??!
1 photo
iiNet Fixed Wireless NBN 12

iiNet Fixed Wireless NBN 12

4.3 from 25 reviews

Meets all of our requirements adequately.

Very reliable with rare dropouts well handled by iiNet.
Slow download speeds in the early days of NBN connection have been improved with close to 11/12 on average being normal.
I am a very happy customer thanks.

Value for Money
Transparency
Customer Service
Start DateOctober 2005
Contract TypeMonth-to-month
Data TypeCapped Data
1 comment
Thanks for taking the time to share your experience, Lou. We're over the moon to hear that your speeds have improved and stoked to hear that the service has been performing relatively smoothly. Cheers - Joshy

Excellent for the family

Great service and reliable internet. Over the years any issues have been solved minimal downtime and friendly assistance from the iiNet team anytime. Will definitely recommend this service to all.

Value for Money
Transparency
Customer Service
Start DateMay 2013
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeCapped Data
1 comment
Thanks for your review and for your recommendation, Marty! Excellent to hear you've had an awesome experience with us over the years and we hope to continue this trend for you. - Tal

Happy Chappy

I have been with iinet for about 7 years, and have found them fantastic. The plan I'm on was great, and has never changed. On the rare occassion I need to talk to their customer service, their staff has been friendly, quick and efficient. Never had any problems. Can not see any reason why I would change providers.

Value for Money
Transparency
Customer Service
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeCapped Data
1 comment
Julie G, thanks for making our day! We look forward to being with you for many years to come. - Leo

Love it the husband and kids couldn’t be without it

Our set box hasn’t been a problem only when we have a power outage we have to reset box with the help of your amazing customer service team. They were friendly and couldn’t do enough

Value for Money
Transparency
Customer Service
Start DateJanuary 2009
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeCapped Data
1 comment
Thanks for taking the time to share your experience, Gemma. We're over the moon that our customer service team has proved to be helpful when you've needed a helping hand. Cheers - Joshy

Can’t live without it !!

Yes a lot of dropouts, so we are receiving a new modem soon to replace the old one and hopefully this will fix the problem, the iinet team are always extremely helpful.

Value for Money
Transparency
Customer Service
Start DateJanuary 2009
Adequate Speeds No
Standalone or BundledStandalone
Contract Type24-month contract
Data TypeUnlimited Data
2 comments
This is great to hear Cherie! Please let us know if the replacement modem doesn't help and we'll continue to do whatever we can to help stop the dropouts. - LeoI will definitely let you know, Thank you very much.

Perfect communication

Very reliable service ,fast speed with no dropouts' a joy to use .The company I I Nett , professional with experienced helpful consultants. I have been a customer for over ten years,in the event of an issue it was resolved very quickly.

Value for Money
Transparency
Customer Service
Start DateJune 2009
Adequate Speeds Yes
Standalone or BundledStandalone
Data TypeCapped Data
1 comment
Thanks for the kind words, Joseph! We're absolutely stoked to hear that your service has been performing well with the team there to help out when you've needed them. Cheers - Joshy

Very impressed

Rarely have had any dropouts and I live on a country gravel road. Did have one the other day and was fixed efficiently and courteously with easy to understand english.

Value for Money
Transparency
Customer Service
Start DateMarch 1998
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeUnlimited Data
1 comment
Cheers! We're super happy to hear this, so thank you for allowing our team to help. - Leo

Generally very good

We have occassional dropouts at high traffic times such as in the evening but generally it has been reliable. We have had a couple of episodes where service wasn't available but the tech team were very prompt and extreamly helpful in responding and fixing the problem.

Value for Money
Transparency
Customer Service
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeCapped Data
Connection TypeWireless
1 comment
Excellent to hear the team were able to help you out, Jan. If you ever need help looking into those occasional dropouts, do give us a call any time on 13 22 58 for assistance and we'll be happy to help with that as well. - Tal

Enough

Selected NBN 12 as it is more than capable. Nearly twice as fast as old ADSL, and has enough for fetch movies without hesitation. Our system here usually running without fault.
If there is a fault usually fixed quickly.

