198 reviews
- Pre-Construction
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- Mid-Construction
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- Post-Construction
Thank you for our beautiful new home! A great experience building with Ideal Homes. A professional and helpful team from start to end. James - organised, professional and knowledgeable. Answered all our questions and set realistic expectations. Dion - Extremely helpful and knowledgeable. Her support was greatly appreciated. Sam - Professional,… Read more
patient and always available to answer all questions. Her regular updates were greatly appreciated. Orlaith - Absolutely amazing. Professional and knowledgeable. Answered all questions and explained procedures. We are so grateful for her hard work.
Arthur is an amazing sales consultant. He was always there with quick responses to guide us throughout the process. Building with Ideal homes was a smooth transition into a new home. You hear a lot of builders screwing their customers but not Ideal homes and Arthur. He always seemed to be looking out for his customers and making sure everything is… Read more
explained well and understood. I totally recommend to reach out to Arthur if they are planning on a new build! 10 stars for this guy.
- +6
IT IS A TRAP AND WILL BE MORE EXPENSIVE and FRUSTRATING- This is how they will LURE YOU. Our experience with Ideal Homes WA was stressful, frustrating, and fell well below expectations across multiple aspects of the build. - Sales & Transparency The sales process lacked honesty and set unrealistic expectations. We were misled about both the… Read more
building timeline and what was included in the contract. One clear example was the “free” air conditioner, which ultimately cost us significantly more overall for only a minimal increase in house size. This felt like a deceptive upselling tactic rather than a genuine inclusion.
- Design & Approval Issues
A major concern was unauthorised design changes. A lib wall was installed on the fascia of the home instead of being located within the garage, as agreed. This directly impacted the external appearance and should never occur without explicit client approval.
- Allowances & Hidden Costs
Allowances for key items like floor coverings and window treatments were far too low and did not even meet basic requirements. This forced us to spend considerable extra money just to reach a standard liveable finish, which defeats the purpose of having allowances included in the first place.
- Site Supervision & Project Management
Site supervision was poor and lacked accountability. Mistakes were not managed proactively, resulting in avoidable delays and rework. A clear example was a missing outdoor tap, which was only discovered late—leading to an already rendered internal wall being broken to correct it. This highlights inadequate planning and supervision.
- Workmanship & Trade Quality
The overall quality of trades was disappointing. The painting throughout the house was substandard, with visible imperfections that gave the home an unprofessional finish. This has negatively impacted both the presentation and perceived value of the property.
- Defects & Rectification Practices
The approach to defect rectification was particularly concerning:
* Cracked tiles were patched with resin instead of being properly replaced * Brickwork was not professionally cleaned * Soil wells were left blocked
These shortcuts demonstrate poor quality assurance and a lack of attention to detail.
- Construction Experience (Lock-Up Stage) The lock-up stage was especially stressful, with significant delays and incomplete cabinetry work left outstanding. This created unnecessary pressure and uncertainty during what should have been a critical milestone.
- Accountability & Aftercare
There was a consistent lack of accountability throughout the process. Issues were not addressed promptly, and follow-ups often required repeated chasing. Even after construction, there was little urgency in resolving outstanding defects.
Additionally, while the builder frequently emphasised the structural integrity of the home, this appeared to be used to downplay the numerous workmanship issues present throughout the build. Currently we have a blocked soakwell that is creating a pool in my backyard. this was pointed out during PCI, but their "FIX" was just another deception like putting resin on my cracked tile rather than replacing it. Now I keep calling them to fix my soakwell before the rain season, but they keep blaming responsible different departments (construction and maintenance team) making us go back and forth without a resolution.
Overall, the experience was disappointing and exhausting. Between misleading sales practices, unauthorised design changes, poor supervision, substandard workmanship, and inadequate rectification processes, we cannot recommend Ideal Homes WA.
