??!
1 photo
iiNet NBN 100

iiNet NBN 100

3.7 from 153 reviews

Reviews

Review distribution

5 star
88
4 star
13
3 star
7
2 star
1
1 star
44

invento

invento

  • 3 reviews
  • Verified customer

Terrible customer service

published
Value for Money
Transparency
Customer Service
Start DateAugust 2014
Adequate Speeds No
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
Connection TypeFTTC (Fibre to the Curb)
See all answers
4 comments
iiNet
Customer ServiceiiNet
invento
invento

339949998

iiNet
Customer ServiceiiNet

colang

colangMelbourne

  • 2 reviews
  • 2 likes

I have used alot of internet providers but the service is great support is phenomenal.. the NBN we are fibre to kerb A1

published

Honesty these guys are the best my NBN speed is absolutely awesome the technical support is absolutely fantastic second to none I highly recommend iiNet to everyone great product great people

Connection TypeFTTC (Fibre to the Curb)
1 comment
iiNet
Customer ServiceiiNet

We're delighted to read this, colang! Thank you for allowing us to connect you to NBN and we'll keep doing our best to give you the best speeds possible!

- Leo

Good provider

published

I think the connection is pretty reliable. I have had problems on several occasions but if we consider the time period of 8 years then it wasn't often. The technical support and professional attitude of all technicians was high

Value for Money
Transparency
Customer Service
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeCapped Data
Connection TypeI don't know
See all answers
1 comment
iiNet
Customer ServiceiiNet

Thanks so much, Misha! We're very happy to hear that your connection with us has been, solid and reliable for you. Thank you for your 8 years with us!

- Leo

Sarah M.

Sarah M.Sydney, NSW

Can I give zero stars?

published

After more than 11 years as an iinet customer this company has jumped the shark. They have churned my account 3x last month without my permission and now my NBN has been out for 4 days with no hope in sight. The service centre is great until you actually need assistance. Maybe it’s the TPG effect, maybe it’s just arrogance. Either way who cares. Don’t put yourself through this rubbish service.

Value for Money
Transparency
Customer Service
Start DateJanuary 2008
Adequate Speeds No
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeUnlimited Data
Connection TypeFTTB (Fibre to the Building)
See all answers
1 comment
iiNet
Customer ServiceiiNet

T. M.

T. M.South East Queensland, QLD

Best customer service in the game

published
Value for Money
Transparency
Customer Service
Start DateJuly 2019
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type24-month contract
Data TypeUnlimited Data
Connection TypeHFC (Cable)
See all answers
1 comment
iiNet
Customer ServiceiiNet

Eric

EricSouthwest, VIC

Applied for the Plan 6th of Sept 2019. It is now 7th of Oct. 2019 I still dont have the internet!!

published
Value for Money
Transparency
Customer Service
Start DateSeptember 2019
Adequate Speeds No
Standalone or BundledStandalone
Data TypeUnlimited Data
Connection TypeFTTP (Fibre to the Premises)
See all answers
5 comments
iiNet
Customer ServiceiiNet
Eric
Eric
iiNet
Customer ServiceiiNet

Lisa

Lisa

  • 2 reviews
  • Verified customer

So perfect!

published

So happy with the service I received! I have been with iiNet for almost 10 years and I can not say a bad word about them. I would recommend them to anyone.

Value for Money
Transparency
Customer Service
Start DateSeptember 2010
Adequate Speeds Yes
Standalone or BundledBundled
Contract Type24-month contract
Data TypeUnlimited Data
Connection TypeFTTC (Fibre to the Curb)
See all answers
1 comment
iiNet
Customer ServiceiiNet

Thanks for your recommendation, Lisa and thank you for sharing the past 10 years with us. We're proud to be your choice of provider and we'll continue doing nothing shy of our best to share many more years to come.

