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iiNet NBN Satellite (Sky Muster) NBN 25 (Standard)

iiNet NBN Satellite (Sky Muster) NBN 25 (Standard)

4.1 from 29 reviews

Reviews

4.1

29 reviews
5
(17)
4
(5)
3
(3)
2
(1)
1
(3)
  • Value for Money
    4.1 (27)
  • Transparency
    4.3 (24)
  • Customer Service
    4.4 (27)
  • Adequate Speeds Yes (83%) · No (17%)
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Niall Quinn

Niall Quinn

  • 2 reviews
  • 2 likes

Utterly incompetent, Don't waste your time

published
Transparency
Customer Service
Value for Money
Start DateAugust 2020
Adequate Speeds No
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeCapped Data
See all answers
1 comment
iiNet
Customer ServiceiiNet
Keeneye

KeeneyeSouth East Queensland, QLD

Top class, as always!

published

Everything has been working fine, the switch from ADSL has been seamless. No dropouts, or anything like that. As usual. iinet has been courteous, efficient, and excellent in all departments.

Transparency
Customer Service
Value for Money
Start DateJuly 2020
Adequate Speeds Yes
See all answers
1 comment
iiNet
Customer ServiceiiNet

Wonderful to hear how well your move to NBN with us has gone, Keeneye! Thank you so much for sharing your feedback and support of us in your review here :) - Tal

Generally excellent connection and satisfactory speed.

published

Connection mainly reliable. Occasional temporary dropouts usually weather related.
Few connection issues originally but solved quickly by iiNet. Turned out to be NBN's mistakes.
In the absence of fibre NBN service in our area, happy with iiNet satellite service.

Transparency
Customer Service
Value for Money
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeCapped Data
See all answers
1 comment
iiNet
Customer ServiceiiNet
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Bonnie M.

Bonnie M.North Queensland, QLD

Great service

published

Only had minimal disruption and was dealt with very professionally and quickly. At times would appreciate a little more data, but overall very happy. Would recommend iinet to my friends and collegues.

Transparency
Customer Service
Value for Money
Start DateMay 2012
Adequate Speeds Yes
Standalone or BundledStandalone
Data TypeCapped Data
See all answers
1 comment
iiNet
Customer ServiceiiNet

Thanks for the recommendation and rating here today, Bonnie! We appreciate it and your kind words :) - Tal

Chris

ChrisGreat Southern, WA

Essential in the rural situation

published

Been with iinet for 20 years, 5 years on satellite. Very happy with the service. Drop outs are rare. Only had to make one service call in 5 years. This was dealt with quickly and efficiently. Would recommend in the rural setting.

Transparency
Customer Service
Value for Money
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeCapped Data
See all answers
1 comment
iiNet
Customer ServiceiiNet

Thanks for the support and custom for all these years, Chris! Great to hear we've served you well with your regional satellite connection and we look forward to continuing this for more years to come :) - Tal

happy

happyFar North Queensland, QLD

Excellent Customer Service

published

Had some issues with port forwarding and the consultant was quick to resolve the issues with a single phone call. I didnt even had to wait for hours to get the call answered

Start DateApril 2019
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type24-month contract
Data TypeCapped Data
See all answers
1 comment
iiNet
Customer ServiceiiNet
Till Zorzutti

Till ZorzuttiNortheast, VIC

Great for where we live

published

The service is excellent, we have had only minimal issues with iinet that were professionally handled and fixed promptly. I would encourage any one thinking of a change to there service not to hesitate. Eight years with iinet says it all. Many thanks

Transparency
Customer Service
Value for Money
Start DateApril 2012
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeCapped Data
See all answers
1 comment
iiNet
Customer ServiceiiNet

Till, to hear that your 8 years with us have seen minimal issues, professionally handled service and issues fixed quickly is something that we are immensely proud of. Thank you!

- Leo

Chriss

Chriss

  • 2 reviews
  • 1 like

It was a very good help from Pamela

published

The connection is good.
We had no issues since last Sunday. We had a great help from Pamela in setting the NBN box and iiNet modem. The cord we used was the wrong cord and Pamela explained that we must use the internet cord. Our son brought an internet cord and connected us to NBN.

Customer Service
Value for Money
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeCapped Data
See all answers
2 comments
iiNet
Customer ServiceiiNet

This is excellent, Chriss! We thank you so much for your kind words for Pamela, as her support appears to be what was the standout factor here. Thank you for allowing us to help you!

- Leo

Chriss
Chriss

You are welcome. Thanks.

smooth and painless

published

just switched to nbn satellite working within 15minuite of dish being fitted on roof friendly tech installed cleaned up after themselves overall a great experience. So far service has being smooth and no drop outs. iiNet help desk provided all the info required with no fuss.

Transparency
Customer Service
Value for Money
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeCapped Data
See all answers
1 comment
iiNet
Customer ServiceiiNet

This is awesome to hear, Les! Our sincerest thanks and we're delighted to hear that the install went well with the service working as intended for you.

- Leo

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Rachel

RachelCentral, SA

  • 2 reviews

Minimum speed and overcharged when cancelled

published

Because of financial issues dropped from max to 25. Basically couldn't do banking without timing out. Decided to cancel and use 5g. Gave months notice to be fair. They sent invoice for following months data. Almost impossible to get an answer. After 3 emails they still withdrew from my account.
Now I have a new bill with $100 fee no explanation just a fee. Cancelling has cost money not saved it.

