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iiNet NBN 100

iiNet NBN 100

3.8 from 266 reviews

Reviews

(157)
(30)
(7)
(5)
(67)
  • Value for Money
    3.7 (248)
  • Transparency
    3.9 (225)
  • Customer Service
    3.9 (250)
  • Adequate Speeds Yes (77%) · No (23%)

This sounds like crap. Iinet is the best company I have ever dealt with.

published

I have been with them for 11 years and the customer service is outstanding. The person who answers the phone fixes the problem. In all that time whenever I have had a problem they try and resolve the issue and when they can’t the same person will call me back with an answer. I have stayed with iinet because of this level of professionalism. Can’t recommend them enough. I have had problems with service over this time but as I stated above the customer service is outstanding. It is this reason that I stay with iinet. I can easily recommend them

Transparency
Customer Service
Value for Money
Connection TypeI don't know
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers

affected by covid19

published
Transparency
Connection TypeFTTP (Fibre to the Premises)
Start DateJuly 2013
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type24-month contract
Data TypeCapped Data
See all answers
Peter C.

Peter C.Perth, WA

Iinet continues to give great service

published

99.999% satisfied (no one should ever be 100%)

Minor blips with NBN rollout dealt with swiftly by the team

Tech support is simplified so anyone can understand & action the recommendations that actually work first time

Speed is always at the purchased plan or higher

Transparency
Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Start DateMarch 2013
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
iiNet
Customer ServiceiiNet
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Terry

TerryPeel, WA

Good help good service

published

Had a few drop outs but I expected more, rang about bad wifi, found out the modem was not able to deal with the load. New modem is on the way.

Transparency
Customer Service
Value for Money
Connection TypeFTTP (Fibre to the Premises)
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
iiNet
Customer ServiceiiNet

Cheers Terry and please let us know how you go with the new modem!

- Leo

Terrible service and steals from your credit card.

published

Terrible company, from business not being able to receive phone calls at times, from stealing money from your credit after it was agreed that a month credit was to be given after terrible service. business was forced to closed to Coronas virus (beauty salon) and they do not care less. Never ever ever do business with this company.

Transparency
Customer Service
Value for Money
Connection TypeFTTB (Fibre to the Building)
Start DateJanuary 2016
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
3 comments
iiNet
Customer ServiceiiNet
Brooke F.
Brooke F.
iiNet
Customer ServiceiiNet
Nick

NickSouth East Queensland, QLD

It would be good if it wasn’t fibre to the node

published

We usually lose the internet when there is heavy rain storm and we get minor losses at peak times with a degradation of the signal also at peak times. If I need to contact IINET they are always courteous and helpful.

Transparency
Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Adequate Speeds No
Standalone or BundledStandalone
Contract Type24-month contract
Data TypeUnlimited Data
See all answers
1 comment
iiNet
Customer ServiceiiNet
Bandit 58

Bandit 58Northern Territory

This takes care of my online needs

published

I have had the rare failed service but this has been more the upgrade to the line more than the fault of Iinet. The response to my logging of the problem has always been dealt with in a speedy and courteous manner.

Transparency
Customer Service
Value for Money
Connection TypeFTTC (Fibre to the Curb)
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type24-month contract
Data TypeUnlimited Data
See all answers
1 comment
iiNet
Customer ServiceiiNet

Thanks for giving us the opportunity to lend a hand when you needed it, Bandit 58!

- Leo

drummerboy

drummerboy

  • 3 reviews

Good Service provider

published

Very good, from time to time we do experience down time but usually it when we have bad weather so as a rule its fairly stable.On a couple of occasions I have needed to contact IInet to resolve my issues and on all time the service and courtesy have been really good (its like having a tech in the room!)The fact that I have stayed with IInet for many years is testament to the quality of the product and what they deliver.
I have no personal connection with the company or have not been offered any incentive to write this ,I am about to move house interstate and they are coming with me! Peter Hughes.

Transparency
Customer Service
Value for Money
Connection TypeFTTC (Fibre to the Curb)
Start DateJuly 2002
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeCapped Data
See all answers
1 comment
iiNet
Customer ServiceiiNet
Luke miller

Luke millerSouth East Queensland, QLD

  • 4 reviews

This is the best wifi I’ve ever paid for couldn’t be happier

published

Only had minor problems which was due to storms etc, other than that couldn’t be faster, I enjoy iiNet nbn because the rates on bills are fair and for the price it is a bargain.

Transparency
Customer Service
Value for Money
Connection TypeI don't know
Start DateApril 2018
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
iiNet
Customer ServiceiiNet
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Suhail A.

