Yesterday I bought 3 items and they have self serve counters. No other options. A security guard was standing there watching me and others purchase the items which is fair enough. But at the time when you leave after the purchases, he rudely treats you like a criminal and his attitude in checking your receipt of what he just watched me purchase. I… Read more
felt like I was being scrutinised outside a nightclub checking my ID rather than a pleasant purchasing experience at IKEA. Maybe they should put customer service staff than try hard security checking these items.
If I could put a zero star, I would. The one star was for the experience related to the kitchen consultation and the ordering in store. We placed the order for an entire kitchen in June (week 1) for delivery in July (week 2). IKEA failed delivery not once, not twice but thrice. The entire interaction was IKEA promising and not delivering, unable… Read more
to provide transparency or an honest status of my order. Horrible service and by far the worst experience in terms of CX of my life.
I approached a female staff member who was standing behind a display tent looking at her phone and applying lipstick. I politely said, “Excuse me, could you please help me?” and showed her the curtain information on my phone, explaining the situation. Without making eye contact or acknowledging me, she started making a phone call and pointed to my… Read more
phone, saying, “Keep it open.” Over the phone, she asked someone if they had the curtain "Dytag." I could not hear the other side of the conversation, but She began using profane language, repeatedly saying the F-word. After ending the call, she asked me to read out the product number. I did so—40519118—but she continued to swear under her breath during the entire interaction. I remained silent, but after watching her scroll on her phone for several minutes, I asked if she was still looking for the curtain. She responded, “Be patient. It’s not easy to find.” I told her I didn’t appreciate being told to be patient, especially while she was swearing in front of me. She replied, “I wasn’t swearing at you. I was talking to my friend.” I told her I believes in speaking respectfully, and I did not like hearing such language. At that point, I looked at her name badge, and she quickly covered it, asking, “Why are you looking at my name?” I didn’t respond. She then raised her hands and said, “Go and find it yourself,” and walked away. A few minutes later, she returned and asked to see my phone, demanding to know if I had written her name down. She told me it was illegal to do so and threatened to call security. I asked to speak to her manager, and she agreed, taking me to a manager nearby. When I tried to explain the situation to the manager, she kept interrupting. The manager asked her to stop and eventually sent her on a break. I was then able to explain everything, and the manager acknowledged that her behaviour was unacceptable. He apologised and asked how he could assist us further. At first, I considered letting the matter go, as I’ve always had positive experiences with IKEA in the past. However, this incident has stayed with me, and I felt compelled to share how distressing and disappointing it was to be treated in such a disrespectful way—as though I had done something wrong.
I do strongly feel that she would benefit from proper customer service training to ensure no other customer is treated the way I was.
Reviews with attachments
Nobody Answers Click and Collect Order – Click and collect order designated as early bird 8.00am to 10 am to pick up. Call the number given on website instruction. Turn up at correct location at store in designated parking for click and collect and call 88184506 exactly at 8.00am nobody answers rings out try for the next 44 mins nobody picks up until 08:44 am a staff member finally… Read more
picks up and makes excuse the phone never rang at all even though I have rung this number many times in the last 44 minutes. Call history as proof. What a joke!!!
Held captive until you have walked through the whole shop – Well I have just had my first and possibly my last shopping experience at IKEA. What did I know about IKEA before shopping there? That they were famous for their meatballs and that you have to assemble most products yourself. Now that didn't worry me. Being a female, I can read instructions and I have a plethora of Allen keys at my disposal.… Read more
Usually, I do all my shopping online because I have mobility issues, but after recently having a hip replaced I feel more able to venture out into the world. I had a couple of small items on my shopping list. In the interests of beautifying my home, I wanted a couple of vases and a couple of pot plant holders. I looked it up on IKEA online and thought I really should go and have a look at these in person and get a better idea of the sizes.
