Excellent service through iiNet, very happy.
I have not had any dropouts so happy with that, have no issues with service ,
So Everthing is working as it should and really happy that we are with iinet.
Trying times with WiFi
My connection has suddenly become very unreliable. Briefly, after I spoke to the very polite technician, my service worked. I am now almost continually on 4G. I begin going to settings each morning and lose WiFi walking from my bedroom to the kitchen. That is very disappointing. I may have to consider a different service.
I had a problem accessing my iinet email account. Tim was terrific to deal with, fully understood my issue and resolved it first tome around. I was impressed. He was technically very capable but also helpful to deal with. Thank you Tim
Fabulous Customer Service and Support
Our household has been serviced by IInet for in excess of 12 years. On every occasion we have received prompt, efficient support with simple uncomplicated solutions. Highly recommend IInet Team.
Very poor network and no response from IINET
We've been getting less than 1mbps on a daily basis for at least the last six months. IINET say they are going to call and don't. We're on ADSL2 use less than 60meg per month and IINET refuse to state what the throughput is. Why are you not helping us?
Excellent example of humanist.
Spoke to two of iinet staf in Capetown. Jocely and Ishmal, did a wonderful job. Made my heart glad that we have access to these people. Hope everybody is well during this crisis.
All is OK
The connection is very reliable. I have not expeiaced any dropouts. Because of my age- 80 years i have some problems for the use of my apple mobile,I am sure with more usage I will improve.
The reviewer stated that an incentive was offered for this review
Great back up system when away from home
I have been a subscriber to iinet (ex ozemail carry over) for over 10 year, always used mobile broadband always gives great service. now I have a home NBN account I keep this as a good back up system and use when away from home
- Mobile Broadband
- Verified customer
Why I changed to iinet as my Service provider
I changed to iinet as my Internet Service Provider (ISP) some 10 years ago. iinet was the only ISP at the time which offered " immediate" service to provide solutions to any problems that I encountered, either with my internet Broadband or with my mobile phone . This record iinet has maintained for me to this day. I am eighty years old and have worked with computers and related technology since 1970. I am normally quite critical of any poor service and do not normally endorse or offer reviews of any product or service. This is the one excepti...on that I have made in this regard. At my present age I am finding it increasingly more difficult to keep abreast of the ever changing current technology, be it the internet or the mobile phone. iinet has rendered this path a lot smoother for me. Their helpful, patient, and extremely courteous help provided, especially to older people using the latest technological devices, is to be commended. For those who do not understand the present technology or how to work with the latest devices (be you young or old) I could not recommend a better service provider than iinet. Those who know me personally would say that any recommendation coming from me is an extremly rare occurrence. I make it based on my own experiences with the service offered by IINET. NOTE TO IINET: YOU HAVE MY PERMISSION TO DELETE ANYTHING YOU CONSIDER UNNECCSSARY OR SUPEFLUOUS IN THE ABOVE REVIEW (You have the year when I first began using your service I don't recall the exact date which is why this was left blank below)
It's great service
I have been a long long time customer and any issues I have had in the past have been dealt with the out most considerable representatives every time. Keep up the good work. Can't wait till July to be able to swap all my services across to iinet. ***
Great Service Provision
We had access to competent advisors who were committed to action and to ensuring that what I was requesting was going to meet the needs of what I was requiring of the service. I received timely and informative updates re service, and when I could expect the software to arrive. It was altogether great service provision.
Always the best service.
Once again after having to contact iinet for service I am expressing my thanks to this organisation for their ongoing support. Having been a customer for more than 10 years I have only accolades for the service they provide. There have been a number of times for different reasons I have had to make contact with iinet and I would and recommended them and have done on so many occasions. There is no way I would change iinet as my provider.
I have been a long time customer of iiNet (14 years) and have had only two minor glitches in that time. These minor issues have been resolved within an hour of consultation with an expert. The longest wait time was only 8 minutes and that was a callback. I highly recommend this provider.
Great coverage, well priced plans and first class customer assistance.
I have not experienced any dropouts in service in the Hunter Valley area or during many trips up to Cairns or down to Melbourne. iiNet handles any customer service issues with total professionalism.
Excellent mobile provider
Iinet has always provided an excellent service with call center operators who have English as a first language. This alone makes Iinet my provider of choice. I had a billing inquiry which was easily dealt with and resolved immediately.
Long Time User
I have been associated with iinet going back before Chariot and into the address days of box.net. I have stayed because during all the iterations of the Company the product never died and any other problems were handled by a customer service group who were extraordinary in their attitude to help and resolve the problem. This is my opinion over a long time and I hope you have a similar experience.
Great service extremely helpful and efficient. Landlne and internet service providers are ideal in my rural area.
The very few issues Ive had, have been fixed effectively and efficiently, Ive been with iinet for over 7years.
Very good for my purposes
Consistently good connections; rarely have I experienced any problems. The modem is replaced every two years.
On the few occasions, I have sought assistance or advice I have found iiNet's Customer Service staff to be professional, courteous, knowledgeable and able to solve the problem or provide the advice that I needed.
NBN and other services
iinet staff have offered helpful, comprehensible and rapid advice for a range of technical difficulties at premises in two states. I commend their services, especially useful for consumers who are baffled by the technology and just want it to work!
Problems with connection of my email address twice this year ..all due to very very fixable issues. Wonderful thoughtful help each time and problem remedied very quickly..thank you for all your help iinet!
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