No help at all, they take your money and run, they are the worst company to deal with they rob you of
your money they charge me $69.00 to set up my plan then didn't even install it they then charged me another $60.00 for canceling fees. please don't fall into their traps.
Good setup and reliable
Only once but received help straight away and fixed quickly good service 30 words shouldn’t be in this because I think i’ve covered what I wanted to say, 2 more for 30 words, that was pointless
Internet & email
For the amount of use I have with online products, the speed and reliability has been excellent. There have been drop outs, but they have usually been of a short duration. My email service is great and any problems have been easy to resolve with one phone call.
Shocking "Support" service - go with someone else
3 days to speak to someone
Call wait times 2+ hours plus
7 requests for callback made over 3 days, no-one called back
Wrong information on file
Solution after 3 days is to repost a faulty modem eta 5 days time
No way to express post the modem, no way to pick up instore
8 days no internet
I am furious
IINET Our Internet Provider
iiNET is a good provider and when we have needed help they have responded within a reasonable time wellframe. They have also given me and also my girlfriend when she comes to use the computer advice and instructions on how to fix the problem .
great service quick result
service was lost for a few hours contacted iinet issue resolved within an hour i have nothing more to add except to say i dont like to be told how many words ican use
About iinet company
this is perfect with no issue for many years i am working with iinet and i am very happy to choose iinet company for my internet , and want to say thanks iinet.
The reviewer stated that an incentive was offered for this review
Fantastic only minor problem and always fixed. Excellent customer service...
Recently had dropouts called up and everything was checked (lines etc) after reset of modem it was found the modem was faulty. Modem is being replaced as soon as possible. This is the first problem encountered since switching to the nbn.
Webmail out for days. Three calls to support to no avail.
Three calls to support to no avail. Told it should be back up by Christmas.
Net space was good before iiNet came along.
Unable to log on to webmail for so long is disgusting.
Have spoken to Nadine, Mitch and Lebanese over last 30 hours but all I get is promises, no action.
And I did not receive the call back I was promised at 1 pm EST today to see if I had been connected!
Have been completely happy with reliable service and minimal needs for assistance was prompt and courteous over 14+yrs and have no reason to change .
Hope all that joined or do have had the same satisfaction
Great for me
Has been reliable. When needing occasional assistance the issue has always been helpful and rectified promptly each time i have asked. The staff at iinet are always very polite when contacting the support section.
The nbn transition.
To start with we had a few hick ups with nbn but iinet worked through it with me and we were able to resolve all problems and i have been up and running since. Great experience and a great company to supply the internet to you.
Excellent back up service when needed
I have been with iinet for 16 years and have never been disappointed throughout this time Have moved house 5 times and each time had to contact iinet for a new connection and they have been excellent
Enjoying having this Iinet.com.
On the whole its been pretty good compared to other services.
When you do have a problem there good to assist you. Financially I find the price we pay its a very good Service.
9 years and still happy
We do have dropouts from time to time. We needed assistance the other day but the issue was resolved quickly by a very pleasant, helpful woman. She chatted whilst resolving the problem and was a pleasure to deal with.
Reliable and supported well
After the initial set up the service has been reliable and well supported. Phone calls for any difficulties have been responded to promptly and efficiently. We remain with iiNet for this very reason.
Great after installation it has been terrific
Reliable well priced excellent support available. No issues after installation. All personnel have been competent understanding and efficient.I rely on my service for my safety and peace of mind, and enjoyment.
really reliable ,hardly ever drops out
I have been with them since aapt days and was a seemless changeover ,always had good service if I needed anything sorted out, like today when my computer crashed and I needed to retrieve my emails.
Meets all of our requirements adequately.
Very reliable with rare dropouts well handled by iiNet.
Slow download speeds in the early days of NBN connection have been improved with close to 11/12 on average being normal.
I am a very happy customer thanks.
Excellent for the family
Great service and reliable internet. Over the years any issues have been solved minimal downtime and friendly assistance from the iiNet team anytime. Will definitely recommend this service to all.
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