Reviews with attachments
- +3
IDEAL HOMES A TEAM – Very happy with the ideal homes team our salesman Arthur went over and beyond for us from start too finish top bloke have already recommended him highly to friends and family and rest of the team at ideal homes thank you for our beautiful home .Our broker jimmy and his crew all the way with us to always there to answer all the questions thanks a… Read more
lot team. Slab down February and now key handover November, the journey from start to finish has been smooth, efficient and communication on point well done team. Have highly recommended ideal homes to many friends if there was a 10 star rating I would have chose that. Thanks for our beautiful home ideal homes
- +4
First home – We were extremely happy with Arthur as a salesman and how helpful and knowledgeable he is in regards to our needs. Even after signing up, Arthur was still happy to answer questions.Tina our client liaison officer is amazing and has outstanding communication skills. Show details
- +2
IDEAL HOMES – Our Ideal “dream” Home, was the best experience we could have ever hoped for. From initial design meeting with Simon, to prestart and all the way to key handover, the process was seamless and build was beautiful. Would recommend to anyone! Show details
Happy client – It was great to purchase our new home ( First home owners) from Ideal Homes. Arthur is our awesome agent who helps us all through out. And great workmanship with the rest of the team as well. Show details
Perfect – Nena at Ideal Homes has been outstanding & very helpful with our journey into a new home. She helped from beginning to the end, as we did have alot of questions we didn’t know the answers to. I would highly recommend Ideal! Show details · 1
2 weeks ago a pipe that was not crimped, got loose in my 2 month old house and flooded my home. Hot water filled the living room, dining room and master bedroom. I have contacted Ideal Homes maintenance team 3 times only to be told the same one line, no matter what my email said/contained. Their replies ensuring I would be contacted, yet I have… Read more
not been. The cupboards are swollen, the carpet is mouldy and the grout is cracked to the outdoors. I have tried to ask for people to contact but I get told to wait for them to contact me, with no ETA on when that would be. Quite disappointed and really frustrated that now they have my money, my new home is not important anymore.
In-depth reviews
This is our first build ever and we have had an absolute seamless experience. We were fortunate enough to journey with our son who was building at the same time and it was fantastic. From start to finish we have been pleasantly surprised how easy and enjoyable the whole experience was with Ideal Homes. There were no problems whatsoever and all… Read more
communications were swift. Peter was simply fantastic. easy to talk to and knowledgeable in all aspects and assisting us in land acquirement, home design, budget and adjustments. Emma, was brilliant and extremely up with detail and her advice was on point. Sam was just the communication guru for us. She was more up with it all than we were and we felt that Sam was holding our hand through the building journey and nothing was too hard or outside of her field of expertise. Simon was just a master of his craft and we found him again to be very precise and had a keen eye for detail and workmanship. Again he gave us great advice and was extremely friendly and easy to communicate with.
We’ve just finished building our new home with Ideal Homes and we genuinely couldn’t be happier with how the whole journey unfolded. From the very beginning, Arthur, our Housing Consultant, was absolutely brilliant. He went above and beyond in the initial stages, guiding us through every step with patience, honesty and genuine care. Nothing was… Read more
ever too much trouble. He took the time to explain everything clearly, answered every question we had (and there were plenty!), and made us feel completely comfortable and confident in our decisions. His professionalism and support set the tone for the entire build, and we’re incredibly grateful for the effort he put in to get us started the right way. Emma, our Prestart Consultant, was fantastic during selections. Her knowledge and attention to detail made what could have been overwhelming feel organised and even enjoyable. She really helped bring our vision to life. Tina, our Client Relations Coordinator, kept communication flowing throughout the build. She was always approachable, responsive and reassuring whenever we needed clarification. And a big thank you to Tim, our Site Supervisor, who delivered a home we are truly proud of. His workmanship, standards and pride in the finished product really show in the final result. Building a home can be daunting, but thanks to Arthur and the entire team, it was a smooth and positive experience from start to finish. We’re absolutely thrilled with our new home and would highly recommend Ideal Homes to anyone considering building.
