??!
1 photo
iiNet NBN 12

iiNet NBN 12

4.2 from 223 reviews

Reasonably satisfied

Generally works well, have had to reset my router twice in two weeks to gain more speed. Have not had any real drop-outs, occasional hang-ups on watching streamed programs probably due to congestion, and as I am using the Foxtel cable option this ought not to be the case.

Value for Money
Transparency
Customer Service
Start DateAugust 1997
Adequate Speeds Yes
Standalone or BundledStandalone
Data TypeCapped Data
Connection TypeHFC (Cable)

unfortunately there is no alternative. I was quite happy with my ADSL system

no problems overall. Up till now minimum calls to rectify a problem over 4/5 years of NBN.
Frustratingly the pc jams, goes slow or can not get a app on occasions. Patience is required.

Value for Money
Transparency
Customer Service
Adequate Speeds Yes
Standalone or BundledStandalone
Data TypeCapped Data
Connection TypeFTTC (Fibre to the Curb)
1 comment
Thanks not required for your feedback! Sounds like your computer is having a few issues, so it may be worth having it looked at. If your connection issues continue, please get in touch! - Leo

Much quicker than our ADSL

Took the plunge about 2 weeks ago and connected to the NBN via our FTTC connection, after being on ADSL plus for approx 10 years or more. I started with Adam Internet who then sold to iiNet and is now Westnet as well. The delivery of the NBN box and modem was extremely quick and came with all the information I needed to set it up. Worked very well from the beginning, I just needed help setting up the modem and received very prompt and useful advice from the lady on the phone. As advised our home phone number came over too and we were only off line for a few days until Telstra did their thing. Its just my husband and I, we both have laptops, tablets and mobile phones and find they all work well with the NBN. Needless to say the speed is so much quicker than ADSL. To date we've had no dropouts and help from the Company has been great. Highly recommend.

Value for Money
Transparency
Customer Service
Start DateJuly 2019
Contract Type24-month contract
Data TypeCapped Data
Connection TypeFTTC (Fibre to the Curb)
1 comment
Julie F, thank you so much! We're so glad to hear that you took the plunge to upgrade to NBN with us, especially considering your time with Adam Internet. - Leo

Customer service sets iiNet above other providers

iiNet is my third internet provider and I have found their customer service to be far better than my other two providers. Each time I have needed assistance from iiNet my call has been answered by a person willing to both listen to my issue and work to resolve it. They have also been polite, and helpful, and have fixed each issue promptly.

Value for Money
Customer Service
Adequate Speeds Yes
Contract TypeMonth-to-month
Data TypeCapped Data
Connection TypeI don't know
1 comment
Jane, we are thrilled to read this. Thank you for choosing us and we're delighted to be able to help! - Leo

Have issues

Been fine up untill 2 months ago,lately it has been continually failing The ond redeeming factor is that when contacted they were helpful although it did take 12 hours most times. .

Value for Money
Transparency
Customer Service
Start DateJune 2006
Standalone or BundledBundled
Contract Type12-month contract
Data TypeUnlimited Data
Connection TypeWireless
1 comment
Hi Mchambers3809, We are sorry to hear this, as this isn't how we want your connection to work. We can absolutely continue to lend a hand and push for faults to be lodged with NBN. Please, don't hesitate to reach out to us, with your details, to iiOnline@iinet.net.au. We'll gladly do whatever we can to lend a hand as we do want this to be resolved for you. - Leo

A lot better than my previous adsl connection

Adequate and reliable for my needs,have not had to call iinet for any service issues,previous adsl was quite slow am very happy,streaming to two devices simultaneously is no problem and no dropouts

Value for Money
Customer Service
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type24-month contract
Connection TypeFTTN (Fibre to the Node)
1 comment
Thanks so much kelvin! We are very happy to hear this as meeting your needs is a core part of what we try to do every day. - Leo

A much appreciated old friend.

IInet has been my one and only internet service provider for the best part of thirty years.
There were a few teething troubles with NBN; all speedily dealt with. There have been no major drop-outs; a few short disconnections but mainly due to my modem/computer end.
iinet has always given me outstanding technical support. Their staff have been patience personified and they have left me happily connected and operating whenever I've had to call upon them.

Value for Money
Transparency
Customer Service
Adequate Speeds Yes
Standalone or BundledBundled
Contract TypeMonth-to-month
Connection TypeFTTN (Fibre to the Node)
1 comment
Hey Leighlad, Thank you for sticking with us for so long. You've seen so many changes in the internet and to know that you've been with us all the way is... well its pretty darn awesome. Thank you again! - Leo

Excellent customer service

I have found the NBN and other services offered by iiNet extremely reliable. I run the service over several appliances from tv to computer to phone to iPad and find there is consistent performance. Best of all though is costumer service who are very supportive and have excellent communication skills. I highly recommend this service and it would be my first choice in any future telecommunications NBN broadband or satellite requirements.

