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iiNet Fixed Wireless

iiNet Fixed Wireless

NBN 25, NBN 12
2.5 from 328 reviews

Reviews

2.5

328 reviews
5
(90)
4
(36)
3
(8)
2
(14)
1
(180)
  • Value for Money
    4.0 (136)
  • Transparency
    4.3 (112)
  • Customer Service
    4.2 (138)
  • Adequate Speeds Yes (75%) · No (25%)
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Rosa

Rosa

  • 2 reviews

Stay away

published

Sadly there is no zero, one star is too much for this scamming company. Was charged all those surprise bills, which I wasn’t told off. Every time you try to call them you have to waste half of your day and still have unresolved issues. I’ve been using iiNet for 5 years, at the three different properties, had to change the provider for three of them. If you value your time and money, stay away from the this scammers.

Transparency
Customer Service
Value for Money
Start DateJanuary 2015
Adequate Speeds No
Contract Type24-month contract
Data TypeUnlimited Data
See all answers
1 comment
iiNet
Customer ServiceiiNet
Lucas Mckern

Lucas MckernVictoria

iinet net doesn't supply want we pay for.

published

I experience dropouts on the daily. Some days it is slow I cant even open google, I call there help line and they don't know what to do about it but charge money for my next month. I am connect through a Ethernet cord and the wifi at McDonald's is faster and more stable than what this national company has to offer. They say I'm entitled to 15 mbits/s but I get between 1 and 0.1 on average. Dont go with iinet there just a bunch of scammers.

Start DateJanuary 2002
Adequate Speeds No
Standalone or BundledBundled
1 comment
iiNet
Customer ServiceiiNet
Kylie T

Kylie TNorth Queensland, QLD

  • 2 reviews

Would never recommend !

published

I have never left a negative review but this time I am. Steer clear of this provider! Whilst being a customer , service I could not fault. Once I needed to cancel the service I have NEVER in my years experienced the worst customer service and blatant lies to pretend I didn't confirm to their cancellation process, leaving me with bills 2 months more than they should have been !

Transparency
Customer Service
Value for Money
Start DateOctober 2019
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
iiNet
Customer ServiceiiNet
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John

JohnMetropolitan Adelaide, SA

  • 2 reviews

Ongoing drop outs.

published

Mobile calls regularly drop out when the telephone are used in a number of locations within the house and around the property. Problem previously reported to NBN, Optus and Adam to no avail to date.

Transparency
Customer Service
Value for Money
Adequate Speeds No
Standalone or BundledStandalone
Contract Type12-month contract
Data TypeCapped Data
See all answers
1 comment
iiNet
Customer ServiceiiNet

Will I ever get connected?

published

I have called iiNet every day for the past three days waiting for my Internet to be connected and I am getting no answer. Looking for other providers right now.

Transparency
Customer Service
Value for Money
Start DateMay 2020
Adequate Speeds No
Standalone or BundledStandalone
Contract Type6-month contract
Data TypeUnlimited Data
See all answers
1 comment
iiNet
Customer ServiceiiNet
Sir_something_like_that

Sir_something_like_thatSydney Surrounds, NSW

IiNet lie and cheat

published

There was an outage for 1 month ... they wouldn't give me anything and wanted me to pay for it ... this is the second time I have gone without net that I'm paying for .... I'm in a no lock in contract and still have to pay a fee to leave ... they lie as much as the CCP

Transparency
Customer Service
Value for Money
Adequate Speeds No
Standalone or BundledStandalone
Data TypeUnlimited Data
See all answers
1 comment
iiNet
Customer ServiceiiNet
Pierre

PierreRichmond-Tweed, NSW

Good advice

published

I called iiNet to see about purchasing an add on data bundle to tide me over until the reset. The person I spoke to offered me a much better option. She informed me that I could change to unlimited data for only $5 per month. So much better than paying double that for a one-off small package.

Transparency
Customer Service
Value for Money
Adequate Speeds Yes
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
iiNet
Customer ServiceiiNet

Fantastic to hear we could find you an overall better plan from our range, Pierre! Thank for calling in and for your excellent review :) - Tal

desmcgrady25

desmcgrady25South East Queensland, QLD

Shocking

published

No help at all, they take your money and run, they are the worst company to deal with they rob you of
your money they charge me $69.00 to set up my plan then didn't even install it they then charged me another $60.00 for canceling fees. please don't fall into their traps.

Transparency
Customer Service
Value for Money
Adequate Speeds No
Contract Type24-month contract
See all answers
1 comment
iiNet
Customer ServiceiiNet

Appalling customer service. Do not sign up

published

Signed up 2 weeks ago to fixed wireless nbn. plugged everything in at our end and all equipment working fine, BUT - no internet. Called iinet, waited the 50 minutes it took for them to answer, they said we needed a technician. The technician was booked incorrectly at their end. So a week later we have to wait on line for another hour. Tech came today, tells us what we already knew, everything is working fine at our end. Issue is with iinet. I have waited online now for 3 hours, and each time i get to the front of queue they close the chat without a word! They have no issue invoicing me for a service they are not providing, and now im stuck paying for something we cant use.