Value for Money
Transparency
Customer Service
Start DateJuly 2018
Adequate Speeds Yes
Standalone or BundledBundled
Contract Type24-month contract
Data TypeUnlimited Data
Connection TypeWireless
1 comment
Glad to hear you're enjoying the right plan for your needs with us on NBN, Robert! Thanks for your review! - Tal

Need my NBN.

Yes dropout , slow loading, have to restart NBN box like dial up very annoying, we need faster speed. Service is fine never had a problem with the ppl are lovely.

Value for Money
Transparency
Customer Service
Adequate Speeds No
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeUnlimited Data
Connection TypeWireless
2 comments
Thanks for your review, Monozzy. Speeds largely depend on your line and infrastructure but we're always happy to help look into ways to optimise speeds and reduce the chance of dropouts wherever possible. Give us a call any time on 13 22 58 or drop us a line via iiOnline@iinet.net.au if you ever need any assistance. - TalTy much apreciated.

Been with iiNet for years (pre-NBN days). Getting the NBN connected was easy.

In the last 5 year period and in my current location I have had 2 dropout and they were due to weather events. Frustrating but easily fixed by me without technical assistance.

Value for Money
Transparency
Customer Service
Adequate Speeds Yes
Standalone or BundledBundled
Contract TypeMonth-to-month
Connection TypeWireless
1 comment
That is most excellent to hear and we're stoked to have had you with us all that time, Reader ;) - Cheers! - Tal

Happy with service

Hooked onto the NBN a few months ago now. A few Glitches in the beginning but always had reliable assistance with IINET to sort things out. I have been with them now for nearly 12 years and am very happy.
They are always polite and knowledgeable.

Value for Money
Transparency
Customer Service
Adequate Speeds Yes
Standalone or BundledBundled
Data TypeUnlimited Data
Connection TypeWireless
1 comment
Thanks for the kind words, Rippedoff, we're always stoked to hear when upgrades have gone through as smoothly as we all hope and expect. Thank you for the fantastic loyalty over the past 12 years. It's definitely a treat to hear from our long term customers such as yourself. - Joshy

Customer service exceeded expectation.

Consistent and reliable connections. Few dropouts or issues. The Cape Town SA Customer support team is courteous, highly skilled, no trial and errors methods or guessing and get the problems resolved quickly. Keep life simple and stress-free.

Value for Money
Customer Service
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type24-month contract
Connection TypeWireless
1 comment
Great to hear Benn, and thanks for the shout out to our Cape Town crew! - Leo

No hassles with the service.

I was there from the beginning the wireless NBN is great after a shaky start iinet supported me against the network for the first 6 months while ere sorted out..

Value for Money
Transparency
Customer Service
Start DateDecember 2016
Adequate Speeds Yes
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeUnlimited Data
Connection TypeWireless
1 comment
That's tremendous to hear Geoff, especially given the origins of NBN fixed wireless. We're delighted that you're traveling along smoothly - thanks! - Leo

I am happy but it does take a long time to connect some days

The above is the main problem. Could not connect a couple of days ago but one of your team was able to help and get back into the system. I am happy with iinet and been with you about 10 years now.

Value for Money
Customer Service
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type12-month contract
Data TypeUnlimited Data
Connection TypeWireless
1 comment
Thanks for your review, Barbara. Glad to hear that the team were able to assist with your connection issues the other day. If there are ever any difficulties, our team can be reached any time on 13 22 58 for assistance :) - Tal

Help is always there

I have been with iiNet.net.au for well over 3 years now, and, during that time . a number of problems have occurred. These mostly fall into 3 categories :- 1. signal loss (early days).
2. power outages ( power pole versus vehicle). 3. Me (how do I ??)
On every occasion that I have called iiNet for help, they have been there.
They all have an honest, friendly and polite approach towards their customers, which , as far as I am concerned is the number 1 requirement in todays world.
I am well pleased with their service, and intend to remain with them indefinitely.
steve, sneaky_10

