Webmail out for days. Three calls to support to no avail.
Three calls to support to no avail. Told it should be back up by Christmas.
Net space was good before iiNet came along.
Unable to log on to webmail for so long is disgusting.
Have spoken to Nadine, Mitch and Lebanese over last 30 hours but all I get is promises, no action.
And I did not receive the call back I was promised at 1 pm EST today to see if I had been connected!
Have been completely happy with reliable service and minimal needs for assistance was prompt and courteous over 14+yrs and have no reason to change .
Hope all that joined or do have had the same satisfaction
Great for me
Has been reliable. When needing occasional assistance the issue has always been helpful and rectified promptly each time i have asked. The staff at iinet are always very polite when contacting the support section.
The nbn transition.
To start with we had a few hick ups with nbn but iinet worked through it with me and we were able to resolve all problems and i have been up and running since. Great experience and a great company to supply the internet to you.
Enjoying having this Iinet.com.
On the whole its been pretty good compared to other services.
When you do have a problem there good to assist you. Financially I find the price we pay its a very good Service.
9 years and still happy
We do have dropouts from time to time. We needed assistance the other day but the issue was resolved quickly by a very pleasant, helpful woman. She chatted whilst resolving the problem and was a pleasure to deal with.
Reliable and supported well
After the initial set up the service has been reliable and well supported. Phone calls for any difficulties have been responded to promptly and efficiently. We remain with iiNet for this very reason.
Great after installation it has been terrific
Reliable well priced excellent support available. No issues after installation. All personnel have been competent understanding and efficient.I rely on my service for my safety and peace of mind, and enjoyment.
really reliable ,hardly ever drops out
I have been with them since aapt days and was a seemless changeover ,always had good service if I needed anything sorted out, like today when my computer crashed and I needed to retrieve my emails.
Meets all of our requirements adequately.
Very reliable with rare dropouts well handled by iiNet.
Slow download speeds in the early days of NBN connection have been improved with close to 11/12 on average being normal.
I am a very happy customer thanks.
Excellent for the family
Great service and reliable internet. Over the years any issues have been solved minimal downtime and friendly assistance from the iiNet team anytime. Will definitely recommend this service to all.
I have been with iinet for about 7 years, and have found them fantastic. The plan I'm on was great, and has never changed. On the rare occassion I need to talk to their customer service, their staff has been friendly, quick and efficient. Never had any problems. Can not see any reason why I would change providers.
Love it the husband and kids couldn’t be without it
Our set box hasn’t been a problem only when we have a power outage we have to reset box with the help of your amazing customer service team. They were friendly and couldn’t do enough
Can’t live without it !!
Yes a lot of dropouts, so we are receiving a new modem soon to replace the old one and hopefully this will fix the problem, the iinet team are always extremely helpful.
Very reliable service ,fast speed with no dropouts' a joy to use .The company I I Nett , professional with experienced helpful consultants. I have been a customer for over ten years,in the event of an issue it was resolved very quickly.
Rarely have had any dropouts and I live on a country gravel road. Did have one the other day and was fixed efficiently and courteously with easy to understand english.
Generally very good
We have occassional dropouts at high traffic times such as in the evening but generally it has been reliable. We have had a couple of episodes where service wasn't available but the tech team were very prompt and extreamly helpful in responding and fixing the problem.
Selected NBN 12 as it is more than capable. Nearly twice as fast as old ADSL, and has enough for fetch movies without hesitation. Our system here usually running without fault.
If there is a fault usually fixed quickly.
Need my NBN.
Yes dropout , slow loading, have to restart NBN box like dial up very annoying, we need faster speed. Service is fine never had a problem with the ppl are lovely.
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