I was delighted to see plenty of mobility parking at the entrance of the store. I parked and walked in. Now whenever I go shopping the first thing I do is grab myself a trolley. This helps keep me upright and in walking condition. I looked around I could not see any trolleys. I asked the lady that was standing there greeting people and she told me, to my absolute horror, that the trolleys were in the middle of the store. WHO, WHO, WHO put trolleys in the MIDDLE of the shop?? But still I didn't see that it's too much of a problem. Most stores I go to you can just make a beeline to the middle of the store and grab yourself a trolley although I did start to gird my loins to make the trip to the middle without said trolley to lean on. I was also concerned because this looked like no store I'd been to before and I was worried that the entrance may not be the same as the exit. So I ask the lady can I leave through here as well (meaning that my car is parked right here in the disabled parking - can I leave through this same door?) She's told me yes without adding however you will have to walk 500 miles to get to the checkouts and if you wanted to leave through this door you'd have to walk 500 miles back.!
Anyway I walked in and was confounded by the meandering path that one had to take to shop there. Basically once you're in there you have to go where they tell you to go and walk in a torturous trail winding all the way through the store. You can’t escape or leave easily. You literally have to walk all the way through the shop to get to the exit. All I wanted were few items which apparently were at the end of the store. But I didn't know this and after walking for what seemed like 30 minutes I couldn't take another step. My arthritically riddled body was crying out in pain and I hadn't even seen a trolley. Then I saw a couple of girls wheeling the Holy Grail. I called out in my best sotto voce where did you get the trolley. To which they replied “we got ours outside”. Obviously savvy shoppers who'd been to IKEA before. I sat myself down on it what looked like a bench and almost cried. I had no idea how to get out of the store and everybody I asked it basically if go that way, then turn that way, then turn that way and then go that way. A gentleman wheeling a trolley walked by I asked him where he got his trolley from. He must have seen the desperation on my face and he very kindly and gallantly put his items into a bag and gave me his trolley. At least I had something to keep me upright now. I re-girded my loins and continued my journey.
At one stage I passed through a bedding department and although I was tempted to lie down and go to sleep I didn't. I did need a new pillow so I looked and found one to my liking only to find that I couldn't purchase it there or put it in my trolley there, I had to go to somewhere called the marketplace and find it there. I was starting to get frustrated again. I had to pass through the marketplace to get where I was going and saw the pillows, however after walking all that way, do you think I could remember the Swedish name of my chosen pillow. No. Anyway I finally found the department I was looking for right at the end of the shop only to find that the items I wanted were in something called the self serve. This is a cavernous place with shelves to the sky and no idea where the item is shelved. Finally I found a gentleman to help me and I got the two plant stands I wanted. I picked up a couple of vases and then headed towards the checkouts where some unfortunate young man made the mistake of asking me how I was. I proceeded to tell him exactly how I was. A lovely lady on an adjoining cash register told me that if I'd asked, somebody would've got me a trolley. Although I did ask and nobody got me trolleys. She also told me I could have left halfway through at the restaurant if I needed to. Will I go to IKEA again? I can see the appeal for the young and fit. Slap on a steps watch and you can get your exercising in for the day. For the age challenged and then mobility impaired IKEA may not be the store for you. We're obviously not their demographics because there is absolutely no consideration given that there might be people who can't walk 500 miles and are in constant pain. And yes, after paying and leaving the store, I had find and trek back to where I had parked my car.
If I do go back to IKEA it would be because of that lovely lady on the checkout called Y/ Jasmine and I will do so with a packed lunch, a water bottle, a map, a compass and an orienteering diploma. I will also take my walker that has a built in seat. But then I think I’m probably just better off going elsewhere. Photos attached of the cavernous self service where you have to find your item and also the trolley wheel to show I am not the only one pulling out my hair.
Positive reviews
IKEA restaurant – Love the food and service at the restaurant If it wasn't for this I wouldn't ever go there Great for families has toilets self serve drinks, coffee and tea. Wish they would come to a suburb near us. Great mains and kid friendly. Show details
Brilliant service and delivery! – I ordered 2 kallax shelves and a kids table last Thursday, it was really easy to navigate the website and check out was a breeze. I set the delivery date for today (Sunday 30th) and received an email yesterday stating the delivery was going ahead as planned. Today I received a text message at 2:30pm saying my products would be delivered by no… Read more
later than 3pm. My products arrived a 3pm on the dot and the two gentlemen were extremely kind and careful when bringing the products into the room I allocated. To be honest, I really wasn't expecting good service at all due to past reviews but I am now proud to say that the service I received was absolutely amazing. So amazing that I ordered more furniture from Ikea which is due to be delivered next Friday.
