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iiNet NBN 100

iiNet NBN 100

3.4 from 79 reviews

Service Satisfaction

100% reliable and haven't experienced drop outs. Customer service are always at its best. I've been dealt with professionally with iiNet. They always ready to help me when i needed it most

Value for Money
Transparency
Customer Service
Start DateAugust 2014
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Connection TypeWireless

Fastest internet provider I've ever been with

My connection is spot on., very reliable. Only had minor issues and they were fixed promptly. I've never experienced any dropouts. iinet is the No. 1 ISP in Australia. If you want reliable fast internet with friendly and knowledgeable customer service. I have been with iinet for the past 10m years and I have never looked back

Value for Money
Transparency
Customer Service
Start DateJanuary 2008
Standalone or BundledBundled
Contract Type12-month contract
Data TypeUnlimited Data
Connection TypeFTTP (Fibre to the Premises)

Great customer service

Great customer service from the iiNet team on any issues that I have had, the follow up service is exceptional,would recommend them as a provider, no major issues, or dropouts

Value for Money
Transparency
Customer Service
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeCapped Data
Connection TypeI don't know

Appalling service and don't provide internet services as promised

Told they had the best customer service and would have NBN internet within 2-3 business days after receiving modem. It's been a week and a half, on the phone to them everyday for an hour. Each call ends with being promised the services will be connected b y the following day, it's now been 2 weeks and still no connection. I live in Sydney city so it isn't a difficult area to facilitate. Probably one of the worst companies I have dealt with.

Value for Money
Transparency
Customer Service
Start DateJune 2019
Adequate Speeds No
Standalone or BundledStandalone
Contract Type24-month contract
Data TypeCapped Data
Connection TypeWireless
6 comments
Hi Adam, We'd like to help look into this to determine what any status of the application and order is and get you a more detailed update and ETA. Did you have a reference number related to the order we can use to review? - Tal1183876729Hi Adam, Looks as though everything is good to go and if you're not able to connect with your modem set up correctly to the right port we'll need to perform a little testing before reporting it on for internal investigation. If there's a best day and time a member of our team can give you a call to help out please let us know so we can get that arranged, or give us a call any time on 13 22 58. - Tal

Worst experience ever -dont do it

Iinet are the worst and most unethical business, never go with them!!!! Literally the worst customer service I've ever experienced, they are hopeless and terrible, the most demoralising experience I've ever had.
I freaking hate these guys, down with iinet!!!

---completely SCREWED me over, they had 2 accounts charging me for the one service that i signed up for. they also had scammers hacking into their system which meant i had to cancel bank cards. they overcharged me many times, they hung up on me many times, they don't reply to emails, their invoices often had no explanation for the charges, i had to negotiate my way out of a huge invoice which they could not even prove to be true, no one took accountability, no one apologised, there was no transparency at all, and the entire experience was extremely inconsistent. I have never had such an extremely negative and stressful experience with business before. it also took me around 2 weeks worth of phone calls for them to take my case seriously and refund me the amount that they charged charged me twice for. i ended up paying for a large invoice just because i never wanted to speak to the again however it us now going further to the telecommunications ombudsman and the Australian competition and consumer commision.

I have no words- worlds worst business.
don't do it to yourself---don't ever go with iinet.

Value for Money
Transparency
Customer Service
Start DateNovember 2018
Adequate Speeds No
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
Connection TypeI don't know
1 comment
Hi, If there are any remaining issues relating to the account with us in need of further review and resolution we would very much be able to help look into this, investigate and see about ensuring any further response to get this sorted out. Did you have a reference number related to the account we could use in our assessment or could you send us an email via iiOnline@iinet.net.au with some further details including mention of this review so we can follow up for you? - Tal

Terrible customer service

Shocking customer service! Even had one staff member hang up on me. Have recently moved house and 5 weeks after the initial set up phone call we still have no internet even after being told it would only take 7-10 days. I am appalled. They always give conflicting advice and there is never a solution. I would never recommended iiNet to anyone.