- Joshy


Go anywhere else

published
Value for Money
Transparency
Customer Service
Start DateMarch 2016
Adequate Speeds No
Standalone or BundledBundled
Contract Type12-month contract
Data TypeUnlimited Data
Connection TypeFTTC (Fibre to the Curb)
See all answers
1 comment
iiNet
Customer ServiceiiNet

I am paying for 100bps and only receiving 50pbs I would like to see the speed increased

published

I have not experienced any dropouts, increase in speed would be nice as the majority of my emails are international for business.

Australia needs the same speed as US and Europe.

Value for Money
Transparency
Customer Service
Start DateJune 2000
Adequate Speeds No
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
Connection TypeI don't know
See all answers
1 comment
iiNet
Customer ServiceiiNet
Joseph Brown

Joseph BrownAustralian Capital Territory

It's the service I wish I had a long time ago

published

My service has dropped out one time and was fixed on the first call when I was still talking to iinet rep thank u iinet for the great nbn service

Value for Money
Transparency
Customer Service
Start DateJuly 2019
Adequate Speeds Yes
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeUnlimited Data
Connection TypeFTTN (Fibre to the Node)
See all answers
1 comment
iiNet
Customer ServiceiiNet

Joseph, thanks for allowing us to be there to help you!

- Leo


Satisfied

published

I have only had good experiences with the staff at the call center. We haven’t had any big problems with dropouts. Even during peak hours, the speed is acceptable. all good

Value for Money
Transparency
Customer Service
Adequate Speeds Yes
Standalone or BundledBundled
Data TypeUnlimited Data
Connection TypeI don't know
See all answers
1 comment
iiNet
Customer ServiceiiNet

Cheers Franz, thanks for the great review!

- Leo


Scott Williams

Scott WilliamsPerth, WA

  • 3 reviews
  • 1 like

Fast reliable internet

published

I have been with iinet for ten plus years sick of the other providers and being treated like a number with no or poor customer service. I am a loyal customer for many reasons
1. Great customer support personalised to my needs
2. Value for money was the best uncapped plan at the time
3. Reliable fast connectivity
4. user friendly interface with toolbox and help desk assistance
like any provider there are opportunities to improve but the positives far out way any negative highly recommended service provider

Value for Money
Transparency
Customer Service
Start DateAugust 2006
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type24-month contract
Data TypeUnlimited Data
Connection TypeFTTP (Fibre to the Premises)
See all answers
1 comment
iiNet
Customer ServiceiiNet

Excellent

published

Have been with iinet for nearly 6 years. Ever reliable. Regrettably had to cancel service as we are going travelling but once we are back we will be reconnecting with iinet.
On the rare occasions that I have had to contact staff have always found them friendly, helpful and knowledgeable.

Value for Money
Transparency
Customer Service
Start DateMay 2013
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
Connection TypeFTTP (Fibre to the Premises)
See all answers
1 comment
iiNet
Customer ServiceiiNet

Thank you for being with us Chris! We'd sad to see you leave, but we wish you safe and happy travels and hope to sere you again soon.

- Leo


Big Al

Big Al

  • 2 reviews
  • 1 like

Excellent

published

Never a problem. Had a nbn issue which iinet resolved for me. Very helpful customer services staff. Would recommend iinet to anyone considering a change or new sign up. Great value for money.

Value for Money
Customer Service
Adequate Speeds Yes
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeUnlimited Data
Connection TypeI don't know
See all answers
1 comment
iiNet
Customer ServiceiiNet

Thanks for the wonderful recommendation, Big Al, we're absolutely stoked!

- Leo

Anna M.

Anna M.Greater Melbourne (Outer), VIC

  • 2 reviews

Super fast internet, works all the time. Best customer support!!

published

Great speed internet, we never had any issues. Once we had to call up because we thought there was a problem with it, but as it turned out the error was with our mode of use. I was connected to a person within a few rings - which was awesome, and they were knowledgeable and patient with their advice.
I could not be happier with iiNet's service that they provide.

Value for Money
Transparency
Customer Service
Start DateJanuary 2019
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
Connection TypeFTTN (Fibre to the Node)
See all answers
1 comment
iiNet
Customer ServiceiiNet
Kylie G.