Value for Money
Transparency
Customer Service
Adequate Speeds Yes
Standalone or BundledBundled
Contract Type12-month contract
Data TypeCapped Data
Connection TypeFTTP (Fibre to the Premises)
1 comment
Thanks so much, Wildblood! This is one of the real aims of having a connection of this type - multiple devices to be able to be used in the home, when needed, reliably. We are so happy to hear that this is working for you exactly as planned! - Leo

Know Your Modem

Generally reliable NBN connection, apart from brief occasional drop outs. Recently I appreciated the step-by-calm-step tech support that was able to track down a problem that proved to be an accidental home disconnection. Wish I had called sooner! Side table with modem had toppled over and possibly jammed the modem. The design of the top of the modem disguised the fact it also had a "button" to be pushed, not just the one at the back.

Value for Money
Transparency
Customer Service
Start DateApril 2017
Adequate Speeds Yes
Standalone or BundledBundled
Contract Type24-month contract
Data TypeUnlimited Data
Connection TypeFTTC (Fibre to the Curb)
1 comment
Ah ha! Great work Rose! Its always good to take a quick look at your setup at home when doing any troubleshooting, so thank you so much for working with our team on this! - Leo

I have moved with the times an iinet!

I have been with iinet since the dial up days. I have moved houses and states and each transition whether location or technology has been ably supported by the tech crew. No great waits on the phone, knowledgeable people who fix any issues quickly.

Value for Money
Transparency
Customer Service
Start DateJuly 2019
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeCapped Data
Connection TypeFTTN (Fibre to the Node)
1 comment
Simon, thanks for continuing with us! You've had so many opportunities to move away from us, but we are extremely proud to know that you've opted to stay and entrust your connections to us. - Leo

I am a low volume user. The plan I chose meets my needs perfectly.

The system is as reliable as it has been when I had ADSL 2. I had no issues at all. Support staff were excellent and prompt. I am a low volume user. iinet staff advised me appropriately about the plan to choose. It works perfectly. My regards to all.

Value for Money
Transparency
Customer Service
Start DateJuly 2019
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeCapped Data
Connection TypeFTTC (Fibre to the Curb)
1 comment
Thanks so much Vijay! We are thrilled that you're so happy with us! - Leo

In for the long haul!!!

I have been a customer with iinet for more than 18 years. So when it came time to make a choice, there was no other choice. So far the service is excellent.

Value for Money
Transparency
Customer Service
Start DateJune 2019
Adequate Speeds Yes
Standalone or BundledBundled
Contract Type12-month contract
Data TypeCapped Data
Connection TypeFTTC (Fibre to the Curb)
1 comment
Thanks for your continued support, Munira! Looking forward to rounding out two decades of great service and more! - Tal

NBN is very good

Connection is very reliable.
I have called iinet a few times and each time the friendly and professional staff were able to solve my technical issues immediately.
I have not experienced any dropouts.

Value for Money
Transparency
Customer Service
Start DateApril 2019
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeCapped Data
Connection TypeFTTN (Fibre to the Node)
1 comment
Brilliant to hear that, Harry! Thanks a lot for your review! - Tal

NBN versus ADSL

The download speed is only slightly faster than my previous ADSL and the upload speed is slower. I need to compliment Usrah Sait (Technical Support) in helping me to connect.

Value for Money
Transparency
Customer Service
Start DateJuly 2019
Adequate Speeds Yes
Standalone or BundledBundled
Contract Type24-month contract
Data TypeCapped Data
Connection TypeFTTC (Fibre to the Curb)
1 comment
Thanks for your review, Macey. The speeds on an NBN12 service should deliver comparable uploads to those of ADSL and if there's any issues with performance over Ethernet or wireless definitely give our support team another call on 13 22 58 and we'll be happy to assist in determining where things can be improved upon. - Tal

More than satisfied - Does everything I need

A couple of times over the last 20+ years the email authentication server(?) stopped working for a short while otherwise the service has been faultless. The lack of caller id on the NBN HFC connection has been really annoying but we are learning to live without it. (this took iinet support staff by surprise too)

Value for Money
Transparency
Customer Service
Start DateJune 1993
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
Connection TypeHFC (Cable)
1 comment
Thanks for all your support, Le Potts! Inbound caller ID on an NBN HFC service should have been rectified through a remote firmware update that took place some time back, however if your modem was missed we can request a remote update for you. Feel free to shoot through some account details to us via iiOnline@iinet.net.au and we'll be happy to help get that coordinated. - Tal

Unsure if it is NBN 12 but whatever it is it is fine.

Seems to be reliable and I haven't experienced any dropouts. Very pleased with the telephone assistance that I received recently. No one from NBN (?) has come into my house, but I think I have fibre to the node. I will have to rely on your advice..

