IKEA NSW, Tempe

Fans of IKEA products almost 35 Yrs in terms of quality,Price, designs …. But have to stop shopping at IKEA since last year because of several things that have product quality issues especially non stick cooking frying pans. Our families used all cooking utensils from ikea for more than decades, but recent purchases of items makes us unhappy with quality Show details

I ordered and paid for two Ikea built-in wardrobes, their delivery and installation. The flat packs were delivered about a week later on the agreed date. Installation was due to take place about 10 days after that. I received a call from an… Read more

installer on the date before the agreed installation date - he was a subcontractor to Installezi, a company to which Ikea gives its installation work. He and I agreed he would attend the premises for the installation at 8am the following morning and I took a day off work. By 11.30am he had not arrived so I called him and he told me that was going to do the installation that morning but Installezi had directed the job to another subcontractor overnight. I spoke to that person and he said that he could attend at 1pm and told me the installation would take between 6-7 hours (7-8pm at night) I told him that I could not be available after 4pm and the installation could not go ahead. I was extremely annoyed that Installezi had changed arrangements and had not considered my circumstances. Anyway after back and forward with Installezi, we agreed the following Monday morning for the installation to take place. The installer arrived in a timely way and installed the robes only to find that Ikea had not included any of the hinges for the 8 doors and several other components. I contacted Installezi who advised that they would inform Ikea about the missing pieces and I should expect a call from Ikea customer service, to verify the missing pieces. I received a call from Ikea and they said that they could post me the outstanding parts and would book an installer to complete the work on the Thursday. I explained that the parts were unlikely to reach me in time, so I would go to the Ikea store at Temple and personally collect them and take them to the installation site, for installation on the Thursday. They told me that they had an early opening click and collect facility, so on the following day I arrived at the Tempe Ikea early to collect the parts, only to find that they had failed to include some of them. I had to wait around for 1.5 hours for the store to open and collect the correct parts. Today, the date given to me by Ikea, I was again at the installation site and no installer arrived as had been agreed. Trying to speak to somebody at Ikea is an extremely frustrating exercise and you have to attend in person. The incompetence of Installezi and Ikea is astounding. They have had full payment for the robes, delivery and installation for more than a month and I am still waiting to find out when it will be completed. I will never use the services of Ikea again. I would only recommend them if you have plenty of time to run around and follow them up for the services you have already paid for.

I cannot, in good conscience, recommend ordering a kitchen through IKEA. I started my kitchen design and order process in June 2025, and to this day, I'm still waiting for items to be supplied. At the purchase appointment, after spending money to have someone recommended by IKEA come in prior and assist with the design, I was informed that about… Read more

25% of the items in the plan were not in stock. The stock availability dates were vague and changed throughout the waiting process. At the purchase appointment, I gave a detailed explanation of where and how it could be delivered - it's to a second floor apartment with no lift, on a quiet residential street. I confirmed that allocated parking could not be provided for a truck, due to the width of the driveway, however there was availability on the street. First delivery was booked in, and I took time off work to accept the delivery. I had been assured that the delivery details had been shared with the courier. When they pulled up, they double-parked and told me they couldn't find parking and refused to deliver. I spoke with IKEA at length, reiterating the delivery details and parking situation, and I was assured that the next attempt would be with a van that could park on the street safely or in the driveway. Lo and behold, a truck arrives for the second attempt, looks at the driveway and drives off. Again, spoke with IKEA and was informed that they didn't know about the requirement for a van. That evening, I received multiple emails cancelling my order and then reordering it in four parts, so that it would be put in a van. Third attempt, and you guessed it, a truck arrives. Fortunately, the delivery driver saw my frustration and did what the last 2 should have and parked in the driveway. Next hurdle, the reordering done was missing a large number of items, which required an additional order and yet another delivery date. This whole process has been an absolute nightmare and has cost me a lot of money and time. The reps I've spoken with have been lovely, but the overall communication and lack of updates has been unbearable. Whatever you do, do not order an IKEA kitchen!!!

