100% reliable and haven't experienced drop outs. Customer service are always at its best. I've been dealt with professionally with iiNet. They always ready to help me when i needed it most
Fastest internet provider I've ever been with
My connection is spot on., very reliable. Only had minor issues and they were fixed promptly. I've never experienced any dropouts. iinet is the No. 1 ISP in Australia. If you want reliable fast internet with friendly and knowledgeable customer service. I have been with iinet for the past 10m years and I have never looked back
Great customer service
Great customer service from the iiNet team on any issues that I have had, the follow up service is exceptional,would recommend them as a provider, no major issues, or dropouts
Appalling service and don't provide internet services as promised
Told they had the best customer service and would have NBN internet within 2-3 business days after receiving modem. It's been a week and a half, on the phone to them everyday for an hour. Each call ends with being promised the services will be connected b y the following day, it's now been 2 weeks and still no connection. I live in Sydney city so it isn't a difficult area to facilitate. Probably one of the worst companies I have dealt with.
Worst experience ever -dont do it
Iinet are the worst and most unethical business, never go with them!!!! Literally the worst customer service I've ever experienced, they are hopeless and terrible, the most demoralising experience I've ever had.
I freaking hate these guys, down with iinet!!!
---completely SCREWED me over, they had 2 accounts charging me for the one service that i signed up for. they also had scammers hacking into their system which meant i had to cancel bank cards. they overcharged me many times, they hung up on me many times, they don't reply to emails, their invoices often had no explanation for the charges, i had to negotiate my way out of a huge invoice which they could not even prove to be true, no one took accountability, no one apologised, there was no transparency at all, and the entire experience was extremely inconsistent. I have never had such an extremely negative and stressful experience with business before. it also took me around 2 weeks worth of phone calls for them to take my case seriously and refund me the amount that they charged charged me twice for. i ended up paying for a large invoice just because i never wanted to speak to the again however it us now going further to the telecommunications ombudsman and the Australian competition and consumer commision.
I have no words- worlds worst business.
don't do it to yourself---don't ever go with iinet.
Terrible customer service
Shocking customer service! Even had one staff member hang up on me. Have recently moved house and 5 weeks after the initial set up phone call we still have no internet even after being told it would only take 7-10 days. I am appalled. They always give conflicting advice and there is never a solution. I would never recommended iiNet to anyone.
Connection rarely drops. Sometimes only due to the outage in the area but otherwise no. The service is usually call back and could be between 2-15 minutes. The company i am with almost 16 years :-)
Was good getting worse, infrastructure meltdown
Roll out 5G, NBN infrastructure isn't worth iiNet's direction. When you do give me a call as there is no future running with existing copper network. We have all been sold inferior product and in turn we should be compensated for infrastructure that was not delivered.
iiNet for the win
Never had any issues with iiNet.. been with them for over 3 years now.
I’ve had issues with the free modem supplied by iiNet, but have now bought a new and more advanced modem. Works great.
7 days with out internet and still counting.
Worst customer service, 7 days with out internet and still counting. I have 6 business services with them, customer service has taken a steep dive. First level refuse to escalate and don't even put notes on the job, i also pretty sure they are just chatting, while pretending to read the notes.
This is garbage. Constantly being lied to by iinet about connectivity.
Im just trying to get my internet from one house to another, was told 24-48 hours its been 5 days and im now told to wait till monday. All the while you're charging me for a service you arnt providing? This is terrible customer service. Im not asking you to move mountains. Youve had days. If im late on a bill you betcha i get hassled by your debt collection team. Well you're late on connecting my internet very very late, id like something done otherwise i can't recommend you're service. This isnt the first time iinet has bullied me with their customer service ive already started writing my complaint to the ombudsman. I hope you guys get to it and connect my internet in a prompt manner as its reaching 72 hours past your original 48 hour estimate. And im not happy.
Hassle free set up, great service (both sales and tech set up) - exceptional speed, reliable, no dropouts! Any negativity surrounding the nbn should be ignored - if its available in your suburb, get onto it. The iinet team was really easy to speak with, well informed and knew what they were doing. 10/10 for customer service and product quality
18 years in a row!
I have been with iiNet for 18 years straight!
