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iiNet Ultra Broadband
Excellent Broadband Service
Fast upload and download speeds. IiNet has excellent customer service. Friendly, patient and helpful support staff. Have always been able to resolve issues. Reliable cable broadband service with infrequent disruptions. Very happy indeed
1 comment
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Terrible customer service
I would not recommend iinett . They are awful to deal with . My issue was not resolved they took money out of my account when they were not supposed too I feel they ripped me off . Terrible service . Horrible to deal with on the phone every time I would call . Would not recommend to anyone !
1 comment
Customer ServiceiiNet
Hi Bek,
Sorry to hear that. We'd be keen to help get this looked into and addressed by members of our team. Did you have a related task reference or invoice number we could use to look into this from our end and help out?... Read more
- TalSimilar opinion? Write a review on ProductReview.com.au!
RobSouthwest, VIC
No fuss fast, reliable service
Having used both ADSL 2 and Mobile Broadband in the past, with a previous provider, our iinet service is much faster and far more reliable. On 2 occasions (in the last 4+ years) when we experienced problems where we needed to call Technical Support, we got just that, "support" with a prompt fix.
1 comment
Customer ServiceiiNet
This is exactly what we want for you, Rob. As fast, reliable service with support when you need it. Thanks for allowing us to provide this for you!
- Leo
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Modem hasnt even left the warehouse!!
I signed up with iinet recently for cable broadband in geelong and the modem has not left the warehouse, i havent received my tracking number even after i rang and explained the situation, was told it had been sent. Today ive opened my emails to read modem still not dispatched, just want an option for express post and tracking number provided. Sick of waiting and hearing nothing. Cable is already connected to the property so setup will be easy once modem is received.
2 comments
Customer ServiceiiNet
Hi Flanna,
Thanks for getting in touch! We can help with finding out where your hardware is, as we do want you online as quickly as possible.... Read more
Please feel free to reply here with a reference (task) or invoice number, so we can locate your account and have our team jump in to lend a hand. You're also welcome to make contact via our Social Media e-mail address: iiOnline@iinet.net.au with your details and mentioning your review here. Either way, we know that we can help sort this out, so we hope to hear from you soon. - LeoRef: 342042268
I finally received an e-mail saying its been posted and i should receive it in 2-5 business days and as its Friday today, that wont be until midweek next week. Now ill have to go to a ... Read more
local library to get work done, i cant comprehend why when the order was processed on Tuesday morning, it has taken 4 days to post something from your warehouse.Similar opinion? Write a review on ProductReview.com.au!
Joseph Spano
- 2 reviews
This is my life line
At first I had minor operational issues with my gateway modem, I contacted Iinet they remedied my problem with efficiency and they helped me in an efficient way and made me feel that I was a very important person to them
1 comment
Customer ServiceiiNet
Glad to hear that the initial modem issues were resolved quickly, Joseph!
Thanks for taking the time to provide your feedback, and please don't hesitate to get in touch if there's ever anything furth... Read more
er that we might be able to assist you with and we'll be happy to help!Similar opinion? Write a review on ProductReview.com.au!
BrenSouthwest, VIC
- 4 reviews
Fast, reliable internet! No, it's not the NBN, it's iiNet cable!
I was dreading the end of my ADSL connection (with Optus), enforced by the introduction of the NBN, but I knew I had to do something before July 2019, when the ADSL would be switched off. I had heard so many bad things about the NBN and was not looking forward to dealing with its unreliability. As luck would have it, a brochure arrived in my letterbox in May, stating that cable internet was available in my area, from iiNet. I connected and instantly found the download and upload speeds much, much faster than the ADSL, day and night, with no dro...Read more
pouts. Best of all, I was informed I did not have to connect to the NBN. Hooray! I haven't had any problems with my service (6 months now) and it has been super-fast day and night. Steaming Netflix is fantastic too, with no lags. IF iiNet's cable service is available in your neighborhood, GET IT!!1 comment
Customer ServiceiiNet
Hi Bren, thanks for taking the time to provide your feedback!
It's great to hear that you're enjoying your Cable service with us, and hope that you'll continue to do so for a long time to come.... Read more
Please let us know if there's ever anything we can assist you with and our team will be happy to help! - ChrisSimilar opinion? Write a review on ProductReview.com.au!
Michael R.Southwest, VIC
Highly recommended, you won't be disappointed
Always reliable, if there is an outage it's identified and resolved asap, amazing service and speeds, well done iinet. Keep up the great work. Anyone considering joining toy thousands of iinet customers, you will not be disappointed
1 comment
Customer ServiceiiNet
Michael, thanks so much and thank you for the recommendation - we're thrilled to bits!
