great speed and alot cheaper than the NBN. Love it.
Speed is consistantly over 100MB/s down and 32 MB/s upload, Most times well over 200/40 down and up. recently added the voip phone service (was included but didn't want it till now) help on phone was equal to any other I have recieved from either OPTUS or Telstra, and was better in their explanations.
speed complaint withdrawn due to faulty supplied ethernet cable from tplink modem, tried a new one i had and it worked well. The 5G is still a problem though, will not give internet access despite being connected.
it is better than all the other services
we have had no problem with iiNet there service has been great , very happy with them any problem they will help you i can ring them if i need help
Very reliable service, with more than adequate performance for our household.
We have been customers on this service for over 17 years, dating back to the era of Transact, and have never had any reason for complaint.
The system has been very reliable and the service that we pay for (Ultra Broadband VDSL2) provides more speed than we ever need.
Cannot remember the last time we required technical support.
We remain a VERY satisfied customer.
I have been with iinet for 5 years and this week my modem died. I called iinet to obtain the required passwords to install the new modem and the problem was resolved within 3 minutes - truly brilliant service.
Excellent service and reliability.
Have been with iiNet for over a year now and I’m very happy with the service. Reliability is a key factor in my choice of ISP and to date I can only remember a couple of minor outages. The connection is stable and my monthly fee very competitive in comparison. Their help desk is great. Average download speed on 5GHz is around 270Mbps and upload 49Mbps but varies depending on the time of the day. Average on 2.4Ghz is 110Mbps and 30Mbps.
In a busy area can be slow but there is a pandemic on and everybody watching Netflix.
Connection procedure was seamless. No drop outs. But it's slow at times. It's FTTB. I know....not FTTP but we only have the Australian Liberals to thank for that cheapening of our NBN giving us a service that was always going to be 2nd and 3rd class as opposed to something world class like Korea's! Cheers Mr Abbott you swine! So iiNet do their best and I recommend it. The slows are probably due to so many people being online during the Covid 19 pandemic so they are not to blame for that.
Good value, reliable, fast connection
I’ve been using the cable broadband for a few years. It reliably delivers 200Mbs spends all day. As long as this is available I won’t be switching to FTTN NBN.
I've been with Westnet for 13 years. I don't know how long iiNet has been the umbrella for Westnet but I can probably guess by the accents of their representatives. Once all Australian, now South African and Indian. No matter what, all very well versed in the technology and keen to solve problems.
From the beginning I have been impressed by the customer service. Until Covid I rarely had to wait for support for any issue. I've had instances of someone on the line with me for hours until we figured out the problems. Patience is important and pat...ience is what I receive. I have Westnet/iiNet for all of my telephone services. I am very satisfied with all that they offer. I had a major issue with download allowances at the beginning of Covid and it was impossible to get through to anyone to help me. I emailed regularly and rang daily, sometimes having to wait for hours for help but to be fair, Covid was the culprit rather than poor management. It took literally months to get it worked out and at times I wanted to throw the phone mid-conversation but somehow we all managed to find our calm and work through the issue, negotiating a fair solution. I know that you won't find that at Telstra or Optus. I walk away when disrespected and I'm still here. I moved just before Covid and had a few issues getting everything up and running but the people at the other and of the phone zeroed in on what the issues were and all was good. Until then I did not have NBN and was concerned about problems my friends had with their NBN. No probs in my house. Occasional dropouts but I am in the country and think that these are more electrical problems than iiNet probs. Like the fridge stops too... so - it's all good. My home is in a valley, however, and my mobile does not receive calls here. I get messages but not calls hence landline which works perfectly. I have recommended iiNet to all of my friends - and if you take this recommendation, tell them I sent you so we can both get the $50 reward. JK. But not.
Great product, timely support
Installation quick, activation showed issue but delt with rapidly.Then had some dropouts but again fixed rapidly and has stayed fixed.
Recommended for speed, courteous knowledgeable support and good value for money.
