were a sale item). I went into a store (Joondalup) over a week ago and because I paid using AfterPay, the store person didn’t know how to process the exchange. He said… Read more

he would email head office and get back to me within a few days. 10 days later and nothing.

I have also tried emailing them and I just get a generic response telling me to go in store, well this isn’t working. If I don’t get some assistance I will need to contact consumer protection.

Alexander Great customer service, – Shoutout to Alexander in the QV retail centre in central Melbourne. Fantastic customer service, very knowledgeable with his product and an all round pleasant experience. Can highly recommend and I hope this feedback is passed onto him. 5* Show details

Northland Santa's Helper – I had a poor experience with Hype online but then went to Nothland Hype where (?manager) Tarin was so helpful, friendly and understanding. Thevshop didnt have size so he ordered me another pair with priority delivery to arrive day prior to xmas. They were a fabulous Xmas success. Thanks Tarin.

Westfield Store Parramatta - Manager – I had an issue with a pair of Docs I bought and wanted to get an exchange. The manager of this store was very helpful in facilitating this exchange. She has a real no-nonsense approach and completed my request quickly and efficiently. The shoes were shipped to me 2 days later. While I was annoyed with the original flawed product, the manager quickly made amends. I would definitely return to this store Show details ·  1

Be careful about change of mind when purchasing. You're only allowed to exchange or put it in a gift card if there was any discount to the shoes, even if it's only a day after. Try getting from platypus or from another shoe store. Show details

I visited the HYPE Tea Tree Plaza on Sunday, July 6th, hoping to purchase a pair of New Balance shoes. Upon arrival, I had to wait while the two staff members finished their personal weekend conversation before being served, unfortunately the interaction that was indifferent—no friendly greeting, no energy, and little urgency to help, the… Read more

impression of almost like don't want to be here.

After trying on several pairs and finally deciding on the one I wanted, both staff members then went to the back room when one returned to inform me without explanation that the shoes couldn't be sold and if i wanted to order online. While I understand if there’s a valid reason, it would have saved everyone time if I’d been informed earlier that the pair was for display only, adding to the unprofessional atmosphere, I saw a friend deliver a drink to one of the staff and chatting continued. There was no further assistance, and we walked out.

I strongly recommend the store consider a basic customer service training course, while I understand light personal conversations are fine, they are just better reserved for quiet periods rather than at the expense of customers and sales.

I then visited Foot Locker across the way, where the staff were efficient, friendly, and helpful, I left with both the shoes I wanted and a far better experience.

Misleading – This is not a reflection on their merchandise (which is basically a range of international brands) but more on their business practices. Aggressive but misleading advertisements claiming big discounts store-wide when that is hardly the case. They don’t price match identical products that can be found about a 100 metres away in a different size. I… Read more

suggest shopping around, especially at a particular retailer with a black and yellow storefront or online, to avoid paying for overpriced goods that can be had for less.

Awful I returned my goods because of poor customer service – I bought shoes from chadstone shopping centre and the whole staff was amazing and also the manager charlie was great at her job but due to some reason i had to pop in northland shopping centre for some discount claim the manager there mr. Tyrrol was very awful and disrespectful. He had no empathy and respect for people’s time. He was trying to… Read more

satisfy his male ego for some reason. He doesn’t deserve to be a customer service person because he had no skills of dealing with people. I feel really sorry for other staff there who have to deal with such person.

Bad customer service – Walked in to Hype Karrinyup on Thursday night It was all about merchandising and definitely not customer service Not only me but other customers walked out Went next door to JD and it was the most amazing shoooing experience 2 x pairs of shoes and a happy customer

Hype DC and Salomon are both awful – Hype DC removed this review from their website. Do not buy Salomon shoes ( XT-6) and I highly recommend you steer clear of hype DC who do not honour their warranty policies and delete negative reviews from their website. These are the worst shoes I've ever owned. I absolutely loved my Salomon hiking boots, so I was shocked to see the poor… Read more

quality of these. Purchased in May from Hype DC and I had to buy replacement sneakers in August (only used for walking, not trail running) and I took impeccable care of them. The easy laces took about 4 times longer to get on and off than regular laces, and they're so thin you can't buy your own replacement laces if you want the option of switching. They scuffed the literal first time I wore them while I was still inside my carpeted apartment. The backs have completely ripped through in under four months.even though I only wear them walking around while I run errands. To top it off, I was told Hype DC don't offer refunds for Salomon shoes. I was also told they changed factories recently and the quality of Salomon will only continue to decline. Save your money!!!!

Worst experience ever !!! – Visited the Hype DC store for the first time and purchased a pair of Hoka runners. They have a manufacturing fault that the store wouldn't acknowledge so definitely wont purchase this brand again and will not ever visit or recommend the store. Thumbs down Show details

Bad Service – I bought a pair of Gazelles online and they were too small. I took them in to a Perth store to get a refund and was told by the sales assistant that they would stretch if worn. (I also tried on the next size up that I swam in). After wearing the shoes they did not stretch and I developed pain in my achilles tendons. I sent a message online asking… Read more

for a refund and was told to have the shoes stretched. Unbelievable. Such bad service. Never again will I buy a pair of shoes from Hype. They are full of hype!

