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IKEA NSW, Tempe

IKEA NSW, Tempe

1.6 from 102 reviews

Reviews

1.6

102 reviews
5
(7)
4
(2)
3
(6)
2
(13)
1
(74)
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sydney w.

sydney w.

  • 4 reviews

Refused to communicate with deaf customer, told me to ring customer Sevice! Refuses to write anything down

published

Went to return kitchen faulty cabinet. Presented faulty cabinet. Was told that was old stick, they don’t have parts- despite 25year warranty? I don’t understand. Requested manager to help. Told can’t write it would take too long? I am deaf. I can’t call a customer service number . Not happy

Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance Not as advertised
Store LocationTempe, NSW
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pdm17

pdm17AU

  • 16 reviews
  • 1 like

A Screw Loose

published

Opened box containing frame to put together, 6 screws missing, the box has a hole in it with loose items inside,see photo. Also brackets missing to hang picture. I don’t want to go back to change, no one there to help on day of purchase and getting in and out of the Tempe store was a nightmare...oh fairly easy to assemble but hope it stays together, and bunnings has bracket

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationTempe
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Terrible Kitchen Quality and Warranty

published

Within 3 years of having a new ikea kitchen our cabinets have begun to flake like wheetbix and the sink has chipped around the edges. Warranty replacement was requested and rejected due to "excess water in the kitchen" Last time i checked we never had a flood inside the house and of course we mop but we dont swim in the bloody water. Terrible service avoid buying a kitchen from these clowns full stop

Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance Not as advertised
Store LocationIkea Tempe
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Truth hurts

Truth hurtsBelmore SOUTH - Sydney

  • 21 reviews
  • 1 like

Very poor quality products! Waste of money!

published

Crappy products. Extremely poor quality. You will fool yourself into believing that you're saving money, while in reality, you are throwing your money away buying their poor-quality products! But people are cheap.

Customer Service
Product Quality
Warranty Claim MadeNo
Store LocationI have visited various Ikea stores
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Jenna

JennaSydney Surrounds, NSW

  • 2 reviews

Faulty IKEA instructions

published

Purchased 2 display cabinets, IKEA’s own instructions were faulty. As a result the shelves collapsed, breaking family heirlooms. IKEA offered me paltry compensation that came with a heavy handed lawyer and gag order.

Product Appearance As advertised
Store LocationTempe NSW
ReG

ReG

  • 2 reviews

Don’t care not interested attitude

published

On Monday 6th Jan I went to Ikea and made a few purchases. I noticed a wall unit I liked at a good price. The sign said clearance. I went back the next day the price had gone up by $70 and the sign now said last chance. I asked if I could buy it for the clearance price as I thought it was discontinued clearance but I was told no. The item is discontinued as I thought.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationTempe
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emdeme

emdemeNewcastle

  • 49 reviews
  • 1 like

Disappointed with finished product

published

This was the first time buying furniture from Ikea and would honestly not bother again. We bought a Fjallbo tv bench unit and despite following the instructions carefully when we finally attached the doors they did not line up and ruined the look of the whole unit. I then looked at reviews on the Ikea site to find this was a common problem and Ikea is obviously not taking any notice of this and just letting the units be sold without addressing the problem. Disappointing. We live 2.5 hours from the store so can't be bothered taking this back and having to try all over again, only to get the same disappointing result.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationTempe
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Delivery!!!!!

published

Very disappointed ..on Thursday night we bought a mattress which can be just delivered .. we paid for delivery no problem .. promising we will get it on Saturday until 6pm.. no problem .. after a few calls not mentioning the time while they tried to figure out what is going on.. in their system wasn't paid?! how can be if was paid and booked a delivery.. anyway its almost 6:30 and no mattress .. but the most interesting thing is tomorrow , Sunday, they will deliver it between 11-3pm
so should be stay at home because of SYSTEM ERROR... WOULDN'T RECOMMEND ANY DELIVERY FROM THEM

Disgusted

DisgustedSydney, NSW

  • 3 reviews

Do not honor returns policy DON'T TRUST THEM!

published

I bought a mattress pad from Ikea Tempe and returned it due to a toxic smell, which gave me an instant headache. I carefully resealed the bag. Head office confirmed that it should get a refund but at the store I was patronised. I remained polite but they refused a refund and thought it generous to give me a store credit. I do not buy Ikea products usually and cannot use a store credit, I want my money back for an item that smelled like solvent meets mould.