Ideal Homes were very pleasant to deal with. Communication was great. They were always willing to work through any issues. From the initial consultation working with Scott right through the build with Sam and Simon was fantastic. They delivered a quality build in a good time frame considering the huge building boom we are currently going through.… Read more
I wouldn’t hesitate recommending Ideal homes to anyone looking to build their dream home! Scott, was awesome to deal with, I enjoyed working with him to design the ideal home. He also helped me secure an amazing block, which I'm extremely grateful for. Emma was really nice to work with during prestart. Nothing was too much bother and it was a very smooth process. Sam's communication was fantastic, she was always friendly and kept me up to date with everything. I enjoyed my weekly updates on the build and she was always responsive to any queries I had. Simon was great, he came up with solutions for any issues and got them rectified. Nothing was too much bother for him and I appreciate the build getting over the line before Christmas.
Positive reviews
We recently completed our new home build in Byford with Ideal Homes and we are very happy with the experience. From start to finish, the team was professional and easy to deal with. What stood out most was the communication. We were kept informed at every stage of the build. Progress updates were regular and clear. We always knew what was… Read more
happening and what was coming next. That made the whole process much less stressful. The quality of the finished home is excellent. The workmanship is solid and the attention to detail shows. We would not hesitate to recommend Ideal Homes to anyone looking to build in Perth. Great team, great result.
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Admin was amazing and responsive at all times! We felt safe and trusted by our builder and team at each step. The process did take much more time than expected but some delays were out of anyone’s control. Sharon was so friendly and responsive. Was never left waiting on emails or queries. Tony pointed out any problem areas and would explain the plans to fix them and where to go with structural problems. Show details
Ideal Homes did their job. They built us a house and even though it took a little longer than it was aimed for. I am pleased with the outcome. Eddie - Great knowledge around the housing market and land pricing changes. Emma - Listened to our concerns clearly and gave us recommendations. Tina - Great with communication and always gave us a clear… Read more
answer. Darryl - is very knowledgeable with the property, which made us feel comfortable. Tina - stood out as she would answer our calls as soon as soon as possible.
Negative reviews
Great all round team who made it possible for me to build my home. A lovely bunch of people who genuinely care for their customers. As I have only just collected my keys, so far I have nothing negative to say about Ideal Homes. Lovely experience and I love my home. Legends. Thank you to everyone involved from Ideal Homes - Samantha Jones, Nena,… Read more
Emma ; not forgetting the ever smiling Receptionist Evie. During the time of sale and contract negotiations, Nena was always available to discuss any questions I had about the build contract. Friendly and timely communications. Thanks Nena. Emma is very very patient and is really knowledgeable about the process and products. My prestart meeting was well managed by Emma and the success is in the finished product - the house. Samantha (Sam). What a lovely, warm and ever so helpful. Nothing I requested with the build progress and updates was never too much. Honestly Sam you’re a right fit for the job, always putting your customers first THANK YOU so much. Building a home comes with a lot of stress it was great having you in my corner.
The schedule of our building is disgusting. We never receive one until almost halfway through and then they said this. Plate Height to Roof Frame - Approx 5 weeks (weather depending - during the wetter months this timeframe won't always apply) Roof Frame to Roof Cover - Approx 4 weeks (weather depending - during the wetter months this timeframe… Read more
won't always apply) Roof Cover to Lock Up - Approx 6 weeks Lock Up to Tiling - Approx 4-6 weeks Tiling to PCI - Approx 10-12 I pad went down in February the middle of February and we’ve had nothing but delay after delay. Our next-door neighbour they paid went down in May and they’re up to the same live as us now and you try to get answers. They just won’t let you know prices we were told it’s gonna be a certain price no more. The only added price would be pre-start. That was a load of rubbish. I could go on and on. IDEAL HOMES Still waiting for house to go into lock up Looks like we won’t be in before Christmas Please anyone who reads this just be careful They liar just to get you to sign with them
Dodgy builders be warned they dont waterproof wet areas. Bedroom on the opposite side of shower brick wall has water damage from water egress. Major Structural cracks through both outer and inner brick walls. Dodgey cablework precast conduit in kicthen short by 100mm. they didnt even brother to cover cables instead tried to cover it up with… Read more
cabinets... Carpets all loose all teeth bent towards center of room. AC installation not tied down to Roof Timbers, Broken ducting. Ceiling in master Bedroom Collapsed along with cornices. Building debry left on site after completion. Floor tiles coverd in grout dust, 1m³ of yellow sand left over paving.