Value for Money
Transparency
Customer Service
Start DateOctober 2017
Adequate Speeds Yes
Standalone or BundledBundled
Contract TypeMonth-to-month
Connection TypeWireless
1 comment
Cheers Steve! We'll always try to be there, no matter what occurs with your connection, so never be backwards in coming forwards! Even if its something that you aren't sure of, please just ask, as you have previously and we'll gladly help. - Leo

happy with wireless NBN

We changed to wireless NBN to get rid of our useless landline. Have had a couple of issues with dropout but just use the phone as a modem on the rare occasion. We watch movies and no problems. All in all very happy, and good service

Value for Money
Transparency
Customer Service
Start DateAugust 2018
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type24-month contract
Data TypeUnlimited Data
Connection TypeWireless
1 comment
Thanks for your review and feedback, Graham. Excellent to hear things are going well for you! - Tal

Second class treatment by NBN

NBN is often down for a day at a time to increase the local capacity. This costs us severly in our business. It also costs us in time to contact iinet to fix the problem. Telstra customers get special consideration when this happens with limited up time each day. As well Telstra customers get notification whule we get none. We have been customers for 15 years had had much more sympathetic treatment in past years prior to the current ownership change.

Value for Money
Transparency
Customer Service
Adequate Speeds No
Contract TypeMonth-to-month
Data TypeCapped Data
Connection TypeWireless
1 comment
Hi Julian, Thanks for your review, we're aware of a number of works taking place to the NBN Fixed Wireless Network to help improve capacity and performance across the board for the service. We understand these interruptions can be frustrating and will endeavour to assist where we can in providing details or updates where possible as we look forward to the improved quality in future. - Tal

Customer service....what customer service

I have been a customer for over 14 years and any problems I’ve had have been sorted quite promptly. For a few months now I’ve had intermittent dropouts of the internet and fetch freezing. I placed a complaint last week to have someone constantly ringing me at work even though I put contact between 4 and 8 at night. Finally spoke to someone who then put me on hold while he tapped away on his computer for about 10 minutes without a word to me. Got put through to someone else who decided it was my modem and that I needed to buy another one. As my contract is basically month to month I was told if I signed up for another 2 years they would give me a modem. Whilstt he was speaking with me we were disconnected. At first I thought my mobile had run out of battery but it was fine. I waited for someone to callback but to no avail. I tried to call back after an hour but it was past their time. I went onto the toolbox and found that my original complaint had been closed so I added another to find it has also been closed with no call from anyone. I told them in my new complaint that I would sign up again for another 2 years so I could get another modem but still nothing. I then emailed a contact that I was given back in December but still nothing. I guess after 14 odd years it’s time to say goodbye cause there doesn’t appear to be any loyalty towards long term customers.

Value for Money
Transparency
Customer Service
Start DateMarch 2005
Contract TypeMonth-to-month
Data TypeCapped Data
Connection TypeWireless
1 comment
Hi Jackie, Thanks for your review. Could you please send an email to us via iiOnline@iinet.net.au mentioning this review and including any related task reference number so that we can take a look at what the team are doing and assist? - Tal

Excellent Service

I have been with this provider now for 11 years and have no thoughts about leaving. Very rarely have any problems but if I do they are dealt with quickly and always resolved. Would recommend them as a provider for anything looking

Value for Money
Transparency
Customer Service
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeCapped Data
Connection TypeWireless
1 comment
Thanks for your review and recommendation, Lyn! Here's to many more years of great service! :D - Tal

Page 1 of 2

See all iiNet reviews

Questions & Answers

Sorry, there are no questions about iiNet Fixed Wireless NBN 12 but you can read 74 questions about iiNet.

Details

iiNet Fixed Wireless NBN 12
CategoryInternet Service Providers
Monthly Price $69.99
Service TypeFixed Wireless
Packages AvailableBundle and Standalone
ContractMonthly and Set Period
Data AllowanceCapped/Fixed and Unlimited
NBN Speed Tier 12/1
Max Download Speed 12 Mbps
Max Upload Speed 1 Mbps
Compare all iiNet

Visit official website

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.