I will never buy from ikea again. All they want to do is sell their boxes and if there is any after sales service required then they are impossible to contact. I even resorted to driving to the store (an hour plus for me with tolls) but no help… Read more

could be given. The Assembly Service I paid for via IKEA installed the besta cabinets to my wall incorrectly plus I was not shipped one of the cabinets. It is my time, countless hours of my time that has been wasted trying to fix this issue and I am over it. They just don’t care about their customers or the services they sell.

Besta don’t buy poor service assembly not aligned IKEA doesn’t know how to sell it staff not helpful Big mistake Show details

Went to Ikea last week and saw a whole lot of nice things ordered them unfortunately that’s when things went bad We promised the delivery slot between 7 am and 1 pm. The guy rings me at 3:30 and tells me he’s here I go outside no one there I ring him back and I say where are you He says outside number 16 My place is number 32 Event he arrives… Read more

at 3:35 with only 3/4 of the boxes. He has no paperwork he takes photos of everything and leaves We had booked the assemblers for the following day, but now they’re gonna turn up and not be able to assemble the items purchased We ring up Ikea helpline and get told us an hour wait We waited an hour and you can guess they still didn’t answer I can honestly say I will never go back and purchase from this organisation I deserve 1. An apology 2. A phone call telling me when the replacement goods will arrive. And they should make some sort of donation to a charity to try to absolve their sins Honestly pathetic

I think that place is run like a chicken without a head No one seems to know what they’re doing Cash and carry is the way to go if you want to buy some cheap garbage

I can bet you no one will ring me and apologise or explain

Good luck with Ikea everyone

The worst customer service in Australia. We went to return a few articles of furniture that we got a while ago until we decided that we did not resonate with this furniture (all mint condition) and covered under the 365 days return policy. A server by the name of [Name Removed] was absolutely rude, aggresive and arrogant. We returned articles… Read more

from the same order yesterday too and got full refund for that as the condition was great and were asked to get everything that we want to return and go through the process where someone will inspect our furniture and take it back.

[Name Removed] did not inspect our furniture, went inside thrice to make it look like he is talking to "a manager" and we did ask him to bring the manager out so we can speak with someone that is not in our faces aggresively with a very aggresive body language.

My partner got scared as his pitch was really high and he had no control over his anger and the things he was saying.

Continously mentioning that "I have been here 11 years and this is how it works"

We spoke with his respectfully understanding that he would have had a long day at work but there was no service from his side rather than him saying things like "Try returning somewhere else and i'll see how far you go"

Even his colleagues were astonished of the way he was talking to us and behaving.

All of this to give us 75% refund? Money isn't even a factor. We spent $5k at IKEA, loving the brand and products and now just because Santo wanted to save $300 for IKEA and be a hero by bring aggresive with us you have lost a long term customer.

I will make sure I never come back to IKEA and none of my family/friends go there and this is all because of 1 guy in customer service who was too arrogant to serve people.

My email is [Content Removed]

My Induction hob from IKEA has broken after 11 months. The glass cracked with a very fine line whilst I was boiling water. The customer service is appalling. Each phone call is over an hour's wait whatever time you call. I have been directed to the service agent who then directed me to the manufacturer who then directed me to IKEA. So another hour… Read more

plus wait. No communication at all from IKEA. The product has a 5 year warranty. IKEA need to direct some of their vast profits to customer services.