- Leo
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HarryCentral Highlands and Goldfields, VIC
blisteringly fast at an affordable price
I recently upgraded to the ultrafast broadband that iiNet advertise on television (the guy with the jet pack) it advertises a speed a typical speed of around 200mbs ,I thought if I get close to a speed like that I will be happy, I mean its a lot faster than the government nation building NBN speeds that are advertised everywhere, well you can imagine how happy I am when I am consistently getting speeds close to 500mbs sometimes 550mbs yes you did read that correctly, I'm paying $79.99 for an advertised speed of 200mbs and I'm getting 50mbs I ...Read more
tell my friends and they come over to watch this alleged ping speed and they sit there with their mouths open staring in amazement, what more needs to be said except thanks iiNet, and their customer service team is amazing no waiting on the line listening to bad music hoping for an answer I get an operator that is friendly< patient and actually happy to help me with whatever my concern is,so thanks iiNet1 comment
Customer ServiceiiNet
Harry, we're absolutely thrilled to hear this!
We are extremely proud of our Ultra Broadband Cable network and to hear of your awesome experience is... well, awesome!... Read more
Thank you so much for choosing us! - LeoSimilar opinion? Write a review on ProductReview.com.au!
Dean W.Southwest, VIC
- Verified customer
Quick and easy
Im not up to date with wifi tech but it runs all phones, computers, laptops, iPads and Netflix quick as, never had a drama would recommend in geelong for sure.
1 comment
Customer ServiceiiNet
Thanks so much, Dean! We're delighted to hear this!
- Leo
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JoeyPerth
- 2 reviews
Cant wait to move back to Telstra
. Read the fine print. No lock in contracts but to change providers you pay for the expensive modem.
. NBN- iv never had slower speed and slows down to granny speed at night
. If you dont pay bill on time you get a SUSPENSION txt and your services will be blocked. Very insulting....god forbid if you are on holidays & dont see
the bill come in.
. Over all not impressed.
1 comment
Customer ServiceiiNet
Hello, Joey. Thank you for your feedback.
We'd like to address your concerns and have our team look into the issues you're experiencing with your service. ... Read more
Please feel free to E-Mail your details through to iiOnline@iinet.net.au and we can take a look at your connection and work towards getting your connection up to speed. - ChrisSimilar opinion? Write a review on ProductReview.com.au!
LynWestern Australia
Excellent Service
Our service is very reliable - very rarely do we have a drop out. I had a problem when I moved my modem and couldn't get it to re boot. So I called the support team and they got me up and running in a short while. I have only ever had wonderful service at iinet
Thanks again Support Team.
1 comment
Customer ServiceiiNet
Thanks so much, Lyn! We're just happy to be there to lend a hand when you need us.
- Leo
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Committed Coffee DrinkerCanberra Central 2602, ACT
- 2 reviews
- 1 like
Love it very rare to have any problems
I Rarely have any dropouts.
When I have had to contact iinet their responses are helpful and immediate.
Iinet customer service staff have explained to me how to manage my systems if there is a connection problem, avoiding the need for me to call iinet.
2 comments
Customer ServiceiiNet
That's the sort of thing we love to hear, CCD! Thanks a lot for getting back to us here and for making use of our dedicated support team if and when you needed it :) - Tal
My pleasure
June Kirk
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Cam E.Southwest, VIC
Used to be the best internet in Australia, now it's borderline useless.
Constant drop outs, terrible lag spikes up to 999ms Ping during online video game play, making it literally unplayable. Youtube will buffer for ages. Garbage and cheap supplied modem router. Terrible customer service.
1 comment
Customer ServiceiiNet
Hi Cam,
Thanks for taking the time to leave your review.... Read more
We're committed to ensuring that you have the absolute best possible connection available so we're keen to step in and arrange assistance to have this resolved. Please feel free to reply here with a task or reference number and we'll have our team get in touch. Alternatively, we'd love to hear from you via iiOnline@iinet.net.au, so we can lend a hand. Please also remember that you do have access to our Complaint Handling Policy (https://iihelp.iinet.net.au/Complaint_Handling_Policy) and we're always happy to help leverage this in your favour to achieve the best outcome possible. No matter what option you choose, we look forward to hearing from you. - LeoSimilar opinion? Write a review on ProductReview.com.au!
MikeT
- 2 reviews
- 1 like
Happy Customer
I have been with IINET and /or its predecessors for over 10 years. The reliability of the service has been very good over that time. My only complaint is that when it becomes necessary to contact the company for an upgrade or other need, the people answering the phone have a very limited knowledge of what is happening. It seems that they have a very limited ability to fix problems - often necessitating the intervention of a senior management person.
1 comment
Customer ServiceiiNet
Hi MikeT,
Thanks for your wonderful comments and considered feedback. We're always looking to improve, so this will only help us get better. Cheers!... Read more
- LeoSimilar opinion? Write a review on ProductReview.com.au!
