Every day living
Prior to becoming an iinet customer we were with Telstra, every week we had problems with the internet dropping out and sometimes we were with the internet for several weeks. When we contacted them they would take us through the same process testing our computer and going through all the checks. This went on for years. They blamed everything but themselves. Since we changed over to iinet we have had only one very shot drop-out which was rectified by the techs very quickly. I have found iinet to be so easy to deal with, we have 2 mobile plans an...d our home phone and internet with them. We have very good internet speed and no buffering when watching through Netflix even when we have our grandchildren all who have iPad connected to our plan. I can not recommend them highly enough.
- Verified customer
Extremely happy with my connection and speed
I have had two previous providers. Both promised speeds of 20mbs. I never got this speed and when i complained I go various excuses, including being more than 5Km from Exchange, aluminium cable to my home and not coppers. Ten years ago I jointed nCable, now iiNet, and enjoy upto 260mbs. Will never go to NBN, friends get max of 25mbs with their NBN. My wife watches overseas TV programs and reception is perfect and does not affects other using the internet at home at the same time.
If I do have connection problems it usually was due to modem, which was replaced immediately free of charge
cable is stable and so much quicker.
Over 4 years now this connection has been at 99 percent great with only 1 or 2 major problems.
Ultra Broadband has been the fastest network connection to date blitzing nbn mix of connections.
All up fantastic.
iiNet Best Customer Service 5star x100
My customer service experience with iiNet is by far the top rated customer service I have experienced in any category. The agents are quick, polite, cheerful, accurate, and helpful whether checking slow connections, late payments, extensions, modem interruptions, and NBN faults.
I can’t say enough about every agent I have spoken with which speaks to management and the way employees are treated.
Thank you for your outstanding service.
Fast,, really fast,
The connection is reliable no dropouts , I started out with neighbourhood cable and then it went to transact to iiNet in all of these transitions the customer services have bee faultless there have been a few minor issues over the years eg. failing modems a corroded house connection ,however nothing serious and these were dealt with promptly and professionally
As a long time customer (and I would not be if I were unhappy with the service) a previous comment sums it up
Bloody good / Fair dinkum
- Verified customer
Great People to deal with and FAST Connection.
I've been a customer since 2001 when TransACT first rolled out its Canberra fibre to the node service in 2001. The speed has usually been the fastest available locally and reliability top notch - sure they have the occasional glitch but rarely. On the occasions when I do need to contact them, maybe for something I have done, then problems are resolved quickly.
Have been loyal customer since 2003 signed with TransAct which in-turn was bought out by iinet. Connection very good and any issues that arise are promptly resolved by technical advise consultants. Highly recommend this business.
Bloody GOOD / Fair Dinkum
Over 11 years ago started with Neighbourhood Cable, turned into TransAct which turned into IInet. No issues to speak of mostly caused by me.
Always accessible and came to rescue.
serves all our needs perfectly
Our connection is normally very reliable. we had an issue last week with dropouts but it was resolved fairly quickly. The servicemen who came were very courteous and efficient. We have been with iinet for 15 years and a very satified.
I have been dealing with IInet / ozemail for the past 19 years and over this time have never had an issue with this company. All the staff bar 1 was most helpful and I would recommend this company to anyone in the future. I needed to move premises recently and the staff were very supportive and understood my situation and I appreciate the work they did to solve the problem. Refreshing to deal with this company.
Best internet service we've ever experienced!
No dropouts to-date - & no other issues of note. Excellent & immediate customer service! Friendly & efficient phone help whenever we've required it. Plenty of options to suit individual requirements. We're long-time Custer's of 11 years.
Great customer service
I received a prompt answer and wonderful prompt personable service from a rep that I could immediately relate too for a positive solution. Extremely satisfied customer - Eleven out of Ten.
I’ve been very happy with the service to date. I’m particularly pleased that earlier waiting times for technical support seem to have shortened considerably and the call back service also works well.
Cant say I have been pleased since I had to switch to broadband,so many issues.
Have had some issues and without internet for up to 5 days on 3 occassions in last few months..Also has faulty modem which has not helped..That has now been replaced
Three services plan works great for me
Have a plan for land line mobile satellite broadband.Good coverage except for bad weather lose picture with satellite,back up services has been great for all services and the prices are very competitive.
Top line service quality for sure.
I have been with iinet for a lot of years and the one thing I have absolutely been able to rely on, is the technical staff and service. We all of us, no matter how experienced with computers and the internet we are, can experience issues and problems - and in every case iinet service teams have been deeply knowledgeable, and systematic in solving the problems (which they have in every instance). I really value the nice attitude of the people especially when you are having a major problem! That counts, but in addition, they all had genuinely DEEP knowledge about their product. Wonderful company.
Fantastic No Dropouts So far Great Speed ,morning Noon and night customer relations was great no complaints from me at the moment system is now too fast i now dont have any spare time while downloading
Customer support is always 100% and cannot fault my cable internet connection. No speed or drop out issues unlike the NBN. Any issues I may have had have always been sorted in a timely manner. Highly recommended!
Customer support is terrible! Never respond
Drop outs every night.
Tech support isn’t responding after several calls.
Get informed they will call back. Never do.
Had drop outs for weeks now.
Won’t help me outside business hours Monday to Friday even though it says 24/7 support
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