Great service, very good quality – I purchased an ikea kitchen, very good service helpful, their staff made it easy, installation 2 days of work and I was done. Read a lot of bad reviews on here, however I took my chances and I’m glad I did don’t let bad reviews hold you back, end of the day people with good reviews rarely write them up. If you install the kitchen properly no issues with anything. It’s a very smart system, built to last longer than a custom kitchen. Show details
Negative reviews
Disgusted with Ikea wouldn't recommend for Kitchens – Took many attempts at delivery of Kitchen, still waiting on benchtops. Customer service are rude, don't follow things up or contact you when things are delayed or out of order. They lied saying they contacted us when questioned and then hung up phone. Show details
Accident from ikea furniture – I had an accident on a chair I bought from Ikea. The legs popped out of the wooden chair. Landed on my tail bone and ended up hurting my spine. Getting physio and chiro. No one would get back to me about it after I called them and they told me to leave it with them and they will call back. Costing me a fortune going to physio and chiro, not to mention the pain I am going through. Show details
Customer service – I have been a regular customer with IKea for past 35 years. Its culture has changed. No more customer focused as it was by the original owner ivodor. Now Ikea's customer service has plunged to dirt. No contact number to talk, can't reach via chat nor email or telephone. Their products might be OK, but Its so poor in client focus. They have become another budget service provider.
Recent reviews
Worst company with Pathetic customer service – Extremely unprofessional. Stated false dimensions on double bed mattress. Customer service rep wasn't helpful nor was store manager. Still haven't received my refund even though I returned their product. Didn't replied to my message either Show details
Poor customer service – Expensive products with low quality. Their customer service and online purchase are also terrible. I remember I bought couple of outdoor chairs, I went for click and collect on a rainy day, waited about an hour, and surprisingly they said your offer is out of stock. They will not refund if you bought later than 1 year, and Customer services are rude. I will Never buy from Ikea again. Show details
Find out how IKEA NSW, Marsden Park compares to other Furniture Shops
Know better, choose better.
Great products, bad customer service – Went to do click and collect today at Marsden Park and asked 4 different employees for help just lifting the other side of a box to put into my car. One employee just had surgery so that’s fine, I understand and have no problem with him - but everyone else said sorry I don’t know who can help you. Anyway - some kind older lady in the carpark… Read more
helped me even though I told her not to worry - while she was holding an ice cream. It would have taken all of 5 minutes, and good customer service makes all the difference so they really dropped the ball here. They say bring someone along to help, what about those of us who don’t have anyone to help?
Customer service is SO BAD – Customer service is so bad every single person told me something different. You can’t trust anything they tell you. Even when you get confirmation in an email they still gaslight you and deny requests. I contacted customer service after receiving faulty items. They arranged for delivery of replacement items and pick up of the damaged items. 10… Read more
hour delivery window given. Delivery didn’t come. Rescheduled for 2 weeks later. Delivery didn’t come. Again, rescheduled for 2 weeks later. Delivery didn’t come. They offered to reimburse me for private courier. So I did that. They kept telling me the items would be ready for pick up. I called the store. They weren’t. Finally organised the items to be ready and the courier picked them up. I try to get reimbursement for the invoice and they only gave me a partial reimbursement. Called back to get the rest and they refused! Despite having it in writing that they would reimburse the full amount after I paid it. Finally after arguing for 1.5 hours she reimbursed the full amount. Days and days I’ve spent trying to get this sorted out. I haven’t even been able to use the bloody thing I bought and they are currently refusing any compensation for the time wasted and the absolute sh!tshow that I’ve gone through.