Customer Service
Product Quality
Return Claim MadeYes
Store LocationTempe
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the product won't last more than 1-2 years

published

we bought a wardrobe last year and now
becoming apart, the hardware very weak and the panel won't hold more than 7-9 kilos ... the drawers runners falling off.
no happy at all

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store Locationtempe
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Bought a mattress

published

I bought a mattress from Ikea Tempe and when I received it I realised it didn't meet my expectations. I rang the store and They didn't hesitate to give me a full refund and picked it up free of charge. They were very courteous on the phone. Their service has been exceptional.

Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
Store LocationTempe
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Bill

Bill

  • 2 reviews
  • 3 likes

Terrible service

published

I had 3 items to return, gave the lady the docket. Without spending too much time she said not on docket I need bank statement. Mgr called found 2 items on docket said I couldn’t return 3rd item ($5 basket marked ikea)no docket and scanner code missing.

Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationTempe
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Angry Angel

Angry AngelSydney, NSW

  • 2 reviews
  • 1 like

IKEA has gotten so stingy??

published
Kelly

KellySydney, NSW

Didn’t advise me that kitchen wasn’t coming!

published

Totally unacceptable Ikea! Ordered kitchen in store - dismantle whole kitchen and wait all morning for new cabinets - organise tradesmen etc - new kitchen does not arrive at all.. no one contacts me .. contact Ikea - they didn’t get it ready in time will be delivered in two days.. tiny flat with whole kitchen contents spread everywhere on the weekend of my birthday.. thanks for nothing Ikea.. ruined my weekend

Return Claim MadeNo
Warranty Claim MadeNo
Store LocationTempe
OBS

OBSSydney, NSW

Wish i could give half a star

published

I ordered furniture in store for a planned weekend delivery. They took my phone number down wrong and the delivery man reportedly tried to ring my intercom which 4 people in the house never heard. Once they took down my correct number i never received any information the following weekend that the delivery person was on his way. Again he reportedly tried to ring the intercom. No attempt was made to call my mobile. Then i find out that they never updated my correct mobile in the first place. Appalling service. Poor communication and customer service.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationTempe
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Furniture Shops

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Maki

MakiSydney

  • 3 reviews

Damaged Goods and Poor Customer Support Service

published
Shop LocationNSW, Tempe
John

JohnSydney

  • 4 reviews
  • 1 like

Good for cheap furniture and etc.

published

Assembling their furniture is straight forward, they do give adequate instructions despite popular opinion. If you are looking for affordable home decor and furniture then IKEA shall suffice. I would not recommend IKEA to someone with a high budget and looking for quality furniture or furniture/decor with a good story behind it.

Shop LocationNSW, Tempe
John

JohnSydney, NSW

  • 3 reviews
  • 1 like

Don't Buy IKEA

published
Shop LocationNSW, Tempe

Extremely bad customer service and poor choice of delivery company (TOLL)

published
Shop LocationNSW, Tempe
Cam

CamNewcastle

  • 3 reviews

DO NOT ORDER ANYTHING THAT REQUIRES DELIVERY FROM IKEA

published

I wish I came here to check reviews prior to ordering a lounge from IKEA because like many have written before me my delivery has not shown up.

The ETA for the delivery was 7am-11am (booked 3 weeks prior) and it is currently 12.40pm and have not heard anything from IKEA. Their customer service is non-existent, after waiting on hold for 2 HOURS the line was cut off. It is evident that they don't want people to call as they don't show their contact number on the website, receipt or delivery order.

An absolute joke of an organisation. Perhaps they should've stayed out of Australia if this is how they intend to treat their "customers".

Shop LocationNSW, Tempe
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