IKEA QLD, North Lakes

Have been looking for a couple of small armchairs, found them at Ikea. First time I have shopped there, a very different experience. Found what I wanted, but they were out of stock. Phoned their contact number in Sydney and the helpful girl… Read more

arranged to send an email when they were back in store at North Lakes. Received the email yesterday, under a week from enquiring, went to the store, and with the help of staff found where the flatpacks of the chairs were, loaded up a trolley, went to check out, paid. All done. Very happy with the experience and products, 2 Poang armchairs.

I absolutely love shopping at IKEA! It's such a wonderful store with a great selection of stylish and affordable furniture and home goods. Beyond shopping, the IKEA cafe is a real highlight. The food is surprisingly exceptional and always a great value. Plus, the entire store is consistently clean and well-maintained, making for a pleasant experience. Highly recommended! Show details

Another great Ikea kitchen – Built our 3rd Ikea kitchen from scratch. A few new ideas and drawer parts now av available. Everything fitted well and works. Not a fan of the flimsy cabinet backs or benchtop bars but just designed around them. Saved thousands $$ too Show details

One of my Favourite Stores of all Time – The customer service? Fantastic. The food and drinks available at the restaurant? Absolutely delicious. The quality of the products? Amongst the best and most reliable items I have ever purchased. My family and I have, and always will, love Ikea and it’s welcoming atmosphere. We often go to this store for their incredible breakfasts before… Read more

exploring their vast range of products which suitor for all buyers. I truly commend this store for their dedication towards ensuring that the quality of the products and the customer service remain applaudable regardless of the product’s incredible prices. We always leave the store with a trolley full of wonderful items at amazing prices and a stomach full of delicious food. I am very excited to shop in store again after quarantine has ended :)

Missing items on collection with no one able to help in a timely manner. Take a number , wait in a big queue whilst assistants chat to each other. No acknowledgement of time wasted or stress caused. Most staff dont seem to have a clue whats going on. A few are good.

Driven 2000km from Port Douglas to Brisbane and purchased a new kitchen. 2000 km back to Port Douglas I unpacked the following day my kitchen to find that all drawers and doors are wrong ! Been trying all morning to get hold of anyone including the chat box. Nothing at all. No response ! If I can't get this sorted IKEA I will drive back and dump… Read more

the lot on your shop entrance. It's a disgrace how you treat your customers ! Anyone can make a mistake but you need to have some customer service. If you have that many people calling you then it's obvious rubbish business you do !

Their buy back scheme is misleading. I just wasted 4 hours of my time, and other people's time, and energy, and petrol money. I entered the information of a Klippan sofa into the online form and was given an estimate. Then I had to borrow a vehicle big enough to take it, plus get help from my poor elderly dad to carry it, got it there with much… Read more

blood, sweat and tears only to be told it was too old. I would have been happy to give it away but no, I had to lug it back to the car and reverse the whole process. I can't tell you have bloody disappointed I am. I couldn't care less how much I got for it but I wouldn't have bothered if they had asked how old it was online and told me then that they wouldn't take it before I wasted half a day getting it there and back for nothing. I would have given negative stars to this if I could. Of course, no one cares.

Poor Delivery experience – Ordered new office furniture online and booked delivery for Saturday. Delivery window was a 6hr period (ok no problem). Received a text message 4.5hrs into delivery windows stating "due to unforeseen delays", delivery will now be moved to the following day. This day was not initially booked by me, due to it being my sons birthday and our family… Read more

already having plans for the day (which now have to be moved back). So basically wasted half a day waiting for a delivery to not arrive, and have to waste another 6 hrs the following day due to this "unforeseen delay". Not happy.

Lost click and collect order, then replacement went missing too – Our dishwasher was close to dead and I saw IKEA had a sale on Diskad. They were out of stock but stock was due the next day. First thing in the morning the site said 25 in stock at North Lakes so I put in a click and collect order with collection that evening after work, as well as some other items I needed to install it. On the way to IKEA that… Read more

evening I took the old dishwasher to the dump and once at IKEA they could only find the door, handle and brackets part of my order. The dishwasher itself was missing. At the same time there were several other dishwashers in CaC, just not mine. They directed me to customer support who advised they would get one delivered to my house from the Logan store. 2 days later I get a refund notice out of the blue with no explanation of why. I called customer support and they said the order was now cancelled as they have no stock. They said they should be able to price match another model but couldn't select an appropriate model due to lack of knowledge, so they fobbed me off to a Kitchen Specialist who then said that wasn't possible and tried to come up with excuses for my lost order. They would not offer an alternative model for what I spent so now I have a hole in the kitchen and a bunch of junk that I need to take back to North Lakes. A huge waste of time from everyone involved at IKEA, and no-one has even tried to make this right in any way. The whole experience felt like a bait-and-switch.