Recent reviews
We couldn’t be happier. Communication was a standout. The quality of trades was excellent. Special thanks to Tony, Sharon, Emma, Dion and James. James got us a good deal, was VERY patient. Emma, was delightful and supportive. Sharon, was a great communicator. Tony, has a high degree of organisation, getting everything done quickly and has an eye for detail with the best trades supporting him. Show details
Since signing the contract, it has been a really smooth process and I am really happy with the quality of the build. There were some delays with the roof frame but wasn’t a big deal. I received at least fortnightly updates on the progress which was appreciated and any questions I had were answered promptly. Any issues I picked up (all minor in… Read more
nature) were all resolved throughout the build process. Overall, really satisfied with the service and build. We wouldn’t have secured the land without Mariusz's help and support. A really great help. Sam's communication and updates were great, rarely felt like I had to follow up on things and when I did, was always a quick turnaround. Emma, was quick and efficient making selections really straight forward. Scott, was really helpful and transparent when I had a walk through which was appreciated, he made sure everything the building inspector picked up was addressed even if minor.
I am extremely happy with the service and the professionalism of the Ideal Homes team and the quality of the home. I was very happy with James, he was very helpful and positive. Jess, was extremely helpful with the prestart, I was very happy with all the help. Tina was great and very helpful whenever I phoned, It was a pleasure speaking with her… Read more
about my home. Tim, was awesome! a real gentleman, very helpful with the transition to my new home. The receptionists were all very helpful and knowledgeable as well.
Great company and exceptional people to deal with, thank you Ideal Homes. Eddie, was a great consultant who got us into our home. Emma, was great at her job and was so helpful. Tina, was so helpful and kept us well informed. Darryl, has an amazing wealth of knowledge and is a great guy. Show details
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Great experience from start to finish. Adam, was amazing to work with. Kristy, was very knowledgeable and helpful. Sam, was amazing during the whole process, she was always there to answer our questions and was very helpful. Orlaith, was amazing and very helpful. we are looking forward to moving into our new dream home. Thank you Ideal Homes. Would highly recommend. Show details
Overall very good experience. This was my first build and they made is very easy and helped me through each step. Would recommend. Arthur, was very good when helping me with my plans and changed anything without any fuss. Always kind and helpful. Elisha, was vey helpful. Samantha, was very good and helped me through when I was unsure of anything,… Read more
had good communication. Simon, was very considerate and nothing was too much trouble, he fixed all concerning issues.
The process started with sales consultant Scott Angel who designed a custom floor plan to fit the lot. We loved the design and inclusions and very happy with Scott’s service. The construction stage was a bit rocky with several delays and at one point it looked like we wouldn’t be in until Jan/Feb 2026. Around lockup we got allocated a new building… Read more
Supervisor Orla, who managed to work miracles and surprised us with completion before Christmas. A big thank you to Samantha in the office who has worked with me throughout the entire build. We are so grateful for the hard work everyone has put in and we LOVE our new home. Very happy with Scott's service and custom floor plan design he did for us. Love it. Very happy with Kristy at prestart. Sam was amazing, Sam cops all the angry emails and is always lovely and professional and Orlaith was the best! Worked miracles to get our house ready before Christmas and we are forever grateful.