Worst customer service – Absolute worst customer service. The girl wasn’t at all helpful in the Erina store on Monday 3rd July. She looks like her lips are about to blow. Rude and disrespectful. Would never visit this store again! Definitely avoid if you can Show details

Lost 2x$40 rewards – Both my wife and I are sneakers afficiniado hence we enjoyed buying shoes from HypeDC, and as a result from our purchases they sent 2x$40 rewards only to be taken away afterwards. I lodged a support chat, email, and they said my purchases were suspected for commercial sales. The rewards were the entitlement that we deserved, but they took it away… Read more

just like that even before we used them. Bad customer service, very very bad. Please stay away and think twice when buying from Hype DC.

The system is broken! – I purchased a set of Vans from the Wollongong store, but they didn't have my size. The staff member performed a quick search and quickly located my size. Excellent! They could include free shipping. Excellent! They arrived promptly and when I took the shoes out of the box, the laces were damaged. I put in a request after what seemed like a… Read more

tennis match of communication, back and forth, they suggested the following courses of action:

1. Return the shoes (faulty) - I declined as the shoes are fine. The laces are busted. 2. Let's give you a 10% refund - this was quickly retracted as I made my purchase in store and was dealing with the online division :( 3. How about 20% discount off your next purchase? I declined as I don't need another set of kickers, just good laces. 4. What if I purchased a set of Hype laces and they would refund the shipping? What? Why should I make another purchase to rectify a dodgy product?

I arrived at the only conclusion left. Leave the conversation. Life is too short. Go and buy myself another set of laces and shop elsewhere when I need a new set of shoes.

Terrible service when trying to make a return – I often order my kids shoes from Hype. I received one pair and knew they would be too narrow for my sons feet so went to return them. The sales person (Joondalup store) refused as he said the soles were dirty and he can’t accept shoes that were worn. My son had not even tried them on. I had to put my foot down and refuse to leave in order to… Read more

receive a refund. I will no longer be buying from Hype as buying for kids I need piece of mind that I can return or exchange if needed without being made to feel like a liar.

Faulty Runners – Adidas runners purchased in less than 3 weeks the rim of the shoe is peeling off from the inner, outer and front rim. Black on purchase now black with white specs. Hype refuse to warrant the faulty pair of sneakers. DO NOT BUT FROM HYPE OR PLATYPUS! Show details

Very rude staff – I went to the Hype Burwood NSW store for a refund on 13/11 around 5:35pm.. ( Owner should check the camera) , once the guy saw me carrying shoes back , he showed me his angry face straight away. He was so rude and kept saying to me “this is so ridiculous, you should refund online if you purchased there ,why you come to our store , now I can’t… Read more

get my bonus”. He kept saying that for at least 3 times .. I was really shocked by his attitude and the worst customer service I have ever experienced.. I will never ever go back to that store again,, there is Footlocker and platypus shoes right next to it.

Rude staff – I walked in and the store was empty but I wasn’t greeted and instead the two employees glanced at me and went back to what they were doing I was hoping to purchase a pair of shoes so I expected to be asked if they could help me or anything but instead they did not acknoledge me at all Even worse when i went to purchase the shoes the employee at… Read more

the register gave me a completely blatant attitude almost like she had something against me? I wouldn’t usually complain about these experiences but this was actually quite upsetting because i was there to purchase shoes for my birthday

Uncomfortable – I went into the new Hype store in Karrinyup over the weekend and it was one of the most uncomfortable experiences ever. The store was pretty much empty so when walking in you'd expect to be greeted in some manner. I was wanting a new pair of white sneakers and seeing as it's a new store and there's shoes everywhere - some help would've been good.… Read more

Yet, no one acknowledged myself nor my partner who was walking around too. There was two young girls standing behind the counter chatting amongst themselves and didn't once say a word.

I've worked in retail before and if I did this I would have been roasted for it by my Manager/Head Office so I'm writing this to pass on the info. I don't usually complain but it genuinely made me feel so uncomfortable I had to leave and can honestly say I'll never go back to that specific store.

Maybe teach your staff to greet your customers as I can't imagine how others felt too.

Excellent customer service ⭐️⭐️⭐️⭐️⭐️ – Hype Frankston- I visited the Frankston store last week and had the most pleasurable customer service from Erykah. Not only did she listen to my needs for work shoes and offer multiple suggestions she also went above and beyond and gave me genuine advice and knowledge about the each shoe style. 100% recommend visiting that particular store and requesting Erykah. Thank you very much.  Show details ·  1

Fantastic costumer service in Perth store would totally recommend – I usually write reviews based on negative feedback but this store does not have any. After going to other various shoe shops for my son to be returning to school and not even being acknowledged we found hype dc. Not only was the service excellent nothing was a bother to the young staff member who helped us. Will defiantly be returning in the future. Do yourself a favour and check them out !! Perth store  Show details ·  1

Zero stars – Zero stars. Bought $320 dr martens shoes for my daughter for a xmas present. 2 different shoes in a box!! Sales people dont bother checking the shoes? Will not buy from Franktston Store!  Show details

Sales Person Paris was amazing.This was a Fountain Gate – Paris the salesperson had amazing knowledge of product,didn’t have item in store,so organised order online & will be delivered tomorrow.Such a pleasure to shop there with people like that.Also explained to my granddaughter how to look after her runners. Show details ·  1

Worst socks ever made – I purchased 2 packs of white invisible socks from Hype Carindale in the advice of the sales assistant who assured me they would be perfect!! Unbelievable they are the worst socks I have ever bought! They keep sliding down and I have to constantly take my shoes off and pull them up. Unfortunately I have already washed all the socks do an unable to… Read more

return them. The shop assistant who fold them to me was most unhelpful when I went back to the store to complain. Will never shop at this place again