Value for Money
Transparency
Customer Service
Adequate Speeds No
Standalone or BundledStandalone
Contract Type12-month contract
Data TypeUnlimited Data
Connection TypeI don't know
1 comment
Hi Rachael, Sorry to hear that it's taken longer than anticipated to get your new home connected. We're certainly keen to jump in and take a look what's causing the hold up and help provide some needed transparency to the issue. If you'd like to shoot us an email to iiOnline@iinet.net.au with any account details you have handy, we'll bring ourselves up to speed with the task notes and organise an escalated call to assist with moving the order forward. - Joshy

Great stability!

Connection rarely drops. Sometimes only due to the outage in the area but otherwise no. The service is usually call back and could be between 2-15 minutes. The company i am with almost 16 years :-)

Value for Money
Transparency
Customer Service
Start DateMay 2004
Standalone or BundledBundled
Connection TypeI don't know
2 comments
Rick, thanks for being with us for the past 16 years! We're so happy to know that we've been able to be reliable and strong for you. - LeoHi Leo, I hope the IINET will keep the good job, so I can be with the team for at least another 16 years :-)

Was good getting worse, infrastructure meltdown

Roll out 5G, NBN infrastructure isn't worth iiNet's direction. When you do give me a call as there is no future running with existing copper network. We have all been sold inferior product and in turn we should be compensated for infrastructure that was not delivered.

Value for Money
Transparency
Customer Service
Start DateOctober 2018
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
Connection TypeWireless
1 comment
Hi Robert, We appreciate your view on this. At this time, we don't have 5G plans available, though it is something exciting happening in the telecommunications space. We're always working to improve the connections with the infrastructure in place. If you've been having any issues with your fixed line services, we'd absolutely love to hear from you via iiOnline@iinet.net.au so we can take a look into what's happening and lend a hand. - Joshy

iiNet for the win

Never had any issues with iiNet.. been with them for over 3 years now.
I’ve had issues with the free modem supplied by iiNet, but have now bought a new and more advanced modem. Works great.

Value for Money
Transparency
Customer Service
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type12-month contract
Data TypeUnlimited Data
Connection TypeFTTP (Fibre to the Premises)
1 comment
Cheers Josh C! Thanks for sticking with us. - Leo

7 days with out internet and still counting.

Worst customer service, 7 days with out internet and still counting. I have 6 business services with them, customer service has taken a steep dive. First level refuse to escalate and don't even put notes on the job, i also pretty sure they are just chatting, while pretending to read the notes.

Value for Money
Transparency
Customer Service
Start DateApril 2015
Adequate Speeds No
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeCapped Data
Connection TypeFTTC (Fibre to the Curb)
1 comment
Hi Cee B, Sorry to hear about your recent experience with our service and support team. We'd absolutely love to jump in on this and lend a hand with arranging escalated contact from the team to assist. If you'd like to shoot us some details to iiOnline@iinet.net.au We'd love to help out. - Joshy

This is garbage. Constantly being lied to by iinet about connectivity.

Im just trying to get my internet from one house to another, was told 24-48 hours its been 5 days and im now told to wait till monday. All the while you're charging me for a service you arnt providing? This is terrible customer service. Im not asking you to move mountains. Youve had days. If im late on a bill you betcha i get hassled by your debt collection team. Well you're late on connecting my internet very very late, id like something done otherwise i can't recommend you're service. This isnt the first time iinet has bullied me with their customer service ive already started writing my complaint to the ombudsman. I hope you guys get to it and connect my internet in a prompt manner as its reaching 72 hours past your original 48 hour estimate. And im not happy.

Value for Money
Transparency
Customer Service
Start DateJuly 2017
Adequate Speeds No
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
Connection TypeI don't know
1 comment
Hi Darren M., Thanks for taking the time to leave your review and we're very sorry to hear about the delays with connecting your service. There are various factors in play here and you do have escalation options, including the Complaint Handling Policy: https://iihelp.iinet.net.au/Complaint_Handling_Policy We strongly believe that this is the best way forward to achieving an outcome for you as it is often much faster then reaching out to an external party. You're also welcome to make contact with us directly, via iiOnline@iinet.net.au with your details and mentioning your review here. We can arrange further assistance for you as well as have you updated on when your connection will be up and running. - Leo

Epic!