Not for the faint hearted first timer - take a seasoned guide – I went to Ikea Marsden Park after a long time. I don't remember the store layouts on my best day, but was pressed for time this time and the experience was not pleasant. Right off the bat, let me reiterate, that the staff were extremely polite and well spoken, once you could find them, but they are all really busy with their assigned tasks (like… Read more
stacking items, counting with clipboards etc.) and said assigned tasks don't seem to include assisting disorientated customers with their piddly problems.
I checked the item I wanted to buy (I knew the item because I had looked for it online, but wanted to see how it felt before buying and hence the visit to the store) on the first screen as we walked in, and it said Aisle 44... but all the boards only said it was Aisle 1 - 27, and I was confused.
The place was chock full of, what seemed to be earnest youth - singles/couples - who seemed to have come for an indoor air-conditioned hike, with joggers and waterbottle to boot, as it was one of the hottest days in decades but the fact so many were there was hardly the fault of Ikea.
I was geographically lost right from the first signboard, and after looking for someone to ask, eventually found a keen young man who, although he couldn't tell me exactly where, he could, and did, direct me: right, right , left, right, take a shortcut through something or the other, then right, left etc. After navigating the first part of that directed maze, I needed to ask another staffer, who guided me on... while thus traversing the maze I came across others who were equally lost, and sometimes couples blaming each other and looking cross, not because of furntiture or choice thereof, but because they were also lost.
Finally after voyaging for more than half an hour, I managed to find the area, and then, hallelujah, the item I had my eye on, it looked perfect for what I had in mind. I needed a set of drawers (also had this researched) but couldn't see it in the vicinity, and after some mouse-maze running located it, but (again not Ikea's fault) perched alonside it on what looked to be fairly comfortable chairs and having a deep life conversation were a father and daughter duo, who did not want to move and had cut access off to the drawers, I mulled around for 5 more minutes, then a quick "excuse me" to take a picture of the drawer set, and the pic wasn't enough to base a decision on, so gave up on the drawers.
Ofcourse, I couldn't buy the item there (that would have been too straightforward), nor could I even order it there, and I had to find aisle 44... nowhere on their many direction board was anything larger than aisle 27 mentioned... so hoping for the best proceeded towards checkout and did indeed find these aisles hiding just before checkout. Managed to pickout and carry on a box (take a friend it's impossible to put them on the trolleys by yourself). There was no queue at the checkout (although the large number of people inside made me to expect otherwise) so self-checkout was fast and quick.
Assembly was straightforward and there were no missing parts and took less time than shopping. When you go into a shop knowing exactly the product you want, and it takes you half an hour to get to it because of confusing mazes, that is unforgivable. This is certainly not for first timers. Suggest you take someone who's been there before if you are going as the store layout borders on the insane for the first time buyer. Not everyone is familiar with the Ikea lingo (what is "self-assembly-furniture-area"? - I thought I'd find people assembling furniture there) and for them to expect people to know their lingo first time is very immature. Also a few customer focused assistants would go a long way in alleviating maze-mouse pain.Now that I know a bit about the layout, I could probably make my next visit (if it is in the near future) less painful. I might go back for the drawers.
So the main gripe is the lack of clarity in navigating the store and buying process for the first time shopper. Second gripe is lack of customer focused assistants (we know labour is expensive but a few can't hurt a giant like Ikea?)
The plus points are that the people I did speak to were very pleasant, though their instructions needed to be rather complex to navigate the maze. The furniture designs are very practical and assembly was straightforward. The books are also in an Ikea prorprietary drawing only way, and the pics could be a bit larger, but these, unlike the store-maze, are easy to get used to.
All in all I expected an easier navigating experience. Not all of us have a natural sense of direction, and how do you expect us to know where aisles greater than 27 are, when they don't appear on any of the signboards? I am sure you have a map somewhere which shows the whole layout, maybe that could be handed out at reception? If engineers designed the roads and road signage expecting everyone to know their way, that would lead to chaos and accidents. The signs are designed for first time users primarily and that is the way store signage should be, too.
