Reliable connection. Quality service.
Connection reliability is been 99.9% with no dropouts. Anytime there have been issues/support needed - have been able to speak to someone with customer care front of mind. At no time have I experienced anything different. Recommend anyone to switch and connect to iiNet.
Reliable connection 99% of the time and when there is a problem it is always fixed promptly. The patient, friendly staff always try their utmost to fix the problem. Most of all, they speak clear English.
Easy and reliable internet
Super reliable connection. Customer Service is exceptional. The few issues I have had, were resolved promptly. Also impressed with the low call wait times for technical support, and friendly iinet people.
Totally reliable works everywhere never lets you down back up service second to none they are always there to help and staff are friendly and have good product knowledge recommend their product
Excellent customer service provided by iiNet call centre.
Staff have patience, are friendly and endeavour to assist with rectifying any issue. Overall they provide great technical support and are reliable. I highly recommend their services. Keep up the fine work!
I have had connection problems but they were dealt with swiftly by iiNet and also very patient as even your average tv remote confuses me so yes they were forever curtious
a happy customer
A lost phone in an airport .. not realised until on the plane for a 4 hr trip. No joy in contact on arrival at destination and rang iinet who immediately suspended the connection. From the airport went to IInett Subiaco on a Saturday afternoon who calmly and professionally provided a new sim for a new phone which unfortunately we were not able to purchase there. Now to get the phone ..
Great friendly service.
Setting up my new phone and ran into problems. Rang iinet. Great service and friendly staff to help, made it so much easier. Staff were very patient with me and solved my problems. Thank you
IINET have provided me with great customer service since the dreaded dial up days.
Any time there has been an issue or enquiry they have come through with the right help with a professional and customer focused attitude.
Fantastic customer service. Prompt to answer my call. Very friendly and helpful staff.
I Have been with iiNet for years and have never had any problems. Great customer service and very quick to deal with changing plans and offering better deals. Home wifi never drops out so one very happy customer
The service I received was exceptional. Very clear instructions, helpful and prompt. Thank you.
My issue was not being able send messages from my mobile. The problem was fixed straight away. I also had some problems with my interview which explained in detail. Thank you.
Iinet has helped me to "evolve" and navigate through the minefield of technology relating to my new Samsung A20 smartphone. I was dreading to upgrade my mobile but was pleasantly surprised by how knowledgeable, understanding and well mannered the staff were with my questions. I am a happy iinet customer and know that iinet is always there to help.
If it does go out its not for long and soon restored. Questions sre soon answered. Even though you sometimes have to wait a bit for a reply. Always polite and very helpful...Wherever they are in the word.
More than adequate for our needs
Our connection is extremely reliable. We had some problems to begin with when NBN was first connected but everything was sorted out and we now have no problems. Whenever we have an inquiry, the people at iinet have always been helpful and very pleasant to deal with. We are more than happy with our provider.
Great service changing providers
We have been using Iinet NBN for over 5 years and this service has been very reliable. We have not had any issues. So I recently changed my mobile plan across to Iinet. Their customer service has been extraordinary. I am a very happy Iinet customer.
Professional and Stable
IiNet has been my Internet Service Provider for the past 22 years and during this time I had ADSL2 first and I had no dropouts or speed issues with the service at all. Their Plan was what it said it was and speed tests by me proved that their speed claims were accurate.
Since I could switch to the NBN earlier this year and did, the process to sign up with iiNet again was simple and seamless and was dealt with the professionalism you would expect of a company who is loyal to you and it is why I have remained with iiNet; loyalty first and customer service second.
My loyalty to iiNet is based on the best sales team working hard to retain their customer base with fast and accurate solutions immediately or within a short period of time.
iiNet will continue to be my service provider, they are simply the best Internet Service Provider in Australia.
Have been a long term iinet customer, I wanted to change a couple of things related to my mobile plan, just one call which took very little time and task completed first time.
Never had any problem I Gerard Catherin been with iinet for over 10 years and I recommended Rolf to connect to iinet. Always received good service from iinet...therefore thanks again.
Use it on a daily basis
It appears to conect first time, with no dropouts as yet but as yet it has been early days.
It has only been a short time with my new phone and all is going well.
Adding extra mobile to an existing account
Danielle was most helpull and patient. Answered all our quries and also offered options that would save some money. Good service would recomend IINet to anyone so far. Been a customer for a fair while now.
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