Zero customer service and communication – Terrible customer service. Spent just over 2K on pax wardrobes and skytta door system. My only option was to get delivery as one of the items was not in stock in the store. Then Ikea drops the price of several items, not a special but what they claim as "new lower price" 6 days after I make my purchase. I reached out to Ikea to express my concern… Read more

and frustration with this and was told by the first person that they didnt have a price guarantee in Australia and nothing could be done. When i pointed out that other customers have received store credits, he told me its a case by case situation and my case was denied. I then spoke to another person who actually did a claim. After waiting 5 days I contacted Ikea to be told my claim had been denied 2 days prior. I hadn't even been notified. I was told that it was because my purchase wasn't within 2 days of the price change! I pointed out that I could return the items and buy them again at the reduced price, so this made no sense. I was told yes I could and that they weren't prepared to issue a gift card. Its a $160 difference which is substantial with todays cost of living.

Customer service at an all time low – Went into store to purchase more pieces for my kitchen. The person who served me did not seem to know what he was doing and we ended up with hinges and extra fittings missing. We live 2 hours from the store. Have phoned the store to get it fixed. I am now on hold for the third time - over an hour and a half wasted so far and all I want is the… Read more

missing pieces sent to me. Each person I speak to, puts me on to another section. Stop passing the buck, provide trained staff and look after your customers. I was encouraged to us Bunnings kitchens instead. Now I wish I had.

Never again will I shop here – Ordered a kitchen cupboard setup with the lovely girl in kitchens. Oh sorry, we haven't got the doors you want in stock. So I reluctantly changed to a different door type as I wanted the lot then and there. Oh yes, definitely got those in stock. Went through checkout and paid. The totally obtuse woman in the collection area (how do these people… Read more

get / keep jobs)? said no drawer fronts in stock. Great. So they offered to send them out from another store. She managed to misspell the Street name on the paperwork - from a form I filled out. Moron. On board for delivery two days ago.... still they have not arrived !!!!!!!!!! Cannot contact anyone, courier company is also automated phone nightmare. I will contact small claims if has not arrived tomorrow. Never again, you lost me.

Could not contact IKEA re lost keys – Customer service is zero. I lost my keys at Northlakes store. I live 2hours away so not practical to return to store. I spent over an hour trying to contact IKEA about the keys only to go round and around between bots and wait queues. Not going back. Appliances online now have constructed furniture and they deliver. will shop there. Show details

Paid to have item assembled – Paid for delivery and assembly of a bed frame. After changing the initial day of assembly, on the next scheduled day waited all day from 8am to 6pm and nobody turned up. Calling the number provided, it rang out after 40 minutes. Then when finally getting through was told that they didn't do assembly in this particular suburb on the Sunshine… Read more

Coast. This is after having paid for assembly. So email received saying: Please reply with your paid invoice which includes a valid ABN number and IKEA can reimburse up to $150.00 towards your assembly. Now the interesting thing is that in the email it says, This inbox is unmonitored, and replies may not be answered. This could be an interesting exercise. Not a good way of doing business, IKEA.

Beware if you are expecting installation from ikea as they never come.! – Beware if you are expecting product installations from ikea they will give you false hope for installations Mine Installation booked Reschedule 6 Times the end up cancelling and refund.! just time waste Show details

Item not working, complaint ignored – We like our clocks, so when we saw a clock, identical to one we had previously bought in “as is” at IKEA North lakes for half price, we snatched it up. When we got home we found that the clock was faulty, and despite trying several batteries it would only run for 20 minutes or so before stopping. When we complained to IKEA their response was… Read more

that as we’d bought it in “as it” they couldn’t refund. So be very careful, as IKEA are basically saying that anything you buy in “as is” might not even work, and they don’t care and won’t replace. This could apply to cookers, microwaves or anything electrical that might simply not work. I used to be happy with IKEA but a couple of recent issues with their customer service has reminded me that they really don’t care about the customers it’s all about $$s so just be aware.

Delivery – I purchased the Kivik modular for around $1500 and paid for delivery & assembly. I was advised that the North Lakes store had to order a part of the couch from the Logan store (not sure why they'd only have half a couch) and that when they had all parts of the couch, they would then deliver it to me! Well only the chase part was delivered and I… Read more

have had to follow up about the rest of the couch. I had the man turn up to assemble the couch and a bed I had purchased and he asked me where the rest of the couch was! What an absolute mess, I have had to reschedule with him & go in store to follow up!!! I spent $2500 all together for a couch & bed, plus delivery & assembly... you'd think it wouldn't be such a muck about. I will not be ordering with delivery again. I already had enough to organise moving with a child & I really didn't need the extra stress.