Updattera utensils tray. Exchange declined. Not happy IKEA! Bought with voucher $25 + $4 Drive back and asked for exchange the guy gives me $4 , I said I paid $29 with $25 voucher and do not want money only to exchange for smaller tray of similar value , but staff member must be a robot and only agrees on $4 Terrible! Time spent and the customer service not good! Show details

IKEA - huge disappointment these days – What has happened to IKEA? My love for this store has just died. Ordinary, cheap looking designs. And not the quality I've been used to for the 35 years I've shopped there. I really hope they get their mojo back. Show details

Best customer experience – This review is about a customer service experience we had today (Wednesday31/07/2024), at the Tempe store. My husband and I were looking for a glass display unit which we previously saw on line but we couldn't find it. A young customer service representative called Imogen just came back from her lunch break (I could tell because she just came out… Read more

of the staff room swallowing her last bite), and not wasting a second she approached us kindly offering her help. We told her what we were looking for and she didn't point out in which direction we should go, instead she took us directly showed us the exact product and also advised where and how to get it from. Thank you Imogen for your excellent peoples skills, businesses need people like you in these hard economic times.

Same product style and quality for decades – I started buying IKEA products since about 40 years ago when I was a student. After 40 years, the prices have gone up but they are still selling mostly the same items in white. The world has advanced and if you search elsewhere there are better quality products and very easy to assemble. The cafe is basically a waste of time with the same kind of… Read more

food served all year round. The quality hasn't improved for many decades so everytime if you move your place you would expect to throw them away. The customer service has gone worse and they are not interested in hearing feedback.

Too long and disorganised – I was advised to come and do click and collect on Sun Dec 3rd at 10am and so organised a friend with a ute. We waited tilll 1130am to collect the partial goods then headed to Rhodes to pick up the rest of the stuff. The text message they promised to send us did not come. Too many clients and not enough staff to help on the day Show details

Very disappointing experience overall – Bought a couple of thousand dollars worth of dining table and chairs, stools, etc. and ordered delivery. Three separate staff members told me in the store that the stuff will be delivered to my apartment on level 4. On Sunday, the truck showed up and left the stuff downstairs and as soon as I went around the corner to let the other lot of delivery… Read more

in, they dumped the stuff and left. I called the driver and he said they're "not allowed to deliver to level 4". I called IKEA and after being held on the line for an hour and fifteen minutes, the only thing they could do was to refund the $79 delivery fee, which is pathetic. It was a Sunday afternoon so it was impossible to arrange a removalist to help me with it, so I was left with about 8-10 flatpacks some 30-40kg each. My friend drove from the North Shore to Glebe to help me get the stuff up. I could have arranged something beforehand if they hadn't lied to me about the delivery. They treated it like it's none of their business.

terrible customer service – on 28/12/2023 i visited Ikea Tempe Sydney, i found a unit in the discounted section at $209 and a foot rest @$150 which i wanted to purchase, i am 37 weeks pregnant so i asked at customer service politely if someone would be able to assist me lifting them into the car due to being heavily pregnant. i could get them on a large trolley it was… Read more

merely to help me lift into the car.

IT was a very quiet period in the store and lots of staff stood around, the customer service representative chatted with someone in the back and came to me and said "no there is no one available" i couldnt believe it. they were not only not willing to help a pregnant woman, the store was quiet but they just couldnt be bothered. IKEA lost out on $350 and also left me leaving in despair that no one would help me. i thought it was disgusting when people were stood around and just because it was 5:30pm and they wanted to go home. TERRIBLE SERVICE

Unacceptable customer service – I am writing today to express my disappointment from your unsatisfactory level of service I received from Tempe IKEA on 5 February 2023. I have bought the Vardagen frying pan in January 2023. The first time I use the pan and the pan already warped and changed colour. I never used on very high heat, never poured water while the pan was hot. Due… Read more

to the quality issue of the pan, I went to Tempe IKEA within a month and asked for refund.

The staff was telling me that my pan is not a listed item in 2022 IKEA’s stock and thought my pan has been used more than once, therefore, he refused my request for refund.

The staff was very impolite and not helpful, not trying to help me as a customer but rather than humiliated me in front of other people including my kids.

When I asked the staff to prove the pan has been used more than once, he said there is no laboratory in IKEA to test my pan, but it looks old.