Great service from start to finish. Very pleased with the whole process, would recommend to family and friends! Nena, was great, found land in a great location and walked through the process easily. Emma, was very informative of selections. Sam, updated regularly, I always knew where I was in the building process. Simon, was easy to deal with and dealt with everything at the time. Show details
We had a great experience building with Ideal Homes. The whole team was supportive and easy to communicate with from start to finish. Overall we’re very happy with the service and the final result. Adam, was very helpful, patient and always explained everything clearly. Kristy, was friendly, organised and guided us well through all the selections,… Read more
made the experience smooth. Sharon was great at communicating, really appreciated her support. Tony, was very professional, kind and accommodating. Samantha, was very friendly, quick to respond, and had great communication, she has been wonderful and made the whole process much easier for our family.
Had a great experience building with Ideal. Communication at every stage was excellent, both from the office and the infield supervisors. Would recommend using them to anyone looking to build a new home. Peter was very helpful as I was building for the first time. Kept me informed re next steps during the pre build stage. Kristy made the process… Read more
very simple, considering the number of decisions that has to be made. Had a lot of positive suggestions which really helped. Tina provided constant updates and answered all the questions I had along the way in a very timely manner and Darryl was very thorough during the walk through, everyone was great.
Ideal were great with helping build our first home. All the communications were clear and quickly responded too, with everything explained in depth. Great from start through to finish! Adam was great with helping us get started, explained everything very clearly. Kristy was extremely helpful with designing everything in prestart. Samantha provided… Read more
clear and quick communication with all questions and Orlaith was very friendly and approachable with any questions we had on inspections.
Was a great experience, helped with everything along the way and made our building experience exciting. Would definitely build with them again and would recommend them to others. Daniel, was good he always answered and got back to us straight away. Emma, was a great help. Sharon, kept us up to date with everything and was fantastic, replied quick… Read more
with inquiries. Tony, guided us with everything and helped us in pci and made sure things were booked when we were held up with our tiles.
Easy process from start to finish. Very happy with our new home. Nena was amazing, so helpful and lovely to deal with. Elisha provided incredible service, couldn't have done it without Elisha. She is so knowledgeable and talented. Samantha was always prompt and provided excellent customer service and Orlaith was really helpful and friendly at pci, Wayne was a top bloke too. Show details
From start to finish - working with Ideal Homes to make our house HOME was very easy. I've met Arthur (the sales person) from Ideal Homes late last year. After telling him my budget and requirements, he hunt the plots for me with keeping young family in mind. That landed me onto a garden facing block. There were couple of occasions where me and… Read more
my wife were thinking of having larger 2 bedroom house instead of 3 decent size bedrooms, Arthur was quick to give his insights on it, especially as he knew we would stay in this house for sometime only.
Arthur is great as a person too to work with and I guess that makes it easy to discuss literally anything/everything. He explained all the ins/out and also made sure there's some buffer loan amount for unexpected expenses down the line e.g. siteworks.
Bottom line - Amazing experience. I went with word of mouth and seeing many Kiwis (now including myself) going with ideal homes and took the call. Nothing to regret.
Now building a second one with Arthur/Ideal Homes !!!
The whole process was amazing the plaster work on the walls could have been a better finish but happy over all. Nena was amazing she is what sold us on Ideal Homes as we were originally going to go with a different builder. Emma is very experienced. Sharon was fantastic to deal with and Tony was well organised and easy to deal with. Show details
Works went smoothly, took 17 months from start to finish. There was little communication needed with Arthur, he was very helpful, knowledgeable and had good advice regarding the build. Emma was helpful when I had questions about the build. Sharon did her best to arrange what was needed to make things run smoothly and there was also little communication needed with Tony and he was able to complete the build in an acceptable time. Show details
Amazing home fantastic service and very easy to deal with. Nena was amazing, listened to what I wanted in my design and produced. Emma offered suggestions when presented with my ideas, easy to work with . Sharon came in towards end of build, was easy to deal with, kept me updated and David was professional understood any concerns and explained processes to ease my mind Show details
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UPDATE 5/2026. On 21/10/2025 I reported brickwork issue - there are three gaps about 1/2 size… Read more