Kylie G.Central Highlands and Goldfields, VIC

Perfect the best internet service I could use

published

The in wifi is great I have only had a drop out once but that was due to power not the wifi. I have been able to watch YouTube and Netflix without having to wait for loading Tbh I can’t say enough. About it

Value for Money
Transparency
Customer Service
Start DateAugust 2019
Adequate Speeds Yes
Standalone or BundledBundled
Contract Type24-month contract
Data TypeUnlimited Data
Connection TypeFTTB (Fibre to the Building)
See all answers
1 comment
iiNet
Customer ServiceiiNet

Kylie G, thanks so much! Keep enjoying your Netflix and YouTube and we'll keep bringing the strong connection.

- Leo


paul

paulNortheast, VIC

no complaints

published

Since connecting to NBN it has been 99.99% reliable with excellent speeds all day every day. iiNet has delivered excellent service whenever I have contacted them and are there when we need them.

Transparency
Customer Service
Start DateFebruary 2017
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
Connection TypeFTTN (Fibre to the Node)
See all answers
1 comment
iiNet
Customer ServiceiiNet

Cheers Paul! We're proud of what we do, so to hear that we've been able to deliver excellent service for you is wonderful indeed. Thanks!

- Leo


Excellent speeds and customer service

published

We have been so happy with IINet. Internet speed has been consistently great and on the odd occasion where there was an issue, customer service has been excellent. We have had friends with other providers who consistently complain about other providers but our experience has been great with iinet

Value for Money
Transparency
Customer Service
Start DateDecember 2017
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type12-month contract
Data TypeUnlimited Data
Connection TypeFTTN (Fibre to the Node)
See all answers
1 comment
iiNet
Customer ServiceiiNet

Thanks so much, Michael P! We're so happy to hear that our customer service has met your expectations.

- Leo


Ron g

Ron gSydney, NSW

The WORST!!!! customer service. Avoid at all costs.

published
Value for Money
Transparency
Customer Service
Start DateMay 2019
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type24-month contract
Data TypeUnlimited Data
Connection TypeFTTC (Fibre to the Curb)
See all answers
5 comments
iiNet
Customer ServiceiiNet
Ron g
Ron g
iiNet
Customer ServiceiiNet

revkev

revkevWide Bay-Burnett, QLD

  • 2 reviews
  • Verified customer

Satisfied since 1997 (Ozemail)

published

It has been remarkably reliable and stable. Uniquely, it actually dropped out today. I fixed it by rebooting the modum. I have meshed Wifi throughout the house. There are normally three users -- increases to 9 or 10 when the family come to visit. we have four smartphones, two PC's, four laptops in use most of the time, increasing to 6 or more laptops on occasions, when I'm doing updates etc.

Value for Money
Transparency
Customer Service
Start DateJuly 1997
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
Connection TypeFTTN (Fibre to the Node)
See all answers
3 comments
iiNet
Customer ServiceiiNet

20 years is an extraordinary length of time to have had your support for, Kev! It's fantastic to hear that we're able to cater to your needs even in times of heavy demand on the internet service. Thanks! - Tal

revkev
revkev

I've got friends and acquaintances who seem to change their provider like they change their shirt -- I've never understood that.

iiNet
Customer ServiceiiNet

We certainly appreciate the loyalty in light of that, Revkev. Thank you again for sharing your experience over the past decades.

- Joshy


Page 1 of 8

See all iiNet reviews

Questions & Answers

Sorry, there are no questions about iiNet NBN 100 but you can read 74 questions about iiNet.


Get an answer from our members and iiNet representatives

Details

CategoryInternet Service Providers
Monthly Price $99.99
Service TypeNBN
Packages AvailableBundle and Standalone
ContractMonthly and Set Period
Data AllowanceUnlimited
NBN Speed Tier 100/40
Max Download Speed 100 Mbps
Max Upload Speed 40 Mbps
Compare all iiNet

Visit official website

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.