Hassle free set up, great service (both sales and tech set up) - exceptional speed, reliable, no dropouts! Any negativity surrounding the nbn should be ignored - if its available in your suburb, get onto it. The iinet team was really easy to speak with, well informed and knew what they were doing. 10/10 for customer service and product quality

Value for Money
Transparency
Customer Service
Start DateJune 2019
Adequate Speeds Yes
Standalone or BundledBundled
Contract Type12-month contract
Data TypeUnlimited Data
Connection TypeI don't know
1 comment
Thanks so much, Vik! We are so very happy to read your recommendation and delighted too! - Leo

18 years in a row!

I have been with iiNet for 18 years straight!

It's actually been longer than that. I joined iiNet in 1998. I was swayed by the competition in 2001 as their pricing was better, but I soon learnt pricing wasn't everything. The competition my have been cheap at the time, but the ping spikes made online gaming unusable and the data rates for just horrible for downloading.

I have been with iiNet now since 2001 and 18 years later I am still extremely satisfied with their product and service.

Their data speeds are fantastic and on the very rare occasion, I ever need to contact them their support is second to none.

Value for Money
Transparency
Customer Service
Start DateFebruary 2001
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
Connection TypeFTTP (Fibre to the Premises)
1 comment
Hey Vfr, This is a wonderful story to hear and to know that you've been able to place your trust in us, for so long, is something that we are endlessly thankful for. Cheers! - Leo

So far, so good

After having to deal with Telstra and their useless customer service agents who are never willing to assist a long-term customer, we've decided to switch to iiNet. The switch was simple, and it was mainly down to the price and service provided. While Telstra may offer round' the clock customer service, it simply is not worth the amount you pay towards your bills each month, especially at the fact that they were charging the same price for less than half the services you can find elsewhere. I decided to give iiNet a try as I simply wanted to connect NBN at my premises and experience faster internet speeds, going from 12mb/down & 1mb/up to just over 85mb/down and 35mb/up is a HUGE difference! It's nothing compared to some parts of the world where the speeds are getting higher and higher, but it's better than what I was on with Telstra under their old ADSL line. I had signed up for my service on the Sunday night, and had received everything by Tuesday - I had to wait until Thursday to pickup the modem from the post office as I wasn't home for the consignment. The installation was quite simple and it's literally plug and play, although the included modem is pretty ugly; the UI is also just as bad, but it does the job. After connecting to the 5GHz WiFi SSID, I was amazed as to the speeds I could reach over my entire house as we placed the modem in the middle of the house - consistently getting 80-90mb connection. Hopefully things stay this way, though the only downfall is I was on hold to their customer service team for over 30 minutes in which I decided to hang up - hopefully they can invest in more staff to overcome the high volume of calls.

Value for Money
Transparency
Customer Service
Start DateJune 2019
Adequate Speeds Yes
Standalone or BundledBundled
Contract Type18-month contract
Data TypeUnlimited Data
Connection TypeFTTC (Fibre to the Curb)
1 comment
Hi Liam, Thank you for taking the time to share your experience and welcome aboard! The great news is we also have around the clock 24 hour support, so you haven't lost that in the sea-change. With wait times, we also have the option to hold you place in the queue and call you back to save you waiting on the line. Just await the prompt and follow it's lead and we'll sort out the callback. It's fantastic to hear about the improvements you've found with the experience and we'll be sure to keep that up for as long as you'll have us. Cheers - Joshy

Transition was as smooth as silk

I've been a long term iiNet residential user. I recently switched to NBN as a business user. From the initial call to having the equipment delivered and getting on line was only 3 days. The speed is amazing, 94/37 on a 100/40 plan with no unplanned disconnects. Bonus points - it's cheaper than my old ADSL connection.

After connecting I had the pleasure of calling the business support line to make changes to my hosting and telephone services. I've been in the IT field for more than 30 years, I dread calling support and having to run through a low level script of questions and requests to cycle the power. In this instance the CSO listened carefully to what I said, asked a couple of relevant questions and promptly responded to the issues. Three issues dealt with in a 10 minute call!