Suhail A.Hobart, TAS

Slow, stalling and annoying customer service and not reliable speeds.

published
Transparency
Customer Service
Value for Money
Connection TypeFTTP (Fibre to the Premises)
Start DateDecember 2017
Adequate Speeds No
Standalone or BundledStandalone
Contract Type24-month contract
Data TypeUnlimited Data
See all answers
3 comments
iiNet
Customer ServiceiiNet
Suhail A.
Suhail A.

After a few hours chatting/talking to customer support, I was finally able to request to cancel my account. I send an email if that is not resolved.

Thanks for your response.

iiNet
Customer ServiceiiNet

Cheers Suhail. Thanks for calling in and speaking with the team. - Tal

Smiths

SmithsHunter Region, NSW

Excellent service

published

I have had uninterrupted service, so only reason to call service was when I changed domain hosting service and that was resolved in the first call within three to five minutes.

Transparency
Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Start DateFebruary 2004
Adequate Speeds Yes
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
iiNet
Customer ServiceiiNet

Thanks for allowing us to help you, Smiths and we appreciate you taking the time to choose us!

-Leo

Simon P.

Simon P.

  • 3 reviews

Iinet is out of reach!

published

Iinet can no longer be reached, either by phone or website.
Desperately been trying for last 8 days to call them at different times of day, "call us later". Website does not allow rescheduling of NBN installation! "Reschedule Failed" is the only message I get at every and each attempt, and whatever month of the year selected.
Tried the Chat feature, and I get "our team members are currently serving other customers. We appreciate your patience. Please try later."
With the COVID-19, they should put installations on hold for a while, I believe. Christine

Transparency
Customer Service
Value for Money
Connection TypeI don't know
Adequate Speeds Yes
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeCapped Data
See all answers
3 comments
iiNet
Customer ServiceiiNet
Simon P.
Simon P.
iiNet
Customer ServiceiiNet

Poor support, not what it used to be

published
Transparency
Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
iiNet
Customer ServiceiiNet
Anne

AnneBrisbane

  • 4 reviews

Really pleased with iiNet

published

I've been a customer with iiNet for something like 11 or 12 years now and have always found them great. So, when I switched to the NBN, I decided to continue on with them. I've been completely happy with this decision and am glad I did it. Their service has excellent reliability and their support people, on the few occasions I've had to use them, were friendly, helpful and knowledgeable. I'd happily recommend them.

Transparency
Customer Service
Value for Money
Connection TypeI don't know
Start DateAugust 2018
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
iiNet
Customer ServiceiiNet
SarahJ

SarahJNorth-West & West coast, TAS

Amazing reliable service. Highly recommend!

published

Very reliable connection. A family of 5 with a lot of devices connected and we have never been let down. Best company we have ever experienced! We highly recommend iiNet

Transparency
Customer Service
Value for Money
Connection TypeI don't know
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
iiNet
Customer ServiceiiNet
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Good value

published

Installation fellow "Rod" was very helpful. He explained what he was doing and how things would work. He tested everything - and didn't leave any mess. Extremely professional. Will keep using iiNet.

Transparency
Customer Service
Value for Money
Connection TypeFTTP (Fibre to the Premises)
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeCapped Data
See all answers
1 comment
iiNet
Customer ServiceiiNet

Perfect Since Installation

published

The system has been fast and reliable since the day it was connected. I have not had any drop outs. It handles large files without any problems. I'm totally satisfied with the service provided.

Transparency
Customer Service
Value for Money
Connection TypeFTTB (Fibre to the Building)
Start DateAugust 2015
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeCapped Data
See all answers
1 comment
iiNet
Customer ServiceiiNet

Thank you, JayTee! We are so very happy to hear that your connection has been so solid for you ever since connection and continues to be!

- Leo

James

JamesSydney, NSW

The speed of the NBN 100 plan is great when downloading large files

published
Transparency
Customer Service
Value for Money
Connection TypeFTTP (Fibre to the Premises)
Start DateMay 2014
Adequate Speeds Yes
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeCapped Data
See all answers
1 comment
iiNet
Customer ServiceiiNet
John500222

John500222South East Queensland, QLD

Beyond bad

published
Connection TypeI don't know
Start DateFebruary 2020
Adequate Speeds No
Standalone or BundledStandalone
Contract Type12-month contract
Data TypeUnlimited Data
See all answers
33 comments
John500222
John500222

I can see from the many other complaints that a reference is sometimes requested and one of the many reference numbers I have collated over the past month is 344187524

iiNet
Customer ServiceiiNet
John500222
John500222
TasTiger

TasTigerHobart, TAS

Meets all the needs with LAN and Wireless of a full on gamer and two family history nuts.

published

Issues have been very rare, on occasions we have required assistance we have found caring helpful assistance, nothing is too much, if it didn't work we would move. It works and it works well.

Transparency
Customer Service
Value for Money
Connection TypeI don't know
Start DateJune 2010
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
iiNet
Customer ServiceiiNet
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