Hypocrites false advertising – Bought malm bed with four drawers underneath they fell apart . Will never buy from ikea again . ... They would not give refund. Even though recorded IKEA message says return any IKEA product no questions asked within a year. . IKEA guy quite rude at tempe Show details

Terrible – WORST CUSTOMER SERVICE BY [Name Removed]! Bought an induction stove in April and it started to have problems. It would work for a minute then stopped permanently. We had to turn it off. Then on again for 30sec and it would stop again. Went back to customer service for a faulty product refund. We asked the guy [Name Removed] to test on a pot of… Read more

water and it will never boil. He said no, and test on a pan of water behind close door. Came out and called us liars, saying he could turn it on and warm up the pan so it’s working well. [Name Removed] said to us “I don’t care what the customer says because what customer says it not important! “ for the customer service staff to tell you this, [Name Removed], YOU DID A GREAT JOB REPRESENTING YOUR COMPANY!

We even showed him a video showing it stopped working. And he said it is a fake video.

He refused to test again, refused to listen to us, and basically told us off in front of his staffs.

Thankfully the front desk guy felt sorry for us and handed over a number so we could escalate the matter.

IKEA, Your staff [Name Removed] provided the most disgusting customer service ever! You must be proud!!!!

We now stuck with an induction stove that works for 30sec and turn off by itself…….

Stock availability and in store aisle/bay locations never match up with what their website says – I have been installing a series of 9 PAX wardrobes over the past two years. Some products I have been waiting for have actually been deleted from the product range whilst I have been waiting for them to come back in stock. IKEA have an online system to be alerted by email or text when a product becomes available again. After a period of months,… Read more

you receive an email to say that they are DELETING your request to be notified as it has been pending for too long! What an absolute waste of time and effort. Seriously IKEA. Stop blaming COVID for everything and get your act together. Send an employee around to stock items listed as low to physically check if they are on the shelves and update the count at the end of every day. Is it that hard to do that???

This is the worst retail experience of my life – I bought a billy bookcase from the Tempe store 8th April 2022. As I tried to put it together it turned out to have two sides the same. Contacted Ikea told they would replace it. After waiting home two afternoons the pick up happened on a different day. Turned out to be the same problem 2 sides same. Waited home for 2 more afternoons after texts… Read more

and nothing. Spoke to manager on 14th June and he approved refund and sent me txt confirming. Phoned up to get refund had to wait on for 20 mins whilst new approval agreed on. 2.5months to resolve a simple issue, I estimate I have spent 4+ hours on the phone. Their internal processes are all broken and they need a complete overhaul of their complaints handling systems. Never again, they are the worst retail company to deal with in Australia.

Positive change for the planet don’t make me laugh – Purchased a 2 draw computer desk in the Alex range. Whilst moving the top of desk during building, snapped the rear and right wooden panels, pretty flimsy Went to IKEA they don’t have spares and usually don’t. This table made of plywood and steel is going to the tip. What a waste. Spent close to $850 that day alone. How are you ever going to have… Read more

recyclable spares when you don’t want the returns of untouched products. Aren’t they the type of products worth recycling. No brainer

Horrible experience for purchase and install – 1. for the confusion created in the store I ended up booked same product multiple times in the store. 2. Soo many in-experienced planners in the store 3. Missed delivering parts of the product many time and arrogant customer care teams when called 4. You have associated with worst installers who has no time sense Show details

Buy an ikea sofa if you want back problems – I should have listened to the reviews about Ikea's sofas. bought the top of the range Lanksdrona sofa for approx. 3k. not long after using it i developed lower back problems. asked to return, ikea stated unless i had gone to a doctor that to get a letter confirming the back pain was caused from their sofa i would have to pay for collection. to… Read more

make matters worse - they were incredibly difficult with collection - providing a 12 hour collection window - they werent understanding that i live in an apartment and am unable to book the loading dock for 12 hours as this would be unfair to other residents who need to use it.

great to buy all the cheap stuff - plates/cutlery etc - but for important items such as a sofa dont buy - buyer beware

Hopeless service – What a hopeless website. I tried to find out when article number 903.086.27 hjortron (cloudberry jam) will be in stock again. I tried everything and nothing worked. I then tried calling . Everything automated of course. I did what the system told me to do and entered the article number. I received the message that there was an error and to try… Read more

again.

