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iiNet NBN 100

iiNet NBN 100

3.8 from 242 reviews

Reviews

(145)
(27)
(7)
(4)
(59)
  • Value for Money
    3.7 (226)
  • Transparency
    4.0 (202)
  • Customer Service
    3.9 (228)
  • Adequate Speeds Yes (77%) · No (23%)


FWa

FWa

  • 2 reviews

Awesome... great service and value for money

published

Great reliable connection, Good speed, Best customer service, Top Value for money, Highly recommended.

Been a user since last 4 years and have experienced close none outages with different products. Awesome.

Transparency
Customer Service
Value for Money
Connection TypeI don't know
Adequate Speeds Yes
Standalone or BundledBundled
Contract Type24-month contract
Data TypeUnlimited Data
See all answers
1 comment
iiNet
Customer ServiceiiNet

Just what we want to see for all of our customer's FWa! Thanks for your 4 years with and for your excellent vote of confidence!

- Leo


Rob

RobMetropolitan Adelaide, SA

Modern technology supported by the best

published

The NBN experience has been excellent. Very reliable but on the odd occasion that the system has gone down iiNet have proved fast, friendly and efficient support to get me going again. Been with them for 14 years so that says it all for me.

Transparency
Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Start DateJanuary 2005
Adequate Speeds Yes
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
iiNet
Customer ServiceiiNet

Rob, we are absolutely thrilled. Thank you for your 14 years and for allowing us to provide the service that you've come to expect from us!

- Leo

Accent

AccentGreater Melbourne (Metropolitan), VIC

No Compaints

published

We moved to iiNet NBN 100 a couple of months ago and have had no issues whatsoever. The transition was easy and iiNet's service was really good. Answered my questions and walked me through the transition.

Connection TypeHFC (Cable)
1 comment
iiNet
Customer ServiceiiNet
  • Verified customer

After having NBN 100 anything less is too slow

published

Very Reliable connection, friendly and knowledgable tech staff. Have only needed to call tech support 4-5 times in 4 years most of which were NBNco or Telstra errors.
Have recommended iinet to everyone I know and they're all very happy with them as well.

Transparency
Customer Service
Value for Money
Connection TypeFTTP (Fibre to the Premises)
Start DateMarch 2016
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
iiNet
Customer ServiceiiNet

The reviewer stated that an incentive was offered for this review


Keeps our Family connected

published

In our location we have never experienced any dropouts. Our connection has always proven to be reliable. The only issue we have ever had has been that we try to run far to many devices on a NBN 50. I rang and was answered in less than 3 minutes and had our service upgraded with minimal cost. I have been with this company for over 11 years and have moved several times, had upgrades to NBN and they even helped me set up my TV connections. Great service friendly staff, always. I am a genuine satisfied customer.

Transparency
Customer Service
Value for Money
Connection TypeFTTC (Fibre to the Curb)
Start DateFebruary 2009
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
iiNet
Customer ServiceiiNet

Cinders2

Cinders2

  • 4 reviews

great provider

published

Sometimes it is very slow and drops out on occasions but okay overall find customer service very helpful and try to fix issues quickly . It's annoying when the connection drops

Transparency
Customer Service
Value for Money
Connection TypeI don't know
Start DateOctober 2017
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type24-month contract
Data TypeUnlimited Data
See all answers
1 comment
iiNet
Customer ServiceiiNet

DGWally

DGWallyPerth

  • 2 reviews

25 year loyal customer... iiNet just dont care.

published
Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
1 comment
iiNet
Customer ServiceiiNet

Greg

GregCentral Queensland, QLD

Great service, awesome customer service when rarely required

published

Have been with iinet since it stated, very happy with price service, speed and whenever rarely required with issues the help has been fast efficient and easy to deal with.

Transparency
Customer Service
Value for Money
Connection TypeHFC (Cable)
Adequate Speeds Yes
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
iiNet
Customer ServiceiiNet
AdelaideDrew

AdelaideDrewAdelaide, South Australia

  • 2 reviews

Tries to charge when you withdraw EOI

published

Received a flyer advising business NBN to soon be avaliable, so registered an expression of interest. Then decided to go in a different direction, and they are now trying to charge me $60 when no terms were ever agreed, and no contracts ever signed.

