- Verified customer
Terrible customer service
After being on naked adsl for 6 years with iinet we tried to switch to the nbn. It was a absolute disaster, tech support team advised us to buy hardware that's is not needed. They did offer 1 month credit for the mistake which we decided to decline as it was inadequate and we could get a better offer with another provider anyway. We were told that we needed to pay $100 withdrawal fee of the nbn which has never been contacted in the first place. The hardware we purchased by mistake of iinet we were told to just go and exchange it. The service ha...s now been cancelled for almost two weeks and our new provider still can't connect due to iinet still being in the withdrawal process of the nbn. Our new provider advised us the nbn withdrawal time is usually about 24h. The only good thing iinet can do is charge your credit card.
I have used alot of internet providers but the service is great support is phenomenal.. the NBN we are fibre to kerb A1
Honesty these guys are the best my NBN speed is absolutely awesome the technical support is absolutely fantastic second to none I highly recommend iiNet to everyone great product great people
I think the connection is pretty reliable. I have had problems on several occasions but if we consider the time period of 8 years then it wasn't often. The technical support and professional attitude of all technicians was high
Can I give zero stars?
After more than 11 years as an iinet customer this company has jumped the shark. They have churned my account 3x last month without my permission and now my NBN has been out for 4 days with no hope in sight. The service centre is great until you actually need assistance. Maybe it’s the TPG effect, maybe it’s just arrogance. Either way who cares. Don’t put yourself through this rubbish service.
Best customer service in the game
I have only had 1 issue since i have been with iiNet, which was actually a pleasant experience...
My call to tech support was answered within 10seconds of being placed on hold from the menu options, the operator was clear, concise and knowledgeable. Within 5minutes my issue was resolved, back on track and couldnt be happier. Price is marginally darer compared to other 'cheap' companies out there like dodo (from which i moved from to iinet) but the level of service you receive is phenominal in comparison. If you give any thought to service then ...
Applied for the Plan 6th of Sept 2019. It is now 7th of Oct. 2019 I still dont have the internet!!
I applied and fully paid for the NBN 100 in the 6th of Sept 2019. It is now 7th of October, 1 month after I applied and paid to switch to IINET and STILL do not have an internet connection.
They say that my ports have a problem and that they are coordinating with the NBN Co., but after 1 month I have nothing! How hard is it for IINET to send some technicians to just come and have a quick look at the NBN box, which mind you, is in my home! I have an FTTP connection! The box is literally stapled in my house! The do not have to fiddle with anythi...ng underground or whatever. I cannot believe how after 1 month, there is still no internet. I have called their service center and all I get are just people who are not the least concerned that after 1 month and counting, I still do not have any service!! They talk as though they are raising the concern but after 1 month, it really feels like there are doing nothing about it! I am loyal customer to any provider that will provide me good service. I have been with telstra ever since 2006 and I am switching now because I have heard that IINET provides "good" service. But all I had is a useless modem and a service that they "say" is "coming". So when is it coming? When am I getting the service? When can you connect the internet? Next year? Next decade?
- Verified customer
So happy with the service I received! I have been with iiNet for almost 10 years and I can not say a bad word about them. I would recommend them to anyone.
Go anywhere else
Terrible nbn dropping out and when at peak times the internet slows down noticeably the modems sold and supplied are quite cheap fetch tv remove feels terrible the toolbox is a useful factor but a pain to navigate the gateway looks like every other. The customer service is dreadful talked to them multiple times and every time I am unsatisfied they try to sell you new modems every time something goes wrong and over at iinet customer support they must have a lot of "meetings". Customer support is usually hard to understand. I went over to iinet b...ecause i got the idea from the ads and sales pitch they are a more personal company that cares about the customer but I was poorly mistaken they only care about their bottom line. I can see poor old people being scammed from all these recommended items and bloatware and they wouldn't know any better
I am paying for 100bps and only receiving 50pbs I would like to see the speed increased
I have not experienced any dropouts, increase in speed would be nice as the majority of my emails are international for business.
Australia needs the same speed as US and Europe.
It's the service I wish I had a long time ago
My service has dropped out one time and was fixed on the first call when I was still talking to iinet rep thank u iinet for the great nbn service
I have only had good experiences with the staff at the call center. We haven’t had any big problems with dropouts. Even during peak hours, the speed is acceptable. all good
Fast reliable internet
I have been with iinet for ten plus years sick of the other providers and being treated like a number with no or poor customer service. I am a loyal customer for many reasons
1. Great customer support personalised to my needs
2. Value for money was the best uncapped plan at the time
3. Reliable fast connectivity
4. user friendly interface with toolbox and help desk assistance
like any provider there are opportunities to improve but the positives far out way any negative highly recommended service provider
Have been with iinet for nearly 6 years. Ever reliable. Regrettably had to cancel service as we are going travelling but once we are back we will be reconnecting with iinet.
On the rare occasions that I have had to contact staff have always found them friendly, helpful and knowledgeable.
Never a problem. Had a nbn issue which iinet resolved for me. Very helpful customer services staff. Would recommend iinet to anyone considering a change or new sign up. Great value for money.
Super fast internet, works all the time. Best customer support!!
Great speed internet, we never had any issues. Once we had to call up because we thought there was a problem with it, but as it turned out the error was with our mode of use. I was connected to a person within a few rings - which was awesome, and they were knowledgeable and patient with their advice.
I could not be happier with iiNet's service that they provide.
Perfect the best internet service I could use
The in wifi is great I have only had a drop out once but that was due to power not the wifi. I have been able to watch YouTube and Netflix without having to wait for loading Tbh I can’t say enough. About it
Since connecting to NBN it has been 99.99% reliable with excellent speeds all day every day. iiNet has delivered excellent service whenever I have contacted them and are there when we need them.
Excellent speeds and customer service
We have been so happy with IINet. Internet speed has been consistently great and on the odd occasion where there was an issue, customer service has been excellent. We have had friends with other providers who consistently complain about other providers but our experience has been great with iinet
The WORST!!!! customer service. Avoid at all costs.
See the funny thing is I've been with iinet for years on broadband, loved it, worked fine and customer service was top notch. I moved to NBN earlier this year.......
........the actual connection and speeds are fine, what is nowhere near fine is their billing and their customer service.
My account got direct debited 5 days before it was due, no explanation, no apologies. All their reps (from South Africa to The Philippines, to NZ) were happy to blame their new billing system on NBN but no one wanted to take ownership on why this happened. Each...
- Verified customer
Satisfied since 1997 (Ozemail)
It has been remarkably reliable and stable. Uniquely, it actually dropped out today. I fixed it by rebooting the modum. I have meshed Wifi throughout the house. There are normally three users -- increases to 9 or 10 when the family come to visit. we have four smartphones, two PC's, four laptops in use most of the time, increasing to 6 or more laptops on occasions, when I'm doing updates etc.
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