There is no email address to IKEA Tempe, and no phone number to talk to a human.

Hopeless service.

Completely nil/zero/none and TERRIBLE customer service – We had our order delayed from delivery date for SEVERAL days. We tried to call everyday and and we were always put on hold for several hours and no one picked up the phone EACH TIME and there is no other way to contact ikea. Virtual assistance is a joke. Show details

Zero customer service – Non existent customer service. No one picks up calls. Engaged is fine but ringing out just means understaffed for bottom line. Management, if you don't have customers you don't have profit! Put the money into the right areas or man the phones yourself instead of sitting in your office! Show details

Terrible and unacceptable customer service from Ikea – Below is a complaint I have lodged with Ikea on 20 October to which I have not had a response. This review and reproduction of my complaint is to urge consumers not to use the Ikea Tempe store. I attended the the Ikea Tempe store on Sunday 17 October 2021. I don't usually go to the Tempe store as Marsden Park is closer to where I live in the Blue… Read more

Mountains. I had two items to return which were originally purchased at the Ikea Marsden Park store. Four Drona boxes which were purchased in October 2021 and which I had a receipt and being retuned as we changed our mind and one Vindum 230x170cm rug which was purchased on or around May/June 2021 for $199 and which I didn’t have a receipt.

I attended the returns and exchange section of the store and was served by an employee at counter 2, this employee’s name tag did not display his name, herein after I will refer to this employee as “unnamed”. I requested the Drona boxes be refunded to a store card. Unnamed suggested he process the Drona boxes first then do the rug separately. I received the store card to the purchase value of the 4 Drona boxes.

I explained to unnamed that the rug had been purchased at Ikea Marsden Park on around May/June this year, that when I got the rug home I decided it didn’t go with our room and decor and decided to return the rug for an exchange.

I further explained to unnamed that due to COVID lockdown and restrictions and the resulting closure of Ikea stores were we unable to return the rug until now.

I further explained that the rug had been stored rolled up in a wardrobe in a spare room together with the packaging and receipt.

I further explained that during the time period from storage to now, the packaging and receipt had been misplaced. The room where the rug was stored was converted to a home office with items in the room and wardrobe being moved around and this resulted in the packaging and receipt being misplaced.

I further explained that I was intending to exchange the rug for another rug, and I had attended the Tempe store as Marsden Park didn’t have stock of the rug I thought would suit the room better. I further explained that I was seeking a store credit and not a refund to the card used for purchase.

Unnamed proceeded to insist that we provide proof of purchase and without proof of purchase an exchange or store credit couldn’t be offered.

I reminded unnamed that we didn’t have a proof of purchase receipt as advised. To my surprise unnamed asked that I locate the transaction for purchase of the rug on my banking app. I explained to unnamed that locating a transaction of some 4 months previous is an onerous request, that I have multiple card accounts which I may have used for purchase including a card account which I had closed and no longer had access. I further explained to unnamed that requesting access to my banking transaction history was a breach of my privacy and the request was unreasonable.

I further explained to unnamed that I was seeking an offer of an exchange or store credit in accordance with Ikea’s returns and exchanges policy. https://www.ikea.com/au/en/customer-service/returns-claims/

Despite the above, unnamed insisted that I provide proof of purchase. In an attempt to settle this unreasonable and breach of privacy request I attempted to access my banking app for the purposes of checking if the transaction could be located. Unfortunately, due to poor mobile reception in that area of the store I was unable to access my banking app. I advised unnamed of this and to my utter disgust and surprise, unnamed said the following words to the effect “I’ve got all day, you can go over to the window and get better reception” I did seek to get better reception as I was trying to be reasonable in what was becoming a totally unreasonable situation.

