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IKEA ACT, Canberra

IKEA ACT, Canberra

1.3 from 27 reviews · View Statistics

Reviews

1.3

27 reviews
5
(0)
4
(2)
3
(0)
2
(1)
1
(24)
  • Product Quality
    1.8 (4)
  • Return Claim MadeYes (0) · No (3)
  • Warranty Claim MadeYes (1) · No (3)
  • Product Appearance As advertised (3) · Not as advertised (0)
  • Customer Service
    3.3 (4)
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Grace R.

Grace R.Canberra 2600, ACT

Very unhappy with my purchase.

published

Unfortunately, I purchased a the LINNMON / ADILS desk for university study. Whilst the desk was relatively easy to assemble, I am very unhappy with this product. The slightest movements make the desk shake and is quite distracting. I have tried many times adjusting the height of the legs to fix this issue but it continuous. I would not recommend this product.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationACT
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Darrio K.

Darrio K.Kaleen 2617, ACT

Assembly service unreliable

published

Ikea's Assembler no showed twice and was at another install the morning he was supposed to be installing my wardrobe. Called and tried to return the product and was told I will be charged for the delivery and pickup.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationCanberra
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Claustrophobic

published

Trekking through 400 kilometres of cramped, store pathway isn't my idea of a good shopping experience. I felt like I was lost in a maze, with little chance of survival. I thought I was never going to reach the end. If you do visit, take food, water and a swag; and three weeks annual leave.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationACT
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birdseye

birdseye

  • 9 reviews
  • 21 likes

Is the 25 year kitchen warranty indeed fake?

published

Saved for 7 years. Waited 3 months, yes that's right, (ENDLESS phone calls instigated by us, case number changed 3 times) to finally get an inspection and be told it was our fault that a practicaly brand new sunbeam slow cooker (on feet) had caused the massive crack through our $3000+ benchtop and it's not covered under warranty. Where were we supposed to cook if not in our kitchen, IKEA and Padstone? I hope this helps at least someone. Receipt included.

Product Quality
Customer Service
Incentivised ReviewNo
Warranty Claim MadeYes
Product AppearanceAs advertised
Store LocationAs above
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AGX

AGXCano

  • 2 reviews
  • 3 likes

Don’t put yourself through this!

published
Shop LocationACT, Canberra

Disgraceful

published

Kitchen was meant to be delivered at x day and 15 minutes before delivery time they called to say they where out of stock. So now I have no kitchen as the old one was removed and it’s Christmas in couple of weeks so I have no way to cook Christmas lunch.

Shop LocationACT, Canberra
Francesca

FrancescaCanberra

  • 3 reviews
  • 2 likes

Atrocious delivery and phone service

published

7 November - Waited all day for scheduled delivery - no show; no notification; over an hour on phone before I could get through.

20 November- Again waited all day for scheduled delivery - no show; no notification; can’t get through on phone (now spent total of two hours waiting to talk to someone)

Cannot believe they are so unprofessional.

Shop LocationACT, Canberra
John

JohnCanberra

  • 2 reviews
  • 5 likes

Poor after-sales service and poor systems

published
Shop LocationACT, Canberra
SLowE

SLowECanberra

  • 2 reviews
  • 2 likes

Poor Service on Delivery

published
Shop LocationACT, Canberra
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suzyq

suzyqCanberra

  • 14 reviews
  • 6 likes

A VERY USEFUL PLACE TO BUY IF YOU ARE A GROWN UP WITH COMMON SENSE!

published
Shop LocationACT, Canberra
Simon N

Simon NCanberra

Still waiting delivery - Shocking customer service

published
Shop LocationACT, Canberra
Barbara Hansen

Barbara HansenGippsland, VIC

  • 7 reviews
  • 3 likes

Most terrible Customer service

published
Shop LocationACT, Canberra

Atrocious customer service

published
Shop LocationACT, Canberra

Tearing my hair out waiting for missing kitchen items. It has been 7 weeks since paying for everythi

published

Absolutely appalling situation. In canberra the order was not completely filled for an on-line purchase. It turns out there is no back-ordering system to ensure the missing items are filled. All orders are picked off the shelf and stock is replenished like a supermarket. If your item is not there at the time then you do not get it. I had to periodically check if the item was again on the shelves. I spent two hours trying to contact the help line. I was always cut off after 15 minutes or so with the option to leave my number.
My kitchen is under construction and there is no way I can obtain the missing items and no way of knowing how long it will take for the missing items to return to the shelf. It has been 7 weeks.

Shop LocationACT, Canberra

Delivery service is suck.

published
Shop LocationACT, Canberra
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Mike Talwyn

Mike TalwynCanberra

Money taken, goods not received and no assistance from customer service. (IKEA Canberra)

published
Shop LocationACT, Canberra
Shane P.

Shane P.Canberra

  • 2 reviews
  • 3 likes

Ikea Canberra

published

Didn't get a chance to make a purchase. The staff at Ikea Canberra are not at all helpful. The parking into the store is terrible with the entry hardly big enough for 2 SUVs to get through. Glad I didn't spend any cash here. Wont be back.

Shop LocationACT, Canberra

Kitchen

published

Purchased kitchen from the store. Purchase was slow but we got there in the end. After $8,500.00 plus I have nearly finished BUT I purchased a timber benchtop the first one split so I purchased another one only to find it is so soft and marks so easily it is without a doubt the worst purchase I have ever made. The kitchen looks great but also chips easily and when you return pieces the staff run.

Shop LocationACT, Canberra
Tropo8

Tropo8AU

  • 2 reviews
  • 2 likes

Kitchen installation in progress - VOXTORP

published
Shop LocationACT, Canberra

Uninformed staff, non existent stock

published

Good pricing that's it! Ordered 3x of wardrobes from IKEA, had to change plans to suit what they had in stock, no problem. Order arrives, missing half the wardrobe doors. Call to ask why, turns out they never put them on the order, why? they no longer sell them and won't transfer from a store that does. So now I'm stuck with all these wardrobes with half a door and no way to fix this and certainly no help offered from IKEA! Asked to speak to a manager and was flat out refused. Thanks to IKEA, will never be back.

Shop LocationACT, Canberra
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CategoryPhysical Shops and Furniture Shops
Type of Furniture OfferedBedroom, Dining, Mattresses, Office and Outdoor
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