Excellent Broadband Service
Fast upload and download speeds. IiNet has excellent customer service. Friendly, patient and helpful support staff. Have always been able to resolve issues. Reliable cable broadband service with infrequent disruptions. Very happy indeed
Terrible customer service
I would not recommend iinett . They are awful to deal with . My issue was not resolved they took money out of my account when they were not supposed too I feel they ripped me off . Terrible service . Horrible to deal with on the phone every time I would call . Would not recommend to anyone !
No fuss fast, reliable service
Having used both ADSL 2 and Mobile Broadband in the past, with a previous provider, our iinet service is much faster and far more reliable. On 2 occasions (in the last 4+ years) when we experienced problems where we needed to call Technical Support, we got just that, "support" with a prompt fix.
Modem hasnt even left the warehouse!!
I signed up with iinet recently for cable broadband in geelong and the modem has not left the warehouse, i havent received my tracking number even after i rang and explained the situation, was told it had been sent. Today ive opened my emails to read modem still not dispatched, just want an option for express post and tracking number provided. Sick of waiting and hearing nothing. Cable is already connected to the property so setup will be easy once modem is received.
This is my life line
At first I had minor operational issues with my gateway modem, I contacted Iinet they remedied my problem with efficiency and they helped me in an efficient way and made me feel that I was a very important person to them
Fast, reliable internet! No, it's not the NBN, it's iiNet cable!
I was dreading the end of my ADSL connection (with Optus), enforced by the introduction of the NBN, but I knew I had to do something before July 2019, when the ADSL would be switched off. I had heard so many bad things about the NBN and was not looking forward to dealing with its unreliability. As luck would have it, a brochure arrived in my letterbox in May, stating that cable internet was available in my area, from iiNet. I connected and instantly found the download and upload speeds much, much faster than the ADSL, day and night, with no dro...pouts. Best of all, I was informed I did not have to connect to the NBN. Hooray! I haven't had any problems with my service (6 months now) and it has been super-fast day and night. Steaming Netflix is fantastic too, with no lags. IF iiNet's cable service is available in your neighborhood, GET IT!!
Highly recommended, you won't be disappointed
Always reliable, if there is an outage it's identified and resolved asap, amazing service and speeds, well done iinet. Keep up the great work. Anyone considering joining toy thousands of iinet customers, you will not be disappointed
blisteringly fast at an affordable price
I recently upgraded to the ultrafast broadband that iiNet advertise on television (the guy with the jet pack) it advertises a speed a typical speed of around 200mbs ,I thought if I get close to a speed like that I will be happy, I mean its a lot faster than the government nation building NBN speeds that are advertised everywhere, well you can imagine how happy I am when I am consistently getting speeds close to 500mbs sometimes 550mbs yes you did read that correctly, I'm paying $79.99 for an advertised speed of 200mbs and I'm getting 50mbs I ...tell my friends and they come over to watch this alleged ping speed and they sit there with their mouths open staring in amazement, what more needs to be said except thanks iiNet, and their customer service team is amazing no waiting on the line listening to bad music hoping for an answer I get an operator that is friendly< patient and actually happy to help me with whatever my concern is,so thanks iiNet
- Verified customer
Quick and easy
Im not up to date with wifi tech but it runs all phones, computers, laptops, iPads and Netflix quick as, never had a drama would recommend in geelong for sure.
Cant wait to move back to Telstra
. Read the fine print. No lock in contracts but to change providers you pay for the expensive modem.
. NBN- iv never had slower speed and slows down to granny speed at night
. If you dont pay bill on time you get a SUSPENSION txt and your services will be blocked. Very insulting....god forbid if you are on holidays & dont see
the bill come in.
. Over all not impressed.
Our service is very reliable - very rarely do we have a drop out. I had a problem when I moved my modem and couldn't get it to re boot. So I called the support team and they got me up and running in a short while. I have only ever had wonderful service at iinet
Thanks again Support Team.
Love it very rare to have any problems
I Rarely have any dropouts.
When I have had to contact iinet their responses are helpful and immediate.
Iinet customer service staff have explained to me how to manage my systems if there is a connection problem, avoiding the need for me to call iinet.
Used to be the best internet in Australia, now it's borderline useless.
Constant drop outs, terrible lag spikes up to 999ms Ping during online video game play, making it literally unplayable. Youtube will buffer for ages. Garbage and cheap supplied modem router. Terrible customer service.
I have been with IINET and /or its predecessors for over 10 years. The reliability of the service has been very good over that time. My only complaint is that when it becomes necessary to contact the company for an upgrade or other need, the people answering the phone have a very limited knowledge of what is happening. It seems that they have a very limited ability to fix problems - often necessitating the intervention of a senior management person.
Happy with the Service
We have been very satisfied with the service received for the Broadband product as well as the support offered by the company. It allows us to achieve whatever we need from internet access.
I have found Iinet to be very helpful when I have called them recently. I have had dropouts recently but they seem to have fixed that now.
They were also very cutrious
I should never have signed up with iiNet!
I went with iinet because I was told I could get it all done within 5 business days. It's now been 2 weeks and I still have not been able to get them to connect my internet. (I'm actually on hold with them now) and every time I call, I get ping-ponged around and it's actually becoming a joke. Would like to cancel but they've already taken my money...
Every day living
Prior to becoming an iinet customer we were with Telstra, every week we had problems with the internet dropping out and sometimes we were with the internet for several weeks. When we contacted them they would take us through the same process testing our computer and going through all the checks. This went on for years. They blamed everything but themselves. Since we changed over to iinet we have had only one very shot drop-out which was rectified by the techs very quickly. I have found iinet to be so easy to deal with, we have 2 mobile plans an...d our home phone and internet with them. We have very good internet speed and no buffering when watching through Netflix even when we have our grandchildren all who have iPad connected to our plan. I can not recommend them highly enough.
- Verified customer
Extremely happy with my connection and speed
I have had two previous providers. Both promised speeds of 20mbs. I never got this speed and when i complained I go various excuses, including being more than 5Km from Exchange, aluminium cable to my home and not coppers. Ten years ago I jointed nCable, now iiNet, and enjoy upto 260mbs. Will never go to NBN, friends get max of 25mbs with their NBN. My wife watches overseas TV programs and reception is perfect and does not affects other using the internet at home at the same time.
If I do have connection problems it usually was due to modem, which was replaced immediately free of charge
cable is stable and so much quicker.
Over 4 years now this connection has been at 99 percent great with only 1 or 2 major problems.
Ultra Broadband has been the fastest network connection to date blitzing nbn mix of connections.
All up fantastic.
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