Awesome... great service and value for money
Great reliable connection, Good speed, Best customer service, Top Value for money, Highly recommended.
Been a user since last 4 years and have experienced close none outages with different products. Awesome.
Modern technology supported by the best
The NBN experience has been excellent. Very reliable but on the odd occasion that the system has gone down iiNet have proved fast, friendly and efficient support to get me going again. Been with them for 14 years so that says it all for me.
- Verified customer
After having NBN 100 anything less is too slow
Very Reliable connection, friendly and knowledgable tech staff. Have only needed to call tech support 4-5 times in 4 years most of which were NBNco or Telstra errors.
Have recommended iinet to everyone I know and they're all very happy with them as well.
The reviewer stated that an incentive was offered for this review
Keeps our Family connected
In our location we have never experienced any dropouts. Our connection has always proven to be reliable. The only issue we have ever had has been that we try to run far to many devices on a NBN 50. I rang and was answered in less than 3 minutes and had our service upgraded with minimal cost. I have been with this company for over 11 years and have moved several times, had upgrades to NBN and they even helped me set up my TV connections. Great service friendly staff, always. I am a genuine satisfied customer.
Sometimes it is very slow and drops out on occasions but okay overall find customer service very helpful and try to fix issues quickly . It's annoying when the connection drops
25 year loyal customer... iiNet just dont care.
Was signing up for an additional service and advised iiNet would cover the cost. I clarified this as there is currently no cable or conduit to the home. iiNet said they would install the cable at no cost to me. It was to lock me in to a 24 month contract and also to recognize my 25 years as a loyal customer.
On the day of installation the NBN tech said they cant install as there was no cable or conduit. I contacted iiNet and they said they wont cover the installation. (Regarless of what they promised when I signed up).
I have the call recor...ding (provided by iiNet) to confirm this. Sadly I cant share this as iinet have advised its their property. iiNet dont seem to care about loyal customers and will say anything to lock you in to a contract. Avoid iiNet at any cost!!!!
Great service, awesome customer service when rarely required
Have been with iinet since it stated, very happy with price service, speed and whenever rarely required with issues the help has been fast efficient and easy to deal with.
Tries to charge when you withdraw EOI
Received a flyer advising business NBN to soon be avaliable, so registered an expression of interest. Then decided to go in a different direction, and they are now trying to charge me $60 when no terms were ever agreed, and no contracts ever signed.
- Verified customer
Paid for service and told the order is going to get cancelled as I haven't paid
I placed my order online on the 17th January. Money was taken from my account on the 20th Jan. I am still waiting on the hardware to be shipped and on 3rd Feb got a text to say the order would be cancelled as I hadnt paid the pre payment. I have already spoken to 3 supervisors since signing up and been told many different things but this is the final straw. Unable to get a refund to elsewhere as right now they say I havent paid. $389.91 was paid on 20 Jan BEYOND ANGRY this company is a JOKE
Worst customer service / not reliable!!
Constant billing issues !! Every time I called to get everything sorted I would be on the phone for an hour or more at a time . Provided feedback with regards to negative service received heard nothing, Charging me for items that I’ve asked to be removed advising the account will be credited by manager which was never actioned until I followed up. Promised callbacks have not heard anything - even the last agent I spoke too was shocked at the Service received and said he would look into it but again heard nothing not reliable not accountable This is the worst Internet provider I’ve ever been with -I am cancelling my services
Fetch box mini is a rip off, returns are IMPOSSIBLE
Beyond poor service. Said I could return fetch box ( "MINI")for refund. They dont allow you to send it yourself. 3 failed attempts to deliver me a return pack so far. Now they suspended service. They are penalizing ME becaus 6 weeks on and STILL waiting for return pack to come. I had to either pay for this useless box (that is locked in to iinet only) or have my internet remain cut off. No capacity to track what they send out nor take responsibility for it.
- Verified customer
Stuck in a monthy-python-esque nightmare... DON"T DO IT
3 weeks after signing up with iinet, we still don't' have internet. Previous tenants had no issue with their connex. Instead we've had hours and hours of calls, on looong wait times... 2 nbn service technicians and one iinet technician has visited our home on 3 separate occasions, we are now at a point where nbn is saying the fault is iinet and iinet and blaming nbn. "But it should be working" is NOT a resolution... we are in the 2nd decade of the 21st century, and this is pathetic.
Meanwhile, every time we call the faults team to progress ...
i have been with iinett for many years, the service has been excellent, speeds are consistently very good, whenever i have had a problem it has been sorted out on the phone, first call. the operators are friendly and very patient, i have recommended iinet to family members who have joined. my wife, daughter and i have have our mobile phones with iinet and the mobile service is first class
iiNet use to be great, now they are absolutely pathetic, their outsourced call centre is so incompetent that you're just going to go around in circles, avoid at all cost
since having the NBN it has been great only had a problem with it on the 30/1/2020 when i lost internet connection due to the old phone line was broken
iinet potentially falsifying contracts that you never agreed too!
Hi guys, I orginally wanted to tell you my story here but everyone here already knows how fraudulent iinet is and my story is nothing new and interesting. There is however one thing that I would like to alert the community.
When I signed up for the iinet NBN via their website, there is no 24 month contract options. When I call them to cancel my service, they say I am on a 24 month contract and must pay $300 break fee.
For anyone else that might have similar problems, check the web.archieve.org for snapshots of their signup page at the time of sign up.
Excellent plan. Perfect for my needs.
Connection was reliable until a recent failure caused by a fault in the street. iinet's outstanding tech support organized a repair swiftly and I was back online in a trice. The measure of a good provider is the measure of their tech support, iinet's is great!
- Verified customer
Best ISP I have had
Not only did my connection become more stable since joining iiNet my speed tripled.
I have only ever positive experiences with customer support. I always feel I have been understood and a genuine willingness to assist whatever the issue.
I just wish I had discovered iiNet earlier.
AVOID AT ALL COST Gave wrong information and customer service was rude and not helpful
After signing up with iinet I realised my promotion did not work so the customer support team told me that it was not a problem they will help apply it manually (10min after I did sign up). After several long weeks of waiting and unanswered emails, I did call them several times (with up to 15min on hold to check my issue) to get different solution from different person. In the end they told me that they cannot apply my promotion that I have to sign up again for 6 months and that "they guess" I wouldn't have to pay for the fees to cancel the ex...isting account. Nobody was able to confirm if I needed to pay the fees to recreate a new account or not, they were not able to explain to me what was different from what the previous persons told me. Nobody was willing to offer a solution as I only have a 6months lease and wouldn't be able to resign for 6months. And they did not even apologise for the wrong information given
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