Telstra needs to look at iinet
iiNet has been the only supplier that provided us with reliable broadband, firstly with ADSL and then NBN when it became available. Only 2 outages in 2 years. Great service
iinet dont care about customers!!!!
iinet is the absolute worst internet company on earth. No one knows what to do, no supervisors or managers return your calls, connection to nbn isnt done on time, and they dont keep proper records in their system so that you can get through to the right person to resolve the issue. I spoke to south africa, phillipines and india on my quest to connect to the nbn. 7 weeks later after missing the absolute last deadline date and still not connected. Cancelled the service and what do you know, they called back straight away for the first time in se...ven weeks. Now with an australian broadband who cant do enough to help you. Im paying more per month, but the australian call centre and focus on helping the customer is worth the expense. iinet is terrible and should be avoided by anyone considering them.
It all works well
Connection is good - only had one incident at installation but was given heads up nbn technician solved it
And a few day back was a general nbn outage which lasted 15 hours over night
An excellent product!
We have been with iiNet for over 10 years. Over this period of time we have seen many changes within the communications industry, and we have made the conscious choice to stay with them. Our connection is reliable, and although we have had dropouts on the rare occasion, we are very happy with the service. They are extremely easy to deal with and have a variety of excellent internet and phone plans available at very competitive prices. I have recommended iiNet to friends, and just recently another member of our family connected with iiNet after moving into a new home.
Amazing Customer Service from Matthew at iiNet.
Unfortunately due to complicated circumstances with the building developers for my home, they had registered the house as one instead of two units as it is a duplex. This made registering an internet provider difficult as the neighbours were also trying to set up the same internet connection. After paying $300 for NBN to be installed 1 year later my internet was disconnected as the neighbours were registering the same NBN connection box as their own. This of course was a very frustrating process that did eventually become resolved. I then recei...ved an incorrect bill of $480 (issued from NBN to iiNet) which after receiving excellent customer service from Matt at iiNet was completely resolved within a fast suitable timeframe. Excellent service.
Great speed, all the time.
Extremely happy with the performance of the NBN through iiNet. No drop outs, consistent speed of 45 - 50Mbps day or night when watching Netflix and movies from Fetch. Have always had great service from iiNet and very happy to stay with them for another 20 years.
- NBN 12
- Verified customer
It serves my purpose without any hassles
I guess since I had NBN from Jan 2017 and after the first 6 weeks of problems, I guess it has worked well 99.5% of the time. Had drop outs in the last two days and Technician called in & after a few tests & clearing any possible interference from other house wiring, so far so good.
Pretty good but it’s area anomaly not iiNet
I’ve seen iiNet through dial up adsl and now nbn .
Whilst I had issues with the actual nbn install process this wasn’t iiNet fault . They assisted me when these issues occurred giving me direct access to the same consultant to work through the issues .
I realise tpg owns IiNet and is a little cheaper I will
Not leave as the reliable service is worth the extra few dollars love iiNet
I use the connection for live video conferencing and the service is reliable, no drop outs and consistently fast, the service teams level of assistance is remarkable, totally solutions focused.
Love the nbn
Iinet customer service is amazing been with iinet for 11 years 4 months I never get drop outs. I have been offed FTTB witch I will be getting thanks iinet
Ive been a long term customer and iiNet set me up with the newest technology in my area. Keep up to date. :)
My connection has been great Im about to experience better with a faster connection. Being update with all the new technology in my area and I was made aware of it as soon as it was available. Easy, secure, simple.
Everyone should be using it.
My connection is very fast, with the plan that I have chosen and is very reliable. No outages which is great. Very reliable service. The connection was simple and the cost is reasonable. Every home should have NBN for their internet connection.
NBN it is a must have, like it or not.
I have been on NBN since it started and it has dropped out . no often though. in saying that it was fixed in no time and i was back on line. great very happy.
year ago had some weird drop outs, but now only had the one i've noticed but didnt take long to resolve. calling through was instant and less than 10 minutes to fix
iinet has reliable customer support however issue still not resolved
iinet customer service is overall quite good. I've never had to wait to speak to customer support and they are quite helpful in assisting me in problem solving issues.
However, I've had serious issues with internet stability over the past 2 months+ Internet drops out multiple times each day. A time consuming process of deduction. Replaced router (iinet recommended), switched plan, technician replaced NBN box and still having frequent drop outs.
I was told today by customer service that in order to escalate this issue and get NBN Co to take a...ction my internet would have to drop out atleast 6 times within 24 hours. It dropped out 4 times already this morning so only 2 more drop outs to go until I can get the assistance I require. (So if the internet drops out 5 times per day this is apparently acceptable?) This has been an extremely frustrating process however being objective I think this is an issue with NBN Co and not iinet. For this reason I do highly rate iinet as they generally have very reliable and solution focused customer service.
Finally Working Quite Well
We had several issues with our NBN which took a long time to be resolved but finally our speed was sorted and improved, so the service has been much better lately.