Connection TypeFTTP (Fibre to the Premises)
1 comment
iiNet
Customer ServiceiiNet
Joanne D.

Joanne D.South East Queensland, QLD

  • Verified customer

Paid for service and told the order is going to get cancelled as I haven't paid

published

I placed my order online on the 17th January. Money was taken from my account on the 20th Jan. I am still waiting on the hardware to be shipped and on 3rd Feb got a text to say the order would be cancelled as I hadnt paid the pre payment. I have already spoken to 3 supervisors since signing up and been told many different things but this is the final straw. Unable to get a refund to elsewhere as right now they say I havent paid. $389.91 was paid on 20 Jan BEYOND ANGRY this company is a JOKE

Transparency
Customer Service
Value for Money
Connection TypeI don't know
Standalone or BundledBundled
Contract Type6-month contract
Data TypeUnlimited Data
See all answers
2 comments
iiNet
Customer ServiceiiNet
Joanne D.
Joanne D.

It shouldn’t be this difficult to get internet - I have actually got further going to the ombudsman and assigned a case worker

I will never recommend anyone to go with iiNet


Mylica slat

Mylica slatMetropolitan Adelaide, SA

Worst customer service / not reliable!!

published

Constant billing issues !! Every time I called to get everything sorted I would be on the phone for an hour or more at a time . Provided feedback with regards to negative service received heard nothing, Charging me for items that I’ve asked to be removed advising the account will be credited by manager which was never actioned until I followed up. Promised callbacks have not heard anything - even the last agent I spoke too was shocked at the Service received and said he would look into it but again heard nothing not reliable not accountable This is the worst Internet provider I’ve ever been with -I am cancelling my services

Transparency
Customer Service
Value for Money
Connection TypeI don't know
Start DateJanuary 2018
Adequate Speeds No
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
4 comments
iiNet
Customer ServiceiiNet
Mylica slat
Mylica slat
iiNet
Customer ServiceiiNet

KC2009KC

KC2009KCSydney, NSW

Fetch box mini is a rip off, returns are IMPOSSIBLE

published

Beyond poor service. Said I could return fetch box ( "MINI")for refund. They dont allow you to send it yourself. 3 failed attempts to deliver me a return pack so far. Now they suspended service. They are penalizing ME becaus 6 weeks on and STILL waiting for return pack to come. I had to either pay for this useless box (that is locked in to iinet only) or have my internet remain cut off. No capacity to track what they send out nor take responsibility for it.

Transparency
Customer Service
Value for Money
Connection TypeI don't know
Start DateDecember 2019
Adequate Speeds No
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
2 comments
iiNet
Customer ServiceiiNet
KC2009KC
KC2009KC

Jo W.

Jo W.South East Queensland, QLD

  • Verified customer

Stuck in a monthy-python-esque nightmare... DON"T DO IT

published
Transparency
Customer Service
Value for Money
Connection TypeHFC (Cable)
Start DateJanuary 2020
Adequate Speeds No
Standalone or BundledStandalone
Contract Type6-month contract
Data TypeUnlimited Data
See all answers
3 comments
iiNet
Customer ServiceiiNet
Jo W.
Jo W.
iiNet
Customer ServiceiiNet

ian

ianMetropolitan Adelaide, SA

BRILLIANT SERVICE

published

i have been with iinett for many years, the service has been excellent, speeds are consistently very good, whenever i have had a problem it has been sorted out on the phone, first call. the operators are friendly and very patient, i have recommended iinet to family members who have joined. my wife, daughter and i have have our mobile phones with iinet and the mobile service is first class

Transparency
Customer Service
Value for Money
Connection TypeFTTP (Fibre to the Premises)
Adequate Speeds Yes
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
iiNet
Customer ServiceiiNet

Ian, we can't thank you enough for this review and for your recommendation. Thank you sticking with us and for having your services with us!

