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IKEA NSW, Marsden Park

IKEA NSW, Marsden Park

1.6 from 30 reviews

Reviews

1.6

30 reviews
5
(3)
4
(1)
3
(0)
2
(3)
1
(23)
  • Product Quality
    2.3 (3)
  • Return Claim MadeYes (1) · No (5)
  • Warranty Claim MadeYes (0) · No (6)
  • Product Appearance As advertised (0%) · Not as advertised (100%)
  • Customer Service
    1.1 (7)
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Cassandra

CassandraSydney, NSW

  • 8 reviews
  • 6 likes

NOTE BEFORE You leave the retail store RIP your carton OPEN to ensure you have ALL Pieces/tools!!! before you leave!!!

published

very disappointed, were told by staff in person at aisle - yes this office chair is definately One piece with all included, got it home 1 hour drive away to find - no more than one piece just had chair pads and no base or allen key. have waited 3 weeks after raising incident number with their phone team but they seem helpless to assist us (they were suppose to swap over with a full chair and take ours in return. we are now on 4th call, person is now (after 4 calls) booking in a truck driver to come collect and swap. the staff on phones overworked and very busy, very friendly but very busy. so if you are going to buy Ikea have ALL the tools you need to install, check ALL your boxes BEFORE you leave the store to ENSURE its all there.

Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationMarsden Park
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NeverAgain

NeverAgain

  • 3 reviews
  • 4 likes

$2000 order ready to go and nobody wanted to help

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
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Alan

AlanPerth, WA

No idea

published

Wasted two trips to buy a bed, went to buy a bed didn’t have,said you could buy on line went home to buy on line and web site says you have to go in store to buy.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationInnaloo
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Jasna

Jasna

  • 2 reviews
  • 1 like

Card payment only DISAPPOINTMENT

published
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
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Narayana Murty

Narayana MurtySydney, NSW

  • 2 reviews
  • 1 like

Bed Frame, Mattress

published
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationIkea Marsden Park
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Linda

LindaSydney, NSW

Unprofessional customer support team and poor delivery.

published

Spent a few thousands in Ikea due to moving into a new house. Had to call them 3 times to notify that they still have pieces and products missing. The last time I called some rude lady by the name of “Maria” from the customer support team in Nsw (could be a fake name) was so rude and did not try to help rectify my situation. It was like she just wanted to hang up. It was not like a spent a few hundreds, I spent over $5000 and I would at least like my money’s worth in service as well! Poor customer service definitely wont be going back to Ikea ever again! If I could, I would’ve loved to return these products for a refund!

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationMarsden Park
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Sayed M

Sayed M

  • 4 reviews

Terrible delivery service

published

Just cancelled my order because the delivery service is terrible. The deliver guys didn't complete the job and told me that they are not allowed to take the goods on the stairs if there are more than 30 steps. which is ridiculous and i wasn't expecting IKEA to sub contract these unprofessional people for their delivery services
my first and last IKEA purchase

Customer Service
Store LocationMarsden Park
Jodie

Jodie

  • 2 reviews
  • 1 like

Misleading information from customer services

published

Bought a mattress topper used it for couple of days not happy with it, looked at return policy and called customer services to confirm I can return it for refund, they even checked with there manager, take to store purchases from with receipt for refund, drove 30 mins to find I can only exchange for a different topper, not wanting another topper, I asked for a store credit, that was refused. I understand it’s used but to only be able to get another girl me was wrong if I got a store credit I would still be spending money in ikea. Both times I called customer services from my mobile I waiting over 20 mins. Will never shop at ikea again.

Shop LocationNSW, Marsden Park
Eljay47

Eljay47Hobart, TAS

  • 6 reviews
  • 2 likes

Tasmanian Pickup (what a joke)

published

Ordered and paid for 2 chair cushions on 12th January, notified on 16th that they had been dispatched to collection centre in Tasmania for pickup on 23rd, now 25th.I have heard nothing and there is no number to ring or email address to contact them.