The service are great.connection is perfect very fast. All the staff are very helpful. I have 2 boys playing games online at the same time no dropouts at all
I highly recommend iinet...
Dependable provision of service
My friends have other providers but they have so many drop outs. This service is solid and reliable. Any problem is dealt with with politely efficiently and rapidly by the help desk. Have been a customer for 15 years.
Good Customer Service From IINET
Apart from occasional dropouts the service has been reliable and faster that ADSL. The customer service we receive from IINET has been excellent. I have been an IINET customer from when they were Ozemail and have always received good service.
Reasonably reliable, with occasional drop outs
I have had no other issues with the service
I have no further comments to make, and I like the service
Would recommend to others, as always
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Questions & Answers
We paid for a service that is not fully delivered, iiNet told us it will take 5 to 6 business days to connect to NBN as our address is NBN ready .
For the last 12 months we received a lot of letters and phone calls from different ISP to tell us that NBN is ready and we must connect to NBN because our Telephone line will be disconnected soon.
We finally select iiNet 50 with phone and fletch TV with Nexflix YouTube .
We wait not 5 to 6 business days but 5 to 6 weeks to have our telephone line disconnected by IiNet. If I call my number I get the message “ number is not valid please check the number “ we have this number for 30 years. Also we cannot make call . Now it’s 8 days that we don’t have telephone line anymore . The main reason that we move to nbn was to keep your telephone line .
We called several times iiNet support, terrible experience. Tech support agent doesn’t know what it’s happening, they just tell us to wait 24 hours but 8 days later if I call the support the reply is the same wait 24 hour your phone line is in Process. They don’t log any tickets about the incident and you need to repeat yourself every time you are calling , plug the modem reset it plug your telephone to the modem . Oh sorry I can see your service still in pending you need to wait 24 hours...
Very frustrating to call this offshore technical support from iiNet.
I would like cancel my service because iiNet is unable to provide the service.
Also we paid $149 6 weeks ago for a service that we cannot use , I want my money back and my telephone number that we use with Telstra for the last 30 years .
I can only speak from my own personal experience and quite frankly with all the current media about NBN I’m quite happy to stick with ADSL
Sorry you’ve had a bad experience, however it could have something to do with the whole NBN Rollout
Tc and I hope you encounter better experiences in the future
We can absolutely help with this, as this is taking too long and we do apologise.
Please get in touch with us directly, via iiOnline@iinet.net.au with your details and mentioning your question here. We can then have our team step in to lend a hand.
I believe you don’t have any issues yet with iiNet and never have the need to calll iiNet for technical support .
iiNet have a very poor technical support employees don’t have any IT or technical skill they just answer calls and tell you to plug your modem and use a little pin to reset it ( a robot will be more efficient) they can’t see if my service is up or pending from their side , how can they provide support?
Don’t need to be an Network engineer to understand if you call a telephone line and get the message “ the number you dial is not on service, please check the number and try again “ this is not an issue with my modem . Modem can be unplugged or plugged I still have the same message. The issue is iiNet who has still not delivered the service as all services are still in Pending in my toolbox after 6 weeks .
The NBN 12 plan at $39.99 with iinet what is the data allowance it says capped/fixed and it also says packages available bundle and standalone, could you please provide more information on this plan as there is not much info here also this plan is not on iinet website, lowest plan on iinet website is $59.99 a month 500GB, I would be interested with this NBN plan as I am a iinet customer, can this plan be used with FTTN
Thanks for the query. Our NBN12 Plan for $39.99 would be our Seniors plan through our Westnet plans: https://www.westnet.com.au/internet-products/broadband/nbn/cust/seniorscard/
This plan is typically for those who aren't looking to use a lot of data and are more focused on using the connection to maintain the landline connection. It offers 50GB over an NBN12 plan boasting a 10.3Mbps typical evening speed. It also provides an included Netphone service that offers free local and national calls. This is absolutely a plan that we can arrange and it's most certainly available to FTTN services.
The only 2 qualifiers for this plan is to firstly have NBN available and hold a seniors card. If you'd like for us to arrange a call from our friendly sales team please feel more than welcome to shoot us some details to iiOnline@iinet.net.au and we'll have someone in touch at a time suited to you. Cheers
Don’t do this Neddy they are a nightmare, been dodging me for 1 month now, still no internet whatsoever
|Category||Internet Service Providers||Internet Service Providers||Internet Service Providers||Internet Service Providers|
|Packages Available||Bundle and Standalone||Bundle and Standalone||Bundle and Standalone||Bundle and Standalone|
|Contract||Monthly and Set Period||Monthly and Set Period||Monthly and Set Period||Monthly and Set Period|
|Data Allowance||Capped/Fixed||Unlimited||Unlimited||Capped/Fixed and Unlimited|
|NBN Speed Tier||12/1||50/20||100/40||25/5|
|Max Download Speed||12 Mbps||50 Mbps||100 Mbps||25 Mbps|
|Max Upload Speed||1 Mbps||20 Mbps||40 Mbps||5 Mbps|
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