I requested unnamed to provide me with Ikea’s return policy so I could point out and illustrate the section of the returns policy I was relying upon to return the rug. Unnamed turned the terminal monitor towards me and I read out the policy wording I was relying upon to receive an exchange or store credit. Quote “If the returns criteria are not fully met, we may refuse the return or offer an exchange or gift card”.

I request unnamed to advise me of his reason for refusing me an offer of exchange or gift card as provided in in Ikea’s returns and exchanges policy. Unnamed insisted that store policy was that proof of purchase was required for a return.

I referred to unnamed ID card attached to a lanyard around his neck and requested he turn it around so I could read the name on his ID card, this request was refused, I further asked unnamed to provide his name, to which he again refused.

I request unnamed to locate and bring his supervisor or the store manager to the counter.

A female employee attended the counter, the name [Name Removed] was hand written onto her ID card which was attached to her uniform shirt. I asked the employee to confirm her full name to which she stated was [Name Removed], I requested [Name Removed] surname to which [Name Removed] refused to provide. I will refer to this employee hereinafter as [Name Removed].

I further requested [Name Removed] to provide her position with Ikea and her position title. [Name Removed] refused this request. I explained that I was attempting to confirm that [Name Removed] was a supervisor or manager, to which [Name Removed] replied with words to the effect “I don’t have to tell you that”

I asked [Name Removed] if she was the most senior manager in store. [Name Removed] replied and confirmed she was the most senior manager at the store on that day.

I repeated to [Name Removed] the explanation I had given unnamed as to the reasons for retuning the rug and that I was seeking an exchange or gift card as provided in the Ikea returns and exchanges policy.

[Name Removed] advised it was store policy to only exchange or refund on proof of purchase being presented.

I request [Name Removed] advise me of her reasons for refusing me an offer of exchange or gift card as provided in Ikea’s returns and exchanges policy. [Name Removed] repeated that store policy was that proof of purchase was required for a return and refused to provide me with reasons for not offering an exchange or gift card.

I requested [Name Removed] provide me with her advice in writing, to which she refused. I further requested that [Name Removed]allow me to record her advice given verbally, to which she refused.

I noticed that unnamed had left the counter but returned shortly after. To my shock and embarrassment I noticed a security employee had attended the counter. Obviously at the request of unnamed.

I advised [Name Removed] and unnamed that I have not been provided with my rights as a consumer that their customer service was extremely unreasonable and inconsistent with Ikea’s promise of customer service.

I further advised [Name Removed] and unnamed that their actions and behaviour have resulted in me being offended, accused of being dishonest, I had been humiliated and defamed publicly.

It is beyond comprehension and belief that Ikea and the two employees, [Name Removed] and unnamed chose this unreasonable course of action which has resulted in this complaint for a furniture item to the value of $199.

Due to COVID lockdown and restrictions, I was unable to return the rug immediately. The packaging and receipt was misplaced. Surely this circumstance caused out of the COVID pandemic alone would be a reasonable reason why proof of purchase was not provided and the offer of an exchange or gift card acceptable.

I clearly stated and explained that we intended to purchase another rug on that day, we were merely seeking an exchange for another rug to same or less or more value. Surely, again this is a circumstance which would be reasonable to offer of an exchange or gift card.

It's the worst customer service I've ever dealt with – I wanted to check a floor stock from temp store, I called the customer service, they advised that they will call the store and get back to me, they came back and the answer was we couldn't reach the store as no one answered. As there is no direct number to ikea tempe store or no other stores. It's the worst customer service I've ever dealt with Show details

LENDA Curtains with tie-backs, 1 pair, white140x250 cm – the fact that these curtains shrank after washing is still half the trouble, the real problem is that they shrank to different lengths, one by 10 cm, and the other by 20. I am very dissatisfied with the quality of these curtains Show details

WHAT ARE THESE INSTRUCTIONS???!!! – The instructions for the bed frame I purchased were incredibly hard to read! I am a english teacher and my husband is a carpenter, so reading instructions and assembly should not be that difficult! Show details