Transparency
Customer Service
Value for Money
Adequate Speeds No
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
5 comments
iiNet
Customer ServiceiiNet
mel t
mel t

1185275466

iiNet
Customer ServiceiiNet
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Max Taylor

Max TaylorPerth, WA

  • 2 reviews

Good setup and reliable

published

Only once but received help straight away and fixed quickly good service 30 words shouldn’t be in this because I think i’ve covered what I wanted to say, 2 more for 30 words, that was pointless

Transparency
Customer Service
Value for Money
Adequate Speeds Yes
Standalone or BundledBundled
Data TypeUnlimited Data
See all answers
1 comment
iiNet
Customer ServiceiiNet
Doug

Doug

  • 2 reviews

Internet & email

published

For the amount of use I have with online products, the speed and reliability has been excellent. There have been drop outs, but they have usually been of a short duration. My email service is great and any problems have been easy to resolve with one phone call.

Transparency
Customer Service
Value for Money
Start DateMarch 2015
Adequate Speeds Yes
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeCapped Data
See all answers
1 comment
iiNet
Customer ServiceiiNet

Perfect service

published

Had a major issue some time ago, which was as much nbn issue as provider, nbn didn’t help at all but provider managed to solve issue and haven’t had an issue to do with provider since. Recently had an email problem which was to do with my computer software. I couldn’t solve , but iiNet tech worked her way through it , can’t recommended them enough.

Customer Service
Value for Money
Start DateApril 2003
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
See all answers
1 comment
iiNet
Customer ServiceiiNet
Btapps

BtappsQueensland

Can't fault it

published

Although we have experienced some disconnection, I don't believe it is any more than other providers.
We have had only one potential problem, that was with a recent payment issue but that was sorted very quickly. Any time we have contacted tech support we were extremely pleased with the service and outcome. Our recent move between towns went extremely well and we had full service within a couple of days. We recommend iiNet without hesitation, not like some Isis.

Transparency
Customer Service
Value for Money
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
See all answers
1 comment
iiNet
Customer ServiceiiNet

Thanks so very much for the recommendations, Btapps!

- Leo

Excellent tech support

published

IInet customer for many years, quick and easy changeover to NBN and always excellent tech support. Only outages have been regional tower issues or upgrades. That’s why I stay with iiNet.

Adequate Speeds Yes
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeCapped Data
See all answers
1 comment
iiNet
Customer ServiceiiNet

Great to hear, Lyn! We're very happy to hear that the changeover to NBN has been so positive for you and that the outages that you've have been few. Thanks for sticking with us!

- Leo

Carmen

CarmenSydney Surrounds, NSW

  • 2 reviews

Shocking "Support" service - go with someone else

published

Faulty modem
3 days to speak to someone
Call wait times 2+ hours plus
7 requests for callback made over 3 days, no-one called back
Wrong information on file
Solution after 3 days is to repost a faulty modem eta 5 days time
No way to express post the modem, no way to pick up instore
8 days no internet
I am furious

1 comment
iiNet
Customer ServiceiiNet
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Judie R.

Judie R.Hobart, TAS

IINET Our Internet Provider

published

iiNET is a good provider and when we have needed help they have responded within a reasonable time wellframe. They have also given me and also my girlfriend when she comes to use the computer advice and instructions on how to fix the problem .

Transparency
Customer Service
Value for Money
Standalone or BundledBundled
Data TypeUnlimited Data
See all answers
1 comment
iiNet
Customer ServiceiiNet

Thanks so much for allowing us to help your girlfriend and yourself, Judie!

- Leo

great service quick result

published

service was lost for a few hours contacted iinet issue resolved within an hour i have nothing more to add except to say i dont like to be told how many words ican use

Transparency
Customer Service
Value for Money
Start DateDecember 2019
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type12-month contract
Data TypeCapped Data
See all answers
1 comment
iiNet
Customer ServiceiiNet

Thanks very much, dwarde! We're just happy to see you up and running once more.

- Leo

Gary

GaryIllawarra, NSW

Better than adsl

published

It works well most of the time but dropouts have been occuring. Every time I have had problems IInet has spent time trying to improve it and make it a better connection.

Transparency
Customer Service
Value for Money
Adequate Speeds Yes
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeCapped Data
See all answers
1 comment
iiNet
Customer ServiceiiNet

About iinet company

published

this is perfect with no issue for many years i am working with iinet and i am very happy to choose iinet company for my internet , and want to say thanks iinet.

Transparency
Customer Service
Value for Money
Contract TypeMonth-to-month
Data TypeCapped Data
See all answers
1 comment
iiNet
Customer ServiceiiNet

Thank you July! We appreciate your review and your support! - Tal

The reviewer stated that an incentive was offered for this review

pete

peteIllawarra, NSW

  • 2 reviews

could be a lot better

published

I have had several outages of internet over the last year. When asking for information about recovery of our services it is inaccurate . My phone calls to help lines are very productive ,the people always fix any software problem at the first time, good on the staff.I have poor download rates and do not watch movies on line.Our Wifi is good for sport and Internet gaming. Thank You.

Transparency
Customer Service
Value for Money
Start DateJanuary 2017
Adequate Speeds No
Standalone or BundledBundled
See all answers
1 comment
iiNet
Customer ServiceiiNet

Thank you Pete for your review! We do take on your feedback and thank you for your patience with our team when you've called through to assist, as we're always happy to help!

- Leo

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Questions & Answers

Vido

Vidoasked

Fixed Wireless NBN 25

Define fixed wireless?

2 answers
Steve
Steve

Not sure I have ADSL broad band sorry I cannot help with that one.

iiNet
Customer ServiceiiNet

Hey Vido,

NBN have you covered. Have a look at:

https://www1.nbnco.com.au/learn/network-technology/fixed-wireless-explained

- Leo

Get an answer from our members and iiNet representatives

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