This sounds like crap. Iinet is the best company I have ever dealt with.
I have been with them for 11 years and the customer service is outstanding. The person who answers the phone fixes the problem. In all that time whenever I have had a problem they try and resolve the issue and when they can’t the same person will call me back with an answer. I have stayed with iinet because of this level of professionalism. Can’t recommend them enough. I have had problems with service over this time but as I stated above the customer service is outstanding. It is this reason that I stay with iinet. I can easily recommend them
affected by covid19
I don’t know where else to post so I came here. Not a review just seeking advice.
I’ve been with iinet for 6 years. Couple years ago I added a 2nd service at my parents house. Due to covid19 my parents lost their jobs & they moved into my house today. I called iinet & asked to cancel but was told because I chose the lock in contract (no modem & something else fee) I have to pay $70 cancellation. I’m not looking for a handout but I feel I’ve been a loyal customer of iinet, even paying my mums internet for the last couple years. This cancellati...on isn’t by choice. I know many of us aussies have been affected by covid but I’m asking if there any other options I have? $70 cancellation fee can help my family in other areas where needed. once this pandemic is over with & my parents decide to go out on their own again, I was thinking I’d sign them up again with iinet. Not so sure now after the customer service rep I just spoke to. Any help would be greatly appreciated. Thanks
Iinet continues to give great service
99.999% satisfied (no one should ever be 100%)
Minor blips with NBN rollout dealt with swiftly by the team
Tech support is simplified so anyone can understand & action the recommendations that actually work first time
Speed is always at the purchased plan or higher
Good help good service
Had a few drop outs but I expected more, rang about bad wifi, found out the modem was not able to deal with the load. New modem is on the way.
Terrible service and steals from your credit card.
Terrible company, from business not being able to receive phone calls at times, from stealing money from your credit after it was agreed that a month credit was to be given after terrible service. business was forced to closed to Coronas virus (beauty salon) and they do not care less. Never ever ever do business with this company.
It would be good if it wasn’t fibre to the node
We usually lose the internet when there is heavy rain storm and we get minor losses at peak times with a degradation of the signal also at peak times. If I need to contact IINET they are always courteous and helpful.
This takes care of my online needs
I have had the rare failed service but this has been more the upgrade to the line more than the fault of Iinet. The response to my logging of the problem has always been dealt with in a speedy and courteous manner.
Good Service provider
Very good, from time to time we do experience down time but usually it when we have bad weather so as a rule its fairly stable.On a couple of occasions I have needed to contact IInet to resolve my issues and on all time the service and courtesy have been really good (its like having a tech in the room!)The fact that I have stayed with IInet for many years is testament to the quality of the product and what they deliver.
I have no personal connection with the company or have not been offered any incentive to write this ,I am about to move house interstate and they are coming with me! Peter Hughes.
- NBN 100
- Verified customer
This is the best wifi I’ve ever paid for couldn’t be happier
Only had minor problems which was due to storms etc, other than that couldn’t be faster, I enjoy iiNet nbn because the rates on bills are fair and for the price it is a bargain.
Slow, stalling and annoying customer service and not reliable speeds.
I have been with iiNet for more than 2 years. My experience was not great. Their internet speeds are not as fast as they claim. When I called to look into this, one of their employees talked me through a few checks that took almost an hour. At the end, he asked me to disconnect all devices connected to the router, connect my ethernet to my laptop, close all browsers and other apps running on my computer and then perform a speed test which only got the speed up to 69Mbps which then the customer service rep was satisfied with.
I have not changed...
I have had uninterrupted service, so only reason to call service was when I changed domain hosting service and that was resolved in the first call within three to five minutes.
Iinet is out of reach!
Iinet can no longer be reached, either by phone or website.
Desperately been trying for last 8 days to call them at different times of day, "call us later". Website does not allow rescheduling of NBN installation! "Reschedule Failed" is the only message I get at every and each attempt, and whatever month of the year selected.
Tried the Chat feature, and I get "our team members are currently serving other customers. We appreciate your patience. Please try later."
With the COVID-19, they should put installations on hold for a while, I believe. Christine
Poor support, not what it used to be
Long term iiNet customer. Support has gone way downhill over the past few years. In two times I have had to contact them in the past couple of years;
First time support staff member was very condescending, obviously just wanted to get me off the phone as quickly as possible. Ended up eventually escalating to a supervisor and getting issue rectified, but really painful and multiple calls required to break through that initial barrier.
Second time found myself locked out of the iiNet Toolbox on the site, even though credentials working fine for...other areas. Tried calling but after waiting an hour gave up and tried online chat support. Waited in a queue with 147 others for a couple hours, and when a tech finally answered they gave literally 2 mins for me to see the message and respond (which I missed) before closing the chat! Tried to message back and bam, right back at #150 again :( PS reason I am trying to even access the toolbox is I am getting ~20 short NBN dropouts per day which causes havoc for VC calls. After a bit of reading other experiences it sounds like you need to go to iiNet support with every possible piece of info incl logs over time, proof of testing different hardware/cabling etc etc etc before they will even speak to you re: addressing dropout issues. Wanted to dump their connection logs in addition to those from my router showing the WAN connection dropping. Not looking forward to this next battle with them... :(
Really pleased with iiNet
I've been a customer with iiNet for something like 11 or 12 years now and have always found them great. So, when I switched to the NBN, I decided to continue on with them. I've been completely happy with this decision and am glad I did it. Their service has excellent reliability and their support people, on the few occasions I've had to use them, were friendly, helpful and knowledgeable. I'd happily recommend them.
Amazing reliable service. Highly recommend!
Very reliable connection. A family of 5 with a lot of devices connected and we have never been let down. Best company we have ever experienced! We highly recommend iiNet
Installation fellow "Rod" was very helpful. He explained what he was doing and how things would work. He tested everything - and didn't leave any mess. Extremely professional. Will keep using iiNet.
Perfect Since Installation
The system has been fast and reliable since the day it was connected. I have not had any drop outs. It handles large files without any problems. I'm totally satisfied with the service provided.
The speed of the NBN 100 plan is great when downloading large files
Since I started with iiNet when the NBN roll out first occurred in our local area (5+years), I have only experienced two lost internet connections due to the NBN itself (not iiNet's fault). The first was due to a NBN upgrade away from our local area and the second was a local area NBN issue. Recently I arrived home wanting to use the UNI-V fibre phone connection and noticed that there was no connection to the outside. I did have internet access though. I did send an email to iiNet's technical support stating the issue, went outside gardening...for about an hour. By that time, the phone service was back online before iiNet responded to my email. In regards to the service of iiNet team members, they are outstanding over the phone regarding any plan changes or to act on any issues at hand.
A summary of the last month after switching to the fastest internet speed available on NBN Australia with iiNet
1) We still have no internet
2) I have spent over 20 hours on the phone to IINET customer support.
3) I have had 3 emails from the IINET billing team threatening to cut off my internet that does not work if I do not pay my bill.
4) I have had six texts asking me to rate my satisfaction with the customer service team immediately after I have finished a phone call with them during which I had explained that my internet does not work.
Meets all the needs with LAN and Wireless of a full on gamer and two family history nuts.
Issues have been very rare, on occasions we have required assistance we have found caring helpful assistance, nothing is too much, if it didn't work we would move. It works and it works well.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.