Time to upgrade hardware, and great support
I've had one of the original (VDSL) home routers for (8?) years. It's been faultless until the other day. The support tech took me through lots of testing options, over the phone. He even had me try one thing I hadn't thought of. (I'm a retired IT manager.) After much patience, he resolved my issue by agreeing that the router had indeed failed, and ordered me a newer model, free of cost.
Speed not as fast as expected. Okla Speed test - Download 49.83 Mbps Upload 6.45Mbps
The connection is reliable and the speed tests relatively consistant regarding download and upload speeds. I am aware that number of factors come into determining the speed of the connection.. If speed is critical for you , then perhaps you need to investigate further options. If reliability and consistency is important, then I can recommend iiNet Ultra Broadband. If a ISP provider that is helpful, reliable and in my experience ethical I can also recommend iiNet. Though this is new product I have with iiNet I have been a customer for several years.
I have had several home and business internet, telephone and web services with iiNet, for more than 12 years, and the stand-out for me is the service. In the rare cases I've experienced faults, I have always found the support friendly and competent, much better than I experienced with my previous provider.
Actually glad they couldn't connect my service
Worst customer service I have ever dealt with. I understand that maybe some of them are working from home but if they are they need to ensure they have decent phone lines. The last 2 people I spoke to sounded like they were standing in the middle of a freeway. They were impossible to hear. And one hung up on me because i asked which post office to go to after she suggested I just start going to post offices in my area and ask if they have a parcel for me.
I signed up, hopeful I would get cable but they cant for whatever reason and that's fine ...but then they still sent me out the modem by their own admission in error. Now its just been a never ending battle to try and return it to them and not be charged. Took 2 weeks to get the return bag and now I've been at home for 4 days waiting for startrack to show up. I rang iinet to see if there was some way they could escalate it with star track and she just kept offering me another return bag. I should have realised when she asked my date of birth, I said 88 as the year and she asked me which 88 that was. Now I'm stuck trying to return a modem they sent to me in error and now want me to pay for when I have been trying to get it back to them but noone will help. Seriously I would have been better off driving it to iinet and throwing it at them myself. If this is how bad customer service is to sign up I'm very glad I couldn't get cable service with them because 12 months of this would drive me crazy.
We have been with inset for 14+ years and cannot fault the service, reliable, fast and if any problems arise which is not often they are resolved quickly. We will continue to use them and highly recommend them to anyone who is looking for a reliable provider.
Need home broadband? - You won’t do better than iiNet.
Since the early days of home broadband I have been with iiNet (and its subsidiaries) and have experienced virtually trouble free service. Contrary to NBN claiming that the iiNet VDSL2 network in Canberra would be disconnected, this is not the case with iiNet customers assured that they will continue to receive better value and performance with their Ultra Broadband VDSL2+ delivering typical evening speeds of 60+Mbps - some 30% faster than NBN50 plans.
I have been involved with this "Group for nearly 20 years in all of its iterations.
I have never had a real problem.
Any hiccups that I have had have been sorted out by an operator/consultant quickly, efficiently, and politely .
I sing the praises of your service to my friends some of whom are with other services.
iiNet cable broadband is by far the most superior internet Australia has to offer with my speeds up to 360mps the whole family can access all kinds of entertainment all at the same time with no drop outs ever and no loss of connection all at a low price of $39 for the first 12 months and no contract I would certainly recommend this service to anyone a great service in a great country well done iiNet keep up the good work
It is advertised as speed up to 74 Mbps in certain time
...I barely have 50 Mbps in certain time for money I pay for 74 Mbps ($69.99 per month).I was told to be happy what I have. Recent enquires only confirmed that. I have to stress that I am with iinet and iinet predecessors for over 15 years. Thankyou for asking.
Never Had A Problem
Been with these guys and their predecessor for must be 14 years. Never had a problem. If we had any drop outs I can't remember them. Meets all our broadband demands.
Questions & Answers
Does it work without a landline pug in
Our Ultra Broadband products come in three flavours:
* iiNet Cable (available in the Geelong, Mildura and Ballarat areas of VIC) - no landline is needed.
* VDSL2, available in the ACT. his does require a landline.
* iiNet FTTB, available in selected buildings. This requires a landline as well.
Hope this helps!
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