Gave my Click & Collect order to a stranger – They gave my order to someone else without checking photo I’d or proof of purchase. How does that happen. Now waiting to see how long it takes to refund me. Show details
Worst Click and Collect experience – 27/11/22 - Order placed. All items were in stock at the store. Paid $5 C&C fee. 10am-2pm on 29/11/12 window booked for collection 29/11/22 4:00 pm - No correspondence/update received on the order. Called the contact centre. The agent tried to brush me off by saying you will get an email once ready. Apparently the delay was because IKEA took too… Read more
many online orders. I was promised I will receive a call on the same day. Unsurprisingly never got that call back. 30/11/22 - Waited for an hour on hold and gave up. 01/12/22 - On hold for 40 minutes. Status still showing 'Packing your order'. This must be the only company that charges you a fee for the most horrible click and collect service. Spoke to another agent who tried to call the store but no one answered. Same spiel. Backlog with online orders etc. No ETA. Never ending saga!!!
Sales , delivery and assembly – I had a delivery booked for 23 Sep by Ikea at Marsden Park and I took the whole Friday off for it . Even I received a text message apparently from courier on the delivery day confirmed that my IKEA delivery window allocation has been updated to 10:00am-2:00pm and I was so happy and excited about it . But no delivery happened . I checked the status… Read more
of my order same day in the afternoon and it was showing ready for dispatch! I called IKEA No and no one answered . I rechecked on Saturday and the status hadn’t changed ! I called for second time and I was waiting on the line for 45 min and no one answered . Today I went to another IKEA at Rhodes as it was closer to my place and asked their customer service for assistance and they said they can’t help as the purchase is relevant to another Ikea warehouse not them . Again I called IKEA and this time after 20 min I was successful to talk to someone. He couldn’t find out why the delivery never happened . Anyway delivery is rebooked for this coming Wednesday but when I asked for a confirmation text or email their answer was negative!!!! After insisting by me for 5 min finally it was accepted to send me an email and finally I received it . Honestly was not a good experience at all . The other annoying issue is missing part after purchasing products that it is ridiculous. It seems that their policy is to oversell a limited number of products to many customers, meaning that many customers who have ordered and paid miss out. Then I spent more than 1 hour over many phone calls chasing items missing or not delivered . Also I was forced to drive all the way back to Ikea and purchase the missing part and collect it and come back again !! Ikea should pay me for the many hours I spent chasing up my goods. Now I have booked for assembly next Saturday and I hope this time they don’t let me down although I have read lots of bad reviews in productreview website about their assembly team as well . I feel I made a mistake !☹️☹️☹️ Here is update after 1 week Assembly was booked from 2 weeks ago for last Saturday 1/10/22. During the week I was receiving 3 to 4 phone calls from install Ezi asking me about photo of furniture that I had purchased which was so weird as they had my PO number and as professional assembly team of IKEA they were able to see everything. I talked to the first guy and asked him about it but he did not have any answer . Anyway I made lots of snapshots from pictures of purchased furniture from IKEA website and made a pdf file and emailed it to InstallEzi . The day after someone else from them called me and asked the same thing . And the next day third person called again and asked for the same thing . I was shocked and stressed . 3 phone calls from same team in 3 days for same question shows how bad that team is and they are not communicating with each other . Anyway I tried to stay optimistic till last Friday . It was 1 PM Friday and no one from IKEA or InstallEzi called me to reconfirm time of attendance at my place on Saturday and I was getting worried about it so I decided to call InstallEzi myself . The operator was totally lost and said he is surprised that why no one has called me !! And said we can’t start assembly tomorrow as per booked schedule . I was expecting that honesty. Asked her to inform IKEA to call me urgently as it was booked 2 weeks earlier !! After 30 min IKEA called me and informed me that assembly date for Saturday is cancelled !!! I said I know because I chased it myself and expect you to fix your mistake . She said is just informing me.I was totally frustrated and asked to talk to operation supervisor . The supervisor offered 2 options . Reschedule assembly for next 2 weeks plus $100 reimbursement or cancel the whole order and refund the money !Today I contacted IKEA and was on the phone for about 1 hour in total. Finally cancelled order but they want ot charge me for pick up and return ! I have already submitted a complaint to ACCC but I don’t think they can help .