Value for Money
Customer Service
Start DateJune 2019
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type24-month contract
Data TypeUnlimited Data
Connection TypeFTTC (Fibre to the Curb)
1 comment
We're absolutely over the moon with this; thank you so very much for the high praise! - Leo

Worst Service EVER

IINET stuffed me up for NBN. I cancelled with Tpg to be with them and they made it worse. When I called. They didnt even care. but when it came to charges, they billed me $150 without any verification codes provided for over 3 weeks.
I think this company is the worst scamming company EVER

Value for Money
Transparency
Customer Service
Start DateJune 2019
Adequate Speeds Yes
Standalone or BundledBundled
Contract Type12-month contract
Connection TypeWireless
1 comment
We'd definitely like to help remedy any situation if there's not already been a resolution to the matter. Could you please send us an email via iiOnline@iinet.net.au with further details including any recent contact reference or invoice number we can use to locate the account, review what is happening and help get this followed up on if need be? - Tal

Terrible experience

8 days ago contractor came to connect to us the NBN and then plug in the modem suppled by iiNet. Nothing working still despite the contractor saying that the NBN box was working and that in 15 minutes the connection would start to work.

Hours on hold, repeating the situation to the Sth African call centre staff, promises of escalation, broken promises that someone would call at least 3 times, technician coming and shrugging his shoulders. It has been hopeless!!

Call for support sometimes means staying on hold for over 1 hour. If you use the callback service, the call arrives and then you are still put on hold - what's the point of a call back service. If you call sales, you speak to someone in less than 1 minute. Very quick to sign you up but hopeless after that. I DO NOT recommend iiNet.

Value for Money
Transparency
Customer Service
Start DateJune 2019
Contract Type12-month contract
Data TypeUnlimited Data
Connection TypeHFC (Cable)
3 comments
Hi Sanman, Thanks for taking the time to get in touch. We do sincerely apologise as this is not how we expected things to work out for you! Its not uncommon for new services to be faulty on initial connection but the timeframe that you have here is too long. We'd like to see what the hold up is to having this repaired and you brought back online. We do occasionally have periods of busy wait times and the virtual hold will help with this, but, when you are brought through to the queue, you are placed in ready to be passed to the next staff member. However if the wait time does increase during this time, you will end up on hold for longer than expected. We can help to resolve the issues that you have. Please get in touch with us directly, via iiOnline@iinet.net.au with your details and please mention your post here. We'll do whatever we can to help and assist, as we do want this resolved for you. - LeoThank you Leo. To be honest, what you have said is what I have heard before but if contacting you makes a difference, I am happy to try.Thank you, Sanman! We've received your e-mail and are following up this for you. - Leo

can't fault it

i have been with iiNet over 11 years any problems quickly solved the last 3 years NBN good speed no issues costumer service is always friendly and efficient we are happy with iinet

Value for Money
Transparency
Customer Service
Adequate Speeds Yes
Standalone or BundledBundled
Data TypeUnlimited Data
Connection TypeI don't know
1 comment
Thanks so much, John! We're absolutely thrilled to read this - cheers! - Leo

suits my needs, is new technology and positions me for future upgrades.

Had an initial issue with Mail, but Iinet support staff soon fixed it. I was not entirely happy with the 1 hour wait to speak to an Iinet operator....this is not acceptable

Value for Money
Customer Service
Start DateJune 2019
Adequate Speeds Yes
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeCapped Data
Connection TypeFTTN (Fibre to the Node)
1 comment
Thanks Heliman for your patience! We do work hard to bring down long wait times and we are delighted that the team was able to resolve your mail issues. - Leo

Unsatisfactory service

Signed up for NBN 100 plan on the basis of my landline being ported. They stated it can be ported. Hence signed up for the deal on the phone including credit card details for billing.
Received a text 5 days later stating that the landline could not be ported. No email follow up. Called for a refund. They could not find my details. Eventually spoke to someone who dug deeper who had the details. Found out that they took down the incorrect phone number. To add insult to injury, they also said it would take 7 days to get a refund electronically! Totally unacceptable in a modern IT world.

Value for Money
Transparency
Customer Service
Connection TypeHFC (Cable)
1 comment
Hi hg, Sorry to hear how the order turned out. Generally speaking our team should be able to help coordinate the re-submission of a porting request if needed. How did the remainder of any contact with the team and their assistance go? If you need any further assistance with this, please do feel free to get in touch via email to iiOnline@iinet.net.au with further information. - Tal

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Details

NBN 100
Monthly Price $99.99
Service TypeNBN
Packages AvailableBundle and Standalone
ContractMonthly and Set Period
Data AllowanceUnlimited
NBN Speed Tier 100/40
Max Download Speed 100 Mbps
Max Upload Speed 40 Mbps
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