Never again a totally shambolic crew

Shop LocationNSW, Marsden Park
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Customer Purchase, No Purchase, No Tell.

published
Shop LocationNSW, Marsden Park
GBROOKE

GBROOKESydney

Disaster is an understatement

published
Shop LocationNSW, Marsden Park
Amit

AmitBlacktown

Worst customer service and poor quality furniture

published

Very bad customer service, we were to wait for more than 60 minutes for their customer service executive to pick up our phone and quality of furniture is not good.

Shop LocationNSW, Marsden Park
Sam

SamSydney

Poor quality

published

I bought a Millberget revolving chair. The thread holes were full of paint and the screws are not going in. I have spent more than an hour to clear them. Then the unit that screws on to the bottom of the seat to enable up and down motion is not matching. That means out of the four holes only two holes are matching and two of them in air. The quality is terrible. Never visit IKEA again

Shop LocationNSW, Marsden Park
Mon K

Mon KWollongong

  • 15 reviews
  • 2 likes

Brilliant service and delivery!

published
Shop LocationNSW, Marsden Park
J.Jan

J.Jan

  • 2 reviews
  • 2 likes

Great service, very good quality

published

I purchased an ikea kitchen, very good service helpful, their staff made it easy, installation 2 days of work and I was done. Read a lot of bad reviews on here, however I took my chances and I’m glad I did don’t let bad reviews hold you back, end of the day people with good reviews rarely write them up. If you install the kitchen properly no issues with anything. It’s a very smart system, built to last longer than a custom kitchen.

Shop LocationNSW, Marsden Park
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zee

zee

  • 6 reviews
  • 12 likes

Online order. Courier went to wrong address 10 numbers up. Item missing. No paper receipt.

published
Shop LocationNSW, Marsden Park

Delivery Failure - Very Poor Customer Experience

published
Shop LocationNSW, Marsden Park
Customer

Customer

  • 2 reviews
  • 2 likes

The worst shopping experience

published

I purchased a bed it came with no bolts or slates. I was not informed that the bed didn't come with slates who has ever heard of a more absurd thing that a bed does not come with slates because they want to charge us extra money. Went back to Ikea to pick up the bolts Ikea told us they don't have the bolts so they sent us to another Ikea we went to a 2nd Ikea then they tell us they cant get the bolts till the store is closed. on top of that we had to spend extra money on the slates . we had wasted 3 extra hours running around to different locations for no results until the next day which we still did not receive all the bolts. we had spent over $1,500 we will never shop at Ikea again

Shop LocationNSW, Marsden Park
Jess

JessPenrith

  • 18 reviews
  • 13 likes

Click and collect @ Marsden Park

published

Did my first click and collect at the Marsden Park store
It was so easy. Just walked in through the exit, went up on the counter and the lady took 2 mins and brought everything out on a trolley and off I went.

Shop LocationNSW, Marsden Park

Bad experience.

published

Went to Marsden Park Ikea on 2/1/18 in the evening.Waited in storage n cupboard section for a good 40 minutes before a lady arrived to answer our queries but she appeared to be in a hurry and was least helpful and no smile on her face.very poor customer service therefore I just left the shop without purchasing what I wanted

Shop LocationNSW, Marsden Park
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Questions & Answers

Read the Fine Print.

Read the Fine Print.asked

NSW, Marsden Park

There is a very Swedish Easter Buffet for 17 April 2019. It is one of 3 buffets they host annually.

I enquired on 21 March 2019 about the menu and was told it was not finalised, there is a delay and will be posted online as soon as it was ready.

I checked again on 5 April 2019 (Friday) and it is still not online. When I called Customer Service, I got the same message as on 21 March that it was still not ready and may be up later this week or next. How does Ikea expect its customers to make a booking and pay for it without knowing what the menu is?

1 answer
Jcd
Jcd

If youre not getting a response from Ikea then perhaps book elsewhere. With thousands of restaurants to choose from surely one would take your fancy.

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