No one answers phone or online chat, deliver service is dreadful. Worst customer service ever – Bought shelves, arranged for (very expensive) delivery. Received message that delivery was on way and to be home between 8am - 2pm. No delivery arrived. Tried to contact - put on permanent hold. Called delivery company - they said they had never received they items to delivery. Still trying to track it down. Still on hold. Show details
Happy to sell you a product but impossible to get it repaired under warranty – I purchased a kitchen from ikea and they also talked me into purchasing their appliances. Amongst the appliances I purchased was a cooktop which has now stopped working. It is still under warranty. I waited on hold with ikea for 90 minutes and they told me someone would contact me. They did a week later only to tell me they are busy and I would… Read more
have to wait nearly 5 weeks for someone to gone and look at it. Fast forward 5 weeks and the contractor didn’t bother to show up so I am now back at square 1 with no working cooktop and having to start this whole process again. The kitchen is great but my advice is to buy your appliances from elsewhere.
Click and collect – All good, but make sure you check all items in your order are there at pick up. If there are missing items its rather clunky to sort out for a refund Show details
Find out how IKEA NSW, Marsden Park compares to other Furniture Shops
Know better, choose better.
Very disappointed – I have ordered for 3 Kivik Sofas along with other items from IKEA and had placed an order on 5/11/21. The delivery was scheduled on 21/11/21. The delivery didn't go through and I wasn't even notified by IKea and I kept waiting for the delivery whole day. Later I called up in the evening and after being on hold for more than 50 mins I was told that… Read more
because some parts were not available the delivery didn't proceed. Later I was told that my products will be delivered from Marsden park and Tempe and brought on 05/12/21. Again on 05/12/21 I was informed by IKea Marsden Park that since they didn't have any staff who was available for a delivery. I am so disappointed about the lack of professionalism and the consideration that a customer who has paid for so many products in advance and also paid for assembly and delivery isn't even notified about the delay till the last moment and kept waiting months together for the products to be delivered. I am sorry but we bought IKEA products for the customer service and I am not at all happy with the way my order is being handled.
Get serious – Just read an article about labelling parking for gender, you just can't be serious... how about labelling them all 'human'... why must you all be so fascinated about classifying people??? Why are people so keen to be classified??? no wonder marriages don't last these days, people are so freaking confused and your adding to it... idiots... Show details
MazeRunner – Maze Runner on steroids. Zero service. Just another number at this shop. Greeting girl couldn't be bothered returning my hello (She may have been intimidated by my devilish good looks) Took my nan in her 90s and still couldn't get any help. Self Serve garbage. Forget you Ikea Show details
HISHULT 23mm cupboard knobs screws don't fit – Yesterday, January 14th 2021, I bought 3 packs (2 in each) of 23mm HISHULT knobs to go onto a MOPPE mini cabinet. When I went to screw the screws / bolts in, none of them would screw in because of a blob of blue paint on each screw. What is the purpose of the paint? I've soaked them in mineral turps then used a wire brush. Didn't work. Put… Read more
them in boiling water to soften the paint then tried to pick off the paint with a needle. Didn't work. Now a trip to Bunnings to try and match the thread of these screws. What a waste of time. Not happy!
Not as advertised on display – Yesterday I purchased INNER cushion inserts for Ikea cushions as recommended by assistant. Does not look like the one in store, very poor quality, flat and limp and does not provide any comfort or support. Very dissatisfied with the product and the advice provided. For a product sold as complimentary and suitable to complete the cushion it does… Read more
not look or feel like anything like the display. The cushion "folds" in the middle and doesn't even look good. A waste of money. I require a refund, how do I get one? Please payment verified by Family membership.