- Leo

Gary Colliver

Gary ColliverSouth East Queensland, QLD

  • 2 reviews

Absolutely pathetic

published

iiNet use to be great, now they are absolutely pathetic, their outsourced call centre is so incompetent that you're just going to go around in circles, avoid at all cost

Transparency
Customer Service
Value for Money
Connection TypeHFC (Cable)
Start DateJanuary 2020
Adequate Speeds No
Standalone or BundledBundled
Contract Type6-month contract
Data TypeUnlimited Data
See all answers
1 comment
iiNet
Customer ServiceiiNet

Perfect

published

since having the NBN it has been great only had a problem with it on the 30/1/2020 when i lost internet connection due to the old phone line was broken

Transparency
Customer Service
Value for Money
Connection TypeFTTC (Fibre to the Curb)
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type24-month contract
Data TypeUnlimited Data
See all answers
1 comment
iiNet
Customer ServiceiiNet

Caroline, thank you for your wonderful review!

- Leo


Sun L.

Sun L.Sydney, NSW

iinet potentially falsifying contracts that you never agreed too!

published

Hi guys, I orginally wanted to tell you my story here but everyone here already knows how fraudulent iinet is and my story is nothing new and interesting. There is however one thing that I would like to alert the community.
When I signed up for the iinet NBN via their website, there is no 24 month contract options. When I call them to cancel my service, they say I am on a 24 month contract and must pay $300 break fee.
For anyone else that might have similar problems, check the web.archieve.org for snapshots of their signup page at the time of sign up.

Transparency
Customer Service
Value for Money
Connection TypeHFC (Cable)
Start DateJanuary 2010
Adequate Speeds No
Standalone or BundledBundled
Contract Type24-month contract
Data TypeUnlimited Data
See all answers
4 comments
iiNet
Customer ServiceiiNet
Sun L.
Sun L.

It's getting sorted by TIO and undergoing crimal investigation for iinet.

iiNet
Customer ServiceiiNet

Excellent plan. Perfect for my needs.

published

Connection was reliable until a recent failure caused by a fault in the street. iinet's outstanding tech support organized a repair swiftly and I was back online in a trice. The measure of a good provider is the measure of their tech support, iinet's is great!

Connection TypeFTTC (Fibre to the Curb)
Start DateMarch 2016
Adequate Speeds Yes
Standalone or BundledBundled
Data TypeCapped Data
See all answers
1 comment
iiNet
Customer ServiceiiNet

Excellent to hear we were able to get the fault cleared up nice and quick for you! Thank you very much for your review and for your support! - Tal


  • Verified customer

Best ISP I have had

published

Not only did my connection become more stable since joining iiNet my speed tripled.

I have only ever positive experiences with customer support. I always feel I have been understood and a genuine willingness to assist whatever the issue.

I just wish I had discovered iiNet earlier.

Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Start DateAugust 2018
Adequate Speeds Yes
Standalone or BundledBundled
Data TypeUnlimited Data
See all answers
1 comment
iiNet
Customer ServiceiiNet

Thank you so much, Martin! Wonderful to hear that you've gotten off to a great start with us and that trend has only continued during your time with us. - Tal


AVOID AT ALL COST Gave wrong information and customer service was rude and not helpful

published
Transparency
Customer Service
Value for Money
Connection TypeFTTB (Fibre to the Building)
Start DateNovember 2018
Adequate Speeds No
Standalone or BundledStandalone
Contract Type6-month contract
Data TypeUnlimited Data
See all answers
4 comments
iiNet
Customer ServiceiiNet

We'd like to help explore any available solutions to this matter with you further RF. Did you have a related task reference or invoice number from the account we can use to take a look at this from our end and get it followed up for you? - Tal

Red Flag
Red Flag

You can check the reference of my customers service case with the initial response explaining that there will be no issues adding the code manually (ref: 342646113). The rest was mostly unanswered emails and by phone.

iiNet
Customer ServiceiiNet

Thanks RF, we've raised this matter further with our accounts team to investigate any other viable options to get this resolved and asked for a member of the team to touch base with you today once they've had an opportunity to investigate. - Tal


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