Transparency
Customer Service
Value for Money
Start DateAugust 2017
Adequate Speeds No
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeCapped Data
See all answers
3 comments
iiNet
Customer ServiceiiNet
Rachel
Rachel

No-one has contacted me.

iiNet
Customer ServiceiiNet
Meryl D

Meryl D

  • 2 reviews
  • 1 like

Only option but grateful to have internet

published

Reasonably consistent service
Unable to binge on Netflix due to download restrictions
Speed is ok but not fast
Only option for us due to our location
Would really like more data during peak times

Transparency
Customer Service
Value for Money
Start DateJune 2017
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeCapped Data
See all answers
1 comment
iiNet
Customer ServiceiiNet
Jamie S.

Jamie S.Great Southern, WA

Perfect for small data users

published

Never had an issue with speed or service. They do not have access to the Plus program though so there is only so much data you can get access to.

Transparency
Customer Service
Value for Money
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeCapped Data
See all answers
1 comment
iiNet
Customer ServiceiiNet

Thanks for allowing us to serve you, Jamie! We're thrilled that your connection has been so reliable for you.

- Leo

Tony

TonyIllawarra, NSW

Great Service

published

No dropouts but lower speeds and offered lower pricing as a result. Proactive service in reducing pricing and refund

Transparency
Customer Service
Value for Money
Start DateFebruary 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
iiNet
Customer ServiceiiNet

Very good service

published

Reliable service. Very good, available tech. Support. Problems while few always addressed promptly. Good to be able to talk with a competent technician. Cost competitive but iinet will need to keep costs down for me to retain their service.

Customer Service
Value for Money
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeCapped Data
See all answers
1 comment
iiNet
Customer ServiceiiNet

The reviewer stated that an incentive was offered for this review

Gavin smith

Gavin smith South East Queensland, QLD

This is great. All I need

published

Connection very reliable..no dropouts ..only thing that I don’t like is international roaming , very hard to contact iiNet to extend $$$ amount if needed, I had big problems while in the UAE in 2019.

Transparency
Customer Service
Value for Money
Start DateSeptember 2015
Adequate Speeds Yes
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeCapped Data
See all answers
1 comment
iiNet
Customer ServiceiiNet

Thanks for the kind words and feedback, Gavin!

- Leo

Internet Service Providers

Find out how iiNet NBN Satellite (Sky Muster) NBN 25 (Standard) compares to other Internet Service Providers

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Vonny

Vonny

  • 6 reviews
  • 2 likes

Perfection

published

Connection was fast we were up and running with in hours of installation, have had no issues with dropouts to date, we had one problem which was was resolved in minutes by a very helpful customer service lady. Could not ask for anything more

Customer Service
Value for Money
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type24-month contract
See all answers
1 comment
iiNet
Customer ServiceiiNet

Vonny, we're thrilled to bits to hear this, as this is the ideal experience that we want for all of our customers, so thank you for bringing this to us!

- Leo

Tony Marshall

Tony MarshallIllawarra, NSW

Keep charging me after two emails confirming my contract period had expired and I have changed providers

published

Very happy to leave. Original sales pitch forgot to mention that 190GB of the 250 plan was only suitable for marsupials. Can only use between 1.00am and 5.00 am. 60GB for a CAD design business was nowhere near enough in working hours. Hefty opt out penalty.
Touched it out to the end of the contract period.
Sent two emails confirming my switch, new provider took over with a much more suitable plan for my business. Iinet is still debiting my account with no response to my emails.
Beware! Be Warned!

Tony.

Transparency
Customer Service
Value for Money
Start DateNovember 2017
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type24-month contract
Data TypeCapped Data
See all answers
4 comments
iiNet
Customer ServiceiiNet
Tony Marshall
Tony Marshall
Tony Marshall
Tony Marshall

I sent you all my details with billing and account info three weeks ago,

Eddy

EddyCentral Queensland, QLD

  • 2 reviews

Skymuster top speeds

published

Sorry to have to leave. Never had a problem. Any queries quickly answered. Invoicing regular with no problems. Speeds usually between 25.2 and 19.6meg. Will reconnect with iInet when I return.

Transparency
Customer Service
Value for Money
Adequate Speeds Yes
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeCapped Data
See all answers
1 comment
iiNet
Customer ServiceiiNet
Doug Perks

Doug PerksLaunceston, TAS

20 years of good service

published

We have over 20 years with iinet/netspace. A few teething problems with NBN to start with but service has been excellent. Most issues are dealt with very efficiently. No complaints. Would recommend

Transparency
Customer Service
Value for Money
Start DateOctober 1997
Adequate Speeds Yes
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
iiNet
Customer ServiceiiNet

Happy two decades, Doug! Thanks so much for being such an extensive and loyal customer of ours over the years and for all your support! - Tal

Penny

PennyPerth, WA

  • 2 reviews

friendly easy to hear help

published

I spoke with an assistant who spoke well and clearly, easy to understand, he patiently walked me through my issue which was resolved on the spot. Us older users have trouble hearing, so it was a pleasure to speak with him.

Transparency
Customer Service
Value for Money
Standalone or BundledStandalone
Data TypeCapped Data
See all answers
1 comment
iiNet
Customer ServiceiiNet

Penny, its a pleasure to have you with us and to hear from you! Thank you so much for your kind words and praise.

- Leo

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