Gary ParkerAustralian Capital Territory
- 3 reviews
Happy with the Service
We have been very satisfied with the service received for the Broadband product as well as the support offered by the company. It allows us to achieve whatever we need from internet access.
1 comment
Customer ServiceiiNet
Gary, this is what we really want for our customers - the ability to achieve what they need from their connections. Thank you for allowing us to serve you!
- Leo
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Thank you
I have found Iinet to be very helpful when I have called them recently. I have had dropouts recently but they seem to have fixed that now.
They were also very cutrious
1 comment
Customer ServiceiiNet
Thanks a lot for your review and appreciation, kaci! We love to hear that the team were especially helpful and kind in their assistance during your contact to get those dropouts fixed up. - Tal
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NaysanSouth East Queensland, QLD
I should never have signed up with iiNet!
I went with iinet because I was told I could get it all done within 5 business days. It's now been 2 weeks and I still have not been able to get them to connect my internet. (I'm actually on hold with them now) and every time I call, I get ping-ponged around and it's actually becoming a joke. Would like to cancel but they've already taken my money...
5 comments
Customer ServiceiiNet
Hi Naysan,
Thanks for leaving your review as we know that we can help!... Read more
We do our best to connect services quickly as possible, so we're keen to see what the delay is here. If you can, please reply with a reference, invoice or order number. We'll use this to locate your service and have our team get in touch to update you on why this is taking so long. Please also remember that you always have access to our Complaint Handling Policy: https://iihelp.iinet.net.au/Complaint_Handling_Policy This includes the ability to escalate right up our chain of command, to our Customer Relations team, if need be. We're keen to help resolve this for you, so we look forward to hearing from you soon! - LeoThanks for the message, but I'm really tired of chasing this up and being on hold etc. Many of us are busy and can't keep going back and forth like this. I've already provided ample information numero... Read more
us times and really don't want to keep going round and round with this. Please just sort it out ASAP and stop throwing the ball back into my court.Customer ServiceiiNet
Hey Naysan,
We'd love to have this resolved for you! ... Read more
If you happen to have an order number, reference number or similar, simply reply with is here and we'll jump in to help, so we can have this sorted out, as we'd love to have you online with us as soon as possible. - LeoSimilar opinion? Write a review on ProductReview.com.au!
LenSouth East Queensland, QLD
Every day living
Prior to becoming an iinet customer we were with Telstra, every week we had problems with the internet dropping out and sometimes we were with the internet for several weeks. When we contacted them they would take us through the same process testing our computer and going through all the checks. This went on for years. They blamed everything but themselves. Since we changed over to iinet we have had only one very shot drop-out which was rectified by the techs very quickly. I have found iinet to be so easy to deal with, we have 2 mobile plans an...Read more
d our home phone and internet with them. We have very good internet speed and no buffering when watching through Netflix even when we have our grandchildren all who have iPad connected to our plan. I can not recommend them highly enough.1 comment
Customer ServiceiiNet
Hi Len,
We're over the moon to hear that your service has been performing well since making the switch, thank you for taking the time to share your experience. We're also stoked to hear that your ser... Read more
vice fits both your day to day needs and the needs of the grandkids when they stop by. Thank you!Similar opinion? Write a review on ProductReview.com.au!
HenrySouthwest, VIC
- Verified customer
Extremely happy with my connection and speed
I have had two previous providers. Both promised speeds of 20mbs. I never got this speed and when i complained I go various excuses, including being more than 5Km from Exchange, aluminium cable to my home and not coppers. Ten years ago I jointed nCable, now iiNet, and enjoy upto 260mbs. Will never go to NBN, friends get max of 25mbs with their NBN. My wife watches overseas TV programs and reception is perfect and does not affects other using the internet at home at the same time.
If I do have connection problems it usually was due to modem, which was replaced immediately free of charge
1 comment
Customer ServiceiiNet
We're over the moon to hear that you've been enjoying our Ultra Cable service, Henry! Thank you for taking the time to share your experience. We're stoked to hear that the team were able to sort out a... Read more
new modem to iron out any creases and please don't hesitate to give us a shout if there's anything else we can help out with! Cheers - JoshySimilar opinion? Write a review on ProductReview.com.au!
Jeff T.Southwest, VIC
cable is stable and so much quicker.
Over 4 years now this connection has been at 99 percent great with only 1 or 2 major problems.
Ultra Broadband has been the fastest network connection to date blitzing nbn mix of connections.
All up fantastic.
1 comment
Customer ServiceiiNet
We're wrapped to hear that you've been enjoying your Ultra Cable service, Jeff, thank you for taking the time to leave a review and for choosing us over the past 4 years.
- Joshy
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Customer ServiceiiNet
Great to hear, Gwish! We're delighted to have been able to help!
- Leo