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iiNet Fixed Wireless NBN 12

iiNet Fixed Wireless NBN 12

4.2 from 43 reviews

Reviews

(27)
(9)
(0)
(2)
(5)
  • Value for Money
    4.3 (40)
  • Transparency
    4.4 (36)
  • Customer Service
    4.5 (39)
  • Adequate Speeds Yes (82%) · No (18%)
desmcgrady25

desmcgrady25South East Queensland, QLD

Shocking

published

No help at all, they take your money and run, they are the worst company to deal with they rob you of
your money they charge me $69.00 to set up my plan then didn't even install it they then charged me another $60.00 for canceling fees. please don't fall into their traps.

Transparency
Customer Service
Value for Money
Adequate Speeds No
Contract Type24-month contract
See all answers
1 comment
iiNet
Customer ServiceiiNet
Max Taylor

Max TaylorPerth, WA

  • 2 reviews

Good setup and reliable

published

Only once but received help straight away and fixed quickly good service 30 words shouldn’t be in this because I think i’ve covered what I wanted to say, 2 more for 30 words, that was pointless

Transparency
Customer Service
Value for Money
Adequate Speeds Yes
Standalone or BundledBundled
Data TypeUnlimited Data
See all answers
1 comment
iiNet
Customer ServiceiiNet
Doug

Doug

  • 2 reviews

Internet & email

published

For the amount of use I have with online products, the speed and reliability has been excellent. There have been drop outs, but they have usually been of a short duration. My email service is great and any problems have been easy to resolve with one phone call.

Transparency
Customer Service
Value for Money
Start DateMarch 2015
Adequate Speeds Yes
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeCapped Data
See all answers
1 comment
iiNet
Customer ServiceiiNet
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Carmen

CarmenSydney Surrounds, NSW

  • 2 reviews

Shocking "Support" service - go with someone else

published

Faulty modem
3 days to speak to someone
Call wait times 2+ hours plus
7 requests for callback made over 3 days, no-one called back
Wrong information on file
Solution after 3 days is to repost a faulty modem eta 5 days time
No way to express post the modem, no way to pick up instore
8 days no internet
I am furious

1 comment
iiNet
Customer ServiceiiNet
Judie R.

Judie R.Hobart, TAS

IINET Our Internet Provider

published

iiNET is a good provider and when we have needed help they have responded within a reasonable time wellframe. They have also given me and also my girlfriend when she comes to use the computer advice and instructions on how to fix the problem .

Transparency
Customer Service
Value for Money
Standalone or BundledBundled
Data TypeUnlimited Data
See all answers
1 comment
iiNet
Customer ServiceiiNet

Thanks so much for allowing us to help your girlfriend and yourself, Judie!

- Leo

great service quick result

published

service was lost for a few hours contacted iinet issue resolved within an hour i have nothing more to add except to say i dont like to be told how many words ican use

Transparency
Customer Service
Value for Money
Start DateDecember 2019
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type12-month contract
Data TypeCapped Data
See all answers
1 comment
iiNet
Customer ServiceiiNet

Thanks very much, dwarde! We're just happy to see you up and running once more.

- Leo

About iinet company

published

this is perfect with no issue for many years i am working with iinet and i am very happy to choose iinet company for my internet , and want to say thanks iinet.

Transparency
Customer Service
Value for Money
Contract TypeMonth-to-month
Data TypeCapped Data
See all answers
1 comment
iiNet
Customer ServiceiiNet

Thank you July! We appreciate your review and your support! - Tal

The reviewer stated that an incentive was offered for this review

Gail

GailMetropolitan Adelaide, SA

  • 2 reviews

Fantastic only minor problem and always fixed. Excellent customer service...

published

Recently had dropouts called up and everything was checked (lines etc) after reset of modem it was found the modem was faulty. Modem is being replaced as soon as possible. This is the first problem encountered since switching to the nbn.

Transparency
Customer Service
Value for Money
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeCapped Data
See all answers
1 comment
iiNet
Customer ServiceiiNet
Sid Cowling

Sid CowlingGippsland, VIC

Webmail out for days. Three calls to support to no avail.

published

Three calls to support to no avail. Told it should be back up by Christmas.
Net space was good before iiNet came along.
Unable to log on to webmail for so long is disgusting.
Have spoken to Nadine, Mitch and Lebanese over last 30 hours but all I get is promises, no action.
And I did not receive the call back I was promised at 1 pm EST today to see if I had been connected!

Transparency
Customer Service
Value for Money
Start DateJanuary 1988
Adequate Speeds Yes
See all answers
1 comment
iiNet
Customer ServiceiiNet
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14+yrs Satisfied

published

Have been completely happy with reliable service and minimal needs for assistance was prompt and courteous over 14+yrs and have no reason to change .
Hope all that joined or do have had the same satisfaction

Transparency
Customer Service
Value for Money
Start DateSeptember 2005
Adequate Speeds Yes
See all answers
1 comment
iiNet
Customer ServiceiiNet

Great for me

published

Has been reliable. When needing occasional assistance the issue has always been helpful and rectified promptly each time i have asked. The staff at iinet are always very polite when contacting the support section.

