Meets all of our needs
Our connection is very reliable, and we rarely have any dropouts - we rest the modem and then it is all good, anytime I have had to Phone the client Support officers have been very helpful and fixed any issues on first contact.
Great cable AND customer service
I'll certainly be keeping my cable ... NOT connecting to NBN!!!
No need to convert to a slower service. (still got original Ncable service)
Negligible dropouts in 15 years, always helpful Customer service.
Currently on hold 2+ hours to iinet after cable router started smoking
Came home to no internet. Rang iinet. Told more than 1 hour wait, save spot in queue. 1 hour later, I get a call, but because my fault is Cable, I need to speak to a 'special' team. As I write this, I've been listening to hold music for 1 hour and 11 minutes. What's so special about cable? Why can't the first guy I speak to fix the issue? Reconsidering iinet Geelong Cable after this, with all the new NBN in the area. Now I'll be paying for cable I can't use until they answer their phone. The modem was new in September 2017 and tonight it had sp...arks and smoke coming out of it. Better not charge for replacement or I'll take my business elsewhere. If anyone is reading this, I'm customer number 225030646 and still on hold. EDIT: Down to 1 star because the replacement modem won't connect.
Recovery from a catastrophic failure
The ACT recently experienced horrendous storm and hail damage which, I believe, effectively caused the total loss of our VDSL2 services. After a short, frustrating delay, we effected comms with iinet and within 24 hours, internet and email functions were back but we were still deficient on VOIP and streaming TV services. In a couple of days, with many hours on a phone with patient and efficient agents in South Africa, all services were successfully restored. As an old (very old!) communications engineer, I am overawed at the technology provision and cooperation of the service providers in this complex digital age.
Speed speed speed And reliability
ultra Broadband is the best option if you can get it. Been on it for a lot of years and can't see the point of going to anything else. The speeds you get are fantastic. The amount of times it drops out can be counted on one hand. Value for money with speed and the amount of available downloads can not see any thing that comes close.
Fast, reliable internet and Fetch TV
Fast internet, next to no drop outs, brilliant connection, great customer service center, fast response to queries. Moving from foxtel was the best decision. Great pricing for internet and fetch tv channels. Thank you.
My internet connection is still not activated
I have decided to go with iinet as I was advised by a friend of mine and I start to regret my choice.
I have already contacted the help line 3 times since I received my modem. Each time, I am being told that some emails has been sent to me and someone will be in contact with me soon. I am still waiting as I have never been contacted by anyone from iinet yet. I was asked to be patient otherwise I have the option to cancel my order. I believe that I have been patient enough and I would like to have my internet connection working but it is showing...
So Far so Good
Was told it was Plug and Play and it did just that. Four minutes after switching it on it connected with no issues. I changed SSIDs, WiFi passwords and signed into VOIP via the Wizard. All went well. Speed Test 73 down and 24 up on 5Ghz band. Currently on VDSL2.
Prompt service repair
Our service was experiencing irregular internet dropouts which I reported via the iiNet toolbox website. Within 2 days an iiNet representative called & upgraded the firmware in the modem testing the service ensuring the problem was solved.
I have been with iinet cable broadband for almost 3 years and I find that they are very reliable and don't have any dropouts. I have very few problems with it and any problems I may have are solved promptly. The helpline responds quickly and the people there are very friendly, knowledgeable and helpful. If there are some technical issues beyond them, they will send out a technician as soon as possible. I am very satisfied with their service and can recommend iinet to anyone.
Many years of satisfaction!!
I have been an iiNet Broadband customer for many years. Whenever there has been a problem with my connection, modem, etc., I have found the technical team at iiNet to be responsive, fast and extremely knowledgeable. Issues have been resolved quickly over the phone and if the waiting time is lengthy, which it rarely is, a callback has been prompt. I highly recommend them for Broadband and mobile service!
Iinet simply the best.
Iinet offers the best customer care and service by far .. and with their call back service no hanging on the phone!!!! No problems connecting, consistently great speed as advertised. Best of all is knowing that if I ever have a problem I have insurance .. I'll be immediately looked after by informed staff. As a long term customer I highly recommend iinet. Unsolicited and delighted that its all true.
IINET have been the best internet and telephony supplier for our needs by far
We have been with IINET for many years and have nothing but fantastic service throughout the entire time. On the rare occasion where we have had an issue, INET's service team have been able to resolve the matter quickly, effectively and professionally
Excellent Broadband Service
Fast upload and download speeds. IiNet has excellent customer service. Friendly, patient and helpful support staff. Have always been able to resolve issues. Reliable cable broadband service with infrequent disruptions. Very happy indeed
Terrible customer service
I would not recommend iinett . They are awful to deal with . My issue was not resolved they took money out of my account when they were not supposed too I feel they ripped me off . Terrible service . Horrible to deal with on the phone every time I would call . Would not recommend to anyone !
No fuss fast, reliable service
Having used both ADSL 2 and Mobile Broadband in the past, with a previous provider, our iinet service is much faster and far more reliable. On 2 occasions (in the last 4+ years) when we experienced problems where we needed to call Technical Support, we got just that, "support" with a prompt fix.
Modem hasnt even left the warehouse!!
I signed up with iinet recently for cable broadband in geelong and the modem has not left the warehouse, i havent received my tracking number even after i rang and explained the situation, was told it had been sent. Today ive opened my emails to read modem still not dispatched, just want an option for express post and tracking number provided. Sick of waiting and hearing nothing. Cable is already connected to the property so setup will be easy once modem is received.
This is my life line
At first I had minor operational issues with my gateway modem, I contacted Iinet they remedied my problem with efficiency and they helped me in an efficient way and made me feel that I was a very important person to them
Fast, reliable internet! No, it's not the NBN, it's iiNet cable!
I was dreading the end of my ADSL connection (with Optus), enforced by the introduction of the NBN, but I knew I had to do something before July 2019, when the ADSL would be switched off. I had heard so many bad things about the NBN and was not looking forward to dealing with its unreliability. As luck would have it, a brochure arrived in my letterbox in May, stating that cable internet was available in my area, from iiNet. I connected and instantly found the download and upload speeds much, much faster than the ADSL, day and night, with no dro...pouts. Best of all, I was informed I did not have to connect to the NBN. Hooray! I haven't had any problems with my service (6 months now) and it has been super-fast day and night. Steaming Netflix is fantastic too, with no lags. IF iiNet's cable service is available in your neighborhood, GET IT!!
Highly recommended, you won't be disappointed
Always reliable, if there is an outage it's identified and resolved asap, amazing service and speeds, well done iinet. Keep up the great work. Anyone considering joining toy thousands of iinet customers, you will not be disappointed
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