Received product but nothing to assemble it with – Received item with no assembly parts. Item should have been checked before being delivered. Have to wait for assembly parts by ordinary post after paying $69 for delivery. Totally disgusted and don't want to buy anything else from there ever again. An apology is not good enough after paying good money. Show details

Vidga Curtain Track – Poor quality! Do not buy for anything other than straight sheers. Track joiners are flimsy and do not go together, do not connect properly and pull apart at the slightest movement. Ceiling fittings included but only 1 on a corner price and 2 for a 1400mm long straight peice, not enough to attach with any strength. You cannot buy more ceiling… Read more

fittings. Only option is to try and get screws with a flat enough head to allow the sliders through. Overall, very flimsy, disappointing, and not fit for purpose in my opinion.

Poor delivery experience – I haven’t received my order yet but the experience so far has been disappointing. I ordered on the 1st Jan. I understand there are public holidays & sales that will create backlogs but my estimated delivery was 4th Jan. I checked my order status on 4th Jan & it said my order was nearly ready for despatch. I got a message early 5th Jan to say my… Read more

order has been despatched with a link to track my delivery. The link says my order is still being packed and due for delivery on 4th Jan. I would expect a more sophisticated tracking service then this from a company like IKEA and I still have no idea when I’m getting my order. I hope the product is better than the delivery service if/when it turns up.

Terrible service – Visited store an hour away. Items we wanted not in stock. After 3 weeks texted that they were available, Wanted delivery. Told not possible even though told by the store on the initial occasion it would be $90 delivery fee and they knew which suburb. iItems wouldn't fit in our Rav 4. Not happy with store and especially customer service on the phone. Going elsewhere Show details

Missing and damaged parts – I find IKEA a nightmare to walk through, if there was ever a fire in there you have no hope of getting out. I bought a 3 draw side table, the face was damaged and half the rear panel was missing. Show details

Never buy an IKEA kitchen… ever! – We’re currently 2 months overdue to have our kitchen finished and it’s still only a little past half way. They sent multiple wrong items, we’re missing an entire cabinet and have had two extra deliveries to rectify, which they sent the wrong items yet again. After no less than 12hrs worth of phone calls and several screw ups, we’ve been forced… Read more

to cancel the benchtops we’re waiting for and source them locally. This has cost us time, money and sanity. We haven’t been able to use our kitchen in over two months. Our family has had to stay at my parents. We’re still waiting for the benchtops to be picked up and refunded, after two returns couriers have been here, but because certain items weren’t on their list, they refused to take them back. I’m lost for words as to the nightmare this kitchen has created. IKEA should be ashamed of themselves, they have no idea what they’re doing. If you’re wanting a kitchen, it’d be easier for you to grow the wood and whittle your cupboards with a pocket knife than to have these imbeciles supply it for you. Not worth the money or the loss of sanity. A bewildering failure to put it kindly.

Terrible service for Installation and Delivery – We paid for the delivery and installation of several cabinets for our new home. They were quick to take our money, no problem there. Delivery was a day late, for no apparent reason. The drivers said they were short of drivers that day, but all I got was a text saying unforeseen circumstances meant it would delivered the next day. Finally got… Read more

the delivery. Then came the day for installation. Waited around all day for our 9-1 time slot. Never arrived. When I questioned them, after 1pm, I waited an hour on hold, then when finally got some one, had to wait another 15 mins while they found out what was happening. Installer had failed the job saying noone home. Utter Rubbish!! Do not use INSTALL2U through IKEA. only solution offered was to rebook for a week later..... too late for me..... my house is like a tip in the meantime. Very poor service all round.

Must be bad management – Ive lived in the uk and in Melbourne and used ikea a lot i must say never again the customer service in North Lakes is way way below any service ive had from any ikea store i can only put it down to bad management shame Show details

Disgusting customer service – I had my receipt for a Trofast kids toy storage. We were honest about how one piece broke. Really regret buying from Ikea. Crap quality and disgusting customer service. We were told they couldn't replace the part. But to come back with the whole product and they will replace it. We did exactly that and was told we couldn't get it replaced. Cos… Read more

one the box was open. Of course it was opened. They also said it was dusty. Seriously. Hardly was. They also never helped a lady load her trailor with Ikea purchased products who was in distress that her Father had passed. So we helped her. Absolutely heartless. I wish I had of read the reviews here before purchasing.

Rosenskarm pillow – Most uncomfortable pillow on this planet. Would not recommend this pillow to anyone and be wary of buying pillows from Ikea as Ikea does not accept returns on pillows even if still in packaging.  Show details