It's actually been longer than that. I joined iiNet in 1998. I was swayed by the competition in 2001 as their pricing was better, but I soon learnt pricing wasn't everything. The competition my have been cheap at the time, but the ping spikes made online gaming unusable and the data rates for just horrible for downloading.
I have been with iiNet now since 2001 and 18 years later I am still extremely satisfied with their product and service.
Their data speeds are fantastic and on the very rare occasion, I ever need to contact them their support is second to none.
So far, so good
After having to deal with Telstra and their useless customer service agents who are never willing to assist a long-term customer, we've decided to switch to iiNet. The switch was simple, and it was mainly down to the price and service provided. While Telstra may offer round' the clock customer service, it simply is not worth the amount you pay towards your bills each month, especially at the fact that they were charging the same price for less than half the services you can find elsewhere. I decided to give iiNet a try as I simply wanted to connect NBN at my premises and experience faster internet speeds, going from 12mb/down & 1mb/up to just over 85mb/down and 35mb/up is a HUGE difference! It's nothing compared to some parts of the world where the speeds are getting higher and higher, but it's better than what I was on with Telstra under their old ADSL line. I had signed up for my service on the Sunday night, and had received everything by Tuesday - I had to wait until Thursday to pickup the modem from the post office as I wasn't home for the consignment. The installation was quite simple and it's literally plug and play, although the included modem is pretty ugly; the UI is also just as bad, but it does the job. After connecting to the 5GHz WiFi SSID, I was amazed as to the speeds I could reach over my entire house as we placed the modem in the middle of the house - consistently getting 80-90mb connection. Hopefully things stay this way, though the only downfall is I was on hold to their customer service team for over 30 minutes in which I decided to hang up - hopefully they can invest in more staff to overcome the high volume of calls.
Zoodle Business Solution
Transition was as smooth as silk
I've been a long term iiNet residential user. I recently switched to NBN as a business user. From the initial call to having the equipment delivered and getting on line was only 3 days. The speed is amazing, 94/37 on a 100/40 plan with no unplanned disconnects. Bonus points - it's cheaper than my old ADSL connection.
After connecting I had the pleasure of calling the business support line to make changes to my hosting and telephone services. I've been in the IT field for more than 30 years, I dread calling support and having to run through a low level script of questions and requests to cycle the power. In this instance the CSO listened carefully to what I said, asked a couple of relevant questions and promptly responded to the issues. Three issues dealt with in a 10 minute call!
VICTIM from IINET
Worst Service EVER
IINET stuffed me up for NBN. I cancelled with Tpg to be with them and they made it worse. When I called. They didnt even care. but when it came to charges, they billed me $150 without any verification codes provided for over 3 weeks.
I think this company is the worst scamming company EVER
8 days ago contractor came to connect to us the NBN and then plug in the modem suppled by iiNet. Nothing working still despite the contractor saying that the NBN box was working and that in 15 minutes the connection would start to work.
Hours on hold, repeating the situation to the Sth African call centre staff, promises of escalation, broken promises that someone would call at least 3 times, technician coming and shrugging his shoulders. It has been hopeless!!
Call for support sometimes means staying on hold for over 1 hour. If you use the callback service, the call arrives and then you are still put on hold - what's the point of a call back service. If you call sales, you speak to someone in less than 1 minute. Very quick to sign you up but hopeless after that. I DO NOT recommend iiNet.
can't fault it
i have been with iiNet over 11 years any problems quickly solved the last 3 years NBN good speed no issues costumer service is always friendly and efficient we are happy with iinet
suits my needs, is new technology and positions me for future upgrades.
Had an initial issue with Mail, but Iinet support staff soon fixed it. I was not entirely happy with the 1 hour wait to speak to an Iinet operator....this is not acceptable
Signed up for NBN 100 plan on the basis of my landline being ported. They stated it can be ported. Hence signed up for the deal on the phone including credit card details for billing.
Received a text 5 days later stating that the landline could not be ported. No email follow up. Called for a refund. They could not find my details. Eventually spoke to someone who dug deeper who had the details. Found out that they took down the incorrect phone number. To add insult to injury, they also said it would take 7 days to get a refund electronically! Totally unacceptable in a modern IT world.
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