IInet NBN12 experience
Most of the time, IInet deliver exactly what they advertise. The few times I've had a problem, I've called them, spoken to a human being, and had my issue resolved, usually within the hour. From talking to other people, our transition to the NBN was completely issue-free and pretty much a non-event. I would thoroughly recommend them.
Prolonged delay on restoration of NBN service.
Happy with normal service but have had a few long delayed drop-outs from the HFC system which somehow requires Telstra to restore our service. After a 2 hour widespread blackout last week we had to wait till next day for normal activity to restore. IINet gave advice on progress of restoration.
iinet has continued to provide me with reliable affordable digital service for internet and phone.
Had NBN since introduced in Bendigo, Victoria. Seamless change from old iinet to NBN. I have been an ozemail/iinet customer since before September 2000. Even with distance to company HQ in Perth the rare times I have used the support line have delivered results. made contact with HQ while in Perth. Wanted to have face to face review of my account. was a positive result.
Our nbn is still copper not optic fibre
The last time I call for assistance was a fault in Doubleview where the cables were were cut. No iinet,s fault.
The longest part was getting through on the phone
But the help you get is great
Good value for money ,suits my needs.
Easy set up ,must say the best I have recieved,
Has been excellent service with consistent speeds as agreed and no buffering
I would have given 5 stars, but had yesterday a outage for about five hours. I called the service department and was informed that there was a outage and would be out for some time.
I have used two other providers also , and I can assure you that iinet is by far the best for contact of services and knowledge ,not just reading from the book of rules.
Member for 14+ years
iiNet have always provided prompt support from both the customer service team and when the NBN was connected. Technical issues are resolved quickly and efficiently but there have been a couple of occasions when the problem required extensive time and patience from the service team member. My NBN and mobile service are reliable and great value.
Good but could be better
I have been with iinet for about 14 years and during that time I have experienced mainly good service from both the customer service team and the online connection. When there was a problem it was handled quickly and efficiently. I am now on NBN and have experienced a good connection. Sometimes it can be a bit slow but overall I am happy with it.
13 Year Customer
Initially with ADSL, and now with NBN, I have been a customer in regional NSW since 2006. There have been hiccups and failures, but the impressive thing has been the speed and coordination to address the issues and resolve them. I particularly like that you can arrange for a call-back rather than hang on for an eternity.
I unhesitatingly recommend Iinet
Fantastic, no issues!
Never had any issues, all works really well. Customer service is fantastic, cant fault it. Been with iinet for 3 years, have moved home twice, smooth transitions and great customer service interactions.
Ive got the cheapest option and it is better than the ADSL2 it replaced but not especially impressive.
My connection is overall very good for my needs which is not heavy usage. I have no dropouts that I can attribute to the network or connection. Ive has one issue with the voip phone not calling international numbers but this was very quickly resolved by a very prompt efficient and personable tech support. Five stars for the service.
This speed NBN 12 is fine for me at this point in time.
Very reliable connection and when there has been an occasion to ring iinet they dealt with the issues very quickly.
I have been a customer for 12 years and am very happy with iinet.
My first and only internet provider.
Another great product from iinet. Ice stayed with iinet as my only ever internet provider because of their great products and incredible customer service. It's just an added bonus that they're good value for money as well!
Reliable speed always
Love my connection. I can stream movies, YouTube etc to my PC, tablet or TV without any buffering. The download speed isn't super fast but adequately meets my needs.
I've never had any connection problems.
I'd hate to go back to ADSL2.
Extremely easy to get help
I do not have any trouble with my connection .
I did need help with a lap top , so I rang the help line .
Well I could ring them again Just to talk to them , that was how good they were .
it is slower than what it should be
i have dealt with your company well as far as dropouts only when we have roadworks not often i now understand what i am looking for when i have to get back online
10 / 10
Reliable internet (I've never had a problem). It meets speed test (+/- 10%) during peak times. It's never noticeably slow. No problem getting through on the phone. Very helpful. Good tech support.
Happy with Service
We have been on NBN with iinet for several years now.
The connection has rarely failed.
Vert happy with setup.
Cannot remember having to phone re faults in the service.
No problems here.
Receiving what we are paying for.
Our NBN connection has been in my opinion very reliable, constantly achieving speeds of what we signed for. I have been with Westnet now known as iinet for years, with any issues raised by us sorted promptly unless the problem was totally out of their control, such as NBN being responsible, which has generally been the case.
Mostly reliable service at advertised speed, but can experience short drop outs from time to time. The HFC network had an outage for close to 20 hours recently which is a concern. iinet support was on top of the outage which was very reassuring.
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Questions & Answers
The NBN 12 plan at $39.99 with iinet what is the data allowance it says capped/fixed and it also says packages available bundle and standalone, could you please provide more information on this plan as there is not much info here also this plan is not on iinet website, lowest plan on iinet website is $59.99 a month 500GB, I would be interested with this NBN plan as I am a iinet customer, can this plan be used with FTTN
Thanks for the query. Our NBN12 Plan for $39.99 would be our Seniors plan through our Westnet plans: https://www.westnet.com.au/internet-products/broadband/nbn/cust/seniorscard/
This plan is typically for those who aren't looking to use a lot of data and are more focused on using the connection to maintain the landline connection. It offers 50GB over an NBN12 plan boasting a 10.3Mbps typical evening speed. It also provides an included Netphone service that offers free local and national calls. This is absolutely a plan that we can arrange and it's most certainly available to FTTN services.
The only 2 qualifiers for this plan is to firstly have NBN available and hold a seniors card. If you'd like for us to arrange a call from our friendly sales team please feel more than welcome to shoot us some details to iiOnline@iinet.net.au and we'll have someone in touch at a time suited to you. Cheers
Don’t do this Neddy they are a nightmare, been dodging me for 1 month now, still no internet whatsoever
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