Transparency
Customer Service
Value for Money
Adequate Speeds Yes
Standalone or BundledStandalone
Data TypeCapped Data
See all answers
1 comment
iiNet
Customer ServiceiiNet

Great to hear, John! We're very happy to hear that your connection has been so reliable for you.

- Leo

dave J

dave JMetropolitan Adelaide, SA

The nbn transition.

published

To start with we had a few hick ups with nbn but iinet worked through it with me and we were able to resolve all problems and i have been up and running since. Great experience and a great company to supply the internet to you.

Transparency
Customer Service
Value for Money
Start DateSeptember 2012
Adequate Speeds Yes
Standalone or BundledBundled
Contract Type24-month contract
Data TypeCapped Data
See all answers
1 comment
iiNet
Customer ServiceiiNet

Dave J, this is awesome to hear! Thanks for sticking with us since 2012 and for your hearty recommendation. Enjoy your NBN connection!

- Leo

Excellent back up service when needed

published

I have been with iinet for 16 years and have never been disappointed throughout this time Have moved house 5 times and each time had to contact iinet for a new connection and they have been excellent

1 comment
iiNet
Customer ServiceiiNet

Philip, we look forward to continuing to assist you, through many more house moves! Thank you for your incredible 16 years with us - we're extremely humbled by this.

- Leo

Midg.

Midg.Wide Bay-Burnett, QLD

Enjoying having this Iinet.com.

published

On the whole its been pretty good compared to other services.
When you do have a problem there good to assist you. Financially I find the price we pay its a very good Service.

Transparency
Customer Service
Value for Money
Start DateOctober 2007
Adequate Speeds Yes
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
iiNet
Customer ServiceiiNet

We're delighted that you're so happy with our service, Midg, thank you!

- Leo

Kate Carlin

Kate Carlin

  • 2 reviews

9 years and still happy

published

We do have dropouts from time to time. We needed assistance the other day but the issue was resolved quickly by a very pleasant, helpful woman. She chatted whilst resolving the problem and was a pleasure to deal with.

Transparency
Customer Service
Value for Money
Adequate Speeds No
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
iiNet
Customer ServiceiiNet
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Pleasing

PleasingSouthern and Hills, SA

Reliable and supported well

published

After the initial set up the service has been reliable and well supported. Phone calls for any difficulties have been responded to promptly and efficiently. We remain with iiNet for this very reason.

Transparency
Customer Service
Value for Money
Start DateJanuary 1986
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type24-month contract
Data TypeCapped Data
See all answers
1 comment
iiNet
Customer ServiceiiNet

Great after installation it has been terrific

published

Reliable well priced excellent support available. No issues after installation. All personnel have been competent understanding and efficient.I rely on my service for my safety and peace of mind, and enjoyment.

Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
iiNet
Customer ServiceiiNet

Liz, thank you for trusting in us; we'll continue to give you the best service we can.

- Leo

really reliable ,hardly ever drops out

published

I have been with them since aapt days and was a seemless changeover ,always had good service if I needed anything sorted out, like today when my computer crashed and I needed to retrieve my emails.

Transparency
Customer Service
Value for Money
Contract TypeMonth-to-month
Data TypeCapped Data
See all answers
1 comment
iiNet
Customer ServiceiiNet

William, thanks for sticking with us since your days with AAPT and we hope to be with you well into the future. Cheers!

- Leo

Lou Teitzel

Lou TeitzelNorth Queensland, QLD

Meets all of our requirements adequately.

published

Very reliable with rare dropouts well handled by iiNet.
Slow download speeds in the early days of NBN connection have been improved with close to 11/12 on average being normal.
I am a very happy customer thanks.

Transparency
Customer Service
Value for Money
Start DateOctober 2005
Contract TypeMonth-to-month
Data TypeCapped Data
See all answers
1 comment
iiNet
Customer ServiceiiNet

Thanks for taking the time to share your experience, Lou. We're over the moon to hear that your speeds have improved and stoked to hear that the service has been performing relatively smoothly. Cheers

- Joshy

Marty

MartySouth West, WA

Excellent for the family

published

Great service and reliable internet. Over the years any issues have been solved minimal downtime and friendly assistance from the iiNet team anytime. Will definitely recommend this service to all.

Transparency
Customer Service
Value for Money
Start DateMay 2013
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeCapped Data
See all answers
1 comment
iiNet
Customer ServiceiiNet

Thanks for your review and for your recommendation, Marty! Excellent to hear you've had an awesome experience with us over the years and we hope to continue this trend for you. - Tal

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