Value for Money
Transparency
Customer Service
Adequate Speeds Yes
Standalone or BundledBundled
Contract Type12-month contract
Data TypeUnlimited Data
Connection TypeFTTN (Fibre to the Node)
1 comment
Thanks for your review and recommendation! Glad to hear you're enjoying the service and support from our staff :) - Tal

Review of the changeover from ADSL to NBN

The NBN was only connected on 15th July. (Yesterday) It is working as expected, I was happy with ADSL, & there does not appear to be any difference in the performance. I don't use the internet to watch movies, so I have not tested the speed of downloads. The installation happened as per the appointment, & the NBN installer explained how it was going to work, & we moved my fixed line phone from one modem to the new modem. I set up the WIFI , which was simple, but the password printed on the modem was difficult the read.

Value for Money
Transparency
Customer Service
Start DateJuly 2019
Adequate Speeds Yes
Standalone or BundledBundled
Contract Type24-month contract
Data TypeCapped Data
Connection TypeHFC (Cable)
1 comment
Thanks for taking the time to leave a review there! Sounds like the change has gone relatively well and we hope that things continue to go smoothly as part of the use. If there's anything at all we can help with, please do feel free to get in touch with our team on 13 22 58 or via email to iiOnline@iinet.net.au to have us help out. - Tal

satisfaction

have been with IInet almost 9 years now and only recently experienced a couple of outages which were not their fault but that of a large construction site close to us. During these periods they were there to help. Any time I have a wanted advice they were only a few minutes away and dealt with matters quickly and proficiently keep up the good work.
Col

Value for Money
Transparency
Customer Service
Adequate Speeds No
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeCapped Data
Connection TypeHFC (Cable)
1 comment
Awesome stuff, thanks Col! We sure will :) - Tal

Have always been very pleased with iiNet

I have been with iiNet since 1994 and while some of my friends use other service providers and have had lots of trouble like poor on-line help iiNet have always been there for me and have usually sorted out problems, some of which have been of my own making on my first call for assistance. The call centre staff are the most cheerful, patient and friendly people I have ever had the pleasure of contacting. I can and do recommend iiNet to friends and associates. How anyone can complain about the iiNet serves beats me!

Value for Money
Transparency
Customer Service
Start DateSeptember 1994
Adequate Speeds Yes
Standalone or BundledStandalone
Data TypeUnlimited Data
Connection TypeFTTN (Fibre to the Node)
1 comment
That's amazing to hear you've been with us for 25 years and still going strong, Neddy! Thank you so much for your support and recommendations over the years :) - Tal

Great Service

I have been with iinet (and ozemail) for 14 years and have always found them helpful, friendly and good value. The new NBN is great. I would definitely recommend iinet to anyone.

Value for Money
Transparency
Customer Service
Adequate Speeds Yes
Standalone or BundledStandalone
Data TypeUnlimited Data
Connection TypeI don't know
1 comment
That's most excellent to hear, Jillian! We love to hear that the quality of support and service we provide is worth sharing :) - Tal

Page 1 of 12

See all iiNet reviews

Questions & Answers

The NBN 12 plan at $39.99 with iinet what is the data allowance it says capped/fixed and it also says packages available bundle and standalone, could you please provide more information on this plan as there is not much info here also this plan is not on iinet website, lowest plan on iinet website is $59.99 a month 500GB, I would be interested with this NBN plan as I am a iinet customer, can this plan be used with FTTN
8 answers
Hi Neddy, Thanks for the query. Our NBN12 Plan for $39.99 would be our Seniors plan through our Westnet plans: https://www.westnet.com.au/internet-products/broadband/nbn/cust/seniorscard/ This plan is typically for those who aren't looking to use a lot of data and are more focused on using the connection to maintain the landline connection. It offers 50GB over an NBN12 plan boasting a 10.3Mbps typical evening speed. It also provides an included Netphone service that offers free local and national calls. This is absolutely a plan that we can arrange and it's most certainly available to FTTN services. The only 2 qualifiers for this plan is to firstly have NBN available and hold a seniors card. If you'd like for us to arrange a call from our friendly sales team please feel more than welcome to shoot us some details to iiOnline@iinet.net.au and we'll have someone in touch at a time suited to you. Cheers - JoshyDon’t do this Neddy they are a nightmare, been dodging me for 1 month now, still no internet whatsoeverThat is unbelievable, I wouldn't think that they would do that, have you rung them to give them the hurry up

Details

NBN 12
Monthly Price $39.99
Service TypeNBN
Packages AvailableBundle and Standalone
ContractMonthly and Set Period
Data AllowanceCapped/Fixed
NBN Speed Tier 12/1
Max Download Speed 12 Mbps
Max Upload Speed 1 Mbps
Compare all iiNet

Visit official website

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.