Beware of prices – Brought some out door garden lights that were advertised in store at one price then when I got home realized that I had been charged the full price Next morning rang customer services who stated that the only way this could be fixed was if I went back into store or do I have a photo of the advertised price!!! So the moral of the story is to check… Read more
your bills at the checkout or photograph all price tags in store Also the customer care would not ring the particular store to get someone to check the physical price tags very poor service from an international company
$2000 order ready to go and nobody wanted to help – I have a $2000 order lined up, spent DAYS measuring and prepping, go to order click and collect and some of the items aren't in stock. No problem, check another store, same thing. Check online, same thing. Some stock available, but nowhere had the whole order. Rang customer service, spent 28 minutes on hold, guy tells me my only options are to… Read more
wait until all items are magically in stock at the same time, or to just drive around to literally ALL the stores in Sydney to get what I need. When I asked if I could give a week or two's notice and have the items ready for pickup at one store, the answer was a flat out no. I have to drive three hours to get to an Ikea, no way am I spending six hours on the road then another six hours driving back and forth across Sydney cause Ikea can't be bothered transferring stock.
Will just go buy other stuff from another retailer, they obviously don't want my two grand.
No idea – Wasted two trips to buy a bed, went to buy a bed didn’t have,said you could buy on line went home to buy on line and web site says you have to go in store to buy. Show details
Card payment only DISAPPOINTMENT – After spending some time in lockdown due to the COVID-19 finally at the end of May I decided to visit the IKEA store at Marsden Park in order to get some furniture. I always loved their product and would shop there quite often. Just before entering the store I was told by the security personnel that IKEA stopped accepting Cash payments and Card… Read more
payments would be the only option to be used. My DISAPPOINTMENT was so great that I left immediately and decided not to shop at any IKEA store ever again. As I work in retail sector as well I can confirm that this was the only company so far to make such a payment change. Using the disease as an excuse to implement the payment rules sounded really wrong. Also, I believe that we all work hard to earn our money and should be at least given the freedom to decide the way of payment we would like to use. Therefore, I will never shop at ikea any more!!!!!
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Bed Frame, Mattress – I bought Ikea Queen Bedframe MALM with Mattress on 2/5/20 with delivery option. I was promised for delivery on 3/5/20 on the Invoice. It finally partially delivered on 4/5/20 with no reasons for partial delivery. After trying hours for their contact center and listening all rubbish from the automated phone options, finally I was able to speak to… Read more
the Customer Care and they told missing bed frame is due to out of stock and advised me to keep checking with Ikea after few days and request them to resend the missing part. Customer care never acknowledged that they will make sure to deliver the missing part and stating that it is customer responsibility to keep following up till the delivery of the missing part and I am still chasing them for the whole week spending lot of time and unable to reach their contact centers as the phone continuously busy and my problem still not resolved. Ikea products may be good but their supply chain, customer care is so pathetic and made me losing the trust on Ikea brand.
Unprofessional customer support team and poor delivery – Spent a few thousands in Ikea due to moving into a new house. Had to call them 3 times to notify that they still have pieces and products missing. The last time I called some rude lady by the name of “Maria” from the customer support team in Nsw (could be a fake name) was so rude and did not try to help rectify my situation. It was like she just… Read more
wanted to hang up. It was not like a spent a few hundreds, I spent over $5000 and I would at least like my money’s worth in service as well! Poor customer service definitely wont be going back to Ikea ever again! If I could, I would’ve loved to return these products for a refund!
Terrible delivery service – Just cancelled my order because the delivery service is terrible. The deliver guys didn't complete the job and told me that they are not allowed to take the goods on the stairs if there are more than 30 steps. which is ridiculous and i wasn't expecting IKEA to sub contract these unprofessional people for their delivery services my first and last IKEA purchase Show details
Misleading information from customer services – Bought a mattress topper used it for couple of days not happy with it, looked at return policy and called customer services to confirm I can return it for refund, they even checked with there manager, take to store purchases from with receipt for refund, drove 30 mins to find I can only exchange for a different topper, not wanting another topper,… Read more
I asked for a store credit, that was refused. I understand it’s used but to only be able to get another girl me was wrong if I got a store credit I would still be spending money in ikea. Both times I called customer services from my mobile I waiting over 20 mins. Will never shop at ikea again.
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I would like to add some update . I received an eamil from Install2u today . They moved the new… Read more (+1 reply)